EconomyBookingsReviews 4,744

We had a booking and then we were unable to hire the car because I had lost my credit card and they did not accept a debit card. Staff were very rude and unhelpful. Also we had to wait almost an hour for the transfer from the airport, only to find out we could not keep the booking because of the credit card issue. I had debit cards and also a credit card on my phone but they insisted on a physical credit card.

I rented a car through www.economybookings.com. When I arrived, the car was not available. I was forced to rent another vehicle on the spot at my own expense. Since then, I have tried to get my money back. Their customer service first replied extremely slowly and has now completely stopped responding. This company is nothing but a scam. I will be reporting my case to consumer authorities in Denmark and Latvia. Unfortunately, I have now discovered that my experience is not unique. Thousands of customers worldwide describe the same pattern: No refunds or only "vouchers" instead of money Hidden fees and extra charges at pick-up Terrible or non-existent customer service Prepaid bookings where no car is provided You don't have to take just my word for it. Independent review sites confirm the widespread fraud and negligence: Trustpilot: Score 1.8 / 5 – hundreds of 1-star reviews describing missing cars, no refunds, and rude service
👉 Trustpilot reviews Sitejabber: Only 2.7 / 5 from over 4,700 reviews – customers call them "a scam" and "the worst experience ever"
👉 Sitejabber reviews PissedConsumer: Shocking 1.3 / 5 from 170+ reviews – recurring complaints about stolen money and no customer support
👉 PissedConsumer reviews Reviews.io: Multiple verified users warn of "nightmare refunds" and "the worst customer service in 70 years"
👉 Reviews.io feedback Reddit (r/travel): Travelers strongly advise against them, citing "zero refunds" and "bait-and-switch" pricing
👉 Reddit discussion Summary: EconomyBookings operates with deceptive practices, takes people's money without delivering cars, and then refuses to issue refunds. Ratings across platforms are consistently terrible.

I booked a car with Economybookings (voucher says FESTOS, Heraklion Airport). No one met us, no shuttle, no contact with the supplier despite 1.5 hours and 4 calls to customer service. We had to take a taxi and rent from another company last minute. Service was never provided, but refund is still not issued after 5 days.

I booked through EconomyBookings expecting a straightforward rental process, but the experience was nothing but frustration. Their website is full of unclear and misleading information—especially around their cancellation policy, which is written in a way that makes it nearly impossible to get a fair refund. What they advertise and what actually happens are two very different things. When I reached out for help, their customer support team gave me nothing but canned, copy-paste responses that didn't address my actual concerns. It felt like no one even read my messages. There was no accountability, no willingness to resolve the issue, and absolutely no real communication. This company hides behind vague terms and unhelpful automated support instead of actually assisting customers. I would strongly recommend avoiding EconomyBookings and booking directly with a reputable rental company instead. Save yourself the time, stress, and disappointment.

If could give them negative rate, I would do it. We booked a rental car to pick up on July 04,2025. Under the policy we agreed with, they never mentioned that we need to follow the rental company, or we need to pay extra for insurance. The company they use will try to charge you hidden fees for insurance and also tell you sorry we have different policies than what's on the website you need to speak with the agency, not us. Worst customer service especially at the rental place called Routes Car Rental - 3035 Orlando Dr. Mississauga *******994 very incompetent staff that work there that have zero customer service experience and any knowledge. They are trying to hide you the correct policy and play around with the policy to catch you. Then later, when you don't want to give the rental company the extra hidden fee, and end of having no rental car. They use that against you for no-show and deny for refund. Please protect yourself from this company.

I booked a rental car through EconomyBookings for a 1 a.m. pickup at Palermo Airport in Sicily. The booking was confirmed, and my credit card was charged without issue. However, upon arrival, I found the rental desk closed—with signage indicating it would not open until 8 a.m. With no available staff or car, I was forced to take a taxi instead. Despite immediately contacting EconomyBookings to request a refund for the service they failed to provide, I've now waited over ten days without resolution, despite numerous emails, calls, and form submissions. To be clear, I did not cancel this reservation—EconomyBookings simply failed to deliver what I paid for. The car I booked for a specific time was not accessible, yet the company still charged me nearly USD 400. It's unacceptable to take payment for a service that was clearly unavailable and then ignore follow-up requests for reimbursement for more than 2 weeks. Their customer service has been non-responsive and evasive, leaving me with no transport and no refund. To verify the accuracy of my review, please refer to my booking number: B*******.

I made a booking trough them and they took my money.Spammed me with emails to make the payment even tought they already took my money and made the reservation When i went to pick up my car they canceled the reservation. STILL have my money and no one responds to my emails or any other kind of comunication channel I ended up having to book in person in the rental company and paying a lot more.

EconomyBookings is nothing more than a polished scam. My flight was rescheduled, and when I tried to modify my rental, they hid behind their "non-changeable, non-refundable" policy — conveniently tucked away in the fine print. I never received the service I paid for, yet they refused to refund a cent. Customer service? Robotic, cold, and clearly trained to deflect rather than assist. This isn't a travel company — it's a corporate con led by professional grifters in business attire. They profit off technicalities and offer zero accountability. If you value your time, money, or sanity, book elsewhere. This is the kind of operation that gives the entire industry a bad name.

The price advertised and what I ended up paying was absolutely not the same - but I went with it as I was desperate. Until 3 says before the pick up, I thought I had been scammed as no one had heard of that rental company and I couldn't find it on the web. I also had to chase up for a phone number (for the rental company) and details of exactly where I was going to be met and collect the vehicle as that info was not provided with the voucher.

They approved my claim of about $1300USD, however provided a credit in their "e-wallet". In order to get the actual money, I had to request a wire transfer. That was done on April 29th and I have still not received the money(May 21). I have attempted to contact them multiple times and the last response was that I should check with my bank on the status. However, they have never provided me with any tracking information whatsoever. They expect me to call my back with ZERO information in order to trace the transfer. I'm worried I will never actually see this money. TERRIBLE CLAIMS PROCESS. DO NOT USE THEM!

I don't see the point of having another proxy in front of a rental company, the price was exactly the same as if I paid directly, however I was unlucky to damage the car and this made the whole lot harder to deal with the situation. Firstly, you have to pay all the costs to rental company off the pocket. Then you need to raise a full coverage request which they say will take "up to 35 days to process", which is actually not accurate, they will take longer. In my case, it's still opened and pending (since April, 8th). We have already contacted customer support multiple times through the help center form and by phone, but no one has addressed our case. It seems that when everything goes smoothly, good reviews follow, but when a real issue arises, there is no real support. Everywhere I get just automated replies and not real one reply.
Going directly with full coverage would be so much easier, and all that for the same price.

Well worth using this company, friendly efficient and excellent value for money. Lovely lady at reception upon bookin and the guy who drove me to airport on return was very friendly. Would definately recommend.

I ended up not being able to rent the car that I paid for because the scanner of the rental company wouldn't accept my driving licence ( it was slightly chipped in the corner). EconomyBookings kept the entire amount of my payment and refused to refund (I was asking for it minus their fees, of course). This way is easy to make a profit: Keeping people's money! There's a word for this.
Side note: I was able to rent another car on another company with no issues whatsoever!

Great price and great car for a quick trip to the city and back to airport for Birthday celebration :)

I have written literally 2-3 reviews my whole life. This experience was absolutely one of the worst I have had, so I wouldn't be doing my due diligence if I didn't warn people.
Prior to my trip I made an online booking which included prepayment of $300, with $45 leftover to be paid upon picking up the car.
When we arrived at AddCar (the rental company) in Orlando airport, they denied having received the prepayment through economybooking. Furthermore, they wanted to charge us an additional $585 in fees and mandatory insurance, as well as a $200 security deposit.
In all our years of renting cars we have NEVER been required to purchase insurance as our own insurance has coverage already.
We got economybooking representative on the phone to speak with Addcar agent, who refused to do so. As a result, spent hours dealing with this fiasco late evening after a long travel day with no resolution. We were not about to pay triple the original online price, so we canceled with them and went to Enterprise instead. Was able to get a car hassle free for $200 However we wasted $300 on this company that we are unable to get back. We requested for refund but their response was that we did not cancel prior to pick-up time, completely ignoring the fact that the entire problem occurred at pick-up!
After this nightmare, I will only use reputable American companies. Clearly economybooking and their affiliated rental companies are taking advantage of foreign tourists/ people who don't know how things work in the US and they need to be reported and shut down.

Do not use this 3rd party company to book your hire car. Their Full Coverage & Roadside Assistance option was worthless at the rental car counter, we had to pay for it again to get any coverage. When we asked for a refund, they refused. What looks like great pricing is not avoid this company, worst rental car experience we have ever had!

They offer free cancellation - but when I needed to cancel they did not refund my money, but put it into a "E-wallet" and tell me I have two years to use it.

Big scam, do not use them along with the other names they go by, Zizgo, nextcar, etc.
Booked a car from MIA, went to there off site airport from a shuttle, and they required unrealistic requirements to use your own insurance, so they make you use there insurance that is completed overpriced, along with the toll fee requirements. Not worth it, go with a reputable company

Fully paid for a 9 day car rental. Arrived on time with all documents, but did not get a car. Their reason: "You need a flight ticket". This requirement was not stated when I paid for this booking.
Additionally, EconomyBookings refuses to refund - even after the rental desk itself proposes for EconomyBookings to refund me.
Hence EconomyBookings appears to intentionally obfuscates, in order to pocket payments from customers (that are 100% profit for them).

Got a great price for a great car Rental, was easy with little to no hassles. Would use Economy Bookings again!