Darntoothysam.ComReviews 195

After a month of trying to reach this Thomas Drayton (even got in contact with him at his job at Keller Williams Realty, said he would immediately look into my problem) but never heard back. He even deleted my reviews left on his website, the page that states they do not steal or scam people. Darntoothysam.com is a fraudulent, scamming site. Some people may have gotten lucky with using them, but they do not care about there customers in the SLIGHTEST. He may reply to this post saying I am not a real customer. I have an order ID, and a receipt sent to me by his website. I tried to be a customer, but this is shoddy, shady, business ethics, if he is indeed a real business. He bashes everyone that tries to get resolutions, and I won't have it. Thomas Drayton, thanks for giving the little business owner a bad rap. Please, shut your doors, take down your website, and stop making people fight to get something they paid for. So what you don't have a dam call center, or you don't price gouge the little people. I don't give a dam. At least those price gouging companies follow thru with what they are in business for.

I have requested Paypal to get my money back. I am within the 45 day window, and I am sure I will get it back without problem, since he doe'snt pay attention to his customers, he probly won't even reply.

I'm sorry that I had to give it one star, but it would'nt allow less than at least 1.

Right now I cannot make a positive recommendation based on my experience. I have ready many negative and positive reviews so I am not claiming fraud or anything like that however I am increasingly suspicious as nobody had returned any of my 5 emails or separate voice mail and all I want is my part or some type of status! I ordered a Canon EOS 20D Camera CF Card Reader Pins Repair Part so I could repair a camera as a gift for someone who cant otherwise get one right now and it was supposed to be for a gift this month. I ordered it on March 29th and not only do I not have the part but nobody will even acknowledge I am a customer. At this point I either want my part, or a refund. If neither I will turn to pay-pal to dispute and reverse the payment. Ive tried to be patient and fair but I don't appreciate being ignored. Especially the first time I have ordered!

I ordered a replacement screen for my Sony SLT-A77 camera on Sunday, Feb. 24,2013 and even paid for the Priority Mail option to make sure I got the part in time for a photoshoot I had the following Saturday. Well; it's now 8 days later, I have had my credit card run for the amount of the part PLUS the Priority Mail I asked for and now NO part and haven't been able to get any word from him after 4 e-mails, 3 messages to his phone and leaving 2 messages via his websites "Message" account! Do I need to say any more.

I needed a part for a Canon 580EX flash and ordered and recieved it within the week (within 2 days actually) in plenty of time to make the repair and have it ready to use this weekend. I also communicated with Thomas via email and he responded same day to let me know the status of the order. Based on my experience I recommend them highly I will most certainly use www.darntoothysam.com anytime I need a part or repair in the future.

Every bad review that you read about this company is true. I sent my camera for repair in 8/2012. Three months later, no word at all as to its status. I understand the owner doesn't respond to emails (true in my case) and doesn't respond to voicemails (true as well in my case). What an interesting customer service model!
I read that he does respond to negative reviews on this website. In case you are reading this review, my order number is #*******. Please send my camera back to me so I can have it repaired by a professional company.

Here's a chronology dealing with this company (person). Hopefully, someone will read this & avoid my horrible experience. Deal with this guy at your own peril.

7/30/12: purchased repair for broken camera LCD screen [via AMEX] from DarnToothySam via website & received a repair form & ID #.
7/31/12: shipped my camera to DTS via UPS insured [$500 value].
8/3/12: DTS acknowledged receipt of camera via email [status "awaiting repair"]
8/30/12: received monthly statement from AMEX noting charge from DTS dated 7/30/12
8/3 thru 9/20/12: tried many times to find out status of my repair via phone calls or email, with no response from DTS.
9/20/12: sent a certified letter to DTS requesting status of camera.
9/26/12: researched (belatedly) user reviews & blogs relating to DTS service issues.
9/26/12: contacted & reported a complaint to the Better Business Bureau [www.minnesota.bbb.org]
9/26/12: contacted AMEX to report a disputed charge
9/27/12: contacted local Burnsville police department [*******600]. Officer was very aware of DTS & said he would send someone out to investigate my issue.
9/27/12: received confirmation from AMEX & BBB regarding my claims.
9/28/12: received 3 emails from DTS: 2 re. Order has been shipped via USPS Priority & an order refund.
10/1/12: received non-repaired camera from DTS. THE BOX I SHIPPED NOT EVEN OPENED.

Epilogue:
Found a local New York City repair shop. Brought them the camera on 10/1, it was repaired perfectly on 10/4 for $25.00 less than DTS's charge.

Moral: Don't send valuables via internet until you have researched & read reviews, Plus I am an idiot who has learned his lesson.

Whew:

I ordered a replacement part for my camera, which broke a week before my trip to Hawaii. This was one of the only websites that offered my part, so I ordered it and ponied up the dough for priority shipping, thinking that surely it would arrive within a week... Turns out the package was not even shipped until 5 days after I ordered! Now I'm headed for the vacation of a lifetime without a working camera. Should've known better ordering from a website called darntoothysam!

I sent my camera for repair 5/5/12. My credit card was charged 5/7/12. After 3 phone calls and a dozen emails with no response what-so-ever, I filed a complaint with Better Business and, guess what? He finally responds and says he will ship my camera back to me, even though it has not been repaired. That's fine, I want it back. I've been waiting an additional 2 1/2 weeks and he's back to ignoring calls and emails. DO NOT DO BUSINESS WITH THIS COMPANY!