They dont deserve 1 star, they are a bunch of lying rip off merchants. Ordered a prom dress, nothing delivered by the delivery date, contacted them they promised a new date which i accepted no delivery. When you ask for a refund they use their lack of english to avoid answering directly any question. They are 100 percent rip off dont use them unless you want to have to go through the process that i now have to for sueing them for my refund. If you want tears and a ruined prom go ahead and fall for the web site promises.

Just don't bother. Apparently the delivery time is 19-26 days costing you 15 pounds for delivery charge. Not sure why they should charge an extortionate cost of 15 pounds when delivery time is 19-26 days is beyond me.

Either way, that's not the whole story. The problem with this website is that their customer service is s***. Like really s***.

I would have preferred to pay the extra 20 pounds on buying a dress on asos.com where delivery is quick and cheap.

Furthermore, getting a refund for dissatisfaction of what you have received is so easy on asos.com but with dressesonlinesale.co.uk - it's like having a 10-year long battle. Not only can you not contact them via phone - you have to go through this "live chat" - (average wait is 4 hours by the way - I went on it three times, and thankfully as I was working at the office, the chat was turned on whilst I was working).

Their prices for the dresses are cheap but it really is NOT worth the effort.
PLEASE DON'T BUY FROM THIS WEBSITE.

I would rate it with less stars if it was possible!
After my having to harass them to get the dress actually sent, it came and it was completely different to the picture, the wrong colour, broken decoration, and measurements over an inch bigger than my custom measurements I'd put in.
And guess what.. they are refusing a refund, they offered 30% off, then when I rejected that, they either blocked my email account or deleted theirs.

Friends have ordered and just haven't got their dresses, some have managed to get refunds though.

And despite the 'trusted shops' logo on the site, it is not under this guarantee, it is a scam

Dress not delivered in promised timescales. Kept putting me off, eventually had to get Paypal refund.

Avoid.

Avoid like the plague. Needed to return the dress as the quality was just shocking and the fit was terrible!! the customer services team were rude and indirect. They avoided answering my emails and refused to give me a phone number. £80 down and no dress for my ball.

I just received a dress that i ordered from this website and i must confess that i'm really dissapointed. The dress came in on time but the quality of the workmanship is very poor. I've complained to the customer service and i'm requesting a refund. If your wedding day means a lot to you, don't gamble, See what you want to buy before making the purchase. Cheap China product is what i've gotten!

I ordered a dress from them for a Christmas party. The dress got here on time. The dress is horrible. The size is wrong although its custom made. The quality of the material is very cheap. The workmanship is very cheap. The dress is totaly faulty. I tried to contact them for a return and they just tried to get out of it. They offered to give me 15 pounds although I paid 90 pounds for it. I don't want the shipping fee or the tax but I expected a full return. I sent them pictures and all to prove my case. But they were very evasive. It's all a scam. Don't buy from them anything. They gave me a phone no to contact them in china that does not work. And claimed that dresses get lost all the time in the mail if I ship it to them. DON'T BUY FROM THEM ANYTHING