DigitalOutlets.netReviews 39

I bought a camera from then last yeasr because of the posted price. Then I fugured out they don't include battery with the camera or charger. When i notice I request to cancel the order and they said they will charge a restock fee, I ask do you have the shipment ready to ship and he said no, but they want to charge about $50 for restock. When I order the charger it said it will include 2 batterys I just got one. Call them they said that it will ship separete, ask for tracking didn't have it, wait for a couple of week nothing on the mail, call back same response, never recieve the extra battery. Will not recomend peolple to buy from this place.

Attempted to purchase a Canon Mark 3 from these guys back in May. Providing all information online and confirming a phone call they began trying to sell me a different model "Bait & Switch method" after discussing with the guy on the phone which one would be better the camera he tried to sell me was over a 1k more than the one I was looking at. I decided that I would think about the purchase and contact them if i wanted to order the Canon. He was very nice said that was the best idea. We have all your information here and when you call back we will mkae the order. Fraud part starts... When they billed me for the camera that was discussed a week later. I called and told them I never purchased this, and they told me we see where you are in the system, but we haven't billed you. FOUR months later they never removed that charge and was finally able to report this company for fraudulent charges to Chase. Chase even tried to contact them and they weren't even a working number.

Ordered a camera and never received it. Got the same email wanting me to confirm purchase which I did. After a month of no camera, called and they said a tracking number had been generated and I said I never received that email and it was not in a spam folder. He said he would resend email. Still never received. Since then I had read all the terrible reviews and read how they make a fortune off cancellation fees. Decided I would dispute it through my credit card company, after 2 mos they initially came back in favor of Digital as they had supposedly provided UPS tracking info showing it was delivered to me. When I looked at what they had sent it was tracking info to a totally different city signed for by someone who was not me. Called UPS and their cust serv confirmed that the only thing that was the same in the address this tracking info was for were the first 2 digits of the zipcode. Fortunately I had faxed my credit card company the original purchase confirmation from Digital and the confirmation request email which showed they had my correct address when I ordered. The info they sent to my credit card co they had doctored the original purchase conf and changed the city to match the tracking info they provided my credit card company and on top of that they spelled the city wrong that they changed it to! When I called my card co and they went back in and looked at my documents and actually compared them to what Digital Outlets provided they could see what this company tried to do and reversed their decision in my favor. I told my card company they could call UPS and UPS would confirm the tracking info was to a totally different person and different address! I still have to wait another 45 days for it to be final but now they have already been proven to be liars and cheats and they will have a lot harder time trying to come up with new "proof" of delivery! I'm not sure how this company hasn't been investigated and prosecuted by the government yet!

Offers a ridiculous price, and when i ordered, they took $ right the way, but then after 1 week received an email saying I have to call them back to confirm the order (gotta kidding me right?), i did anyway, the guy told me i will receive my order 2 within 2 weeks and will get the tracking just 2 days prior to the delivery day (curious?). Then the day came but never receive the item. Call them again, same promise, just this time he claimed due to the earthquake in japan so it caused delay in shipping. Well, that reason was ok to me. Then after 2 more weeks, delivery never happened. I called again, the guy just made the same delivery promise again. They just tell you the samething and the exact 2 weeks delivery promise. That's like reading the line from a book. That's enough so I cancelled the ordered, and now after 3 weeks, have not seen my $ credit back to my account yet. I ended have to claim a dispute charger with my bank. So digitaloutlets is exactly what others have said... it's a totally SCAM. If you think the price is too good to pass, and just try for luck, just please forget it and don't even try!

Ordered Item on April 5th 2016
"Ordered a 24 - 105 F4 Canon L lens and after they withdrawn the money from my account they call me to tell me that its a plastic model... not the standard metal one. So... I wanted a refund. Also i rechecked the website and it says nothing about it being a plastic lens... you figured they would have had to write that on the page nope. All it says is, imported model. No $#*! its importedthey are made in Japan! Also... half the time they never pick up the phone and when they do i cant get anywhere. Worst part is... I have to wait 30 days to get the money back for an item they never even shipped out in the first place... WTF IS THAT. I will not order from this company again and recommend no one does either

Update: May 4th 2016: After I posted the message above he called me, yelled at me and threaten to not give my money back for another 20 days. He told me that If i didnt take it down he would keep it for longer. Said that I was bull$#*! for writing the bad review. So I took it down, changed it just to be able to get my money back. Supposed to be back on the 8th. And ill post this back up after I get my full refund.
$#*!in $#*!s!

Update: Its now the 9th and I havent gotten the money back. Even after their email conformation said it would be in on the 8th. I just called them and they said it was transferred back and that I should have it in my account within 24 to 72 hours WTF IS THAT $#*!!

Update: Friday May 13, finally got my money back. That was the biggest hassle Ive ever had to deal with

I hope for the safety of your bank accounts and sanity, you do not ever even consider ordering from this company. I cant even call it a company, Its more of a bull$#*! scam excuse for a poor staffed business. Check their Yelp if you dont believe me, EVERYONE said that this company is a scam. I wish I did my research first.

Ordered two camera at what I thought was a great price. They emailed me asking me to call them. I did and they asked me why I was ordering European model cameras that only work in Europe when I live in the U.S. They figured I'd made a mistake and the actual price for the U.S. version cameras was higher. I never remember seeing a "European" tag on the cameras I was looking at and have never heard of such a thing. Ended up paying $460 more than I originally thought I was paying.

I ordered a lens from this crew for which they went ahead and charged my credit card. When it didn't turn up after a few days I gave them a call. They said that they had been trying to email me and needed "confirmation" of the order. Since there was no email anywhere on the server, including the spam, the only way emails could have been blocked would be if they were trying to spoof their address. In any case, I was told the lens should be there two days later. Of course it never turned up. So a week later I phoned again and was given the exact same story, except an email (to an alternate address) would be sent with the tracking info. Neither the lens nor the email turned up. Once again I call back. The guy on the phone, who is very rude by the way, says it will be here next week. So again I asked for the tracking number and he says it will be provided 48 hours before delivery. So obviously it had still not been shipped at that point. Without any good arguments to fall back on, just lame excuses, the guy finally says, "OK I'm canceling your order and recalling it from UPS." Obviously complete BS. Bottom line is that they had my money for 4 weeks and the evidence points to them never having shipped anything. I filed a dispute with the CC company and will mark it up to experience. Take my advice and avoid these scammers like the plague.

Bought a camera back at the end of January 2016. A camera that was in stock and would ship within 10 business days. I called and completed the follow up call they ask you to make. I've called 6 times and have wrote 2 emails to their customer service (that they never responded to). The guy on the phone is rude! He makes up excuses and never seems to have the information! I was told twice that it was being shipped out the following day, then that it was back ordered and would ship April 1st. Guess that April fools joke was on me. DO NOT BUY FROM HERE!

Their customer service is rude and horrible, and sales representations are totally false. Yes - I know I was ordering a grey market import camera, Canon 5D mk iii. However, I was given delivery dates three times, and the last time i was "100% guaranteed to arrive on April 8th because I have a tracking number" per Josh (I think there all named Josh, just a fake name they probably give) their sales person. This was the second time I had been guaranteed a delivery. Now, on April 7th I called to verify delivery and find out that the order had been cancelled on April 1st and they never notified me, cancelled because it had been back ordered again, so much for that "guarantee... because I have a tracking number." Then they tried to upsell me to the American model - just like every complaint here states, except i KNEW what I was ordering to start with. When I asked about that they said "Excuse you!?" and then hung up. They are incredible rude. All the negative reviews here say the same thing in varying forms. This IS the way they do business. Look at the positive reviews - they are obviously fake and repetitive. If this company didn't post these fake positive reviews they would have a one star rating.

Bait-and-switch strategy. Advertized Canon 70D at lower price. Got email week later to confirm order, but was told that specific model is a Japanese model (and the language on screen is in Japanese). Agent then convinced me to buy American version, and he will ship it immediately via UPS.

Three days later I called to complain that no delivery nor tracking number was received, and I wish to cancel. Person started yelling and cursing, using explicit language. Threatened me that I will pay the full restocking fee!

But the Camera hasn't even shipped.

Very bad service, very bad communication experience.