DSWReviews 439

I received work boots smashed up and the box dented online. I returned at a store in CT, where the sales lady said " yeah, the online services at DSW are terrible" - their own worker said this. This was a xmas present. Of course, the new ones didn't fit, so I returned online. ( the physical store was too far away and I wasn't going back).Well, the CREDIT appeared to be a DEBIT. DSW customer service said " not it" and made me call citibank. After weeks - the CREDIT still looks like a DEBIT ( with a minus sign) and I have been told repeatedly this is a CREDIT. I will never, ever, ever, shop at DSW again. A total and complete nightmare. The customer service people are clueless. NOTHING is easy or intuitive. Terrible. Save your breath and energy.

I was shopping for the person who can't go to the store for health reason. I was bringing him shoes and return if they didn't fit. Yes I was buying a lot. Last time my purchase was rejected for return. Cashier gave me slip with a number to call. I called,but they k ow nothing. They repeat what was written on the paper
I asked fir the manager but of course, he was not available. And he never called me back. I comminicated with customer services of DSW and after long emails with promisses to help,i was ty old that they are servicing purchases made on line. So im off $70. I return all shoes within 5 days unworn.
I will be able to start returning in 6 mo. Lol

Shoes did not arrive on time
I ordered a pair of shoes for vacation. The site said they would ship in 4 to 7 days and would arrive on 12/12 which would be the day before my vacation.
I ordered on 12/4 which would get them to me no later than 12/12. After watching the site 3 times a day for shipment and not seeing them shipped I called customer service on 12/6 and was told they would arrive in 12/10. I also wrote emails to customer service and they told me delivery would be 4 to 7 days AFTER shipment. My how things change once they have your money!
The shoes finally shipped on 12/9 making it impossible to arrive by promised date and to late for vacation!
BUYER BEWARE!
I have snapshots of all fraudulent promise dates and also saved all emails if DSW wants to dispute my claim.

I purchased a pair of $50 sandals online at DSW and when I received them they had already been worn. The bottoms of the sandals were dirty and the tops were stretched out. I have been going round and round with customer service for a week. They were supposed to be sending me another pair but then canceled the order for no reason.? They tell me to tack them back to a DSW store. That's NOT going to work seeing how the nearest one to me is 60 miles away in another state. I am NOT going to pay for shipping for their mistake. Now I have a used pair of $50 sandals I can't even wear due to the tops being so stretched out.

I like the rewards program and credits received when donating shoes. The shoes are then made available for those in need. It is a win win.
They are also very helpful locating shoes. The location is also convenient for us.

The worst company for issuing refund and processing return. They charge $10 for my shoe refund. I try not to buy anything from this terrible company

I ordered two pair of shoes to be picked up at one of their stores well in advance before I went on vacation (reason for purchasing shoes). I have called their customer service three times. Only to be told, They were shipped to your house, wrong, I am picking up at the store. They are on the way, they are coming today, you will get an email when they arrive- still waiting.

Every time I call, I am told you have to wait until they arrive, then you just don't have to pick them and a refund will be issued. WRONG AGAIN!
Yet,I paid for items I don't have. Never will shop at DSW AGAIN!

I recently ordered 3 pairs of shoes I wanted to decide among for a wedding I am attending.
The first pair arrived when I was not home, no email to say delivered and I was fortunate a family member was home to take in the house, an email was received the next day that it was just delivered. The 2nd pair came a day later and when I opened the box it was smashed and had no cover. I took a picture of it and then examined it. It seemed to be water damage and I smelled the shoes. One was fine, the other had an awful stench I almost vomited. MOLD. Very upset, it was sent to me like this, not damaged in shipment, the bag was sealed. Waited for the 3rd pair which said would be received May 3rd but did not arrive. Called DSW on May 4th and was told I would have by the 5th. Was offered a refund for moldy shoes or can look if available for replacement. I explained I needed it by Tues May 7th and a team member said available but would not be able to send unless regular delivery. Offered me a $10 refund on order and applied. Today as I write this on Sunday May 5th I looked up the order and said it would arrive tomorrow. I am very disgusted with DSW for many reasons. How can they send a customer mold shoes, what if I was allergic. Luckily my other half did not touch them because he is allergic to mold. I should have been accommodated with the pair sent to me overnight for my troubles. I was also not told the truth about when I would receive my 3rd pair.

I have been a loyal customer to DSW but after recent experiences that may change and I certainly will tell my friends and show them the picture of the damaged shoes I received.

I made an online purchase for in store pickup. I go into the store to pickup my shoes and was helped fairly quickly however when I asked for a bag because they got my shoes and slid the box over to me i was told they don't give bags for purchase. I leave with my box in my hand and shortly after my exit of the store another customer walks out right behind me with a bag for her purchase. Like wow you just told me a huge lie. I spend over 50 bucks for my shoes and I can't have a bag. I will.never shop at this store again. The shoes I got are very cute but not even comfortable either. I didn't even receive a receipt. I did get my email confirmation of pickup but I would think I would have gotten a paper copy in case I wanted to.return or exchange my shoes. My entire experience was very weird.

So…. I bought a pair of Sketchers Slipins when I was in Boerne TX in February. I tried them on, they felt great and my daughter said they looked good. Took them to the register, the clerk looked at them. There was an issue with the price, so the manager even looked at them.
2 weeks later and 10+ hours away from Boerne, I'm sitting in the dentist's office and realize I have purchased 2 different shoes! I called the store and explained my situation and how far away I was from them. Little dude who answered the phone was very flippant and said I'd have to bring him back to the store, in Boerne, before they would take care of the problem. I tried online to get a resolution, with pictures, receipt, everything. They said they didn't have anything to do with in-store purchases. Anyway, I told them I didn't think they'd want the negative comments I would make, but they didn't seem to care.
I know they will have another unhappy customer, if they should purchase the other mismatched pair. Just buyer beware! Check your shoes. These really are close in style.
I am now wearing my mismatched shoes and plan to enjoy them. They really are comfortable. I will not hesitate to tell people where I got them. They are quite the conversation piece!

Found a nice pair of Brooks sneakers in the clearance section. Regular price $85. I was so happy to see the price tag was green and according to the sign directly above where I found them the green tag means 50% off. Yay! What a bargain...that is until I went to pay and guess what - green tag was ringing up at only 20% off. WHAT! How can you have a sign that says 50% off and then tell you "Oh sorry it's only 20% off this week". Take a look at the picture here. How is that not clearly 50% off. Unfortunately I didn't think to take a picture of the price tag. It was clearly green. Nobody was disputing that. "That sign didn't get changed, like all the other ones did." But if the sign says 50% off, is the store not obliged to sell the item to you for that discounted price. I'm sure other stores would. What a crock! I'm done shopping here! One star for having a nice pair of sneakers that I did not buy!

The cashier in the mayslanding store don't know what there doing. I had a return that never went back on my debit card. I went to try to see want the problem was and the manager in the store told me it was right to wait 10 days which is not true. I eventually returned the other pair and the manager gave me attitude out of this world. Then I had to give her my attitude that she couldn't handle.I told her I was going to report her and she said she didn't care. I have spent over 1500 in this store this year alone already and she told me she didn't care. I ask her was she prejudice. That how she was acting. I told her she should check my history in this store. They will not be getting any more of my money. Ms. Jackson

Is it too much to expect brand new shoes when you order shoes online? I don't think so. Twice I received clearly used shoes. Dirty and scraped up. No packaging. Never again. Customer service is terrible. They just said return the shoes for a full refund as if they weren't used and worn and disgusting and dirty.

I ordered a pair of Betsey Johnson flats for $79.99. Not cheap. I received them without tissue, toe stuffers, box was filthy and damaged. Shoes were worn by someone with fat feet and stretched them out. Customer service was ignorant. I will purchase my shoes from a reputable retailer and I will NEVER buy from DSW again

All I heard was lies. From the minute that my delivery was delayed until the moment I found out by mistake that my shoes were out of stock until they claimed via email that they will personally call me.
Bernard

I purchased a pair of slippers two and a half weeks ago. I called today and they said they could refund me or resend them as they are still available. I opted for the reorder. The customer service rep was very friendly. He said he checked the tracking and the package was lost. No offense, but I could barely understand him. I had to ask him to repeat himself several times. I am waiting to see if the second pair shows up. Thus far i'm not impressed with their handling of online orders.

I have shopped Prosper Tx location ever since it opened. Used to be great. Now it's horrible! Don't bother shopping there! Service is horrible and manager is extremely rude! Store is always a hot mess!

DSW carries a good variety of well-constructed shoes. The problem lies with returns. I bought a pair of house slippers that didn't fit so they were returned to the store on Dec 26th. Even though I've followed up twice with customer service on the status of my refund, I'm still waiting as of today, Jan 12th. This is unacceptable especially since every other company I deal with (i.e., Kohls, JCPenney, Amazon, etc.) give refunds within 24-48 hours max! DSW has lost my business--they're not the only game in town.

Bought a pair of Vince Camuto sandals online. It was shipped to my home in a timely manner but the shoes came unprotected. It came in its original shoe box with just a plastic mailer bag. Also no cushion, cardboard or any type of paper packaging in the box to protect shoes. Came with a fine white dust all over them and one shoe is obviously worn in the bottom as if it was a display shoe or a return. Buckles and straps were also undone and not clipped and laced up as you see in stores. Disappointed. Positives are that they fit, they are nice and besides them being very dusty, no signs of wear besides the bottom.