GemsNYReviews 89

Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one side. And of course was not covered under their warranty as they say they only cover the setting. Spent several hundred dollars sending it back, and had to pay to replace the diamond as I did not want to make an insurance claim so soon. It is now April and the other diamond is loose and about to fall out of setting. Luckily she noticed before it fell out. Do not waste your money with this company. Their customer service is great when you are purchasing but horrendous thereafter. Beautiful ring but horrible quality setting and no effort from this company to remedy.

Overall I am very happy with the ring that was sent. I would have given it a 5 out of 5 but I felt the image on the site of the setting was a little misleading. Don't get me wrong, it's a beautiful ring. How it was misleading is the website image they show for review makes the setting band look a little wider and more substantial than the actual setting. The ring width looks petite, which is fine because she is a small woman, but the image on the site showing the setting makes it look more impressive and robust. I haven't given it to her yet but I think any woman would love this ring.

I know sapphires are heavier than diamonds but item shown on the website on a finger was much larger than the one I received. Also even though sapphires are heavier than diamonds this item just seem very small. Worry that the Gia certificate is fake or for a diff stone.

Making a huge investment online without physically inspecting the gems is a scary proposition, but I am delighted I trusted GemsNY. Their prices blew away my local brick and mortar stores and the stone is exactly as advertised. If anything they undersold how well it was cut. And my order was made even better because I had a problem - the setting didn't quite work with my wife's wedding band. I was able to get a local setting and send back the one that didn't work for a full refund. So my wife got just what she wanted at a considerable discount -- all with great service. I'd happily use GemsNY again.

I've made two purchases now. GemsNY provides a wide selection of top quality gemstones at a very fair price. The high-tech photography, factually accurate descriptions, faithful colour representation, and copies of certifications allows the buyer to make an informed, relaxed and considered decision. I dealt with Vishal, who was efficient, communicative, knowledgeable, and very helpful. The postage all the way down here to Australia was swift and efficient. GemsNY gets my highest recommendation. If you want to purchase a gemstone, this is the place!

When I first was looking for an anniversary present for my wife I wanted to get emeralds. I did a web search and came across gemsny.com. They have a really cool site that allows you to pick the stones with pictures and data and pick the setting from a large variety of settings. I picked out the makings of a ring but decided to call as I like to talk to someone when I make a larger purchase like this.

Vishal answered the phone and was AWESOME from the start. I gave him the item number of the stone, he actually said for the same money he had a better stone... sent me the item number and I looked at it on line... while we were on the phone. He was right. I agreed and used the setting I had already chosen, paid and within a week or so the ring arrived.

OMG it was beyond my wildest dreams, gorgeous. My wife loved it. She like it better than her wedding ring. So for anniversary two I called Vishal and asked if he could come up with earrings with stones and setting to match the ring. Whalla - done and another hit.

Then this year I was pendant time. Same procedure. He did an amazing job and my wife was awestruck by this emerald pendant.

The prices are excellent, the stone quality is superb, and the settings are well constructed and beautiful. One day I will go to NY and visit GEMSNY and meet Vishal in person. He is so incredible and helpful.

Thank you Vishal and GEMSNY.

Best

Dave

I had to replace a stone out of one of my rings for my son to have an engagement ring made for his future wife. I found the perfect stone for my three stone ring to replace the center stone I had taken out. I found an absolute gorgeous sky blue sapphire which is stunning in my ring. I get lots of compliments and the appraisal I got showed also that the quality and value of this stone was in line with the Gemsy description on their website. Ernie was very helpful. Will definitely shop there again and recommend Gemsy to my son and to my husband...

I had a wonderful experience with GemsNY in obtaining a sapphire for my engagement ring. I had already found a designer for the setting, but needed to find the perfect stone. GemsNY attracted me because of its location in New York City and the ease of use of its website. I had a very specific color and shape in mind for the sapphire, and the GemsNY website allowed me to browse through all of its inventory and filter it to the stones to choose from. Once I settled on a bunch of potential stones, I made an appointment to view them in person. I worked with Ernie, who was not only very knowledgeable about gemstones but also very accommodating and personable. I actually went through two appointments and rounds of viewing stones before finally settling on the perfect stone that matched what I was looking for. Ernie was very patient throughout the process and painstakingly prepared each stone I requested for me to view and inspect in person. Being able to see and compare the stones in person was crucial to choosing the right one, and Ernie made that possible. He made me feel confident and put me at ease about my final choice. The whole process from browsing the website to scheduling the appointment, viewing the stones, and making the final purchase felt very smooth and was handled professionally. I would not hesitate to return to GemsNY again for any future jewelry purchases and would highly recommend them to my friends and family.

Called to create a custom ring with a $50k sapphire. They made no attempt to even hear what the design was, repeating that it was impossible unless I had a picture of it. Since it's not something that I have ever seen, I have no picture of it.

"You can't even google it?" No, there is nothing like what I want to design out there. "It's not that hard, you should just google it. We won't bother without a picture."

Well, gee, if it was out there, then I would just buy it instead of dealing with a self absorbed jerk.

Everything is final sale (ie good luck if they mess up) and they refused to make plastic molds to assist with the process. Hundreds of dollars he says, it'll cost more than the ring. Basic math: $50k / $200 = 250. You would have to mess up a couple hundred times and then some to cost more than the gemstone alone.

Then he hung up. $#*!.

Our experience shopping for a blue sapphire engagement ring at GemsNY was excellent. My fiancé and I are thrilled with the finished product and the service we got from Ernie. We enjoyed meeting with him personally in his Midtown office, where we got to pick out our perfect sapphire and he explained everything about the services GemsNY offered. He was very friendly and professional, and not at all pushy; we truly enjoyed working with him. We highly recommend and will be back when it's time to shop for wedding bands.