Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessCostco has a rating of 3.37 stars from 1,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costco most frequently mention return policy, great place, and good quality. Costco ranks 212th among Grocery sites.
When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.
A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.
So after over a year membership at Costco I rang up my cart and went to check out and for some reason a mainstream store does not accept mastercard? Never mind being embarrassed I'm about to cancel my Costco membership membership over this s*** I had no idea they didn't except MasterCard I mean what kind of large retail outlet would not accept a worldwide card? Either way f*** that embarrassment I'm over Costco
Products used:
$#*! costco
So for several years I have been buying Costco Rotisserie chicken. However the last few purchases have been kinda iffy. So today I purchased a chicken after waiting in a line for it to come out of the oven. I noticed when I was taking the meat off the bone to put in my soup there was another set of breast underneath the ones I took apart. Pretty strange, never seen this before, however this is the last Rotisserie chicken I will be purchasing from them.
Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor.
Tip for consumers:
Shop elsewhere, deal was too good to be true
Sincerely speaking I know no other places with such a big assortment and such friendly pricing. Costco has managed to become a lover for many people around the US due to its mild pricing policy and always fresh products. I shop here regularly, I assume if I would visit other stores, I would've paid way more money that I pay at Costco for the SAME PRODUCTS!
So, guys, thank you very much, wish you all the best only the best!
Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me.
Dr. Adel Khalifa
Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service.
Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this!
Tip for consumers:
When to another store for an online purchase with pick up.
The Costco Bakery never disappoints with its delicious and affordable baked goods. Whether it's their famous sheet cakes, fresh bread, or decadent pastries, everything is made with high-quality ingredients and baked to perfection. The prices are unbeatable, and the portions are generous. I always make sure to pick up something from the Costco Bakery during my shopping trips.
Reported Citibank Costco credit card. Your membership with Costco gets cancelled immediately. We were not informed that our membership became invalid. We use the actual membership card which revealed at the gas pump that our membership is "invalid". 7 weeks of membership stolen by Costco. Extended membership by one month with no evidence from Corporate that has changed as of this review.
Regul
Products used:
Membership
They must have a different hiring criteria for the pharmacy. They are RUDE. I had a script transferred to them. Kept telling me, after hours, that they had not received the script. I kept calling the doctor that was sending the script and they faxed it repeatedly. THEY, not COSTCO, finally called the pharmacy. Their fax machine wasn't working. Then they failed to text me that the script was ready after 6 hours. I really could used that inhaler since I have pneumonia. They just shrugged.
Products used:
Prescription
They were horrible. The whole thing was nothing but fat. It cost me $17 for the rack, couldn't even eat it without the fat all through it. It was discussing. Ruined my whole dinner. Never again
As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls.
Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all.
Clothes are almost every time I purchased, miss measurement.
Definitely,it's not store for the people who know products quality.
Products used:
The food , papers…
Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!
This morning I dealt with two customer services representatives, they both insisted that there is nothing they can do to help me with the price adjustment, not until I demanded to talk to their manager or supervisor. The supervisor told me that she will take care of it. I asked her if James, her staff, can do the same to resolve the issue. She said she doesn't know why James did not do that in the first place. Customer Services representatives don't LIKE to help customers taking care their issues, then they should be in the business.
Have been to Costco in Summerlin Nevada twice during the current Covid crisis. My wife and I are amazed at the very careful planning and extraordinary service the entire store is doing. We are seniors, and have been members for several years. We are very thankful to you and especially the Summerlin Costco. We wish you all the best, and we hope you all are healthy during the crisis, and that you stay healthy. Our best wishes.
Leon and Judy Angel
F I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don't actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - Save your time and energy.
I've had consistently positive experiences with the Costco Pharmacy. The pharmacists are knowledgeable and attentive, and the prescription fill times are usually fast, even during peak hours. I appreciate the convenience of being able to refill prescriptions online or via the Costco app. Plus, the prices for medications are often significantly lower compared to other pharmacies, making Costco my pharmacy of choice.
I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?
I ordered a refrigerator from Costco in April. After waiting a month they scheduled a delivery. I had a contractor and plumber standing by in case they had to make a modifications to make it fit. An hour before the scheduled delivery, they called and said they couldn't find it. After several days I finally talked to a supervisor who said indeed it was lost and ordered another on an expedited basis. The second one arrived and it wouldn't fit because the published specifications were in error. The installation tom set up an appointment for the following week and placed the refrigerator in my family room. The day comes and no installation crew. No one knows anything about it. I don't know who to call... no one knows anything and I'm sitting with a refrigerator in my family room. Never again Costco.
Products used:
Refrigerator
I have always liked Costco, but I now plan to go even more after that manager stood up to a foolish customer who refused to wear a mask.
Not worth buying in bulk for a few dollars cheaper when for example food products half would spoil before you can finish them
We have been customer's for many, many years. I have to say. The quality of food and clothes went down hill. We spend anywhere from 400.00 to a 1000.00 dollars every time we go. Thats because we live in Payson. So if something is spoilt or not good, we can't just go in the car and return it. Since the closesd store is in Mesa. So we stuck having to throw it out if it is food. And that happens alot. Costco used to take pride in quality. Now no more. We purchased coconut butterfly shrimp. You would think, the shrimp should be bigger the average. Little shrimp with lots of batter and coconut. A shame if you ask me. Specially sine they cost enough. I'm going to try Sam's club next. Very disappointed
Went today to Costco on Costco Dr. In Tucson. I'm Handicapped. Standing in that Line is just Outrageous. Then you get in to the Store. No Toilet paper, No paper Towels, No Meat. So I was happy to see they still had frozen Chicken. Get to the Register, turns out, only one pack per Family. I had 2. The Cashier was very rude. It's like he got pleasure from this. I spoke then to one of the Manager. He seam to care even less. Now, I'm nit a hoarder. Standing that long in line, then not even get what you came for. Is pretty upsetting. I live 25- 30 min. Away Tucson. I can't go every single day in to Costco. But one thing I know for sure. This Hoarders will go every day back to Costco to get what there want. What is left for People like us.? I don't see any difference letting people all at once in, or little by little. All I know, Costco needs to do something for Seniors and Handicaps. We get the short end of the stick. To me, it is torture to have to stand that long in line to get in to the store. I'm askingCostco, to think about the Seniors and the Handicaps. Thank you
How can such a great local b&m have such a poor online presence in technology age? You can't create a system of orders and fullfillment. Can't create shipping labels then not give product to your delivery man. That's poor infrastructure
I placed an order with Costco that was a 2 day delivery. Which end up being 6 day delivery. When I got my order the box was open and damage with detergent everywhere. My order of detergent, chips and water turned out to be a mess box drop off. I refuse to stick my hand down in this box.chip box was open detergent was on everything. I called to have them to pick it back up. Due to me having an elderly Alzheimer's dementia family member with me. I was unable to return it my self. So I called for them to come get the box and refund my money. On top of the 6 day wait for my order now i have to wait 2 more days for pick up and another 2 days for refund. So I am stil without my order. Costco need to do better this was a nightmare order. Customer service was no help and the day before my juice was suppose to got delivered it was also delayed as well so my kids did not have that for there party
Tip for consumers:
Costco need to do better with deliveries
Products used:
None
Never buy appliance from Costco. Their delivery is so bs that you never see your item on time as needed. So I called after waiting and waiting past the time I suppose to get my delivery, they said a computer system put out a fake delivery scheduled date. What's the f...@#!. They blames on a computer system glitched said to happened to many customers, ahhhh really bs excuses. Costco should do a better job at this if it's wants more business. Best buy and Home Depot are my next appliance shopping stop.
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.