DSWReviews 126

I received work boots smashed up and the box dented online. I returned at a store in CT, where the sales lady said " yeah, the online services at DSW are terrible" - their own worker said this. This was a xmas present. Of course, the new ones didn't fit, so I returned online. ( the physical store was too far away and I wasn't going back).Well, the CREDIT appeared to be a DEBIT. DSW customer service said " not it" and made me call citibank. After weeks - the CREDIT still looks like a DEBIT ( with a minus sign) and I have been told repeatedly this is a CREDIT. I will never, ever, ever, shop at DSW again. A total and complete nightmare. The customer service people are clueless. NOTHING is easy or intuitive. Terrible. Save your breath and energy.

I was shopping for the person who can't go to the store for health reason. I was bringing him shoes and return if they didn't fit. Yes I was buying a lot. Last time my purchase was rejected for return. Cashier gave me slip with a number to call. I called,but they k ow nothing. They repeat what was written on the paper
I asked fir the manager but of course, he was not available. And he never called me back. I comminicated with customer services of DSW and after long emails with promisses to help,i was ty old that they are servicing purchases made on line. So im off $70. I return all shoes within 5 days unworn.
I will be able to start returning in 6 mo. Lol

I like the rewards program and credits received when donating shoes. The shoes are then made available for those in need. It is a win win.
They are also very helpful locating shoes. The location is also convenient for us.

Found a nice pair of Brooks sneakers in the clearance section. Regular price $85. I was so happy to see the price tag was green and according to the sign directly above where I found them the green tag means 50% off. Yay! What a bargain...that is until I went to pay and guess what - green tag was ringing up at only 20% off. WHAT! How can you have a sign that says 50% off and then tell you "Oh sorry it's only 20% off this week". Take a look at the picture here. How is that not clearly 50% off. Unfortunately I didn't think to take a picture of the price tag. It was clearly green. Nobody was disputing that. "That sign didn't get changed, like all the other ones did." But if the sign says 50% off, is the store not obliged to sell the item to you for that discounted price. I'm sure other stores would. What a crock! I'm done shopping here! One star for having a nice pair of sneakers that I did not buy!

All I heard was lies. From the minute that my delivery was delayed until the moment I found out by mistake that my shoes were out of stock until they claimed via email that they will personally call me.
Bernard

DSW carries a good variety of well-constructed shoes. The problem lies with returns. I bought a pair of house slippers that didn't fit so they were returned to the store on Dec 26th. Even though I've followed up twice with customer service on the status of my refund, I'm still waiting as of today, Jan 12th. This is unacceptable especially since every other company I deal with (i.e., Kohls, JCPenney, Amazon, etc.) give refunds within 24-48 hours max! DSW has lost my business--they're not the only game in town.

Bought a pair of Vince Camuto sandals online. It was shipped to my home in a timely manner but the shoes came unprotected. It came in its original shoe box with just a plastic mailer bag. Also no cushion, cardboard or any type of paper packaging in the box to protect shoes. Came with a fine white dust all over them and one shoe is obviously worn in the bottom as if it was a display shoe or a return. Buckles and straps were also undone and not clipped and laced up as you see in stores. Disappointed. Positives are that they fit, they are nice and besides them being very dusty, no signs of wear besides the bottom.

I ordered 2 pairs of shoes on Black Friday, I received 2 pairs of used Aerosoles shoes and was blown by the condition, very used. I went online and processed the return and I was sent 2 pairs of more worn shoes, this time the shoes had dirt and mud on them, no tissue in box, box visibly damaged. I have spent endless hours on the phone trying to get the exchanges returned, shouldn't be so hard. I feel they are giving me a hard time so I give up and let them keep my money for used shoes. Store said it was probably because they were so busy with holiday just packing order. Pay attention to detail. USED SHOES, This is disgusting.

I ordered a pair of Nine West Boots and they came in a crumbled box and they were used with white paint on them. How do you send out damaged products and damaged packaging? I will never order from them again. The customer service had me on the line for 50 minutes and still not resolved. NEVER AGAIN! Wish I could give negative stars.

Twice I was sent reward coupons in the mail, and when I went to use them, was told I did not qualify. DON'T send me rewards if I cannot use them. It's ridiculous and I will never shop at DSW again!

This is a joke. After 1 month without any notice about my order shipment, I wrote an email. I paid 10$ for a 5-7 days shipping but the unique person in charge of the company it seemed to me told me that anyway, it will take around 25 days to be treated.
Then she provided me my tracking number from China Post, which is all in Mandarin and I couldn't understand the notifications. I finally received a notice that the package was delivered. But I never received anything. So it's been 10 days now I sent an email about that and I have no answer back. So I paid 100$ almost 2 months ago and I received nothing plus no one is helping with the situation. It is actually a thief and I don't know how to deal with that.

Have an upcoming trip to Italy with my boyfriend and love the selection they have at DSW. Never shopped here before but glad I found it. Purchased some cute shoes for my trip.

I placed an order for a pair of boots and received two different types of boots for the same foot. I contacted the customer service department and they offered to send me the correct shoes I ordered and then told me they are out of stock for good and I'm out of luck and would need to return the shoes that were sent to me. I was offered a measly $5 credit for my inconvenience which almost feels like a slap in the face. I am INCREDIBLY disappointed with the lack of customer care and how long it has taken to get this resolved.

Twice in the same month they have sent me used shoes. This second time, the box was not even intact. The top was ripped off the box and it was an obvious return. This is just so nasty!

They sent me the wrong pair of shoes twice. Terrible. I ordered Steve Maddens. One pair wasn't even remotely close to the shoes I ordered.

Ordered 13 Pairs of shoes within 3 days because of a crazy sale. 1 pair were clearly worn, and another was dirty on the toe. Only 6 pairs have arrived, so please pray for me! Customer service chat admitted that some shoes are from the floor, or returns. Disconnected my chat to prevent me from getting a transcript, but I copied most of it before he did because I thought he would try something like that. Ended up calling them, and the CS rep did not listen at all! Offered a $20 credit after I told him that I wanted RMA labels for all 13 pairs of shoes! SMH. I told him to send the labels for the 2 pair that were messed up, and that I'd drive the 80+ minutes round trip to return the others once they all had arrived. I demanded $20 back on my card for my gas, and he said that he would, but we'll see. Wish I had come here first before ordering from them. I now know better!