But I've never had any real problems with it that would make me have to go through customer service. (in 83 reviews)
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The clothing and items for babies is nothing special, even with the free intro shipping for 30 days. It's an outlet store where designers dump the ugly stuff no one wants to buy-so I'm not going to spend $56 on an infant dress that's designer (or no name brand) but unattractive, or even $36 on an outfit that's not cute at all or even good quality-I'll just go to Baby Gap, Tea Collection, or Boden and buy direct. As for baby items, there are no deals-the prices are exactly the same as you would get on Amazon-I know, I checked. Swaddle blankets, towels, bottles, etc. And why would you buy from Gilt when you can't return it, when you can buy the same thing from Amazon and return?
Purchased Balenciaga City bag from Gilt with $1469. They present the bags as final sale and no returns. But the bag doesn't have all necessary tags with it, especially the brand tag indicating it is authentic and new and the one showing the year when the bag was made. Contact the customer service. They kept telling me the description doesn't say the tags come along with the bag and they list it as nonreturnable so that I can not return it. What? A new and authentic bag doesn't have tags? It is their responsibility that they present this fact for this product before the consumer decide to buy it! Already filed the consumer complaints. If you want to reduce trouble in the future, never buy luxury products from them. You will be disappointed when you receive your purchase and can not get problems solved just because the item is listed as final sale and nonreturnable.
Tip for consumers: Don't buy luxury products from them.Ask Xiaolin about Gilt
Compared to all the other flash sites, Gilt (and MyHabit) are the best ones, I have since stopped ordering from all other sites due to the amount of crap they sell. Everything I've ordered from Gilt has been great quality as long you stick with the better known brands. I only had a problem once with a mirror that arrived broken and they promptly issued a return label free of charge and received a refund.
My experience with the Customer service Agent I worked with (Adam Kealy) was superb! He was very understanding when I ordered the wrong product and explained how I could return it and order the correct product. Overall, he was very easy to work with and he helped make my experience with Gilt a positive one.
At first I was weary as I have had some great online experiences, and some horrible ones! The first agent I dealt with did not make me feel to comfortable. However, upon speaking with several others, and the online team, and their great detail of the product and knowledge was so important for clothes being ordered, I felt quite confident. The product did not take a very long time to arrive, it was in great shape and I was extremely satisfied with the product, but more importantly is also the customer service. What a great team. This lets me def promote you on social media and in this day and age of word of mouth, treating customers well, goes a long way.
Ordered a pair of non returnable boots from Gilt. They listed 9.5 but they were European sized 39.5 which wasn't disclosed. I am a 9 and couldn't get my foot into them. My friend and 8-8.5 couldn't either. And these are non returnable?!!? Rip off!
Tip for consumers: Don"t buy footwear that's non returnable and check to see if they are really European sized and calculated to US size correctly. Someone didn't calculate the size correctly!!!!Ask Loreen about Gilt
I was a regular customer, buying often until 3 years ago. I bought a set of towels for $159.95. The entire lot must have been defective. The towels, each and every one, gathered/pulled a few inched from the trim, on the decorative stitching. I have contacted GILT for help, and they act interested, even asked for pictures last week. I then get an email saying it's out of the return time. I have towels that are much older that although thinner, are still usable. These towels can only be used to mop up spills. I can't use them in the gym, or by the pool the gathered up area is nasty and makes it uncomfortable to use.
Tip for consumers: Don't!!!!!Ask Jewel about Gilt
I am surprised by the bad reviews on GILT because I have had good experiences so far. But, then again, I only bought from them twice as well as my boyfriend ordered items on there for me and were all clothing. I can't say anything about the customer service because I never felt the need to reach them. Each order has given me the correct items in good condition as well as been delivered on the time they predicted to me on regular shipping. For some reason, I don't think I would order anything other than clothes from GILT.
Taking a nose dive. Shipped wrong item. Does not have what I ordered and paid for. Customer support email is worthless. Chat person tells me that customer support will reach out. No one called. Chat person has nerve to ask what he can do to make things right. Asked for some type of discount for the future only to come back with No. LOL why ask then.
Tip for consumers: Most often you do get what you order. If you have to resolve some issue with customer support I doubt you'll be happy. They just don't seem to care.Ask Sung about Gilt
I'll admit after I got an email notification about the amazing sale on kitchenaid stand mixers and had already purchased two of them (one for me and one for my mom for Christmas) I started researching gilt and their reviews and I got really nervous! I purchased both of them on a Saturday night after I had gotten off work late in the evening. One sale went through and the other didn't but I got an email Monday saying it was cause something was wrong with te card I'd used (sleepy me out in a wrong number, whoops!). So I corrected the mistake and it went through. By Tuesday the first one shipped by Wednesday the second one shipped, both were at my house by Friday in perfect condition and were exactly what I'd ordered. I was bracing myself all week to be the recipient of something totally different than what I'd ordered or to not receive anything at all based on previous reviews I'd read, I was really scared cause that was a lot of $ spent on two items. But I was pleasantly surprised and very relieved that I got exactly what I ordered in a very timely manner for a great price and no shipping fees! I would totally do that again!!!
Gilt 's final sale stuff didn't provide any warranty of the product, but their description did not mention about it, after you place an order, you can't cancel it, If you call the customer services, they will blabla a lot but do nothing about it. I think they are lier, the behave is cheating, I will suggest everyone for looking this review, Not buy anything on Gilt. I would like give the review for 0 start.
Tip for consumers: Do NOT buy anything on GiltAsk Simon about Gilt
This company is HORRIBLE.Bought a pair of shoes and in the site show delivered but I have not receive them.Contact them 3 times and the answer was the same.NO HELP at all.I lost my $$$ and my time chatting to them.
Tip for consumers: HORRIBLE site.Ask dona about Gilt
Ordered pants, received shorts. Returned shorts the next day with label printed from their site. Label address was in Kentucky. Tracked package. Package arrived in Kentucky then sent to Illinois which then returned it to Kentucky. Called customer service (X4) who responded "we will process your refund when merchandize arrives at warehouse". 30-days later. No refund posted. Reported to Chase Credict Card, let them handel it. My advise, do not order. Your savings on the merchandise will be used for purchasing aspirin for all the headaches that this company will cause you.
Tip for consumers: Do not order. Worse customer service possible. Even if company sent the wrong merchandise, prompt return will not get a refund to CC. Beware.Ask John about Gilt
Beware. These guys ship usps. I had an address change and the usps wanted an additional 20 dollars for delivery which I refused. I emailed them 3 times with the new address and was assured it was going to be reshipped. A month later, still no order. I emailed again only to get the following email Stephen Guinane, Sep 23 10:29:
Thank you for reaching out.
I’m happy to clarify our shipping options for you. As I look at this order the economy package is being used. Most items ship via UPS but the Economy option ships via UPS SurePost (final delivery made by USPS).
If you select Economy shipping at the checkout and later need to make an amendments to your shipping address or to request a Will Call or other form of interception, we will be unable to do this. Sadly, we only have this option for orders that ship via UPS. USPS may request additional costs if they're able to alter an address in transit.
Apologies for the trouble but next day shipping was not selected at the checkout.
To find out more about our shipping, please visit
This in their opinion constitutes as resolution..
Ordered a Shirt online. First out of stock, then they ship me Towels for some guy in Texas.
I called and emailed customer service and was told basically everyone makes mistakes.
In order to get my shirt, I had to print a label off their site and send the towels back. Once they receive the towels and check the condition...I will receive a refund on my order and then I can re-order the Shirt....WTF....it is all their fault and not only did I not get my shirt, but I am the one that had to go out of my way to ship their mistake back!
I saw some really nice looking items on their site, but with all the comments about their poor customer service and my experience, I am dome with Gilt and everyone else should be too!!!!!!!
Tip for consumers: NEVER EVER USE THIS COMPANY FOR ANYTHING!!!!!Ask bill about Gilt
I have purchased items for a long time on Gilt.Com and achieved "Premier Member" status. Prior to today, I had only a few complaints about product defects but no complaints about their willingness to take the returns. After the most recent experience I will no longer use them. I purchased a rather pricey home decor item July 24th. Since that time, the screen has always shown "Estimated delivery Jul 28, 2014 to Jul 29, 2014". Over the next 7 weeks I called four times. With the first two calls the customer service reps said there was an unexpected 3rd party vendor delay; the third call rep stated that the 3rd party vendor had a "lead time" of 40 days from order date; and the fourth call rep stated that due to a "computer glitch", an originally predicted delivery date of September 19th (57 days out) was not relayed. From my perspective, only one of these explanations can be true, and the reps seem to be saying whatever appeases the customer and gets them off the phone. Further, I see that this 3rd party vendor continues to be advertised on the website without any notice of any "lead time" to warn future customers.
terrible customer service, no refunds and very long delivery times. How is this site still in business? Stay away from it!!!
Loved this place! I got unreal prices here, and everything is such incredible quality!!!
This Dolan jacket I bought for $26 was over $200 on other sites...it's unreal! Would definitely shop again!
I have a strong hunch that most of the items that suggest they are from the designer are actually either "inspired" by the designer's style but made by someone else OR a lower standard knockoff possibly made by the designer exclusively for Gilt. If you read the fine print, it tells you to check the FAQs to understand what is meant by 'slash through pricing'. There is just something about this site that doesn't seem right. Can anyone shed any light on this thought? For instance, how is it possible to be on a waitlist for something that is 80% off unless they're simply manufacturing it again and, if so, could they really already predict that the new inventory will be 80% off?
My first purchase was a chandelier and it had missing crystals. It took about 3 weeks to get them, but love the light fixture but hated the hassle.
My second purchase was 2 outdoor lounge chaise chairs. They were finally scheduled to deliver 3 days past the time frame, but no big deal. My delivery; however, has been a NIGHTMARE! I received one box which ended up being a California King Headboard!?!?!? WTH?
So after multiple calls and emails to both HomeDirect USA (delivery idiots) and Gilt (clueless people) I still have a headboard sitting on my back deck (box is now destroyed due to numerous rain storms and I can't lift it to the garage nor do I feel like I need to) I get an email finally today that, OOOPPS, sorry we can't get your items. Basically, sorry about your luck.
And I still have this stupid headboard on my back deck that I keep asking them to pick up. This company is a joke. I'd rather pay quadruple price for an item I can actually get than this run around, BS.
ADIOS Gilt...oh and by the way, social media is a wonderful thing for upset customers. Next....making all my friends and family aware on Facebook and Twitter.
Tip for consumers: BUYER BEWARE!!!!! The prices are great, but you won't get the merchandise.Ask Angie about Gilt
MOST UNTRUSTWORTHY COMPANY EVER!!
I wish I had seen SiteJabber before buying from this company. They are very dishonest. As other posters have indicated they engage in false and misleading product description. They have refused to accept a return of the product and further even refused to provide a manager contact when I requested an escalation of my compliant. Based on this product description:
"Astor Sofa Set:
Set of two sofas
Durable powder-coated cast aluminum frame construction"
I purchased the product. What they delivered was 2 halves of one sofa which have to be connected by with a clip to create one sofa. Their rep said 'each piece is a sofa.' Apparently in Gilt math 2x .5 = 2. If I could give them ZERO stars I would. I encourage everyone to report them to the NY Attorney General's Office. When enough complaints build-up they will be investigated and hopefully shut down.
Tip for consumers: Don't shop there. The false production description will mislead you into buying over-priced products which you can find elsewhere at MUCH cheaper prices.Ask Jay about Gilt
This site is HORRIBLE!!!! I bought a deal for a car service roundtip to the airport and right before my trip they send me an email saying sorry but we are refunding your deal. No explanation why. On top of that I had to wait 5 business days for the money to return to my account. I was left with no ride to the airport and down $100 before my vacation. Will NEVER use this site again!!!
Tip for consumers: DO NOT TRUST THIS SITE!!Ask Tina about Gilt
Review of Gilt.com
HORRIBLE , horrible horrendous horrendous (x100) shopping site.
The prices on the actual goods are way marked up; e.g. I compared on other sites..the prices for some of the goods are more expensive (apparently discounted) than the RRP.
They also scam you on shipping and falsely advertise a 'flat rate' but when you don't buy above a certain amount; the shipping 'automatically' increases.
Stick to the more reputable online sites which there are plenty of.....don't waste your time and money with GILT. Doesn't get any worse than this!!
Hi, I am in Australia and purchase from Gilt. Have been pretty happy with some of the clothes I have purchased, fortunately I know my US size. The other thing I like is that it was easy to call them via telephone when I got a different colour of a Rachel Pally dress I ordered, I told them it was not a colour I would wear. I was concerned due to their 'no return policy'. however was really surprised when the girl said no problem, she could see that I was sent the wrong colour and said unfortunately there were no more in the colour I wanted. So I asked if they could arrange postage so I could return the dress, she said no don't worry, "Keep the dress anyway" and they would credit my account back with the cash I paid. AND they did! Great as this colour suits my sister-in-law, so she gets it and is very happy! Makes me one happy customer and a 'popular' sister-in-law!!
Like many other reviewers, when I contacted customer dis-service, all I got was the rep VERY SLOWLY regurgitating what was on the website. No help, no answers and NO resolution.
one of the worst businesses I have ever had to work with. They do not honor any of their vouchers and have horrible consumer relations
Terrible company who lies about the product. I was promised tickets for a Yankee game that I bought for my mother's 75th birthday. The game was rained out...The gilt.com Representative assured us that we could go to a game in the 2014 season. NOW they are denying us the tickets. I even have an email from Jon Andres( their rep) stating we could get another game in 2014. BUYER BEWARE!! They took $300 from us and we never got to go to the game. They shouldn't even get 1 star. Donna
As a "one time FAVOR" they returned the credit they applied to my account to my card for a pair of shoes that were way small. As a Favor I will not use there site again in order not to invonvenience them. Get real.
I question gilts commitment to customer service given 30 day shipment fulfillment. I feel drop shipment sales with no return policy benefits only gilt. Heck of a business plan but I canceled my membership, I get better treatment from janky ole eBay.
Beautiful merchandise with good prices BUT watch out for the shipping/handling prices and the return policy. Also, c'mon Gilt, NO OTHER WEBSITE makes you put in your credit card number before they let you test your coupon code. I refuse to put in my credit card number before I know whether or not I'm going to purchase an item, and whether or not I can use a coupon code makes all the difference.
I ended up using Live Chat to find out that my coupon code wasn't valid (rather than entering in my Visa card number, then the coupon code, which is what the Gilt website requires in order to find out whether the coupon code works). So I did not purchase the item (a $35 throw pillow with $9.95 S/H--no way!) and wasted my time to boot.
Bought a voucher from the website. Called and was told they do not provide the service any more. Contact Gilt and requested refund, who insisted to refund to the credit card I used for the purchase, which I have canceled a while ago. I was insured the refund will come. My bank told me they will not accept this refund and returned the money to gilt two days after receiving the refund. I contacted gilt numerous times after hearing from my bank but was completely ignored. No response, nothing at all.
This review is for Gilt Home.
Having ordered a couch from Gilt, I have had one of the worst experiences actually receiving a product from an ecommerce store.
The order referenced below was a month and a half late (which meant I had nowhere to sit) for that time period. Not only that, but I could not get a clear answer from Gilt on when the delivery would occur and continued to reach out. Estimates I would get were consistently wrong. At a certain point when the delivery was already a month late, I was told that apparently the item had not even shipped and that now Gilt would look into it.
Then, when I was told that the item had arrived in NYC and I would be contacted by a local delivery agent shortly, I did not hear from them for about 10 days. I called them myself many times and the call would never be picked or returned.
Then today, I received a call at 9 AM saying that the delivery people were downstairs. No warning, nothing. I was not home but since I have been waiting for the delivery for months at this point, we agreed that the delivery people would wait 20 minutes for me to get back. The delivery people were gone by the time I got there 20 minutes later and would not pick up the phone. They then came back an hour later and called me from downstairs to deliver the couch. My building generally requires me to schedule deliveries ahead of time, so I had to break the building rules to accept the delivery.
This is not the level of service I expect from Gilt and this was very disappointing.
The clothes on Gilt are very good and have a good discount on them. But if you order the clothes from Europe the prices are basically changed from dollars to euros. For example if something is priced at 100 dollars on US website on European website the same clothes would cost 100 euros. So it can be rip off if you 're not buying it with a discount.
Having placed a couple of orders and receiving good service from the different companies, I was going to order from another Gilt City retailer,, and I decided to look up
the company at BBB. They had a 'F' RATING. Not with my money. I would have thought Gilt City would back their advertisers, since they are representing them to
the public with their name. I advised Gilt City and have heard nothing.
SO BUYER BEWARE.
Gilt.com definitely has some great deals but I wouldn't recommend shopping with them unless you're willing to wait a decade for your merchandise to arrive! I ordered a dress two weeks ago and it still hasn't even SHIPPED. I can't track it or look into the status of the order. It's absurd. At this rate my summer dress will arrive in time for Christmas. I emailed customer service and they simply said that items ship directly from the seller so they have no control over the timing of anything. In my opinion that's very poor business structure. I also don't love their returns 'for credit only' policy. That's simply not customer friendly. If I want discounted designer items I'll stick with the many other discount websites that are out there with far better service and delivery.
Gilt is the worst e-commerce website i've ever experienced! The product picture onsite is very nice but it's not 100% same as actual one. And the poor return policy is the worst on the earth! I said i can pay for the postage but they still didn't accept which i don't understand at all. It's just a waste of money to purchase anything from their site!
Stay away from this site..I ordered a towel set but got the wrong item twice.Originally ordered a Hewson towel set but received a Waffle Terry, instead .Then I decided to kept the waffle terry to save me the hassle of returning it.I decided to purchase the Hewson towel set again for the second time hoping they will get it right this time ,since I let them know what happened the first time.But guess what after the second order for the Hewson set, They send the Waffle Terry for the second time again!.Wow!what a joke right?..stay away!
Gilt is the Worst!!!! I am an avid online customer. I love the discount sites. I have been a groupon customer since they began. I never had a problem with groupon and the items are pretty much as they are stated, no bad surprises mostly good ones.
Living Social same thing. very good no problems.
my friend bought me a gift certificate to blue apron for 3 meals to be delivered to my home. I went to redeem and was told I have to join a weekly subsciption or they will not honor, I never heard of this. Why would they issue a gift cert if they are not honoring. Scam. I am delfated and feel like they got us.
gilt.com is very deceiving. They marked most of the items as final sale. Watch out before you make any purchase. I bought a pair of earrings for ~$300. They were much bigger than pictured. A bag I bought for over $1000 is not the same color shown on the site. When I contacted the customer service, they simply told me that they cannot accept the items for return. What a big ripoff!!! I would never buy another item from the site.
Purchased dinner at Gordon Ramsay's restaurant in LA (@ The London). Offer was for 5 course meal and wine pairing.
After purchase was made, received email from support stating: "Thank you so much for purchasing our Gordon Ramsay at The London West Hollywood.
Unfortunately, the voucher incorrectly listed that your offer would include wine and/or wine pairings. Listed below is what your offer will now include:"
If this is the standard business practice of Gilt, offering a very specific item and than once purchase is made changing the offer, not a company that I want to do business with.
On Friday May 23rd, I was set to receive a bed I purchased on Gilt, turns out that upon delivery the distributor sent two beds and did not include the side rails. After an immediate call while the movers stood around, the Gilt representative said he would look into it and get back with me shortly. On Friday June 6th, gilt finally contacted me letting me know they could not get the side rails from Mitchell Gold and Company. On June 9th, the company refunded me but I am stuck with a bed in my house that is useless, no solution (no bed), and over 4 hours of my time speaking to customer service, etc. In return they also offered me $75 dollars… The fact that there is no solution is the reason I am writing this review. I spent the last two months passing by beds furniture shopping and if I had known how Gilt dealt with problems as they are with this one then I would not have been doing business with them.
In fact, two weeks prior I ran into another issue with Gilt where they advertised over 75 “One of a Kind Taj Pillows” and when I thought I was purchasing two of the same pillows given they showed 75+, I received two different pillows. While Gilt accepted the return, it was still a hassle and they expected one should know that “One of Kind” meant no two pillows were similar.
The overall customer service is poor as Gilt could not come through with the order I purchased and in return offer me a refund and $75. I would understand if this were a table lamp but it’s a bed!
Horrible customer service. Their online support is a joke, they take forever to respond and all they do is regurgitate what's on the site. 30 days to process my order... seriously? And they're unapologetic about it. In today's market of customer service, Gilt is woefully behind compared to it's competition. DO NOT BUY FROM GILT!
Their customer service is the WORST!! Even when they have made multiple mistakes (i.e., sending me the wrong order, losing my correct order, and then replacing my wrong order with another wrong order), the best they can do is offer free shipping. Give me a break! I will never use them again.
Beware the site is deceiving, purchased an item by misleading advertisement and now can't return it. It was thousand dollars item. How Gilt can rip-off people like that?
My complaint is that the quality of Chortex towels I have ordered has varied by order. I ordered two sets of Indulgence towels and then two more sets a month or so later. The quality of the two later sets was noticeably poorer -- threads and thinner feel to the terry cloth. This makes me think that the manufacturer may sell second to Gilt and Gilt sells them without mentioning this. And, of course, I can't send them back.
Worst customer service ever! they sent me two of the same item, double charged me, and refused to let me return the duplicate item.
Gilt has some great deals. What sucks about this website is that things go out of stock quickly, there is a NO RETURN POLICY on all things, and if you googled the product, you could find it for a cheaper price on competitive websites.
Sometimes the quality of an item is worth the money, sometimes it is not. Just be careful when making a purchase. You have to ask yourself, how badly you want it, and how many times it will be used, because I've bought a couple of pair of shoes from DV that pinch my toes, and have worn once. Their website it geared towards higher end items and the customer service sucks.
Their website is not intuitive - it is hard to notice that the shipping address which is obsolete does not change when you enter your new address. This means that even if you entered your new address once, you have to be very careful during your next order to check the shipping address. There should be a very clear message asking to change the default shipping address. My orders went to the address that I used to live at 3 years ago, and GILT refuses to refund. Disappointing
Placed an order and the delivery date came and passed without delivery. Contacted the company to find that my order has not shipped! The customer service rep did not offer an apology.Poor customer service! Looking at all of the other reviews says a lot. I will not be ordering from them again.
Gilt Group is a poorly run business with terrible customer service. After losing my package due to an IT issue, I got no refund or credit. They do not have a customer service line, so after 5 email exchanges I finally received a call from a "manager" who did absolutely nothing.