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FairyWigs
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FairyWigs

fairywigs.com
Massachusetts
1 review
1 helpful vote
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ABSOLUTELY AWFUL.
June 29, 2020

The wig they gave me had this weird white plastic on the parting of the wig. It does not match my natural scalp, and I can't take the plastic out. The wigs I ordered were completely different from the ones online in the pictures. I emailed them for a refund because this companies phone number doesn't work. Their phone number is supposedly from New York, the same with their address.*******600, 2182 Broadway Manhattan, New York ******* the exact address) But despite this claim, it had chinese characters on the packaging address meaning that they LIED. This is a total scam, please do not buy from them.

Date of experience: June 29, 2020
South Carolina
1 review
4 helpful votes
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This place is horrible! Do not buy from them. I purchased 2 wigs that I need to trash. It took me more than 2 months to receive one of the wigs. When I finally received the other it was the wrong color and neither wig looked anything liked the picture. Then, it took me another 2 months to contact someone about exchanging the darn thing with no help. I am out of almost $500.00 and I have a disorder. I am disabled. This was very sickening to have loss my social security money this way.

Date of experience: December 13, 2016
New York
1 review
1 helpful vote
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I was scammed and taken for a huge ride I paid 178.00 for human hair and I received a Halloween wig which it synthetic f****** fake hair. This website is a fraud and advertise celebrity pictures as if the wig is human hair. Don'the ever order from this website they are a scammed and deserve the electric chair. OK China this is the reason why Trump should win for president to eliminated this disqualified chin Chong out of American'soldiers hard earning money. You will be sorry if you order anything from this website. Good luck on making them rich they will never ever get me twice. Dishonest company will get there day. God is watching.

Date of experience: June 2, 2016
North Carolina
1 review
2 helpful votes
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Stay away!
May 6, 2016

I ordered a wig from this company based on the website reviews and the picture of the wig. The wig arrived in about 30 days with no accompanying paperwork. The wig absolutely looked nothing like the picture. After deep conditioning the wig, I thought the curl would return. This wig was horrible! Like others commented the wig actually looked more like a mop than a wig. Total waste of money! Before wasting your money just burn it! It will be no different.!

Date of experience: May 6, 2016
Florida
1 review
1 helpful vote
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Wig
June 27, 2020

Please do not buy any wigs from this site. The wigs are NOT they show on display. The scalps are is a tiny white line and the wigs they claim as half scalp is the size of a small kids thumb. The hair is extra shinny thin and looks like doll hair. I have ordered many wigs from different web sites, but this web site is totally deceitful. Please, don't waste your time ordering from China because they LIE... extremely DECEITFUL. The only thing was correct was tracking the shipment... these wigs aren't even worth $ 1.00 American dollar, oh and the curly wigs ARE NOT curly. I threw all 3 in the trash and they were delivered yesterday.

Date of experience: June 27, 2020
Tennessee
1 review
1 helpful vote
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Do not order from this company. I ordered 3 wigs and all 3 were wrong. Neither was lace front nor human hair. I am so pissed and I am seriously considering sueing this company for false advertisement.

Date of experience: July 12, 2020
New Jersey
1 review
4 helpful votes
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Substandard Hair
August 25, 2017

I have previously ordered from Fairy Wigs without a problem. However, the last 2 purchases that I received, the wigs were awful. After wearing them a short time, the wig became matted, tangled, shedded and the ends of the hair appeared to be burnt. I contacted Fairy to discuss this problem, but never received a response. The wigs shedded so much it left clumps of hair in the comb, on my clothes, etc. I eventually tossed the wigs in the garbage as they were beyond saving! Fairy Wigs were once good, but now feel that they have reduced the quality of the hair to pretty much horse hair. I will never purchase from Fairy again and will now buy all my wigs in the USA...

Date of experience: August 25, 2017
New Jersey
3 reviews
2 helpful votes
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No complaints
January 3, 2017

First of all I am sorry that many have had bad experiences with this company. I have been ordering wigs from them for 2 years now and I have had positive experiences. What I noticed today is there is two different websites for the same company, odd. But I order from fairywigs.com. I have ordered both human and synthetic wigs. I have hairloss so I have no choice but to wear a wig. But most of the wigs I buy are synthetic because I like change in style. All the wigs I have bought look just like the picture too. I would suggest you try Etsy online there are a lot of private vendors that are cheaper and will communicate directly with you. Crown of Beauty is a great one! The wig companies in England are more comfortable and more affordable.

Date of experience: January 3, 2017
Pennsylvania
1 review
10 helpful votes
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Bad Experience
April 29, 2014

Bad Experience
March 20,2014 purchase wig(at least I thought). March 21,2014 monies deducted through paypal account. They were not able to fill my order request and insisted that I pick another color or wig. Did not. Informed after the fact that it takes 30 days to make the wig. I'm under the impression that the wigs are in stock. As of May 29,2014 have received many e-mails regarding refund but, not the money. I fear all is loss. This is what we get for opening the doors to doing business with China. I tried talking with the State Department, what a waste. Good luck!

Date of experience: April 29, 2014
California
1 review
1 helpful vote
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Took me a month to get it. Wish I had read reviews and known they were located in China. Wig look like a dead animal sitting on top of my head. I ordered a large cap and got one that fits top crown of my head. So many colors in it, looks like something you would buy in a Halloween costume shop. I do not know what it is made from. All I can say with any certainty is IT IS NOT HUMAN HAIR. There are thick bunches of black hair (with wine colored hue) right in middle of blonde colors. None of the hair looks close to real; more like plastic. And none of the color are blended. There are big chunks of various colors that should not be on same wig.

This is just a disaster! I did not even get the style I chose (Lisa Rena). Doubt seriously they really have any styles at all. I would not even attempt to return this. What an expensive lesson! These people (Fairy Wigs) are criminals!

Never again will I order something outside of the United States.

B E W A R E!

SHERRY Y. T.

Date of experience: March 31, 2016
Louisiana
2 reviews
17 helpful votes
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Like most of these reviews, my experience with this company was a disaster. The wig I finally received was awful. Did not resemble what ordered at all plus there was a huge indentation at crown. Sent pics to no avail. Customer service is non existent & shameful. Y stylist confirmed it was worst she'd ever seen & I can't possible wear it (or even give it away). It went in the trash, just like my $. This company is rip off & scam.

Date of experience: December 6, 2014
Virginia
1 review
2 helpful votes
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Horrible!
March 25, 2016

Do not make the same mistake I made. Please order from USA and a company you can at least contact. After 7 emails with no response I have decided to right this review. I received the wrong wig. It was a simple mistake I am sure of it. Just refund or exchange my item. No response, really? Who does this?

Date of experience: March 25, 2016
Florida
1 review
13 helpful votes
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This was a complete and utter rip off. The hair came very
Quickly and that should have been my first clue. As I followed the
Progress it was getting "custom made" very quickly. I get it in about
A week or less and it was nothing like the picture, which leads me to
Believe that the reviews on this website are fake. Had the feeling
But didn't listen. Lots of hair on the wig, going everywhere. Not
Tailored. Scam, Run! They changed my review

Date of experience: January 14, 2015
California
1 review
10 helpful votes
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I ordered a wig from this company and used my credit card because it offers fraud protection. After 3 days, the order said payment was pending even though the charge showed up on my credit card statement so I cancelled the order successfully and received a conditional credit. A month later Fairy Wigs has yet to process a credit and says Pay Pal is holding up the credit. How can this be when I didn't use Pay Pal in the first place? This company is totally crooked! Don't order from them.

Date of experience: January 1, 2015
California
2 reviews
14 helpful votes
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Scale from 1-10 a negative 100%. I won't even give this company a star. Fairy Wigs is a scam company. I paid for a wig back in January 2014 and as of 3/13/14 still have not received it. Today they sent me 2 copies of delivery tickets that one went to Vienna and the other don't know where it is, I live in California. I have requested 3 times for a refund and they have take no action so I went to Paypal for a settlement.
Don't do business with this company unless you don't care if you get ripped off

Date of experience: March 13, 2014
New Jersey
1 review
18 helpful votes
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I am a hair stylist, I bought two wigs for my sister, these are the cheapest looking wigs, and like others have stated, look nothing like the picture, and the quality is Halloween wigs. Like you would buy for trick or treat, trust me its a trick! These wigs should cost no more then twenty dollars, they are garbage, save your money. And I did everything they said to get a refund. They said no, it was the right color therefore your stuck with it.

Date of experience: December 13, 2014
South Carolina
1 review
23 helpful votes
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Do not order from this site. It is a fraud setup. They ship these hideous wigs out of Japan and lower the price to get them through customs and then charge you an absurd amount. They advertise that you can return them in 7 days but they keep giving you the run around until the 7 days is up. I am reporting this site to the FTC and FBI.

Date of experience: October 2, 2014
Florida
1 review
14 helpful votes
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I would give it ZERO stars if I could! I purchased a wig from Fairywigs. The wig I received looks NOTHING like the photo. You are unable to style it similar to photo because the base of wig shows! They also gave me the runaround to return and will not pay for shipping which is more than $50.00! Site is a scam! Wish I had seen these reviews before ordering mine as they are TRUE!

Date of experience: January 9, 2014
California
4 reviews
7 helpful votes
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Much appreciated and I have to say that I am very impressed with your team's customer service! No matter with whom I have been in touch, the response was always prompt and 100% satisfying.
Please forward this email to your supervisor / Management as exceptional customer service is very difficult to find these days.
Your team is providing fantastic support at all times!
Thank you very much!

Date of experience: February 9, 2014
KR
2 reviews
1 helpful vote
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Wow, therere so many negative comments about fairywigs. Am I the lucky one? May be. Anyway, Im very satisfied with my new wig. It was customized completely according to my requirement - chin length, no bangs, sun kissed hair color.

Date of experience: March 24, 2016

Overview

FairyWigs has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FairyWigs most frequently mention human hair and credit card. FairyWigs ranks 248th among Wigs sites.

service
17
value
17
shipping
17
returns
15
quality
16