Gourmet Secrets

Like so many others who posted reviews I am totally disappointed with the service. I have been a member for many years and the service used to be good but the last year it has gone downhill. They are very quick at selling you repeat packages and charge you upfront for all of them but then they can't deliver and you have to call, and call, and call to try and get a refund. I will NEVER order from them again. They still owe me money and wonder if and when I will get the refund.

My Christmas this year was a success because of Gourmet Secrets. First, I've sent some of their steaks as a gift to my 3 brothers in Vancouver. This was easy plus my brothers were thrilled. They already BBQ some steaks and loved them! Second, I ordered their Christmas combo, the turkey roast was a great hit with my family, the large cooked shrimps were delicious, the best we've had! They got me for life! I highly recommend them.

I have been using this service for almost one year, and have never had a disappointing meal. We like to try some of the new items, and fully recommend the tuna pizza. It was amazing. Love coming home to a new box of food. I like getting an occasional phone call, reminding me of the current specials. These calls are only occasional, as they do not "bug" for orders or call every week. Fantastic company, fantastic food, fantastic service.
Jenn from Ontario

I would like to know when I will get my refund. I bought 6 packages of meat in November 2015. I ONLY got 2 packages and then the excuses started. They keep saying they will refund my $300.00, but they are not doing that. I'm very upset with this company

As Rick before me stated... no progress with ordering sampler pack for 2 months! Extremely disappointed with the service. Repeated delays due to rising costs are not our problem!. Will be pursuing getting my money back.
Mrs. Wood

I've been buying from this company for nearly 2 years and have nothing but good experience. It all started with an online coupon which was very easy to redeem. The food is exceptional. The customer service people are incredibly pleasant. I've had no problems with delivery or communication. I highly recommend this company and their products. Every time I get a new order, I tell my family/friends that they need to get on board as well.

Update... ordered last sampler 2 months ago... really surprised as they always just say next month. New scam is take the order and then never send the product. Anyone stupid enough to give them money after reading about there reviews deserves to loose it all! Out of all the hundreds of online companies I have used only this one and one other is a ripoff! Do not use them!

I have to say I am SO impressed - we have not purchased our meat or seafodd anywhere else for the last 2 years! We live in Edmonton, Alberta and this by far is one of the best places for great food! The food is 110% quality, packaged perfect and the way it is delivered to ensure everything is fresh or still frozen (even when it was =30 above!) - what can I say GREAT! Make sure you try the steaks and the fish... oh lets not forget the stuffed potatoes! Ok have to place another order folks - do try this company

Last Xmas we gave Gourmet Secrets steaks to our employees (18). This year we asked them for some suggestions and unanimously they requested more of those fabulous steaks (Ribeyes 8oz). Thanks to Gourmet secrets our corporate gift choir became easy and made our employee super happy. If you own a company and you are looking for corporate gift this is great, you will not be disappointed! PS My husband and I love there stuff we became good customers.

I have been ordering for several years now and i have to admit, nothing beats this food.

I always like to keep a little bit of everything in my freezer so having everything portion control makes it easy for me to pick and choose what i want to bring from my deep freeze into my fridge freezer.
It's neat because when i entertain, i always get enourmous compliments on the different meals i make and they always want more! I've gotten a lot of my friends to try out their services and I've recently became a VIP member and they sent me a steak gift box and now i get free shipping whether i send gifts (huge save on time, money and everyone likes food btw!) or for my monthly order!

These services are awesome. They got an awesome guarantee (they actually replaced my whole order once) and the customer service always let me know if anything was up with my orders. 5 stars cant wait to see more unique products!

My experience same as the last 2 reviews. I've tried to order sample pack for May/June from their website 4 times since the beginning of May 2014. Message about link being available next week all 4 times. I've followed up with phone calls and I've only been given excuses. I'm feeling that I've been royally ripped off. Of the 6 sample packs I purchased as a Groupon Deal and paid for, I've received 1. Beware!

I found Gourmet Secrets through one of my friends who recommended it to me. All i gotta say is wow! What amazing food! My girlfriend and I order packages every 2 to 3 months and the food is always amazing!

It might seem as if the products are in the higher end of prices but its definitely worth every penny. Their steaks are succulent and the fish is very fresh!

In the long run its very good quality food for its very fair price! Very amazing and I would recommend it to anyone who would like to try amazing food!

Why are there no real cooking instructions for your product? I have the chicken and rib medallions and this is all it suggests. "Grill, broil or bake until no longer pink inside and juices run clear. " Doesn't really help you cook it to perfection.

Wow, what to say! First of all paid for a VIP membership, what a waste of money! Service was very poor! Free steaks did not show up, but were promised with my second order, of course I was not foolish enough to place a second order! Steaks were ok but nothing special, chicken was ok, surprising the hamburgers were the best thing in the whole order. The potatoes with ham and cheese were simply inedible and we had to throw them out, they appeared to be a ball of potato flakes out of a box and if there was actually ham in it, it must of been microscopic! I truly wish I had read other people's reviews as I basically wasted hundreds of dollars and will never buy from these people again

I was not happy a few weeks ago with their customer service. Things have been sorted out and the product not received has been reimbursed. We are not fans of the replacement food given as we have allergies but everything has been fixed.

I have been dealing with GS for a few years- Exec Membership. In general the food is of good quality and we have been pretty happy with the food. Recently the service has become TERRIBLE and I have had lot of issues getting my shipments and orders processed. I have to say the team is useless when you need to deal with them. On top of this in the last year the price of the steak has gone through the roof. An average steak is now $12-18 when you purchase 8+ boxes of items (the steaks are not large portions). They were much better to deal with a year ago!

I love their steaks, chicken, fish all of the non-prepared items. My wife is a great cook so I am spoil so I do not order prepared items but the rest is great. We order every 2 months we have a a VIP membership so shipping is free and we get extra discount. We are happy with them.

I purchased a plan with these people through Buytopia. They said they were in Ontario. Turns out they are in Alberta. They insisted that I buy more than what I had contracted for, or they were going to charge me for the shipping. They were closed part of the summer. They don't respond to email. They lie on the phone.
Run, don't walk, away.

J'en suis à ma troisième commande chez Gourmet Secrets et nous sommes entièrement satisfait. La qualité des aliments commandés était à la hauteur de nos attente. Ma dernière commande j'en ai fait la distribution aux membres de ma famille qui ont été ravis de la qualité de la viande. J'espère qu'ils deviendront de futurs clients pour vous. Concernant la livraison dans chacune des occasions la marchandise nous est parvenu de fa? On impecable et tel que convenu.

There jumbo cooked shrimp are the best you can buy anywhere! Served them as shrimp

Cocktail to company and they said they had never had such large and tender shrimp. So

Easy too; just thaw them overnight in refrigerator. I always keep these on hand. I won't

Make Shrimp Scampi without them.

I am a retired business owner in Ontario. We owned a Butcher shop in a small town for over 25 years I am always looking for quality steaks. One of my friend talk to me about Gourmet Secrets and I decide to give them a try. Well let me tell you their steaks are just the best and my wife just raves about their chicken and seafood. The service is great Amanda and Micheal are always helpful and polite. I love this company and hope that many people will supported them as a retired business owner I understand how hard it is to keep a business going these days. I highly recommend them!

Service is terrible. Missing three of the six packages. Numerous excuses but no satisfaction. Was told the Voucher value was $420.00, works out to $70.00 per package for 3 steaks and a package of hamburger. Can get more for my money ANYWHERE else.

Do not do business with this company. Just making excuses for why they cannot deliver what they promised. Their website is very confusing to navigate. When you call the woman on the phone keeps asking you to buy other things. I am never going to buy from this company again.