My order status was never updated but I emailed customer service and they got back to me the same day and updated me. (in 153 reviews)
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Having to pay shipping charges as high as USD $24.89 is discouraging to purchase online from Eric Dress. Because on aliexpress.com, there is no shipping charge. And we customers like whichever is free.
Tons of great stuff. Most of them very good quality. Very reliable shop. I´m especially satisfied with professional approach of customer service staff.
They promptly answer every question and provide me with an advice if needed. No problems occured during my order process and in the finale,
I was very pleased with the items I recieved. Ericdress is now my one and only choice for on
After numerous emails regarding my last review of Ericdress, they offered me a £35 refund which I accepted. Lo and behold, it comes with conditions! Because their financial department is "overworked", it will take some time to process my refund, BUT !!! If I "kindly" amend my review to 4 or 5 stars or remove it altogether, they will prioritise my refund ! I accepted the refund offer because I just want this stressful situation to be over, but I lose £65 and am left with items which are of no use to me. At this stage I will forego my refund if it means that other people do not suffer the same fate. Angry does not even begin to describe how I feel.
I recently did my first purchase on Ericdress and I am very happy. My items came in exactly one week, just like if I were to shop at another online store and my items hit me perfectly. I'm very satisfied and I plan on purchasing more items in the near future.
My first experience with ericdress.com was a very good one. The wedding dress i ordered was exactly as depicted on the picture and description. I liked it very much. The size was perfect. And I received the dress on time. The communication with the customer service was perfect.
I was iffy at first because everything is so cheap on this website, but after my first order came in I became addicted! ericdress does not disappoint with their products and they have so many cool things to choose from. This is my go to website for online shopping!
I recently did my first purchase on Ericdress and I am very happy. My items came in exactly one week, just like if I were to shop at another online store and my items hit me perfectly. I'm very satisfied and I plan on purchasing more items in the near future
Great finds for the price
I ordered on March 31st and received a confirmation email saying processing will take 8-12 days and shipping time 2-8 days. The maximum would be a 20 day wait. On the day (April 20th) that I expected to receive my shoes I got another email telling me my shoes were shipped that day and it would be another 2-3 day wait. That should have been April 23rd and it is April 26th.
These shoes cost me $63 and the problem is they were for prom. My prom is this Friday and due to the product not coming I had to buy another pair of shoes. They then told me I cannot have a refund today because it is now en route but I do not believe that because I ordered a month ago.
I just bought a yellow jumpsuit with the fear that it didn't have any reviews. I usually buy things online when they have very good reviews (photos and a minimum of 4 stars). But I decided to give EricDress a shot because I saw very good reviews in many other items and the result was great.
The quality is very good, I love the color, material and style. The only thing that bodered me a little is that they are using pictures of a model using the jumpsuit backwards... and if I try it like that it feels very uncomfortable and it creates some wrinkles that don't look good. But either way it is very pretty using it the right way. I'm happy!
First off, MOST, if not ALL the positive reviews about Ericdress.com are completely FAKE! Secondly, these people are such liars. I wrote a review earlier this month and they quickly (same day) responded by lying that they never received any of the several emails I sent them and that they will contact me soon. Yeah right! Of course they did not and will not refund my money and they refuse to send me 2 of the 3 items I purchased. Such thieves! It's companies like theirs that gives other China based companies a bad reputation. I've contacted everyone I know to tell them to avoid Ericdress at all costs. The pictures of the items you see on their site is NOT what you will receive. When they do feel like sending you the items you purchase, it's some extremely cheap, knock off version that is laughable at best. It's too late for me, but do yourself a favor and save your money and lots of headache. My guess is that when they receive this review, they will respond pretending that they know nothing about the problems I had with them even though we went back and forth on email several times to no avail. Hey Ericdress, stop stealing from us you pathetic piece of crap!!
I ordered the item February 4, 2016. Since than 9 emails there and back. Today is March 29, 2016 and no item no money!!!!!!!!!!!!!!!!!!! If somebody writes a positive review they are lies. Do not order from this company, they take your money God know who has them. Just a 1000 people order for $100 it is in their packet a $100,000 yes hundredthousand dollars.
I believe it is a fake scam.
I received my dress yesterday but unfortunately it is to small. What is the best way to return the dress and get a larger size?
Also I would like to change the colour. Will this be a problem for me? The dress is beautiful with different colours of beading (or rhinestones) on it. What happens when you order a different colour, do they change the colour of the rhinestones to match the colour of the dress?
Thank you very much for all your help.
So I ordered two dresses from this site and one is actually a tunic and the other is a shirt. I also was charged a foreign bank fee. It took at least 6 weeks to arrive only to be sorely disappointed. Buyer be "wear", pun intended.
This company messaged me and asked for the ordered numbers, I gave them the information they needed and their response was to apologize that they were too small (they were not) and told me I could send them back. I explained that I had already donated them to charity and could not return. They then responded they would refund half my money back if I would take my review down! Scam Scam Scam!
I ordered a coat and a top both medium. The top fits me but is really poor quality. The coat doesn't fit and barely fits my 12 year old niece. Their returns policy is designed to ensure that it costs you much more to return the item than to just keep the rubbish that they have sent. Terrible, terrible company. Their awful reviews are well justified, I wish I'd paid attention to the reviews.
I was really questioning ordering from them with all the bad reviews but I took the chance. My order status was never updated but I emailed customer service and they got back to me the same day and updated me. I ordered probably the 28th of February and received my order march 18th which I think is pretty reasonable since its from China. Some people complained that it took too long orbit got stuck in customs so maybe don't order anything with like metal boning? (I'm not sure if that's why) I ordered the junoesque sweetheart corset bodice lace and tulle dress and it comes just as depicted fullness and all and fits perfectly. I will Devin rely be ordering again.
Okay. SO here's the deal. If you're going to order from Ericdress.com, especially if it is for like Prom(which is what I did) order AT LEAST 2 MONTHS IN ADVANCE. The apparently make their clothes to order so you can give them exact measurements in the comment section when ordering your dress. Also it takes like at least 20 days to make it. Plus the processing, and packaging, then the shipping. And they use DHL so just FYI have a backup dress. I ordered a month and like a week before my Prom, and I didn't get my dress until 3 days before my prom started then I also had to get it hemmed because I didn't know that they would do exact measurements if requested. SO my advice is if you are going to order from them just give yourself enough time between now and the actual date your special event is. Also definitely order expedited shipping. BUT other than that whole situation my dress was everything that I could have hoped for it was absolutely gorgeous. But we had to call the company like 10 times and the kept saying I would have it by the 7th then it was the 21st then it was the 10th then it was the 12th and my Prom was on the 12th so we called and my mom actually had to talk to the woman and had her put a rush on it. Also the website isn't always dependable on telling you about the tracking. I already got my dress and on their website it says its still pending between Processing and Shipping. SO please to anyone is ordering from here have a backup outfit just in case and make sure there is a lot of time between the event and when you are ordering
Tip for consumers: HAVE ENOUGH TIME BETWEEN THE PURCHASE AND THE SPECIAL EVENT. ORDER EXPEDITED. AND ORDER YOUR EXACT MEASUREMENTS IN THE COMMENT BOX OF YOUR ORDERAsk Alexis about EricDress
I bought my wedding dress with them and ordered it in silver, when it arrived it was gray. I tried to contact them but they said that was the color on their "chart", well no color chart was available when I ordered it otherwise I wouldn't have bought in in that color. Now my wedding is ruined cause I have a dark gray dress.
I was worried about my dress getting to me on time and the right color. Its for my vow renewing. When I go it early I was very happy, but most importantly, when I tried it on, it fix perfectly, so happy, can't wait for my husband to see me in it. I did have to put in the cleaners to have steamed, because of how it's shipped in the bag, but other than that, Perfect
I think my shoes got lost in the mail and it took a little longer BUT Eric Dress stood their grounds and helped me get my shoes and I love my shoes..Fit perfect and wore them to a fund saiser yesterday and all the ladies asked where I got them smile thank you bunches Eric Dress for not giving up on my shoes..
My first time shopping out of the country. Worst mistake I ever made. I ordered over $100 US dollars for Garbage... yes that's right garbage. First there was this lovely hooded sweat jackets with animal print interior. LOL. First of all it was too tight. One size fits all ? I am a woman that wears size 9-10 pants in US and Medium or Large tops. This is definitely not the jacket in the photo. It was a quick made, poorly sewn, cheap version of the jacket shown on the website. Like some kind of cheap material that you make stuffed animals with or sacks. The zippers were cheap plastic and the funny part they were irregular. one side was sewn on like up to my nose and the right side horizontally to my armpit. LOL !!!. An uneven zipper. What I want to know is what kind of hunchback orangutan that they think would fit this crap. Next item 2 mini dresses again not what is shown on the website. They were like shirts LOL !!! I got a cheap replica of the dresses. Ok now 2 coats... I am still laughing.. Buttons were missing , broken zipper, irregular? They should call it Ericmess instead of Ericdress. I could go on and on... I recommend not to purchase from them. Their return policy stinks... buyer has to pay round trip freight for returns. You would pay more for the freight than the junk is worth. I paid like $37 shipping to begin with when i ordered. Now if you like cheap irregular clothes and junk your friends and family would laugh at you wearing then be my guest. I had enough laughs in my house with my order. I let the cats play with the clothes. Cats love to cuddle on your clothing so they have a box full.
Tip for consumers: Still fighting with Eric Dress. Unfortunately I had to file dispute. They keep giving me the run around promising to give me a refund. Nothing yet still stuck with garbage. The offered me $50 USD to remove this post. I cannot lie for them for a partial refund. And most of all they want me to deceive the public wow. Latest they now offered me $20. usd. I will have to submit photos and links to website to show what is advertised and what I got. If I get full refund I will let you know. But for nowAsk Maria about EricDress
All the reviewers giving one star, including me are generous. This company is a nightmare. The quality of the clothing is below sub-standard. I bought a dress an four other item of clothing and there is no opening except for the tiny space of the neck opening which is obviously smaller than my shoulders. I ordered five items; however, I am getting the items one every two weeks. It is now over one month and I am still waiting for two more items. Every item received is a disappointment. Cheap and sized too small. I believe that this company is out to cheat international customers since we are not protected by law for returns etc.
All the five star customers on this page...I would question those as well. I am not going to lose any sleep trying to get my money back. My message to potential customers: All of the one-star ratings on this site are real people. I have been cheated out of my $120. because I did not pay attention to the low-ratings and concerns. Please do not fall into the same trap.
Worst company ever, sent back dress ,post office delivered on Saturday march 5 they were closed left a card eric dress refused to pick up the dress had to go through procedure to get them to redeliver finally found out they received the dress march 14, said they would process refund in 10-15 days not the full amount still waiting April 29 have not received anything
This is far most the best China website to shop from that I have stumbled on the prices are unbelievable but trust me best value for your money been using this website for 2 years now and I don't think I'll ever stop I never regret buying here best part is they have a app in the play store!!! With tones of rewards, I invited my girlfriend to shop here and she loved me for it :D :D :D
I bought a coat which came with a zipper broken (plastic zipper by the way...), I contacted customer service and they just told me the broken was caused during the transition or by customer which it isn't true.
I'm very pissed off with lack of customer service and crappy product quality!!!
I will never buy from this store again!!!!!
Update on 03/01/16:
Customer service response was that they want me to use the money that was returned to me for another item that wasn't available to fix the zipper, which isn't acceptable.
As I already responded on my email to the customer representative, I am very frustrated with the bad quality of these products and their non customer oriented service.
So, I give up on trying to get my problem resolved because I have been chasing them for weeks now.... I am tired of ericdress store.
Therefore, I won't never buy from this store again and I really don't recommend it to anyone.
If you buy in this store, you have to take the risk on having cheap quality products and not getting your problem resolved.
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