FreedomPopReviews 190

Agent name Z is the worst rep I have ever encounter worst customer service rude and extremely disrespectful. She could never fix any issue I had I had been a freedom pop customer for so many years but this rep is the worst. And the main manager is a very good example of a very bad customer service i wish I can get hold of the president to inform how bad is this customer service rep. Does to customer makes you feel unwelcome. One of the two managers name that is the worst is Emmeauer this rep and the manager is the worst ever this kind of employee makes the company very Bad!

$#*! freedompop.
$#*! them hard.

They used to be a worthwhile service, but the last couple of years have been a waste of money and time.

I had FreedomPop in 2020.
In June 2021 charged began appearing of $8/month. Beginning April 2022 they began charging $13.98/month.
Now a total of $85.98 has been charged.
Phone service has been switched to Mint months prior to these charges being incurred. Anyone would consider this notice of cancellation of service yet they claim that the "SIMs were still active and hadn't been cancelled".
I had actually called and complained in July 2021 but they continued to charge.
This is a scam.
DO NOT get involved with these scammers.

Seriously sucks, bought a new sim card on eBay for $5 and can't even activate. Their site doesn't even load up and tried to use their app and to activate and it don't do anything.

3 years after I cancelled freedom pop they started taking $4 per month out of my PayPal account. It was such a small amount that I didn't notice it. I cancelled PayPal also, I guess they can't be trusted either.

Like other reviews i cancelled my free account with freedompop many years ago and suddenly was charge $3.99 for nothing, and they won't refund it. I assume they are going out of business soon, hence the desperate cash grab. Scamming people during a pandemic is just evil

I asked them 3 years ago to cancel my plan. I guess they switched it to a free plan. Well, they got rid of the free plans 2 months ago and started charging $20/month. Guess who was never notified and got billed and is now on the phone with customer service? (or lack thereof)

I haven't used the FreedomPop service for years. I haven't received any communication with them since 2018 when I complained about the $0.01 charge they were making on a monthly basis and they refunded one month and stopped charging me. Now in June and July of 2021 they have started charging me $4.04 each month.

EDIT: After waiting on hold forever they agreed that the "email address" they had "sent" some notification to was actually a phone number and they agreed to refund me my $8.08 and remove my credit card from their system. I am satisfied with the resolution but still VERY dissatisfied that I had to deal with this on an account that had been closed for so long.

I have a confirmation email from 2019 stating that my account was cancelled at my request and that I would not be charged again. Suddenly FreedomPop takes it upon themselves to start charging me $4 per month for a cancelled account. Luckily I have the email confirming the cancellation and am filing for a chargeback with my bank. I suggest anyone else with fraudulent charges do the same. Banks charge businesses quite a bit more in fees than the $4 that this dishonest company makes per month from each victim and enough people filing will make it not profitable for them to continue the practice.

One word: thiefs.
They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/xx or to cancel account. I cancelled account and kindly asked to refund unused funds from it. How naive I was. They told me because I cancelled the account, I was not anymore in their refund policy.
Neither BBB, not writing to CS did not help to resolve a problem and get a refund..

I ordered their $10 plan online, but the order never showed up on my online account. I emailed them and they stated the sim was shipped but failed to respond concerning the account issue. After 12 days and still no sim card, I contacted PayPal and disputed the order. After a few days, Paypal reimbursed me the $10. The sim card finally came after 15 days but does not work. Still no response concerning my account issue. They are obviously a scam now.

I ordered a sim kit from them, they sent 2. I checked my bank account and saw that I had been charged for 2. I attempted to setup one of the sims, thinking the second was an error that could easily be resolved. When I went to the website to activate the first sim, I entered the information, it said the sim was activated then sent e back to activate the sim. I attempted to call their 24 hour customer service... it was closed. I attempted to create a support ticket, they sent an email thanking me and telling me the ticket was closed ther had been no action taken. I sent created another support ticket... same result. SCAM. I have 2 sims and neither can make calls or texts and no support for assistance or a refund. DO NOT USE THEM.

BEWARE! IF YOU BUY INTO THEIR SCAM, WATCH YOUR CREDIT CARD BILLING FOREVER. I purchased a "prepaid" plan at Target (1Gb data/month, unlimited talk & text) in November 2018. Upon activation, I accepted a free 30-day upgrade trial with the assurance I would be able to cancel the free upgrade and return to my plan without penalty. Before the free upgrade trial was up, I tried to cancel the upgrade, but there was no option to go back to my prepaid plan in their drop down menu (only the free plan with less service than I paid for). Since you cannot talk to a real person after signing up without paying extra, I submitted an online request to cancel the upgrade trial and return to my prepaid plan. I got this response: "By now you have assigned the plan $0.00 due every 6 months and you also have active the subscription FreedomPop Phone Premier Semi-Annual for $ 26.94 monthly, plus taxes: $ 3.21. Due to our policy once the renewal charge was applied to your account we won't be able to process the refund."

My credit card was charged for the upgraded service. I submitted multiple complaints asking for a refund. Nothing. I complained to the BBB. They didn't help. I finally called my credit card company and had them reverse the charges and block FP from trying to make those charges again. FreedomPop then INACTIVATED MY ACCOUNT because going to the credit card company "violates their terms of service". FP refused to refund my prepaid amount or fulfill their 1-year service obligation I had already paid for through Target. No phone service. Money lost. Lesson learned.

NOW OVER A YEAR LATER (1/31/20) THEY CHARGED MY CREDIT CARD $53.10!

If you have been charged FP fees on your cc and can't get charges removed by FP and you continue to get additional charges applied to your cc every month, I highly recommend you contact your cc company asap and ask to speak with a supervisor about fraudulent cc charges being applied to your account and that you need to get it resolved today. Make sure that you have all bank statements/cc statements showing that you are being charged even though you have tried to close the FP account but have been unsuccessful. They will call FP while your on the line and try to resolve the issue, however you already know it's impossible to contact them, so you have that ridding in your favor. Tell the cc supervisor that you want a total refund applied back to your account for services not agreed to and that you want the FP auto transaction fees to be killed so it doesn't happen in the future again. This should help you get your money back faster and prevent FP in taking your money without your're approval. Good luck