67 Reviews for Dealathons.com
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If I could give nothing I would. I too ordered something and never recieved it. I called and called and called and ... I compared to the other complainents was able to get most of my money back, but I had to create an account with Paypal and it cost me $0.50 which they also said it wouldn't cost me.
Anyways, I too will go on social media and make sure others NEVER deal with these people. They lie and misrepresent themselves.
I should have read this site before I placed an order. Beware, NEVER DEAL with this company as you will likely never receive the product, never reach customer service, and never receive your refund. I guess this is one way of making money...
Seriously, stay away from them! As soon as I receive my refund, I'll unsubscribe from their site.
Big time scam artists. Order two coffee mugs on August 20 and to date have not received them despite 2 emails telling me that they have been shipped and they would supply me with a tracking #. To date I have not received that tracking # and I have requested a refund. They have yet to respond to my request.
Bought a coupon for a service through Dealathons and when trying to make an appointment for the service the vendor was not willing to accept the coupon due to them not having difficulty collecting payment from Dealathons. I then tried refunding my coupon from Dealathons and was initially told that they are unable to refund as it is passed 14 days and then I managed to convince them that it was not my fault the service provider is unwilling to accept a coupon from them. After many an e-mail and calls to the customer service centre was able to get a credit voucher which I was told will be returned to my account in 2-3 weeks. Now it is the 4th week and I have still not received the money. The emails sent to them are not being responded to so finally called and was told that the file will be re-forwarded to account dept. and to give them a few more days. The calls that are being transferred to their manager I believe never gets answered but goes into an answering machine. This manager if he/she exists never returns a call. I lead to believe that they are a bunch of absolute thieves.
I placed my order on Aug 15th and I still didn't receive the product. I have called and emailed Dealthons many, many times and asked them to let me know why the products didn't arrive, but they do not have a clue.
Their customer services is good for nothing.
Now I am waiting to hear from their manager if I can get my money back.
Unbelievable. So, if you reading this review, do not even think about ordering something from this website.
I am looking for a refund for an order that was cancelled within 1 hour on August 8,2013, even after 2 months the refund has not been credited to my account. Trying to contact Dealathons since last week ...but no response... the call center says that I should talk to the accounting department and the accounting department's number is always on voice mail and they do not return my calls nor respond to my e-mails....I did not expect that from a company like Dealathons.....Frustrated
TOTAL RIP OFF. MERCHANTS DO NOT USE THIS SITE.. THEY DO NOT PAY YOU!!! I HAD TO SUE BOTH TEH COMPANY AND THE WEASEL CEO David Magazzinich.
I order a product from this site a few months ago. It was for a luxury perfume. It turned out that it was a counterfeit. The fake perfume irritated my skin and caused red rash. I returned it and asked for a refund. The warehouse/shipping people were helpful and responsive. It is Dealathons who I've never heard from for 3 months since they received the returned good. I kept asking them to refund my money, and there is still nothing. This site is a big scam. I hope no one will have to go through the negative and stressful experience like me. Highly recommend to avoid doing any business transaction with them.
I'm supposed to receive an order back in .... and it has been months now and no one even contacted me. but the truth is i already forgot about the order. when i called them, they said that they will contact the vendor which they did. The vendor contacted me after weeks. but after again days, the vendor could not ship anymore the product and they said that they will just notify dealathon to refund me the money.
Then dealathon send me an email or two and they said they will refund the money but they neglect to mention the 'shipping fee' i paid. i send them couple of emails but no respond and i still dont have the money. the email was sent to me on aug 23 for the credit memo, and its now oct , 2013 and i dont have the money still.
Im EXTREMELY disappointed in Dealathons and am starting to believe they are thiefs. I ordered a product back in May for $162!! I have yet to receive the product, nor a refund. I have now asked for a refund, as 5 months is entirely too long I constantly send emails, leave messages, yet no one can give me a straight answer as to why I haven't received my refund. I keep getting the standard "Our sincere apologies for any inconvenience. We are working towards resolving this issue. Thank you for your time and patience." Obviously their standard issue response for complaints. BUYERS BEWARE. THIS IS NOT A TRUSTWORTHY COMPANY!!!
I bought a butcher block they were selling. Excellent bamboo quality that I saw retail for $129 at crate and barrel. I paid only $33 from dealathons.com
I'm extremely happy with this purchase.
I would give this company a 0 if I could.....they are that bad. I placed an order on April 17th and have yet to receive it! After many ignored phone calls/emails I finally got in touch with a couple of sales people. They were also very rude, unapologetic and very unaccomodating. I got in touch with a supervisor who offered to refund me my money andstill send the order. I thought this was fair, however, I still have not received anything - that was over a month ago. For an online company, they put NO emphasis on the customer. Horrible, horrible company. I wish i read the reviews before i placed my order. Waste of money, waste of time trying to get in touch with them, and in the end I still have nothing to show for it!! Dealathons will not last much longer, I guarantee it.
Purchase something 7 weeks ago till now I have not received it. Email and call customer service, no response. I am glad it is not a big purchase. Cheating, stay away!
A college and myself ordered the exact same product. She received hers and I didn't! Contacting Dealathon and the supplier only resulted in a run around! I opened up a complaint with the BBB, but this is now Unresolved as they will not reply to the BBB requests either.
Ok, here it is. I purchased a deal on JUNE 24, asked for a refund on JUNE 26... Deal is showing up as refunded, but I NEVER received my money back! I emailed them dozens of times, called them as well, no reply whatsoever!!! I will never buy from them again. Emailed the CEO - DAVID M, and he doenst even reply back! Bad business... Do NOT PAY WITH PAYPAL!! They will not return your money!!!
Bought a deal in June. I tried to make an appotiment for the car detaling and the place never answered their phone. They didnt even have an answering machine.They only work from 12-5. Company is called Mobile Windshield Doctor in Edmonton. I called Dealathon 10 times and I have never ever talked to anyone. I have left messages and never got a call back.. Also send emails and still havent heard back.. Never again....
And to think I was the only one to feel this way about dealthon! These guys are the worst in customer service. Bought a deal off them way back in April, called the restaurant and was told that dealathon did not pay them, so they will not honour the coupon. It's been 3 months today and dealathon still has not reimbursed my money back. This is the short story of my struggle with them....hopefully you do not make a similar mistake. There are a lot of other company's you can take your business too.
THIS IS A HUGGEE SCAM!! THESE PEOPLEA ARE THIEVES!! I RECENTLY ORDERED A CHANNEL PERFUME AND WHAT I RECEIVED IS A CONCUSION FROM WALMART! THE PACKAGING IS NOTHING I HAVE SEEN IN CHANNEL PRODUCTS.
NO ONE HAS TO EXPERIENCE SAME THING.
PEOPLE STAY AWAYYYYY FRO THIS SITE. THEY ARE THIEVES! BE WARNED!
I bought a deal for $200 off of dealathons.com. A few months later, the deal company went out of business, and was told to request a refund from the deal issuer. When I contacted dealathon, they said they'd give me a refund or transfer the deal, which never happened. I've followed up about once a month, and I either get ignored or I get a big fat no.
I have had excellent customer service at other deal companies, yet this is the complete opposite. Unfortunately, I'm out 200 dollars and there is nothing anybody can do about it.
I've bought a couple of deals from here before, and they all seemed to work just fine.
They were however, all for services in Calgary establishments that I did my research on before buying the coupon.
The issue seems to lie when you purchase a deal for a product they have to ship to you. I ordered a couple of lacey tank tops on June 4 and I still have not received them, or even received a shipment confirmation. Over a month for processing seems a little absurd considering they charged my credit card the day of the purchase!
I called and email their customer service line in vain several times! When they say leave a message, I did every time and never heard back.
The service level is obviously poor and you need to do your research before buying services for places you're not familiar with.
I called again today just because and was taken aback when someone actually answered on the other line. I don't know where they find these people to work for them, but they all seem like air heads with no social and customer service skills. She told me her system was slow and that she couldn't look up my order, but that the supplier was in charge of shipping those items and had sent them last week a list of orders they had already shipped. She was able to find my name and address on that list, and said I should be expecting the items by the end of the week.
I'll keep my fingers crossed that I'll actually receive the items, but I'm not too impressed it took them that long to ship it. The delivery terms should be posted on the deals.
Also, if you're gonna have a a customer support line, SOMEONE NEEDS TO PICK UP THE PHONE! If you're gonna ask that customers leave a message and they will return your call shortly, then DO! It's very frustrating to email several times in four weeks and never hear back, call and leave several messages and never get a call back!
I bought a coupon for a restaurant that has closed prior to me being able to use it. I have attempted several emails and phone calls however have not heard from anyone. Now the voice mailbox is full and cannot take anymore messages. I had the same situation wit another online service and had no prolbem getting my money back. Not impressed and will never shop at Dealathon again
Got a coupon for acupuncture in Calgary, it just expired as the vendor never returned calls and was unreachable, when I finally got a hold of him after it had expired he was very rude and was obviously pissed with Dealathoin himself and said to call them directly. Dealathon simply said Tough luck we wont do anything for your. I immediately cancelled my address with them. Luckily it wasn't a lot but its the principle of the matter. They are terrible and other sites are FAR better.
I ordered a voucher for 799.00 after giving it more thought I decided the service was not for me. I requested a refund the following day as the website said there was a 14 day return policy. This was March 25th 2013 I have still not received a refund and it is June 12th 2013. I have emailed 5 times and called 3 times and every time they just say sorry for the inconvience we will look into the matter. I have dealt with other online discount sites and have never had a problem before. This site is a scam and should not be trusted. I am through contacting them and will now put in a complaint with the better business bureau. I will never deal with this site again and will definitely let everyone I know know how awful they are.
I bought a few lipsticks from dealathon three weeks ago and received a shipping confirmation three weeks ago as well. However, despite saying the item will arrive in a week after purchase. It has not arrived yet. I tried calling and emailing last week. Both got no response. This morning I called again and was finally able to reach support. They said the item was shipped out last week, and the shipping confirmation I got last month was when it was packaged. I don't really believe her story. How can you let a packaged parcel sit for days let along weeks?! Anyways, she said ill get it in the next 5 business days. Hopefully she's right. Ill update my review in a week.
Total scam. My husband paid for an iPad mini cover that never showed. Heard about the scams on CBC as well. Really disappointed and will NEVER give them a dime again. Ignored every inquiry. Wagjag, Groupon, Dealfind are good. DEALATHONS SUCKS AND ARE THIEVES/CRIMINAL. BUYER BEWARE.
Ripped off! I received a knock-off Angel perfume even though the ad states "all products are original, authentic name brands. We do not sell knock-offs or imitations." I received no replies to my phone messages or e-mails. Janet
Selling fake Chanel no 5. Kiera Knightly NEVER represented no 5, only Coco Madamoiselle. The box is the wrong colour and her picture is on it. It smells nothing like real no 5. My money was refunded immediatly but I cannot believe they are still selling counterfeit items on the site.
I guess I am luckier than some other Dealathons customers; at least I received a product, albeit the wrong product. No response to my emails or calls. I did get a response from the president, David Magazzinich (email@example.com) but my issue still remains unresolved. I agree with Lisa B's advice: file an online complaint with the Better Business Bureau.
Purchased 4 items and never recived them, I complained and they said they would refund my money....that was several months ago, never seen a penny!!!
Horrible business! I will never buy anything from them again. I made a purchase and their so-called voucher never appeared despite my credit card being charged. They didn't return numerous e-mails for months and when they finally did, they told me they would e-mail me a voucher (that never appeared) and that I could only use the value I paid for it! I requested a refund and have never heard from them again! Contact your local better business bureau and share on Facebook to prevent your friends from getting scammed!
BUYER BEWARE … If you really need to purchase from Dealathons.com please use a credit card where you can easily dispute the charge(s). I am an avid user of the deal/coupon/voucher sites and have not encountered such lack of respect to their customers and poor quality vendors (basically scammers). In my case I requested a refund for a voucher which specified they accepted paypal which after much effort found out the dealathons vendor no longer accepted payal. The vendor did not return my many emails and phone calls pertaining to this issue … instead I was informed from paypal themselves. I then proceeded to contact dealathons numerous times via email and phone (if anyone answered it was always ‘the person you need to speak with is not in right now I will have her call you back’). Suffice to say they never ever called or emailed me back. To-date I still have not received my refund nor a reply. Nice. March 14, 2013 - After finally submitting a detailed complaint to Ontario Better Business Bureau dealathons.com sent me an email (remember this is the first email from them ever regarding this refund) 'asking' if I rec'd their 'email money transfer'. March 20, 2013 - Finally! Successful refund from dealathons.com through a claim filed with BBB. You must keep your BBB claim open until you actually receive your refund monies in your account. Dealathons.com still tries to scam you (and BBB) to believe they have already sent you your refund when they did not and cannot supply you with any such documentation. Stick to your guns! Good luck everyone!
You guys are all lucky. I didn't even get the cheap junk I ordered. They just stole my money and gave me nothing. Customer service said they'd do something a few days before my Paypal deadline (which I didn't know about) basically stringing me along enough to seal the deal. Thieves.
I was told by one of their "Deal" providers that they can't take more appointments because Dealathon is not paying THEM. Have sent in my refund request. Will post back regarding this.
I wish I could give "0" stars. I emailed them (no response), emailed two days later (no response), emailed two weeks later (no response), called them (inbox was full), called them and left a message (no response), called them (FINALLY SOMEONE ANSWERED YAAAAAYYYYYYY).
Customer service is terrible and the girl on the phone didn't seem too concerned that the mechant did not give the full spectrum of services. She offered me a $20 credit and I was out $100.
Terrible - Half of my purchases didn't even go through because they misinformed the public of what the companies wanted to offer. I am STILL (4 months later) waiting for my reimbursement of $300. I will never fall for this Dealathons trap again.
In November, I purchased a deal for this company called Racing Box for my boyfriend for christmas. It was a 200 dollar deal. I wasn't positive that this was the gift I wanted to give him so I was happy that they offered the 14 day refund policy on the website because I hadn't seen that on other deal websites. A few days later I ended up returning it and called the Toronto number to do so. I was told I would receive my money within 5-10 business days. I called back 2 weeks later as I still hadn't received my money and the girl who answered said "could it be that you just don't see it in your account?" she said she would send an email to the accounting department and contact me by the end of the day. She didn't contact me so I waited another two days and called back. The same girl answered the phone and I explained the situation again and she said the exact same thing "I'll send an email to my accounting dpartment to have them look at it." I waited another week and called back again. same thing!. It is now January 3 I called today an the same girl answered and was about to give me the same answer until I said I wanted to speak with someone in the accounting department directly. She told me they weren't available until later today so I'll have to call back. I plan on calling back but as of right now I am so frustrated with this service and will never be using this website again.
i never received my order either nor did they give me the refund they initially offered me. i posted a complaint with scambook.com:
Purchased an item (Dec 8) for a Christmas gift from a deal where it advertised receive in time for Christmas. Despite being assured through the contact form, and three time weekly phone calls, I was never provided with shipping information or a tracking number. The item I ordered was not received by Dec 24, which leaves me having to go shopping Christmas eve instead of spending time with family.
Tried calling Dealathon Friday, Dec 21 and Monday, Dec 24, but they're not answering their phones, and their voicemail is full. Not surprising, since I am pretty sure I am not the only one.
Dealfind (different site) is fantastic. Never have had a problem and their service is superb. I don't recommend Dealathon at all.
If I could give it a minus 10 I would. They have no customer service at all. I had a voucher for lazer treatment and the voucher was voided for no reason. I have paid 200 dollars and didn't get the services done. I have been calling and calling and the so called manager, David said he would take care of it and gave me hbis extension number. I have called 20 X and he is not at that number. There was a woman who said that David was away in meetings most of the time. This whole voucher thing was from over a year ago and still no refund, no credit for their site, ZILCH. Buyers beware!!!!
I bought a voucher, it said wait 24hrs b4 redeeming, I did. When I "tried" to redeem my voucher it said "invalid voucher code" & now it says to wait 72hrs to redeem. I wait the 72 hrs & "try" again, I enter my voucher number & AGAIN it says "invalid voucher code". I have called them SEVERAL times & only get voice mail, I have left several messages & emails w/no response at all...
Will "try" again in the mirnini, but judging by these reviews I'm not going to like what's to come.
At least it's better than dealfind as you can actually speak to someone on the phone, but their interest is in making money and not making sure the customers are happy. Buyer beware on these types of deals. Not sure I'll be using these deal websites ever again.
I purchased 2 painting vouchers awhile back. Painters didn't show up. I contacted Dealathon who said they would send me a credit. Great - I have a credit memo. Doesn't do me much good unless they actually put the money back in my paypal account. That was 10 business days ago.
I guess the next step is to notify paypal that I've been ripped off.
I purchased 2 vouchers for Cerritos Surf Colony and we were looking forward to our Mexican vacation. Unfortunately, we were contacted by the resort and they said they could not honour the vouchers because Dealathon was not paying them. I have attempted to contact Dealathon by phone, e-mail, etc for months. Calls are not returned. I did get an e-mail response once that indicated a refund would be provided. That was about 6 weeks ago and no refund has been made.
Bought a voucher for a car wash from Dealathons. After many attempts to book, it turned out the company offering the car washes didn't really exist. i know this because I did a drive-by one day to ask for a booking in person and it was a deserted industrial unit. Asked Dealathons for a refund. Around 2 months later they finally pay up, into a Paypal account, so I consequently get charged a fee by Paypal. Not sure how stupid they think their customers are. They were hard to get to speak to, didn't return a single message and when I did get hold of somebody, they lied about the company being in business (repeatedly) and they lied about the refund being sent when it was originally supposed to have been. They even sent me a confirmation email for the refund, then conveniently 'forgot' to process it!
Being very generous and ignoring the fact that Dealathons did not check out the company properly in the first place, their customer service is appauling. Give them a wide berth, there are better deal sites out there.
Also, i want my $1.14 Paypal fee back please David M.
I had purchased a voucher to use through Dealathons.com. I have attempted to contact the merchant for over 2 weeks to schedule an appointment; however, she never returns the phone call or tells you to call back but doesn't pick up. She's suppose to be running a professional service. In disappointment, I emailed Dealathons.com requesting for a refund as the merchant is not providing services as agreed. They have ignored all three of my emails, not even an acknowledgement to say anything, just ignored. If this company is suppose to be for a charitable good deed, they certainly don't act like it by the way they run their business. It makes me appreciate other sites who value their customer's time and business more. I do not recommend this site. Do yourself a favor and do not use them.
SCAM SCAM SCAM SCAM SCAM !!!! DEALATHON.COM is 200% SCAM. THey do not donate to Sick Kids Hospital. I contacted Sick Kids Hospital and they told me they have received many calls in the past months (victims of Dealathon) about the same thing. They said they havent received a PENNY from dealathon EVER. I have recently purchased a few vouchers and contacted them about ther 14 day refund policy and I didnt get anything yet. The CEO, David M. hung up on me and was talking over me and was extremely disrespectful. YOU WILL NOT GET YOUR MONEY BACK whether in 14 days or out of 14 days policy. YOU WILL NOT GET ANY MONEY BACK PERIOD...They also deal with business that are scammers, I have dealt with Teambuy, groupon, Dealticker, Buytopia, Swarmjam and they ARE ALL AMAZING...PASS ON THE WORD PLESE AND LETS SHUT THIS SCAM FOR GOOD.
I recently bought 2 vouchers for body wrap and massage in August. I called the business at least 6 times until someone picked up only to tell me they are fully booked for months and only one employee is working and therefore my friend and I cannot come in and have the services done together.
So i emailed Dealathons and asked if I can just receive "CREDITS" because I am not getting the services I was initially hoping for. I get a crummy answer from the rep (who doesn't even leave his or her name) telling me their "14 day refund policy" over and over again and pretty much saying I'm stuck with the vouchers.
So today I phoned the Spa 6 times again, no one picked up. I email dealathons again. Dont know what they're going to say but I NEVER want to use their services again. They don't provide any detailed information about the business they are promoting and when there is a problem, Dealathon reps just tell their customers nothing can be done because no specific details were listed on the deal. SCAM.
I've had way better experiences on other similar sites, don't ever use dealathons, period.
DO NOT BUY!!! This site is a scam!!
We bought a voucher for a hotel in Radium Hot Springs back in May. We made our reservations in June for the hotel, drove to Radium from Calgary and upon arrival was told the hotel was overbooked and there was nothing they could do (don't get me started on this).
We then contacted dealathon to get our refund. It's currently mid-October and we still DO NOT HAVE IT??
May 16 - Bought voucher
mid June - Requested refund. was told it would take 6 weeks to get a cheque via mail.
end of August - No cheque yet. Called back and they said it would be refunded through paypal this time within a week.
end of Sept - Still no refund, called back (long story short) and they said it would be done "immediately"
Today (mid Oct) - Still no refund, called again to hear the same story.
Bottom line is, if I do get back my money i would be very surprised. This website is obviously not very complaint with customer satisfaction and I would not recommend anyone ever use this. It is complete bull$#*!.
Their website says you can get a refund within 14 days of purchase - WHAT A JOKE. I bought a voucher and requested a refund the next day when I found something cheaper, they said they would issue a refund, it's been a month now and still nothing. No reply when I follow up with them either. THIS WEBSITE IS A SCAM.
I wouldn't even give this site "1 star". I strongly advise everyone to stay away from this site. Regrettably, I subscribed. I receive at least 2 e mails a day. I have tried unsuccessfully to "unsubscribe" at least 10 times but continue to receive e mails.
I contacted them by e mail but received no reply. I called the help line, and an extremely rude man answered, who I suspect is the CEO. Once he hung up on me, and another time put me on hold.
I am flabbergasted by the lack of professionalism and the rudeness.