12 Reviews for Fragrancenet.com
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"I will never use this company again. On April 19th I ordered three Kings & Queens sugar body milks for my friends. The total shipping charge was $25.95 USD to be sent from Belgium to Greece which is expensive but still within reason.
After having sent several emails over the following 12 days asking when my order would be shipped and opening a case for non-receipt in Paypal, I finally got a reply with a tracking number. When I entered the tracking number on the site I was directed to, it turned out that the package has not actual been shipped yet (as of May 2nd).
I then had a look at my Paypal case and discovered that it said I only ordered 1 item. $25.95 USD for one 200ml body milk to be sent from Belgium to Greece is ABSOLUTELY OUTRAGEOUS, the most it should cost is about $8.00 USD and that's stretching it. The body milk was only $6.80 USD.
I have been ordering beauty products from all over the world for years and I have never encountered such bad service and practices from any company that I have dealt with. If FragranceNet.com doesn't have something in stock, they should give the customer the choice of wether or not they want to back order something and wait.
Also, they should not be overcharging customers for shipping to line their pockets. And changing someones order without informing them and then not adjusting the shipping, that is downright swindling."
This site looks very interesting. It has a very well designed layout. They have designer perfumes on discount. It seems like a great deal. Not sure if it is too good to be true.
Whilst the price I paid for some perfume for my wife was the best I could find (despite VAT and shipping costs from the USA), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container.
And then, on checking the receipt in more depth, noticed that the VAT rate was being charged at 30%!
As this should be calculated at the local (i.e. UK rate), I sent a polite email question to them to which they didn't respond. And then another...and another....
I'll leave you to make up your own mind on this.
This is now my 5th order and everytime the items come quickly and nicely.
The last time i ordered though, they sent me a knock-off. but I automatically noticed it so I called their customer service. They were quite nice to me, and DID send me the real item but it took a 6 week delivery... that was a little upsetting, but after 4 consecutive good orders thats fine. Recommended BUT DONT rely on.
This website is TERRIBLE! I placed an order for perfume and makeup three weeks ago and my package has YET to be shipped, I have made FOUR phone calls because NO information was given to me as to what was holding up my order. I was put on hold for ten-twenty minutes almost every time I called and each time I talked to a person they assured me my items would be sent via expedited shipping immediately yet when I checked the status of my package it was never shipped. Needless to say I cancelled my order after three weeks of frustration.
DO NOT PURCHASE ANYTHING FROM THIS WEBSITE!!!!! They are totally unreliable and have awful customer service, they will tell you anything you want to hear and then never follow through!
I bought for my sister some designer creams and designer fragrance that she could not find in her local department store. She was skeptical about the site as she is not one to order products online, but after checking them out on google, I placed the order and got a nice discount and free shipping. The package did take a little longer to arrive then expected, but the products were exactly as advertised. The creams my sister says are a waste of money as unfortunately they did not work for her, but it's note the fault of the company, it's just one of those things where what works for one person doesn't for another. The fragrance my sister absolutely loves. Overall I would recommend this site for fragrances that you can't find anywhere else.
I've been shopping on this site since 2006. They have so many selections of perfume decently priced with promotional 10% off (almost every time you order). I have ordered perfumes that I cannot find in any department store or perfume emporiums. I'm a perfume fanatic - so trust me this site will not disappoint you!!
I bought some cologne once from them, and when I received it in the mail, they also gave some free stuff, like a mirror and a sample of another cologne. I didn't like the cologne I had originally ordered and sent it back. However, the whole process was relatively problem-free.
Ordered a fragrance I normally get in department stores. It was less than half the price. When it arrived, the packaging was not sealed, the fagrance was absolutely terrible and smelled nothing like the real one, and the color was yellow. There is no answer at the customer service. This is a fraudulent company, I have since read other reviews of people who had a similar experience.
I really like this company! I've ordered from their website on 4 different occassions with no problems. I originally ordered from this company because they carry "hard to find" fragrances. I've never had to deal with the customer service department because I've never had any problems, so I really can't comment on that. I like that they enclose samples of different fragrances with my order, and they email discount coupons to me for future orders.
I recently ordered from this website and was quite surprised! I placed an order on 10th August 2010 from the UK and it arrived on the 19th August 2010. Not bad coming from the States or is it ? (They say orders are shipped within the UK?) Very confusing.
Beware of the P & P cost though. I only ordered one item and it says on the web site that orders under a certain amount are charged at £3.95 for the UK. I ended up paying £11.49 for international shipping, which worked out at approximately 50% of the product ordered. Also, they promised a free mirror with every order, which I didn't receive.
On the plus side, the order arrived intact, was well packaged and is the genuine article .(I know because I've bought this product in Saks in the States before). The price is good and I got a 10% discount because it was my first order.
If you are going to order from this site, make sure you are happy with the shipping cost before you confirm your order. If you have any issues, as a another reviewer has written, they will not enter into any one-on-one contact with you via email everything seems to be automated. Not great customer service.
I would use this site again because I can't find anyone in the UK that stocks Jivago 7 notes. If anyone can help me on this one, let me know.
l initially did read other reviews of this website but decided to give them a try.Since it was an International order l was surprised it arrived in 16 days which is not bad to Southern Hemisphere.
They will NOT answer any e-mails re complaints.and of the 3 items l orderded 2 did not have the cellophane on them to show they were sealed and brand new although they are the correct weight.Time will tell whether the items are fakes or not.If anyone is looking for cheaper perfume but an original not copy read reviews posted on the Net re this site as they are not crash hot but l took a chance.
Why they don`t answer any email that i send them about my order
Not even send me the tracking number and the order is still in their warehouse since 30/12/12