Darntoothysam.Com

Took my money and did not send ordered part until set up a dispute at Paypal. Took 20 days to receive item and like a fool I did not try to install into my camera, just opened package, made sure not broken, and closed dispute. Last weekend tried to install and the LCD screen I ordered is wrong size! Tried to contact via email and phone, no response. Paypal can't do anything because I closed dispute. So here I am with out my money or the proper part. Watch out for this guy!

I placed an order for a small part about 6 weeks ago. I got an email ten days ago saying that my Oder status had changed to 'shipped'. Today when I went tO the USPS website to track the shipment it says it just shipped yesterday. I would never do business with this guy again! He also does not respond to emails.

I ordered two replacement camera doors. The company said an email would indicate shipping occured, but this never came, parts never came and our credit card was charged! I tried many times to call and email with no reply. Stay away from this horrible company. Customer Feedback should be #1 on any company's list.

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Well, these guys are a little on the slow side as it took three weeks to receive a part for my Nikon digital camera, but they did deliver and the part was in excellent condition. And, I must say I did save a few dollars over purchasing this part elsewhere and considering the free shipping. Perhaps in this day and age of instant gratification, we are a little spoiled. I would have have given them five stars had they been about a week faster, but in my experience, they are honest and delivered exactly what I ordered.

Don't Buy Here! AVOID THIS BUSINESS! Darn Toothy Sam (www.darntoothysam.com) - Better Business Bureau ACCREDITATION REVOKED on Nov 19,2010. According to BBB website, thirty complaints have been filed against the company.

I was looking the BBB up to file my complaint, when I noticed they had already taken action. My Canon Digital Rebel was shipped to them Nov 4th, 2010, and as of today, Feb 7th, 2011, it is not repaired, and no emails are responded to, no phone calls returned.

I ordered a replacement screen for my Sony SLT-A77 camera on Sunday, Feb. 24,2013 and even paid for the Priority Mail option to make sure I got the part in time for a photoshoot I had the following Saturday. Well; it's now 8 days later, I have had my credit card run for the amount of the part PLUS the Priority Mail I asked for and now NO part and haven't been able to get any word from him after 4 e-mails, 3 messages to his phone and leaving 2 messages via his websites "Message" account! Do I need to say any more.

It is has been a month and 15 days since I placed an order for a LCD replacement screen, and the status on my order is still "Order recieved". I have sent at least 10 emails and still no response from darntoothysam but an automatic response stating that "Thank you for contacting DarnToothySam.com. Currently this mailbox is
Monitored 3 days per week and not on the weekends. We will respond to your
Emails as soon as we can and in the order we receive them."... Please beware before doing business with these people!

I ordered an o-ring for my camera housing, and after 3 weeks I hadn't received it. My emails went unanswered and they don't pick up messages from their phone. Scam? I think so. I have filed for a refund with paypal.

I mailed my Sony camera off for a broken/missing shutter button. Camera was received on a Saturday, fixed on Monday. That same week, Saturday I took pictures of our annual Easter Egg Hunt and was more than pleased with the work and service. Best price out there and great service. I'm a penny pincher and believe me, I searched high and low for the best price and this company won hands down. Thank you Mr. Thomas from ST Leonard, MD.

After ordering a part, I made several attempts to contact them for the status of where the part was. They did not respond until I indicated that I would be contacting my credit card company and the site they advertised on. Then they sent the item, but back-dated when it was sent.

When I received the part, it was defective. They never responded to my attempts to contact them for a refund.

I'm having the same experience as most reviewers. I sent my Panasonic Camera on 1/16/12, called and emailed them and haven't gotten a response yet. It's already 2/20 and I'm sending them another email for an update.
I should have done my due diligence and looked them up for any complaints. If I don't hear from them in a day or two, I'll take steps to make sure I get a satisfactory solution to this problem.
For those consumers smart enough to always remain diligent, this would be another cautionary post.

We've waited three months for an item my husband ordered to fix my camera. No communication to the countless emails we sent. No response to messages left. No part arrived and no refund to my card. A sorry excuse for a business with such a ridiculous name. What kind of business makes you wait like this for s part. Don't buy from here.

I ordered a replacement part for my camera, which broke a week before my trip to Hawaii. This was one of the only websites that offered my part, so I ordered it and ponied up the dough for priority shipping, thinking that surely it would arrive within a week... Turns out the package was not even shipped until 5 days after I ordered! Now I'm headed for the vacation of a lifetime without a working camera. Should've known better ordering from a website called darntoothysam!

I cannot speak highly enough about Thomas and Darn Toothy Sam and the great customer service I received! I ordered some Canon screws from his shop earlier this month and I needed the order to be replaced. He did it the very day I called and gave me such a good deal! I was so appreciative of his help. He's a really nice, down to earth guy running a small, honest shop in Minnesota! Thanks again Thomas, I'll definitely look to you for more help in the future! -Jessica

Where is my order # *******, or some information about shipping?
Discounted credit card already!
Any response on it after two weeks?
NOTHING!
Only "order received", no more!
No e-mail response.
This is a joke with the client.
Almost no review speak well of you.
If they are responsible, waiting a decent answer!

So I got my item 2 months later, other than he hides the real date of delivery, they do sell everything for cheap. Order here if you have plenty of time available for you.

On 10/18/2010 I ordered a LCD Screen for my DSC H1 Sony Cyper Shot Camera when I received the LCD Screen in December after many emails and it was broken when I emailed back I was told if I send it back which I did on Dec 6th they would replace it but to this date I have never received a thing including any email replies. I have kept all of my emails and even asked to be refunded my money but still no response. Still would like to see my money back or atleast a LCD Screen that is not broken

Every bad review that you read about this company is true. I sent my camera for repair in 8/2012. Three months later, no word at all as to its status. I understand the owner doesn't respond to emails (true in my case) and doesn't respond to voicemails (true as well in my case). What an interesting customer service model!
I read that he does respond to negative reviews on this website. In case you are reading this review, my order number is #*******. Please send my camera back to me so I can have it repaired by a professional company.

SENT MONEY IN OVER A MONTH AGO FOR A SONY SCREEN THAT THEY SUPPOSEDLY HAD IN STOCK! NO RESPONSE TO NUMEROUS EMAILS. MY MONEY IS BEING REFUNDED THROUGH PAYPAL. HAVE PETITIONED PAYPAL TO REVOKE DARNTOOTHY'S ACCOUNT. WILL ALSO OPEN FRAUD COMPLAINT WITH ATTORNEY GENERAL'S OFFICE. LETS SEE WHAT LAME RESPONSE THEY POST TO THIS IF THEY EVEN HAVE THE GUTS TO RESPOND AT ALL. POND SCUM

I ordered a part and I received nothing. I've wasted too much time trying to deal with this Thomas guy and his games. I'm moving on.

I have emailed them several times asking for the part I ordered since they already charged my paypal for it. Most places do not charge you until the item is shipped. They rarely answer emails. Mostly they ignore you which is bad for business. I will dispute this on paypal and I will find another source for Canon camera parts. If you're in a hurry skip DTS. They do not understand about customer service and communication but they WILL take your money!
You WILL get an answer from Thomas D at *******@darntoothysam.com
He likes confrontation and only responded to me after I disputed the Paypal transaction and got my money back.
Thomas D. Blamed Alex since he doesn't read "sales" emails. Funny since they seem to be working from a small house. Apparently Thomas is so busy answering complaints on the internet and wearing his sass hat that he has no time to call Canon about parts or do his job. Poor Alex is just a fall guy!
Thomas D. I don't believe all I read online. But I believe you did not keep your word to the people who complained. They are not fake or made up like you want to believe. I know you want my order number to make sure I'm "real" but your bogus site never gave me one or an order confirmation email for that matter. You should follow the advice of the nice man who had his 9 year old send you money and close your site until you can get a handle on your "job". You definitely have a screw loose and I don't mean in your camera!

To order camera parts from Canon call *******569. They told me the part was on back order before they even took my card info. They immediately send order acknowledgement and confirmation emails. That is how a good company does business. It's nice to not be ignored and not have my money stolen by a scam biz!

The personal service Thomas gives makes this site all the better! It did take a bit to get my order, but as a single person running my own business, I fully understand that life can sometimes throw you a curveball and get in the way. Thomas was wonderfully professional and even 2-day shipped my order for me. Big thumbs up on my end, and I'll definitely order parts from here again!