If this is customer service then I pray nothing happens to my purchase because I'll just be hung up on repeatedly. (in 53 reviews)
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I received my refrigerator water filter, it does not install and I looked it over, it has a flaw in the area where it connects not allowing it to fit. I will not return it because of the charges for restocking and shipping cost, it would not be worth my time or effort. They sell defective merchandise and possibly on purpose. Factory Outlet Store will not be getting anymore business from me.
I ordered a specialized phone and was PROMISED 2 day shipping. Now, I find that I'm getting the product at the same time that it would have arrived without EXTRA shipping charges! I asked for a price adjustment, but was told they "could not do that". NEVER buy from this vendor! I've learned my lesson well!
Yes, after I placed an order I put that I wanted the battery to go to an address in NY state, but that the billing address was Florida. They gave a total of 12.90 I paid that , they turned around and took .88 more cents out for tax about 10 days later and never let me know about it. Why would that not have been taken out when order placed and why would they just go ahead and use your card again with out saying anything to you ?
As the rating says, stay away. Pay the extra dollars for a good reliable seller. Poor merchandise. Customer Service is worse than the merchandise. I shop on line all the time and this is the worst experience I've encountered. Read all of the bad reviews and that is what you are subject to.
These are the stupidest people I have ever dealt with. Well my unit was defective ( not their fault) I call and opt to speak with a technical person that knows nothing at all. He tells me that he is going to ship me a box to return my item and will e-mail me the phone number of a technical person. Well none of that happened, my window to return the item was ready to expire so I call for a RMA number and the guy tells me that they don't send boxes for returns so I verify my e-mail address to find out the bozo that was supposed to send boxes changed it to be wrong. I know it was right when I purchased the item because I got all of the correspondence. one month has lapsed and all I have is headaches.
These people are nothing but "Lying Scammers" pushing knock offs & counterfeit product. I ordered a new Toshiba battery to replace the 5 year old one in my laptop. What I received was a used no name battery with a different model # that fit. After charging overnight several times it would only hold charge 5 or 10 mins until it finally wouldn't work at at all. It came without paperwork or phone #. just labels on outside of box. I got the phone # from my credit card charge & called. The rep.emailed me a return label & said there would be no shipping or re-stock fees & a full refund. Yeah right, it cost me $6.70 shipping to return their bad battery.I requested a refund & was told by the rep to just pitch it & I would still get a full refund. Too late it was already shipped. The rep. said to call back & a supervisor could help with the shipping refund. The supervisor from what I could understand kept saying no refund unless exchanged. So I'm back using my 5 yr old battery by keeping it plugged in. I'm out of $26.90 + a $6.70 shipping fee with a full refund promise of $26.90. How do they get away with this? People serve time for less.
Ordered a screen protector today for the GPS I recently purchased from this site. GPS purchased was as described, good price and was received in a very reasonable amount of time. Would highly recommend this site as a place to do business with. I will certainly be back when they have something I want.
Tip for consumers: And you shouldAsk Ron about FactoryOutletStore
I had a great shopping experience, until the end. They tease you with $100.00 reward. I was thinking it might be a gift card of some sort, but no it's 4 free magazine subscriptions of which I chose zero! Sorry but this made my rating drop by two stars.
Bought replacement cordless phone battery from this company and they sent the wrong model batt that does not work with my phone. I emailed asking that they send what I ordered and you'd think they'd figure, oops, our mistake and the battery you ordered is on the way. Nope. Instead, I received a form letter email that included a complicated return policy requiring more effort than the battery is worth. So will chalk it up to "got me" but will never buy anything from them again and strongly recommend that anyone considering buying from them go elsewhere. Sure their prices are cheap but buying from them is a gamble that you'll actually receive what you order.
After a totally explicit description of my request to order a Makita brand NiMH battery and emphatic assurances that I was going to receive exactly that, I received a shoddy generic NiCad battery (for which I don't even have an appropriate charger). They refused to pay for the shipping to return the item which was required to receive a refund. I will NEVER use them again!
I bought a Uniden Home Patrol 2 police scanner from them. It arrived as a "repack", someone from Michigan had returned it. I know this because there are a few "unboxing" videos of this product on YouTube. The scanner was not I closed in the clear plastic bag, norvwere the instruction manuals, the scanner cord was just rolled up, not tightly wound with the ties around it. The 4 double A batteries that come wrapped in cellophane were opened, there were 4 scratches on the unit where it sits on a mounting dock, and the most telling sign was that the first time you power up the unit, you're supposed to be prompted to enter your zip code so it can automatically program to frequencies in your area. This one simply started up with all of the frequencies for upper Michigan. I called the company, and someone whom I could barely understand ( outside the U.S. , in sure) answered and after my explaining the problem 3 times, finally said she would email me a return slip which I could pay for the shipping and they would send out a "new" unit.......after reading so many similar stories from other reviewers, I decided there's a good chance I might receive nothing at all after this and considered myself "lucky" to have gotten my product at all....terrible company....do not order anything from them!
If at first you don't find what you're looking for, try a search from the items listed on the upper left side of the page. That's how I had to do it as using the search engine didn't show a result for my search. So, clicked on Bath and Safety, and scrolled down the page when it popped up. The first shower head wasn't the one I was looking for, and knew that Carex had it available. Scrolled down a little further, and there it was, Thank God! I would advise against ordering anything by phone as I'd ordered this shower head over 4 weeks ago, never got any phone call about there being some sort of problem, so really didn't make me a happy camper!
Ordered a battery that was suppose to fit my GPS (said so on their web site). Guess what it didn't and now they want to charge me restocking on their mistake. Can't get anyone to respond to e-mails I have sent showing what I need. Phone call useless.
BIG RIP OFF!!!!!
Purchased cordless refurbished phone. Received phone with dents and scratches? No charger for phone? Called customer service about missing charger? They said "phone did not come with a charger"? It shows a charger on the picture? It says nothing about phone comes with no charger? How does someone sell a cordless phone with no charger? It is useless with no charger? Terrible customer service. Sending phone back.
I'm not even sure how my order ended up being placed by this company as I placed it on another site. I have not received my order and when I called, I was hung up on - twice. The CSR said my order number did not have enough numbers to look it up, but somehow kept trying to assure me it would be delivered in two -- three days. I told him the tracking info said differently and he said it is always wrong. WTF? I am putting in a reverse charge with CC and hope to never have to deal with this scam company again.
Tip for consumers: DON'T use this company as you risk them having all your credit card and personal info and who know what might happen with it.Ask Greg about FactoryOutletStore
Its been awhile since I've purchased these products . ( Tooth paste & mouthwash ) I used to smoke and I felt between the toothpaste & mouthwash it got rid of the smoke smell . I quit 8 years ago and I cant wait to use this without smelling like smoke .
Update : 10 - 8 - 15 : I got my BreathRX mouthwash and toothpaste in the mail on the 7th.
It only took 5 days to get here . I brushed - tongue scrape - gargled w/ mouthwash . I am really happy with this product . Best clean feeling ever ! I'm set for a few months but I will be ordering this again .
I was looking for a Garmin 6" travel case that could store all the cables, mounts etc. plus the unit itself. Most websites sell carrying cases that only hold the GPS unit but never with the windshield mount. Finally found Factory Outlet which had exactly what I needed at reasonable price. This was after buying another 6" case from another site only to find it does not have room for windshield mount. I'll have to be more careful in the future.
Bought what I thought was a new phone...it had phone numbers from a previous owner on it and wouldn't work properly. They told me it was my fault ???? and that for an extra 10.00 I could of had a brand new phone....I sure didn't see THAT option when I ordered! Stay away!
I reviewed the product choices and made a selection. The order was easy and fast to complete. I hope and expect my purchase to arrive safely and be exactly what I want. I will be sure to use factoryoutletstore.com again if all goes well as I expect it will.
This is our second purchase of a Pet Safe patio door panel. One for our house and now one for our daughter's place. The door from Pet Safe is so easy to install and of such high quality, we would not even consider buying any other brand.
This Website is a FRAUD. They represented themselves as "Walmart" and my credit card said "Walmart.com" for the purchase. Bought a water filter for my frig which was essentially an empty canister. There was no way to return it. The e-mail address for "customer service" returns did not respond to e-mails. The "customer service" phone line kept hanging up on me. A "return" recording told me to go to www.factoryoutletstore.com for a "return form" and there was no form on the Website. Called my credit card company to dispute the charge and they told me the business was a sham business. DO NOT BUY FROM THIS WEBSITE!!!
Tip for consumers: You are really stupid if you buy from FactoryOutletStore. You will get counterfeit merchandise that you cannot return.Ask Ellen about FactoryOutletStore
Bought what I thought were 3 LG water filters which should last me about 18 months. I was disappointed when I learned it would cost me a 15% re-stocking fee to return them. I used one and it worked ok but didn't quite fit well. I tried to use the 2nd one and it made the water taste funny (probably some carcinogen that I will find out about later) so I removed it and bought an actual lg filter. I have tried to get it exchanged as defective and was told, it's over 30 days...no returns. I asked to speak with a supervisor and was given this weird number (786-233-8401) an automated voice message picked up with no description. This is a definite SCAM company.
I placed an order online with these guys yesterday afternoon using my credit card. This morning I have a phone call from my credit card company asking about some charges made early this morning to my card. There were two new charges that I did not make. Apparently someone got my credit card info and started making purchases online. Coincidence?
After reading all the negative reviews for this website/company I am very suspicious.
Talk about getting the runaround. I ordered a Latex pillow from them and then when I went to cancel the order within the 24 hour grace period I was told that I couldn't cancel. Waited five days for a tracking number and then after several phone calls and e-mails I filed a dispute with my credit card company. After I filed the dispute I was sent a tracking number. I just finished filling out a return form and then was informed I would have to pay a 15% restocking fee. The return form will not let me generate a bar code for the return when I click on the icon. Really getting taken to the cleaners with this company. STAY AWAY !!!
DO NOT ORDER FROM FACTORYOUTLETSTORE.COM - I ordered a PolyCom from them which came without the correct power cord. I attempted to get it replaced with the correct one - customer service is horrible - they disconnected me several times and then told me that the item I ordered does not come with a power cord (despite the factory spec sheet to indicate otherwise). When I returned the the item one day late (after being assured of a 100% credit) - I was charged shipping and I I can only assume a restocking fee - I have called the credit cards fraud department and am going to be contacting the BBB
Talked to their representative moments ago and assuming everything takes place as stated, I can not fault how they handled my defective item. This aspect of dealing with them deserves a minimum 4 stars. The only reason I'm not giving 5 stars is because I never received return correspondence relative to my email inquiry to my defective product. Other than being on hold for a moderately long period of time they were very quick in a resolution to my problem.
I had a very difficult time printing my receipt because some Value Savings place kept popping up and offering a $25 gift card. I had to call the number to get rid of it and of course it is NOT free after 30 days. Very aggravating!!! I hate websites that put things in your way so you can't get to your information or get rid of the pop-ups!
I posted previously and gave Factory Outlet Stores 2 stars and then stated that it was only because Google took a stand for me and got them to refund my warranty charges. They were able to persuade Factory Outlet to give me back what they were trying to hold on to as restocking fees and I was repaid in full. After reading the reviews on here, I doubt I would have had any success trying to get this on me own. Thanks Google.
I'm giving them 1 star because zero wasn't an option. Ordered laptop computer battery. Arrived 2 weeks later. The battery did not fit the computer. Wrong size, shape, etc. This was the correct battery per the website. Called customer service who made no apologies for the wrong battery and simply said send it back for a refund. Their policy is; YOU pay for shipping and 15% restocking even for THEIR error. What a scam! I'm a fool for not reviewing this business better before ordering as I see similar reviews. Do not purchase anything from this business!
I made my order 8/3/15, it said 2-5 bunnies days, after that business days, I called them, I was told my order is a back order, have to wait 7-10 business days, on 8/17/15, I called them again, I was told that I have to wait another 7-10 business days, or switch or cancel the product, I was cheated, they never have the product just want to buy whatever they have!
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With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
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