Grammarly reviews

this website is dumb I did the free trial then I canceled it now they charged me for a whole year I want my money back now also it says that I did it on the second and today is the first I don't give a $#*! I want my money back NOWWWW!!!!!!

Was this review helpful? Yes

Ann E. [Grammarly Rep] Hi Tiana,

Thank you for reaching out to us. I also received your email about the same issue and forwarded it to our support team. We’ll be happy to help you resolve your billing request; however, we’ll need more information. For the fastest service, please email our team at support@grammarly.com. Be sure to include a brief description of the issue you’re having as well as your account login email.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly

1 month ago

I would not give it 1 star if I didn't have to. I did this for my doctoral thesis and thought that was it, then I got another charge to my credit card and can't get in contact with anyone. It did the job, but I would not ever recommend this company. It is bad business, and bad business' don't stay in business.

Was this review helpful? Yes

Ann E. [Grammarly Rep] Hi Anthony,

Thank you for letting us know about this. I'm truly sorry you had a bad experience using Grammarly. We’ll be happy to help you resolve your billing request; however, we’ll need more information. For the fastest service, please email our team at support@grammarly.com. Be sure to include a brief description of the issue you’re having as well as your account login email.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly

1/28/15

My complaint is less about the product than the service.

First, the product--To construct a writing checker is a monumentally complex task, so I do expect it to offer many awkward comments and corrections that are meaningless. Awkward though it is, I find it useful. I do like that it marks errors rather than tries to correct them, and I like the downloadable PDF it provides. Although it is far from elegant, it saves me work and catches things that I likely would not. The Plagiarism Check should default to being on. The manual controls on the older version were better.

On the Service--YECCHH! Try to find the name of the officers or owners and connect by phone to speak with a live person. You cannot connect. Hundreds, maybe thousands, of people who enrolled for their software service found the same thing. Complaints are rampant all over the web.

I am surprised that the California Attorney General to allow such a spooky business to operate from within that state. This company needs to make responsible communication available.

Was this review helpful? Yes 1

Ann E. [Grammarly Rep] Hello Ed,

Thank you for sharing this feedback with us. Transparency is one of our highest company values, so we take what you've shared very seriously.
After reading your feedback, we’ve identified a few ways that we can improve our transparency with our customers. First, we’ll link our ‘About us’ section more clearly to our homepage, so that users can learn more about who we are and what we do. We’re very proud of the team we’ve built and would be happy to make that information more readily available. For now, here are some links to more information about Grammarly:
http://www.grammarly.com/about/
https://www.crunchbase.com/organization/grammarly

As for reaching our support team, the support link at the bottom of our homepage allows you to search through our forum for frequently asked questions or to email a member of our support team. Our team typically responds to support tickets within a few hours on business days, but it takes a little longer on holidays and weekends. You're right; the phone number is hard to find on that page. We’ll work on the design to make it more prominent. To help keep costs down, we currently do not provide full-time call support. We do, however, provide call-back support. Our support team is typically able to respond to a phone message within 12 hours (on business days). You can request a call by leaving a voicemail at 1-888-295-7904 or by emailing support at support@grammarly.com.

Thank you again for sharing this valuable feedback with us. If you have any other questions or concerns, feel free to email me directly.

Kindly,
Kimberly Joki
Social Community and Content Manager
kimberly.joki@grammarly.com

1/21/15

If you conduct enough tests on this website, you will discover just how fraudulent this site is. I dare you to check a section composed of five pages. If you make the corrections as advised by grammarly.com, and then check it, the site will indicate there are 0 mistakes, or 100 percent accurate. However, you may check that same 5-page passage a week later, without further revisions, only to find that grammarly.com has found 4 to 8 mistakes in it. You may make the corrections after that, and then find out weeks later there are additional mistakes. See a pattern? A viscous cycle... recycle? If they keep finding mistakes that weren't there days, weeks earlier, you will never cancel your membership.

Was this review helpful? Yes 1

Ann E. [Grammarly Rep] Hello Jimmy,

Thank you for sharing the valuable feedback about Grammarly. I’ve just sent your message over to our development team so they can take a look at this. The new errors may truly be occurring because our patterns are constantly being improved by a team of more than 21 full-time linguists and specialized developers, with weekly releases of these updates.

Our mission is to improve lives by improving communication, and we would never compromise that mission by providing false or delayed edits.

Thank you again for sharing your experience. If you’d like to talk about this issue further, please feel free to email me at socialmedia@grammarly.com

Kindly,
Ann Edwards
Social and Community Associate
Grammarly
ann.edwards@grammarly.com

1/22/15

I mistakenly signed up for the free trial, thinking it may be a useful site. While it did find a few errors, I found that it was flagging items that were correct. As I wanted to get the full use from my trial, I looked at the email I was provided that stated it lasted till November 19th. At the bottom, it listed the address for the company as California so I assumed the company was PST based. I'm EST and I cancelled my subscription at 11:23pm EST on November 18th. I then received an email stating my subscription would end on November 19th. At 11:24pm EST on November 18th (1 minute later), I received an email informing me I had been charged for the service. I checked my credit card and sure enough, I had been. I thought this had to be an accidental error. It was too big of a coincidence for me to cancel and then immediately be charged. Unfortunately for me, their customer service is currently telling me no, they didn't charge me till November 19th though I have emails showing the date received as the 18th. I assume they are going by a different time zone than my EST or their PST. If that is the case, the email stating I was responsible till November 19th should have been explicit with that information unless their intention is to dupe customers all along. I am waiting for a response to my email that included a picture of them saying I had cancelled and my current billing period ended on November 19th. If the company still ignores this, I will then take the advice of one of the reviewers above and contact the Better Business Bureau. Please do not get tempted by the free trial. It's not worth it.

Was this review helpful? Yes 2

Ann E. [Grammarly Rep] Hello Kristen,

Thank you for sharing this helpful feedback about our billing cycle. This was our timing error, and we have reported this issue to the support and development teams so they can sync the timing for billing.

If you haven’t received your refund yet, please email support@grammarly.com and feel free to cc me at ann.edwards@grammarly.com. Thanks again.

Kindly,
Ann Edwards
Social and Community Analyst
Grammarly

1/23/15

Grammarly is a waste of money and has pitiful customer service. They spent 4 years in their forum avoiding the question of language settings and then deleted the whole thread when I pointed out how ridiculous it was that they took so long to address it. Google 'Grammarly reviews' for evidence of how the service doesn't work.

Was this review helpful? Yes 3

Ann E. [Grammarly Rep] Hi Angela,

I'm sorry you had a negative experience with Grammarly. We try to answer every question that comes our way, and I apologize that your question about language settings went unaddressed. If you still have questions about our service, settings, or anything else, please email our support team at support(at)grammarly(dot)com. A member of our support team will reply to your email ASAP.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

1/26/15

Grammarly billed me twice for the same subscription - cannot communicate with them

Was this review helpful? Yes 6

Ann E. [Grammarly Rep] Hi Tony,

Thank you for bringing this issue to our attention. I'm sorry you weren't able to reach our support team. We’ll be happy to help you resolve your billing request; however, we’ll need more information. Please email our team at support@grammarly.com. Be sure to include a brief description of the issue you’re having as well as your account login email.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly

1/27/15

Great product! Does not pick up all mistakes, but does a great job with grammar a punctuation. Recommended!

I tried Grammarly for the test period and it seemed to work well for my needs. I received an e-mail offering me a special discounted monthly rate to continue which I decided to use. Instead, when I tried to sign up, they gave me no option to choose the monthly charge and they hit my bank for the full annual charge. I cancelled immediately, but am now in dispute with the company for a refund. I am having to go through the bank to dispute the charge as there is nowhere that I can find a phone number to contact Grammarly directly. Their product works fairly well, but their business practices stink.Watch out.

Was this review helpful? Yes 9

Ann E. [Grammarly Rep] Robert,

Please accept our apologies for the delay in receiving and responding to this review.

At the time of your review, our system would only have charged you immediately if you had already completed a free trial with the email address that you used for your account. However, if you did cancel immediately after being billed, there is a compelling case to be made in favor of your refund—you clearly did not want our premium service. If you still require assistance on this issue, please either write to support@grammarly.com or, if requiring a call-back, leave us your contact details by voicemail at 1-888-295-7904. A representative will return your call within 24 hours on business days and as soon as possible during weekends.

Again, we apologize for the delay and look forward to ensuring that this issue has been resolved satisfactorily.

Kindly,

Ann Edwards
Social and Community Management Analyst
Grammarly.com

1/30/15

I tested the trial of grammarly program. Used my email (paypal account) to log in, and unregistered a few minutes later because I did not like it.
Have not signed any agreement, and not used the program since that.
Do not have usernaname to login.5 months later I realised that they took Money 5 times from my account (5 x 29,95).
That is insane. I did not use their program and their service.
Wanted my Money back! Did not get any help from grammarly.com. Get back Money from paypal for last 2 monts (2x29,95)
GRAMMARLY ARE CRIMINALS!

Was this review helpful? Yes 8

Ann E. [Grammarly Rep] Hi Adnan,

Thank you for reaching out to us. I see that your post is from a while ago, and I'm sorry that we weren't able to reply sooner. We’ll be happy to help you resolve your billing request; however, we’ll need more information. For the fastest service, please email our team at support@grammarly.com. Be sure to include a brief description of the payment history as well as your account login email.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

1/29/15

I was just wondering about the pricing of Grammarly.

Monthly $29.95 | Quarterly $59.95 | Annual $139.95

Now, for a monthly plan, it will cost me $359.40 for the entire year. For the Quarterly plan, it will cost me $119.90 for the entire year. Moreover, for the Annual plan, it will cost me $139.95 for the entire year.

So, it is cheaper if I acquire the Quarterly plan instead of the Annual plan?

Reference: http://www.grammarly.com/pricing

It will not help you to contact Grammarly directly, they will not give you a refund unless you contact the BBB. They give refunds immediately when you notify the BBB.

This site engages in theft. I used the site two years ago and cancelled when my class ended. Many months later they billed me again. I was able to get te charge reversed. (back when they had a working phone number) When reviewing my bank account I noticed they have been charging me $19.99 for the past three months. They bill around the middle of the month. I contacted them by e-mail and they informed me that they could not refund more than two months. I do t know why they have not been shut down or a class action suit has not be filled against them. It is nothing more than simple theft.

Was this review helpful? Yes 4

Ann E. [Grammarly Rep] Hi Madelyn,

I apologize for the delay in receiving and replying to your review. If you still require assistance with this issue, we are very happy to help however we can. Our team at support@grammarly.com can take another look at the account. Please email our team with a brief description of the billing issue as well as your account login email. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly

1 month ago

I paid the $139, six months ago. Today, I tried to use it and there is a big banner across the site that won't go away for me to upgrade for a free trial. I still have 6 months! I am not paying them more money when I haven't even received what I have already paid for!!! This should be illegal!!!

Was this review helpful? Yes 4

Ann E. [Grammarly Rep] Hi Janet,

I apologize for the delay in receiving and replying to your review. If you still require assistance with this issue, we are very happy to help however we can. For the fastest service, please email our team at support@grammarly.com. Be sure to include a brief description of the issue you’re having as well as your account login email. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

3 weeks ago

Grammarly.com is an utter scam....pure and simple. And, if you make the fatal mistake of giving out CC info, then they will bill you every month until the cows come home....canceling is next to impossible. There is Zero customer support. Their toll-free number doesn't work. BEWARE, BEWAR, BEWARE!!!! Do not use or fool with Grammarly.com!!!!!!!!!

Was this review helpful? Yes 7

Ann E. [Grammarly Rep] Hi Sam,

I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. You will immediately receive a support ticket confirmation email with a ticket number so you can track the process of your request. Or, if you require a call-back, leave us your contact details by voicemail at 1-888-295-7904. A representative will return your call within 24 hours on business days and as soon as possible during weekends. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

3 weeks ago

Thankfully, I never tried to be part of this website, but I received an email telling me that they loved one of my reviews and that they were offering bloggers a $10 Amazon gift card in exchanged for advertising. Doesn't sound shady, right? Well...I've never written a review of the book they've mentioned I reviewed. I'm a paranoid person with the internet because of all the scams, so I'm glad I did some research first!

I cancelled my 7 day trial period and that same day they charged me 139$ on my Amex. What kind of a service is this? I subscribed to it because of at least two articles spoke of its merits. I should have known better. What kind of a website keeps their trial period as 7 days and charges $13 dollars for it. I will ask my bank to reimburse me. Lets see.

Was this review helpful? Yes 3

Ann E. [Grammarly Rep] Hi Janvi,

I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any billing issues. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

3 weeks ago

Much like the other complaints - after repeated requests turn off auto pay and no reply. Phone number does not go to a live person. I issued a complaint to PayPal to no avail as well. I will file a better Better Business bureau complaint.

Was this review helpful? Yes 3

Ann E. [Grammarly Rep] Hi Dona,

I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any billing issues. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

3 weeks ago

I paid for the subscription and never got the product. I was never allowed full access into the site. When I complained to PayPal that I wanted my money back, they said they could get out of it because it is a digital product. Unbelievable. I'm thinking about suing PayPal over it if they don't do something. Maybe then they will shut them down. Horrible.

Was this review helpful? Yes 3

Ann E. [Grammarly Rep] Hi Robin,

I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any outstanding billing issues. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

3 weeks ago

This website is a scam. Stay away from this website if you don't want to waste money!!!!

With English being a core class a person would expect that a few websites are available to help write better. Well, upon finishing my first English essay, I wanted to check for grammar errors. I thought it would be a walk in the park to find a great checker. Google helped me find the “free” site grammarly.com. Grammarly was advertised as a free grammar checker, so I quickly decided to try it out. Quickly I realized that I was wrong with choosing Grammarly.com. So I did the unthinkable and actually subscribed to the website for a seven day paid trial. The website didn’t help with anything grammar or spelling related, and I felt like I had wasted a lot time and effort trying to get the website to work. Even after closing the website tab, I cannot escape their ads and their emails that they are constantly sending me. This website in just a few days topped my least favorite website list.
My first English essay of the semester was due a few days after the first class. So due to the rush I knew that I would not have enough time to properly revise the essay. So I did what most lazy college students would do. I opened a google.com tab and searched up, “Free grammar checkers” and a list of about seven or eight potential websites popped up. Grammarly.com was the first link on the page. Naturally this caused my curiosity to peak and I wanted to try it out. At first glance the front page seems very short since the text box takes up 60 percent of it along the top it boasts being, “The World’s Best Grammar Checker”. However, if the browser starts to scroll down then there is a list of reasons that you should trust Grammarly.com. As well as seeing different companies that endorses it. The businesses that endorse it aren’t really something you would see on a serviceable website. McAfee endorses it, which is normally used for downloading something since it deters phishing, and other online dangers. As I got closer to the end of the page I kept seeing “Try Grammarly Now!” This would normally raise flags since most legit businesses don’t need to repeat themselves over and over.
Well I decided to click the very last button. I was surprised that instead of taking me to a different page of the website the link took me right back to the top of the homepage. So with what little faith I had left, I inserted my essay into the text box. It took around two minutes to read my essay. I took this as a sign that it was doing a quality job. The page refreshed and I was hit with eleven grammar issues, six punctuation issues, four style and word choice issues, and a plagiarism warning. The only thing that came back all clear was the section for contextual spelling. The hope that I once had for a quality job was thrown out a window. I thought long and hard about how I could plagiarize an opinion based paper that had no research involved with it. I figured that since it advertised as a free service I would be able to see the errors that I made and hopefully receive feedback that would help me edit it. Well I was wrong about it being free; however, right after you get your results a “free” seven-day trial is available.
I decided that receiving feedback right away is worth signing up. Right after all the details were filled in, I was hit by a payment selection screen. The website wouldn’t let me use the trial until I paid for a month. The month costs 30.00, 60.00 gets you four months, and 140.00 gets a year. I was going to be charged 30 dollars a month for something that accused me of plagiarizing. I closed out thinking that it would be the end of Grammarly. I didn’t count on the endless supply of emails that I am now receiving from them. All of them end with, “To begin your free 7-day trial of Grammarly, complete your registration here.” Even when I go onto websites like YouTube, I am bombarded with ads for Grammarly.
With all this said the product was advertised as free, and the product was anything but. The product wasted time and effort. The worst part is that anywhere I look online I see advertisements for Gramamrly.com. There is a silver lining; however, I learned to look at all the alternatives before deciding on one product. I found a few other sites that give feedback for grammar and spelling all for free! Now I normally will go to both Paperrater.com and Grammarbase.com for help with my essays since both are free and actually work well.

Was this review helpful? Yes 9

Ann E. [Grammarly Rep] Hi Taylor,

Thank you for sharing this feedback with us. I sincerely apologize for the negative experience you had using Grammarly.
In the time since you posted this review, we have made many improvements to the editor and our plagiarism checker. We've also launched a browser extension for Chrome so you can check your text for free nearly anywhere you write online.
We're always working to improve our process, and feedback like this is very valuable to us. If you'd like to share any other thoughts, please feel free to email me directly at the address in my signature. Thanks again.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

2 weeks ago

Somehow Grammarly seemed to work fine on my Mac when I was testing out the free service. As soon as I paid I was unable to access the edit screen after log in, regardless of which browser I tried.
It's also shady that they do not tell you up front that the Word plug in does not work on Macs, which makes this service pretty worthless.

Was this review helpful? Yes 4

Ann E. [Grammarly Rep] Hi E.C.,

I apologize for the delay in receiving and replying to your review. If you're still using Grammarly, our support team can help resolve the issues you're experiencing with your browser. Please email our team at support(at)grammarly(dot)com. Be sure to include a brief description of the issue you’re having as well as your account login email.
We have also updated our website to include more information about the Microsoft Office Add-in. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

2 weeks ago

I cancelled my subscription within the free trial period. They then proceeded to charge my account anyway. Now my account is overdrawn and I have to pay the fees. Thanks Grammarly...now I will be walking to and from work. No money for gas this week.

Was this review helpful? Yes 4

Ann E. [Grammarly Rep] Hi Eddie,

I apologize for the delay in receiving and replying to your review and the inconvenience caused by this billing issue. If you still require assistance with this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any outstanding billing issues. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

2 weeks ago

I guess many other people have done a similar test, but I tried throwing some classic text at grammarly.com to find what they thought of it.

The results:
George Orwell: 1984 - Grammarly gave it 56%.
John Steinbeck: The Grapes of Wrath: 59%
JRR Tolkein: Lord of the Rings: 68%
A. Lincoln: The Gettysburg Address: 12% with 22 critical writing issues.

I wonder whose writing would earn 100%... Oprah's maybe?

--
The Lovely Samantha

Was this review helpful? Yes 1

Ann E. [Grammarly Rep] Hi Samantha,

Thank you for sharing this feedback with us. In the time since you posted this review, we have made some improvements to the editor. These improvements include the ability to select the type of document you're editing, which tailors the feedback the editor shares with you. We're always working to improve our process, and feedback like this is very valuable to us. If you'd like to share any other thoughts, please feel free to email me directly at the address in my signature. Thanks again.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

2 weeks ago

As many others have announced, this website steals your information and then refuses to contact you when you have a complaint. Every phone number is an answering machine. Check with BBB and they will show how many complaints that grammarly has gotten. Unfortunatly, I was not one to look this up and have had trouble ever since.

Was this review helpful? Yes 4

Ann E. [Grammarly Rep] Hi Veronica,

I apologize for the delay in receiving and replying to your review and for the frustration you experienced reaching our support department. Our support team works hard to answer every request in a timely manner, and I apologize if we failed to meet our standard with your request. If you have any other feedback to share with us, feel free to email our team at support@grammarly.com or call 1-888-295-7904 and leave a voicemail. Thank you.

Kindly,

Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com

1 week ago