Only Shoes and Clothes are returnable and only for store credit.
152 Reviews for Gilt.com
The one bad thing about this site is the return policy.
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I ordered a pair of Levi Jeans from Gilt and then compared them to actual Levi's; not the same. The real Levi's were made with a much nicer denim, with better stitching and a non-awkward fit. The Gilt Levi's felt like they were less substantial than a pair of Old Navy jeans, and are not symmetrical in term of the fit. Now I'm not a "sophisticated" enough of a buyer to say that the Gilt pair is fake, but I won't be ordering much from them anymore. Beware of what you order, and make sure you check the return policy.
After ordering a black friday special deal--extra 40% off*(read the fine pint) limited quantity, I researched the product to find that the only company offering this "luxury" brand is gilt. No way to compare price or quality until the product is received. Gilt started out offering high quality designer labels at great prices and has morphed into a big box online store hawking its own goods under another name. Stay away.
Buyer beware. Read the fine print carefully before making any purchase (perhaps, have your attorney look over it). They are scam artists.
Gilt has repeatedly sent switched product styles (completely different designs) when I have ordered from them. They have sent the same product type (category) and designer, but a completely different item.
They do NOT consistently find it necessary to correct this type of error by replacing the incorrect item with what the consumer has actually ordered. They also have proven that they don't find it a necessity to refund the cost of an item that was never ordered by the purchaser (and that the purchaser was never legally responsible for). They also do not find it necessary to refund the shipping fees for the item that was never ordered by the consumer.
They do claim as an explanation that there have been warehouse errors, but do not consistently act with accountability to take possible corrective action.
Bottom line is that this seems to appear to be a corporate policy to change the items when there seems to be no more inventory for correct fulfillment. In the end, this action seems to appear to equate with a known intention to defraud consumers via illegal bait and switch tactics.
Numerous Gilt customers have complained across social media about aspects of this bait and switch problem, so the matter is very known to the company, yet the practice has continued for a great length of time.
While it is possible to make a warehouse error occasionally, to have it be more rampant without consistent corrective action, sends up serious red flags about the company's true intent.
I bought a bag for 2, 5000 it arrived heavily creased. the site says that if the item is damaged it can b e returned. their idea of damage is rip or scratch not severe creases in the leather which may have deen done in transit or it may have been the way they stored the item. if you spend thsat much money you want to arrive in brand new condition
Will never shop there again! I have spent over 10K with Gilt. Every time i've had a return, I've had to contact customer support since they claim to "not have received the return" even though tracking information shows it has clearly been received back at Gilt. Each time I was given a credit with an apology and the explanation that this was not normal.
The last time I had a return I noticed that there was no tracking info on the labels nor was the map shown on their site with any tracking. Here is the entire conversation with Gilt. They are dishonest and will say they haven't receive your returns and make YOU prove that you sent the products back, even though they don't provide you the tracking details. Read and decide for yourself...
Thank you for choosing Gilt Groupe. A representative will be with you shortly.
You are now chatting with 'Vivienne'
Vivienne: Welcome to Gilt! How can I help you today?
you: I have two returns that were sent back over two weeks ago that have not yet been credited back
you: Return #1034771602
Vivienne: OK I can check that for you.
you: Return #1034624971
Vivienne: Can you confirm your full name please?
you: dilbert b.
Vivienne: Thanks, one moment!
Vivienne: After checking I can't see any tracking on these returns, did you use the return labels provided?
you: i used them and dropped them off the same day at the post office
you: why is visible tracking no longer provided to the consumers of gilt?
Vivienne: Did you get a receipt from the post office?
you: no, i've never needed one. i ship packages there all the time
you: including ones from gilt but i always seem to have to contact customer support
you: i used to be able to see that the packages had arrived but now all visible tracking has been removed so the consumer can no longer see it. seems a bit odd....
Vivienne: Ok one moment I'll see what we can do about this for you.
you: why can the consumer no longer see tracking info?
Vivienne: You should be able to see it, the tracking info is available to our members, there just seems to be an issue with these returns.
Vivienne: Sorry about the delay, still looking into this!
Vivienne: It's just from looking at the returns we have no record of them being checked into the post office. Do you think there is any way you could get receipts from the post office?
you: no, not at this point. why is it that i have to contact customer support at gilt to get credits back?
you: i don't have issues with rue la la or amazon
you: this is not an isolated issue. i used to be able to track returns that showed they had arrived but gilt would not credit back until i contacted them.
Vivienne: There shouldn't be an issue with these returns. our members don't have to contact us usually to get credits back but the issue here is that we can't see the packages as being checked in to the post office. We would need to be able to see proof of the package being checked in to provide the credit
you: with the latest labels, there is no visible tracking info nor does it pull up on your site.
you: it is a very shady business practice
you: i spend a lot of money online and i have not had issues ANYWHERE else
you: look through my return history and tell me why i've had to contact gilt to get my credits back?
you: where on the labels that were printed is the tracking info?
Vivienne: I'm not sure why you have had to contact us as it is not a known issue that we have. You can locate the tracking info on your Gilt account under the actual return itself.
you: it's not listed....
Vivienne: Today as an exception we can refund you for these as there is no tracking but going forward we can't provide credits on returns that haven't been checked in
you: right.... shady!
you: please credit me...
Vivienne: You have been credited now, the credits will be available to use immediately
you: i will be sure to share my experience with other consumers. I right a technology blog
Vivienne: I'm sorry you have been disappointed with your experience. I have credited you now.
Vivienne: Is there anything else I can help you with today?
you: yes be more transparent and don't treat your consumers like an ATM. provide a little transparency and you would be amazed what it will do for your shady business
you: to ensure nothing is lost in translation this entire conversation will appear in my blog
Vivienne: I will pass on your feedback to the relevant department regarding tracking on returns.
Vivienne: That's no problem, all conversations here are saved and you can request a transcript of the conversation.
you: and the phantom tracking???
you: where is it?
Vivienne: You can't see the tracking now as I have refunded you so our system shows the return as being returned to our warehouse. When you have an open return you can see the tracking infor. under "View details" on the return and it will be under the "Return Timeline" section.
you: what a lying sack... i already have screen shots taken
you: keep digging
you: you can refund my credit card or it will all go online
you: it does not get ANY more dishonest than this
Vivienne: As previously mentioned in the conversation multiple times there seemed to be an issue with your two returns and there was no tracking showing in the first place. This was an isolated incident and is not an issue that occurs with every member. the screen shots taken are screen shots of an open return with no tracking. This is not something that happens to every member.
Vivienne: Unfortunately I cannot refund you to your credit card as applying the credits without proof of the returns being checked in wa an exception anyway. If you wish to show your dissatisfaction with the service on the Internet that is your choice. We are sorry that you are dissatisfied.
you: you've contradicted yourself multiple times regarding the tracking info. it is clear this is complete dishonesty and deceit. Congratulations on raping society!
I entered my order and then immediately realized I forgot to enter my discount code. I emailed literally minutes after placing the order and they refuse to honor the discount, contending that they are unable to do so. Really? Unable? There's no possible means of correcting my order? Absolute and total BS. I have had this happen with other sites, including HauteLook (which is owned by Nordstrom, and that probably explains why its customer service is great and NOTHING like crappy Gilt) and they ALWAYS give me the discount. Will NEVER use this site again!
I have ordered 2 pairs of shoes for my toddler and both were a whole size too small. According to the website the shoes are based on European sizes but that is far from the truth. I requested a refund and they told me that I would not be refunded my shipping and I would be charged a restocking fee. That defeats the purpose of getting a deal. I am 100% done with Gilt. They should get some customer service tips from Zappos.
Do not ever buy toys from this site. The retail prices they quote are way above what they ever are listed on the box or packaging. A quick search on amazon, target or walmart reveals that even the gilt price is 10 to 25% higher than the regular prices at those other stores, and those site often offer free shipping with no return fees.
Gilt is what it tells you it is. Upscale goods, good prices for what you're getting. STELLAR customer service. I will only deal with this company and Vente-Privee.com for high-cost AUTHENTIC designer goods. I have authenticated many of the items I've purchased from them. They're always the real thing. For this reason, I trust them. They pack the things in a way that makes you feel that they care about the quality of what they sell, and you feel like you're getting a present from yourself when you open one. Their cardboard boxes look & feel glamourous.
I also love GiltCity. Hit that tab first if offered in your city. You'll be glad you did.
I sent the following comment to GILT and am awating a response: I have an issue with the return policy on reduced items. Regardless of whether the item is at its lowest price, the consumer still has no way to determine whether or not it is going to fit. It would be a favorable policy for GILT if they offered a return on all items. I
The site set up, policies, customer service AND delivery are all below par. International shoppers BEWARE. The site is not friendly in terms of payment convenience and accuracy. The deals may seem good and exclusive, but I just lost a lot of money only to be told that I am the exception to the rule. If that's so, buy at your own risk.
I bought few time from Gilt they are good and price is OK but they get you when it comes to return they charge all kind of fees, it’s said on the item page returnable but they only give you a credit, and if you want it back to your credit card that more fees... I also had some credit for referring a friend this credit is only good for 20 days and supposedly they sent me an email that it’s going to be expire, NEVER received anything too much SCAM..
A bunch of FRAUDS! Just repeating what others have said. HORRIBLE website and customer service. Avoid by all means.
They sent me a WRONG item. When raised the issue, was told that I can only receive a credit and not a refund (for their mistake)!!! After a few back and forth with their customer service, I had to call and get a supervisor. Was told to return the item and a month after I returned the item, I still have not received their refund yet. Upon checking their website, I noticed that my return has been expired!!!
A bunch of loosers who don't understand that this is the era of Amazon and other online retailers with decent customer service.
SCAM. Total Ripoff. Still fighting dispute 3 months later. Customer service is horrible. Buyer beware.
Ordered a cashmere sweater. They charged my card, no tracking number, no sweater. They claim it is a Borderfree. I am in Canada and Neiman Marcus, Saks an Nordstroms all use it without problems. Online chat yielded no results. No one at the Irish cl center ever flows up or calls or writes back. I called the New York "head office" was not lowed to speak to an executive. Got put into a nameless voicema, allegey customer service manager, no call back. I am having the charge taken off my Visa, writing this post and I will see if I can press Internet fraud charges. With all these negative reviews I will also try to get their Visa privileges withdrawn. I urge all of you to join me.
SCAM run by 3 young Irish people (most likely siblings or very close friends based on their dialects) - I initially ordered one time at a time which I never paid over $150 for, and was satisfied for a few months. After my purchases became consistent, both in my ordering and their delivered the requested product, I increased the price per object to around $200. Today had a product delivered to me that they hoped I would like, rather than the sold out ones I had ordered (wrong brand, wrong color, wrong style).
NO COMPENSATION OF ANY KIND for "ERRORS" was given after speaking to "Susan", "Allison" and "Neill", and they made it seem like a big grand gesture that they would arrange for UPS to pick it up immediately and comp the shipping on my next order.....That only benefits them, so they can sell them sooner!!
I will never shop there again, because i feel like they fraud me. I ordered a flatware set from wmf, which is a GERMAN company with outstanding quality products and i received a flatware set from a company "wmf vietnam"....great! The wmf vietnam product has a poor quality and they did not mark the product as such on their website.but here is the thing: i can not even return the product!! I am so dissapointed, but maybe it is also my own fault, because REAL wmf products do not sell for such a low price. Anyway, this was my first and last shopping experience with gilt.
I will never again make a purchase on gilt again. They advertise that if an existing member invites you to the website and you will get $25 deducted from you first purchase. I typed in all my credit card info for my first purchase and before submit the $25 off was applied, but after I clicked submit the OFFER WAS GONE. On the confirmation email it also showed that I was paying the full price. What is this? Deceiving consumers? False marketing ads?
New EXTREMELY STRICT Return Policy
BEWARE!!! I have spent over $5,000 with Gilt in the past year because the company has always had good products, good prices, and great customer service. NO LONGER. The company has recently changed its return policy so that there are absolutely no exceptions for returns . . . even if the item runs too small or too large, or has an incomplete or inaccurate description. No exceptions, which is an inherently bad policy for an online merchant where customers are unable to try items on beforehand.
I want to give 0 rating but I can't, one is the minimum I can give. This is the worst shopping experience I have ever had. When I purchased the $700 suit for my husband. I called them and asked for their return policy since I am buying in Canada. They said that I can get full credit back if I am not happy about it. I made the purchase only to find out it will take a month or more for it to get shipped, I called immediately the next day when I found out to see if I can pay extra for faster shipping since my hudsband's interview is one month later but no, they only do one shipping for all orders. After I received the item, my hudsband and I got surprised by the poor quality and cutting of the suit. My hudsband insisted that I should call back for credits and I called, it's ok you don't want to give me the credits since you said that the suit is over 200 and you don't do credits for over 200 dollars international items, but you don't have to be so mean. I don't understand how come both times the customer services were this rude and mean while the price is so high compared to the quality of the product. I miss myhabit, beyond the rack, their customer service are so nice and I never have any issue with the products. I wont shop at gilt ever again since their people really disgust me. Just because you have mean staff with bad attitude doesn't make you high end.
I am very disappointed with Gilt. They used to have decent prices, but now I notice that their prices are often higher than Amazon for the same item. However, the worst part is their shipping. It takes FOREVER (up to and beyond a month) to receive most merchandise from Gilt, and yet they charge you top dollar for shipping. I won't buy anything at this site again.
I have had two bad experiences with this site and I would recommend that everyone else stay away. The first was the purchase of a coupon to use for salon services. I was unable to reach anyone at the salon by phone or email. Prior to the coupon expiration (It cost $175!) I contacted Gilt. They obviously had no luck either but only would give me a Gilt credit for $175. I think I should receive a full refund and I'm disputing it with my credit card company.
The second issue came with an ordered item; they sent the wrong color even though they confirmed the color I had ordered. When I wrote to complain, they offered me a $50 discount. Ok, but I declined. However, when I returned the item they didn't credit my return to my credit card promptly. I had to write to them to complain and only then my refund was received by the credit card company.
Personally, I think they are running a scam and trying to see how much they can get away with. I wouldn't shop with them again.
I ordered something and never received it, when i called customer service they told me it was delivered. They then told me to ask my neighbors if they signed for the package and then to call them back 48 hours later. Why would I go and knock on everyone's door to see if they have my shoes? And 48 hours thats a joke, I already know that I won't get my shoes back, why can't you just credit me back? Why am I paying for shoes that I never received? This website is a complete scam and their customer service is unprofessional!!!!!
Ordered a shirt from their "Made in Italy" sale, received shirt weeks later and it was made in Romania. I contacted customer service and they made me send a picture of the label for proof that the shirt was made in Romania. I insisted on credit to my credit card instead of store credit. Now I am waiting for the return package to arrive at their store. Their return label must tell Post Office, "use Pony Express" because I handed it to the mail person September 28 and, as of today, has not arrived at Gilt.com. They had better process my credit quicker than that.
I am not the kind of person to write reviews but am hoping this helps someone who really wants to order from this site. I was very reluctant to order anything from this site because of all the horrible reviews I read about authenticity and shipping but am really glad that I did not listen and did some other research. Last week I ordered an Ergo baby carrier that was a crazy good deal. I was so hesitant that I even called the Ergo makers to make sure that they were an authorized site....but still being so reluctant I wasn't sure if I would be ordering an authentic one. I took the plunge anyway expecting the shipping to take a month like most reviews said.....but received it 5 days after ordering it!! When I opened the box I quickly went on a site that compared authentic baby Ergos to fake ones and was extremely happy when I found that mine IS authentic! Thankfully I didn't listen to all the horrible reviews and saved 55 dollars on an Ergo carrier!!
Never again will I order through this company. I am a shopping addict, and have spent too much on websites like these. I have noticed Gilt prices are more then competitors like hautelook. Not only that the shipping is ridiculous! I'm still waiting on something I ordered a month ago. I called customer service and wow so rude. Never ever again. Stick to hautelook. Gilt is horrible. Buyer beware
Good deals and excellent customer service. Kudos to Caroline who applied an additional discount to my order just now. Quite professional and very responsive!
Their prices are much higher than the recommended retail price, so you may think you are saving money on their "sale" but you most likely are not. Do your research first before buying.
I've never ordered on there yet and glad I haven't. I was looking at Hermes Birkins and Kelly bags, however there were very many key features in the photos that unmistakably screamed fake. Wow I would not risk buying that on there, or any luxury item now for that matter. They are relatively new shopping site, but they wont last long. They will be caught eventually.
Have bought several pieces of jewellery from Gilt. Some have arrived in good shape but a few had a few issues. One in particular. I live in Canada and understood that they had a no return policy for Canada but I expecteded that if they sent an item with quality issues or damage that they would accept a return. I was not returning it because I changed my mind or because I did not like the item. However they refuse to accept a return. I did send them a picture of the item and noted that it was hard to see the damage (due to the finish on the item and the quality of my camera. Their customer service is a joke. All they do is send generic type e-mails reinforcing their no return policy. Seems Gilt views it's customers as problematic and not capable of telling te truth about quality problems. If you get an e-mail from them saying that they are so sorry you did not experience a wonderfully shopping experience with Gilt, laugh, because once they have your money they don't care any more.
Gilt is hit or miss. I shop there regularly, mostly candles and housewares. Several orders have arrived quickly within 2 or 3 days, while other orders have taken beyond the two week delivery time frame to arrive. This unreliability has prevented me from using this site to buy/send gifts directly to recipients.
Customer service is useless. They make excuses for supposedly 'lost' packages that were never shipped. They answer questions by repeating what you already know about your order. Unhelpful and a little snide. I prefer honest & straightforward answers.
Some products arrive in perfect condition, while others arrive with scratches or crushed boxes, rendering them unsuitable to gift, but still fine for home use. A few times I'd received products that looked different than the photo on the site, but nothing extreme enough to prompt a return or exchange process (which, based on my exchanges with their cust. service, would not be a mess I'd wish to get into). So far no glass has arrived broken.
My wife and I have been shopping on Gilt since its very beginning. Majority of the time, we've been pleased with our purchases, however more recently I've become more and more skeptical of the product being offered. The sales they have for specific designers/brands are generally legit, however occasionally you'll get items that are not the true designer product. For example, without naming specifics, you may see a sale for a luxury brand that if you bought in a store (theirs or a dept store) the product will be made in Italy 100 times out of a 100, but what you're purchasing at the deep Gilt discount will say on Gilt that its imported and the actual label will say China. What I've recently found that's more disturbing is today were sale items by a brand called Renvy. The "original" price shows $145 and the "gilt" price shows $99 which seems like a good discount. So, I googled the brand name to find out the trademark is owned by Gilt and it isn't sold anywhere else!!!! Seems to me like false advertising, or at the very least very deceitful!!! Clearly there's no real discount because it has never been for sale at $145!
This doesnt mean I won't shop gilt again, just shows that you need to be careful and do your research!
If you're shopping clothes on the site sizes don't really mean anything.....just like dept. stores.......all different depending on mfgr. so........they now have about $200 of my monry that I can't get back and it may keep building higher until I find something of that value that fits!!!! This is ...in my opinion.....stealing from the customer......very bad p.r..........once I get down to near 0 I will never go to this site again.......there are so many good ones w/high quality products that all you loose is return shipping charges . if that. I sugguest you think seriously before purchasing from Gilt.com
Overpriced inferior products with excellent marketing and a horrible customer service! I remember the time when the site was first launched and it seemed great. Excellent customer service that balanced out the effect of getting hyped by overly marketed product that looked very far from what was pictured. Nowadays they'll give you a hard time returning even a broken item and it will be a credit note as if you would want to continue buying crap from them again... Stay away from all their ventures! I even had troubles redeeming their city vouchers and they simply try to distance themselves saying it's up to the vendor to accept the certificates! Buyer beware.
Why don't you have a zero star rating? I agree stay away. First time I ordered sunglasses and my card would not go through because it is an overseas credit card. I called customer service, no answer. I gave up so I didn't put in an order.
Second order, I waited and waited. It never came. I called the customer service and they said that the supplier never sent them the product, any product for that matter for that advertised sale. I never received an email or a phone call to inform me of this and I told them how irrresponsible. Never ordering anything from them again.
My last two orders were a disaster & I purchased some earrings that I had to question the value when they arrived broken...I spent sometime fixing them myself (questioning why the heck they are so expensive) and figured it was a one time issue with Gilt. I than ordered a one shoulder white dress and got the ugliest orange, pink and white strapped dress, with two shoulder straps...def. not what I ordered. Because it was gilts fault they "pay" for return shipping...hahah what a joke! I drop it off at the post office, just a few states away and they tell me it's going to take 14 days (THAT'S BULL$#*! GILT), if I have a return with Rue LALA or Ideeli I don't have to wait that long ;-) My return started on 05/16 AND I STILL HAVEN'T GOTTEN MY MONEY BACK! I also contacted Customer service today because I noticed they got my dress a few days ago, restocked it, and I haven't gotten my refund yet! They I have yet to get an answer or any help as to why I haven't gotten my refund yet.
Horrible customer service. Totally unprofessional! Promises free shipping for an hour after placing an order but their website crashes continuously and then they charge shipping fees again. Customer service rude and unwilling to rectify their mistakes. will not shop here again.
I've shopped on a few other flash sale websites before but this one gave me the worst experience.
-- Still very very poor quality comparing to the reduced price. Full priced items with the same price would be much better.
-- No refund, instead, only store credits. But I don't really want to shop there again with this bad experience.
-- Lots of the items don't even allow returning.
Purchased a rug. Ater supposedly purchase went through, I check my account to see about shipping and there is a note the rug is out of stock. Next day I check site again and now rug is available but for $500.00 more. Called and was told that rug was out of stock last night and in stock today...Will not honor original purchase price. No explanation except error on Gilt's part.
this site is to con People!! BEWARE
It has such a nice web page that I thought it's safe to order from there.
But this is what i got!!
$200+ for a knockoff/ 2nd hand watch!!!
It came without a watch box, and the watch face is with a lot of scratches.
Behind the leather has the word China!!!
must be some knock off from china!!
I'm super upset with it!!
They have the worst customer service in the world. I am closing my account because I have gotten screwed over three times returning things. They will only give you store credit, and even if the website is malfunctioning and says the item is returnable for a full refund when you buy it, they will refuse to give your money back because apparently if I had looked up the return policy I would have seen that I can only get store credit. On top of that, you can't return something at all if more than 30 days have passed since you purchased the item, giving absolutely no leeway for delivery- which took a full week by the way. They are just always looking for a way to screw you rather than trying to encourage you to continue shopping. Which is why I am no longer going to continue shopping. I will just use RueLaLa or Hautelook or ideeli or Fab or theRealReal or Zulily or Groupon or LivingSocial, cuz you're not special GILT!
luxury my ass ...
the jewelry I ordered showed up in 2 well-used ziplock baggies. no boxes. the stuff they have is not that great, really folks, it's run of the mill average
don't think you are getting anything special at an amazing price. don't be a schmuck!
I love the clothes and designers offered on gilt.com. And, it was made even better when they reduced the price of shipping, now offer you the option between a refund or store credit (in the past they only allowed store credit), and offer free returns. My biggest problem with the site is that most of the items I want, and particularly the sizes I want (small) get sold out within the first 10 mins of the sale starting. So, unless you have a job that allows you to sit at a computer and wait for the sale to immediately start, I rarely have the chance to get what I want. That said, I have had to return or get a refund for many items in the past, and they have excellent customer service and returns. No questions asked.
I wanted to addend my prior post:
1) You can no longer get refunded your money, you have to accept Gilt Credit. That kind of stinks. And, you still have to pay for return shipping (before if you accepted Credit you got returns for free).
2) They have MADE-UP DESIGNER BRANDS. They have created over 20 designer "labels" that are only sold at Gilt. And when they say it has a huge discount from the "retail price" - its totally made up because it is only sold at their website.
The only reason I still shop is because have now have all this store credit I need to use up first...
I have purchased 2 pairs of shoes from Gilt in the past 6 months and had no issues whatsoever. Delivery timeframes were a bit long but were clearly stated at checkout. I check their listings daily and have noticed that selection of companies/items/sizes seems to be declining. I have no opinion on their customer service department as I have not needed to contact them.
I purchased a Marco Bicego necklace. Unfortunately, it arrived damaged. I don't think it was damaged during shipping I think the gems in the necklace were damaged when they were originally cut by the manufacturer. Although Gilt's policy is no refunds on this item, I contacted them and because it was an expensive item, they asked me to e-mail them photos of the necklace (so they could see what the damage was). About one week later they advised me that they would refund me.
I returned the necklace (at their cost) and received a refund. Throughout the process the customer service department was very polite and prompt. I will definately purchase from them again.
I have numerous bad experiences with them. one time, they won't accept return before shipping and the item is not final sell, the shipping time is very long and they failed to provide tracking info. They will not do price match on items on their own site. customer service is not helpful at all, their replies appear to be polite but are actually sacastic. It's not just one or two CS acted this way, it's built in the company culture. I'm done with them and will not even look at their site.
TOTAL SCAM. Before purchasing the"Deal", I was especially thorough to make certain I knew what I was buying. They out right lied ! After requesting a refund they advised me about the fine print that redefies the ad and deletes half the promotion. Beer and dining it says. But it is only beer. What kind of con guys are they.
I had good experience with them till my last order of outdoor furniture. It has been 3 months and I still have not received it. I have been calling up every week and it has been futile. I want to cancel my order and still nothing is happening. I had to cancel events in my house as i have no patio furniture. It has been the most disappointing experience and it seems noone cares.
im done shopping at gilt. They may have been one of the first but they aren't the only.
three weeks for a return to process... YOOKS took 3 days! gilt shipping and
customer service is the worst I have ever experienced.