I've been charged of an extra cost from the company I rented the car from. (in 312 reviews)
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When I arrived to collect my rental car, a Chevrolet Impala, I was informed the model I had booked was in the Premium range not in the Full size. I ended up with a Nissan Altima instead. It was a really good car. However I swapped this for a Dodge Charger on my second week.as I wanted something a bit sportier.
I paid a small fee to do this.
The Dodge was slightly bigger and looked great. When I got it home I noticed it had quite a few areas of damage, the wipers needed changed, the onboard computer stated it required an oil service and the air conditioning wasn't as good as the Nissan.
I suspect it needed a recharge.
It had travelled 45 thousand miles which was a bit surprising as rental cars are normally newer with less miles.
I suggest the web site is amended to reflect the true classification of the Impala so other people are not misled.
The staff at the collection and drop point were very courteous and helpful, particularly the lady who did the exchange for my second week.
I was travelling from Phoenix to San Francisco and was able thanks to the professionalism, knowledge and patience of the staff at Economybookings to arrange the perfect vehicle for our road trip. I was a little cautious about using Dollar, because my only previous experience with them in the States had been horrendous, but that was in Orlando, and they tried every trick to sell add ons. Phoenix was very different, polite, efficient and quick. I still was sold roadside rescue but that was appropriate for the journey and was a prudent recommendation for a long road trip.
I am thoroughly disgusted with the service and the booking that I have made with this company. My flight was delayed. I phoned the company in order to inform them on this. In response they chose to impose additional charges, initially telling me that they would have to change the rental company at no extra charge to me, then informing me of a price increase after I agreed to this. No effort was made to rectify the situation. In addition, the number that I was provided for the rental company partner (from where I was supposed to pick up the car) was wrong and could not be contacted. I would avoid this service in future and not hesitate to say it is the worst car rental company I have ever used
Everything was excellent. The cabriolet we had rented, was too small for all our luggage. They let us use a bigger car the first day, so we could bring our things to the apartment. Everyone working at Dollar rent a car was very servicemainded. Delivering the car at the end of the holiday, took only some few minutes.
This is a rip off site. They quoted me one rate and once they had my information the total jumped 400%. Currently trying to cancel with little luck. Finally got through to them and they will email me a cancellation confirmation in the "next 10 minutes". Probably going to have to cancel my credit card now. Be leary of these guys. Shady operation.
I booked a car over portal Economybooking - it was easy........ too easy:
I was not able to rent-a-car at the location.
I do have visa electron, and rent-a-car companies refuse to issue a car despite my limit of almoust more than a car value.
Economy booking refused to reimburse what they charged.
The explanation was that in "general conditions" there is a note that thay will not reibures cases like this....Of course, general notes were visible only after you pay.
-yes, I should of known better, but..
the fact stay:
- I did not get a car
-Economybooking cherged me full rental and would not reinburse, even when I mentioned that I would have understanding for some processing fee
-Economybooking did not pay anything to rent-a-car company
-Economybooking kept all the money.
... Nice business model Economybooking...... very profitable.....
Damir V (Canada)
The website is very easy to use and they have enough companies to give you a good variety of options. All the process is straight forward and without useless steps. You will receive maybe too many emails related to the rental (some of them of little use), but so far no spam at all (like promos, etc). I am pleased with the service they provide and will definitely re-use it again
We travelled from Dubai to Venice having pre-booked a rental car to pick up from Venice today to the 30tb September.
On arriving at Gold Car reception, they confirmed my booking and requested my drivers license and passport, which I produced, the gentleman in turn said that my Australian drivers license was not sufficient and that I required an international drivers license which I have never required and do not have.
I called booking.com and the gentleman on the other end advised the same and mentioned its on my voucher, which it's not,I'm not sure whether this is a website, print or other reason why it did not specify this requirement, nevertheless, even if it is, it's ridiculous, I have an apartment in Italy, travel 1-2 times a year, normally use Expedia to book hire car, normally never have a problem in using my Australian drivers license. With this being the first time I've used booking.com, being stranded in Venice airport as no cars available from other rental companies, I am appalled and this is not acceptable?
After all this I received a generic email from some idiot Alex Snr Customer care Service saying that here was no refund as the terms and conditions specific otherwise, even after I spelled out that I did not receive any such t&c's, so it cost me Euro 298 for nothing.
In any case, never had a requirement to provide an international drivers license with any other car rental company - DO NOT USE ECONOMY BOOKING OR GOLD CAR RENTAL.
Tip for consumers: DO NOT USE ECONOMY BOOKINGS OR GOLD CAR RENTALSAsk Paulyc about EconomyBookings
Terrible!!! When I arrived at the airport and called I was informed there was no vehicle available and when I called booking group the representative put the blame on somebody else an then hung up on me. I did find a car but it cost me much more because I was a walk up customer with no reservation. Then when I got home I contacted booking group to get my $$$ back that they had charged my credit card and they directed me to email@example.com which replied informing me that they would get back to me in 7 to 10 business days. WORTHLESS!!!! To be continued....
why is the TOTAL price on your website NOT the total you pay? For instance, a car you advertise for £92 TOTAL is actually £136.20 - it's a con! You have charged me £52.62 more than I expected to pay by your site being misleading - disgraceful.
I am also trying to get a refund from economybookings. In June I went to pick up a car that I had rented through them. The car hire company would not accept my husband's credit card. I called economybookings and they said they wouldrrefund me the 300£ I had spend. It's now September and after various emails back and forth asking for information such as the phone number I called them from and scans of my husband's credit card I am slowly realising that they are just playing with me. They are theives.
I rented a car in June 2015, EconomyBooking charged me for the rental and when I went to pick up the car, Dollar refused to give me the car. I was told I would get a refund, but it's been 3 months and I have tried to get in touch with EconomyBooking and other than someone in Latvia e-mailing me back one line weeks ago, I have not received any response. I have filed a complaint with my bank and i was able to get their address and will be filing a complaint with the Better Business Bureau. In addition, I will speak with a consumer lawyer to see what else I can do. If you want to file a complaint with the Better Business Bureau, here is the address 616 Corporate Way suite 2, Valley Cottage, NY 10989, which you will not find on their website. There is nothing I despise the most than companies trying to scam people, and I am determined to get my money back. So we can do this as easy or as painful for them as they want.
Thank you very much for your efficient response to my mail for the car hire.
We enjoyed our stay in Cape Town, the car was perfect for the family.
We so enjoyed the great spots you pointed out to us in our sights around the cape.
We would most certainly contact you again for hiring a car, next when we visit your beautiful city.
I am very satisfied about your rental car service, all went well including reception and car return, the car was in order and did the job. I have received today debit on my card accordingly to the agreed contract price and so I can confirm you that when I will be again in Costa Rica next year, I will rent the car again.
TAXES AND FEES NOT INCLUDED: I recently found EconomyBookings and gave it a try. Their price was great so I applied for a rental car. When I received the receipt I noticed the fine print stating that TAXES AND FEES were not included in the price. The price stated was only for the car rental agency charges. Taxes and airport fees are usually as much or more than car rentals so I sent an email to customer service for a detailed receipt and received no reply. I contacted the car rental agency directly and their quote was less and included all fees. I cancelled the EconomyBookings rental within 24 hours and received a confirmation but also that the refunded amount would be posted within 45 days. The "within" part is wrong as I received a reply to customer service that the refund will be posted EXACTLY on the 45 day. Several seconds to post a charge but 45 days to post a refund. DUH? At least weekly I receive OFFERS from EconomyBookings that look great but still have not received a detailed receipt explaining what the charges for a car rental include. I did more searching and noticed that I could get a detailed list of cost from other websites so I used them. I am also taking a second trip and checked out EconomyBooking again to use an OFFER. Once again I got a great quote but DID NOT INCLUDE LOCAL TAXES OR FEES. Maybe this website does give great service and deals, but not detailed enough for my business.
I booked a car with these guys last August 2015, paying with my Visa debit card, which was charged immediately with the full amount of the rental. When I went to pick up the car , the local rental company refused to give it to me unless I provided them with a different (credit) card for the deposit. So I called economybookings and asked them to either change my booking to a different rental company or to cancel my booking and give me a refund. Neither happened and I had to rent a car on the spot with a major rental company which, of course, accepted my debit card. Economy Bookings declined any responsibility on the basis of their terms and conditions and basically retained the payment for a service they never provided. This is a decidedly deceitful practice and one that should obviously be avoided. In the future I will tolerate the service charges of the major car companies in exchange for decent customer service and peace of mind. I strongly advise you to do the same.
I paid to rent a car through economybookings.com last April 2015. The rental agency would not honor the paid voucher from economybookings.com. I had to rent a vehicle on the spot at a much higher rate. It took me two months to get a partial refund for my paid voucher and now (August 2015) they won't respond to why they won't give me a full refund.
Beware! They will gladly charge your credit card, but good luck if the rental agency they book through doesn't honor it. What seemed like a deal too good to be true...is.
I used EconomyBookings to rent car with FlightCar in San Francisco, for 11 days in July 2015. Additionaly, I purchased and was charged right away on my credit card for the Full Excess Protection Insurance that EconomyBookings offers for $18/day. At the time of pick up, FlightCar refused to accept the insurance we had already purchased. I contacted EconomyBookings on the phone, to ask for a cancellation of the "insurance", and after waiting for 30 minutes to speak to a person, I was told that I had to email my problem to customer service, who would get back to me in 28 days. I had to option but to buy another insurance with FlightCar, otherwise they would not allow us to pick up their car. After 28 days, EconomyBookings answered my email. This is their response below, and as you can see they clearly state that Full Excess Protection Insurance is not insurance. Can someone explain how this company is still operating??? Please read their email below and help me understand how insurance is sold as insurance but it is not insurance??! Next step is to reverse credit card charges if possible.
"During the booking process, you have chosen an extra option from Booking Group company - the Full Excess protection insurance 134.20 USD
Booking Group Full Excess Protection is not insurance, it is a policy that protects you against excess charges applied by the car rental company. In case of an insurable event occurs during your rental period, Booking Group covers you excess up to the amount of 3000 EUR.
Please note, that Full Excess Protection do not contradict or replace any insurances from the rental company. This is only company's Booking Group product and service.
PRIMARY DRIVER CREDIT CARD PREAUTHORIZATION
At time of pick up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not accepted).
The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented.
Security Deposit is 300.00 USD for domestic renters, and the 500.00 USD for international renters.
Excess (damage and theft) for car groups is: 2500.00 USD.
There is an opportunity to purchase a super insurance, to minimize the excess:
Insurance Plus: $9 per rental day. Reduces your liability for collision and comprehensive claims to a maximum of $2,500 – which means that the most you will pay out-of-pocket for any damage is $2,500 (in addition to any deductible with your own insurance, should you choose to use it as primary coverage). This package also covers all FlightCar authorized towing expenses related to a collision and comprehensive claim, as well as the use of a different vehicle (you must collect the alternate vehicle at your original pickup location).
Insurance Premium: $18 per rental day. Includes the benefits of the “Plus” package except your maximum liability is reduced to $500.
According to the Booking Group company's policy,
11.2. Full Excess Protection has to be purchased prior to the start of the rental, the cover begins on the specified pick up date and ends when the rental car is returned. Please note that you can cancel Full Excess Protection no later than 48 hours before the start of your rental. If you cancel Full Excess Protection later than 48 hours before it starts or after the rental period has started, you won't get a refund.
According to the terms & conditions of the rental company, stated in your voucher, it is mandatory to leave a security deposit upon arrival and cover the voucher price. Otherwise, you may cover a supplementary insurance, to reduce the amount of the excess.
Therefore, in line with the information mentioned above, in accordance to the terms & conditions and rental requirements of rental company and terms & conditions of Booking Group company, no refund can be applied.
With kind regards,
Best rental car experience yet. I've rented a car in Bari, Italy and Belfast, N. Ireland before both from big companies. Economybookings were amazing. Really friendly, helpful and flexible. I would definitely recommend them to family and friends.
When I rented a car with them the paper in bold letters said "Total to pay on arrival" and the amount. After I read this, I concluded that the figure was what I would have to pay when I picked up the car because all other rental companies give you the "Total" figure which includes the rental and the fees and taxes. When I went to the airport they charged me almost 50% more because the "Total to pay on arrival" was not the figure because EconomyBookings gave me the deceptive figure which did not cover taxes and fees. When they say "Total to pay on arrival" it should include the total charges which I would have to pay. Of course they have this deceptive practice because it makes their charges seem less than other competitions. Never use this booking site.
Tip for consumers: Read all the fine prints.Ask D about EconomyBookings
Yes!!! I have been asking for a refund for a month and have had NO response whatsoever!!! I am getting ready to up the pressure on you guys!! What the heck!!!!???? What kind of operation are you running?!?!?
This was the first time I used your services and I just want to say how pleased I was. The car was ready, the car was suitable, the pickup and return were easy and the price was unbelievable. I am passing your contact info to other friends who are traveling to Las Vegas.