I had an issue, with my first order and called customer service. (in 18 reviews)
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Buying was not a problem. Products were good and fairly reasonable, although I thought their selection was limited. But this is what gripes me - they lead you into a "VIP Membership" for which they charge you $29.95/mo. to get emails and promos, and the only way you can get out of having that $29.95 charge, IS THAT YOU HAVE TO CONTACT THEM AHEAD OF TIME -- it's not mandatory that you get charged, but they will automatically charge you unless you take action first - Kind of like the old Columbia Music Club where they automatically shipped albums to you unless you sent in a card saying you didn't want the monthly selection. for three months straight my card has been charged even though I canceled my membership. However, my daughter also had an account and once used my charge to purchase an outfit for my granddaughter, so her account was also linked to my card. I called 10 days ago, and was told they would make sure both accounts were canceled and refund the $29.95 charge made this month. I called again today and was told the accounts were both closed, but the refund had not ever been processed, so it would be another 5-7 days to get the refund. I sent a message to Customer Service to let them know about the problems I have experienced, including a problem with their customer service reps being unable to transfer to into an automated system they need me to enter information into before they can help me, and the messages all came back with responses that clearly showed they didn't even read my messages -- they kept telling me to call so they could cancel the accounts and refund my money -- even though I told them in all messages going back and forth that I had taken care of all of that over the phone this morning. Very frustrating. Would never recommend this company again.
I signed up for this website from a promotional offer I received. I ordered a dress and leggings for my daughter. Dress lost its color faster than my other toddler clothes and the leggings had holes in them in under 3 months. Poor quality, not worth even their "VIP" price. I knew it was a monthly charge, but so annoying to skip every month. Canceling is a pain as well, they try to convince you stay and sounds like you're talking to their customer service reps in India. Wal-Mart and Target offer better quality and price than FabKids.
I did not know at firatabout the $29 monthly charge, after I found out I called to cancel the membership abut they talked me into staying by telling me about the skip option and gave me 500 points. I ordered my daughter an outfit and 2 pairs of sandals. The outfit was adorable as were the sandals. Bit the sandals literally lasted a month, if that. I forgot to someone month and I called them to cancel. Not Lily did they refund my $29 but they gave me another 500 points. Once you reach 1000 point to you get a free outfit. And I also have a member credit for that (which is good for a free outfit, if I can figure out how to redeem it). Just remember to skip every month or pick an outfit, not hard at all. And DON'T buy the sandals!!
Look at their BBB.com rating. better business bureau have gave them a "F". They charge you a monthly fee without your knowledge. Because they have some where in small print saying you are singing up for a VIP member ship and charge you $29.95 every month. When you contact them, they wouldn't refund you back.
I have ordered a dress from this place. But without any of my knowledge, they somehow singed me up for a VIP membership that charge me $29.95 every month. I didn’t even know about this till I check my credit card statement. When I contacted customer service, they said “Unfortunately, we are unable to process you’re request”. This is bad business and they secretly signed you up for things you don’t even know about.
I agree that the quality of the clothes is sometimes less than I expect for the money, so I buy when they have sales - haven't been disappointed yet with buying clothes for my children from the comfort of my home.
Further, before you make your first purchase, IT SAYS THAT YOU AGREE TO BECOME A VIP unless you choose the other option that states you don't want to be a VIP. It also clearly states what goes into being a VIP, such as a monthly membership unless you cancel or skip month.
I just really don't get all these negative reviews. Do people not take the time to read the NOT fine print? Seriously, it was clear as day before I made the purchase. PLUS, they send a ton of emails reminding you to skip.
I became a member for 1 month to buy my daughter her birthday dress. Everything ordering went smoothly and then next month they charged me $29.95 because I forgot to skip. That was my bad. When I spoke to the lady on the phone to get my money refunded, I also asked her to cancel my membership. Apparently she never did, because not even a week later they charged me AGAIN. I called again and the lady said that I couldn't have my money back and that I never asked for a cancellation of my membership. She basically told me that I was lying. She then had the nerve to try to convince me to stay. So I lost 29.95 and there's a credit on my account I can't use because I cancelled my membership. That is bad business.
OMG !!! YES!! SARAH C. GIRL THEY ATTACKING ME WITH THAT NOW. NOT JUST ONE TIME... BUT TWICE. WHAT PART DO THEY NOT UNDERSTAND! THEN I CAN'T GET MY MONEY BACK ON MY CARD TIL LIKE 2 TO 8 BUSINESS DAYS. BUT, IT TAKES YOU GUYS ONE SECOND TO PUT YAL GREEDY HANDS ON IT. I WILL JUST TELL PEOPLE IF YOU USE THAT CARD TO ORDER WITH THEM. GET A NEW CARD!!! (NEVER AGAIN!)
I purchased a couple of pairs of toddler shoes with a two for one promotion and $10 off "special". The shoes haven't arrived and I suspect they will be just fine when they do. However, because I happened to actually read one of the flurry of e-mails they sent after my order I noticed that I was now a VIP. VIP's get great prices, special discounts, yada, yada, yada. They also are enrolled in a program that bills them $26 dollars every month unless they order something or click a link to refuse. Forget to click and you pay $26 for nothing. I cannot imagine this is a legal business practice but it certainly is at least dishonest. I will research FabKids, their owners, corporate affiliations etc. and stop doing business with any of them.
I called to cancel my membership for the second time and they refused to give me my money back after they charged me in error. I managed to get the woman to give me $30 back. Then asked wasn't there 2 credits charged? She said yes but she could only give me back 1. So I put my husband on the phone who got the rest back-forcefully. What a pain! On top of that I've bought better quality at Walmart. They're so not worth the one time only $15 and especially not $30!
I ordered shoes from this site for my children, they were not true to size. I have been trying for 5 days to quit my membership and each time I call there is either a problem with the phone line or the wait time is over a hour long wait. This is horrible business! I would Not recommend this company to any one! if you do purchase from them DO NOT sign up for the fake VIP membership once on it they will continue to charge your account and not let you quit the membership!
I bought my daughter the 2 for $20 shoe deal.1 pair of high top sneakers, and one pair of pink leopard print of ugg style boots.
the sneakers thing to be good quality, however even though they were the same size as the boots they were about a size too big. the boots seems nice but after wearing them for a month the whole sole of the shoe just began coming off. after one month of wearing the boots they were literally coming apart. I would not buy from this company and in again. horrible horrible quality especially for children's clothes
Saw a great promotion and ordered a few things. When I received them I was totally disappointed in quality- just figured it was a small loss. Then I realized they were taking money out of my checking account every couple months without my knowledge!! Finally, spoke to a young customer service rep who spent a great deal of time trying to sell me on their VIP member ship. I got my bank involved and luckily got all my money back. Stay away!! Sneaky and unethical.
Cute selection. Quickly shipped.
The ONLY thing I don't like is the genderized part. I created a profile for my girls as girls, and one profile for them as boys. They had dino shirts and such in the boys section only.
It is pretty obvious it is a club type of site, my cousin invited me and told me all about it. You get one outfit for $30 each month, you can opt out if you don't see something that you like. They give you 6 days to opt out, then they charge you.
I had an issue, with my first order and called customer service. I was helped right away and she solved my issue over the phone.
the clothes are of good quality. and my daughters LOVE them.
Tip for consumers: be sure to opt out of the monthly selection if you don't want to be charged.Ask Mel about FabKids
I signed up for an account because I had a buy one get one sale and 10 dollars off. Their stuff is really cute but i couldn't find the size of shoe i needed which was a T5 according to their size chart. I called customer service to get a woman who barely spoke english and over and over she tried to sell me a T7 and all i wanted to know is if they carry T5 which apparently they do not. I finally got a manager on the phone to tell me if they carry the size i need, and thank heavens, she spoke fluent english. The manager was able to explain to me that they don't carry the size i need. I never bought anything because of all the trouble i had with the rep. I thought, good lord, if i can't get through and get an answer for this I wonder what it would be like to have a return. Their clothes look cute but I think I will stick with the ease of old navy.
I purchase A VIP membership and received my items and the company made an error with the sizes for my son clothes and I called to get it fixed and they said they were going to mail it out to me right away a week later I called to find out on a status of my order and they have not even attempted to mail it out because I did not return the item. the customer service was telling me something different when I called to find out why they didn't send it out I was so frustrated that I asked for my membership to be cancelled. the customer service rep refused to cancel my membership. She kept trying to find ways for me to keep my membership without helping me. the worst customer service ever I will never use this service again.
Tried once, and billed 4 months the $29.95!!!! Lesson to check credit card statement each month. Customer Service is a joke! Sounded like the rep was 13 years old,,,Promised credit, we will see, but reported it to credit card company none the less.
Worst company ever. Terrible customer service. Called to cancel and they say my account is canceled and my orders are canceled. All great news if they would have asked any information to be able to locate my account. So I ask can you please confirm with me what account you cancel and all the person on the phone could do was breath like they just ran a marathon. Not a single reply to me. After 5 minutes of me asking for a response or please transfer me to a supervisor the lady goes please call back between business hours. It's 11 am and I live 40 mins from there business address. How am I not calling during business hours. Now I have to wait out a few days and keep a serious eye on my bank account.
Watch out for the fine print. Make sure you read everything. I didn't and got burnt. 29.95 a month is terrible whether you buy something or not. You can skip a month if you remember to go in their site and hit skip or you will be charged. I will never buy from a site like that again.
I love fab kids. I have been a member for about 6 months we order once a month and it is a great surprise every month. they are not ripping you off you are just getting a credit . its a special thing my 4 year old looks forward to see come in the mail for her every month. and we have boots shoes and clothes and have never found them to be poor quality. so sorry for those of you who didn't read before getting your free item. live and learn
The clothes are good quality and the fashions are unique enough to keep me coming back. To all of the negative reviews about the monthly charges, membership, etc., none of that is a secret. I felt it was all quite clear when I was registering on the site. If you actually read the words on the screen you learn that this is a membership site, you will be changed monthly (UNLESS YOU SKIP THE MONTH WHICH YOU CAN DO, and I have done for multiple consecutive months when we didn't need/want clothes) and you also get reward points for your purchases that you can redeem for free items. Please don't slam this site for your lack of reading comprehension.
This company is full of $#*! I ordered shoes for my daughter and it was a promotion deal so I got two pair at the promo price but that was back in November I see today that they have been Charging my card $29.95. So I called right away and they tried to tell me that when I took the deal I signed up for membership, I told him it never said that there was a "Monthly Fee" that your billed for the membership and how that's false advertisement. I spoke with a supervisor and he tried to tell me the same thing but once I informed him that I was on the site and it doesn't say monthly fee he was quick to refund my money to my account. STAY AWAY FROM THIS SITE CAUSE ITS A SCAM TO ROB YOU.
The clothes were of good quality, but "READ THE FINE PRINT" I was charged $29.96 a month for 3 months before I caught it on my back statement. I was unaware that somehow I had become a member and you evidently have to buy something each month for that charge or more. I had to research my back statement back to Oct and found 3 charges for Nov through Jan. They did agree to refund and close the membership and should be refunded by 5 to 7 business days back to my account. Hope I don't have to call back if they don't show.
Horrible. My Daughter picked out the outfit and ended up disliking it. She did not care for any of their fashions. So I cancelled. I was on the phone forever because they tried every way to get me to stay. Although the woman was nice, it was so disgusting the way they turned everything into a yes question to try and get you to say yes I will stay a customer. Forward two weeks, they charged my credit card 29.95. Why? Then when on the phone with them, they tried their horrible tactics to keep me on as a customer again. Thank you Fab Kids for the hassle and charging my CC the week before Christmas! Worst place ever and the clothes are poorly made.
Not so fabulous! Worst online shopping experience ever. Purchased an outfit was automatically enrolled in there membership program. After being charged $120 over a few month period with no receipts indicating the charge, called customer service who had no option for refund. Eventually was given one of the payments back but needed to use the rest as credit on the website. Ordered a few outfits which had minimal options for sizes. Made the order and the shipping address was for a lady in Virginia and I live in Minnesota?? Made another call to customer service to fix the shipping address, while on hold they ran out of some of the leggings that I orders#fustrated
Tip for consumers: Avoid at all costs!!!Ask Joni about FabKids
I had an awful experience with them. They sent me a skirt instead of the dress that I ordered. When I emailed them they told me I have to send it back to get my dress and they would charge me $5.95 to do the exchange even though it was their fault!!! Their customer service is awful, I couldn't get anything but canned responses. Too bad too because I love subscription services and I would have been a good customer. I had to call and cancel. Beware of this company!
I was aware of the membership, however, I had an option to opt out and once you're a member they won't let you cancel - they just keep charging your credit card.
NEVER deal with FabKids - anyone else would get jail time for what they are doing!
i hate this site i order one shoes for my daughter and i dont know that when you sign up its automatically your a VIP Custumer and when i did order one shoes i got the shoes so im so confident to order another maybe later, in 2 months i check my bank account i saw 3 charges from fabkids.com $29 dollars really? so now i check there website i saw that when you sign up your automatically VIP what ? what is VIP so i check and i found out if you dont order every month they will charge you $29.99 and they charge me twice coz i dont order there site in 2 months i was very upset i dont know that they do that i will cancel my account to them.
This is the worse website ever.i ordered a month ago still didn't get my stuff or my money reimbursement.DONT ORDER FROM HERE PLEASE ITS A SCAM
Fab Kids is TERRIBLE!!! I was just trying to look at their site but could not get past the part to where you have to enter a childs name and size!! What?? How dare they ask that information with all the stuff that happen today. What business it is of theirs to know the name of the child I'm shopping for? Also I have multiple children that I am shopping for not just ONE! HATE this site and will not ever go back as not worth it. Will tell everyone I know my opinion of this site as well. It's too bad as it looks like they actually have cute things that I would love to buy! SO long Fab Kids. You are TERRIBLE!!!!
Horrible company to try and cancel. I was on hold for at least 20 minutes. Then because I had a credit which they wouldn't refund, I still can't cancel the stupid account. I haven't been happy with the styles for a while. But I also don't want to lose $30-so I decided to order something, well I have to pay shipping. Worst company EVER!!
The one outfit I ordered was nice, but in order to cancel the membership I was waiting for 35 minutes for a 2 minute conversation. They offered extra points and tried convincing me to keep the membership. It was a pointless & time consuming hassle.
I'm fully aware of the membership requirements as I subscribe to the other Fab stores as well. Why they can't combine them all, I don't know. I called to cancel my membership and was on the phone for 22 minutes between being left on hold and having to answer a series of questions and hear all about why I shouldn't cancel my membership. RIDICULOUS!!!!!
I love the clothes and i actully did get my outfit free PEOPLE IT CLEARLY SAYS YOUR COULD SKIP UR MONTH AND IF NOT BE SMART PUT ANY EMPTY CARD AND REMOVE THE 1 YOU MADE THE PAYMENT WITH JUST IN CASE U FORGET.
I too purchased items from FabKids not fully understanding the guidelines for VIP membership. Thankfully, I re-read the details again the same day I placed my order and was able to call and cancel my VIP status. They were very nice and understanding about it and I was not charged more than the amount of my first purchase which was extremely cheap! I just received the items today less than a week after ordering and I have to say the quality of the items was great and dress is so cute! If you are going to start shopping here read carefully all the details.
Tip for consumers: Read every detail of membership carefully before signing up!!Ask jennifer about FabKids
Wow. The reviews on this company are ridiculous. Yes, when you buy an outfit on this site you are signed up for their "VIP" membership. The membership entails charging the credit card on account $29.95 in return for an outfit credit. You can then choose one of the two piece outfits on the site. You are charged $4.95 for shopping unless you spend $50 or more and then shopping is free. You also have the option of "skipping" any month you would like. You can skip as many months in a row as wanted but you have to skip between the first and fifth of the month. While I do agree that $29.95 is a bit overpriced (but a normal price) for a children's outfit, calling this company a scammer is ridiculous. All the ads and specials clearly state that the sale price is for VIPembers and the site very clearly states the membership details and what you are signing up for. Anyone shopping online should be smart enough to read the details of your purchases especially before giving card information. I knew what I was signing up for when I made my purchases from fabkids. I personally have chose to skip the last couple months because I do not want to pay $29.95 for an outfit I have however made a few purchases from the site. They have a "sale" section with clothing choices from previous months that are 75% off! I purchased nine outfits for $115.05 which makes each outfit around $12.50. That is an amazing deal! The pants and tops start as low as $3.99 a piece. The clothes are pretty high quality in my opinion. I'm used to shopping at target and children's place. I would say that fabkids clothes are higher quality than both of those stores. The people in this site giving bad reviews are people that obviously did not pay very good attention when making a purchase. That is not the sites fault.
I do a lot of online shopping and am generally quite savvy about it, so boy, did I ever feel like an idiot when I rushed through the process to get a free FabKids outfit, only to realize I'd signed up for a monthly subscription! Yes, it was completely my fault for not reading the fine print, but honestly, I just never expected it. I thought FabKids was like a cheap GapKids or something, and just trying to make a name for themselves with some giveaways. Then I realized what I'd done, and freaked out when I saw all of these negative reviews. However, when I called to cancel, they were pretty prompt about it, just gave me one counter-offer of more loyalty points to stay, and then went ahead and cancelled my account. I got a confirmation of the cancellation immediately, so I can't complain there either. As for the outfit itself, it's cute and reasonable quality, I just hope it fits the girl I bought it for as returning it won't be an option. A monthly shopping club isn't for me as I know there will be months when I forget to "skip", but I was pleased with FabKids customer service both in placing the order and cancelling my subscription.
Tip for consumers: Read the fine print when you become a VIP, you are signing up for a monthly charge unless you go to the site and "skip" during the first five days of the month. It's not really a scam, just read everything before making that first purchase so you know what you're getting into.Ask Sooz about FabKids
Horrible company! I would give 0 stars if able to. Tricked me into signing up as VIP member through a promo in which I thought I was making a single purchase...big mistake! They DO NOT clearly state you are signing up for anything but once they have your credit card number, good luck!! Their products are cheap quality also. Do not waste your time or money with these people you will regret it if you do!
Tip for consumers: Do not buy anything or they will scam you!!!!Ask JS about FabKids
these people giving awful comments about fab kids are basically have not read the friggin terms of services.... what they did is just click and click.. sometimes you just have to read before you click..
I am soooo loving fab kids.. their product is just fabulous!
Terrible! They don't tell you there is a monthly fee when you join....and just try to use your points or cancel... You try and call and you can tell they are reading from a script because they never answer your question...they just tell you the same information over and over again. Don't join any of their companies...Kids or Shoes....waste of money...
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