I foolishly accepted their offer of a "free" vape starter kit, S&H $4.95, because it was offered via Time Warner Cable as a new customer. That was on 9/03/16. Today, 9/18/16, alerted by Chase that they've charged my account another $99.95 ( under $100, I've learned, keeps them below credit card companies' fraud detection systems). Shame on me for falling for this, double shame on Time Warner for aiding and abetting this fraud.
9.8 was automatically deducted from my bank account soon after I received this 4.95 trial kit. I saw no mention of additional monthly subscription! I would like to request nicely for a refund to my account. Thank you!
Please do not get in this. Neither in skin elements, breathtakingrestore, this people enters in your bank account and take $99.00, without notifying you and they make this, days before the end. After they catch you with this amount, they only send you back about 20% of the total. If someone knows where to put a complaint please let me know!
Won through a survey, later they asked to pay for S&H which I did, then I got a call from the company. I went online and cancelled the account, they charged me for the product, a week later they again charged me for something. The customer service agent said that was for the rewards program, when I asked her, if my account is cancelled, where is the reason for the rewards program to be active. She kept on repeating the same thing. Guys be aware never try this brand even if you are paying money, this is a great way cheating people
I thought I was taking a AT&T survey and won a prize, I only had to pay for the shipping.
180.00 later, wow, they will give me 50.00 back if I send the product back, so this prize
Will cost me 130.00 watch out
I finally threatened them with social media after calling them more than many times. The last time I called with my credit card company on the phone. The last call took an hour and a half but the social media comment got me my refund!
This website is RIPOFF. Initially I signed up for this because I thought it was a free trial. I forgot to call in to cancel within the first 2 weeks. They lied to me and they said the kit was only $30 then a month later they charged me $130. I wish I checked the reviews first before getting into this. Live and learn.
I too ordered this for $4.95 after completing a survey. Then in my email of conformation they also stated that they charged me $2.95 for insurance to insure that I got there package. I replied saying this is fraudulent and I was t it refunded right away or I would contact the bbb. When I got the charge for $98.89. I again said this charge is fraudulent. I didn't sign up for any additional charges or additional packages. Again I threatened them with the bbb8789 and was sent an email confirmation of my refund. All done in less than 90 seconds. Walah!
Same fake Amazon survey. Thought I was getting a $#*!ty but cheap e-cig kit. Next day I realized it was probably a scam and emailed them. I finally received the kit which I am returning unopened. Got a RMA number and cancelled what would have been a $99. Monthly subscription. Now I have to keep on checking my account to make sure they don't charge me anyway. So, instead of a $4.95 "gift" for answering survey, I have to pay the $4.95 plus shipping to send it back. I KNOW that I declined the recurring membership during the survey but EcigsBrand doesn't care. DO NOT BUY ANYTHING from this company. Hell, I may have to close that checking account. They are well aware of this survey scam but are making money off it so they have NO BUSINESS INTEGRITY.
I did the "Amazon" survey - no $50 promised gift card. I chose the ecigs kit instead for $5.99 S&H. 15 days later Chase Bank emails me a fruad alert saying that they were trying to charge $98.22 to my card. They called me the next morning and when I disputed the charge they cancelled the card and issued a new one. I called ecigs and told them to cancel thier bogus account and that they couldn't get any money from a cancelled card and that Chase Bank was on to them. Way to be on top of it Chase, thank you!
Do NOT go near this. It is a card scam. If you have paid them using your card, consider getting a replacement card - otherwise, they will make multiple charges and drive you nuts trying to get ANY sensible redress.
They are a scam. Free trial my $#*!. These $#*! head just stole 99 bucks from my bank account. Now wont aster the phone calls so i am gonna sue their $#*! as much as i can
Its 11 pm central and they claim to be over loaded with phone calls.
I was trapped as everybody here and now want to call them to cancel my membership but the phone is busy 24/24, maybe also 7/7. I will send a mail for them and will block my account. They must know they cannot do a business like this, make customers hate them & do negative posts. Seems their rule is to do as much money as possible, they accept to lose new customer and don't care of their reputation. Really dishonest and harming people.
My free trial was supposed to be 4.95 shipping. But I just got my card statement and I have a 99.95 charge on it that has already been paid. I am going to talk to my lawyer tomorrow and see about starting a class action suit against this company!
I picked up and offer for this site from shutterfly.com after taking a survey. Long time since I smoked but was curious (man high school all over again). I filled out the order and then after reviewing the details saw the catch. Within minutes I fond this site. Less than 40 minutes in I called the company to cancel. They hard sold to keep me on, said they would do a one time sell for $30 and would extend it to end f year for trial. I held a true course and they said they cancelled the account. So, if they really cancel and I do not live the nightmares I have read here then perhaps I got lucky or they may be going legit... only time will tell.
I am 15quid out of pocket the charger was no gd for UK sockets managed to block them from my bank account before they robbed me of any more money. Does anyone have an email address for the thieving b... s!
RE: ecigsbrand.com
I am glad i read these reviews before putting my credit card info. I did a survey supposedly for optimum online but after reading the fine print, it says they are no way affiliated with Optimum. It is all BS. No one ever contacts me because they want to give me something for free.
I read the fine print before giving my credit card, at the very bottom of the page it says:
Exclusive Offer Terms: By placing an order you will be enrolled in our refill membership program. This program will ship 10 refills (equivalent to 20 packs of traditional cigarettes) for $99.99 + s/h on the 15th day and $79.99 + s/h every 30 days thereafter. You can cancel or modify your membership anytime by calling *******464.
Charged same number Gbps as dollars despite currency difference. Keep sending this rubbish and badly packaged product despite cancellations costing postage plus time. Loads of spam starts after ordering and getting your email address. You cancel and a few months later it all starts again hoping you will give up. Cannot get a word in when you phone them. Night mare!.
In response to Sheree - this is definitely a scam in that the small print states that" if you cancel your membership before the 15 day trial period you will be charged the full amount of the starter kit" instead of the amount that you registered for. They also did not email me an order confirmation with this information until after they had taken a massive chunk of money from my account which I queried with my bank. You may have got off lucky but for all others who have been had and lost out financially there is always your bank to approach for them to reimburse you under their Chargeback scheme. You should have six months in order to do so, therefore get going before it's too late. Also, ask your bank to block any further future payments that they might attempt to take.
They trick you into thinking this is a free thing for going a survey, only to find out weeks later they charge your credit card. When you call they tell you the truth that this is a monthly membership scam that they keep charging you every month. Oh they give you some juice refills and tips for 29.99 per month, really? You can buy those at any vapor store for $5. Wish they would be up front and not so sneaky, because I did enjoy the ecig vapor smoke. Live and learn, nothing is for free, they are con men, and scam artist, BEWARE, enter at your own risk. What a headache, all for no reason, stay away from this brand.
Answer: If you used a credit card, call the credit card company and revoke authorization to bill your card. Also tell them you did not authorize the charges in the first place. The credit card company should stop paying them and should investigate to determine the legitimacy of the other charges. Be sure to give them this website so they can see all the issues people have had. They should credit your account but that depends on the investigation.
Answer: If you find out, please tell!
Answer: Calling them is a joke. The recorded message requires you to use the "phone number" you used to order the product, and if you ordered it over the internet the phone number doesn't exist. Just keep on calling. Before eventually getting a customer service rep I was also diverted to another home security scam. USE EMAIL ONLY. Get an RMA number AND a membership cancellation number. Save ALL the emails and return the product within 14 days. Hell, even the tracking number they gave me was wrong - they said it was USPS but instead I found out it was UPS which then transferred it to USPS. This just happened so I will watch my checking account to see if they follow through. May be able to sue them in San Diego small claims court.
Answer: Cheap battery.
Answer: They did the same to me! I called them for this charge and they told me that it was a mistake and refund me. Of course, the package was not delivered yet. So I continued to wait for it. It arrived yesterday and I began looking for information and get to know it is a scam. I took out the money from my account and will open another one.
EcigsBrand has a rating of 1.6 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EcigsBrand most frequently mention credit card, customer service and starter kit. EcigsBrand ranks 20th among Cigarettes sites.