Thank you, great service, and order delivered on time. Parcel is in good condition when arrived. It was a pleasure to deal with an online company. Easy to use web site. Great customer service. Helpful online chat system. Thanks for the follow up note. We are really happy with our product too.
Bought a $400 quilt cover, and no response, kept ringing, and was told on order, then arrived, and then sent and never turned up. When contacted asking about it, arrived yesterday into warehouse, dispatch tomorrow, but tomorrow never comes, finally cancelled order, sent two emails with bank details to refund, but no response, contacted yet again and saying never received emails from us... issue is still pending after 6 weeks.
Just wanted to let you know that the two doona covers l purchased have arrived so promptly (From VIC to country NSW in around 4 days, so faster than a Aussie Post letter!) and delivered to my door by friendly freight people. The doona covers are great and my kids and l are very happy with them. Thanks so much for a prompt service and fantastic range to choose from. I don't normally do online purchases, but am impressed with your products and efficient delivery. I have told friends and family about your website since l have been so happy with both the quality of the doona covers and the quick delivery. Cheers.
I purchased a quilt cover online which was delivered within a week. Excellent customer service since I had to return my purchase as I preferred a more crisp feel. I was kept informed through the whole process. I got a credit note and I will definitely buy from them again and will tell my friends and family to as well.
I normally do not add reviews but the outstanding service has convinced me to do so. I ordered a throw 3 days ago; I was expecting some guests and I needed a throw rug urgently. Elan linen guaranteed the delivery in time and within 3 days my parcel is here. This is exactly what I was looking for... a THROW - not a blanket. It's SUPER soft and washed up nicely. It is "ivory" in color - but a light ivory - not very deep yellow... which is perfect for me. Also it is lightweight. Also good for me. Please DO NOT hesitate to buy from them due to some bad reviews, service is EXCELLENT!
Purchased a bedspread worth almost $500 and received it within 4 days in perfect condition. The bedspread looked even better than the image online. Totally in love with it and the price was very nominal for the quality of the product. Plus cant complain about the service, received my item within 4 days!. Keep it up Elan
Purchased bedspreads worth $500 and received them within 4 days. I received order confirmation and then a phone call to confirm order. This was on a Saturday. Received complete order on Thursday. Very happy with my purchase.
I recently bought muslin wraps online and after a day or two I was advised some were not available and I was given the option of a refund or choose from one of the others they had in stock. I decided to choose the others they had in stock and received them within the time frame. The quality of the product are of excellent quality and the prices are the best around from what I have found online. Very happy with quality and customer service. I will definitely be buying again without a doubt. Keep up with the good work.
I had a very pleasant shopping experience with elan linen. They had a very large variety of bed sheets to choose from. We got 2 sets of flannelette sheets and they are amazing. Delivered within a week although there were auspost disruptions. I will definitely shop again with elan.
I ordered the product from online by searching the google. A shipping error occurred when the product was delivered to New Zealand, and I could not find the proper way to deal with. I have contacted the staff with chatting on the website, and she caught what is the problem and how to solve exactly. Although I proceeded the refund due to the reshipping period and the mark which is resent to the sender, Im satisfied with the hospitality by hundred percentages and would like to use the website if I have a chance.
I don't usually submit reviews like this, but after being VERY reluctant to use this website after reading bad reviews calling it a scam, I have to say that my experience has exceptional. Their live chat support girl "Diana" talked me through the purchase, confirmed the product (Heritage brand All season Wool Quilt in King size) was indeed in stock, I went ahead and ordered. This was Monday night. Today (Wed) at 11am it was delivered to my door, and I should add, I live in Sydney.
Add to this the fact that their price point was less than half what the same quilt retails for at DJs, colour me impressed!
Thanks ElanLinen, I'd happily be a repeat customer.
Bought a comforter set - when it arrived it was thin cheap material not at all as it was depicted on line - total scam / asked for a refund and returned product. Still no refund - have contacted Fair Trading - STAY AWAY FROM THESE GUYS
Huge savings all at one place, I really like shopping through them. I am going to buy more and more Puchaced items online and it has been a great. Delivery has been prompt and items are of extreemly good. Quality.
We have ordered bath accessories from dri glo range thrice with this company for our clinic and we never had any inconvenience. The products are great & order always arrives in a very reasonable time given the distance from VIC to WA it takes hardly 6 days. We'll keep buying from them in future and have no complaints. Thanks, Brad.
Their Alpaca blankets are of great quality and the prices are so tempting. When I bought one I could not resist telling my friends about it and we ordered 3 more! Orders arrived within a week and delivery was safe and free. I wonder about your negative reviews elan linen, some people just keep complaining perhaps! But they have kind staff and good service. Keep going
With thanks,
Linda.
My husband and I visited the Elan Linen Store several times for different bedding, quilt covers, pillows and sheets. Every purchase we made was perfect for us because the customer support asked some very smart questions before making what turned out to be the right suggestions. For example, I'm a bank manager allergic from polyester, so the level of determination is crucial for a proper night's rest. Support team guided and I got the 100% actual cotton bedding!
Well I don't know why people saying so many bad things about this company! I ordered 2 quilt covers out of which one was out of stock. I was contacted 4 days after I paid, they told me one item is missing and If i want to buy anything else they would give me 10% off as apology which I accepted and selected another design. They sent the available quilt cover next day and second one was sent 5 days later so all in all not a bad experience. I think when you are savvy and want to save some $$ but get genuine products, you have to compromise on delivery times. Good luck Elan, Suzanne
Purchased a glider chair for myself last Sunday and received the delivery on Wednesday. I was not expecting this quick response. The parcel was left outside my door exactly as I had advised in the order notes. Item was received in perfect condition. No hassles at all. Really appreciate the service they are providing to busy individuals like myself who can't really chase around merchants for deliveries.
Elan I have received my coverlet yesterday just within 6 days and I am very pleased with how it looks. The patchwork is done very beautifully and hubby loved the colors. Great price & service. Thank you xx Helen Cook
I had a very good experience with elan linen. I liked a alpaca knee rug for my mum and it was cheaper than most sites. As soon as I placed the order I received a confirmation email and within 3 days I received another email to advise that my item has been shipped along with tracking information. The rug is absolutely beautiful and my mother loves it. I don't usually write reviews but I saw this page and wanted to share my experience.
P. S I'm in the retail industry as well and understand that it's usually very hard to satisfy each and every customer.
Overview
ElanLinen has a rating of 2.9 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. ElanLinen ranks 13th among Bedding sites.
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- Melbourne, VIC, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members