Federal Communications Commission

Good luck, you will need it. Nothing is well placed. Calling is hours of wait time for bad help. The navigation of the website is almost unbearable. Simple tasks like license renewal take forever to try and complete. Every time any of my vessels licenses are about to expire I cringe knowing I have to use this horrible website.

After excruciating five months requesting the all paid internet connection with no success, then, once I've acknowledged FCC all immediately has changed. After contacting FCC the internet company manager called us, a date to repair was immediately settled, technicians and contractors came on time and all repairs are done quickly. Why they don't do it in five months if they are able to do it in a week or so?
How important is FCC to consumers today. All Companies need an institution who supervise and mediates between them and their consumers.
More important is that consumers need to know about FCC, they may are not aware how serious and efficient institution FCC is.
How many more consumers are struggling with communication companies countrywide!
I wish FCC become well know and receive all the support to continue this service for years to come.
I cannot thank FCC enough.

I had trouble with a phone company loosing 2 numbers I ported in to them the error was because of a new rep according to a supervisor. They told me there was no way I could get them back & they were sorry for their error. I had the #s for 25 years. I wanted to keep them for myself & my husband. After a month of calling them & many delays I went to the FCC & filed a complaint. The FCC got the company to get my #s back & I ported them out to a better wireless service. They really are a blessing to us. We felt lost without the numbers we had for so long Thank you Federal Communications Commission for getting this resolved You Rock!

The FCC is a proactive agency handling communication complaints. Many relate to problems with cable providers or volumes of nuisance phone calls. The recent redesign of the site needs another redesign. They either don't offer enough options or ask for far too much detail. Another serious problem is they're sloppy with evaluating responses received from large telecommunication companies which results in complaint responses being evasive and incomplete. Rebuttals are a waste of time for the same reason.

The problem is a combination of politics, a staggering amount of complaints and not enough manpower to handle things. Try getting them to coordinate a complaint with a state Public Utility Commission, which would provide more accountability and better ammo, it's a No Go.

As an example, file a Phone complaint. Your options are limited. There should be an "other" category under "Phone Issues" as many involve nuisance calls such as no one answering on pick up. That causes you to have to bend the facts to get the complaint started. That becomes a nightmare because you're required to fill out an answer to every question they ask, some of which should be made optional.

So how do you make the FCC do it's job better? 1. contact them and provide feedback. 2. They're too cozy under the sheets with the Oligopoly Telco Behemoth monsters. 3. Most importantly, the Telco's are in the best position to counter robocalls and that kind of ilk through adoption of far more sophisticated technology which is their bailiwick. Companies should be required to provide company name caller ID with the ability to call back or face serious fines ($10,000). Too many companies are leasing local numbers and calling from other parts of the country where if you engage them for their services, you'll find it difficult to recover damages when they rip you off. AND, customers should be able to opt out of all Political Fundraising and similar types of calls. Phony caller IDs (phishing) is a menace and contributes to Identity Theft.

A damn shame a supervisor from the FCC told me i have to pay them $540.00 if i want them to stop entouch wireless from holding my number hostage.

I have a ongoing billing issue with AT&T for the past 6 months and the FCC did a great job and got AT&T to start moving on resolving problems.