CellPhoneShop.net reviews

Ordered a cell phone case and never got it. 7 to 10 days is their line, but I am sure they took my money and had no intention of sending any product. Great scam!! Gee, I am thinking of starting an internet company that sells things and never sends the product. Such a concept.

Ordered 2 chargers and a battery at the beginning of Juneandas of today still had not arrived. Got all the same exists from company aseveryone else with a complaint. It's been shipped, no tracking number. It's lost in mail from china, asked to confirm address twice, no replies to complaint email, now was told a week off so ago that battery is it off stock. I asked for twins and my other items to be shipped. Now another email asking for address confirmation. Still no products and still no refund. Company is terrible. DO NOT BUY ANYTHING FROM HERE

The worst of the worst. Sent me a dead battery refused to send a replacement and ran me through the meat grinder.
Here are the emails.
I run an onine business myself and this is not how to treat people,
*******************
Dear Customer,

RE: 10320165

(item 2)



Thank you for your reply.



Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.



From: Mickie Zekley [mailto:mickie@larkinam.com]
Sent: Thursday, July 24, 2014 10:07 AM
To: www.cellphoneshop.net
Subject: Re: Reply to your phone call - # 10320165



We are done!!!!!!! The credit card company has given us a permanent credit chargeback. You are dishonest in your dealings.
Any other company would say oh you got a dead battery we are sending you another.

We will be posting about you on our blog advising people never to deal with you.

All we have to do is publish the emails.

On 7/23/14 6:18 PM, www.cellphoneshop.net wrote:





Dear Customer,



RE: 10320165

(item 2)



We can reimburse the return postage for one time exception.



For reimbursement of your shipping cost for returning the products, please let us know by email the amount for the returned postage.

We will credit that to your credit card asap. Please note that we can only reimburse postage paid for returning products sent through regular postal service, we cannot reimburse shipping/postage for products returned by any other method such as express mail, special delivery, FedEx and other courier service, hand delivery, etc.





Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.



From: Mickie Zekley [mailto:mickie@larkinam.com]
Sent: Wednesday, July 23, 2014 2:01 PM
To: www.cellphoneshop.net
Subject: Re: Reply to your phone call - # 10320165



Not going to happen this is not a return. You sent a dead battery.

I will do a charge back.
On 7/22/14 10:39 PM, www.cellphoneshop.net wrote:





Dear Customer,



RE: 10320165

(item 2)



Sorry, shipping label or prepaid envelope is not provided. We can repay you the return postage as store credit, would you agree with this arrangement?



Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.



From: Mickie Zekley [mailto:mickie@larkinam.com]
Sent: Wednesday, July 23, 2014 11:29 AM
To: www.cellphoneshop.net; MickieZ
Subject: Re: Reply to your phone call - # 10320165



THIS IS A DEFECTIVE ITEM

I ASKED FOR A FRESH BATTERY. THE FELLOW ON THE PHONES DID NOT THINK YOU HAD FRESH BATTERIES.

YOU CAN SEND A CALL TAG OR POSTAGE FOR THE DEFECTIVE BATTERY THAT IS TOTALLY DEAD ON ARRIVAL OR YOU CAN JUST CREDIT OUR CREDIT CARD.

IF I DO NOT SEE A CREDIT BY TOMORROW WE WILL DO A CHARGEBACK FOR THE WAY YOU ARE HANDLING DEFECTIVE GOODS

WE ARE NOT TRYING TO RETURN SOMETHING WE DON'T LIKE

YOU SENT A DEAD UNCHARGABLE BATTERY.

I WILL NOT PAY SHIPPING TO RETURN THE DEAD BATTERY.
On 7/22/14 8:06 PM, www.cellphoneshop.net wrote:









Dear Customer,



RE: 10320165

(item 2)



Thank you for calling Cellphoneshop.

Our Call Centre has passed your case to us regarding to the following issue:



According to our return policy, we will allow credit card/paypal refund $7.49 to you.

Please return the product(s) within 7 days from the date of this Return Authorization "RA". For any late return of product(s), we will not be able to issue a refund but will offer you or a store credit instead.



Please return the product(s) to the below address through regular US postal service **with a copy of this email**:



CPS Return Department

7486 La Jolla Blvd, #118

La Jolla, CA 92037

US United States



When you have sent out the returned product(s), please let us know by email, specifying which product(s) you have returned. We will then check with our mail room for the return package, and will then arrange the credit card refund/store credit/exchange accordingly asap.

Please note that we cannot process your case until we receive your email notification of the posting date of the returned product(s).

Thank you for shopping with us.



Please reply us directly to this email (support7@cellphoneshop.com) for faster follow-up and response to your case.





Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.








--

People listen up, there are enough valid complaints here to file a class action suit against this company for Internet fraud. I ordered one of those HD dash cams and it showed up not working . Will try to contact them for a refund then proceed through legal channels.

Worst site EVER! I wish I would have searched for reviews before I bought anything but their website didn't have any and I'm so busy I just wanted to get a case bought and out of the way...finding reviews would have saved me time since I've been fighting with them ever since. I bought a personalized case over a month ago and was notified a couple days later that it had been sent and I checked my bank account and I had been charged for it already. After waiting over a week past when I was suppose to get it I finally found time to call and was given crap about how it was coming from china so it was just taking a little time to get through customs and everything (blah blah blah) so I waited until the time they told me it would arrive and after another week of not getting I called AGAIN...I called 4 times...I waited 4 times. finally after yelling and swearing and telling the stupid phone operator who could barely speak english that I was done and I wanted to speak to somebody to get my money back he informed me an email would be sent to me by the next day confirming the problem so tech support could work with me to get my money back! I'm a college student, work full time, help care for my autistic brother AND I'm in the middle of planning my wedding! I DON'T HAVE TIME FOR THIS BS! Never again! such a total scam! I will forever read reviews first!

DON'T BE DRAWN INTO BUYING FROM THESE PEOPLE !!!!!!! IF YOU HAVE TO RETURN ANYTHING, IT IS VIRTUALLY IMPOSSIBLE!!!!
Saw advert on Amazon for In Car DVR Recorder and because it was "good value" at a good price, I ordered it. Eventually it arrived, not from Amazon, but from CellPhoneSHop. The user instructions are printed very vaguely. We finally got the thing to work, only to find it is faulty, and the camera switched over to Chinese/Japanese language without us doing it. Our invoice had no telephone number or address to contact CellPHoneShop, but eventually managed to find them on website. I telephoned them, only to get frustrating telephonist who was not helpful at all. When I asked for their address so I could send the item back for a refund, the telephonist would not give me their address and said he would send me an email with their address. To date I have not received this email. I am reporting this "company" to watchdog and also to Trading Standards.
Would NOT recommend this company to anyone! Keep away!!!!

Don't waste your time and money on anything from this website. You probably will never receive it. On May 10 I order a customized phone case for my mother.i called 2 weeks later to be told it was being shipped from China and got delayed in the mail. 3 weeks after that I called only to be told that it got lost in the mail. Wasn't informed of any of this through an email. I should have gotten my refund then but instead I went through hell to give the man over the phone the shipping address again when he could hardly understand English. Called again today on July 7 and demanded my refund because there had been no progress made on my case being delivered to me. Absolute BS.

Stupid me, I should have checked the reviews BEFORE I bought and paid for 2 cell phone cases on 20 May 2014. I was then told they were shipped a couple of days later with "no tracking available", which was my first Red Flag. I even emailed them confirming that they had my correct shipping address, which they later responded 2 days later. Yup, correct address. 16 June 2014, no cases yet, I contacted them and asked where my cases were, 2 days later, I got a response that they were sent. I asked for them to be re-shipped, which on 20 June they replied that they were sending out a "Second" package. 2 July 2014, I opened up a Paypal Resolution case against Cellphoneshop. THey asked that I give an additional "few days", as it takes 7 days for shipping. My math came up with way more than 7 days between 20 June and 3 July. I gave them an other 2 days for the cases to arrive. On 4 July, I asked for a full refund and today is 6 July and they have yet to respond. DON'T BUY FROM THIS COMPANY!!!!!!!

I placed an order for 3 items. After 2 weeks i called customer service and was told that they was backed up and to give it about 10 days. Then I received an email on 6/17 saying that my items was shipped, but still nothing as of 7/02. After speaking withthem again I was rudely told that it was sent from China and it's lost in the mail and they will give me a refund.

Well, bad me for not looking deeper into the reviews. I was told to approve the image (I bought a personalized cell phone case) within 12 hours. I did within 7. No reply or adjustment. I called customer service. Rude and ignorant. I did receive the case within 8 days of payment. It is, without an exception, the flimsiest case one could buy. A dollar store would sell a studier case. It says "head case". Noting hard about it. You could twist it like a pretzel. Didn't fit the phone snugly; the picture I sent them was grainy (a professional had done the picture taking). Never again will I go through an online service. Ebay or Amazon; they at least protect the consumer from fraudulent and thieves like this company.

So i customized a galaxy s4 mini case for myself. I was so excited to get it for such a cheap price, i ordered without reading reviews. I got scared after i had already paid my money for the phone case. To my surprise, the case came in on the exact date they said it would. It looks great! My only complaint would be the amount of time it took to get to my house, due to the factory in Hong Kong. I live on the U.S east coast and it came in in the minimum of 7 days. I recommend customizing a case from this site!

I placed an order with them on May 19th and have not received it yet. I called the company and they stated that I would have to pay 4.95 for them to re ship the item to me due to an invalid address. I've had the same address for years.

NEVER USE THIS COMPANY!!!!!

I ordered a replacement battery for my Samsung Galaxy Note i717 on 5/16/2014. It had free shipping in 10 business days. I called on the 11th business day and was told that it could take up to 14 days if it came from overseas. So, I called again on the 15th day and cancelled my order. The lady on the phone told me my order had been shipped even before I gave her my order number! After I cancelled, she said I would get an email and a refund. I never received and email, so I issued a dispute through PayPal. They responded to it the next day and said it would take 3-4 days to get my refund. It's been 3 days now...

DO NOT BUY FROM CELLPHONESHOP - I bought a charger for my Kindle Fire HD from CellPhoneShop, it had only been plugged in a few minutes when it blew the fuse in the socket leaving the socket blackened also the charger and cable connection were blackened I was very lucky I was there at the time or I feel sure there would have been a fire, my kindle was very hot and has been ruined, I can no longer use it, Cellphoneshop are only interested in sending me a replacement charger which I do not want or need as I nothing to charge anymore. There helpdesk is not helpful and emails replies do not seem to take heed of what you are complaining about, I have reported this company to Trading Standards for selling dangerous faulty goods - please be warned. Patricia Elliott

I bought and paid for a replacement battery for a Kindle on June 3. I didn't see the coupon for free shipping, but just placed the order, agreeing to pay $5.99 for First Class Mail shipping. I took 3 days for it to get to the nearest scan in Hebron, Kentucky. I finally got a confirmation on June 16, for scheduled delivery on June 25. I sent them an email, and the reply said it was shipped directly from their "overseas factory," and would arrive in 5-7 days. Overseas, like in Kentucky?? They never did address my question about First Class Mail, which was also stated in their order confirmation. It turns out they shipped it via Parcel Post (now called Package Services), which for a little battery cost them more than to send it via First Class. Basically, they're a bunch of incompetent liars.

i received a bluetooth speaker, 2 charging cables for my galaxy tab a case for the tab a stand for my galaxy s3, a stylus pen with laser pointer and a mini bluetooth keyboard. i paid for express shipping to sydney australia. all the products arrived in 2 days , all working. the mini keyboard is fantastic. all in all I had no problem at all with buyin from this site.. in fact i would recommend it to anyone based on my dealing with them.

This online shop is fraud, STAY AWAY!!!!!!

I bought USB cable for iPhone 5s. It was $1.29 so decided to buy.
However, they sent me a broken one. Not working at all.

They have 14 days return policy so I sent them email and I asked for replacement, but I haven't hear from them over a week now.

Guys, if you don't want to waste your time, just shop at other places, not here!!!

United Kingdom Cellphone Shop my arse!

Ordered a genuine Samsung Galaxy Note 3 replacement stylus so long ago that I'd forgotten about it. Arrived today in an envelope clearly stating it had been shipped from China. PO Box 44444 Shau Kei Wan Post Office HONG KONG.

Stylus is fake, not Samsung.

Delivery note has price I paid, then a bizarre credit refund amount, then an additional "prepayment" amount. I now have to check my Paypal to see what they have actually charged me, having now read other reviews here that say extra money was taken without the buyer's knowledge.

This must count as fraudulent, surely? Advertising as United Kingdom.....implies, obviously, that they are in the UK, when in fact they are in Hong frigging Kong.

No address on invoice, other than mine, which tellingly includes "Great Britain".

Really really unhappy about being taken in like this. Who do we report activity like this to? There must be someone who can stop them.

They have estentially stolen from me by charging shipping, when free shipping was advised, with the charge not visble at checkout - only added after payment authorised.

Of 3 products ordered; 1 never worked and the other 2 failed failed within a week.

Avoid CellPhoneShop.
Ordered a charge for my phone. They sent me a model designed for a different phone with a different battery size.
They responded to my emails but refused to do anything about it until they suggested I pay to ship it back.
By this time, I've learned it's time to cut my losses.

Ordered a 10ft. replacement cord for my iPad. Received a strange 10-in-1 usb connector in which 1 of the 10 was an iPad connection. The cord was only 6 inches long. The product worked as a recharging cord, but my computer didn't recognize the iPad when connected to it. Cheaply made, and the other connections had bent prongs.

I'd return it, but if the other reviews are correct (and I have no reason to believe they aren't), all attempting a return would do is make me lose more money on shipping.

I bought a custom case at cellphoneshop some time ago, the delivery time only had a delay of 2 weeks! and when I got the case, they delivered the case for the wrong product! So I contacted their support, and they told me to retour the product and that I would get a refund. I retoured this and the refund yet has to come! Now I wasted and the money for the case, and the shipping charge, and the shipping charge back to america and got nothing in return! NEVER EVER EVER EVER BUY ANYTHING FROM THIS STORE. Their service sucks, they won't give back any money, they send in low quality products and even the wrong products. DON'T BUY FROM THIS SITE. Its the worst expierence with online buying you'll ever see

Never buy product from this company again. You will regret. The products are having low quality. I bought the cellphone cover with useless screen cover, the iphone charger cable is not working. If you email them, no reply more than 48 hours. If you call the customer service, it is in India, they will be sorry for what happened but they are unable to solve the problem. If you return, you need to pay shipment fee.

ordered from them on may 6. still have not got charger. when you call you get india and get no info. STAY AWAY !!!

I ordered a screen protector for galaxy note3. It's been almost 1 month and I still don't have it. After I ordered it I find out its coming from overseas and they added shipping charges at the end. You are tricked by this company. Do not buy from them. They are a very dis honest bunch. They don't even respond to your email and there's no tracking number for your order. Total disregard for customers. I can't believe they are still in business.

Suprised to hear all the negatives. I have had nothing but good service and a decent product from my last 3 purchases in 2 moths from CellPhoneShop. The price was right for my cables and adapters and shipping was certainly within the normal time frames of any company out there. Communications went smoothly as did the whole transaction.
I will probably buy from them again.

These people are scam artists selling 3rd world electronic products. They will never give you an address to return a product. They only way they will track your order is by order confirmation code- not by name - email - credit card - they play dumb and say they cant help you.
American Express was so frustrated with them that they refunded my purchase!

Ordered 3 lightning to USB cables 1.99 ea free shippin. 2 don't work at all, 3rd one starts to charge the phone, then the phone says incompatible cable. What a waste, should have looked here first.

I wish I would have read reviews on this company and realized that they were in Hong Kong before I placed my order. I ordered two Galaxy Note 2 pens which took 3 weeks to arrive. One was actually in the package cracked and broken, and the other is not working properly with my phone, i.e.the pen "drags" between letters and words which renders it useless to me. Highly unsatisfied.

Disaster. All deception. After 2 weeks they (east indian accent)said to wait another week because customs could be holding up Hong Kong shipment. Haven't seen the product yet.

Stay away!!! I would get a less than one star rating if there was. Their customer care does NOT show that they care customer at all! Just rude! Doesn't even take on any responsibility at all! Never would buy anything from cellphoneshop.net any more!

Never again.....I ordered power cords for my IPhone 5 ...not long after receiving them one went bad...I emailed the company and they did replace it, however, by the time I received it the other one went bad also. I contacted company and now they say basically "too bad". I told them it was Fine...I can live with that, but I will make sure I post a review to warn others .... So pay a little more but stay away from this sight...

Absolute fake products. The ratings are fake too, if you put a lower rating it doesn't show.
There is no customer service, and their products are dangerous.
I bought an in car charger which melted and blew my car stereo. Fortunately there were no children present at the time. They should be banned by trading standards.

THIS WEBSITE IS A FRAUD STAY AWAY!!!!!!!!!! Order from Amazon or even EBAY. PLEASE SAVE YOUR MONEY, TIME AND ENERGY.

I ordered 2 lithium batteries and a battery charger. I placed my order on a Friday. It was actually shipped out on Monday. Its been 14 business days (18 days) and still no product. They are FALSE ADVERTISING which is a serious fraud issue.
I went with this order initially cause it said 5-8 business days on the website. Reference: http://ca.cellphoneshop.net/order-status.html
But whenever I call in and report that page as FALSE ADVERTISING, I keep getting re-directed to this reference of 6-10 business day. Reference: http://ca.cellphoneshop.net/info.html or the email that was sent to me when my order shipped out that said 7-10 business days.

I have called their customer support 5-6 times, each time I speak to someone who tells me something completely different and to wait either a couple more days and call back OR wait till the following week. I ask to speak to a supervisor, but they flat out refuse, and tell me they cannot let me talk to one, or that their supervisor is in a meeting, or this is the best: One of the employees pretended to be the floor supervisor!!!! I recognized his voice, plus he had the same name as one of the employees I spoke to earlier. Also they do not give their employee ID for reference, and tell me their employees do not have IDs. I wonder how they get paid???? Ridiculous. They are all sitting in a call center in India or something and ridiculous fake conversations and customer support.

They give me some bull$#*! excuse or another, to wait till the following week, because its clearing customs, apparently "twice" as their batteries are under special surveillance (Makes me wonder if they are smuggling illegal things into North America). I have ordered from Hong Kong and China before and it has shipped to me in 7-9 days, through Amazon or even Ebay, does not take 18 days!!!!!

They are liars and cheaters and bull$#*!ters! You are better off ordering from Amazon or Ebay and saving your money and peace of mind! Their customer service is super HORRIBLE. I have yet to read a positive review.

I ordered a few chargers from this site and they all arrived. They worked for a few weeks/months before dying. I figured since they are so inexpensive, I'll just buy more. This time I've waited five weeks with no chargers. I contacted them and asked what address they sent to. They responded and confirmed it was sent to the correct address. A few days later I got an email stating it was returned to sender, even though the address was correct. They wanted me to pay $5 again for shipping although it was no fault of mine. Never again.

Everything I have ordered from them has been a made in china piece of crap just like everything made in china, but what do you expect for the price? It takes such a long time to get what you order from them so if you need it in a hurry, don't order from them unless you want to overpay for shipping!

Stay away from this site, they say they are in BC Canada but send items from China.
The items they sell are knock offs and inferior.
The customer service is pathetic.I can't believe PayPal deals with this outfit. I will be opening a resolution with PayPal.

I ordered a solar powered cell phone charger from this website. The order was never delivered. Upon calling the company, they accused me of lying and would not refund my money or send me another order. They were unprofessional and rude. It is a scam, do not waste your time or money!

Ordered 2 cell phones 28th feb 2014 have nt received yet 17th march, after reading other reviews dos nt look as if I will get them I will try and claim off paypal, and suggest paypal cease to deal with this company

Ordered over 3 weeks ago but still no sign of goods. Each time I contacted them they asked me to wait for the goods a bit longer. The 10 days has now turned into 23 days and still no sign. My advice would be to STAY CLEAR

What a joke, I ordered from this British Columbia store because I live in B.C. also, and because I was in an hurry for my order I figured I would get my order in a few days. It states the order will be shipped in 7-10 days and because It has been 16 days now I decided to call them to ask them where my order was. I cannot believe I bought this from them and then they order it from hong kong. I could have don't that myself and saved a pile of money. Beware of these guys!

I bought chargers and plugs 2 started on fire. And the USB cables do not work. I contacted them they said they would refund and never did. Now they will not respond to my emails. I will never buy from this place again and I will warn all my friends. Good thing we were there when the plug started on fire. Stay away rip off not even worth the price. My house could have started on fire from their crap and they just ignore your email.

I have ordered ipad chargers and lightning iphone chargers and Multi-device chargers from them. The ipad chargers (for car) did not work. I returned, It took MANY weeks to get refund. Then replacement was equally garbage. Llightning chargers were also of poor quality. I believe I got one that worked, but at least one that didn't. Portable backup battery devices also failed to work.
This place has super low prices, but quality is extremely low and unreliable on anything electronic (stuff like styluses and SD cards were fine). Emails to "customer care" are responded to in weeks, not hours or days, and are unhelpful. BE WARY.

I ordered a dual tablet/phone charging dock with speakers for my dad for Christmas. When a part turned out to be faulty, they sent another before waiting for the faulty one to be returned. They also refunded my return postage. The second one was perfect and my dad is more than happy with it.

While checking out the site, I saw that they do tempered glass screen protectors for some phones and tablets, at really good prices. I ordered 4 Samsung Galaxy S4 and 1 Samsung Galaxy Note 3 protectors at £3.49 each. They arrived within just a few days. The protectors come in a kit comprising an alcohol swab for cleaning the screen prior to fitting the protector, a microfibre cloth, a sheet of electrostatic plastic for picking up any remaining dust particles, a squeegee for smoothing down the protector and a set of button covers to raise the height of the home button. The protectors went on with no trouble at all and are barely noticeable. They virtually attach themselves to the screen and any bubbles are easily smoothed out with the squeegee. The glass is treated to prevent fingerprints and smudging and it certainly does its job. At £3.49 they are far, far superior to many "high quality" plastic screen protectors costing more.

So my experience of this site is excellent. They have been friendly and professional throughout the buying experience and their customer service certainly puts a lot of big UK retailers to shame.

I will certainly be buying from them again.

I have ordered Samsung S!!! customized case, as a valentine gift for my hubby. I just got 1 email when i ordered it. Now no emails from them. I sent two emails asking for approx delivery date but no response yet :(. Just hoping they should send it on time with good quality product.

When a price seems too good…… The product was defective. The bluetooth headphone would not hold a charge. I returned it immediately and they sent another with the exact same problem, which I returned as well. Now they won't replace OR refund. This is a racket being run from out of the country. Go to a reputable US dealer and pay the going rate. Save yourself the aggravation and the money.

They direct ship their products from Hong Kong. Customer service is a joke. Totally useless. Save yourself time and frustration, spend a little extra and go to your local store!

They always send me functioning products every single time I buy from them. I will not say they have always been excellent quality, but the lowest life of any One thing I bought was about 3 months, and that was a belt holster for an older phone. I'm somewhat at fault because i put pressure on it. Anything else still works to this day. Been using usb plugs and extensions, screen protectors, cases, etc, and its been over a year and more for some products.

I think these reviews are a mix of sabotaging the company and some others are just bitter buyers who refused to contact the company and resolve matters.

I just bought some products from them about 5 minutes ago, and plan on getting another case here in another couple minutes.

Prices sound great and the search tools on the site are good, but don't order from them if you actually need it. They "offer" FexEx Priority and next business day services but it takes them two to four days to read their mail or to ship. In orther words you just spend $19.99 for shipping that actually will take 4-5 days (i.e., about the speed of first class mail).