FactoryOutletStore.comReviews 979

Ordered Nike trainers. Tracking on there website said the parcel has been delivered and I should check with my local post office. Obviously my local post office had no idea what I was talking about. A complete scam of a company. Once they have your money your $#*!ed. You won't see your product you ordered or your money ever again.
Stay wee clear

I ordered a Norelco Shaver open box and they sent it by USPS with tracking and no insurance, when USPS didn't deliver to the my home address; Customer service couldn't replace the product or refund my money. I was told to put a claim in with the bankcard company for my refund due to non-delivery.

This website sent me a used phone instead of a new one that wasn't compatible with my phone system. Then delayed repeatedly until I was out of their return policy time and wouldn't help me as I was out of the return policy time.

I came across this so-called factory outlet store on Instagram. They were advertising the most popular Stanley mugs. Prices were definitely too good to be true. But I fell for it anyway. Thankfully, it was not a large amount of money. ($35). I ordered them on December 8, they promised it would be delivered before Christmas. On January 8 their so-called tracking system said it was delivered January 8. So I went back to my original email and found a website to contact them. Needless to say, I have not heard anything back nor do I have a Stanley product. I wish all these scammers would put their time and effort into something good instead of stealing from honest, hard-working people.🤨

2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!

This is the worst company EVER! DO NOT BUY ANYTHING FROM THEM! I never received my order, and they gave me the run around that it was delivered and signed for; I have CAMERAS, but it wasn't delivered and signed, and they couldn't give me proof or the name of the signature.HORRIBLE customer service! They need to be shut down!

I had made a purchase in Harrisburg, Il and was wished "happy New Year" by Carla. I responded in kind, She felt the need to continue although I was turned and leaving the store with her political opinion. Retail shopping is not the place for this conversation, period. I disagreed with her and continued to more towards the exit. Carla chose to continue to engage in dialogue that was offensive since I had already made it quite clear that I disagreed with her. Needless to say, I won't return.

I bought an iPhone 12 on a Black Friday deal and they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product or any correspondence! This place and these people suck! DO NOT BUY!

If I could give a negative star I would. I placed an order in September and I am still waiting for said order. Or a refund. My package was supposedly delivered to a town 3 hours away. I emailed the "company" more than once, and for about a month they were replying. Now they don't. I would definitely advise against purchasing from here as you'll probably never receive your item and won't see your money again either.

If I could give a 0, I would. I placed an order back in May 2023. I received shipping information about a week later. Watched the delivery status for a couple of months. I reached out to the company because there were no updates on the shipping status. They emailed back with the same tracking number that I was initially given and 3 days later it showed as delivered, to a town 4 hours away from me. They promised to resend the items and here we are in October, still no items received and they are not responding to my emails. Horrible!

Placed order for luggage and received receipt for the the money they took but no items received and tracking number shows nothing. Sent emails and have received 0 response.

FedEx sent a pic of my item on someone else's porch, they wouldn't let me file a claim. I let FOS know they had to file the claim, instead they told me to file a claim with my bank (?) Waited 30 days for the bank to conclude (big surprise) TRACKING INFO SHOWS ITEM DELIVERED. Never heard from FOS again, and I'm out $55 with no product. Ordered elsewhere, will not order from them again.

I ordered a self cleaning cat liter box. They sent me a FREAKING HARMONICA! What am I supposed to do, play the harmonica so the cats will clean their own $#*!?

This is a fraudulent Company, thought I was purchasing from QVC as advertised. Took my money, never sent product. They said it was delivered, which it was not, as I had it sent directly to post office. Post Office said the company never even created a label for my purchase!

Placed an order. Waited 4.5 months. After i stepped up my inquiry they said it was delivered to a community. After weeks of fighting but they don't tell me where in that community and by whom it was dropped off. I smell a huge rat.

Placed an order back in June and product had not arrived come August. I reached out to customer service for an explanation or refund. When they strung me around twice asking me to wait a number of extra days for product to arrive instead of refunding me, I reached out for a third time and they still have not responded. Don't shop from here. It's a hoax.

If I could give 0, about sums it up. SPAM. Never received anything. Says it was delivered. To who? Definitely not me! I guess I should have read the reviews on online before purchasing, and saw that 99.9% of individuals who take the gamble were right. Saw the ad on Facebook, it was definitely too good to be true. Complete bogus! Very upset they STOLE my money.

Unable to unsubscribe from their emails. Spam spam many times a day. Never subscribe to those emails..

When I asked about my refund or where my items are they stopped responding its a scam. If anyone can help me I'd appreciate it ty

This company is a fraud. They tell you one thing then do another thing. I called and placed an order, within 5 minutes I called back to cancel the order. I was told that I would receive an email for the cancellation, it never happened. Within 2 hours they took the money out of my bank account.
It has not been replaced and after talking to a "Nicki" she said she couldn't do anything about stopping the order going out on Monday. This is B.S. DO NOT DO BUSINESS WITH THIS COMPANY.
David Cason
El Centro, California