We made a booking through hoteling.com, in March 2016, for a holiday in Jan 2017. At first we found it unusual that they withdrew the money immediately. Not thinking much of it, last night we decided to extend our holiday stay. So, when we rang the hotel, as you would of guessed. NO BOOKING DONE AND MONEY GONE! To say I'm angry is an understatement. My family are very disappointed, due to the fact our whole holiday(like other people on this review site) has been destroyed. Destroyed, because for my wife and I to save up that amount of money, will take us a long time. In other words, not in the foreseeable future. Frustrated, angry and sad for my loved ones that I was to take away. My only hope is that these thieves are made to account, for all the heartache they have caused to not only our family, but all the families here. Trying to see the light!
I have booked and paid for hotel booking 3 nights at Hongkong for new year count down. I received all booking confirmation and brought it together for check in but i was being informed that no booking for me. Hotel staff help me contacted GTA (another travel agency where hoteling dealing with) told me that my booking has been cancelled in July. GTA refused to pay responsible to this case. I was forced to re-book the hotel on the spot which cost me double than the amount i booked previously. I am still finding way to get my refund! Please share if anyone manage to get refund. Thanks!
I booked a hotel room with Hoteling.com (via Trivago) because they claimed to have the lowest price. I found a better price from a competing company and cancelled my order. I received a cancellation confirmation from Hoteling.com however after a couple weeks, I was never refunded my money. When going to their website (Hoteling gets redirected to LowCostHolidays) I see that they are out of business. Thank goodness I was fortunate to have booked elsewhere since others are reporting that they did not actually book the rooms for them, but instead took their money.
Shame on Hoteling/LowCostHolidays for taking people's money, and Trivago for not monitoring and doing enough research on them.
Extremely bad company. I booked and paid in full several months ago for a 5 days accommodation in Cuba. The company obviously did not give this money to the hotel and insurance said they won't pay as the company went into receivership!
A friend we went on vacation with lost 900$ CAD when she booked with this website. Went to the hotel to check in and they discovered that nothing went through despite paying in full. Had to repay the whole $900. This scam almost ruined the whole trip! All their money went poof: no refund, no information, the money is just gone!
AVOID!
We paid months ago for accommodation in Koh Samui, paid upfront but the money wasn't passed on. They're now in liquidation. They would have known they were in trouble while still accepting money from innocent hardworking people.
May you rot in hell!
I booked through them only to find out that they quoted me a lower number regarding resort fees. When checking out of my hotel, I discovered that the fees were much higher than I had on my hoteling.com confirmation printout. Hoteling.com wouldn't make good on their mistake. I had to involve my credit card company in this dispute, only to hear back that hoteling.com said this mistake was my fault... I should have researched resort fees in another state before I booked through them. Uh, I'm sorry, HOTELing.com, I thought your name sort of implied that you're in the business of knowing hotels. I'm not. That's why I came to you to book. My big mistake.
Made reservation through Hoteling.com (found the site on Trivago), and was sent a voucher for the set date. When arrived at the Hotel, they would not honor the voucher from Hoteling.com, and if I did want the room that was reserved I would need to pay full price.
No luck recieving refund from Hoteling.com
Just got back May 1st and had a fantastic trip at Now Sapphire in Riviera Maya. Checking in was smooth without issues. Talking to other guests my wife & I definitely got the best deal. No complaints about hoteling.com.
I use the wholesale sites a lot then generally book direct if they'll price match so having booked through Hoteling shows they were cheaper and easy to use. Information was concise and correct. Cannot fault
Easy to reach from airport. Orange waterbus stop only 5 mins away. Staff very helpful and friendly could not do any more. Whole hotel lovely and clean. Room really nice. Breakfast good selection. Location is a bit on the outskirts so as described but you get to see parts of Venice you might not otherwise get to. Would stay again and would recommend
Hi Julie,
I'm glad to hear that your stay was pleasant and the hotel staff and your room itself lived up to your expectation. I hope you've enjoyed a beautiful Venice!
Kind regards,
Magda P
The Hoteling Team
I have a booking I progress in Chicago with these guys. Two months in and I'm not sure if its a scam or not. The price came from trivago but I've found out that doesn't count for much. Its funny that another leading rating service has them as really good. But there is an odd rating distribution - many very high but a sizable minority as rock bottom. So - what to think. Just a statistical anomaly. Or some real reviews drowned out with fakes. No way to be sure I guess. But - if I were you- I would book with one of the major sites. Happy travels.
Hi Bruce,
I'm really sorry that you feel this way. We are doing our best to provide our customers the cheapest deals and the greatest service. All ratings are based on our customers feedbacks, we have many positive reviews about our company. Also we tried to resolve any issue as soon as possible and we would never want to leave our customers disappointed. If you need anything or have more doubts, please contact us on OnlineAnswers@hoteling.com and we will be more than happy to assist you.
Kind regards,
Martyna
The Hoteling Team
Hi Hoteling!
I'm having difficulty in contacting the hotel.
As per our last conversation, they can't locate my reservation.
I already gave them my guest full name, stay period and booking reference no.
Kindly help me confirm my booking with them.
This is there message:
Dear Ruby,
Greetings from Regal Hongkong Hotel (Causeway Bay).
Kindly be informed that we are unable to locate any reservation record with the provided details at this moment.
Would you mind to advise the full booking details (inclusive of guest full name, stay period and booking reference no.) to us?
In the meantime, please do not hesitate to contact us should I be of further assistance.
Best regards,
$#*!son Chan
Reservations Manager Reservations Department | Regal Hongkong Hotel
Thanks,
Ruby
Hi Ruby,
I'm sorry for this situation. In our system everything is confirmed, however we have difficulties with receiving confirmation from our supplier. Please be assured that we are chasing your case and we will send you documentation as soon as possible.
Once again, I'm really sorry for this inconvenience. Hope it will be resolved quickly.
Kind regards,
Martyna
The Hoteling Team
We accidentally booked the wrong nights in London. Although I was a bit put off by having to send an email to correct it, they responded back and gave a phone number to call. There is usually a $25.00 change fee, but they waived it even though it was our mistake. They were courteous and helpful. I have not traveled yet, but so far I'm happy with the customer service.
Hello Linda,
I'm glad to hear that you're satisfied with the quality of our service. I'm also happy our agent helped you to amend your booking and waived the admin fee for you. Thank you for your nice feedback! I would appreciate if you could delete your booking ref from your review. We prefer to keep this information in private because of security reasons. Thank you in advance.
Have a lovely stay!
Warm regards,
The Hoteling Team
Well, i had booked a hotel through their website, and as normal i checked online and was horrified to see all these negative feedback.
I was pretty scared at this point, so i went and emailed them and received prompt replies. The hotel vouchers were sent pretty promptly.
I waited for like 2-3 days to call the hotel just to double confirm my reservation and lo and behold it was there and confirmed on the exact dates that i have chosen with no additional charges.
I would have to say it can be trusted. Thanks
Hi Hamid S.,
Many thanks for your positive feedback. We always do our best to provide the highest level of service, so I'm pleased to know that booking process went smoothly and as you've been able to quickly confirm everything, you found us trustworthy.
I do hope to assist you this way many more times.
Warm regards,
Magda P
The Hoteling Team
Had an excellent experience at this complex and would recommend to both couples and families. Food was of good standard and choice was over a wide range. Our only problem was with housekeeping who run out of clean towels one day and the wireless connection was a little unpredictable on some days.
However overall I felt the hotel was good value for money and the staff very friendly and helpful at all times.
Hi Elaine,
That's great to hear that you've enjoyed your stay. Thanks a million for getting back to us with your feedback. Take care!
Warm regards,
Kasia
The Hoteling Team
Booking our accommodation was easy and rightfully priced using hoteling. The hotel is dated in terms of decor, but still elegant and charming. Most importantly, it was very clean, no smells, no mold or broken tiles, and very friendly and courteous personnel... great location that allows for short walks to everything we wanted to do and to subways. I think the hotel was what I needed and at the right price.
Hi Diana L.
I'm delighted to hear how lovely time you've spent in the hotel you chosen for your stay.
Many thanks for your five star review and I look forward to welcoming you back again in the future.
Best Regards,
Magda S
The Hoteling Team
We booked a vacation for December and saved a ton with this website! I read reviews before booking and was skeptical, but all was good! After hitting pay we did get an error bc our cars put it on hold, but once we accepted it went through. We waited a day then called the resort direct, they had our reservations and all was good! Will definitely use the site again
Hello Kara,
Many thanks for your positive feedback! I'm so glad that you chose to book with us and we were able to offer you a deal you were looking for and you wouldn't hesitate to come back to us in the future.
Thank you for the five stars and hope to see you soon again!
Best regards,
Ania
The Hoteling Team
We stayed 8 nights and not one complaint. Old stately hotel, very clean, beds are very comfortable, and well located to Metro system.
The breakfast buffet is uninspiring for the $ but convenient. Excellent service staff. Very responsive and a pleasure the whole stay.
Hello Phil,
Thank you for sharing your post travel review with us. I'm glad to hear that you enjoyed using our service on occasion of this booking and I hope you would choose Hoteling again to book your holiday with. Take care!
Best regards,
Ania
The Hoteling Team
Was concerned upon booking from not receiving any email confirmations. So emailed them back via their contact details from their website (it was a sunday afternoon as well) and woke up the next morning to find a response from their customer service providing all the details so can't complain and with the best prices around am very pleased.
Hi Ebsy W.,
Thank you very much for sharing your positive opinion with us here. I'm glad that you've found our service efficient and our staff quick in getting back. That's also great our prices are the most competitive. Have a pleasant getaway!
Kind regards,
Magda P
The Hoteling Team
Overview
Hoteling has a rating of 2.6 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoteling most frequently mention credit card, customer service and confirmation email. Hoteling ranks 446th among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janine P.,
Many thanks for your lovely comment. I'm glad we could offer you the most competitive price and a straightforward booking process. I cannot wait to see you again!
Kind regards,
Magda P
The Hoteling Team