I'm another one who's used it for years but only under sufferance. Customer service/support has been woeful since hover took over NetIdentity.
Use another provider if you can...

Stay away from this vendor. Little or no value other than hijacking your family's name.

Started off as Nameplanet, respectable organization committed to protecting peoples rights to their on-line presence. Since with Hover, tons of spam, lots of down time and poor service with barely more than automated responses to requests... all while they increase the price. I have a very uncommon family name and they own it. They won't say how many users are signed on for it... just that they own it.

Terrible services. The downtime % of my site. is ridiculous. Stay away if you need a reliable hosting service!

I was a user when the company still called itself NetIdentity.com. Actually since before that when it was called Mailbank.com. The original service plan was 9.95 for 1 real POP email account, which was advertised as for life.
Since then, company names changed probably with different owners and management. After a few price hikes I've left feeling disappointed by the new pricing and service plans.
From a support standpoint, the company was responsive and responsible and reliable.
For users that want a easy one-stop provider of high-demand custom domains Hover may be for you.
I would suggest however puchasing your own .com/.net/.org domain and buying a hosting service instead for more flexibility. $35/year for a single email may be OK. But I'm certain you can get much more paying just a little more.

Hover is absolutely fantastic!!!

I am totally against SOPA, the Stop Online Piracy Act. The bottom line is, Go Daddy supported it... until they got grilled by the Internet for doing so. GoDaddy's SOPA support lost them a ton of customers apparently, myself and my friends included, not to mention Wikipedia... This negative response led Go Daddy to eventually take its hat out of the ring, so to speak, choose a position of neutrality, and then do a total reversal. Now, GoDaddy claims they no longer support SOPA. LIES!!! Hover, on the other hand, never supported SOPA and came out against it before it was cool to do so. Hover is built on OpenSRS and owned by Tucows. Sure, they offer great service at an affordable price. However, what perhaps matters most is they are trustworthy! Even though there are cheaper alternatives out there, you definitely get your money's worth with Hover.

Their DNS management interface is really sweet. Basically, you can edit multiple domains in bulk, or only certain types of entries. Domain privacy is included. Their surname email service is the bomb.

Highly recommend this company and I'm not sure what the negative reviews are about.

A++++!!!!

I had a Hover account for years. Then one day they send me an email and say that its too bad but I can't keep it, go somewhere else. We'll give you 45 days to get lost. Sleazebag company.

Votes (3)  •  Comments (4)  •  Link to this review

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Todd L. For that cheap level of service, I would probably go with godaddy.com read the reviews here about them first though, not all positive, but they are cheap

2/4/11  •  Votes (0)

m m. GoDaddy can take the domain back and sell it to someone if they want to. It's in the TOS.

10/31/11  •  Votes (0)

Michelle S. Something about this story doesn't make any sense. Why would any company randomly evict a good, paying customer from their service? My Hover experience has so far been completely opposite of this - they seem to really care about and go the extra mile for their customers. Ted D. did not provide sufficient detail to strengthen his claim, in my opinion.

1/8/12  •  Votes (0)

Johnnes S. they are trying to do the same thing to us right now. we prepaid for an email (<something>@jiang.com through 2019 and just a few week ago they said they sold jiang.com to somebody else and would cancel our service as of January 7. they said they would refund the money from jan 7 until 2019 and that was it. this is totally outrageous and unethical. we've been using this email for about 10 years now. they don't care at all about their commitments at all. anybody want to start a class action lawsuit for people who have been cancelled even after prepaying?

11/15/12  •  Votes (1)

very poor service, very fast (but very BAD) customer service.

Don't use

Unreliable

Hover is an amazing, ethical, cheap domain name registration service. Their prices are realistic and fair, their services are easy to use and understand, and customer service is amazing. In my experience, they're the best out of all domain name registration services. I couldn't be happier! I love the way they handle domains!

I switched over last month from my old registrar who did things like put 60-day locks on my domain names or spammed me with advertisements constantly. For example, the prices at my old registrar seemed low but all of the hidden fees kept stacking up. For example, their .coms were really cheap, but private registration was an extra $9.99 yearly, making the total costs to me around $20. Hover's .coms are only $15 and private registration is included free. It can easily be turned on and off via Hover's intuitive GUI.

Hover's website is easy to use and free of annoying, flashy, spammy advertisements unlike the big, popular, misleading registrar. Hover's checkout process is simple and easy and they don't try to constantly push additional products along the way.

Hover is amazing. The prices are realistic, fair, and direct. There are no hidden fees. Also, for those who are curious, people may often ask how to buy a domain name through Tucows. To buy a Tucows domain, go through Hover.com since Hover is Tucows' personal front. It's all OpenSRS anyway.

I discovered Hover from a Yahoo! answers post linking to http://www.hovercoupon.com/ which had a 10% off hover.com coupon code, HONEST, and a lot of really useful information.

Switching was really easy but remember to disable private registration at your previous registrar first or all sorts of Hell can break loose. =/

GREAT COMPANY!

Votes (2)  •  Comments (1)  •  Link to this review

Michelle S. Thanks for the coupon. Just used it on a bunch of domains.

1/8/12  •  Votes (0)