FandangoReviews 1,233

They used to waive their convenience fee, but now they're charging it no matter which payment method you use so it's a bull$#*! fee. There's no convenience they're providing for that fee. Call It a shake down or up charge, but whatever it is I'm never using this app again.

So their rewards decide to participate with Core Hydration for a contest, giving away $10 cards. I won and received my winning code on 2/27.3/2 I try to redeem (3 days later), and it tells me limit exceeded. I emailed them about the situation and they tell me the same thing. I replied back saying I haven't used one, maybe hacked code from the data base or something. They forward to their support and I receive the same crap over again. HEY FANDANGO, Keep your garbage! I don't appreciate your mistakes and putting the blame on me, I'll make sure I spread this review all over.

Garbage company! Had to last minute cancel my movie and concession tickets. Movie tickets...no problem, immediate credit via e-mail. Concession is a bunch of tricks, no easy way to get credit. 1st I send a help message 14 minutes before the movie started, 11:16 for a 11:30 movie. Then I jump on a chat which is finally answered minutes later, give all the details, host says to hold on, they will confirm details and never answered back. Finally get an email back 1.5 hours later at 12:52 that I need to call them to resolve. I call and they tell me they can't refund after the movie has started. I explain, no problem I reached out before the movie started via email and chat. 2 days of calls and escalations for them to deny, lie about e-mail times (telling me they sent an e-mail telling me to call before the movie started), say if I don't have a screen shot of the chat then they can't help. Claim no log of the chat on their end...give me a break. Unreal...all over $31 of credit I wanted for 2 medium sodas and 2 packs M&M's. What a scam, lesson learned, never again. Skip the middle man, total unnecessary service getting rich off scamming regular people simply trying to take their kids to overpriced movies! Horrible customer service and not a care in the world, almost like they enjoyed it!

OneBlood gave out free movie tickets via Fandango. Redeemed on a Friday for a movie on Saturday. Clearly chose the right date but tickets were sent for Friday, seems after you select the date in first screen, then choose theater, it RESETS THE DATE with no indication to the user until the end. Of course I didn't notice the date being wrong pages later in checkout as I assumed it kept my selection. So then I get an email later Friday asking how the movie WAS, (during the showtime, not after). That is when I realized the issue, tried calling but as others noted they customer (Non)service refused to help. Luckily OneBlood supplied 4 tickets so I had 2 more. This time I was uber careful in redeeming and saw it reset the date on me without permission. Such a scam to have your site purposefully alter tickets back to current date after user selects a different one. I then Re-set the date again and it finally worked. Moral: don't user Fandango for anything ever again, go direct to AMC and choose a different day to give blood when they are not partnering with this scam site.

I tried numerous times prior to the showing to request a refund, because I was not able to access the tickets I purchased and had to purchase additional tickets for the same showing. The company had no way of me to contact them and my request ( which were all prior to the showing) went to an automated service which was of no help. They didnt even respond to my numerous requests until 2 weeks later with a generic email. Thier customer support is absolutly terrible.

Mr. Page

I purchased 2 movie tickets and did not receive the email confirmation to the email on file. I was charged of course. I have tried multiple times to contact them during their business hours through live chat and the AI bot keeps saying no one is available. This used to be a great company. What happened?

Sold us tickets to Beetlejuice - Spanish version, but it wasn't labeled that. Then refused to refund them b/c it had already started. (Theater was not full.) No way for us to know it was in Spanish until it started. We support the bilingual offering, but don't speak Spanish!

I purchased tickets, had an unexpected conflict, I tried to call to change/refund my tickets, the phone line hung up on me twice so I had to wait until after the show time to attempt to resolve my issue. They refuse to refund or exchange my tickets. I'm stuck with the $78 charge.

On 03:22/24 before the movie started I called Fandango to get a refund on one of four tickets that I erroneously purchased. When I called and by the time the person answered it was a few minutes before the movie had started. After I explained the situation to Veronica and she looked me up after putting me on hold it was 7:00, the time the movie was scheduled to start. When she got back to me she told me that she could not reimburse me because "the movie had started". I explained that the movie had not started and it was showing previews. I hoped the Fandango representative would understand the mistake made when the extra ticket was purchased but she did not. I asked to speak to a supervisor and after a few minutes on hold, I explained the situation and he "put me on hold", only to hang up on me. I called back and asked to speak to Zack (supervisor) and I was transferred to him only for him to tell me that he could not refund me "as the movie had started". I hoped that Fandango would understand the innocent mistake, but instead they chose to rip customers off. I am not buying any more tickets from Fandango anymore and do yourself a favor and avoid any problems by buying your tickets directly from the theater itself.

Once you purchase the tickets you cannot get a refund if you cannot attend. The theater will not help you or support your booking through Fandango. Very frustrating!

This middle man site is useless every seat I choose it says another guest has already selected. Yet it didn't show it was reserved and when I called the theater they said it was empty. Jeep in mind I'm purchasing 3 days out

I purchased tickets through this site, and unfortunately I had an emergency come up that night so I couldn't make the movies. Weeks after remembering the tickets I tried several times to redeem and change the movie and couldn't I tried calling and speaking with reps but after holding on the phone for 45 mins I gave up. I learned today that tickets that I purchased couldn't be redeemed or refunded. Its better just to purchase your movie tickets from the actual theater and cheaper.

Service. Long story short, I couldn't make the movie, my kid got sick. I attempted several times to cancel/get a refund PRIOR to the start of the movie. Fandango kept refusing my login. It allowed me to login to the regular part of the site, but when I had to submit my email address/conf #, it kept saying my info was invalid. What a sham! The show started eventually and the Fandango said, we can't refund you because the show started….crooks. I opened a case against them with the BBB. In case you haven't realized from their low review score already, let me confirm…DO NOT USE FANDANGO!

If I could do a zero star rating, I would! This company is a fraud and should be investigated! I filed a complaint with BBB but the case was closed without any resolution. They claimed that my gift cards were expired when I tried to use them which was not true! They refused to replace or issue new gift cards for the ones I was unable to use. What a terrible way to do business!

Purchased tickets through Fandago to a theater 1 hour away because the movie wasn't playing in our area. Upon arrival, we were told that the movie was not at the theater and that it never was! The theater staff was super kind and refunded us our money. We were told other movie goers looking for the movie, were also turned away for the same reason. I will never do business with Fandago again!

We tried to purchase movie tickets with three different Fandango gift cards. None of the card ID numbers were recognized, so they denied the purchase. I complained to the point-of-purchase retailer who apologized, reimbursed the value of the card, and told me that they receive more complaints on Fandango cards than any others.