I made a booking trough them and they took my money.Spammed me with emails to make the payment even tought they already took my money and made the reservation When i went to pick up my car they canceled the reservation. STILL have my money and no one responds to my emails or any other kind of comunication channel I ended up having to book in person in the rental company and paying a lot more.
The price advertised and what I ended up paying was absolutely not the same - but I went with it as I was desperate. Until 3 says before the pick up, I thought I had been scammed as no one had heard of that rental company and I couldn't find it on the web. I also had to chase up for a phone number (for the rental company) and details of exactly where I was going to be met and collect the vehicle as that info was not provided with the voucher.
Hello Angela,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any confusion or inconvenience caused. To ensure your questions regarding our policies or your booking details, we encourage you to contact our dedicated support team directly visiting Help Center on our website. We are here to provide prompt assistance and guidance on your concern.
Warm regards,
From your team@ EconomyBookings
They approved my claim of about $1300USD, however provided a credit in their "e-wallet". In order to get the actual money, I had to request a wire transfer. That was done on April 29th and I have still not received the money(May 21). I have attempted to contact them multiple times and the last response was that I should check with my bank on the status. However, they have never provided me with any tracking information whatsoever. They expect me to call my back with ZERO information in order to trace the transfer. I'm worried I will never actually see this money. TERRIBLE CLAIMS PROCESS. DO NOT USE THEM!
Hello Miguel,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any inconvenience you have experienced with using your E-Wallet or withdrawing your funds. To provide the personalized assistance necessary to resolve this swiftly, please contact our Help Center directly, including your account and booking details. Our team is ready to help clarify and expedite the solution.
Kind regards,
From your team@ EconomyBookings
I ended up not being able to rent the car that I paid for because the scanner of the rental company wouldn't accept my driving licence ( it was slightly chipped in the corner). EconomyBookings kept the entire amount of my payment and refused to refund (I was asking for it minus their fees, of course). This way is easy to make a profit: Keeping people's money! There's a word for this.
Side note: I was able to rent another car on another company with no issues whatsoever!
Hello Andre,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. Unfortunately, we could not locate your booking or complaint based on the information provided. To ensure we can assist you accurately, please reach out to us directly via Help Center on our website with your booking reference or further identification details, so our Support Department will get with you in touch. We are committed to addressing legitimate concerns promptly.
Best regards,
From your team@ EconomyBookings
I don't see the point of having another proxy in front of a rental company, the price was exactly the same as if I paid directly, however I was unlucky to damage the car and this made the whole lot harder to deal with the situation. Firstly, you have to pay all the costs to rental company off the pocket. Then you need to raise a full coverage request which they say will take "up to 35 days to process", which is actually not accurate, they will take longer. In my case, it's still opened and pending (since April, 8th). We have already contacted customer support multiple times through the help center form and by phone, but no one has addressed our case. It seems that when everything goes smoothly, good reviews follow, but when a real issue arises, there is no real support. Everywhere I get just automated replies and not real one reply.
Going directly with full coverage would be so much easier, and all that for the same price.
Hello Nina,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We understand that your case is currently being reviewed and apologize for any inconvenience this delay has caused. Rest assured, our team is working diligently to provide a resolution. To ensure your query receives personalized attention, kindly follow up with us directly through our support department by visiting Help Center on our website with a booking referance. Thank you for your patience.
Best regards,
From your team@ Economybookings
Do not use this 3rd party company to book your hire car. Their Full Coverage & Roadside Assistance option was worthless at the rental car counter, we had to pay for it again to get any coverage. When we asked for a refund, they refused. What looks like great pricing is not avoid this company, worst rental car experience we have ever had!
Hello Jon,
My name is Alex and I'm part of the Community Relations team at EconomyBookings.We sincerely regret any confusion or inconvenience regarding relating to your experience. We strive to provide clear information regarding additional services, such as insurance, during the booking process. It's important to verify with the rental company about their specific insurance requirements. It sounds frustrating, especially with the unexpected charges and delays. I understand that this situation fell short of your expectations. If you would like to discuss this further or seek assistance, please consider reaching out to our Customer Service or Help Center on our website.
Kind regards,
From your team@ EconomyBookings
Big scam, do not use them along with the other names they go by, Zizgo, nextcar, etc.
Booked a car from MIA, went to there off site airport from a shuttle, and they required unrealistic requirements to use your own insurance, so they make you use there insurance that is completed overpriced, along with the toll fee requirements. Not worth it, go with a reputable company
Hello Mark,
My name is Alex and I'm part of the Community Relations team at EconomyBookings.We sincerely regret any confusion or inconvenience regarding relating to your experience. We strive to provide clear information regarding additional services, such as insurance, during the booking process. It's important to verify with the rental company about their specific insurance requirements. It sounds frustrating, especially with the unexpected charges and delays. I understand that this situation fell short of your expectations. If you would like to discuss this further or seek assistance, please consider reaching out to our Customer Service or Help Center on our website.
Kind regards,
From your team@ EconomyBookings
They offer free cancellation - but when I needed to cancel they did not refund my money, but put it into a "E-wallet" and tell me I have two years to use it.
Hello Daniel,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any inconvenience you have experienced with using your E-Wallet or withdrawing your funds. To provide the personalized assistance necessary to resolve this swiftly, please contact our Help Center directly, including your account and booking details. Our team is ready to help clarify and expedite the solution.
Kind regards,
From your team@ EconomyBookings
Great price and great car for a quick trip to the city and back to airport for Birthday celebration :)
I have written literally 2-3 reviews my whole life. This experience was absolutely one of the worst I have had, so I wouldn't be doing my due diligence if I didn't warn people.
Prior to my trip I made an online booking which included prepayment of $300, with $45 leftover to be paid upon picking up the car.
When we arrived at AddCar (the rental company) in Orlando airport, they denied having received the prepayment through economybooking. Furthermore, they wanted to charge us an additional $585 in fees and mandatory insurance, as well as a $200 security deposit.
In all our years of renting cars we have NEVER been required to purchase insurance as our own insurance has coverage already.
We got economybooking representative on the phone to speak with Addcar agent, who refused to do so. As a result, spent hours dealing with this fiasco late evening after a long travel day with no resolution. We were not about to pay triple the original online price, so we canceled with them and went to Enterprise instead. Was able to get a car hassle free for $200 However we wasted $300 on this company that we are unable to get back. We requested for refund but their response was that we did not cancel prior to pick-up time, completely ignoring the fact that the entire problem occurred at pick-up!
After this nightmare, I will only use reputable American companies. Clearly economybooking and their affiliated rental companies are taking advantage of foreign tourists/ people who don't know how things work in the US and they need to be reported and shut down.
Hello Yidi,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We deeply regret any misunderstanding or inconvenience caused by Terms and Conditions regarding cancellation policy. To ensure clarity and fully address your concerns, we kindly ask you to reach out directly our Customer Service or Help Center on our website with your booking reference. Our team will review your situation thoroughly and assist you accordingly.
Respectfully,
From your team@ EconomyBookings
These guys are crooks and they display a very low price to get you excited, then ask for your credit card, and when you do put the card in, they charge you two times as much and when you contact them they say, no refund@@@@@@BUYER BEWARE@@ DO NOT USE THESE $#*!S
Hello Joe,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. Unfortunately, we could not locate your booking or complaint based on the information provided. To ensure we can assist you accurately, please reach out to us directly via Help Center on our website with your booking reference or further identification details, so our Support Department will get with you in touch. We are committed to addressing legitimate concerns promptly.
Best regards,
From your team@ EconomyBookings
This company is a complete rip off. DO NOT USE they will steal from you, I ordered a car 24 hours prior to pick up. When I went to the rental agency (Hertz) they knew nothing about my reservation and the vehicle (7 passenger) was not available. I had a large party and needed the larger passenger auto. All SOLD OUT, I reached out to Economy Bookings within an hour to resource with a different agency or cancel. I couldn't talk to anyone, all I could do is email. All they kept insisting was that I didn't give then 48 hours notice. I couldn't, I ordered 24hours prior to pick up. In the end they refused to resource and refused to cancel. Thieves,
Hello Michael,
My name is Alex and I am part of the Community Relations team at EconomyBookings. After reviewing your case, I see that you booked a car in one place but wanted to transfer it to different location. We are sorry to hear that you experienced difficulties with modifying your booking. Due to system limitations between our platform and our rental partners, we are currently unable to make direct changes to an existing reservation.
The only available solution was to cancel the current booking and place a new one. Please note that if a cancellation is made less than 48 hours before the scheduled pick-up time, the booking may become non-refundable, as outlined in our Terms and Conditions.
For further assistance, we kindly encourage you to reach out to our Customer Support Team or visit the Help Center on our website.
Kind regards,
From your team@ EconomyBookings
Prices are correct
The website is very easy to use
Unfortunately no modification possible if you want to change thé pickup hour for exemple
You have to cancel and redo the booking, then the price is not guaranteed
Hello,
My name is Alex and I am part of the Community Relations team at EconomyBookings. We are sorry to hear that you are experiencing difficulties with modifying your booking. Due to system limitations between our platform and our rental partners, we are currently unable to make direct changes to an existing reservation.
The only available solution is to cancel the current booking and place a new one. Please note that if a cancellation is made less than 48 hours before the scheduled pick-up time, the booking may become non-refundable, as outlined in our Terms and Conditions.
For further assistance, we kindly encourage you to reach out to our Customer Support Team or visit the Help Center on our website.
Kind regards,
From your team@ EconomyBookings
Got a great price for a great car Rental, was easy with little to no hassles. Would use Economy Bookings again!
They do not disclose the full and detailed cancellation until after purchase. They will only refund to an E-Wallet for credit used for future booking with them and them only. But, they promote 100% full refund until 48 hours before pickup. Bait and switch, con artists.
Hello Paul,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any inconvenience you have experienced with using your E-Wallet or withdrawing your funds. To provide the personalized assistance necessary to resolve this swiftly, please contact our Help Center directly, including your account and booking details. Our team is ready to help clarify and expedite the solution.
Kind regards,
From your team@ EconomyBookings
Recently booked a car rental through EconomyBookings with Thrifty Car Rental at Jacksonville, Florida airport. Upon arrival, I was denied the vehicle because I didn't have a physical credit card, even though I provided a valid foreign passport. The booking was paid for using a debit card, and the confirmation email did not clearly state that failure to meet this credit card requirement would result in forfeiting the payment.
Despite this oversight on their part, I was not refunded, leaving me with no car and a significant financial loss. Customer support was unhelpful and did not take responsibility for the poor communication regarding such a critical requirement.
This experience was deeply frustrating and felt like a breach of trust. I strongly urge EconomyBookings to improve their transparency and clarify all terms in their communication to avoid such issues in the future. I cannot recommend this service and will not be using it again.
Hello Giorgi,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. I’m sorry to hear about the issue with the credit card at the rental desk—it’s understandable how inconvenient that must have been. Rental companies do require a physical credit card in the main driver’s name, and this information is typically shared during the booking process. If there was any misunderstanding, we truly regret the confusion. To help us look into this further, please reach out to our Customer Service or Help Center on our website, making sure to include your booking number and a brief summary of what happened. We're committed to resolving this as swiftly as we can.
King Regards,
From your team@ EconomyBookings
The service I received from, EconomyBookings was truly exceptional. The staff at the selected rental company were not only professional and efficient but also warm and approachable, which made the entire process much smoother and less stressful. They took the time to explain everything clearly and patiently, ensuring that all my concerns were addressed. It's rare to experience such a combination of kindness and competence, and I left feeling genuinely grateful for their help. Honestly, I can't think of any way to improve their service—it was outstanding in every way.
Hello Rodrigo,
My name is Alex and I am part of the Community Relations team at EconomyBookings. We truly appreciate your positive feedback. It is always a pleasure to hear that our service has contributed to a smooth and enjoyable experience.
Your satisfaction is our top priority, and messages like yours inspire us to keep improving. We look forward to helping you with your future travel plans!
Warm regards,
From your team@ EconomyBookings
The process of getting your credit reimbursed is baroque. Multiple dead ends and failures to do so online forced me to call them afterward. Also the price they quote is in foreign currency and is invariably higher on your credit card. This price is not disclosed. Range of complaints online about the rigidity of their policies. Buyer be
Terrible Experience with EconomyBookings – Do Not Recommend!
I had an extremely disappointing experience with EconomyBookings. I booked a car rental, but when I arrived to pick up the car, the rental office was already closed—even though I had confirmed the hours of operation beforehand. Despite arriving within the time frame, they refused to provide me with a vehicle, and worst of all, they kept my money.
It's incredibly frustrating and unprofessional that they couldn't accommodate me, and they didn't offer any solutions or refunds. I ended up stranded without a car, and they completely ignored my concerns.
If you're considering booking with them, beware—they don't seem to care about customer service or ensuring that their policies are actually followed. I will never use their services again and would recommend avoiding them at all costs.
1/5 stars – I wish I could give them zero.
Hello Joseph,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. Unfortunately, we could not locate your booking or complaint based on the information provided. To ensure we can assist you accurately, please reach out to us directly via Help Center on our website with your booking reference or further identification details, so our Support Department will get with you in touch. We are committed to addressing legitimate concerns promptly.
Best regards,
From your team@ EconomyBookings
The car service was spectacular. The Kia Solute achieved above expectation. Completely Reliable for the long drive across the country. Very econonical in gas and comfotable interior.
Hello Cesar,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We are delighted to hear about your positive experience with us! Thank you for sharing your feedback—it motivates our team to continue providing excellent service. Should you need assistance in the future, please do not hesitate to contact us. We look forward to serving you again soon!
Warm regards,
From your team@ EconomyBookings
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
Hello Paulo,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. Unfortunately, we could not locate your booking or complaint based on the information provided. To ensure we can assist you accurately, please reach out to us directly via Help Center on our website with your booking reference or further identification details, so our Support Department will get with you in touch. We are committed to addressing legitimate concerns promptly.
Best regards,
From your team@ EconomyBookings