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I purchased a game from GOG.com and so has one of my friends. Specifically I purchased Gangsters: Organized Crime and my friend purchased Dungeon Keeper 2. Both are slated to function on a Windows XP, Vista, or Windows 7. Needless to say, neither game functioned on any of the three systems (yes I am an adult computer nerd who has all 3 systems and so do my friends/colleagues :) ). Per the website's recommendations, I ensured all my directX drivers were updated, attempted to run the software in 256 color mode, as an administrator, and run in different compatibility modes for all three systems. Not to mention I used several other methods that I am aware of to attempt to get the game to work (including bypassing introductory videos through the game configuration code). The DirectDraw components on the dxdiag check are enabled and functioning appropriately as will as the Direct3D components. My friend attempted the same and no matter what we tried we still could not get the software to run.
My friend and I both requested a refund from this store and we were both denied despite being well within the 30 day money back guarantee period. The only thing we were offered was store credit which is apparently only good for a year. How can we purchase a product that doesn't function and then our store credit money is only good for a year?
On the homepage of the website they specifically state that if the game does not function that they will issue a refund. Apparently this is not the case. Even with using the Steam website I only ever had one of Steam's games that would not run and they issued me a prompt refund.
Stay away from GOG.com. They DO NOT honor their "Money Back" guarantee. The lack of integrity they possess as a company is deplorable and their business license should be revoked and their server promptly shut down. Some others my have been able to get their software to run, but they are taking quite a risk with purchasing from this company. Remember just because one purchased software component worked this time, doesn't mean a newly purchased piece of software will work next time and at that point with this company, you are just up the creek without a paddle.
Tip for consumers: Stay away!Ask Will about GOG
They have lots of sales on Games. However most of them are outdated and or older games that most people don't care to play anymore. I have never dealt with their customer service, but when you order a game it instantly starts downloading and an hour later you're playing.
Sadly I didn't find this site and saw other GOG reviews that praised it. I purchased a game described as "download for multiple platforms" and started to download it. I cancelled the download when I found out it was ONLY Windows, and then asked for a refund. Throughout the purchase and all over their site is a "30-Day Money Back" guarantee, but when I contacted the site they only offered store credit under the guise that the game was already downloaded (also a lie). Not only did they lie about the platform of the game but the refund guarantee as well. I refused to take their store credit as I would not be using this scam website again. It looked like a scam for a reason: it IS!
Tip for consumers: Don't use it! It's a scam!Ask Jack about GOG
They seem to have some fine games on there...but I wouldn't know, I couldn't get it to work on my computer. Then life happened and I got busy: a month or so later, I contact them and tell them it won't work, but they won't refund my money. The email I received from "Lisa" in their customer service was short and not very honest/polite (it ended with the phrase "I can't help you.") After I told them their customer service sucks, they begrudgingly offered a credit. I told them to stick it up their a$$. I refuse to support a company that treats its customers like crap and so should you. Look elsewhere for your games.
After repeated emails, i am at a loss as the company won't refund me my monies (even though it accepts the programmes doesn't work on Mac, even though they clearly advertise that it does). Instead they offer a credit on their account. Why should i have to settle for a credit? Can anyone give me advise what i should do?
Its a complete scam. I downloaded commados pack and it wont work. reinstalled gog and galaxy etc. all games too. wont even load. I cancelled the credit card i used just in case its a hoax. Oh and go ahead and try to use the site to contact customer care. Its not possible as they dont exist. Be warned I really think all the reviews and so called "users"are complete shills. I bet no one has ever downloaded a gamer from them.
Apparently if a CD-Key is bought from a third party and that key happened to be originally bought with a stolen credit card. They'll revoke YOUR game after you bought it legally, despite having no knowledge whatsoever about how it was originally purchased. Without any notification.
I bought NWN diamond and NWN 2 Complete and neither would even download. I tried the new Gog Galaxy and the older Gog downloader and neither will even start the download. I tried the use the report feature two different times and it pops up an error message. I contacted tech support and never heard back. Poorest quality game site I have ever seen.
I bought the game "Torchlight" from gog.com on macintosh. It fails to work, and I've messaged their technical support three times and counting about it, over the past week. I've received no reply. Also note that three of the positive reviews for gog.com on this site are cut and pasted from each other, which is always suspicious.
If you ever have a problem with anything there will be no help. Their payment options also are quite odd. I had more then enough money and a card that allowed international. would not accept payment. then switched money to paypal account to buy it. told me payment was not accepted but got charged. Had to fight tooth and nail to get the money back but they could not give me the game. I find them to be garbage mostly. but if you can get your games might be ok. Go steam if you have an option. Also if you notice most of the reviews are copy/paste. clearly company at work.
I love this site, it's easy to use and I found a lot of games I haven't played for a looong time! Very fun and the games are at the right price. I'm really glad to have found this site. ^^
Been wanting to buy something off GOG for a few years and finally a Dungeon Keeper 2 promo came along where it was like $2.50. I couldn't pass it up. Well not only did the site actually do what it was supposed to, but the game was fully patched AND actually plays properly!!!! And on top of that I got Witcher for free which I wasn't expecting and didn't even know about that promo. Maybe my expectations are really low and I'm used to things never, ever working, but GOG did come through seamlessly.
So... obviously you need Steam due to some games ONLY being on Steam (and some content being workshop-only also, and multi-player 1st or 3rd party...), but whenever possible get your stuff DRM-free from GOG.
1 of the best site i found really enjoy with it! love!
Great website for your old school games. Every game comes with it's own installer from GOG that works on all operating systems. Great prices and special deals are always running for many different games. I recommend this to anyone who is looking for classic games of any kind.
I agree entirely with Chris O. review of GOG. Cheap, reliable, DRM free and a really great community and customer support to boot. I highly recommend them.
One word of caution, the reviews on the site often tend to rate games much more highly than they deserve, so take that with a grain of salt.
If you keep DOS mouse drivers on a floppy, remember the correct IRQ for a Soundblaster 16, and instinctively reach for the soundcard instead of the USB socket when you plug in a joystick, this is likely to be right up your street. And If the mere whisper of "3D Realms" brings a wistful tear to your eye, you'll be at home here. Because GOG stands for Good Old Games, and it's achieved (more or less) the classic PC gamer's equivalent of discovering the Holy Grail: making a whole swathe of the best classic DOS and Windows95/98 games run in Windows XP or Vista. No more emulations, no more DOSBox, and no need to keep a creaky old 386 machine in the garage for the purpose.
If you have absolutely no idea what any of that meant, this is not for you. But for those of us who blasted our way through Duke Nukem 3D or drove across the desert in Interstate76, and for anyone who wants to discover playability that doesn't depend on 21st century graphics, GOG has put together a collection of games which some of us never expected to see again and which newcomers to early PC gaming should find a refreshing change.
Amazingly, the games are also available at classic prices too, with most being in the $5.99 to $9.99 range. And as GOG has acquired international licences, they're able to supply the games for download at the same price to anyone, anywhere, legally. And there's more, in the form of free manuals, or strategy guides, wallpapers and other free goodies to be downloaded after you've purchased a game.
GOG games are "DRM-free", meaning that there is no copy protection involved. Once you own a copy, you are free to load it up on as many computers as you like, as often as you like. And if you run into troubles, there's an active community ready to help.
So that's the PR, and it seems from reading customer experiences that while it's broadly true, not every game runs as smoothly as intended. I took a look at the reviews of Interstate'76, a 1998 game which I recall fairly fondly . For five or six bucks, or the equivalent, it would be fun to see it again. But apparently this version, though claimed to run on XP, is still terribly buggy and crash-prone and there are some unhappy purchasers out there. I gather at least some of the issues are fixable - anyone who remembers Glide and the Voodoo Banshee card will know that back in the day, compatibility with your video card was by no means guaranteed and sometimes you had to go hunt for drivers. This appears to still be the case, at least with this game, which seems to have shipped with the Glide files missing. But it's the exception rather than the rule, as far as I can see, because reviews for the random choice of other games I looked at were much more favorable. I guess the later games may be easier to 'port' to XP, and as they are supplied fully pre-patched to the latest versions, any bugs inherent in the originals should be long gone. Still, check the reviews before buying, as you would do anywhere else.
The team behind the site has a nice sense of humor, as evidenced by this comment about being in "beta":
"As with every self-respecting website in the Web 2.0 era, we figure we have to keep the site in beta for at least a year before we can launch it. So be warned: if you don't sign up quickly and send us your feedback ASAP, we might think of launching it earlier."
Classic gaming (OK, playing old games) isn't going to be for everyone. I doubt anyone who's shelled out the big bucks for a top-of-the-line gaming machine is planning on running any DOS games, but maybe this will encourage them to experiment. After all, you can buy as many as ten of these games for the price of one modern game, and some of them are good enough to be fondly remembered and replayed ten or twelve years on. I wonder how many of this year's games we will be able to say that about?
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