Ordered tablet and paid via Paypal. Tablet faulty so returned. Still being repaired over 2 years (approx) later. After hundreds of emails decided they had swindled me and no chance in correcting it plus the constant state of aggro was not doing my character much good. Paypal were in on this as they just put their legal people on this arguing black is white. They found a small fault in my return slip and said it had been delivered elsewhere even though dealsprime acknowledged receipt and the carrier gave written assurance it had been delivered. I would like to claim the worst treatment by dealsprime.
They just take your money and give you a tracking number (which corresponds to nothing in the delivery). Their " customer service " is just a robot that repeats the same sentences whatever you ask.
This is not an online sales site, just a scam
I ordered a PiPO M9 tablet from dealsprime and I am very happy with it. The order was received in 10 days and was well protected in its packaging. The tablet is awesome and works much better than I expect it would. Well designed and runs pretty fast. Overall I am very happy with the product and service. Will definitely be ordering again this Xmas.
On 12/9/2013 I ordered and paid a PIPO M6 Max 3g. 15 days later I received WRONG tablet PIPO M6 PRO because the one I ordered was out of production, as they said. Furthermore, it was faulty with vertical lines on screen. After several emails they gave me an address to return for repair or replace (they don't give refunds although they have sent wrong tablet). Tracking number shows that package has been delivered since 16/10/2013 but they still claim they haven't received anything. They asked to return to a different address than the one paypal has on record, so paypal closed the claim case in favor of dealsprime. Bottom line is I just lost 220 euros. Stay away from these Chinese scammers because if you have an after sales problem with a product you will lose your money
Received my Pipo M9 tablet from Hong Kong by way of DHL a couple of hours ago after waiting 9 business days for it, and the screen is messed up. I have removed the two screen protectors that were over the device and the screen is still this way. Deals Prime only had a very thin layer of foam in between the tablet screen and the box as padding, and then the whole box was wrapped in bubble wrap. The screen looks like it had pressure damage to it. It remains very dark in the center when turned off, and when turned on, extremely light in the center.
Deals Prime did not wrap the tablet properly, nor did it say "fragile" on the package so that DHL wouldn't put heavier items on it.
I want to get reimbursed, and have Deals Prime cover the cost of returning the defective item to them.
Do not buy on Dealsprme!
Bought a Tablet Pipo and send it back for repair... 1 year ago!
Since this time the answer from amy on my mails are allways the same: We are checking this with our repair department
I asked for exchange... No answer
So i think they are thives, don't buy there
Thierry
Yes where the $#*! is their address...? I sent a non working U7 cell phone back to them. Cost of 90 plus dollars... ( paypal gave me the address... and fed ex can't deliver it... $#*!ing thieves..
I ordered and paid for a Primal P9x tablet pc from this site on the 8th of March 2013. Up to today July 4th, I have not received this item. Dealing with Dealsprime "customer service" has been a total nightmare, and I believe that they scammed me into waiting past 45 days to receive my order, so that Paypal would not enter into dispute resolution. I emailed them on several occasions only to be given a total runaround and to have them refuse to refund my payment. I was also insulted and basically called a thief by one of their henchmen at Apad.tv, whose only interest was in getting me to withdraw my complaints against them. I have a youtube video about mine and other people's experience with Dealsprime.com. It is called Dealsprime ripoff - http://www.youtube.com/watch?v=YLsfDNDKO8s Buying from them is risking losing your money and receiving nothing in return.
Do not buy...
No one ever picks up phone.
No one answers email.
And chat... is a joke... They tell you to send email, instead of answering the inquiry.
I ordered a TV box. It has been over a month and still waiting. No e-mail respond and no phone answering. There AMY for chating is a jok! Never buy from this website.
Sam, Canada!
Ordered and paid for my ainol novo 9 in Jan 2013, did not receive it until March 2013. In April, it died. I contacted Dealsprime and they told me to send it back. I did ($20 for shipping). Then they told me they could repair it or it could be replaced with a new one for $30, I paid the $30 for a new tablet because I was having wifi issues with the first one. Finally in June 2013, I received my new tablet from Dealsprime. At the beginning of Aug 2013 I experienced another issue with my tablet; it would not charge and the screen would go blank as soon as I plugged it in to charge. I attempted to contact Dealsprime via e-mail and chat. They have not responded to me and it has been one month of trying to get with them. They offer a 1 year warranty on their products but they are unavailable to provide the warranty. STAY AWAY! I have ordered from Pandawill.com and have excellent experience with their customer service. If you need a chinese tablet, my suggestion is to try Pandawill.com and stay far away from Dealsprime!
I order i pipo m9 3g, they sent pipo m9 without 3g
I asked them to give me the 30$ refund is the difference between 3g and non 3g
But the dont do it telling patience again and again
Now 30 days and many mails. I decide to make. Dispute with paypal
AND STILL NOTHING. BE AWAY
DO NOT BUY ANYTHING FROM THEM!
I've been waiting for my refund for 4 months now and still nothing...
They deleted my account, not answering to emails and so on...
Answer: Because I ordered and paid for a phone four months ago, I always expected and that their customer service responds shit when he responds. They are just thieves, it was necessary that someone prevents them from harm
DealsPrime has a rating of 1.4 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DealsPrime most frequently mention and customer service. DealsPrime ranks 809th among Electronics sites.
Hello,
We apologize for the inconvenience.
Our customer service representative can be reached the following times:
Phone: 1(347)796-4323
Customer Service Hours:
Mon-Fri 2am-7pm EST, 8am-1am(next day) CET
Thank you.