HoverReviews 67

Should be zero stars. Their email product is unreliable. The service seems to make random determinations that you are sending spam because your IP is dynamically assigned. This is literally all cable providers and 4G/5G cellular providers. One day it works and the next it doesn't. No explanation. Customer support seems to be robotic always explaining that this is your problem. Dozens of chat exchanges with them without any resolution.

I host two business websites (www.ShopLenus.com www.lld-landscape-design.com) with Hover for over 5 years now and they have been helpful with every single tiny thing I needed, even if the problem related to Apple computer, they had no problem helping out. The last call had a little longer wait time, but still a normal human being answered and she solved my DMARC problem right there. No chat bots, no nonsense, not sending you to 'help articles', so down to earth. Highly recommend them as a host.

Already more expensive than most competitors this company shows their true face when you things go wrong. Having had a domain with them for nearly 10 years, the renewal failed of the xmas period due to a card expiring. By the time I noticed and wanted to renew they slapped a 127 euro extra charge on a domain that costs me 30 euro per year. I divested myself of their services right there and then and will never trade with them again.

Taking names of domains of famous or common names just to sell at a higher price and apparently $#*!ty actual domain help is just a scam. Hope y'all get shut down :)

Hover.com took over the domains from VistaPrint and I'm pretty sure this is a scam. When you log in to Hover, the entire customer portal is COMPLETELY BLANK! I am really worried that my domain will be lost.

I bought a domain from this company and now I can't access my account, nor do I have the domain, (but they did charge the money), I'm going to report this company to the authorities so they can investigate it, thank God I only bought a domain domain, because I have read cases where other people lost their domains.

I actually clicked on the email from Hover and went to their website and created a password but evidently could not find the information of how to pay them. Then I find my website gone from the internet and find no notice from Hover that I missed a deadline. I could not get onto my account using my password that I wrote down from that earlier visit, but am able to go onto their Help page which replies back on Feb. 7 telling me if I pay them by the Feb. 7 deadline $175 plus $17, I can get my domain back. For over 10 years my domain has renewed just fine. Hover should continue sending notices and make their website clear enough that a person can access their domain's account to update their payment.

I used the service for a.net domain on the advice of the ETSY Marketplace and for the first year everything was ok. Then I got a PayPal charge for what I thought was a high amount for renewal where I would have found at half the price the same service from another provider. The thing that bothered me most in the first place was that in the meantime I had not received any email either of a renewal quote or any other information, basically they could charge me any amount without my knowing it beforehand. Because of this behavior I opened a PayPal file as well as contacting them. After the temporary block for verifications by PayPal I receive a communication that in addition to the high amount of the domain I would have to pay an additional 15 Usd because I did not pay on the same day of the deadline (having blocked the payment for due checks). Basically for one day late I was charged almost double the service fee. I have been buying domains for decades and never had such a thing happen to me. No response to my questions, only impositions to pay to get the domain back active, otherwise I can't even transfer it in when they took away my access to the site. Unbelievable all this, avoid buying services from this company!

I Bought and reserved a domain from HOVER! They did not even wait 24 hours, they relisted the domain and removed my account from their server
Now the name I reserved is taken!

Have been dealing with their terrible spam filter (which you can't turn off) for several years now, moving legitimate emails (from apple.com, pca.org, etc) This company is complete junk as they will do nothing to stop it from happening and their only reply is to "mark as not spam" "Put sender in your contacts", which I've done HUNDREDS of times, to no avail. They own all of the domains so there is no way to take my email address to another provider. They are incompetent and just don't care.

I've used Hover for all my personal sites and client sites for the past 8 years and have never had an issue. They are the best pricing and most intuitive interface in comparison to other domain registrars we have used. Honestly baffled by the negative reviews because we've never had an issue and always recommend them to our clients.

The "custom" email address is great.
The relatively recent inclusion of IMAP service in the base package is great (they used to charge extra for it).
THEIR UNCONTROLLABLE SPAM FILTER MAKES THEIR SERVICE A HAZARD TO USE.

90% of the email they sort into the spam folder is email I want to see. I flag them all as "Not Spam" and white list the senders, but to no avail.

Having to go rummage through everything in the spam folder is worse than having it in my in box. I still have to look at it, but it is an extra step I must remember to take.

Other than pretending to whitelist senders, they offer no other controls over the spam filter. I would turn it completely off if I could, but I can't.

DON'T USE THIS SERVICE IF SEEING YOUR EMAIL IS IMPORTANT TO YOU.

Lousy service. No email service for 5 hours today! Avoid them. They also cannot explain why this is happening.

Is this company a scam? I am just trying to renew a domain and change the name servers. I can't edit name servers, I can't renew my domain. Their interface is super buggy.

Hover is a fraud company. Just take my payment and don't giving me access to my domain and also don't responding to my emails.

TLDR:
Hover.com lost our account, lost our domains, and created an accounting nightmare. Avoid at all costs.

Everything. Hover.com has been an absolutely nightmare to work with and our team only worked with them for less than 10 days before the nightmare started. We have over 1,000+ domains in our domain portfolio, managing a variety of domains for a number of different types of businesses. An employee recommended Hover.com after hearing about them to diversify our registrar portfolio.

At the 10+ day mark we attempted to login to our account to purchase additional domains, at that point we couldn't login. Password resets weren't sent to our email, account ID's weren't either. After waiting 25 minutes to talk to a live chat representative we were told that another department had to deal with the issues surrounding our account and they'd send us an email the next day.

The next day rolls around, we login to our account and NONE of the domains were in our account. This required another 10 minute wait for a live chat representative. At that point he tracked down a PORTION of the domains that were paid for and registered, the other domains that were missing simply weren't registered. Mind you we have receipt confirmation, our credit card was billed, and the domains were in our account after initially registering and paying for them.

This then led to a discussion around payments rendered, refunds processed, and additional unauthorized charges on our credit card. He couldn't resolve the billing issue and told us to "keep checking our statements" for the additional, excess charges, to be refunded.

Worst of all? The domains we were billed for, and charged, have since been registered somewhere else and cannot be registered any longer. One of which is a four-figure domain, gone!

There has been zero communication from the Hover team throughout this ordeal and the live support has been nothing but lackluster and unhelpful. We'll be filing a dispute with ICANN, and may look at other legal avenues surrounding the domains registered, paid for, and fraudulently removed from our accounts.

They offer privacy services, minimal up selling, a clean UI, and haven't sniped any domain names from under me before unlike some of the bigger players. Always do your research but they definitely are a registrar to consider trying out. I've been using them for years with no problem so far.

Hover has some of the worst service I have received, after rebranding the company from "Enom" to Hover, I didn't notice the change over email and hover emails were going to my spam folder... When they transferred, they didn't transfer my payment information over, didn't phone me to notify they had changed it or that my domain was going into redemption due to this fact...

Now I have to pay $250 US which they refuse to reimburse because they wouldn't stand by their "auto renew" feature which clearly didn't auto renew because of their own actions.

I dealt with a woman, "Lei" she said her name was, when asked to speak to someone in management, she put me on hold for 15 more minutes, then informed me that nobody could speak with me currently and that they would e-mail me to confirm a phone call at a later date (which of course, I still have not received).

Awful service guys, wake up.