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These people should not be allow to be in business. Their technical service is worthless. After explaining to them in technical detail why a product is faulty their answer is: " The main problem is that those items that you purchased are non-returnable items because they were ordered directly from the manufacturer. With all that being said I'm sorry for the inconvenience but there is nothing we can do at this time."
These people do not stand behind their products.
I have purchased 2 go karts from these guys this summer. First one already burns oil and has lost power after only 10 hours of use. The second one arrived with a major oil leak. It has only been test driven, what a piece of junk. Both karts total about 3k, you would think this company would stand behind what they sell. I am considering legal action.
Noticed Mike was responding now instead of Alex.
Stating that your company strives for something it does not do consistently or with much success is a sales-man pitch and DAMAGE CONTROL. See your CS agent Jessica's remedy that never happened; which BTW took over 2 weeks to get as a response from my initial 'trouble ticket' filing and phone call.
Don't tell these good people things that never happen. Your company fails far more than it succeeds in customer service period. What do you have to say about that?
Wow- this SiteJabber and the BBB ratings are the 2nd and 3rd listing for Google hits searching 'GoKarts USA' Good work fellow reviewers. Let the truth be told.
Pick the Go Kart up already...
to me, helpdesk, helpdesk2
I have forward pictures over to my manufacturer. I am waiting on a response from them and my customer service manager.
Two things we will do.
1. Schedule a pick up and ship you out a new buggy.
2. Send you out parts for free under warranty.
I will keep you updated.
If you have any questions, concerns or request please contact me at (925)691-0330.
Oh I forgot- since they troll this site- GoKart USA, you have 1 more month to pick up your Kart or it will be deemed abandoned and unlawfully stored on private property! :) I will be disposing of it soon!
This is their email contact info:
This is the link to the BBB rating:
As mentioned- my Kart arrived damaged. It was Tara that told me to not refuse shipment- that they would work with me to resolve. It took 2 weeks for Jessica to become involved and showed some compassion- I have to assume she works there against her will, how that sweet girl could be with this company is beyond me. Jessica, I aint mad at ya :)
I disputed the item with PayPal; PayPal has a merchant agreement with them; basically they did not respond so PayPal sided with me as buyer and PER their policy- reversed all charges. Jessica was extremely helpful before all this, but it became clear she had no power to do anything on her own and would eventually break her word. Never mind I have voice and email confirmations of everything that transpired!
Jessica through her management had agreed to a return and offered to have it picked up. They wouldn't ship out another for fear I would make a similar complaint- wait... did they just say they didn't trust the shipping to send out a product not damaged again, LOL- yes they did.
Since I received my money back and I told them that their product needed to be picked up after waiting for a shipper call, it was clear what they had in mind all along. They were going to honor the return but collect against my monies the restock and possibly all ship fees as a means to recoup. Well, since PayPal took the money back, they found themselves with no leverage. Hence, no pick freight and no more answering calls/emails. They sent my account to collections. Wait- how am I in collections? I PAID- Gokart USA didn’t follow their own merchant agreement with PayPal, and PayPal on their behalf, not mine, returned the money. So... collections on a bill of sale that had term for payment that wasn’t honored. Good luck with that in collections- you bet I will fight. I should also add the US distributor/Manufacturer of TrailMaster… BV power sports, http://www.bvpowersports.com/ are just as shady and to blame. I kept them in the loop and they remain silent and chose to partner with these crooks. I hope it bites you in the arse.
Update 11.13.2013. Its been 4 days since delivery and still no phone call and I have reached out as much as I would care too; product remains crated and untouched. I have had no choice but to file a claim with PayPal- never send this company cash/check... you will need/want the buyer protection of a CC. Also found out- the shipper can only insure damages for restoring and repair, not total loss or replacement. There is no way I am keeping a product that was supposed to be new and then having to find/hunt an outlet to refurbish it back to almost new. Just ridiculous!
As of now your product is unlawfully stored at my premises, storage fees will commence next week. If not picked up in 90 days, it will be deemed abandoned.
Original Msg 11.11.2013
I ordered my cart with a CDI- CDI was out of stock and so they returned the $ amount... however- its still listed as it stock, its still listed in stock with combination HO coils... so your statement of inventory diligence is a BOLD lie!
How did your company handle the out of stock part? You shipped the high $$$ item and left the CDI out- didn't call, never notified, didn't ask for substituents... never mind that I comparison shopped the high to others with the CDI factored in- very lame. Just gave my money back with no input/interaction from me at all. I guess I should be glad I just got the money back... your company communication is horrible. The cart- it arrived crushed in some areas- filled out customer support ticket, got the email- I promptly called- guess what, first thing agent did was recognize my voice and immediately said a manager would call me back- its day 2- no call. Tell me- why didn't your agent take my information down like she should have? You think $2300 is worth sitting out there unusable while my kids cry daddy why cant we open it??!!
Order Number: 20137013
Order Date: 10/31/2013 2:37 PM
Part Number: N-MP-01061-1
Rush Processing: No Thanks
Factory Warranty: 24 MO -FREE
High Performance CDI: Add Performance CDI
1st Color Choice: Yellow
2nd Color Choice: Black
Battery Tender Charger: ADD Free Battery Tender
150 XRX 1 $2,493.00 $2,493.00
Order Total: $2,443.14
Stay away from this company. Their return policy states that you can't return parts. They realistically have no returns at all. Delivery time of parts was terribly slow and customer service was awful.
Find a different source - use them at your own risk.
If I could give them zero stars, I would. I have placed three orders with them over the past year in order to complete a Taco Frijole minibike, for which they are the exclusive distributor. Every order received was incorrect, incomplete, or both. On one order, after receiving the incorrect part and waiting two weeks for the correct item after RMA, I received the exact same incorrect part. In addition, their customer support could not be more rude or inconvenienced to do their job and service the customer whose money they have taken.
Placed order on 5-8-14. They requested a copy of my drivers license and credit card on 5-9-14 which I faxed AND emailed the same day. I also called to verify they received it and all was good. On 5-15-14 received an email stating the order was canceled due to not receiving requested documents... which I had called and verified they had. Maybe this was a blessing in disguise!
Horrible service, slow. and anesthetic. I will not purchase from this site again. On another thought stay away from purchasing anything from southern California online
The people that work here are the rudest people i've ever had to deal with. I had a question in regards to one of there products and the $#*! that i talked to was extremely ignorant and ended up hanging up on me. I seriously dont know how this company even stays afloat. I was so blown away by this i called back in disbelief. The lady i talked to then lied to me and told me he was in a meeting. LMAO what kind of meetings are held in a place that sells go kart parts??!!! I will NEVER EVER purchase anything from them for any project that i have.... even if i had to pay double the price!
Absolute the worst person I've ever had to deal with in retail on the phone kept lying about the price they couldn't explain the price or what I was getting for the 54% off . He was very rude on the phone and hung up on me numerous times . Very false advertising on pricing . Watch out.
I see this website is horrible. Where do you reccomend buying a kid's go kart or mini-bike from? Thx.
I am a son with a great mother and she was saving money all year long to get me a mini bike I really wanted she worked very hard to earn this but here is the thing the bike arrived literally destroyed we wanted to return it but they would not let us when me mom complained the service guy called her a $#*! and hung up and wouldn't give us a new bike or even a REFUND so here I am on CHRISTMAS Eve with no bike a crying mother and a huge hole in my pocket NEVER BUY FROM THIS SITE ITS A SCAM
I should have read the reviews before buying from this company. ALL THE REVIEWS ABOUT THEIR UNPROFESSIONAL CONDUCT, UNKNOWLEDGEABLE and RUDE STAFF ARE COMPLETELY ACCURATE. I bought a mini XRX and both the auto start/kill key fobs don't work. I called to figure what the problem was, the guy was completely condescending and rude to me. He even tried to tell me things that were not accurate about the gokart and then when I asked for his name and employee number because I wanted to speak to a manager, he said I was being confrontational and hung on me. I tried calling the company back for 30 min straight and no one answered. NEVER AGAIN, ABSOLUTELY WORSE COMPANY I'VE DONE BUSINESS WITH. PLEASE TAKE MY ADVICE STAY AWAY!!!!!!!
PLEASE READ AND GOOGLE GOKARTSUSA.COM BEFORE CONSIDERING THEM. THEY HAVE A "F" RATING WITH THE BBB.
Gokartsusa.com will lie to you about items being in stock when they are not. They are extremely rude. Pay more and buy from someone else.
I do not know where to start. In early November I started looking for a go kart for my boys for Christmas. After looking at several models I decided to go with a Trailmaster 110cc XRX 3 speed w/reverse.
I placed a order with gokartsusa.com on November 26 for that model. When I placed the order their website said it was in stock. My credit card was charged the full amount of $1420.00.
Almost two weeks went by and I had not heard from them. I called them and they told me that the go kart had shipped and I should have received a call from the freight company.
They were going to put a locate on the shipment to receive tracking information. I called them later that day and was told by a different person that the go kart had never shipped because it has been on back order for awhile. I was told that the go kart would be in and ship on December 16 and I should have it before Christmas.
On December 19 I called them. I was told that the go kart had shipped on December 18 and as soon as they received the tracking information from the shipping company they would send me an email.
I became upset because it was suppose to be a Christmas present for my boys. They told me that I would not receive it before Christmas.
Almost a month had went by since I placed my order for a go kart that their website said was a in stock item. There website says 7-10 days or 1-3 weeks during busy times of the year. It had been almost a month. They insisted that I ordered the go kart when it was on back order which was not the case. Then their reason for it not shipping on December 16 was because the go karts got held up by customs.
Needless to say I was not happy. I told them that if I was not going to receive it until after Christmas I might as well refuse the shipment. When I asked them if they could adjust the price on the go kart I was put on hold for awhile. When they came back I was told no. I asked them if they priced matched other deals online because I found it 100.00 cheaper. They told me NO and that I would have had to show them the price when I ordered the go kart. Their website says you have 30 days to price match.
Apparently since I asked them if they could adjust the price or match a better deal they did not like that. They told me since I was disputing the price they would have to cancel my order. What!!!! I told them that I did not call to cancel my order. The supervisor, Tara, told me that they should have the shipping information later in the day on December 19.
Thirty minutes after hanging up with her I receive a email that my order had been canceled. I called back and spoke with Tara. She told me that upper management had decide to cancel my order since I was disputing the price. So I guess asking them to make things right for a customer is disputing a price.
Tara let me speak with her supervisor, Tyler. He told me that they canceled my order because a was disputing the price and I said I would refuse delivery. I never had any plans on refusing delivery because I did not want to pay freight and restocking fees.
Needless to say my order has been canceled and they claim they will be refunding my money. From the other reviews I have read who knows when I will receive a refund.
This company never had the go kart I ordered in stock. If you want to deal with a company that is rude and lies then go with this company. Just be advised that you will have nothing but problems.
I have bad experiences from dealing with other companies but this tops them all.
I have disputed the purchase with my credit card company and will let them deal with this pathetic excuse for a company.
If I had to guess someone from gokartsusa.com will respond to this by saying, the customer ordered a go kart on back order and wanted it before Christmas and we could not guarantee delivery by Christmas.
Have been talking to various people in this company for 3 days, trying to make a decision as to which go cart to purchase for my 7 year old. Spoke to one gentleman (wish I remember his name) who was supposedly the "manager". He should never again be allowed to talk to a customer. Condescending, rude and can single handedly put that company out of business with his mannerism! After confirming with a young lady that a go kart was definitely in stock (or so she says, I think someone made her lie to me to complete the sale) I received an email, a couple hours later canceling my order. Email says the go kart is not in stock. Unreliable, unbelievable and unscrupulous staff is all I can say. Thanks Gokart USA!! Merry Christmas to you too.
Buyer beware. Don’t deal with this company, they will rip you off big time. I tried ordering a UTV from them only to wait over 2 months. They kept telling me they shipped it, which they never did. I ended up calling the local police to straighten it out (I told them they stole my money). Within a week they sent me a check. They were very pissed at me, which I enjoyed immensely. However they never sent the full amount. I should have known something was up when they wouldn't accept credit card transactions, only wiring money orders to them. Apparently the credit card company’s don’t trust them either. The BBB gives them an F.
DO NOT PURCHASE FROM THIS COMPANY!! I ordered a bunch of parts, only received some of them. Will not answer their phones. I either get hung up on repeatedly or left on eternal hold. I've been waiting for weeks and weeks to get the rest of my order. Contacting them through their email is a JOKE. They are thieves. Wish I lived in California so I could go down there in person and take of this issue. They have to satisfaction guarantee on their website and now I know why. HORRIBLE COMPANY!
Buyer BEWARE!!! Please report them to California authorities. And Possible Product Safety Issue.
We assembled one of their gocarts. They said it could not have been manufactured wrong....but it probably was....causing the brakes to repeatedly fail. Unwilling to answer simple questions, but referred us to their website. Phone automatically disconnects after 1.5 min during message, so you'll might have to call multiple times. Refered me to his manager then hung up.
i should have read this site before buying. They said they would take off $100 for not having model or color.That was a lie. I can't seem to get person on phone. Im waiting on my $2600 purchase but my expectations are very low.Find your go carts elsewhere.
I ordered the TrailMaster 163cc MINI XRX Kids. it arrived with a damaged fuel filter and no instructions on how to put it together. the company refused to do anything about it. my kid has used it about 10 time now over the last 4 months. it now doesn't drive and the company once again refuses to do anything about it.
Do not buy from these people! Ordered a part from them on their website last November. Sent the wrong part, actually the wrong part was listed on the website for my kart. Got the part sent it back within 15 days with the correct return number. Never got refunded. Called and got a hold of the part department and said yes they had the part and would refund my money. Several months later called again, and then said oops we forgot to give you a refund. Called again and now we are 9 months out, they now tell me they will only refund about half the cost, but yet they had the wrong part listed on there site. And still do not have a refund. Going on a year. Do not buy from them. No customer service and refuse to refund your money for their mistake.
Ok I paid for the Kandi 250cc buggy, around 2400was the total. When it was shipped it reach the local station (if you dont have a good local station for tranisporting shippments than I would advise aginst using local; but here in my town they are fun & great to use, it was the biggest shippment by tailgate that the tailgate had to be used as a means of leaning it down to the ground). Buggy came like they said (week sooner that what they said) I live in Oklahoma where the rocks & clay claim the lands (so my location was far from them); also with that said that tells you how tuff this thing has to be to make it out here. Now I put it all together, now if you never have touched a motor with, timing, changing out parts, cvt work, (than I would advise you to check with www.kindnmeparts.com/ or www.buggypartsmw.com/ (for how to videos & instructions; study everything). Findout if its a CVT or CFM trainmission, what kind of motor, etc... with that said, the buggy came as they discribed to the "T", GRANT it, it is from CHINA so with that said, it needs to have the cheep parts change out for good, some welding when you snap the welds, but after almost a year & me driving the H@ll out of the thing (I am 159 lbs & my wife is 98 lbs), so if you are really big I would recomend getting a 300cc & up, 250 is for the light weight individuals like myself, REMEMBER that this was made for the average china personal, americans are on the average scale of being bigger & heavier, so when you buy one of these you better know to use a wrench & not be afraid to have some welding done if you ride like me, btw keep a little paint on hand, they are really great for individuals who want to learn about their stuff rather than just use it like a car you buy & have others fix it (NOT ME!!! DO IT MYSELF) All in all I loved this website, I did read a bunch of bad stuff over them but yet a bunch a good stuff, remember this is not a letter being shipped by the us postal service & you are buying china made stuff that over there regulations are almost none, BUT TRY TO HAVE FUN!!! & WITH WHAT THIS WEBSITE DID FOR ME; WELL THEY HELPED ME KEEP HAVING THE TIME OF MY LIFE!!! GOOOOOO KANDI 250CC FS & all the models!!!!!
GokartsUSA brings you the best Powersports products in the industry. We also carry parts for all the products we sell and a dedicated, knowledgable staff ready to answer your questions. Just give us a call at 925-906-0330 M-F 9am-4pm Pacific Time. Ask for Mike or Alex in Tech Support
Absolutely Terrible Customer Service! I most definitely sure that the pitiful representative in Pleasant Hill California is a bottom feeder. How can you take $120 dollars from a family and not care that the size isn't right. I expected a gentleman to get on the phone and say "no problem miss, let's help you out and get the right size". This person needs a wake up call in his life. My husbands hard earned money where he bleeds and sweats to death was thrown away by his inconsideration and rudeness. OBVIOUSLY THE COMPANY BEHIND THIS MAN HAS THE SAME INCONSIDERATION FOR FAMILIES AND THEY ARE MINDLESS. DO NOT EVER ORDER ANYTHING FROM THIS HORRID COMPANY!!T A PRIME EXAMPLE OF EVERYTHING WRONG IN THIS WORLD. I HOPE THEIR COMPANY GOES OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered a set of mini bike wheels two weeks ago and still not delivered yet, so I call and they tell me tires are on back order, and they would call me back or email me back with in the hour.... 4 hours later I call back and start all over again, lol.
I'm sick of waiting for my package to show up. It's been over the 10 day shipping period so I'm asking Paypal to return my money today before it's to late !
BUYER BEWARE!!! This is just a summary of our problem with the dune buggy we purchased.
On March 22, 2012 we contacted the customer service department of GOKARTSUSA. We were advised to give the dune buggy the break in period of 10-12 hours and then perform the oil change. The machine now has 12.6 hours on it and we continue to have the following problems as well as new ones.
The following is a list of existing problems we still have with the dune buggy.
• There is heavy metal frag in the motor.
• The belt is cheaply made. This will cause us and other customers to have to buy another belt within approximately three months.
• The motor is only emitting 9500 rpm. We purchased the performance CDI box for $144.00 to improve the top end performance, yet the top-end remains to stay at 9500 rpm or below. The only improvement noticed was a slight throttle improvement.
• The struts are loose.
• The rear spindles are loose.
• The spot welds are broke/separated for the roll-cage adapter.
The following is a list of new problems incurred during the break-in period.
• Weak spark (bluish-orange)
• Diaphragm spring is possibly weak causing the diaphragm to be bloated, like the elasticity is no longer performing. The diaphragm is bigger than the diameter of the carburetor top.
• RPM after break-in has decreased to 7200 rpm’s at quarter throttle. At half throttle we have a loss of power, spitting fuel back out of the carburetor.
o We cleaned the carburetor and have the same results
o Checked the airgap on the pickup coil, it’s at the proper specs
o Cleaned and regapped the spark plug, have the same problem
• Removed the exhaust to check the sootage for excess fuel and there is a lot of black soot in the exhaust.
To resolve these problems we are asking GOKARTSUSA to have a technician contact us to troubleshoot the problems we are having. We are also asking GOKARTSUSA to provide the rearview mirror assemble parts, a new fender for the dune buggy and a refund for the CDI box or a replacement one that will provide the performance as indicated on their website.
Horrible to deal with. Unprofessional, unknowledgeable, difficult to get a hold of, We had parts missing on our order, when we spoke with Steve about the missing parts, he said "go to a hardware store" When we asked about torque and tire pressure, one person said on thing and another person had a different answer, both wrong, as we found out later. My husband is a professional and has been building dirt bikes and riding motorcycles since he was a kid, and always takes the extra step to make sure what he is doing is according to specs. GoKartsusa should try to get their act together or get out of the business. This is a family project we are working on with and for our grandson, to teach him how to build something with his hands. This project is turning into a family nightmare.
They took over $7,500 from me and delivered no dune buggy. They don't return my messages and the multiple calls I have made from Australia have been answered only by a recorded message. If you are thinking the products here are cheap and it may be worth a go - DON'T - unless you keep a paper trail and are prepared to take their asses to court! These guys are crooks.
In early November 2010 my grandson ordered a go-cart from gokartusa -- $1150.00 -- his mother wired them a check. As soon as they got the check, they said it was not in stock. Then why have it on the web site? They said they would return the check. Oops, it got cashed. That began a series of MANY phone calls to the company to have the money refunded. They were polite and each time said "the refund is being processed". Mid February 2011 a local lawyer filed suit against them for the refund and associated costs and about two weeks later the amount was refunded. Of course, we're out a third for costs. So are we to take it for granted that all advertising on the internet is a scam? Yikes!
These people will rip you off. They stole 54 dollars from me. Not a life changing dollar amount, however thieves should be pointed out. I asked for a refund when I noticed things getting weird with the email's they were sending about my order. The Go Kart was back ordered then when they tried to send it and stuck a sneaky little note in the middle of the email real small and changed my color. All the while the invoice never changed color?? Turns out they don't carry either color offered on their web site. I contacted them several times, they (Steven and Chelsey) confirmed that I would receive 1254.00 refund. I got back 1200.00 contacted them again and was told several times they would contact me. Called back finally got (Edward) accounting on the phone told me pretty much to accept it. I requested to talk to a manager, he said OK and hung up when asked when I should receive my call from management. I was polite and will continue to be polite and they will receive 54 dollars worth of reviews. They will also receive a high recommendation that they change their name to RIP OFF USA.
I pray that they screw a lawyer over who has nothing better to do than make them pay! Amen.
Positively the worst company that I've ever dealt with. I ordered two $5000.00 Utility Vehicles from them. After my research indicated that parts for the two models I was interested in were hard to obtained, I called before ordering the vehicles. gokartsusa assured me that parts wouldn't be a problem to order furthermore, all parts are guaranteed for the first year. What a joke! Both broke within the first 30 days and I spent the next 6 months trying to get parts from gokartsusa. I even offered to pay for the parts. No luck. The entire company is a scam and I WILL BE REPORTING THEM TO THE BBB.
gokartsusa is the worst web company ever! I bought a dunbuggy from them and it broke down within three months. Every time i contacted the company for the replacment part i got the run around. I call them i e-mailed them no help at all i even went to the better business and they still could'nt get a responce. This company is garbage and should be sued out of existence!!!!
I ordered a tote-goat replica ($720 ) -- received an email stating order was shipped -- it has not arrived yet. Sent email -- received reply, "we'll check into it" -- one week later -- no action.
I am a paralegal and would like to file a class action suit vs gokartsusa
GokartsUSA.com is probably run by a guy working out of his mother's basement. I ordered a go-kart for my kids, but received a completely different version without components I wanted. No battery charger included and a ton of parts that I have no idea where they go. Instructions are written in the worst Engrish I've ever seen. Four emails to tech support were ignored and the phone line is always busy. You pretty much have to call them and pretend to be buying something to get a human on the other line. Company rep had the balls to tell me that I didn't follow their complex directions by submitting a ticket, then following up with a call. WORST COMPANY I've seen in a long time.
Website makes them sound like they offer customer service but after they sell you an item, you can't get them on the phone or to answer email or to respond in any way. CLOSE THAT WINDOW FAST!! RUN before you do something you'll regret, like order that dune buggie which you'll have problems with after only 4 hours of run time. But don't expect to get any answers to your questions even if it's under warranty.
The people are all very rude. I purchased a buggy which was more than $6k and it came with a broken instrument panel. They promised they would replace it. They were all nice at first than they have been running me all around. Now all of a sudden its out of warrenty. They led me on until it ran out. All of them are a bunch of liars and rip offs. The buggy by the way is fun.