FileLate

This company has gone completely down hill! I too have used them for over 6 years and their customer service is the absolute worse I have ever encountered! The Manager answers the phone with who is this, One has no idea if they are speaking with filelate or who. This is private potentially dangerous information if received by the wrong person one would at the very least should be greeted with Hi thank you for calling filelate. Absolute nightmare they are having problems this year but have not informed their customers and are rude when you ask about it. They have definitely lost a customer after all this

I paid $45.00 for this company to get my W2 for 2015. They were quick to take my money but that was it. No confirmation email, no order number, nothing. When I chatted with them on their website, Catriona was short and snappy. Said it was the IRS fault that they are not on the ball. Really? Was I suppose to get my order number from the IRS or a confirmation email from the IRS? NO. She then gives me my order number and says, do you want the forms or not? If not, we can cancel. So I canceled. She says I should get my monies back within 10 days, well see if they are true to their word. I mean, if they are annoyed that I question where my email and form are, why should I pay them for it? Isn't that why they are in business? Geez. Stay away from these people!

We ordered copies of our 1099s on May 14 and by May 27th still had not received them. We contacted them and left several messages via their messaging system on their website and NEVER received a response. We also utilized their toll free number where you will never get a live person. We finally got a phone response and the person claimed to have no messages from us. The person, Brittany, was rude and very callous. I asked to speak to a supervisor and she stated that no supervisor existed. When I expressed my frustration at their customer service, I was told to go elsewhere, specifically the IRS, if I was not happy. Soon thereafter, while asking a question, I was hung up on. I immediately called the number that appeared in my caller id, and, no surprise, an automated message. I left a message and to this date, no response, no updates, no 1099s. I had to contact my credit card company to get my money back...$160!

I am not sure what happened over there as I have used this company for over a decade. Recently, the links to all my previous year tax returns have been broken, returning an error message. When I reached out to customer service I was informed that I needed to pay $20 to see it and a credit card authorization form was attached to the email. This is incredibly suspicious and nowhere on the site does it explain this service.

I am not sure why the link is broken or why there is no language on the site explaining this change, and the request for credit card info was very alarming. I was also asked to provide a copy of my Driver's license to verify my identity.

Well I needed the return so I complied. Well, I did get my return, along with someone else's! I am not kidding, I got their entire tax return along with all the worksheets. Identity protection must not be as important to FileLate.com as raw, sleazy cash grabs.

DO NOT USE THIS SERVICE! I can't emphasize that enough. I wish I never had because now I have 12 years of tax returns with this organization and who knows what is going on over there.

Hope this helps someone.

This people are awful, do NOT fall for it. First, they make it sound like you CAN file your taxes online for past years, do not find out that you cannot until after you pay. That's when you find out that you actually have to print out and mail it. Second, they will tell you that your forms will be available within 24-48 business hours, good luck with that one. At the three day mark, still did not have my forms and if you try to contact any form of "customer service", e.g. using the online support tool at the their site or submitting a help ticket... you might as well wait for the grass grow. All you will get is either put an online que waiting for some "agent" who will not chat with you, or if you do get someone, you'll be told to call a number for more help. Same thing with online emailing or help ticket. Awful, unfriendly, totally off the scale company... they will charge you and you will be stuck waiting, waiting... they WILL send you an email letting you know that if you spend "X" $$$ more they will RUSH process you to the head of their limbo line. In case you didn't know, you can file late returns with Turbo Tax and other services and not have to pay a dime to do it. RUN FROM THIS SCAM of a company.

I lost my Tax documents so I tried to get them through this company, I should've read the reviews before wasting my money, First my transaction was declined twice because I hadn't notice I had my old address as the billing address, Since I just moved, I noticed it and corrected and the third one went through with no issues, yet the MONEY WAS WITHDRAWN FROM MY ACCOUNT 3 TIMES, I call them to ask why and to ask please put the money back, Person on the phone won't even let you finish your sentence "WHAT'S YOUR SOCIAL SECURITY NUMBER?" then he/she marked me as fraud and requested my photo ID over email, so I call back to cancel altogether, after I saw all the horror story reviews, even more rude than the first time... DON'T WASTE YOUR TIME AND MONEY

I needed a copy of my W-2's from a prior tax year so I decided to use filelate.com because I was having trouble on irs.gov. They promised to provide me with those documents within 10 days for $39.95. This was early September 2016. I called a few times to inquire as to the status. I talked to the same person each time but him/her wouldn't give me their name. I honestly couldn't tell the gender of the person I was speaking with and they refused to give me their name but the emails came from a Clark and a Vanessa. The only advise they offered was, I could cancel my order. I then forgot about my order and the next correspondence came November 24th, Thanksgiving Day; nearly 3 months later! The email said they couldn't process my order because the IRS couldn't recognize my signature and I would need to resign. I called again and got the same person who offered no apologies, talked over me, gave no explanation as to why it had taken so long and only offered one remedy - I could cancel my order. Please save your money and NEVER place your order with filelate.com to begin with. RUDE and NO RESULTS!