Spoke with Customer Service on the 'phone and they were efficient and helpful. (in 144 reviews)
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I ordered a jacket from your website 2 weeks ago and still do not have confirmation that my package was shipped. I emailed eric dress and no response. I am very disappointed and wish I had read other reviews before purchasing. As this seems to be a reoccurring issue with eric dress.
I ordered multiple items online on 1/1/16 The email I received back gave me a order number but no information about the items I ordered. I never dreamed I would need to take a screen shot of my order to keep track of it. I received a partial shipment promptly on 1/5/16 but was unhappy with the quality and emailed the address given at their website for instructions on returns. No reply received and it is now 1/27/16 and I have not received the other items. I have tried in vain to use my order number on their website to pull up my original order. Each time it says there is no such order. I have opened a dispute with paypal and again Ericdress just responded that I need to ask for the return address. Why they didn't include it in their reply is beyond me. Items received were of inferior quality. Customer service has been no existent. Buyers beware as items are shipped from Asia complicating matters and I'm sure if I ever get directions on how to return the items, it will cost me an arm and leg to do so. I will continue to work with paypal though in hopes of getting some sort of satisfactory resolution
Ordered boots for $90.00 and received something totally different after waiting 2 months. Paid via PayPal thinking I would be protected. Wrong! They offered me ten dollars which I refused. Was told by PayPal in dispute I needed to send boots to China and provide a tracking #. Their site states that there is an address in LA for American returns.Wrong again! Would cost me $110 to ship to China something I did NOT order!! Disgusting!!! PayPal cannot help because I cannot keep boots and get my money returned also, which is fair. Now I'm stuck with something horrible and would cost more to return! SCAM!!!!
I have ordered on 1st week of November 2 products have yet not come.....company does not even bother to reply or refund .....other products also came after various follow up..product numbers are 897065 and 897066.....regretting on my decision to order on this site...
Most of the items is in god quality and the design is lovely and the Color always correct with the photos ...
I am deeply satistifed with my purchase at Ericdress. They went above and beyond to accomodate my shipping request and did everything to make it happen. It arrived on time and the coat I ordered is even more beautiful in person. Thank you to your wonderful team, I am surely going to buy from your webstore again!
Don't do it!!! I ordered the denim dress thought it was really cute ... This is what I received ... A child sized dress. I already have a dispute going. I also ordered dome other things but the trust is gone. I will post the differences in the dresses I have pictures look at my fb page Stacey Rolfe-Wiley I'll put them there.
I am absolutely in love with my dress!!!! It is so beautifully made...with lining, boning, padding and a bra strap in the back so need to wear an actual bra!! I bought it to wear to a ball!! The service from Eric dress is great and it arrived earlier than expected! Thanks so much!!!
I ordered a cute plaid dress and received a solid navy dress trimmed in orange. I have sent over 20 messages and emails. I have done live chats. Basically, I have to pay to return the wrong dress even though the mistake is theirs. This company lacks professionalism and does not believe in customer service. Don't make the same mistake I did.
Beware of ordering from them. They have sizes that are way too small. Ordered a size 2XL and it was more like a size 2. Wow, they are so wrong with women's sizes. The company is located in China and to try to get a US address is impossible. I have been trying for 2 weeks to get a address and nothing. They don't respond to your questions. Everything is written in Chinese so you can't return it. Such a joke! DONT Order from this company. NOT HONEST!
Got my dress and it is beautiful!! I measured myself correctly and managed to order the right size. it fits me perfectly! the material feels really good quality and the Flowers is gorgeous! I highly recommend to buy this dress. I cannot wait to wear in on my special day!
What a delightful dress - we are very happy with it. We ordered it in white and were very pleased.Perfect fit and beautifully made, very pretty bodice and soft material... Wonderful service from Ericdress - we have already ordered more products from this website. Highly recommended.
This site is disaster I regret that I bought anything from them they took my money and when I asked them to return from 14 days they did not give me anything till now. Only asking me to wait. This mess is because of them I ordered many items but after they took my money(on the spot) they sent me an e mail that many of them are out of stock.this is not my business.this happened in first of this month and till now they asking me to wait. I don't know how can get money back From them? Any advice
Have been waiting 6 days now for an order to simply move from "processing" even though I paid extra for an expedited shipping. My email has yet to be answered I regards to this issue. Reading other reviews, I'm now also worried about the quality...if my order actually comes.
Alex has been extremely helpful with order #58722 when the item I ordered was out of stock. He was helpful in the exchange to a different product. So far I have only received part of my order and I find the quality of the merchandise to be quite satisfactory. I look forward to receiving the remainder of my order and look forward to making future purchases.
As so many others have stated here, the materials and design of the clothes are not only cheap and tacky, the sizes are WAY off for Western standards. Seems impossible to return items, and if you want to, they charge a fortune in mailing! Go to a trusted and known site and order, these guys are scammers and wont be around long!
Stay away from this website! Inaccurate sizes, inaccurate colours, fabrics of very low quality, buttons on clothing are also of the poorest quality. To put the cherry on the cake, if you would like to return any items you have to secure the package for 45 or so dollars!!!
I ordered a green coat but got a turquoise coat of very poor quality! Also bought a certain colour top but instead got a reddish/peach top which I absolutely hate. The transaction never showed on my account although the money was deducted from my bank account. It It was impossible for me to track the items because they tracking service is in Manderin or some other language!!
Please do yourself a favour and stay well clear of purchasing from Eric dress or any other Chinese clothing company.
Also, read the terms and conditions for returns! It will make you laugh! Completely, unreasonable and ridiculous!!!!!
Fits beautifully! Mine is pink just same as the picture,color is true to photo (at least on my monitor).The lace applique is exquisite .I am 5'7" and even with heels the skirt is a bit long but that is easily altered. So happy with my purchase!
My order was shipped on 11.12.2015, it is now 10.1.2015 and it still hasn't arrived. This is the first and last time I will be ordering with Ericdress. If this isn't resolved in the next few days I will contact PayPal resolution.
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