I received a gift card and tried to purchase a movie online on my laptop. (in 62 reviews)
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Folks!!! An area where you are able to control the errors that you experience on your purchases, is to use the summary page provided on checkout.
This will eliminate the need to request your money back and be disappointed when they are not able to offer it.
If you wish to make changes to your order this will allow you to click the orange F to the left of your checkout screen to start the process again. Never select the browser back button because this will create more problems than can be solved.
This is the best advice that I can offer, my wife used to work there, and she had to leave because of the stress of not being able to help with things that the customer has control over. These guys are not bad at all, but match your expectations to what they tell you on the information pages rather than what you think the company should be.
---hope this helps. Alot of disappointments will be eased if you do.
I ordered my tickets an hour before the movie, I had car trouble and couldn't make the show. They offer no exchanges on their website if it isnt 2 hours before the show. So I had to wait til the next day to contact customer service who told me I basically screwed myself buying tickets from their crappy buisness. Never again will I use them and I will also let all my Facebook friends know how terrible they are.
I bought an advanced purchase for star wars on 12/19/15, and I get an internal error message after purchase. I then get 3 charges on my card, and I cannot get a response from them. My first time user, and awful customer service. Trying to contact someone to get my money back.
Fandango has horrible customer service. I accidentally purchased tickets for the wrong day and realized after the fact. I tried to explain my situation and they did not care nor did they look to work with me on my upcoming purchases.
I just purchased 4 tickets by mistake on the fandango app. The app glitches I guess and ordered the tickets and charged my car. I ordered them at 8:25pm and the movie started at 9. I called them right away and was put on hold for 23 minutes. They finally answered and told me they would not refund it. They fought with me until the end. I even talked to a manager and she wouldn't do anything for me. I spent over $1000 on movies and they could care less. Clearly they don't want ours or yours money so stay away.
I booked 9 tickets yesterday for the Bond movie at 4.10. The movie has not been out long, so we figured that paying the $12.50 Fandango fee was worth it.... When trying to print out the infomation 1 hour to the show, we discovered that I had booked the wrong movie :(... Contacted Fandango if we can change the movie or book one of the later, hopefully available, shows. Well guess what, since it is less then 2 hours prior to the movie they can not do anything. So $91.- down the drain!!!
Selected wrong date to see a movie online. Won't exchange for a later date, because of "2 hour policy" I'm now out 30 dollars. Oh and if you stop payment on your purchase they ban you from the website. I hope corporate see these poor reviews and get their heads out of their asses and changes the policy. I'm not using them to purchase tickets anymore. Yet another reason why I don't go to the movies anymore.
Fandango is the worst on their refund policy! I ordered and at the top of the check out page it clearly states: VIP Benefits Included in this purchase: REFUNDS and EXCHANGES. However they expect you to click thru to read the fine print of their policy to find that refunds and exchanges are only granted if requested more than 2 hours before the showing. For a service that promotes advance purchase of movie tickets, I've got to believe that most of their customers are buying within two hours of showtimes.
This is a typical BAIT & SWITCH! You think you are getting a great benefit with flexibility and WHAMO! not true. I even tried to chat them about my experience and got a stock reply from a Bot. Will not use this service again.
We received Fandango gift cards but didn't realize their site now makes it impossible to use them. I can't believe some attorney general hasn't shut them down, but the one where we live is about to hear about this ass-clown operation.
i received a $50 gift card. succeded in buying two tickets at $19 each after fandango 'fees' for a movie that should have cost $10.50. we asked to have the tickets texted to our phone, which failed, twice. next day called custoemr service, and was told that money was gone, they showed that our carrier got the text, nothing they could do. this isn't how customer service works-- we didn't use the product, we should get a refund. Fandango is just terrible.
I purchased a ticket online to and was charged for 2 tickets. I contacted them through online site and called they were not helpful at all. I was not refunded the money since I purchased the ticket 1 hour before show time and refunds are only given 2 hours before show time. Purchase at the theater don't waste your time or money. Worst ever
Fandango is a rip off. The customer service gave me the wrong info and they would not help me after the transaction.
1. Worst Customer Service
2. High fees (5-6 dollars more in fees) for a family of 4
3. Customer Reps don't speak good english and they are RUDE
Purchased 2 tickets in FTW, TX, in Oct 2015. Went to the Tavern Ridgmar and the tickets were for Tavern 7th street. I had to pay again at the site to watch the movie. I asked Fandango if I could exchange for another selection and they said no. I just blew $24.50 on nothing. I will never use this site again. I will just take my chances of a sell out at the location. It is sad to treat people that way. Fandango won $24.50, but lost much more in the future. For reference, confirmation 351622787.
I purchased two tickets recently but didnt know it was at the wrong theaters, so i had to repurchase for that theater, I tried contacting Fandango today on a Monday to request a refund and they denied it due to a 2 hour refund window. I was astonished, I've never in my life heard of a 2 hour refund window. They should have at least stated it prior to the purchase of the tickets rather than deny the customer. So at the end of the night I payed DOUBLE for a location mistake. Will definitely NEVER EVER EVER use the Fandango company ever again.
Customer service is horrid. Waited over an hour on phone on hold and no one ever picked up. Same for online chat. Their email responses are pre-written and have no relevance to the question you asked. This company seriously needs to get put out of business. Will NEVER use them again
Tip for consumers: Don'tAsk Tyler about Fandango
I ordered tickets from Fandango without reading the terms and conditions. The tickets were $8.90 each but by the time I paid for the tickets and the "convenience fee" the tickets were over $10each. When I tried to cancel the tickets, I was told I would have to pay the "convenience fee" whether I cancelled the tickets or not. THIS COMPANY SUCKS!!!
I bought tickets to see The Martian last night and granted, I was in a rush and didn't see I had bought tickets to the wrong theater. So I bought the tickets at the theater we ended up at. I contacted Fandango this morning about a refund and she says the time frame for refunds is 2 hours after purchasing. I purchased them at 5pm and the movie was at 7pm so that left me no time and spent $50 for $25 tickets. Again, it may have been my mistake but what's the point of using Fandango with such a bad return policy? Never again.
Sitting here in England trying to book tickets to see Star Wars in December when I go over to see my girlfriend. Twice I've tried booking via this site. Once in work and once at home. In work I used three different browsers going into their site via their homepage and search engine egine results with no luck. From home using Chrome directly via their front page. In all cases I got a 502 error meaning their servers were failing. Extremely disappointed.
Tip for consumers: Seek an alternative only use as a last resortAsk Martyn about Fandango
Honestly, dealing with this company has been like trying to hammer jello to a wall. I honestly thought I was being "punked" a few times in my email interactions with them.
I order a lot of office supplies through Office Depot. In August, their catalog was promoting (2) free movie tickets through Fandango if you ordered a certain dollar amount of supplies...which I did.
Within a couple of weeks, I received the promotional post card that, very clearly, stated the instructions to go to the following website: www.thepromocard.com/officedepot/redeem and enter the promotion code that clearly marked on the post card. I completed the task, the website accepted my promotional code and indicated that I would then be receiving an email that contained my movie certificates to print and present at the participating movie theater. I patiently waited two weeks with no such email. I then started my exhausting search for an explanation through both Office Depot, thepromocard website and Fandango. I will clarify that I am equally frustrated with all three parties but Fandango's emailed responses from their customer service reps took the cake. I explained the concern, and received such idiotic replies back, that at first, I almost found them funny. Well, no longer. I realize that this is all about (2) essentially, lost, movie tickets but it became about the principle of simple customer service and my quest to point out their lack of it. The long and the short of it...I still have not received the movie ticket certificates and I am certain that this company is run by toddlers.
I am 81 years old. I purchased a movie ticket, in advance, so I would not have to stand
in line at the food counter. I thought I would be able to print the ticket out.
I not only had to pay a fee for this ticket, but also still have to stand in the line, and show my credit card. What a scam! one can request a refund, but still have to pay the fee.
One of my emails to these morons.....
I'm a little disturbed that we selected a movie for the 2:30 show, and when I logged in to my paypal to pay, your site automatically picked my seats and movie. Not realizing your site gave us the wrong tickets - we arrived at the theater at 1:45 for the 2:30 showing. After finding out what had happened, I called your help line (it took 5 pain filled mins to go through the options) then explained to the lady that had happened. We weren't looking for a refund - but tickets to the correct show.
After bantering back and forth for 10 minutes or better, she refused to let me talk to a supervisor, nor transfer me to the United States to talk to a better English speaking person. Her explanation of "to keep calling back over and over until I reach a US service person", is utterly silly and shows terrible lack of technology for Fandango.
I will wait for your response, but should we not be able to give us a voucher or refund, I will email the movie studio - Tweet constantly of your service, and FB about your service with discontent. I hope that our communications will be better than the help that was reached on your toll free line.
They responded with a pretty much too bad so sad - and we speak great English. No refund even though there was a mistake.
I've been a fandango customer for many years and I've never made a mistake so I've never had to test the refund/exchange "policy." I've read it. I understand it but I think it is the worst crock I've ever read in my life. Apparently they think they've "listened to their customers" and improved by offering an exchange/refund policy now but you must notify them no later than 90 minutes prior to the start of your movie. Listen...they have at least one halfway intelligent person working for them who did a bit of research who knows when the average customer purchases tickets to the movies. They aren't as stupid as one would think. If the average customer purchases tickets within 30 minutes of the start of a movie, are they really providing a service to "their valued customers" by offering exchanges/refunds as long as you notify them at least 90 minutes prior to the start of your movie. If you wait until 60 minutes or God forbid 30 minutes prior to the start of your movie for ANY reason, you're out of luck. Suppose you don't want a refund, as in my case, because you simply went to the incorrect theater (it happens. We just relocated here one week ago!) and just want to exchange the purchased ticket for one at the correct theater...too bad. Want to speak with a supervisor? Too bad. They aren't available. If you try to call back, there are notes in the account so the next representative already knows your issue so when you request to speak with a supervisor again, you "accidentally" get hung up on. I will never use fandango again and I'm going to find out who, if anyone I can file a complaint with. I'm SO angry right now!!!
Had to enter info 6 - yes 6 times with various error messages. Became VIP member still no luck. Talked with cust service & could not understand the man. Called back & the woman from Rochester NY was very short & condescending. I would recommend no one use this ticket buying service.
Tip for consumers: Do not use it. A real pain in the rear & customer service attitudes are exceptionally poor.Ask Lawrence about Fandango
I accidentally selected the wrong day for my movie choice. As soon as I got the confirmation number I realized my error and contacted Fandango immediately. All I wanted was to switch the tickets to the following day (as I had originally planned) but, despite the fact that I was talking to a person at Fandango within five minutes of my purchase, they would do nothing for me since the movie for which I had purchased the tickets was starting in less than 90 minutes. The CSR would not put the supervisor on the phone saying that they were "not available now". I called her bluff and said I would wait. After five minutes on hold she came back and said the supervisor would not be available (basically forever) and hung up on me. The supervisor (who was too busy to get on the phone) then emailed me 20 minutes later to notify me that they were not going to do anything for me. I will never use them again. Regal Cinema, where the tickets were purchased, made it right so I will buy my tickets from them directly from now on. Fandango is a bunch of thieving scammers with horrible customer service.
I made a mistake when getting tickets by picking the wrong day. I called fandango to just change the date but since it was an hour before the movie they would not allow it. I asked for a supervisor because it's a simple change but their supervisors only email no one is available to ever talk. I have been waiting over an hour to get a reply from someone. I also did a live chat with two different people and again no one was there. They hung up on my husband when he called and disconnected the chat with me twice. I am very disappointed with this company and will never use it again. I will advise anyone wanting to get tickets to not go through them. I never asked for a refund just wanted a change in date.
purchased 4 tickets on my credit card and cancelled within 10 minutes back to my credit card & was charged 5.30$ convenience fee. There was no apparent warning that the convenience fee was non refundable. After reading the other reviews here, I'm not surprised. Caveat Emptor
Their site rerouted my ticket purchase to a theater that was not in my state. They refused to refund tickets I purchased stating it was not within their 90min time limit although tickets were purchased only 45 min before the show. I called the company to request a refund, they refused and in so many words told me I was an idiot for not reviewing my purchase more carefully. I put in a request with their corporate office and was told the same thing. So to keep my $10 they have lost a loyal customer. The whole thing is a scam.
They ripped me off for $70 when I accidentally clicked on the wrong movie. I emailed them for a refund right away but they claim to have never gotten my email. When I didn't recieve any response from my email by the next day I called and they told me they could not refund the money because it was under 90 minutes before the movie.
I wanted to buy tickets in advance for a movie at the Carmike 14 in Port St Lucie fl and no where during process did it tell me there was a surcharge for processing and after it took my payment I saw a processing fee and also found out that I couldn't print tickets. . I had to stand in line like everyone else. They have a refund policy but give you no way of trying to get it. Sent a reply to my confirmation email and never heard back from them. They are a complete FRAUD in my opinion!
No place in the list of rates or fees is the "so called Convenience Fee" listed. They are cheats. I will not be wasting my time with time or money with them again. No reason to pay a penny more than box office prices for MOVIE tickets! EVER!
We purchased tickets for two and entered our Magical Movie Rewards number but the still charged a 3.00 surcharge. When we called them they said it wasn't their problem and were quite rude about it. We will now get our tickets at movietickets.com
I purchased two tickets to a movie a little more than an hour before the show and was sold two tickets to a show in Maryland. I was in New York! I immediately contacted customer service and was told that no refunds could be given within 90 minutes of a show. I wish I would've known that before. I tried to at least get a credit but was told no. Never again. Moviefone or Movietickets.com next time
I purchased 3 tickets before the movie Everest started. I was at a restaurant waiting for my food and clicked purchase by mistake. I was waiting for confirmation from my girlfriend before I purchased them. We were not 100% sure of attending the movie. I seen a $6.00 convenience fee was charged. I tried the refund through the app but it clearly says no refund of convenience fees. I called immediately after I realized the mistake and asked for a full refund. Bridgette informed me that she cannot complete my request after fully explaining my
Situation. I called back and spoke to Neo and explained the same situation but offered me credit... I explained I would leave a review if this simple transaction mistake was not corrected. Neo gave me the same policy explanation as Bridgette. I then asked for a supervisor but they were busy and could not attend to my issue ( go figure ). I requested a call back but was informed I need to call back and the issue would then be escalated. I waited on hold till they could give me an estimated time a supervisor would be available to speak. I hung up after waiting for 5 mins on hold to get an estimate. Honestly it's $6.00 and I realize that doesn't break the bank. It's the principle of a simple mistake and this company's employees can't help a customer out. The app works great but the company's refund policy is horrible. Get with the program guys, never heard a company can't refund a full transaction before. My mistake for choosing your 3rd party service to purchase movie tickets. Lesson learned!
Don't buy have select theater, movie and time and only on computer, then they have a service charge of &2.70. I have be on the phone with customer service due to error codes and they could not help and said they have to send to. IT tech and they will have call me back. They are a joke.
Fandango treats customers very poorly, and are very nasty people to talk with. In my case they said I had a credit card dispute with them and blocked my use of their website, including the use of pre-paid gift cards. It turns out that I never had made any purchases from Fandango at all, they just said my account would be re-activated, no reason, no apology.
Beware of their "Website" Glitches which steals your money or selects the wrong show w/ no refunds or exchanges. This website is HORRIBLE!!!!!!!!!!!!! I placed a order for a bunch of tickets adding up to $90 on my Card and somehow their website says my "Zip Code" was invalid which caused the transaction to not go through "supposedly" but when I checked my bank statement, I Noticed that Fandango still took the $90 out of my account. I proceeded to call Fandango's Customer Service line where I was blamed for entering the wrong Zip Code when I am 100% sure that the Zip Code I entered was valid. Don't Loose Your Money to Fandango!!!!!!! They are a Legit.... Rip Off!
Very disappointed with their service. I purchased tickets for the wrong day and it was 1 hour and 45 minutes from the movie and they would not exchange my tickets. I wanted the tickets for the following day. I did not ask for a refund, just wanted to switch days and no one would help. The mistake was noticed literally as soon as I clicked purchase. I called, chatted on line and sent an email with no resolution. Well I hope there $22 response was worth it cause now they lost my business forever.
I must admit that Fandango as a company has it's faults, yes. However, SEVERAL of you here complain and complain about the company robbing you of money when the issue was yours to begin with! I don't know about the rest of you, but before I ever complete a purchase online, I review every single detail about my purchase as well as the policy. I don't see what is so hard for you people to simply just read. I am sure that is what you all went to school for. With that being said. In the future when you do happen to make a purchase on any web site. Please read all details before you go off on a tangent and rant about the 'company's mistake' when it was your own ignorance.
I got a coupon for donating blood. I've had it for about a month and finally got time to go to the movies. I went to the site to redeem the coupon, put in my zip code, and instead of giving me a list of theaters to choose from or linking me to the theater which is LITERALLY a minute drive from my house, I was referred to a theater over twenty minutes away which doesn't have free parking. Naturally, I didn't know I got my ticket from the wrong theater until I got the text message on how to redeem my ticket.
After waiting over 20 minutes, I finally got ahold of someone at customer service and all they did was refund me the difference I paid for the ticket. Not only would they not just give me a ticket for the correct theater but I wasn't given a refund for the "convenience charge" so I'm worse off now than I was before! All because their website stupidly doesn't pick the closest theater and the location doesn't stand out. Thanks for nothing, Fandango!
What a HORRID company with a terrible website! These people are the absolute worst, I will never order anything from them again. I ordered tickets for a Friday, and there website is so bad, it set the date for Thursday (the day I ordered). I called them to fix the issue and they were no help at all. The person I spoke with was obviously someone in India who I could barely understand, just great!! They would not switch the ticket dates or provide a refund. I even disputed my credit card transaction because, why should I pay when the goods/services were not received? They won. $#*!s!!! Burn in hell Fandango, your reviews SUCK, you should be shut down as a company and all your idiot employees should not even have jobs. Go suck it you incompetent pieces of $#*!!!!
Make sure you read their agreement that their lawyers wrote if you want to get your money back. Even if you accidentally purchased tickets at the wrong movie theater because their website made it very discrete that you were clicking on a theater they were promoting. Instead of selecting my movie theater and seats on the following screens, I got a purchase confirmation". When I canceled and requested a refund, I got my money back minus $2.70. When I called, they said it was a "convenience fee" and that I should have read the agreement. They conveniently stole my money.
Purchased tickets online. Entered the gift card number and saw the discount! I then proceeded to pay for the balance. All was good until l checked my account later that day and saw that the gift card never applied! I called customer service and they said that there was nothing that they could do for me. They would not credit me the gift card because I already used the tickets. I guess shame on me for not checking my account before heading off to the movies, but shame on the Fandago system for not working.
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