I feel the need to write a review to contest a lot of the "free box isn't free" reviews. (in 100 reviews)
▼ Sort by: recent
I hace tried to contact this company...guess what? No phone number. Canceled my order after searching for hours how to do this. Finally. ..canceled, only to find and still being charged. Now they have caused my acct. To be overdrawn for $26.00!!!! I am calling the Better Business Bureau tomorrow...VERY UNHAPPY
I AM EXTREMELY IRKED WITH THIS COMPANY, I SAW THE COMMERCIAL AND THOUGHT WOW THEIR PRODUCTS LOOK REALLY AMAZING AND GOT EXTREMELY EXCITED WHEN THEY DISPLAYED A CODE TO GET A FREE, F R E E, BOX OF THEIR AMAZING PRODUCTS. SO I WENT ONLINE TO THEIR SITE, SIGNED UP, WENT THOUGH MY OPTIONS OF WHAT I WANTED IN THE BOX, ENTERED IN MY CREDIT INFORMATION (DEEP SIGHS; THAT SHOULD HAVE BEEN MY FIRST WARNING), AND THE NEXT DAY I GET 3 NOTIFICATIONS FROM MY BANK TO MY CELL PHONE. 1.) THEY CHARGED ME 1.00 2.) THEY REVERSED THE CHARGE AND GAVE ME A DOLLAR BACK. 3.) NEXT THEY CHARGE ME 11.99 FOR A FREE FRICKIN BOX. YOU KNOW, I WAS SOOOOOO EXCITED AT FIRST BUT THEN I GET CHARGED WITHOUT MY KNOWLEDGE/CONSENT, GOD I WISH I WOULDA SEARCHED FOR THE REVIEWS AND TOOK HEED WITH EVERYONE'S COMPLAINTS. YOU GUYS ARE TERRIBLE AND I WOULD NEVER RECOMMEND YOUR PRODUCTS TO ANYONE. IF THIS IS A RECURRING ISSUE, THEN FIX IT. WHY EVEN TAKE THE RISK OF LOSING BUSINESS??? DO YOU ALL ACTUALLY CARE ABOUT YOUR CUSTOMERS??? YOU DON'T EVEN DESERVE A STAR.
I went through all the trouble of clicking on ones I would like. Free box only had 1 included that I couldn't eat and the selection was a good variety. The second box had less varietyand 1 I couldn't eat. This last box has a terrible selection including 1 with chocolate which I am allergic to and did not rate as like. Out of 8 boxes in each shipment I liked maybe 3 and then there's only 1 serving of each flavor. Ok for single person if you really want to spend the money on 1/4 c serving of something and apparently even though you rate the choices you will get ones you did not select. I cancelled.
I was told the first box was free, so I ordered one as well as an 8 box for a little later in October. But a couple days later I went to purchase something on a different website and my card kept declining. When I checked my bank account, I went from $34 to $1. I am NOT happy about your false advertising.
You better hope your snacks are perfection, because that was not cool! ^
I did not receive my package yet because I just ordered it but I am expecting nothing other than perfection. But the services is so good! I deleted my box multiple times and they reordered it to help me without question! And they answered my questions and helped me a lot. Regardless of no number, I find their service very reliable. If you manage to get help from "Jeff", tell him "Mady" said hi!
Why have I been charged for something I have not given permission for, since I did my free trial one at the first of the year,to which I cancelled!? I have not received any but 1 time! I do not want any! Somebody needs to put my money back! Is there not a contact / customer service number?
I got a coupon through the post a while back, saying: "1 FREE box", with instructions of "how to get hold of your FREE first box." I left it a while, being in no hurry to try the snacks. However, today I thought I'd give it a try. So I went to their website, and after entering my promo code, all my details, card (which I was assured would only be used for initial verification) was put through to an ordering page. I selected a box, and after choosing a few preferences I was told that my box would be on its way. Excited and pleased with the experience, I logged out.
An hour ago I received a bill, for £1.99. Not sure what to make of it, I logged in and saw that my first box was half price.
Half price isn't quite free. It's close, nearly there (about half way), but not free.
I couldn't see what I'd done wrong!
I'd entered my code, chosen a box, and was told that it wasn't free.
Maybe I'd got the wrong size? Nope, I made sure that my box was the one on the coupon.
Still, it could be that the promo applied to only certain boxes? No again. All the boxes appeared as "half-price" for the first box.
I tried to phone customer services, and got the phone in my hand before I realised that there was no phone number.
I searched around a bit, and found a phone number which I thought could work.
The robot told me: "If you wish to contact customer services, please send us an email."
So I did.
I await my £1.99 bill tomorrow morning with trepidation. But I'm more nervous about the 5:30 alarm I've set, so that I can get up before the 6am deadline and cancel the order.
All in all, my experience? Well, with no customer services to complain to, no forums to feedback, no people to talk to, no response and a bill which I wasn't expecting: peeved, to say the least.
I will not be ordering a graze box ever, and I attempt to encourage everyone else to heed my warning of false advertising.
A displeased and "peeved" customer.
Update on 30/09:
I hoped this would be a happy update..
Graze replied (to all of my reviews) and assured me that they would give me the free box for free, rather than £1.99.
So, you can imagine the wonderful surprise in the morning when I logged into internet banking, and found a £3.99 charge on my account!
Not the free box I was promised,
Not the £1.99 they tried to swindle,
But the £3.99 for successive boxes!
As far as I'm concerned, that's false advertising/stealing.
Any advice would be most welcome.
I am brand new to Graze. I ordered a special introductory box and it was shipped immediately. I don't know if this is normal, but a REGULAR shipment was automatically posted also and I received both in the same day. I wanted to try the into package before committing to the monthly auto shipments, so I contacted them to cancel. They were super prompt and honored my cancellation and also didn't charge me for the 2nd shipment. EXCELLENT, prompt customer service. I may well go back to a monthly membership, especially after such wonderful treatment. I especially liked that they did not pressure me to stay and honored my cancellation request.
im so disappointed on the two boxes i recieved for $20 each! i was only gonna try their free box but then i end up for $40.00 charge on my cc. also on the 2 boxes that i get its the least of their product that i liked.. i want my money back and where should i return this boxes? can i get a label so i can send this back today.
Its been over 4 weeks!! No free box nor did my order that i PAID for!!
No phone number to call and no return emails!!!
Dont sign up for this as they dont let u cancel#!you cant even delete your credit cards!! Worst delivery service ever!!!
On TV they just said pay for shipping and get first box free. So I was not apprehensive of entering CC info.But as soon as I submitted CC info the message displayed that you will get your first around 27 Sep and one box every following week! And I was like, when did I agree to weekly boxes? Never once the CC page where I entered CC info did it say I am subscribing. Beats the point of a free box if you cannot wait till trying it out to subscribe! So I googled and yes, this is charge without consent kind of site. I had to look for ways to cancel, it was not easy to find those links. I did and called CC company to let them know as well. They assured me I am good. No phone number for customer care. Very odd anyone can do this.
I've been ordering graze snacks for a little over a year now and I love everything about it. Anytime I have a question or concern, the graze team responds immediately and without the annoying formality of phrases like, "we sincerely apologise for any inconvenience this may have caused..." A human being with a real personality responds with genuine concern and a solution.
The snacks are always delivered promptly and are delicious. I love that the site allows customers with food preferences or allergies to opt out of certain snacks. There's no chance that I, as a vegan, will accidentally pay for and receive something with milk or eggs. It's nice to know that there exists a company that actually cares about the customers as much as they do the products that they manufacture.
I have recommended graze to everyone I know and will continue to praise them until the cows come home. They are that wonderful.
I am a fan of subscription boxes so I wanted to try this out. I ordered a sharing box since you could customize what you get easier and there would be more servings. On the site it says that nothing will be sent to you unless it is on your list. Unfortunately when my box came in there was only 2 things in there that were on my list and 3 that were not. These 3 items were nothing of interest(Probably why I didn't add them to my list in the first place) I emailed customer service about getting a refund if I sent the items back, or if I could get a replacement box. Khalid responded trying to assure me that they wouldn't send me anything that wasn't on my list. After back and forth talking he sent me a screenshot of what was on my list as if I didn't know already. I sent back a picture of the items I did get which clearly showed he was in the wrong. At this point he responded: "Thanks for getting back to me.
Please be assured that we would never send snacks that are not on your sharing box list.
As the snacks you received were sent based on the list you provided to us, I'm afraid we will not be able to issue any additional credits.
I apologize for the inconvenience. Let me know if there’s anything else I can help you with."
So even though they clearly did not do as advertised there was nothing they wanted to do in return.
Do yourself a favor and don't get ripped off. I highly suggest NatureBox.
Although I don't eat dairy, eggs, refined/ processed sugars and grains I'm still able to enjoy the snacks offered at Graze. Don't get me wrong there are more trashed items than try / likes / loved on my account. But I love the quality and manageability it offers. I am hoping for more raw items and stepping away from processed ingredients but I understand stabilizers are needed to maintain freshness of a lot of the items that are likely baked or cooked in some fashion. The flavors and combination of all of the snack choices are unique and farmiluar. Flavors range from "classic favorites" people likely have had before more than once in their life. But also unique and intriguing snacks come along that allow grazers to explore their pallets a little more.
I can't wait to open my next box and see what I get!
I had an issue where I kept changing my address to where I had moved and it would revert. I missed a few boxes due to the shipping error. The graze employee I talked to credited my account, had me change my address from a link she provided, and then checked it on her end. Great service!
Graze snacks are so good for me because I need the help of portion control. I love getting a new box and seeing what surprises are inside!
Just finished my GRAZE snack for the day..........Nuts Graze, um, um, um.
I am happy to again tell you how very kind and helpful you have been and
again Thank You for straightening out my orders. You have been excellent
and so very helpful........God Bless You. Note sent to David 9/10/15 in Customer Service.
I have been a loyal Graze member for over a year and I have been delighted with everything I have received from them! I order a recurring box and have ordered some of the specialties (chocolate, sharing, etc) Each snack is well thought out from the flavor to the packaging. And the convenience of having delicious snacks delivered to my home is wonderful!
Because of this company I have been introduced to (and absolutely love) British Flapjacks.
They continually offer new selections and I am delighted each time my box arrives! Keep up the stellar work!
I love getting my Graze box every week. I never know what is going to be in there. Will it be something savory, like the little bread sticks and crackers that taste like pizza? Will it be something sweet, like the banana shortbread cookies that come with a teeny reservoir of caramel to dip them in? Either way, it's a fun surprise that gets to be eaten!
I've been a Graze consumer for years now, and still love it. I've spent my time with Graze tuning my preferences to perfection, hoarding (the best microwave) popcorn, and still feeling gleeful when I open my weekly box. The price is right, the offerings are unique and quite tasty, the innovation is there, and I'm a very satisfied customer.
We all have ingredients we love and others we don't. I love that on Graze you can sort by ingredient and find a list of items and decide which ones you want or don't want. This is especially important if you have allergies or sensitivities to certain foods. My only issue is that a couple of times they have sent me items on my "do not send" list, but they have always let me know when this has happened and offered a discount. I give those items to my husband to enjoy. Overall, most of the items I've received I've really enjoyed and they are a great size for a nice snack!
I've been a Grazer for about a year, now, and I continue to be impressed.
First, the easy things: The snacks are delicious; the portion sizes are filling, yet healthy; the convenience can't be beaten; and it's easy to customize your snack box to include (or exclude) items based on taste, allergies, and diet.
But the thing that makes Graze a five-star experience, for me, is their continued efforts to keep improving. It seems that every time I log in to the site there are more new snacks/flavors to try. They've also been very responsive to customer feedback in adding different sizes and types of boxes, including my favorite, which is the larger "Sharing Box." When I first signed up for Graze one of the first comments I made was that I'd love to be able to buy some of the snacks in larger sizes. For most companies customer suggestions and comments may be acknowledged, but it's rare to actually see them developed and put into action. Not with Graze, though -- they listen to customer feedback on preferences and even let customers help name some of the products. This makes for a really interactive experience that makes me feel like more than just another customer, but an actual part of the Graze experience.
The one complaint that I often see about Graze is that the snacks are pricey -- and they can be, but Graze has been finding ways to work around that, too -- for example, offering a larger 8-snack box that provides twice the snacks, but at a lower shipping cost for them (and total cost for the customer). I've also noticed more giveaways and coupons recently -- just a few weeks ago I received both a $2 and $5 off coupon just for being a continued customer.
Finally, Graze has allowed me to try a lot of new varieties and flavors of snacks that I otherwise wouldn't have readily available. I love the surprise of having a new snack box in the mail and seeing what's inside.
Edited to Add: I see that a lot of the other reviews on this page are complaining about extra charges and calling the company a scam. I think a lot of people just don't read things before they sign up.
Graze is a subscription service and it is very clear (at least, it was to me) when you sign up that your first and fifth boxes are free -- but this means you need to subscribe to pay for the second, third, and fourth. Lots of services work this way -- you have to give a little to get something for free. Your credit card is not charged until those boxes are shipped -- it may be authorized to ensure that it is valid, but I have never been charged for anything I didn't receive.
I've also never had any trouble postponing orders on the rare occasion that I had too many snacks piling up. I've had great customer service with Graze and, honestly, was completely surprised to see that anyone else had had a problem.
I've been a graze customer for almost a year now and I'm still excited every time a box shows up in my mailbox. I rarely get things I dislike since I've taken full advantage of their rating system and I've never had a problem with delivery or charges. Their website is clean and simple and makes it easy to suspend a delivery if I'm going away or would prefer to save the money for a month. It's a shame to see them being torn apart by people who only wanted free food with no actual interest in the company. I plan to stay a grazer for a long time to come because they've been nothing but good to me!
You can tell them what flavors you don't want. Scan through before you order. You know what you hate. Then every two weeks they send a box of 8 snacks for $11.99 including shipping. That's about $1.50 for a portioned size great healthy snack. If you don't like something. Mark it on your account and they won't sent it. I love it.
AVOID this company they will rip you off. Do not fall for there free sampler box they will abuse your credit card and charge you for boxes that you don't want. I promptly canceled my account minutes after receiving the sample box. Didn't matter they still sent me two boxes and charged my card even though they admit that I did cancel my account and any further orders.
Please do yourself a favor and don't buy into this high priced crap. Portions are extremely small and no better than what you can get at your local whole foods store or farmers market. I am not one to write reviews but after the frustration of dealing with the jerks at Graze I thought I would put it out there to try and save someone else the frustration.
Thanks for nothing GRAZE!
I have only begun to belong to this mail club and I'm a very happy customer! I was having issues with getting my correct address to them and they were very understanding and helpful! Looking forward to continued delicious Graze snacking!
I asked for a free box and promptly ensured that i did not ask for any follow-up orders _ UNTIL i tried the sample box. Lo and behold - i got charged for 2 boxes that never got here. They CHANGED my payment page. Ridiculous. If i dont get a refund immediately, I will take this to every social media outlet i can
I got charged for the supposed free trial subscription. There customer service was prompt. Although very hard to find how to contact them. They insisted the charge was correct. Way too expensive, 4 little snacks for$11.99. And on top of it they were not good, the pretzels with chocolate were stale. AVOID if possiible.
I also got an offer for a free box. After going on the website and looking around and ordering the "free" box with the code given, I checked out the different types of boxes on the site and found that that constituted ordering them. I was charged for three boxes ($35.97), when I in fact only ordered the "free" box. I was able to get a refund for one box from Graze (after supplying my "free box"code a second time because they said the first time I did not use one (an out and out lie)), but I was refunded the rest from my credit card company, as they have been made aware of this company and consider them a predator site. Please tell everyone you know to avoid this company. Don't make them learn the hard way what we have learned by sad experience. GRAZE is a predator site and their website is a trap. Don't go there.
I just received my 6th box and I can honestly say that so far I'm loving Graze. I really like the portion controlled snack packs and the weekly delivery to my office has been very convenient since I often find that I'm in need of a small snack late in the day.
I have really enjoyed almost all of the snacks that I've received thus far (they are quite yummy), and the ones I didn't enjoy I am able to select "Trash" on their site so I will never receive those items again in a future box. I also trashed all the snacks that I knew I wouldn't like when I placed the order for my free box. This way I never received a snack I wasn't interested in at least trying.
I had no issues signing up. I thought it was very clear that by signing up for the free box I was also signing up for recurring weekly or bi-weekly shipments (I chose weekly). I also like that I can suspend shipments if I know I will be away and can resume delivery once I return. I haven't tried cancelling since I am currently enjoying my subscription, so I can't offer any insight into the process.
Graze is a great healthy snacking alternative that comes right to you and always something interesting. I tried this service after seeing my coworker receive them for a few months so I thought i would give it a go. I would recommend this to anyone that likes surprises in the mail and for someone that wants to change up their eating habits!
I also recieved a coupon code and thought since my husband was diagnosed with Cancer this would be good for him well a few he liked, when we wrote them we never got a response from them and of course they kept on sending stuff he didn't like. Please help
I received a coupon code in the mail for a FREE graze box. I heard a lot about this and thought why not give it a try to see if I like it. I entered in the coupon code upon signing up and they still asked for cc number. But since I entered the coupon code, I wasn't too worried about. A few days pass by and I try to cancel my order because they were getting my second order ready when I hadn't even received my first box! But when I tried to cancel my second order, it was also going to cancel my first "free" graze box order. So when I checked my bank account a couple of days later, I get charged 6.99! WTF. I hadn't even received my first "free" box and they already took money out of my bank! I emailed them and they told me that the coupon code "was not added".
Such bullcrap. I added a code right before I entered all of my info. i'm sure they make it confusing to people because they know they're going to get their money. DON'T BOTHER WITH THIS COMPANY AND JUSTGO BUY YOUR FOOD ELSEWHERE.
UPDATING THIS REVIEW, FROM 1 STAR TO 3. I was incorrect; the Groupon Graze deal IS for 4 snack packs of 4 snacks each. However, it's still disappointing to me that you cannot customize your shipments with exactly the snacks you want. Graze chooses for you based on how you rate the snacks on their website, and they claim to do so due to availability (why offer snacks that won't be available?) and to give you a "well-rounded" shipment. (My paraphrase of their explanation.) So if you really love nuts and were hoping to receive a pack full of 4 nut selections, you're not going to get it.
Original Posting: Groupon Graze deal is misleading at best. Wording sounds like you will receive 4 snack packs, but in reality you will receive ONE pack containing 4 snacks. And you don't even get to select the four you want -- you have to go on their website and rate the products and then they will select 4 randomly from your Liked selections. You also have to cancel or your credit card will continue being charged. (This was pretty clear in the Groupon wording, but I expect it will be more difficult on the Graze website since they obviously want you to forget about the whole thing so they can continue sending and charging....
I was not informed that I would have to cancel the account before the 1 free test box even arrived .. OR they would automatically charge me for the next box without having a chance to ever try the goods. This seems like a SCAM to me so that they can charge for 1 box - even if you do not want to continue ordering. I searched their web page thoroughly & it was not spelled out anywhere that this would happen. I tried several times, prior to them shipping that last box, to cancel it & get my money back- but they refused to do so. I will never refer this product or company to anyone.
I feel the need to write a review to contest a lot of the "free box isn't free" reviews. For me it was very clear what you were doing when you entered your credit card info, and I personally think it's pretty reasonable that you should be expected to enter a credit card for this. They were very up front about what entering your cc info meant. I had no issues with being charged unexpectedly, no issues at all with unsubscribing, although if I recall correctly the link to do so was a little bit hard to find. I do not know if user error factors into any of the problems a lot of other reviewers had getting charged/cancelling but my experience was super easy and without problems. I think it's reaching REALLY far to call this a scam.
BUT in terms of the product, ironically enough I didn't like it and cancelled my subscription after I got the second box. It's too expensive for how little you get (SO expensive!), I don't feel like you can customize the stuff you get very well at all, the snacks were repetitive and, to be honest, not very good. I got three boxes that were basically nuts and seeds and dried fruits rattling around in a 1 oz box with slightly different flavors. Not worth it.
But the company itself I had no issues at all with. Take that however you want.
I got a coupon in the mail for a free box, so I signed up. I had to put my cc# in, but it said I would not be charged for the free box, and I could cancel any time. BOTH LIES. I was charged before I even got the "free" box. Don't waste your time. This company is full of lying idiots. When I emailed them about the charge (there was no phone number listed anywhere), they told me they would not take it back. I finally was able to cancel the recurring boxes, but they still charged me for the "free" box and one more box after that.
UPDATE: The day after I posted this review, a different employee from Graze contacted me and was much more helpful than the first lady. She refunded my unwanted charge, and she was very kind and helpful. My advise is - be very careful when trying this company with the "Free first box" coupon. Contact them ahead of time to make sure you aren't unknowingly signing up for a recurring box.
I signed up for the free box. Had to put mu cc# in and they charged me 6.99. The next time I looked at my account the done charged me another 6.99 and I didn't authorize it. Called customer service and they were no help at all. Had to go to the bank and stop payments on them. Do not sign up not even for the free box.
Re: GRAZE ... I thought I canceled my deliveries 2 months ago but I was horrified to find that a box was delivered yesterday. "Horrified" because I have not maintained the bank account associated with the deliveries and therefore I had not deposited any money in there. I immediately emailed Graze (because there is no phone number anywhere). I told them that my deliveries were stopped 2 months ago so I wanted a refund for $36 ($6 for the snacks + $30 overdraft bank fee) . They emailed me back and said they would not refund the $6 and they would not refund the $30 but I was to let them know if I needed anything else. I emailed them back and told them that my son loved getting the snacks mailed to him but their customer service s***** so I was no longer interested. I told them to cancel my deliveries (again), deactivate/delete my account, and remove me from their mailing list. I even told them that I was going to review their company. Here's their reply: "Thanks for your reply :)" [yes, they put a smiley face], "... I've closed your account and I removed you from our mailing list. Let me know if there's anything else I can help you with. All the best,..." Really? A smiley face? All the best? They don't give a s***.
under the guise of paying for a sample box they automatically start shipping you boxes every week and charging your credit card so don't even get the sample it's not worth the headache when are companies going to stop doing this when is this going to be against the law??? that's pretty pathetic that the only way you can get people to purchase your product is to automatically ship it to them without their consent
It is slightly pricey but worth the money as the food is tasty and delivery is included. Using a 'friendcode' you get the first, fifth and tenth boxes free. and theres always coupons online for new customers! I've been grazing for over a year and never had a problem, customer services are friendly and helpful whenever I have contacted them.
I don't understand the negative comments about not being able to cancel delivery's, it's simple, Manage this box > more options > cancel this order. I love the option of 'snoozing' my box, intended for holidays but can be used for months in one go if you want to put the boxes on hold for while. I sometimes do this when trying to save money!
I find it quite amusing that people are complaining about having to fill in their card information when signing up, yes the first box is free with a code, but it's not a charity what do you expect!
Tip for consumers: They used to offer a half price box if you went to cancel the boxes, intended to keep your custom, but you can always cancel after that! Just a cheeky tip if you fancy a discounted box, but it was a few months ago I tried that so I don't know if it's still an option!Ask Katie about Graze
They force you to subscribe, which is wrong. They try to hook you with a free offer, which is wrong. They mislead you by calling multiple items "snack" portions (only the 4-pack is free...they don't make that abundantly clear). Also, it doesn't let you know what you're really going to be charged. They don't have a confirmation page confirming that you're going to actually be paying money. They indicate what the product would "normally" cost without actually telling you what or when they're charging you. Try to be unsatisfied with their product or service and you will get the cold shoulder. They have no interest in gaining customers through good business practices, only shady ones. They don't care about potentially keeping a customer by making sure you're satisfied. The snacks are NOT any better than what you'd find at the gas station, and cost as much as those at the airport. Don't confuse this with healthy eating.
Tip for consumers: Don't even try the free item.Ask Scott about Graze
19 Questions & Answers
I'm sorry to hear that there's been a problem with your special offer. We do have offers which provide your first box completely free, so we'd like to check your account to see what's happened here - if you haven't yet, please email us at email@example.com and we'll be really happy to help you.
About Graze (from the business)
We're here to help Mon-Fri 9am-6pm (ET).
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in shops in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.