Coinbase has a rating of 1.4 stars from 792 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coinbase most frequently mention customer service, bank account, and phone number problems. Coinbase ranks 10th among Centralized Exchange sites.
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Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.
They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.
They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.
Tip for consumers:
No.
Coinbase is, without question, the worst company I've ever encountered in my life.
It's so bad, it should be illegal.
-The verification system is the cheapest I've ever seen - without any specific error codes.
-It locks your account onto verification with no option to access your account.
-Customer service is non-existent. They cut and paste from the FAQs, once and never replied again.
How could a company this atrocious possibly be publicly traded or even legal?
Tip for consumers:
Coinbase is a portal into Hell. Never, in your life, use this company.
Products used:
The ability to access an online account.
This is the worst experience. Scam co which makes money on fees for everything. They lock your money for 11 days no matter what payment you use. Basically you can do nothing with your own crypto. Hard to return them to bank. Poor customer service. High fees. I used other apps with no delays or any issues. You cant even leave review on them. How so? FBI should closer to look at their business. Never again with them.
CYPHRASETECH
I am happy to shear my positive experience with this above name... after having a lot of stress with this platform and other firm... finally found a solution Visit them for help,they resolve all my issues efficiently they gave me the help and support i needed
If you're still awaiting payment, gather your documentation as evidence and file a claim with N E X A r I g h t. With these documents submitted, anticipate receiving your refunds within the next 24 hours. This is the approach I've been taking lately. As investors, we've been victims of scams far too often; it's time to leverage the law in our favor
Tip for consumers:
Coinbase is the best platform for crypto trading
Products used:
None
When selling my cryptocurrency and sending my cash to my bank, I was given the option of having it transferred into my bank account or to my debit card. I could have done either one easily. I chose to have the money sent to my bank debit card. There was NO indication that to have my cash sent to my debit card was going to cost me $500, *more than DOUBLE* than sending it to my bank account! This cost me Their customer service is terrible as well. No help at all.
Tip for consumers:
I feel totally ripped off by them.
I recently decided to buy 2800$ worth of Bitcoin. So I went through the steps to set up an account with Coinbase. They sell you in with deceiving marketing that you would get rewards for signing up with them, so called "spin the wheel" and through "learning". None of this happened in reality. In reality they immediately took the money, while taking THREE weeks to allow the transfer from my bank of America to be completed through their step program. Even after that (and their claims, see below) they never gave me the marketed rewards. Their customer service is hard to reach and is horrible. They keep on giving you the round around with the same answers as if your devices and set up are off despite the problem being on their side. Shockingly, the problem pertains to them not giving the rewards they promise. To this day, 20 emails and chats later nothing has changed. I am concerned as to what will happen, once I actually have to sell and withdraw the money. They're lag time could cost me a lot of money when it comes to not selling on time in a fast pace crypto world. Would not recommend. Stay away!
Tip for consumers:
Would appreciate getting a 200$ reward to compensate me for all the wasted time and deception.
This company's business is quite innovative and rare to think of. I strongly recommend this for anybody seeking help with their crypto currency transactions.
Invested $50,000 in Coinbase. Initially, encountered very polite and skilled specialists. However, the big 'But' is crucial – they turned out to be scams! Deceived and unable to withdraw my money, I sought assistance from support(at) fast-recovery(.)io specialists. It's still hard to believe they truly exist. Huge thanks to these guys—they successfully retrieved my funds!
Awful, terrible, their chat support is off the scale in a very negative way. Twice, the support person just disconnected me. Wish I had read these complaints first. Still haven't recieved my sign-up bonus which is worded VERY poorly and designed that way to intentionally decieve. The fees to trade on Coinbase are EXCESSIVE compared to trading stocks and will detract people from using them. Sorry to say, but Coinbase is a total SCAM.I can see why there are so many user complaints. TOTAL RIPOFF!
Coinbase is worst exchange for help or support. I got scammed by someone who claimed to be from CB, then after i lost my money Coinbase locked my account. Too late to help, now they will not allow me to use the bank that I have used since 2018, and paid CB a lot in fees. They treat me like crap and will not respond to my troubles. The most lame support in crypto I have ever had to deal with.
Tip for consumers:
I don't know why Coinbase ignores my pleas for help, and will not explain why!
Identical experience. Money locked. Impossible to transfer back to my account. Impossible to put it in an external wallet.
Thieves!
Tip for consumers:
Forbid Coinbase to trade abd put those scammers in prison.
Froze my inaugural account for 45 days for no reason, with No customer service operators AT ALL. A real crap show.Stay off this platform
Your ok paying money in you try and get it out! Recommended by a friend, who doesn't seem to have any problem with them but only has a low amount in there, I have 3,800 pounds in and cannot get access to my own money, customer service are useless, and don't even respond to my enquires any more..
Coinbase is the most crooked crypto exchange you could ever work with. Look at how many bad bad bad reviews they have. I am waiting a whole week to access my money. They keep using the excuse that the device that I'm using to authorize the two step factor is not recognized when this has been my phone ever since I opened up my coinbase. If you use coinbase then you are screwed!
Please beware, i am not saying Forex banking is bad, maybe my aunt was unlucky, i have done it and i got paid, but my sister was unfortunate, she almost lost €33,000.00 EUR to the Forex banking when the broker stopped responding, we found out the broker was a scammer, but luckily we got her money back through an agency who assisted us, thanks to uncac. Net, they are reliable.
Like others my account is under manual review and has been for several months. I've sent the documents required, spoken on chat more than 4 times all of which promised an email escalation which never arrives. Luckily I have very little money in there. DO NOT USE COINBASE
Update 18/04 - Coinbase, via trust pilot, have asked for more information i.e a ticket number. I have never had a ticket number, this is the issue, despite being told 4 times on chat someone will email, last week it had been 'escalated' to their specialist team and to wait for an email. There is no way to get your chat history. Joke of a company.
Update 18/04 - I have received the below acknowledgement and in this coinbase notes ' we have located your compliance case (reference)' this is the first email I have had with any existing reference number. I have searched my inbox, spam and deleted. I will update in due course.
Terrible, this is a total con job. Sold some bit shares.
1) Without my permission they went ahead and Withdraw that exact amount I sold from one bank account.
2) Then deposited that amount in my second bank account
3) Therefore Bitcoin kept my earnings from the sale
While moving my own money around.
4) They even charged me fees for moving my own money!
Insanity would be a better term!
Never got a straight answer, total scripted email. They do not own to their mistakes...
Why would they? Apparently Not need to answer to anyone.
Absolutely appalling!
Weed Hosts website hosting services will no longer accept Bitcoin as a payment method. We're thoroughly disgusted with Coinbase support. It's non-existent.
Unable to get help once Coinbase deactivated my account after it had just verified my ID. No chat or phone support and worthless help section. Also accounts had been set up using my email address in the past without my knowledge and Coinbase refused to tell me how they had been verified. They did contain old credit card numbers probably from sites that had been hacked. Coinbase has very poor security procedures when it is not you but when it is you they lock you out for no reason and you cannot get any help.
Without notice or explanation, Coinbase suddenly restricted my ability to send my crypto off their exchange. Their so called helpdesk were unable to explain why but asked who I was sending my tokens to and why? Although none of their business, I explained that I was sending them to my own self custody wallet. The conclusion is to use an exchange that respects your rights.
They duplicated the withdrawal from my bank into Coinbase, and the second withdrawal did not even sure up in the Coinbase transaction detail on my account, even thought the total cash there was the sum of the two transactions that appeared in my bank statement. I asked support to explain that, and they regurgitated what they saw on my account (which I had sent them as a screenshot.) That is, they described what I was already seeing. I wrote back, indicating they had not explained why the duplication occurred and why it did not appear in their transaction detail. They simply repeated the same thing they'd already said - just indicating what to look for the total, etc. I tried a total of 4 times to get a real answer, and finally they stopped responding. 5 days later I got an email that my support ticket had been resolved and the case closed. Customer support is non-existent!
I should add that I had deleted my linked bank account after I first noticed the problem - in case their system attempted to perform another random ACH against my bank.
Absolutely horrible. They can legally steal your money and there is not one thing you can do about it. The customer service individuals cannot answer simple questions or maybe they aren't allowed to, I don't know but do not waste your money and time. They do not care about you they are just stealing your money, they need to be investigated, if normal people were behaving this way they put you in prison for fraud.
Tip for consumers:
Do not use this, they steal your money on top of the fees that are outrageous.
Lying Thieving Crooks that Will Let Your Child Starve before making your own money available to you, which you securely sent to them only after thoroughly verifying your identity, from your own bank account, with 2 factor authorization using an authenticator app! While your child goes to bed hungry because you cannot access your funds, they tell you via their horrible customer service that it is for your own protection that your funds are being kidnapped by them for 8 days. How is it for my protection that I cannot buy groceries for my family nor buy gas to put in my car so I can drive to work, because these liers and thieves have hijacked my money with their "instant secure," service.
If you have an account with these millionaire criminals who don't give a rodents butt about you, your family, or anyone else other than themselves and how they can get richer off of your hard-earned money, you should immediately go to another source for your crypto currency servicing and trading needs.
Tip for consumers:
Someone should file a gigantic class action lawsuit against these crooks.
Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.