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FiverrReviews 1,135

1.3
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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
AE
1 review
2 helpful votes
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I have placed an order with them and they disabled my account and withheld my funds for 90 days.

I thought that it might be that i used some phrase or something that's wrong according to the fiverr policy.

Then i placed a second order using another account and again the same thing happened even though i was very careful because of my first bitter experience. I never did anything wrong.

It is the worst experience and i just quit and am thinking now about using other platforms.

Highly recommend not to trust them whenever they want will disable the account.

Highly recommend not to use your worst services.

Date of experience: January 4, 2024
Missouri
6 reviews
11 helpful votes
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This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: January 1, 2024
Colorado
3 reviews
3 helpful votes
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I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.

Date of experience: December 30, 2023
California
3 reviews
1 helpful vote
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Horrible experience with Fiverr. Not only was the quality of the work delivered poor, but the customer service representatives hide behind little-publicized policies that limit how much time you have to either request a refund or leave a review.

I actually tried giving my Fiverr seller a chance because she seemed to be trying, but she was obviously incapable of delivering what she had committed and clearly did not possess the skills she advertised.

I actually have a much bigger isssue with Fiverr as a company - sponging money from buyers and providing little in terms of customer service - than I do with the Fiverrs I've worked with.

Date of experience: December 23, 2023
Oregon
1 review
2 helpful votes
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Fiverr is forcing me to work with an unqualified seller on my project! I don't have the time to teach this seller! Fiverr dont care about their customers only their own profits! I would not recommend i would use other platforms instead! Unethical!

Date of experience: December 20, 2023
Hungary
2 reviews
1 helpful vote
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SCAM WASTE OF TIME
December 12, 2023

Most of the bad experience on fiverr will not be mentioned because Fiverr will not post them. I higher a Professional editor and he didn't follow directions not once not twice but three times. Every time he turn something in it was the same video. He never change anythig and he thought he was going to get away with it. On top of that fiverr did not let me post my review on the seller. Fiverr doesnt care about the customer at all. Yes, I got my money back but I lost my time dealing with this seller. Will I get that back?

Date of experience: December 12, 2023
Canada
1 review
1 helpful vote
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Deliverables were unsatisfactory, incomplete, unusable, and unprofessional. Do not ever use this service.

Date of experience: December 4, 2023
Minnesota
2 reviews
0 helpful votes
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Buyers who are dissatisfied with a seller can't get out of the contract unless the seller says so. It may not be working out between the seller and buyer, but the buyer may get stuck.

Date of experience: November 29, 2023
Illinois
2 reviews
10 helpful votes
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Nearly every single "illustrator" I have dealt with on this deceitful platform was a scam artists, who lies to everyone who contacts them. They pretend to be artists and illustrators but what they actually do is use photoshop to cobble together art they steal online and foist it off as original work. They are all liars! It's dangerous, fraudulent and can get you, the buyer, in serious trouble. It is astonishing and unconscionable that they 1) are allowed to do this and 2) make money form it all. It's very sad. This website should be sued and shut down, in my opinion.
Stay away. Stay very far away. You've been warned.

Date of experience: November 19, 2023
Germany
1 review
1 helpful vote
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I am a freelancer so tried to join i…
I am a freelancer so tried to join i made several drafts then they decided to accuse me of fraud and plagiarism for MY OWN WORK also claimed i was unqualified despite my history of work, my degree and that my work wasnt up to their standards despite having work listed in the same category that looks like it was made by a 4 year old. It randomly targets people for harassment and they refuse to correct their mistakes they never provided any proof of their claims i intend to pursue legal action

Date of experience: November 7, 2023
Ohio
1 review
1 helpful vote
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This site is a scam
November 6, 2023

I spent a good amount of time setting up my Fiverr account and watching videos they said my selling gig was published no issues and then a little while after i bought a logo for my profile, they decide to not approve my account. I think they do that to make money off of people buying logos for their profile since fiverr gets a cut of the money. Seems like a scam to me- written by BCDailyTarot

Date of experience: November 6, 2023
New York
1 review
0 helpful votes
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It really is hit or miss on Fiverr. Some reviews and sellers you can trust, others you cannot. I've had small jobs overseas that turned out great, and a big job from an American seller with great reviews that turned out to be a scam. Fiverr wasn't helpful at all. Wouldn't help me contact the seller, kept pushing the issue off, and finally to avoid my calling my card and disputing the charges offered to refund me 30% of what I paid to my Fiverr account. Sick of headaches I agreed. Come to find out they didn't issue it to my account balance but instead added the funds as a promotional credit which expires. Constant fighting to even get that reissued. You figure if you can't entirely trust every seller at least the company taking a percentage of each sale is there for a reason and will protect you. NOPE. You can't rely on Fiverr.

Date of experience: October 31, 2023
Nevada
1 review
1 helpful vote
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Don't read the reviews! They only keep the good ones. Stay away from fiverr at all cost!

No matter how much you try to resolve the issue you can not because fiverr is a company registered overseas! Run away!

Date of experience: October 30, 2023
Iowa
1 review
2 helpful votes
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Fatima is a scam
October 29, 2023

She did not do the illustrations with proper grammar or spelling! She disappeared and never responded to messages for several days even though you can see that she is online! When she finally responded she tried charging me $280 for edits to correct spelling and facial expressions that she should have done correct from the beginning and the work was suppose to come with unlimited edits!

Do not use her she is a scam

Date of experience: October 29, 2023
District of Columbia
1 review
1 helpful vote
Follow Classic of genre g.
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Most of those who sit offering their services on Fiverr are scammers. They think everything through in such a way that you will believe them and the stupid Fiverr staff will also believe them and will not return your paid money. Scam site. Please spread this information and do not use this platform.

Date of experience: October 29, 2023
Florida
1 review
0 helpful votes
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Thieves to sum it up...
October 28, 2023

Contracted someone to do some work for me on there site $1400 and the best customer service did for me was a $400 credit that has to be used in 90 days and best of all they let the freelancer keep conducting business on there site. I ADVISE YOU TO TRY YOUR LUCK WITH UPWORK HOPEFULLY YOU WILL HAVE BETTER LUCK.

Date of experience: October 28, 2023
Utah
2 reviews
2 helpful votes
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Hijackers
October 27, 2023

I hired Fiverr social media and experts. They essentially hacked into my business accounts including email, store, social media, etc and took over. No longer have the business that I created. I'm out the money. I'm out the time. No safety net on Fiverr. Most FIFA involve tech, buyer beware. You could lose everything and they will do nothing about it.

Date of experience: October 27, 2023
California
1 review
1 helpful vote
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Si algunos miembros no se sienten capaces de entregar los trabajos. Que no los tomen. Porque aveces el proyecto ni para tras ni para adelante. Porque ya está avanzado y no modo que uno busque a alguien para seguir con el proyecto. En otras palabras no abusen de la confianza que se les tiene. Fiver debería de cerrar las cuentas de todos aquellos que se retrasen o no cumplan los tiempos establecidos.

Date of experience: October 23, 2023
Ireland
1 review
6 helpful votes
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Set up a seller account for web design and graphic design, spent like 3 hours creating gigs and researching, even started receiving orders and messages the same day, but on the next morning - banned. Tech support refuses to elaborate on the reason, only say that the decision is final and irreversible.
The platform might be fine if you are a buyer, sure, but if you plan to sell your services - don't use it, there are more new-user-friendly platforms out there.

Date of experience: October 14, 2023
Pakistan
1 review
0 helpful votes
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Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state
Free palestine israel is terorist state

Date of experience: October 12, 2023

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


fiverr.com
Founded in 2009
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