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CoinbaseReviews 820

1.3
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Coinbase Reviews Summary

Coinbase has a rating of 1.3 stars from 820 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 56th among Centralized Exchange sites.

service
342
value
308
quality
298
This company does not typically respond to reviews
Cyprus
3 reviews
5 helpful votes
Follow Jude D.
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Withdrawal issues
May 18, 2025

Reach out to a forensic expert or a professional who specializes on getting back your assets. I hope this helps but if you still need more guidance and advice, i am happy to help. Wahtapsp +1 (2 0 6) 4 8 8 - 4 0 7 3

Date of experience: May 14, 2025
Netherlands
6 reviews
24 helpful votes
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I firmly alert against drawing in with Coinbase, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes. I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM). Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: May 1, 2025
Australia
1 review
0 helpful votes
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Spoofed emails, fake dApps, and social engineering at its worst. It wrecked us. But after filing reports and connecting with on-chain investigators, we managed to trace the transactions and r3cover part of the ETH. It's not over yet, but we're finally back in control of the keys

Date of experience: April 14, 2025
Connecticut
1 review
0 helpful votes
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Coinbase's Futures Bug Is Costing Me $700+ — Support Admitted Fault and Still Left Me Hanging + now just giving me random auto responses Coinbase allowed a stop loss bug to trigger 20 points below my set SL, resulting in a trade I never intended to take — a separate long position that only filled because their platform failed. Support admitted it was a known issue, and said engineers were working on it. They even confirmed the stop should have executed at $91,700, not near $91,480 where I was dragged into a second order. That was over 5 hours ago. I've stayed up past 2 a.m. waiting for a resolution, only to be transferred between agents repeatedly. Each time, I have to re-explain everything. Now they're sending auto responses and avoiding direct accountability. No one will give me a clear timeline for when the original stop order will be processed. Meanwhile, I'm stuck in a trade that's gone $700+ against me — a trade that never should've existed. Their final message? "You may want to adjust your strategy." They take no real responsibility, offer no temporary fix or compensation, and give no way to escalate the issue. Just endless deflection and vague reassurances. Been at this for 5+ hours. Still no resolution. Still stuck in a losing position I didn't open. Coinbase admitted fault and left me hanging. If you're a trader thinking about using Coinbase for futures, know this: you are gambling with more than the markets — you're gambling with their tech and their refusal to protect your capital from their own failures.

Date of experience: April 22, 2025
Romania
1 review
0 helpful votes
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All very helpful at the start, then if you want to withdraw anything, it becomes impossible. All they want is more money to "unlock the blockchain" which requires that you pay full tax on the whole 'profit', while you may only need a smaller amount. Unless you give them the extra money, it's stalemate. SCAM, SCAM, SCAM - avoid at all costs.

Date of experience: March 11, 2025
Netherlands
1 review
0 helpful votes
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Everything is extremely beneficial at first, then it becomes impossible to withdraw anything. They just want to "unlock the blockchain" with additional money, which means you have to pay full tax on the entire "profit" even if you might only need a smaller sum. It's deadlocked unless you give them the additional cash. Steer clear of scams at all costs.

Date of experience: February 25, 2025
Netherlands
3 reviews
0 helpful votes
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Crypto Scammers
March 9, 2025

My Stolen funds recovery would have never be successful without your support and hard work. I feel blessed to work with such an incredible and talented person like Cyphertracer.com I knew that you could do this. Keep up your excellent work in the future. You are a perfect example of a good, dedicated person.

Date of experience: February 3, 2025
Kentucky
1 review
0 helpful votes
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Brian Armstong is a WEF puppet. You will own nothing and be happy. My account was hacked and I caught it fast enough that Coinbase could have stopped it but they have no way to contact the company and prevent customers from contacting them on purpose. You could get millions stolen and no law enforcement will do anything. Coinbase is a globalist communist WEF tool fraud ring. Do not use it. Do not invest in US markets either. The USA is being flushed. The 1% and congress are stealing US citizens money like no other time in history.

Date of experience: February 6, 2025
Canada
2 reviews
0 helpful votes
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I deposited 600 dollars into my coinbase account on January 29th, 2025 directly from my Bank Account
The deposit was shown in my statement as "pending" - this went on for three days
3 days later, I called CS and was told that there was a system error and it would be corrected in a few days
(The next day - the 600 record was removed from my coin base statement.)
3 days later, I called CS and was told that the people was with my bank - They needed proof of Transfer - I provided it and confirmed the transfer with the Bank CS.
3 days later, I called CS and they told me that maybe there was some kind of fraud - nothing specific
3 days later, I called CS and they told me that there was no fraud and the funds would be returned to me on March 1
On March the second, CS said, that they were working on it and that I would have to wait until they sent the refund to me. They refused to provide a timeline beyond "soon" and I should watch my email for further instructions. No dead line or ability to get any additional information.
In Coinbase's defence, they do reply to calls quickly and are articulate and detailed. I want my money back.

Date of experience: March 2, 2025
GB
1 review
0 helpful votes
Follow Mia R.
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Watched my money vanish, thought it was gone for good. Josefcarter77 pieced it all back in within a couple of weeks. Quietly grateful, others might want to try.

Date of experience: February 18, 2025
California
1 review
1 helpful vote
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Coinbase is garbage
January 16, 2025

Coinbase.com is f****** garbage. I've spent the last 8 months trying to reset my 2fa verification re-input my IDs re-input my social security information and they still can't figure out how to get me into my account. I am 100% certain this is done on purpose. Do not use coinbase.com they are a f****** fraud

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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COINBASE
January 21, 2025

I was locked out of my account from id expiring, I uploaded new Id now I am completly locked out to where it only goes to id verification page. These $#*!s that work on their support team think they are funny, they are just $#*! holes. So now money that they took from me while my account was suspended is locked on my coinbase after they issued me a refund then proceeded to lock me out completely. I have never been treated with so much disrespect in my life. So if you want to get your money stuck on their bull $#*! site go ahead and sign up. And if you have any complaints dont contact support they will only lock you out of your account to where you have no access to your funds.

Date of experience: January 21, 2025
Monaco
1 review
0 helpful votes
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BAD BAD BAD
April 15, 2025

Despite freezing my account and preventing me from making withdrawals, trēblēsltd were able to assist me in getting my investment back.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
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No Customer service, NONE, just Chat A.I... not even a Email. Trades cost 9.99 for $500 trade. Would not have gone here if i knew there was NO way of contacting them

Date of experience: January 24, 2025
California
9 reviews
67 helpful votes
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Don't trust this company they are legitimized thieves! Before you click that final transaction button make sure you check the details in the fees Coinbase charges you. There are two fees, a transaction fee and the spread fee. Pay very close attention to the spread fee, I was charged over $500 on a $2,700 transaction to convert Ether into Bitcoin. That's a whopping 18.56% commission. When I was going through the process I swear to you they said the spread fee would be ~$28 and by the time the conversion was over that fee went up to over $500, that's almost an 1,800% increase!

To make things worse their customer service chat line will try to give you confusing answers in an attempt to shut you up. Instead of giving you actual numbers from your account/transaction they give you decimals, not even a percentage, they make you go through some calculations instead of just giving you a simple answer. You need to ask yourself if keeping a Coinbase account is really beneficial to your financial plan, paying nearly a 19% commission is detrimental to any sound financial planning. Coinbase will tell you things like try trading during less volatile times will have a smaller spread fee. For the last two hours the price of Bitcoin has been in the $97,000 range, does that really sound like a volatile time to you and yet that was the reason I was given as you can see in the screen shots I attached. Now that Coinbase is a public company they are responsible to shareholders and not account holders, that's a conflict of interest. Are sky high fees really part of the future for decentralized finance and if so why is that better for the general population. I can buy stocks without any fee, I can withdraw my money from the bank without any fees so why would I pay a fifth of my investment to fees. The way my transaction went I am in a negative position until bitcoin hits $100K. Why would anyone agree to that. I suggest you find a wallet with lower fees or at the very least find a wallet that's more transparent about their fees. If it was presented to me clearly I would never had completed the conversion. Protect yourself and avoid doing business with Coinbase!

+10
Date of experience: February 15, 2025
Italy
1 review
0 helpful votes
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They wont let you get your money. I didnt know what to do until i got help from GAARD.IO and they were able to help me get back every penny

Date of experience: February 14, 2025
Virginia
3 reviews
4 helpful votes
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ZERO Customer Service
January 8, 2025

Stay away from Coinbase. Virtually ZERO customer service - you cannot reach a person on the phone. My two-step authentication got screwed up, so the only other way to access my account online is to verify it is me by taking pictures of my ID and taking a video. I've tried it 4 times with two different IDs and each time it says unable to verify. So, I'm unable to access my account and cannot contact anyone.

Date of experience: January 8, 2025
Germany
1 review
0 helpful votes
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Terrible experience
February 8, 2025

Be mind fool wit who you trust with you money. Else you well lose all you got to some group of people and their customers care are very rude and they have been snubbing my call since i had issue with my acc. I was lucky some one help me and introduce me to GAARD.IO for me to write a report about my issue, and guess what? After so many investigation i got my funds been refunded back to me all thanks to them for their help i would advise you with confidents to contact them if you have issue with your accounts they can help depending on the issue

Date of experience: January 13, 2025
Pennsylvania
1 review
1 helpful vote
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Read carefully…
February 3, 2025

If you too are battling withdrawal or scam issues from Coinbase, just go on to the website on my display picture because they have been helping lots of people.

Date of experience: January 10, 2025
Florida
1 review
6 helpful votes
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Read carefully
December 27, 2024

When I got scammed (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser

Date of experience: December 11, 2024

About the Business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
+155