Fabric Guru has a rating of 4.39 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabric Guru most frequently mention customer service. Fabric Guru ranks 38th among Discount Shopping sites.
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What a pleasure to shop for fabric here. The quality's great, the selection is extensive and the prices are excellent, but it's actually the professionalism and service that stands out most. They wrap perfectly, ship immediately, and communicate clearly every step of the way. I can't say enough good things about Fabricguru.com.
The fabric arrived on time, however, it came dirty, frayed, and did not match the online depiction in color, hue, brightness, and saturation. Not happy with my purchase!
What a pleasure to shop for fabric here. The quality's great, the selection is extensive and the prices are excellent, but it's actually the professionalism and service that stands out most. They wrap perfectly, ship immediately, and communicate clearly every step of the way. I can't say enough good things about Fabricguru.com.
Products used:
many different fabrics
I just received my material to recover the cushions of my patio chairs. It is perfect! Exactly like the picture on the website and it's going to look amazing on my chairs. I am definitely ordering again for bench cushions on the picnic table my husband is building and place mats! Below are the chairs I bought - I painted them white. The fabric will match our newly painted house perfectly!
Products used:
Richloom Solaruim Copeland Printed Polyester Outdoor fabric in Caribe.
This is absolutely the best place to purchase fabrics. Forget going to your local Joanne's. Fabric Guru offers a better experience for those seeking superior fabrics at great discounts. My usage has been exclusively for home decor & upholstery fabrics. Sofas, chairs, cushions for outdoor furniture, valances & curtains. I have never seen fabrics of such quality, offered at such awesome prices. I can say with confidence, I have saved, not hundreds but thousands of dollars, using Fabric Guru.
I originally left a negative review which I have now removed with an updated comment.
I ordered swatches for outdoor fabric and as expected, the charge was placed on my credit card. A day later I received an email that said my order was completed. I assumed that meant it was shipped, but I did not receive any notifications about shipping or posting. I checked back every day and my account showed the same complete.'
A week later, I gave up and wrote a review about the lack of communication and that I assumed this was just just one more gotcha' website for some crap out of another country and sometime in the next three months I might actually get something similar, but inferior, to what I thought I had ordered.
Also, one week later, I lost patience with the same complete' showing up on my order, but no information about shipping or posting, so I put on my mask and headed to my local fabric store to buy the outdoor fabric my customer needed.
When I returned home from the fabric store, I discovered that my swatches had arrived and the fabric is nearly identical to what I bought at the fabric store. The quality is high and the colors exactly as portrayed in the images on the website.
I still think the customer service (communication) needs to be improved, hence the four stars instead of five, but if the swatches are actually representative of the fabric, I will order some to see how it goes.
The swatches are large enough to see the patterns and to judge the quality. I have uploaded photos to show what I received. Very nice swatches.
Best prices, huge selection, great online viewing. My order was pulled and cut within hours of ordering and out for delivery today. You won't shop anywhere else after giving them a try.
Their customer service was very helpful when I called with questions about shipping, and the sample swatches they sent before I made my final fabric choices were cut to best show the pattern repeat. Very satisfied with the fabric and the service.
The fabric arrived on time, however, it came dirty, frayed, and did not match the online depiction in color, hue, brightness, and saturation. Not happy with my purchase!
I love FabricGuru. They are so professional, always confirm your order, email tracking number so that you know where your order is, your fabric comes very nicely wrapped. They have a wide variety of fabrics and very good prices. They have a return policy, which states that you can return your order within 30 days and you are fully refunded less shipping charges (I just tried it; so we'll see if it works), but it has thus far been a joy ordering from them.
I ordered 2 yards of fabric and they immediately charged my credit card. But 2 months later and still no fabric! Phone calls go unanswered, I did talk to someone once and they said it was on backorder. That was a month ago. Now I can't even get in touch with them. Buyer beware!
I've shopped with Fabric Guru for about 4 years and I love their low prices and high quality fabrics. Without Fabric Guru I wouldn't have been able to use designer fabric to make drapes for my home and my families homes. I get designer fabrics from Fabric Guru for less than I would pay for lower quality fabrics elsewhere. The high quality fabrics come in wider widths and go a long way when I make camper window shades and curtains. The decorator fabric has a substantial feel and makes gorgeous drapes. Fabric Guru always ships fast and their shipping rate is one low rate. I get to make so many more projects with Fabric Guru!
You call and call and leave messages with no response. Not worth the risk there are other options in the marketplace.
I ordered fabric from this company but didn't get a confirmation of my order. I left 2 messages for them and then received an email telling me my order had been shipped. It took less than a week to fill my order. I was very pleased.
. I have been waiting for weeks for fabrics and goods from other suppliers. Thank you, Fabric Guru for consistently excellent service. Very much appreciated.
Wonderful experience with these folks, two orders in a row! Buying more of a fabric I had ordered previously was simple and easy and the fabric arrived in record time! Great quality goods, well-packaged (even when it arrived in the rain, it was protected!) and the pricing just cannot be beat! I would recommend this group to everyone I know, and I have!
I ordered fabric last night at 4:50 pm online, no where on the main site does it say it is a U.S. company, nor does it say U.S. funds. (This site came up in my google search for Canadian Upholstery). After discussing my order with my sister she explained the duty fees, added to exchange rate, I knew I couldn't afford all the extra charges, I immediately tried to email the company back to cancel. Well, guess what, you CANNOT reply back to their email. So I started calling, well, guess what, they DO NOT ANSWER THEIR PHONE! I waited on hold, it asks if you would like to leave a message, which I did numerous times, but then decided to wait on hold even if it takes all day, welll, GUESS WHAT... it eventually clicks you off so YOU NEVER GET TO SPEAK WITH AN ACTUAL PERSON! I called the next morning and all day, same thing! I then got an email at 3:30 pm stating they had shipped my order! Thanks Fabric Guru, in this time of Covid 19 when finances are ridiculously tight for all of us, you have NO EMPATHY! I bet if I was leaving a message saying I wanted to add to my order they would have attended to that matter immediately! Not impressed with customer service! I cannot comment on quality of fabric. Very disappointed so far!
UPDATE: I received a phone call from Alex 10 minutes after leaving (another message to Fabric Guru) stating I was very upset they had sent out my order and that I was going to write a negative review, she notified me that she called FedEx and requested they return my fabric to the store and that she would refund my order immediately. VERY THANKFUL to Alex! Thankyou for calling me! Communication is key to customer service, wish they had called sooner as I stressed (on top of Pandemic stress) for 20 unnecessary hours.
I ordered the fabric less than a week ago and have already received it! And this is during the covid 19 mess. Great price on really good fabric! This was my first order with fabric guru but it won't be my last!
I ordered a vinyl fabric for a furniture project. The selection and prices were very good. The fabric came securely rolled and well protected in less than a week. Love the flat rate shipping so you know what to expect. The fabric is beautiful and exceeded my expectations, it was certainly a great buy at the price. Looking forward to more projects and using FabricGuru.
FabricGuru.com never shipped my order and never answered my email. I finally had to call them. The charges were already on my credit card but on the phone, they could not find my shipping info. Also, they said that some of the fabrics Ive ordered were no longer available, eventhough, they had send me an email saying that my order has been completed and would soon be shipped. I had to cancel the rest of my order. Very dissapointing. Would never order from them again and would never recommend them!
I ordered Sunbrella fabric, discounted. It said it had grease spots, so tiny, 409 washed it right out. Super sale price! Arrived quickly! On a bolt! Also ordered Richloom Birdie. I covered my worn out chaise lounge cushions & added attached pillows. I've received tons of compliments!
No communication between seller and buyer once payment was made. Shipping took forever. Had to contact seller on my order. Seller sent cheaper fabric as compared to sample of same from Joannes name brand fabric
I am so pleased that FabricGuru.com was in my Google search. From start to finish this was the perfect online shopping experience. The prices are terrific, the sample was shipped in a timely manner, excellent customer service, very good shipping price and my absolutely beautiful fabric was shipped the first business. I am one happy customer and FabricGuru.com will be my first stop for any future home decorating projects.
I paid $3 for samples to be sent to me. Besides the samples being too small (couldn't tell the pattern), I had to pay the postman for the insufficient postage due. $2.33
I purchased bonded leather fabric from FabricGuru. I had been a customer for a few years and made several fabric purchases. I bought bonded leather fabric to reupholster two loveseats. After about 18 months in use, the fabric started to peel. I called customer service and a manager told me they buy closeouts and do not really provide warranties but to send photos and the owner will look at the photos and get back with me. After reviewing the photos, the response was: "I am very sorry to say but we do not offer any kind of warranty or guarantee on the fabrics." Just be aware there is a huge risk with buying from this vendor. You might be fine but you might be screwed like I am after spending money on fabric plus the labor to upholster with defective "closeout" fabric. FabricGuru is one of those businesses who does not care about existing customers. I will never buy anything from this vendor again, If I did, I would be a fool. Be warned.
I have been buying from Fabric Guru for about 15 years or so... have never been disappointed. Half of my furniture is covered with their fabric! I'm a happy customer...
I ordered a 7 yard remnant. Not a 2nd. A remnant.(dictionay.com - a remaining, usually small part, quantity, number, or the like). Here I am in the middle of a job and I get to the 2nd half and it's SECONDS. Total different look. Totally bad material. They measured it to be sure to bill the 7 yards, SO THEY KNEW! No time. Had to buy locally to meet schedule. Caution: Buy elsewhere.
Fabric discounts and designer fabric brands. Fabric online Fabric Store - You can get name brand fabric at discount and close-out prices with great service and $4.99 shipping!
Ted I am very sorry to hear your experience with our company was sub par. Anytime you have a problem with a fabric you order from us please feel free to call and we will get it taken care of. If a fabric is advertised as not being a 2nd it should not have any issues and we stand behind that.
Thanks,
Edward