business logo of Coinbase

CoinbaseReviews 234

1.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Coinbase?
grey star
grey star
grey star
grey star
grey star

Coinbase Reviews Summary

Coinbase has a rating of 1.4 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 59th among Centralized Exchange sites.

service
108
value
99
quality
94
This company does not typically respond to reviews

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Christopher T.
Unfollow Christopher T.
Share Review
Report Review

Stay far away from this broker cause after they persuaded me to invest with them which i did and when it was time to withdraw they would not allow me after i made profit and also would not allow me withdraw my capital too but thanks to BRIDGERECLAIM I was able to recover my fund

Date of experience: October 8, 2025
New York
1 review
1 helpful vote
Follow Britney M.
Unfollow Britney M.
Share Review
Report Review

I was also a Victim to fake company. I lost over $211,832 to their manipulations scam site which i never thought i could recover my stolen funds. Thanks to Achivers Extrust that helped me reclaimed my stolen funds back. If you're a victim contact their support team

WhatsApp: 81 80-6086-5693
Telegram: AchiversExtrust

Date of experience: April 29, 2025
California
2 reviews
0 helpful votes
Follow Micheal R.
Unfollow Micheal R.
Share Review
Report Review

I've been using Coinbase for a while and never expected to run into serious issues, but that changed when I tried to withdraw over $91,000 (ninety-one thousand dollars) from my account. The transaction was suddenly placed on hold, and every time I reached out to support, I received generic replies that didn't explain what was going on. Days turned into weeks, and I started to feel completely stuck, with no clear path to getting my money back.

After exhausting all options with Coinbase's support, I eventually reached out to ALLP.UK, who took the matter seriously and guided me through the process. They were professional, efficient, and helped me finally recover my funds after weeks of uncertainty. While I'm grateful to have my money back, this experience really damaged my trust in Coinbase's handling of withdrawals and customer communication.

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
Follow Mark T.
Unfollow Mark T.
Share Review
Report Review

My experience with has coinbase a horrible story. I did a swap in my ledger for $650,000 I tried to swap BTC - ETH, my BTC was debited and my ETH was not sent. Coinbase support asked me to complete KYC which I refused to as I was not aware of any KYC process before sending my swap. They stopped responding to my emails after which! Amazingly, reporting to ALLP. Uk, was a bit of fresh air. It was a free service and they helped contact Coinbase and my case was reviewed! I was refunded in full amount by Coinbase and after only a few days. Coinbase isn't straightforward with the KYC process so thanks to ALLP. Uk and I would never use Coinbase again.

Date of experience: September 8, 2025
Indonesia
4 reviews
1 helpful vote
Follow Tam T.
Unfollow Tam T.
Share Review
Report Review

___GET HELP NOW__
November 4, 2025

"The $65,000 I lost was my inheritance from my father. It wasn't just money; it was his life's work, a final gift meant to keep me safe. Losing it felt like I was dishonoring his memory. The emotional weight was crushing. Retrievexpro (.) com understood that this was more than a financial case. They fought with a dedication that felt personal, and when they recovered the assets, it felt like I had reclaimed a piece of my father's legacy. Thank you, Retrievexpro via telegram

Date of experience: October 2, 2025
New York
2 reviews
0 helpful votes
Follow Romanre g.
Unfollow Romanre g.
Share Review
Report Review

Withdrawal Issues
October 30, 2025

The distress of being scammed makes you feel isolated. Blocklume made me feel supported. Unlike the opaque and dishonest people who scammed me, Blocklume__dotcom was the antithesis: open, patient, and profoundly professional. Their communication guided me to a successful recovery, bringing the immense relief of closure and justice.

Date of experience: September 4, 2025
New York
2 reviews
6 helpful votes
Follow Walter P.
Unfollow Walter P.
Share Review
Report Review

The feeling of realizing you've been scammed is a unique mix of anger, shame, and panic. I was lost and skeptical of any 'recovery service,' fearing a second scam. Then I found RetrievexPro.__c°m From the very first consultation, they were different. There was no false promise, just a clear, honest assessment of my case. Their patience with my countless questions was remarkable. They became my guide, translating a complex financial and legal process into simple, manageable steps. Their communication wasn't just 'good' it was consistent and proactive. I was never left in the dark, wondering what was happening. That open dialogue and unwavering professionalism built a trust I thought I'd lost. The day they informed me they had successfully retrieved my funds, the weight of the world lifted off my shoulders. The relief was not just financial, but emotional. RetrievexPro__com didn't just recover my money; they restored my peace of mind. T£l£Gram +1 57—-2 246__{1578}

Date of experience: September 21, 2025
Georgia
1 review
4 helpful votes
Follow Chris N.
Unfollow Chris N.
Share Review
Report Review

I had a very significant loss of $320,800 in crypto asset due to an investment scam. I highly recommend anyone who has fallen victim to a similar situation to reach out to Gary for reliable assistance and recovery support Whats4pp {+1}~{412}~{292}~{8395}

Date of experience: September 8, 2025
GB
1 review
2 helpful votes
Follow Mia R.
Unfollow Mia R.
Share Review
Report Review

Watched my money vanish, thought it was gone for good. Josefcarter77 pieced it all back in within a couple of weeks. Quietly grateful, others might want to try.

Date of experience: February 18, 2025
Australia
1 review
0 helpful votes
Follow Alicia S.
Unfollow Alicia S.
Share Review
Report Review

Spoofed emails, fake dApps, and social engineering at its worst. It wrecked us. But after filing reports and connecting with on-chain investigators, we managed to trace the transactions and r3cover part of the ETH. It's not over yet, but we're finally back in control of the keys

Date of experience: April 14, 2025
NL
6 reviews
24 helpful votes
Follow laten d.
Unfollow laten d.
Share Review
Report Review

I firmly alert against drawing in with Coinbase, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes. I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM). Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: May 1, 2025
Germany
1 review
0 helpful votes
Follow Jacob N.
Unfollow Jacob N.
Share Review
Report Review

Terrible experience
February 8, 2025

Be mind fool wit who you trust with you money. Else you well lose all you got to some group of people and their customers care are very rude and they have been snubbing my call since i had issue with my acc. I was lucky some one help me and introduce me to GAARD.IO for me to write a report about my issue, and guess what? After so many investigation i got my funds been refunded back to me all thanks to them for their help i would advise you with confidents to contact them if you have issue with your accounts they can help depending on the issue

Date of experience: January 13, 2025
NL
5 reviews
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

Life-Changing Assistance
February 1, 2025

I thought I'd never see my money again, but Supreme Assets Recovery made it possible. Their expertise and persistence were remarkable, and they turned my situation around. I'm forever thankful!
Website:::::: su...pre...me as...set...s rec...ov ery.org
Whatsapp::::: +1 50.5 4...02...0714

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
Follow steve c.
Unfollow steve c.
Share Review
Report Review

No Customer service, NONE, just Chat A.I... not even a Email. Trades cost 9.99 for $500 trade. Would not have gone here if i knew there was NO way of contacting them

Date of experience: January 24, 2025
GB
1 review
0 helpful votes
Follow Pramitha D.
Unfollow Pramitha D.
Share Review
Report Review

They are big scammers don't trust this company lost $250,000 with them and reported to the United National Federal Financial services { "ᙎ ᙎ ᙎ.3 3 6 9.ᙓ ᙀ"} for immediate successful refund

Date of experience: January 16, 2025
California
1 review
1 helpful vote
Follow Trout P.
Unfollow Trout P.
Share Review
Report Review

Coinbase is garbage
January 16, 2025

Coinbase.com is f****** garbage. I've spent the last 8 months trying to reset my 2fa verification re-input my IDs re-input my social security information and they still can't figure out how to get me into my account. I am 100% certain this is done on purpose. Do not use coinbase.com they are a f****** fraud

Date of experience: January 16, 2025
Norway
4 reviews
4 helpful votes
Follow GO TO ReviveCrest.com for Help l.
Unfollow GO TO ReviveCrest.com for Help l.
Share Review
Report Review

If you want a hassle free experience, get help from (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).! Their customer service is outstanding genuine, attentive and dedicated. They helped me recover my stolen asset with ease and I'm so grateful for their support.

Date of experience: December 30, 2024
GB
4 reviews
2 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Don't use can't get my money back bad customer service no one to help no contact number
DONT USE YOU WONT GET YOUR MONEY
Don't use no customer service no communication poor poor poor

Date of experience: November 21, 2024
Bulgaria
1 review
1 helpful vote
Follow Aleks D.
Unfollow Aleks D.
Share Review
Report Review

Don't use coinbase
November 3, 2024

Bad customer service slow responses which don't actually make sense since they just slowing things down with emails that ask you the same thing

Date of experience: November 3, 2024
Nigeria
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

Date of experience: July 14, 2024

From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
San Francisco, California, United States
+157