FandangoReviews 352

Garbage company! Had to last minute cancel my movie and concession tickets. Movie tickets...no problem, immediate credit via e-mail. Concession is a bunch of tricks, no easy way to get credit. 1st I send a help message 14 minutes before the movie started, 11:16 for a 11:30 movie. Then I jump on a chat which is finally answered minutes later, give all the details, host says to hold on, they will confirm details and never answered back. Finally get an email back 1.5 hours later at 12:52 that I need to call them to resolve. I call and they tell me they can't refund after the movie has started. I explain, no problem I reached out before the movie started via email and chat. 2 days of calls and escalations for them to deny, lie about e-mail times (telling me they sent an e-mail telling me to call before the movie started), say if I don't have a screen shot of the chat then they can't help. Claim no log of the chat on their end...give me a break. Unreal...all over $31 of credit I wanted for 2 medium sodas and 2 packs M&M's. What a scam, lesson learned, never again. Skip the middle man, total unnecessary service getting rich off scamming regular people simply trying to take their kids to overpriced movies! Horrible customer service and not a care in the world, almost like they enjoyed it!

OneBlood gave out free movie tickets via Fandango. Redeemed on a Friday for a movie on Saturday. Clearly chose the right date but tickets were sent for Friday, seems after you select the date in first screen, then choose theater, it RESETS THE DATE with no indication to the user until the end. Of course I didn't notice the date being wrong pages later in checkout as I assumed it kept my selection. So then I get an email later Friday asking how the movie WAS, (during the showtime, not after). That is when I realized the issue, tried calling but as others noted they customer (Non)service refused to help. Luckily OneBlood supplied 4 tickets so I had 2 more. This time I was uber careful in redeeming and saw it reset the date on me without permission. Such a scam to have your site purposefully alter tickets back to current date after user selects a different one. I then Re-set the date again and it finally worked. Moral: don't user Fandango for anything ever again, go direct to AMC and choose a different day to give blood when they are not partnering with this scam site.

I purchased tickets, had an unexpected conflict, I tried to call to change/refund my tickets, the phone line hung up on me twice so I had to wait until after the show time to attempt to resolve my issue. They refuse to refund or exchange my tickets. I'm stuck with the $78 charge.

This middle man site is useless every seat I choose it says another guest has already selected. Yet it didn't show it was reserved and when I called the theater they said it was empty. Jeep in mind I'm purchasing 3 days out

We tried to purchase movie tickets with three different Fandango gift cards. None of the card ID numbers were recognized, so they denied the purchase. I complained to the point-of-purchase retailer who apologized, reimbursed the value of the card, and told me that they receive more complaints on Fandango cards than any others.

On 9/18/23 I wanted to use my 5.00 reward that would be expiring today. Because the website is not in the least friendly and horrible to navigate I had to call Fandango. It took to going and I would not be able to make my movie time because of the distance between to movie theater and my home. I asked for them to extend mu credit for an extra day and they refused. Absolutely absurd! If I can not count on Fandango for customer service they why use them? Suzan O Rothschild Wisconsin Marcus Theather

Really disgraceful company this is. I bought tickets to a movie, then I get there and other people are in my seats. They have the same seats as me. It was sold twice. Then they wouldn't give me a refund. Don't EVER buy anything from fandango, from what I can tell it's a scam

I purchased 3 tickets to Oppenheimer through Fandango and then remembered I had a doctor's appointment at that time. I went to the theater and got a refund instantly for their portion of the tickets. I was still out the Fandango "convenience fee" so I called their 800 number to get a refund. No dice. So then I called my credit card company and obtained an instant refund on the disputed convenience fee. I will never use Fandango again.

Worst customer service ever! Zero stars for this company.

I recently purchased 4 tickets to a movie through Fandango. After getting to the theater and realizing the tickets had been purchased for the wrong theater (my honest mistake), Fandango would not grant a refund because the error was called in 10 minutes after showtime started.

$50+ dollar later, I had to look at my 6 and 8 year old and tell them we weren't seeing the movie.

When I called Fandango 2x, they kept quoting the "policy" that they won't give refund after showtime.

Again, it was an honest mistake and they should try to help their customer. Super super dissatisfied with their service and feel ripped off. Poor business practice.

Shame on Fandango!

Yesterday, I tried to cancel tickets for a 3:00 p.m. movie. At about 2:15, I went through the confirmation link, which, since I had used a $5 Fandango credit, was the only way to contact someone. However, everytime I tried to chat, it said there was no agent available! I looked and looked for a phone number, but couldn't find one. And, I was sort of panicking since no agent was available to chat. I did send an email, which they replied to today, but they're telling me they won't provide a refund, since I requested it AFTER the movie time. I finally found a phone number today, which wasn't easy, and he kept saying how sorry he was, but wouldn't budge on the refund. So, I'm out the $5 Fandango credit plus $20.54. WHAT A RIP!

Okay so first off, everyone complaining about not get a refund for shows they missed is one thing but that is NOT my story:

I PAID FOR TWO TICKETS...MADE IT TO MY SHOW ON TIME...I GOT NOTHING

I GOT AN EMAIL FROM PAYPAL WITH "FANDANGO" LISTED AS THE MERCHANT AND AN OUT OF SERVICE NUMBER THAT DIRECTED ME TO INSTEAD CALL 1-800-FANDANGO WHICH (YOU GUESSED IT) WAS ALSO OUT OF SERVICE

THERE IS NO CONTACT NUMBER AT FANDAGO.COM OR ON THEIR FLIXSTER APP

THIS $#*! IS A SCAM - 100% RUINED MY DATE AND NIGHT

HERE'S THE "USER" INFO FOR OTHERS TO AVOID

Merchant:
Fandango
http://fandango.custhelp.com
*******191

Do not buy tickets via Fandango! Waited for over 20 mins only to get someone who didn't speak English well and was clueless. I asked for a supervisor and they just just stopped the chat and left. Buy direct from the theater.

You can't even store gift card balances on your account. You have to keep them for the next time. This is on purpose so you will forget and or lose them.

I had a question about my tickets so I contacted customer service on the website. I waited for over 20 minutes waiting for the guy to respond to my question, in the chat it said he was typing. After 22 minutes I sent the customer service guy a message stating never mind, I'll just call customer service in the morning but when I hit send the message disappeared. So I sent another just saying "tester" and that also disappeared. This made me have to close the chat. I wasn't asked how I wanted to rate the service so I don't know if it glitched or if I was being ignored.

Purchased tix Via their app to the wrong theater, my mistake yes, however I quickly noticed the error and clicked the refund/exchange link. It wouldn't allow me to refund or exchange due to it being too close to the movie start time. We bought tix to the right theater for an hour later as that showing had sold out during this whole fiasco. I chatted with a rep and later had to also email for a follow up and was told I wouldn't be given a refund for the same reason the link listed-it was beyond the limit-so anyone who purchases within 30 minutes of the movie is stuck with it-no refunds, no exchanges. Don't sell them that close to the showing if that's the case.

Their ticket confirmation number that they sent to my email didn't work. Then they refused to refund the ticket because the movie had already started. Don't use fandango.

This was terrible customer service! The email group got back in time however said no refund or exchange could happen after movie time has passed even though I placed the order to cancel before movie time with email time stamped. Movie needed to be cancelled due to something out of my control (friend cancelled date). DO NOT BUY TICKETS ON THIS FORUM. YOU WILL NOT GET YOUR MONEY BACK.

FANDANGO DOUBLE BOOKED MY TICKETS TO SEE CREED 3. THEY SAID BECAUSE IT WAS 20MIN AFTER THE SHOW TIME I COULD NOT GET A REFUND. I SPENT 20MIN ARGUING WITH A COUPLE WHO HAD MY SEATS THEN COMPLAINING TO THE MANAGER AND LOST MY $30 AND DID NOT SEE THE MOVIE

These agents are absolutely dumb! I can't believe they have a job. They don't listen and are not helpful at all. I will not be using Fandango again!