I was honestly pleasantly surprised to receive such Prompt, efficient, and friendly customer service. (in 10 reviews)
A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly. (in 5 reviews)
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If I could give ZERO star I would. Please don't waste your time buying from this company. They send you broken parts even though they say they test parts before shipping. Then when you try to return, they ask for pictures and you speak with someone in China who tells you to send an email. Then it takes them 12 hrs to respond to your email only to see that it's an automated response with a link to fill out an RMA form .... which doesn't work. Oh and the order came with a phone number that doesn't work either. I have to now find the RMA and fill out and hope this process doesn't drag on for more days and I get my money back soon. In the meantime I have to order the parts somewhere else. STICK WITH ORDERING FROM US SELLERS. They only have a warehouse here... customer support is in China.
I have been buying from them for the last 18 month , not a single transaction where I didn't have to return faulty screens , now it's a nightmare to get a single good screen from them , just avoid at all cost , I had to return £600 of goods and block transaction through PayPal because they did not refund return cost as there policy suggest.
It affected my business and have to close down because of customers complaint.
Happen again, after a few months..this time I buy some flex cable and a battery for galaxy s3, the grand total was around $25 usd..but when I check my history on my bank account I realize that they charge me $250 usd stead $25..I call right away to their main office and after trying to speak with yhe general manager, shes was so rude on my, saying that they don't gonna reimburse my money and shes just hang my call...I gonna never buy with this company..after market parts and thief's
I've been ordering from eTradeSupply on and off for a couple of years until about 3 months ago. Now, I rarely go elsewhere.
A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly. I was having some real issues with quality and availability of product from my normal suppliers, who I went through because both are located in the US. I had ordered from eTrade several times before, but normally only for what I couldn't find anywhere. Quality was always great, but waiting for the extra time to ship from Hong Kong was enough to not go through them for anything else.
Then they started a US warehouse. I decided to try eTradeSupply for the main bulk of my order, including replenishment stock for most of my Apple product parts. I was shocked at the quality. I've ordered from the 5 largest parts suppliers in the US, and none of them can hold a candle to what I got in. Definitely OEM quality on parts for iPhones, Galaxies, iPads, and even the Alcatel and HTC parts! I saved over $50 when compared to purchasing from my normal suppliers my first order.
The best part is that my customers have definitely noticed the increase in quality. What we sold before was great, but what we sell now is as near perfect as one can expect! The very few bad parts that I've received they've had no problem either replacing or refunding. 5 stars all the way! I'm even using one of their OEM Galaxy S4 screens in my current phone, and I couldn't be happier!
I've noticed now when I call that they specifically mention that they don't cater to the DIY purchaser. They are for wholesale, or bulk purchasing. Please remember that. If you're a DIY person just looking for a single screen, go to eTechParts, iFixIt, GadgetFix, or iMonster.
I bought a Nexus 5 display from them. after three weeks, without any kind of hits or anything, it just got cracked by itself from side to side of the screen, and the customer support wouldn't recognize the damage due to bad quality product. Avoid their screens!
Compared to the other guys out there i believe eTradeSupply is by far the best in the market! I was honestly pleasantly surprised to receive such Prompt, efficient, and friendly customer service. My experience in the past with other companies was less than admirable..
I know etradesupply for a long time, They are best in this field, We have placed more 100 orders never had any QC or late shipment issue.
UPDATE - 1/21/2015 - after notifying the company of this review, two people from their customer support and their finance departments e-mailed me. They legitimately seemed concerned about resolving my issue. I was told that the employee that was working with me was disciplined. They offered to (and immediately did) pay for screws that I needed to purchase on my own. Their English is a little broken, but I feel that their hearts are in the right place. Thank you for making this right!
CAREFUL - company "moderates" product reviews (i.e. filters out poor product reviews). I tried posting a review of the product on their website and instead of accepting it, they responded privately to it via e-mail.
Product was a great price and arrived on time. Unfortunately, the LCD/digitizer with front bezel that I received that was advertised as OEM was probably not an OEM part. It was a different brand than the one that I removed from my Nexus 7. The bezel did not adhere as well to the glass/digitizer as the original - they separate with a little pressure, whereas the original one needs to be separated with heat (that is how good the adhesive was). Finally, there are 15 screws that hold the tablet together. Only 2 of the screws worked with the new assembly. Although the company was good about responding when I contacted them, they speak very broken English. After multiple days of communicating with them (I get a response every evening - presumably because they are located in Asia), they asked me to send back the unit, rather than just send me screws that work with my unit. Instead, I wasted a few hours figuring out what micro screws I needed and ordered them on my own. I hope that the LCD itself ends up being a good quality - as other knock-offs of the same brand have poor reviews on Amazon.
I had a first buyer super great experience.I smashed my nexus 5 screen and all other site were giving me very high prices. I learned of etradersupply via a YouTube reviewer, bought the screen+some tools, watched their(etradersupply) YouTube channel for instruction and voila and almost brand new phone. They rock..
I have ordered twice from Etradesupply.
All I can say is.. WOW!
The delivery time is outstanding and the quality has been great. I highly recommend this site for anyone who wishes to purchase a replacement part for their cell phone.
I have multiple cell phone repair shops in Texas. I found Etrade Supply from great reviews from several people that attend a Dog park I frequent. I could not be happier w/ the customer service I have recvd. from them over the last 2 years. Any time I have had a question I generally recv an answer back from them w/in the hour! I recommend them to al my family & friends (that don't live near one of my repair shops lol!) I find their inventory to be fully stocked through out the year & shipping communication to be very accurate. Greenwerks, Inc
I need some small parts for my repair shop and this company has quite some choices, so I ordered with them. The shipping was fast, the quality of their products are good. I'd definitely order w/ them again!
I've had great couple of years, experiencing with the supplies and phone parts. I've been ordering LCD and the quality is good, and shipping is great and on time. I've had great customer service along the years.
Got a quick return phone call and my order was shipped that day. Will definitely be ordering again!
If you're looking for repair parts for your cell phone, I found a great place ETradeSupply. They have parts for all major brands like Samsung and Apple. Good prices and all the right parts! HIGHLY RECOMMEND!
Hey I have been ordering 2 years from Etradesupply, Quality, Customer service everything is super. Also the shipping is great because box is so well that it would never break.
Tip for consumers: I have been cell phone repair business 6 years, Now i have 8 repair chains. All of them buys from etradesupplyAsk Chimeg about eTradeSupply
We own a repair store in northridge California and thought we can add etradesupply to our list of suppliers. We order min $1500 to $5000 / mo. There customer service is a horrible. They offered free shipping, then went back on there word saying have too many ipad screens in our shopping cart and it's just too heavy to offer free shipping. They then offered 4% discount, and went back on there word, no 4% discount shows at checkout. There customer support is horrible. I wasted 3 days chatting with there customer service, very slow responses, hard to understand English, and then ended up no where. I don't trust a company that do not care about there customers. Good bye etradesupply. Webcarts#gmail
I ordered a screen-assembly for my Samsung S4 Mini T. and received the part for the Samsung S4 Mini. I complained, sent pictures of why it did not fit a week later I received the reply that the T version is not available in their region (?). Now 4 weeks further, they do not answer my e-mails, two weeks ago I received an e-mail saying that it's a holiday there and they will get back to me. After 2 weeks still no answer.
They want a 30% restocking fee, and I have to send it back on my expense!
Please do not make the same mistake like me: I ordered bye EtradeSupply.
The qualitiy of the products is verrry bad. The worst. Just trust me I bought a lcd htc one m7. To get the money back you must send it to China or US thats terrible.
After 2weeks no using of my handy a didn't get the money back. And believe me I am not one of that morons that can't repair their mobile phone. The display works for one weeks.....
Ordered a telephonescreen on June 17th which was delevered two days later from across the world. The screen was transported in a hard plastic case. Information update during the processing was very good.
Great customer service. They were quick to answer, and very accommodating when I ordered the wrong unit at getting me sorted out, and making sure I was happy. I would definitely deal with them again. Shipping options were reasonable, and a great selection.
Easy ordering process, super quick delivery and they even supply you with a video in the email to help you out. Over all, a great experience.
Fast shipping, and very good packaging, this housing is perfect like the original, i had some problems assembling the volume buttons and power button, missing in colored ones some small metal pins to ensure the click of a button. Finally, the product is well made, and it was not necessary to make drastic changes to the adaption.
After assembling all back, I tested the all the sensors, IR blaster, TSP hovering, SPen hovering, red blue and green, black, and most importantly like most all note 3 problems, the multi touch. I could put 10 fingers and no glitching. which makes this product perfect. I recommend this to you all.
i think it is one of the my fav and they selling goods in various qualities.
I have ordered from Etrade Supply for over 3 years. They have great consistent quality, compared to other China or HK sites. Order and shipping time usually 2-4 days. Now that they ship some parts from the USA (Dallas I think), I can get some parts in 1-2 days. Their packaging is phenomenal--if you get larger orders it comes in these tough "Tupperware" tubs. Cool! My service rep Tom is great. Thanks Etrade!!
I have ordered parts from etradesupply recieved it in second day, the packing was good, quality excellent. Nice fast customer service gave me good advice. Just loving it.
Parts are of good quality but flatrate shipping charge of $18.99 is bad. Buy a $80 HTC LCD digitizer, shipping is $18.99. Buy a $1.66 speaker, pay $18.99, buyb a screw $18.99 shipping even if the part is in their Texas wearhouse. I don't buy from them because of their excessive shipping charges.
OMG... I never have this worst customer center before.
I got the wrong item, so I returned it. (I contacted with the costumer center and they told me how to send it) I understand that they charge 25% for returning, but I returned the item over a month ago and they never gave me refund back. They always excuses. I paid $200- for the item, so I'm supposed to have $175- back from this company,
If you have to return the item, you should take pictures how you put it in the box. And pictures of the box.
I'm so irritated and I never recommend this company to anybody.
We use Etrade Supply for any parts we can't get from our Wholesalers in the states. Even with our Ebay account Etrade outdoes them on quality of products we have ordered. I have three service centers and we order in bulk and I have an personal account specialist that we deal with for returns. No issues here one of the best wholesalers. Just take into account its overseas for shipping. In 2014 they will have a facility in U.S. for quicker shipping.
I've ordered quite a bit from eTradeSupply. I can't vouch for their returns product because I've never had a defective part, but I love what I've gotten from them. They're a great place to get the parts that you can't find anywhere else. The only downside is the huge shipping cost and the week long shipping time. Both are because the parts ship from a store in China. If you can handle $20 in shipping or just need a specific part that you can't find elsewhere, then it's a great place to get your parts.
I am their customer for over 6 months now, and so far have no issues !!! Customer Service is awesome !! Shipping is super fast and all the items are A+ Grade. So far I am very satisfied.
Returning a defective part is a BIG hassle. I'm pretty sure they won't replace it if it is.
They said: "Regarding 1 x defective white iPhone 5 LCD assembly, the second QC is finished. However, the inspection report shows that many scracthes on the digitizer were caused by improper man-made handling. So, under this circumstance, it is very difficult for us to offer the replacement. However, this broken LCD assembly can be repaired and look new again if you would like to do that and pay the reparing fee $24.60 please advise."
I said: No thanks. You can keep it and sell it to someone else. Please remove me from your email listing. I’m no longer purchasing parts from etrade supply. Happy selling
The part was bubble wrapped. So if I paid $24.60 (probably plus shipping) it would look new again? Thought it was scratched.
I see a Sea of separation and not much customer loyalty.
I perform a handful of device repairs, and most of my parts come from trusted sellers on Ebay, well i decided to try something new , a wholesaler if you will. So i purchased a few items to repair an iPhone 4, total was around 80.00 usd, ( the iphone 4 was a personal device thank god!!). In the package of items was a screen digitizer/battery door combo, upon reassembly when testing the new screen, i noticed it wasn't functional and at times i would just get the back light with no function. i had my old screen on site to test and make sure i didn't damage the motherboard, and the test was a pass,
Well i immediately contacted etrades customer support. they got back to me and had me fill out a WEA process form, i did and included all info and pictures. Thinking this was enough to get the ball rolling, i get an email back stating that i will have to ship the defective part in for further review. at the time i was ok with this cause i knew that the item was indeed DOA.
So i looked into shipping, for this 8oz item to ship back will run me about 40-80 usd. Customer service may not be a priority in some countries, robbing a one is, i sent them a final email back stating i will be not partaking in the transaction and as a customer i will just count this as a lesson learned.
I just thought for future buyers i would give a real clear description of this company and MY experience with them. Another service they could have easily offered was sending me a new part along with a prepaid shipping slip to send the defective item back in, but that would probably make a company like this bankrupt.
I've been using etade supply for a couple years now, and have never had any big issues. Anytime there's been any problem my sales rep Roger has helped me out. I make about an order every week or so, and have never been sent anything that wasn't as said on the site (unless it was broken, in which case they sent me a new piece). But I never had any OEM trouble like the guy bellow, they've always been very honest.
They claim to have brand new OEM, but believe me they are definitely not, I work in the industry and they have all clones and copies, I ordered screens and digitizers only to find they have been somewhat tampered with telling me that they have been refurbished. all the videos they have of their QC is fake, its just a quick act for the video. and when you try to place a negative review the Mods quickly stop it, contact you and ask you to work things out.
I ordered an LCD assembly for my GS II I777 from etrade supply.
I had a very frustrating experience.
I received an assembly that was broken. One of the ribbon connectors was broken off. The ribbon was not adhered to the housing and the ground for the haptic buttons was not adhered as it would be on an OEM assembly.
I decided to return the part. Their return policy is that the customer pays for return shipping even if they send you a defective part and they verify it. Since they are based in Hong Kong shipping is expensive.
They verified that the part they sent was defective and credited back my original cost, but left me out to dry when it came to the return shipping cost. I declined to have them send me an additional part because I was afraid I would get another piece of junk that I would have to pay to send back. They did offer me a coupon for further purchases to ease my pain, but I will never use it.
In summary, I will never buy from them again, nor would I recommend them to anyone.
This site is amazing. I ordered a new digitizer/LCD for my nexus 4 and they not only had it but for way cheaper than everyonewhere else. Like about half the price. So I ordered and quickly got a shipping notification at the end of the day. Showed up at my house a few days later from China and it worked out flawlessly. Looks and feels exactly the same as before. Doesn't seem cheap either.
I have been using etradesuppy for a few months and cannot fault the customer service or the quality of the parts. If you watch their videos on youtube you'll see how much time and effort goes into the service they give. The website is very quick and clean looking and you won't have any problems finding the right parts. I have tried other online suppliers and nothing comes close to the service etrade give you. Its a shame that most angry customers post reviews and the 1000's of happy customers don't have time. Give them a try and you won't be disappointed
I recently attempted to replace a broken screen on my Google nexus 7 from ETrade Supply. I’m a novice so I did some web research and learned that the LCD screen is affixed to the glass (ifixit.com); so I ordered what I thought was the whole thing. When I searched for replacement screens, I came to ETrade Supply and ordered the replacement screen.
It turns out that ETrade Supply sells these parts separately because they contend it is really quite common to remove the adhesive binding the LCD screen to the glass and digitizer. Maybe an expert from the US can either set me or them straight… here is their contention after I realized I was sold not the broken glass and LCD but the LCD only:
“You could also buy a digitizer touch panel as well as an adhesive, and put the parts together yourself, though I suggest this be done only by professionals. So if you chose this method I would further suggest taking everything to a repair shop and asking for them to assist you.”
“The part you ordered was the “OEM Asus Google Nexus 7 Tablet LCD Screen” http://www.etradesupply.com/oem-asus-google-nexus-7-tablet-lcd-screen.html. This piece comes with nothing but the LCD. We have sold several thousand of these exact units, but usually to repair shops since changing only the LCD is very difficult”
The moral of the story, be careful when ordering from ETrade supply, my mishap caused me to waste $80 and need to pay to ship the part back to Hong Kong to get a refund! But that’s not all! Before I knew they ship this mystery part, they made me do the following before offering I could ship the part internationally on my own dime.
1) Download WEA Form for Replacement.
1. Take some high definition photos explaining the claim. The photos should include the following:
• Evidence showing the part is purchased from ETrade Supply.
• Evidence showing where and what the defect is.
2. Send it to firstname.lastname@example.org to conduct an Evaluation.
2) Then, after ETrade receives and reviews the form:
1. Print the attached WEA form.
2. Send it along with the defective part to the address of ETrade Supply Asia-Pacific warehouse in Hong Kong, China:
ETrade Supply International Limited,
RM 703 Kowloon Building, 555 Nathan RD,Kowloon Tong, HongKong
Telephone: +852 30696827
All of us in the bay area are starting to see this going sideways, $80 mistake, 1 hour to fill out the silly TPS report and then international shipping? How much does a new Nexus 7 cost?