ElanLinen

I recently bought muslin wraps online and after a day or two I was advised some were not available and I was given the option of a refund or choose from one of the others they had in stock. I decided to choose the others they had in stock and received them within the time frame. The quality of the product are of excellent quality and the prices are the best around from what I have found online. Very happy with quality and customer service. I will definitely be buying again without a doubt. Keep up with the good work.

I ordered 2 kids bed from ElanLinen for my kids. The beds are in good condition and very spacious for the kids. But the delivery arrived a little late.

I have bought stuff from here a few times now. Every time delivered within time promised and never had any problems with the products. ALso awsome deals keep appearing on this website.
Recommended.

Thank you, great service, and order delivered on time. Parcel is in good condition when arrived. It was a pleasure to deal with an online company. Easy to use web site. Great customer service. Helpful online chat system. Thanks for the follow up note. We are really happy with our product too.

After reading other reviews I was worried about ordering from Elan but thought I should try something cheap to see how they went. I ordered Thusday night and the package arrived Tuesday lunch time.
I received my goods right on time. My 3 cushions arrived in good shape. I guess it's what they say... bad experience you tell ten people, good service you tell none. I don't really think that should be the case, but I guess that's how it goes. I'm happy to say nice work Elan.

Purchased a bedspread worth almost $500 and received it within 4 days in perfect condition. The bedspread looked even better than the image online. Totally in love with it and the price was very nominal for the quality of the product. Plus cant complain about the service, received my item within 4 days!. Keep it up Elan

Bought a $400 quilt cover, and no response, kept ringing, and was told on order, then arrived, and then sent and never turned up. When contacted asking about it, arrived yesterday into warehouse, dispatch tomorrow, but tomorrow never comes, finally cancelled order, sent two emails with bank details to refund, but no response, contacted yet again and saying never received emails from us... issue is still pending after 6 weeks.

Purchased a glider chair for myself last Sunday and received the delivery on Wednesday. I was not expecting this quick response. The parcel was left outside my door exactly as I had advised in the order notes. Item was received in perfect condition. No hassles at all. Really appreciate the service they are providing to busy individuals like myself who can't really chase around merchants for deliveries.

I checked first to see if product was in stock before ordering and was assured it was and could be posted to me within a couple of days after order was recieved ( and payed for). It took two weeks to be posted and I was NOT impressed with customer service at all in the interim.
No response to a phone message ( no one seems to answer the phone) nor an email requiring information on my purchase till I asked for a refund by email unless my revised deadline was met.
I was happy with my purchase when it finally arrived and it was cheaper than other sites for the same product.

No product received after one month. Tried to charge me postage after they couldn't supply what I'd ordered. Claimed they'd refund postage, which they haven't done. Etc. Etc. Etc. Avoid!

Just wanted to let you know that the two doona covers l purchased have arrived so promptly (From VIC to country NSW in around 4 days, so faster than a Aussie Post letter!) and delivered to my door by friendly freight people. The doona covers are great and my kids and l are very happy with them. Thanks so much for a prompt service and fantastic range to choose from. I don't normally do online purchases, but am impressed with your products and efficient delivery. I have told friends and family about your website since l have been so happy with both the quality of the doona covers and the quick delivery. Cheers.

I ordered some swaddles for a disabled mum and we needed them within 3 days. I checked almost 5 online stores and all of them apologized but Elanlinen delivered them to me in NSW overnight and free of cost. The online chat was very supportive and a quick way to do something as Stella took my order and ensured that it gets shipped next day. So five stars for you girl and thank you elan. I hope that bad reviews would not affect your business.

Cheers,
Elizabeth Quirk

Bought a beautiful bedspread from Elan last week which arrived within 3 - 4 days. The bedspread looks alot more valuable than what I paid for it. Keep it up guys!

I ordered the product from online by searching the google. A shipping error occurred when the product was delivered to New Zealand, and I could not find the proper way to deal with. I have contacted the staff with chatting on the website, and she caught what is the problem and how to solve exactly. Although I proceeded the refund due to the reshipping period and the mark which is resent to the sender, Im satisfied with the hospitality by hundred percentages and would like to use the website if I have a chance.

I purchased a quilt cover online which was delivered within a week. Excellent customer service since I had to return my purchase as I preferred a more crisp feel. I was kept informed through the whole process. I got a credit note and I will definitely buy from them again and will tell my friends and family to as well.

I normally do not add reviews but the outstanding service has convinced me to do so. I ordered a throw 3 days ago; I was expecting some guests and I needed a throw rug urgently. Elan linen guaranteed the delivery in time and within 3 days my parcel is here. This is exactly what I was looking for... a THROW - not a blanket. It's SUPER soft and washed up nicely. It is "ivory" in color - but a light ivory - not very deep yellow... which is perfect for me. Also it is lightweight. Also good for me. Please DO NOT hesitate to buy from them due to some bad reviews, service is EXCELLENT!

I have been embroiled in a dispute with this company for over a month after purchasing linen to the value of $300. First they said it wasmt in stock then they tried to offer me inferior alternatives and then finally are refusing to refund me my money. They continue to say tgey will refund but the money is not showing up in my account. I am utterly disgusted and intend to pursuit it further now eith ACCC.

Not sure what all the negative reviews here are about. My order from Elan Linen arrived within 5-8 days which was very impressive. The company's communication was smooth and efficient. Kate even credited my account when I told her my $10 first-timers voucher didn't process on my order. I was a bit sceptical about using elan linen based on some of these comments but didn't have a problem at all. Used the quilt cover already and its fantastic. Very happy.

I got myself a rug from Elan Linen which I had been dreaming about for sometime now. Saved for weeks and placed the order with this company. Although I was little hesitant to spend this much money online with seemingly a small company but all turned out to be great. The product, customer service and shopping experience was perfect. I'll be back again for some linen very soon.

I should have read the reviews of this company before ordering - the reviews are generally NOT favourable. I have been waiting for my order for a month and just get apologies, excuses and more apologies. I am keeping a trail of their email responses as evidence that the goods have not been delivered. I have contacted my bank to lodge a dispute to get my money back, and will progress this matter further if that is unsuccessful. Stay away from Elan Linen!

Hello all you lovely people at ELAN,

I received my bedspread this morning, have put it on the bed and it looks beautiful. I am thrilled to pieces with it, the quality is great and the colour suits the room perfectly. Many thanks to Chris who was so helpful when I was undecided about the colour and the weight, she was more than patient with me.

Once again,

Many thanks for this lovely product.

Mary Marsh

Their Alpaca blankets are of great quality and the prices are so tempting. When I bought one I could not resist telling my friends about it and we ordered 3 more! Orders arrived within a week and delivery was safe and free. I wonder about your negative reviews elan linen, some people just keep complaining perhaps! But they have kind staff and good service. Keep going

With thanks,
Linda.

My online purchase was dispatched promptly, well packed, and arrived within 2 days. One item was unavailable from the supplier and Elan Linen emailed me offering a store credit or refund.