Fandango reviews

I bought 2 gift cards and NEITHER ONE worked! I called customer service because the cards were paid in full and should be able to be redeemed, but I swear they must have 3 customer service reps for the whole company. Waited an incredible amount of time to speak to a real human, and so far nothing. I just feel robbed. Money wasted.

Received a $50, Fandango gift card. But it is worthless. Contacted the person that gave it to me. They say it is good. They are definitely not the kind of people to give bunk gifts. I have tried to phone Fandago but was on "hold for over 1 HOUR!" Then I gave up. The Fandango web site has a, "CONTACT US" feature. When I tried to use it it actually said I would have to wait 57 minutes before asking my question! This is the worst company I have ever dealt with. Once they get your money they don't want to honor their end of the bargain. SAVE YOURSELF THE MONEY, DONT BUY OR GIVE FANDANGO GIFT CARDS.

I bought 2 ticket through fandango and wasn't able to make d show because of bad weather. Called customer service and was on d phone for 1hr 37mins without getting someone to speak to. I even sent an email, which the website mentioned a 24hr reply service. It's now 72hrs and still no reply. I have been calling the customer service # for 3 days now on an average of 1hr on d phone and still no one to speak to. I will NEVER purchase a ticket through them again. Ref#:10724377298581

Their website is great for if you want to buy tickets and there is no inclement weather or anything where you live. I had a great experience until there was a huge snowstorm making me unable to get to the theater I purchased tickets to. I called and tried to go on the live chat since Friday 2/13/15 and I waited and waited. On that Friday, I waited from being number 120 something online to being number 1 and they kicked me out of the chat. I called simultaneously while doing this and all the reps were busy. I called today (the day I was supposed to see it) and I waited AN HOUR AND TWENTY MINUTES on the phone until someone picked up. The sad part is while I was on the phone I had been waiting online for LONGER and I got my question answered twice and they both said the same thing. They said that in 3-5 days my request will be processed and I should hear back about getting a refund. I don't understand why they didn't just give it to me then but I'll make sure to write another review of how crappy their process is when it comes to refunding and how incredibly horrible the customer support wait is.

I have a Fandango gift card. When I tried to use the card to pay for a a movie today, it told me the combination of Card# and Claim code isn't valid--I tried multiple variations of claim code and card# entries to no avail. None of the examples of gift cards on the website matched mine. When I checked the card on the website, it told me I have $25. Then when I tried to contact customer service number, it told me to call back later and hung up on me. When I tried to chat, I was told the wait time was 39 minutes...really!?! Since this is my first time using Fandango, the impression was not good and nothing that would make me want to use the website again.

DO NOT PURCHASE GIFT CARDS FOR YOUR FRIENDS AND FAMILY IT WILL DISAPPOINT THEM.

Been on hold for 20 minutes so far with customer "bend over" service. The website says gift card invalid at checkout. So I rack my brain thinking of if i used it.... I didnt. I checked the balance on the website and it still has its original face value balance. Can't use it according to other reviews so that is it.

Tried using a gift card from Christmas and getting error message. Tried calling and now on hold for almost 30 minutes...still haven't gotten through. This is ridiculous. Terrible company to deal with- will never purchase from again. POOR customer service and website.

Was trying to exchange tickets for earlier movie on same day. Waited on the phone for over an hour, and on-line for over 90 minutes without response. Fortunately, theater manager helped us make a trade. Will not use their service again.

I got gift cards for Christmas... finally decided to use them today, got some error like bad code or expired then i check the balance using their site and the balance is the value on the front of the card. called customer service, been on hold for 1 hr exactly. I'm going to hang up and ask my brother to never waste his money on these gift cards . I'm going to grind these up and never look back. i might even look into shorting this company if its publically traded.

I haven't even been able to get a hold of any customer support. I called last night and waited over 30 minutes before I gave up. Today I tried the live chat and was almost the 400th person in line, with an average wait time of over 30 minutes. What is up with this company? I will never use their site again. I only used it because I got a gift card and even with that I am reluctant. It's like they don't want to deal with anyone but will take your money,

Very disappointed. Service fee, hassle of requiring on line purchase only, will never go this route again. Only AMC from now on

We ordered tickets through Fandango but when we got to the theater they would not honor them. I have made several attempts to get a refund but cannot get a person, the chat line is a 22 minute wait, and entering the question on the website multiple times over the past week has not resolved the issue.

My father passed away and I wanted to take my mother out for a movie. After buying tickets through Fandango, I realized that the theater requires you to reserve your seat ahead of time. The few seats available were spread all throughout the theater. Fandango refused to change me to a later showtime, a different theater, or refund my money, even though I contacted them several hours before the showtime. Terrible, rude customer service, and a HORRIBLE exchange/return policy. Will NEVER give waste another penny of my money on them.

Ugh. Made a big mistake. With Fandango - you pay more and still have to wait in line. Never again. I regret giving gift cards to others - I hope they worked

SCAMDANGO!!!! Do not do business with this company. An error during booking and they will not make it right, stay away, stay far away!!!

Paid for a babysitter, bought movie tickets, then when we got there they said the movie was sold out. They refunded our tickets but said it would take a week to get our money back.

Got a $25 gift card from a friend, went to try to use it and no theatres in a 50 mile radius from me use Fandango! After multiple emails with customer service their solution was for me to go to my local theatres and complain that they dont use Fandango. Maybe if they had better business practices, like not selling gift cards in an area you cant redeem them, more theatres would go with them. What a scam!

fundango is a scam I keep getting the same internal error message when trying to buy tickets on line. it seems they want c/c and billing info to redeem your gift card value, Better off selling it to cash for cards and take 92% cash value.

Bought 2 gift cards, gift card applied fine but I kept getting an error when trying to complete purchase: “We are sorry, but an internal error has occurred”. Wasted 2 hours with customer support but they can't assist with purchasing, just giving advice. I've tried 2 different PCs and an app, same error. Will never use again.

____Money Down the Toilet, Heart Broken___

I am poor. I can't afford to go to a movie. My mother was kind enough to purchase $50 in fandango gift cards so I could take her grandchild to a movie if he did well in school. He worked hard in school because of the promise to a movie. His heart (and mine) was broken when the fandango site WOULD NOT PROCESS THE CARD. I'm a hacker so I tried every trick in the book. Child's heart broken. Mom's money completely thrown away. Fandango employees, there's a class action lawsuit coming and a special place in hell for you.

I've used Fandango successfully for several years, fees & all, as part of gift cards. I received a g/c for $25.00 and the value is listed when I check it online, however, I continue to receive error messages when attempting to buy a ticket. I tried the 800 number (don't waste your time) and then emailed cust. serv. Finally received a form email which gave me instructions on how to buy a ticket online. Grrr! I will probably ask friends & family to use a different movie g/c from now on... boo.

SCAMdango is right! I hate this service is sucks. Unfortunately our movie theater close by uses this service and you have to buy tickets reserve in advance ect. Since school is out from too cold wetter I got tickets for the afternoon show. Now it has turned to whiteout conditions outside when it hasn't snowed for 3 days it's below zero out so how's it snowing. I better show up for the movie now or I loose out money because you have to reserve but and pay for movie tickets ahead. Crap and "convenience fee" wth? It's not convenient ie t to plan ahead and pay for a movie so far ahead. Fandango is awful awful awful.

bought a dinner and movie gift pack for relatives. It said on package could be used for Loews or AMC....it neglected to mention to had to buy tickets online in advance (and from reading the reviews of others here, with a service charge) According to customer service rep Tiffany W. it explains this inside the package, unfortunately, I did not tear open the package in the store to read the "fine print". I feel duped, and would not use them again....in fact I will work to avoid fandango and would tell others to do the same

I received a 25.00 gift card. I was charged a 2.00 fee. After purchasing 2 tickets there was 3.80 left on my card, which I cannot use because you can't buy anything else. Also a big hassle! Wish there was an option for zero stars!

the sucketh is large at Scamdango... Unless you are looking for movie times, stay away. DO NOT buy gift cards from or to use ON Fandango. I went to use a $25 gift card I had received from my sister, and after using two different browsers I continued to where the sale was finalized only to receive "Internal Site Error" messages. As an added "bonus" there was a $1.35 "convenience fee" on each ticket, which amounts to a %19 charge per ticket. That means 19% of the card I will never get to use. I tried "Live Chat" for assistance. When I got on I was 31st in the queue (sounds like lots of problems at Fandango) and a 19-20 minute wait time. After 35 minutes I got hold of someone (not entirely sure it was a real person to start with) but by then it was... time to go to the movie, where I got to lay out $25 REAL dollars for tickets although I had a gift card... never again.

I wish I could give negative stars!! I purchased a $100 gift card for Xmas, it was used one time. $35 was used after all of the lovely service fees for one movie. Now it can't be used again?!? An error message comes up when trying to buy tickets!! Do NOT bother wasting your money on this garbage!! Horrible company, horrible customer service. 2 hours on hold and still no help. Several emails and still no help. Fandango sucks. That is all.

Fandango is the worst kond of scam! DO NOT purchase the gift certificates without verifying local theaters!! NONE of the theaters within a 50 miles radius of me sells tickets through fandango. It is a waste of hard earned money!!! How this company is still in business is beyond me as they are making money off of a product they can't deliver!!!
DONT USE FANDANGO you will get screwed!

You cannot use this a Fandango gift card at the theatre. You must order tickets online first and hope you don't have something come up so you can't go since you have to know what show and what time you will be attending. You will be charged and additional $2 fee for every ticket to process. I received a $25 gift card which should have let me go to the matinee with a friend twice but due to extra fee and no matinee price available on Fandango I can go once with not even enough left for a child ticket. this is a rip-off. Do not get this gift card! they should be put out of business for making it seem they are helping you have a better movie experience.

BUYER BEWARE -- In addition to the cost of the movie ticket there is a "convenience fee" PER TICKET!!!!
I bought several gift cards for xmas presents and one for myself. Had I known there was an additional “convenience fee” above and beyond the cost of the ticket I would NEVER have purchased ANY of these cards. What a RIP-OFF! Also, you still have to wait in line at the box office with your confirmation number to get your tickets! I am so angry about this I will tell everyone one I know NOT to purchase these scam cards!

Horrible. Just horrible. Tried to make a purchase tonight with gift cards to the movies. Convenience fees added, of course. There was an error. My mobile app wouldn't let me back in. Decided to go home. Got an email confirmation it went through. Called to get a refund, since I didn't use it. They are making me REpurchase tickets at my own cost and then will put the money back on my gift card so I get to deal with them again? Yeah, no thanks. Won't be recommending this company.

What an inconvience! Fandango charges you a "CONVIENCE FEE." This fee is not disclose. I had purchased several of these gift cards thinking that these would be great gifts. I had no idea all of the headache, fees, POOR customer service that accompanied these cards. God forbid if you leave off a number in your confirmation & try to pick up your tickets. Fandango does not want to refund; well try to even to do an exchange.........
I have "never" witnessed anything like this in my life.
I was thinking when I purchased this gift card for my son's birthday; it would be a great gift. I have discovered children like various gift cards because it gives them freedom like adults. So much for this idea.
I do not have any kind words for Fandango right now.
My advice pay & purchase gift cards at the box office. Carmike had a better deal during the holiday anyway. Minus the "inconvenience fees:-)

Hard to believe that in 2014 scams like this can exist in plain site. So you buy a gift card thinking it is actually useable, when you find it doesn't work with any theaters good luck getting a refund or any service whatsoever. "Convenience fee" is a joke and clearly they also charge the theaters, which is why none of the good theaters work with them! So ridiculous that a business like this exists today. Oh - and how much time does this really save? You end up spending more money, and more time, since you have to print out some stupid code and then hope that the kid at the theater knows what to do with it. Just go buy a ticket at the theater! It's quicker, cheaper, and hopefully these idiots go out of business.

Get info from the site but DO NOT buy your tickets from them. They charge a service fee but there is no benefit from this service. You still have to wait in same line with everyone else buying tickets. You can't download your ticket and bring it with you like other entertainment sites. There is no convenience for the fee they charge, just giving away your money. I won't be using them again to but tickets.

Fandango has been besieged with a "fee for no service" principle of doing business.
My wife purchased two tickets for the Indian blockbuster movie "PK" and was charged a convenience fee of a couple of dollars per ticket. But when we got to Regal in Westboro Mass, there was no one at the multiplex to speed check in and we ended up waiting in line at a alternate ticket counter that was a part of the refreshments area! Obviously, Fandango has a small print somewhere stating that it's not up to them to manage customer service at the theatres, and as usual is the case, if the event isn't American, then the quality of the service drops because it's expected off people to put up with compromises.
!

Tried to order gift cards, but couldn't find any information all the way through the process as to what their service fee would be. Decided not to continue the purchase. From what I could gather from the fine print, their fee (how ever much it might be) would be deducted from the value of the gift card. No Thanks!

We got a Christmas gift card from my sister in law. The 23 % convenience fee is not disclosed. Disingenuous at best. Told my sister in law to not use it again.

0 Stars would be more accurate here. I'm so frustrated that I purchased tickets to our movie tonight and was charged a hidden "convenience fee" of $4.00 that wasn't disclosed before I sent payment.

2ndly, this company has no phone numbers to call customer support. Only way to reach them is to engage in a "live chat." This way , they don't have to deal with angry customers.

I explained my dissatisfaction to "Jermaine" who basically told me that they have a no-refund policy and that nothing can be done.

This company is an unnecessary function of purchasing movie tickets. They exist only to charge you a fee for what would not be charged at the theater.

beware!

Fandango manipulates movie reviews by keeping good reviews on top of the list; for weeks if you write a bad review it does get dropped quickly to the bottom of the list. Notice, lately all movies have been getting four or five stars, really?
Fandango, this is false advertising and unethical.

#1. This should be you're very last choice to purchase tickets from. For a company with such a well known name, it is amazing how bad of a company it is, as you can read from the reviews.
#2. Double check your order, if you make a mistake of any kind, good luck on getting a refund.
A. I used this service for the first time a week ago. I entered a name of a town I was visiting. What I ended up purchasing was 6 tickets in a town with the same name in a different state. I called fandango BEFORE the movie started, I could not get through. I sent a e-mail immediately afterword. And for the last week I have been receiving emails from there cust service telling me they do not have enough information.
B. I got through today, after a very long wait on hold. They told me I was SOL, not there problem and to contact the theater in the state that was purchased. I am now out $70.

Horrible company.

Today 11/30/2014 around 3:40 pm I wanted to cancel my tickets for movie I wanted to take my 7 year old to go see around 6:15. I spoke to a wonderful women name Daniela over the phone and told her I wanted to cancel it she was super nice and understanding so she said she could cancel the tickets. But at the moment my parents interrupted and said they will pay the tickets since my 7 year old is treated like a princess and apparently they think I was the bad guy for correcting my 7 year old. So I told Daniela sorry for the yelling in the background and told her that I wasn't canceling. She understood my situation, and her Customer service was outstanding, so if anyone wants to have a great customer satisfication ask for Daniela in Fandango. Thank you and god bless you Daniela.

IF I COULD GIVE THIS 0 STARS I WOULD!! Fandango has the worst customer service! I order tickets and never got the confirmation email. They only have you enter your email once, so I wondered if maybe I missed a letter. Why would they only have you input your email once?! I then wanted to exchange for a later time so I called their service number. They have an option on the electronic prompt to choose someone to speak to regarding refunds. When I finally spoke with someone they told me that Fandango and Regal have a strict no refund policy! I asked why there was an option in the first place if they cant do it?! He then told me that they can't exchange either and that my best option is to buy the tickes for the time I want, call them back with the new order number and ask to refund the old ones where they will send to their investigations department that will contact me in 3-5 business days letting me know if they can refund me or not. THEY WANTED ME TO BUY TWO SETS OF TICKETS TO BE CONTACTED TO SEE IF THEY CAN REFUND ME! I asked to speak to a supervisor and he stated there was no one available. I asked to be placed on hold until one became available, he said "its not good customer service to have me wait on hold" Well its not good customerservice to tell me to buy my tickes a second time to only tell me that they may or may not reimburse me. I told him I wanted to be contacted by a supervisor as soon as one became available by phone and he told me their phones don't dial out! I work at a call center and I know that this is not the case. He then promised me that I will get an emial from a supervisor that night. This was on Wednesday, I didnt get an email until Saturday. WORST CUSTOMER SERVICE EVER. I then called Regal and they told me I could exchange them at the theater.

God awful service, dysfunctional website, and a rip-off. I'd rather get a gift card for a walk on hot coals!

I accidentally bought tickets to the wrong movie theater and Customer service gave me a refund right away even though it says they are not required to give you one! customer service was great.

Fandango lies by telling people using their gift card is an easy and convenience process. Yet, it is a horrible process trying to get movie tickets. I HATE scamDANGO. I hope the company closes.

Doesn't get any worse than this. Stay away !!!

That sys it all

This site is designed to double charge credit cards and if you call to speak with a manager (for example Tony emp ID 136 in Denver Colorado he will advise you it is their policy to make you wait for 25 minutes to speak with him so he can advise you he is not allowed to fix Fandangos errors. AVOID USING THIS SITE AT ALL COSTS. I wish there was a lower rating. I feel bad bringing this up but its really obvious when someone begins to stutter nd stamer when they are a part of unethical business practices. Thanks Tony !!!

BEWARE OF ILLEGITIMATE CHARGES!! was just charged a $4 "convenience fee" for buying two tickets!! WHAT A RIP OFF!! I saw nothing about any extra charges when purchasing the tickets...I only noticed it when I saw my email from them! AND YOU CAN'T GET A REFUND!! So I will stand in line for two minutes from now on and I will tell all my friends to NEVER USE FANDANGO!!

This website is awful. After starting your order, it gives you 5 mins to complete. seems like plenty, but everytime you hit "continue" you get a "processing" message for at least 2 minutes, so it's impossible to finish within the 5 minutes. unbelievably frustrating!

Here is the deal, I messed up on the time when I purchased my tickets. When the confirmation message showed up on my phone I caught it right away. I then called up Edwards in Irving to see if they could help since it was there theater I was going to, "absolutely they said" just come down and we will take care of it for you when you get here, I thought, simple enough.
Well I went one step further and went online with Fandredo to see if they could just change the time of the movie, after 12 minutes in cue online it was a script reply company policy terminology 300 word essay the girl sent me, then she said just order more tickets then ask for a refund afterwards. Well after reading the comments below I am glad I did not go that route, thanks everyone!

Just purchased a ticket online for my husband who is a senior. Not obvious they charge a fee for online tickets until after the fact which brought my husband's ticket almost full price. Immediately got on a live chat to explain and ask for a refund. Nope, nada. NEVER dealt with a company that refused a refund within moments of purchase. Live and learn. You got me once, but never again.