Doteasy

I signed up for a domain at low price then all of a sudden they say they had to DOUBLE my renewal fee because they can no longer "absorb rising costs and maintain your pricing below market increases" and to provide high quality service. Typical gibberish to bait and switch to increase profit. I have the same domain name extension with several other domain providers who have not increased their price, and this company thinks its ok to DOUBLE the price. Avoid this company at all costs.

Doteasy's support team always reply straight away to queries and go above and beyond to help resolve issues. Amazing service!

I used the site as a host for years. I did not do much on there and decided i wanted to cancel after the price almost doubled. I went to the site and could not find the cancel function. I hid my credit card but they reached back to last year and charged me. They would not refund it at all. I sent emails back and forth but no joy. I am disputing the charge now. Go somewhere else for hosting.

Do not fall for their promotional offers. You sign up on one and buy a domain, they will provide you with another domain with a character missing (usually unnoticeable). When you write to them for a refund, they would insist you buy another domain with no refund on the previous one. When you turn off auto renewal on the domain, they will turn it back on and deduct payment. Customer service is very hostile and rude. DO NOT use the service they offer.

Really disappointed from doteasy services,
My domain was shalimarfood.ca registered with dosteasy,
My client don't want to renew the domain, i turned off auto renew,
Then i email email received "Auto-renew is disabled and this will expire unless manually renewed by you."

I ignore that email, because i don't want to renew the domain,
The suddenly coercively they charged from my account, and renew the domain,
I contact support regarding their blunder, they said they will never give me refund,

Very disappointing from doteasy

Regards
Umair

Registered two domains, when it's time to renew, they don't provide auth code and told me to submit an application in writing and $15 to transfer each the domain. When a company tries to put down all the road blocks to prevent customers from leaving rather than providing good price and competitive service to keep their customers, you know something is wrong. I'll run from this company and make sure to never have anything to do with them.

I love the Doteasy team, very friendly and knowledgeable. I have contacted them on a few occasions and they have been courteous and helpful and my email were responded to within a couple hours, and the one time when I needed immediate assistance, I was able to get help through their live chat. Too bad their live chat is not 24 hours. I have had my share of bad customer service with other hosts and so far Doteasy is one of the most responsive. I see that a few others have billing problems with them... that I don't understand because I've never had similar problems - Doteasy does send out enough renewal reminders with ample time to act upon before payment is due.

This company has been a client with Doteasy since 2005 to current. One of the nuances about Doteasy is that they are based out of Canada. This works for us. They have great customer service hands down ONCE you understand that the tickets you place are done through their system. It's not a speedy system, however, it is a consistent and well thought out system as long as you articulate your issues with their support. Doteasy is not that great about phone calls but they are super at communicating through tickets. They will call sometimes regarding a matter, but it has to be super important to do that. I think over the last 12 years I've gotten three calls. We have never received bad service on my tickets once. They have a great team and will fully explain in great detail and great patience, how to handle any situation you are in, and even handle them on the back end. We have been in many, building situations over the years as a front-end and back-end developer. IF you are looking for a great Canadian Company, this is a good one to work with. Unlike some of the other reservation sites, you will never have an issue transferring your site to another site (of which we have regretfully tried). Just for that feature alone, hands down, Doteasy wins. We are still with them and will continue to do business with them.