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HuluReviews 1,179

1.7

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
213
value
214
shipping
67
returns
75
quality
191

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North Carolina
1 review
0 helpful votes
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Hulu TV rating 5
May 31, 2025

Hulu live has gotten terrible when you work all week and just want to relax and watch TV it is sometimes impossible all kinds of errors

Date of experience: May 31, 2025
Michigan
1 review
0 helpful votes
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This app / service took my money and put it in someone else's account twice. They also let me cancel that person's account. I was told that the only way to get my money back. Was if I agreed to cancel their account. So they mishandled my account my money as well as someone else's. I'm so over it.

Date of experience: May 20, 2025
Vermont
1 review
0 helpful votes
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Its nearly impossible to find a place to write a review about this service. Great show options, but this site will have you wondering the entire time if they use their own product because it SUCKS. The amount of issues with this service makes the happiest person on earth angry - its that infuriating. Between its inability to consistently cast, to when you do - not being able to select the next show and volume options. No other streaming service makes me question getting rid of it for good like this one. I have to mentally prepare to not be frustrated when using it because 75% going to have a problem.

Date of experience: April 8, 2025
Texas
1 review
2 helpful votes
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Don't they realize it messes up the continuity and mood of what you're watching, CMON! I'm paying for this and you have more ads than most Free services.

Date of experience: March 27, 2025
Colorado
1 review
1 helpful vote
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Hulu sucks
March 23, 2025

Routinely have to restart my TV because it fails to load when I change channels in high use times (like the NCAAtournament). I have zero problems with every other app and streaming service. Finding a new TV service ASAP!

Date of experience: March 23, 2025
Maine
3 reviews
3 helpful votes
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Most incompetent stream of the most important event of the year, HULU screwed me bad on this one, will cancel subscription. Unable to sign in, then after getting in, STOPPING THE STREAM BEFORE BEST ACTRESS AND BEST PICTURE AWARDS ARE SHOWN! What a bunch of complete f* ups

Date of experience: March 2, 2025
Nebraska
1 review
0 helpful votes
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Freezes up on you here and there. When using gift cards, you still have to pay the full amount via a credit card instead of letting you pay the difference. I used gift cards to pay for Hulu when I first got it. Worked great no problem. Never charged the card. But if you pay say with a $50.00 Hulu gift card, you still like I said have to pay the full amount on your credit card, especially with the prices jacking up. Like come on Hulu, we're not made of money nor does money grow on trees. I switched to YouTube tv and it's much cheaper.

Date of experience: October 22, 2024
Texas
5 reviews
5 helpful votes
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I have several streaming platforms and HULU is the only one that consistently freezes and their system will lock you out if you have power outages. It seems like I'm always on the phone convincing them I haven't moved

Date of experience: October 12, 2024
Oregon
4 reviews
2 helpful votes
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I've tried most of the movie sites and Hulu is by far the absolute worst.

The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse.

Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay.

Subtitles are out of sync with video on most movies.

You have to pay to watch the movies, and then pay again if you want to watch them without ads.

Even the free bootleg movie sites work better than Hulu.

I tried their free trial so at least this poor experience did not cost me anything.

Date of experience: October 5, 2024
Ohio
24 reviews
42 helpful votes
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I do not mind paying for something that has value to me and does not persistently have issues. Hulu has great tv but is plagued by operating issues. It will stop in the middle of a show, it does not track where you left off, it will reset (often), etc. If you want more money you have to offer more value with less aggravation. This will be your third increase in less than 3 years. Fix your issues or say goodbye.

Date of experience: September 14, 2024
Switzerland
2 reviews
0 helpful votes
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Hulu offers a decent streaming experience with a good selection of TV shows and movies. But, the frequent ads in the lower tier subscription can be quite disruptive. Additionally, some users might find the content library lacking compared to other streaming services. Occasional buffering issues also detract from the viewing experience. There are better choices out there for those seeking ad-free viewing and a more extensive content selection.

Date of experience: June 24, 2024
Indiana
3 reviews
0 helpful votes
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Well unless I start watching older movies or just stupid movies this app is just robbing me of 7.95 a month because none of the movies or shows I want to see is on the app.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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It slows down like you are in time out. It's been doing this for over a week. I guess they got the money but don't want to give the service.

Date of experience: April 17, 2024
Armenia
10 reviews
0 helpful votes
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Hulu
March 29, 2024

Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback

Date of experience: March 28, 2024
Albania
7 reviews
0 helpful votes
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Nice
March 23, 2024

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Date of experience: March 21, 2024
Georgia
1 review
0 helpful votes
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Channel will not change to new channel, keeps going back to original channel. Called and was disconnected 5 times and no call back. Finally talked to someone and hardly spoke english and had no idea what he was doing. Still having the issue and I really dont want to spend my whole day off trying to fix the problem. If it continues I will cancel.

Date of experience: March 11, 2024
Washington
2 reviews
1 helpful vote
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Illegally charged us
March 10, 2024

We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.

Date of experience: March 10, 2024
Washington
1 review
0 helpful votes
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I was excited to watch the new "Shogun" series that Hulu had so I signed up for a 30 day trial (Ad-free option) at the end of February. Was able to watch the first episode without issue but when trying to watch the second one I started getting a RUNUNK13 error with a prompt to either reload or watch something else. Tried reloading, got the same error. So I figured I would try watching "The Rookie". Same thing happened, I was able to watch the first episode but once again trying to watch any other episodes result in the RUNUNK13 error. Fast forward to tonight, got home from work, wanted to try and see the previous Shogun episode and the new one that was released tonight and lo and behold my old pal RUNUNK13 Error shows up.

I canceled the free trial. No option to give an exact reason for canceling on Hulu's website so instead I decided I would vent my displeasure here so someone else does not waste time with this janky streaming service.

Date of experience: March 6, 2024
Indiana
1 review
1 helpful vote
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We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!

Date of experience: February 22, 2024
North Carolina
1 review
0 helpful votes
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Super Bowl disaster!
February 11, 2024

Hulu kicked me out over 40 times during the Super Bowl! Horrible! I pay a lot of money for Hulu and they can't have the act together for the Super Bowl!

Date of experience: February 11, 2024