I've been charged of an extra cost from the company I rented the car from. (in 337 reviews)
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This was first time we made reservation trough economybookings.com, and we are very satisfied because it is easy, safe and transparent.
At rent a car company we did not get the identical car that we booked, but we got a car in the same class and diesel which are normally charge extra. Car was new and tidy, we had no problems with it. The only thing I would mention as a remark is a long time need to pick up car, about one and half hour, the reservation and all the paperwork (credit card deposit, driver info,...) we done a few days earlier, so this was really a bit long. Returning car was quickly and easily process. Staff helpful and polite. On the end would recommend.
This was one of the cheapest quotes yet included unlimited mileage and a low collision damage excess so already a winning combination.
On the day I arrived 2 hours earlier than booked but Dollar/Thrifty accommodated my request to change the pickup time (as long as I brought it back the same time on the return date).
I wasn't told that there are toll roads in Canada and these toll will incur an administrative overhead of $15 but if you pay online for them (within 1 week) and show Dollar/Thrifty the receipt you will not incur this admin charge
Also strange is that they charge you for a full tank of fuel (and you return it empty).... well I was charged $70 but actually it only costs 45 to fill from empty which was a bit of a cheek but overall it was still best value
I changed my booking and was charged the full amount in advance despite not authorising this and being told it was pay on arrival. I had to change the booking again and instead of transferring the money already paid they said I would get a refund and pay on arrival. I'm still waiting for my refund over a month since being told I would get one and subsequent emails have been ignored! Awful customer service will raise an investigation with my bank against them to get my refund!
I have been waiting for a refund since the end of my holiday 23/9/15. I have phoned, emailed many times and never get a response. After being cut off 3 times this morning waiting to speak to Alex, I finally got told that I won't be having my refund excess back because I didn't have an accident. I was told when I booked it that it was a refundable excess and that I would get the money back 87 euros. Alex just continued to say that I won't get it back and when I asked why he actually said he didn't know!! I would never use them again, I am absolutely fuming.
I rented a car through Economy Booking and would never deal with this comoany again. When I arrived to pick up the car, the rental company advised that they accept only 'USA creidt cards' - mine is an international card accepted in every country in the world. When I contacted Economy Booking, I found their US telephone number had been cancelled, then realised the company is located in Latvia and has an office in Russia. It proved to be a bad combination for obtaining a reimbursement. There are too many good brokers and agencies that there is no reason to gamble on one such as this.
I am particularly grateful that the pricing includes everything, including the insurance, as unexpected prices can always be a difficult issue for non native speakers to comprehend. We look forward to a continuing relationship in the coming years.
Your firm and staff demonstrated patience, willingness to go out of their way to make things look easy and the promptness associated with their service is exemplary. It is really a pleasure to associate with such good people and I truly would recommend your firm to some of my business colleagues.
I am disgusted by their practice. They will make you think you've got the best rate then after you've book it without the cancellation option, only will you see how much taxes and fees are on top of the rental. They will not tell you that the quoted price does not include taxes and fees. You will be better off going directly to the actual car rental's website and booking directly where you'll get a true total quote upfront. Will never use them again and never recommend.
I booked a car online for a Florida airport. There were two type cars at the lowest price. They wrote me and said there were no cars available for the one I selected, and when I asked about the second type car, they said there were no cars available for that type either. Then, they said I could have a car for an additional cost, about 25% more, so I cancelled. Normally in the US, if a specific car is booked and is not available, the company gives you another car at the same price. I think this was all about bait and switch, so I cancelled the whole thing. They should not have a price online that is not legitimate. I will never use them again.
I have been nagging the company about an issue but they are not willing to try anything to solve it and now all I get is ignorance from them. I will take it to a higher level because they are everything but not professional. Does anyone have any idea where you can take complaints any further?
Kindly be aware of this company!!
1- they never obey to their rules & regulations
2- they barely reply to your e-mails
3- they took my money without me renting a car
4- they work with impolite companies
5- they never satisfy you
6- they are unprofessional
7- they lost me & a lot of people like me
We were stranded in a car rental warehouse in Italy after the local company rejected our booking from economy bookings. We were forced to pay 6 times the amount we agreed for the same car.
Whats more I spoke to the customer services team from EB when we were there explained the situation and they promised they would refund the money for our original rental. When we got home they cited some fine print and kept the money.
They are not only swindlers they are liars as well. Avoid them if you can, there are plenty of other better companies out there.
I have been trying to get a refund from Economy Bookings since August 2015 for a car we booked 6 months in advance and paid for in full. We were told the rental office was on the site of Ibiza airport but sadly it turned out to be a coach ride away. We queued with around 75 other people at the office, waited for 3 hours with 2 young children in tow. Eventually after no apologies we were given a car that didn't actually work, windows and Aircon broken! So after another 45 min wait we gave up and left without a car. The 'support' office were less than interested and said we had to put it in writing by email to their firstname.lastname@example.org. We sent our first email on the 18th August and have sent several subsequent emails. We have not had any response (except for automated responses telling us they will respond within 7-10 days!) This company simply has no moral standing and you would be foolish to trust them with a penny of your money.
Tip for consumers: Don't go anywhere near this company. If you run into trouble, which is highly likely, you'll never get a response to your complaint.Ask samantha about EconomyBookings
Leary about this economybookings.com after reading the reviews. went ahead with the car booking amount Euro 80.00. After ran through my booking process with my credit card, the confirmation amount to euro 218.00. this over charge really puzzle me how this booking site work??? Scam booking site? very likely indeed.......
I don't even want to give any stars. This was a complete joke. I made my reservation 9/16/15 , received email confirmation, and on 10/10/15 when I arrived at my destination I called the company my rental was through (Flightcar) and was told that it was cancelled and transferred to another company. All done without not only my permission, but I was never even contacted to be told it was transferred. I had to find out the day I got there, and the transfer was to a company that wanted to now charge me $180 for my rental instead of the $37 my email confirmation was for!! If I knew this was going to happen I would have searched for another rental well before being there!! Then when I called to complain the people there literally refuse to ever let you speak with a manager. Not only did you guys collect money from me for the rental, you failed to tell me that my rental was transferred, and killed a lot of the time I had there on my VERY SHORT birthday vacation. I had one day to be there and literally like 15hrs. I spent 3.5hrs locating a car when I arrived. I will make sure that I write this review on any review link I can find so that no one else will make the same mistake and utilize this useless company. Save yourself the hassel!!!
10/16 I had to go online to Paypal to dispute the charges since they had still not refunded my money like I had been told. I was able to get that refunded through them on Paypal though.
10/19 My response to this company through email went as follows (unfortunately though it's not a valid email cause it came back to me):
To whom it may concern,
I wrote a review about your company the other day on sitejabber.com and many others, and you posted a response asking me to email you my Booking # so that you may "look into it". Ironically when I went to check my email you managed to wipe that # off of the paperwork you emailed me so I will have to see what that # is when I return home, and look for it there.
I do however still have the voucher # B812..... so hopefully you can look into it that way. Regardless I gave your company many opportunities to make this right, and you failed to do so hence all of the poor reviews on your company from me. I will not EVER utilize your company for anything so I don't feel there really is anything you can now do to change that.
Have a great day!
Tip for consumers: DO NOT WASTE YOUR TIME. THEY COLLECT PAYMENT AND HAVE NO CAR WHEN YOU ARRIVE.Ask Casie about EconomyBookings
2015 September me and my wife were going to Tenerife and looking for a car to rent. We ordered Seat Ibiza for 150 euros for a week. Order went well until I wrote to online consultant or everything is ok. Then she said Seat Ibiza is not available, suggested WV POLO for ~175 euros. We accepted, but at the end of the new order she said we have to leave 900euros deposit. I said that she would suspend the order, because I'm going to check elsewhere for car because of this deposit. She said in all Spain countries deposit is the same.
Then I went to Auto Reisen, ordered Seat Ibiza for 98euros a week and with no deposit. So what happens here in economy bookings?
Don't book with this company. I booked a car from LAX for a week arrived after a long flight from the UK to find that they had only paid $17 of the $280 that I had paid them, to NU rentals. I then had to pay another $300 to rent a car. NU said this had had happened many times with this company. This occurred on the 17th of August 2015. It is now the 13th of October 2015 I have had one email saying they will investigate and have heard nothing else. PLEASE DONT USE THEM
Be VERY careful doing business or renting a car through EconomyBooking.com - Just had a BAD experience with them not returning my down payment paid via PayPal for a rental car, which I requested to cancel due to excessive charges not authorized by me => Reservation-# B21290928 - It's now 2 weeks and no response to my e-mails and various telephone calls. - Read their many negative reviews and then: STAY AWAY !
Update: finally my down payment has been refunded. Perhaps my negative review about this company helped ...?!?!
I am an extremely irate and unhappy customer. I think that economybookings.com are shameful and i believe that i have been cheated.
In a nut shell, the price that was quoted WAS NOT the final price i paid when i collected the car, Infact I paid 5 TIMES more than at the car dealership than what was quoted. This is blatant deceit
I ADVISE YOU TO NEVER USE THIS SITE. I would give them ZERO Stars if i could
I have all my bills and am happy to prove my case.!!
When I arrived to collect my rental car, a Chevrolet Impala, I was informed the model I had booked was in the Premium range not in the Full size. I ended up with a Nissan Altima instead. It was a really good car. However I swapped this for a Dodge Charger on my second week.as I wanted something a bit sportier.
I paid a small fee to do this.
The Dodge was slightly bigger and looked great. When I got it home I noticed it had quite a few areas of damage, the wipers needed changed, the onboard computer stated it required an oil service and the air conditioning wasn't as good as the Nissan.
I suspect it needed a recharge.
It had travelled 45 thousand miles which was a bit surprising as rental cars are normally newer with less miles.
I suggest the web site is amended to reflect the true classification of the Impala so other people are not misled.
The staff at the collection and drop point were very courteous and helpful, particularly the lady who did the exchange for my second week.
I was travelling from Phoenix to San Francisco and was able thanks to the professionalism, knowledge and patience of the staff at Economybookings to arrange the perfect vehicle for our road trip. I was a little cautious about using Dollar, because my only previous experience with them in the States had been horrendous, but that was in Orlando, and they tried every trick to sell add ons. Phoenix was very different, polite, efficient and quick. I still was sold roadside rescue but that was appropriate for the journey and was a prudent recommendation for a long road trip.
I am thoroughly disgusted with the service and the booking that I have made with this company. My flight was delayed. I phoned the company in order to inform them on this. In response they chose to impose additional charges, initially telling me that they would have to change the rental company at no extra charge to me, then informing me of a price increase after I agreed to this. No effort was made to rectify the situation. In addition, the number that I was provided for the rental company partner (from where I was supposed to pick up the car) was wrong and could not be contacted. I would avoid this service in future and not hesitate to say it is the worst car rental company I have ever used
Everything was excellent. The cabriolet we had rented, was too small for all our luggage. They let us use a bigger car the first day, so we could bring our things to the apartment. Everyone working at Dollar rent a car was very servicemainded. Delivering the car at the end of the holiday, took only some few minutes.
This is a rip off site. They quoted me one rate and once they had my information the total jumped 400%. Currently trying to cancel with little luck. Finally got through to them and they will email me a cancellation confirmation in the "next 10 minutes". Probably going to have to cancel my credit card now. Be leary of these guys. Shady operation.
I booked a car over portal Economybooking - it was easy........ too easy:
I was not able to rent-a-car at the location.
I do have visa electron, and rent-a-car companies refuse to issue a car despite my limit of almoust more than a car value.
Economy booking refused to reimburse what they charged.
The explanation was that in "general conditions" there is a note that thay will not reibures cases like this....Of course, general notes were visible only after you pay.
-yes, I should of known better, but..
the fact stay:
- I did not get a car
-Economybooking cherged me full rental and would not reinburse, even when I mentioned that I would have understanding for some processing fee
-Economybooking did not pay anything to rent-a-car company
-Economybooking kept all the money.
... Nice business model Economybooking...... very profitable.....
Damir V (Canada)
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