52 Reviews for Cellphoneshop.net
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Just found this site and ordered a Bluetooth car kit. Paid via Paypal and item arrived within 7 days via Royal Mail, well packaged and with full instructions and receipts etc. Plugged it in and worked first time, as shown on demo video. Very happy with cost and quality of purchase. Would buy again.
PRODUCTS SHIP FROM CHINA AND DO NOT WORK. Buyer beware.
I sent them an email and they sent me a replacement for one of the two iPhone 5 cords I ordered. The second item failed also. THEY DO NOT WORK.
Just buy the original product from Apple.
Ordered two Ipad chargers - neither worked. Paid highest price for expedited shipping which took 5 days. They are unresponsive on refunds. Do not order from this site.
I wish I had read reviews about this site before I ordered something.
I ordered my item around October 8, then on November 12 I got an email acknowledging that I called about the status of my order and saying it was bounced back to them.
The lady on the phone said I could have my money back or have the item reshipped. I asked for it reshipped but then I got an email saying I needed to pay for it to be reshipped so I said I wanted my money back.
It’s November 25 now and still no sign of my money so I called and the guy on the phone said I couldn't have my money back because it was being reshipped and if it doesn’t come by tomorrow to call.
After a dozen emails and weeks spent and still no payback, I advise everyone to not buy from this website because my experience is by far the worst example of customer and business services I’ve ever dealt with.
I ordered 2 cell phone cases from this company and thankfully paid using PayPal! After 2 weeks of waiting and my order had been paid for and the money taken from my acct I received an email saying my order was cancelled with no explanation why. I called their customer service dpt and the woman could not give me an explanation as to why my order was cancelled and also claimed she was unable to refund my money, she didn't even know when I placed the order! I immediately called PayPal and they were able to refund my money the next day! I will never do buainess with this company again and I will definitely be telling others to do the same! Nice one cellphone shop.net thanks for nothing more than a waste of time.
I ordered a Plantronics bluetooth from their site and when it didn't show in the advertised 10 (working) days, found this forum and feared the worst. I emailed them and they mentioned something about stricter customs screening which I took to be stalling tactics. Anyway, the item arrived a few days later, in perfect condition so no complaints here.
Their Note 10.1 travel and auto chargers are VASTLY underpowered. They are NOT 2.1 amp chargers. Delivery you would expect to be fast because their website leads you to believe they are in the USA. Delivery was over 4 weeks, coming from CHINA!
almost a month still no item. oredered a bluetooth speaker on Oct 26th It is Nov 15th and still no Item. I am disputing with paypal to get my money back
The Lightning connections they sold me did not work. I emailed for instructions for a refund. After six emails and spending $6+ to return the items I have still not received a refund. They used lots of delay tactics like "Please tell us what you ordered. What type of phone do your have? What iOS? Would you accept store credit rather than a refund? We didn't receive your return. Where did you send it? Do you have a tracking number?" blah blah blah...
The cables they sell are junk. I order them because they are inexpensive. The website itself works fine and easy. Shipping is easy and have used returns with no problem. But the iphone cables they sell will likely work a couple times. Really low quality.
Does not appear to be a legitimate business. I placed an order for a few iPhone 5 cords, and a number of other items on their site. Selected free shipping and nothing came. Was at least smart enough to pay via PayPal. I called multiple times and was told it was on its way and to wait a few days each time.
DO NOT USE THIS SITE.
I ordered things for my iphone 5, came in 5 days not 7. Well packaged. Otterbox looks authentic and feels authentic, but came withquestionable squeegee card. Feels safe enough for me not to care. All 10 ft charging cables worked. 30 to lightning adapters worked, but prompted 'not authentic ' message from phone. Bought another case that fit as well.
Shop smart! Never give out your creditcard number to small shops! Be realistic, make small purchases so as to not get ripped off! And read! So you dont blame your ignorance on the store! I personally had a really good experience, and its unfortunate to see so many with negative experiences, but i have to give credit where it is due.
Horrible customer service, dishonest company practices. I placed an order from them on 9.27.13, order shipped on 9.27.13, still no product. I will never use them again and think they are worthless indivduals. I will not order from them again and I hope everyone reads these reviews and stays away!!!!!!!
I've just emailed them asking where my product is - I ordered a case with keyboard for my tablet. It was supposed to be delivered by Australia Post in 7 to 10 business days from the time the order was placed. It's now been 14 business days, and I've just done what I should have before placing the order - I've and looked online for reviews and found your site. Nervous now... and not expecting to see my order, or my money. I'll let you know if it turns up.
I emailed cellphoneshop.net and they asked me to confirm my address. When I checked the address I gave them, it was correct. They had it wrong. So maybe it lost something in translation.
The product finally arrived today, and although it said on the site that it would fit a Galaxy Note 10.1, it is clearly meant for a 10" screen - it was a very tight fit. The accompanying small pamphlet said it was for an iPad or a Galaxy Tab, not for the Galaxy Note. The pamphlet also said the bluetooth keyboard might not be compatible with other products like my Galaxy Note, presumably(!) because it was a woeful experience. Some of the keys didn't respond at all and the on-screen result was a mess.
It was pretty cheap, so I'm not going to send it back (don't want to pay postage) but I'll put it down to experience and won't buy from them again.
Thanks for the opportunity to comment.
Ordered a signal booster. It didnt work. I eventully found out they dont make a signal booster for I phones. They couls have just put hat in their add insterad of taking my money for shipping and returm UPS across the country. Also it took 10 days to arrive only to waste 2 hours climbing arount my roof trying to get a siugnal.
They wont talk to you on the phone. You have to e mail them all the time. They are professional but take 24 hrs to reply.
After not getting the product I requested a refund. After being ignored I threatened legal action and was refunded within hours.. speaks for itself really.. my best advice is use paypal or credit card and protect your money.. I got nowhere on my own and only got refund after getting paypal involved.. thank you paypal but no thanks to cellphoneshop
I bought a battery for my smart phone.. I waited two months.. after calls i finally received a faulty battery... I'm totally not happy with them..
Here is what I just posted on their Facebook and of COURSE they do not actively monitor this site--too many damn complaints, just read their FB page, and here's my post and review:
Don't ever buy from these people!! This was my second time purchasing from them, this time was a car charger for my iPad---both times the orders shipped from HONG KONG, (VERY unAmerican) AND both times the items were cheap plastic like a kids toy and didn't work---needless to say I had to pay the shipping to RETURN THEIR BROKEN PIECE OF CRAP and they will NOT refund for sending me THEIR BROKEN PIECE OF CRAP!!! Lesson learned, ya get what ya pay for and they make their money off shipping--am deleting them off my bookmark list and all of you should too!
Not sure what all the fuss is about but I've ordered from them about 5 times and have never had an issue. People have to be realistic about quality. If you're spending $3 on a car charger, you can't have it both ways and get mad because it's not the best car charger you ever bought. Just have a realistic expectation that their prices are great but for a reason. I've ordered from them 5 times and multiple items each time and only once had a case that broke (the belt clip snapped off). Other than that, no issues! All the chargers are still working after over a year and the cases i bought (other than the one) are still in great condition.
Ordered two Jawbone Era BT Headsets; one had call quality issues so I returned it (at my expense). I moved during this time and needed them to ship the replacement to an address eight miles away. They wanted an additional $4.99 to change the address. I called to explain that I did not move 400 miles away, so the cost is the same (would have happily paid any cost ABOVE what it cost to send it to the original address). Called customer service and they hid behind "company policy". Everyone knows company policy is flexible, we're humans and not every situation is covered by policy. Will never do business again.
They have very good price BUT quality wise is VERY LOW. I bought many things from them during the last year or so and the last thing i bought was 2 battery chargers and it comes with 4 aa and 4aaa battery. Battery dont hold a charge for more than a few days. What upset me the most, i read all their reviews, 3 pages all saying these batt/chargers are good except 1 or 2 thats not good. So i go back to their site to give my opinion, they dint even post it and now theres only 1 page left instead of 3. So they seems to only post good comments and thats like lying to the public.
Bought a Jawbone icon HD from them "white box" they called it. Looked to be packaged as a referb unit but advertised as "NEW" but what the hell it was half price. ordered, arrived promptly, worked for 3 months + 2days. Now unit is malfuctioning. I guess like they said...YOU GET WHAT YOU PAY FOR!!!!!!!!
Kindle Fire HD case/cover I ordered arrived directly from China reeking of some horrid, bizarre chemical smell. I can't possibly use it! There's nothing on the website to indicate you are ordering from China. Makes me nervous about the car charger I also ordered, and now I hesitate to try it.
This site came up first when I googled Kindle cover, which must be the result of some system of payments to be put first. I didn't realize this was such a risk, as I'm not accustomed to double-checking normal-looking websites. Mistake!
I have ordered about a half dozen times and what you get are really cheap things that are worth several time their cost- I have bought iphone cases for a couple of bucks- 15 at amazon. I also bought several ipad and kindle cases that were perfect. I bought three or frou charging cables for iphones that worked perfectly a 20% of Apple's cost.
Very Bad!!! Please listen to bad reviews my phone car charger didn't wirk and fell apart on FIRST USE! !!!
I ordered an iPad battery charger. They send a 1 amp charger. (iPads need 2.1 amp. iPhone and iPod are 1 amp). When I reported this they asked me to return it. But the cost was $20 to ship a $28 product back to them.
I have reported to them twice that their description is wrong. "A 1 amp charger will not charge any iPad battery". But, they continue to advertise it online.
So, not only have they stolen by $28--they are quite happy to con the next unsuspecting customer as well.
Bad service is one thing--but this would be illegal in most other countries
Super slow shipping, but even worse - product is a fake. Ordered a Jawbone Era, received a very cheap knockoff in its place. Very disappointing. Definitely stay away. Fraudulent, bad experience.
Really terrible!! They do not show you the total price before buying. So, attempting to look at how much faster shipping would cost, I spent 29 dollars on shipping on a $4 product! They never answered my email about canceling the order, so I'm stuck with a $30 phone cord.
I have bought a few things from them, batteries, chargers, styluses, etc. Know going in that they are cheap generics. The batteries hold 90% or so as long as the real battery, but not quite. However, for 1/10 of the price, and 90% of the performance, I am OK with it. The delivery took a while, almost 3 weeks to get here, but everything showed up and was as ordered. Not the greatest quality, but a good deal considering how cheap it was.
CellPhoneShop.net is a storefront for an untrustworthy Chinese seller of counterfeit or non-functional goods. They sold me a non-working iPhone 5 data cable. The package was shipped from China, and was in route for 18 days. When I e-mailed them about replacing a defective product, they insisted that this was a "return" and that they won't compensate original or return shipping. I don't think the customer rep. even spoke English: all I received was a sequence of cut-and-paste standard response phrases. I had to file a fraud report with my credit card. Don't buy anything from this seller: it lures you with cheap prices, then you get a non-functioning product.
They used to be better. I suspect that they accept screwing a percentage of their customers as cost-cutting which is short sighted, but their choice..
Um wow, read some of the other reviews and was very surprised.
Have ordered 4-5 times from here and never had any problems (also never needed customer service for anything). I have purchased cell phone belt clips & cell phone covers without problems. Amazing prices but I guess that also has to do with the fact I knew exactly what I needed for what make/model of phone(s).
Stay away, no matter how good the price is. I have been trying to get my second order for over a month now. The email response is very slow in coming and very lame. I am intrested in one item they had on their site so i thought i would try them one more time. It takes about five emails before you get a decent reply. I don't think they have anyone who speaks enough English nor do they care either.
The products are crap once you get them and just try, just try to return something to them. Hahahahahahahah what a joke that is. It's impossible the way they have their return policy set up.
Ordered from this cellphoneshop.net due to great prices. The site and invoice emails said shipping would be "up to 10 business days." TWENTY days later and no item. When I called to cancel the order I was told "It's marked to be there tomorrow." Nope. When I called to cancel they said "No problem, credit card will be refunded in ~5 business days." At least THAT part went well.
But why were they so quick-and-willing to refund my order... like they do this all the time?!?!
Funny... the battery finally came and the package was beat to shreads. I really am not one for hyperbole, but I will NEVER order from this company again. If they wer the only ones who had the battery... I'd buy a new phone.
As others have said - RUN from this site!!
-- I should have listened to the massive number of bad reviews and not been persuaded by the price --
CELL PHONE SHOP
This site seems to be a shame. I ordered an i-SPREAD device. Upon arrival I tested it out. It didn't function as specified. In fact, it seemed to be missing its Micro SD.
Anyway, there seems to be NO WAY TO CONTACT these guys (and I use the term "guys" very lightly. The info that they sent have wrong email addresses on it and if you try to call them on the posted number (866-381-1670), NO ONE EVER ANSWERS.
Even their Network Solutions (Whois) data is wrong. The Whois lists the phone number as 507-708-8780. Guess what...That number goes nowhere! Typical on a Private Registration.
This is a firm to AVOID!!
Run!!!!!!!! ordered on nov.26 never recieved order then on dec.20 after fightng for over a week i was finally told i could have my refund and it would be in my account in 4 to 5 days , total lie took 13 days!! Dont waste your time worse than horrible. also everyone is right about the horrible customer service with no manager or answers by phone and terrible short rude half answers by email.
DO NOT AND I SAY DO NOT PURCHASE ANYTHING FROM THIS SITE. Ordered some batteries for my phone and other accessories and never received anything, order placed 12-09-2012 and today's date is 1-2-2013 and cannot get anyone on the phone number provided on the site (called twice and held for over 30 mins), contacted them through their site via email and still no response and no merchandiise. Keep your money and purchase from someone that can be trusted
I placed an order for a custom skin for my myTouch smartphone, paid through PayPal and received an email order confirmation but no communication since and now I can't get through to the company to check on the status. I sent an email through the 'contact us' link online - no answer - and when I call the number listed on the site, I wade through the automated phone tree and every extension leads me to infinite hold music. I sent another email requesting a status of my order or a refund. No answer.
How in the world has anyone else even received items ordered from this company when I can't get through to a live person?! This is a complete rip-off!
I've been buying from this company for years. I understand how people can be a little disappointed of the 'quality' items their purchasing for $4 but for me, personally, I'd rather go through them for my random mobile needs than Amazon - any day.
I've never been charged for shipping, because I spend the $30 minimum to receive free shipping. Why? Because $30 at cellphoneshop.net gets me a hell of a lot more than the $60 I'd spend on just a single Battery replacement for my cellphone, I can get four from CPS.net at that point, plus a case and a charger for my laptop just so I have an extra one - and just 'cause it's cheap enough.
I love the site, have never had a complaint, never paid more money than was viewed in the shopping cart and always received my items in a timely manor.
Prices are reduculously low. Offer oem and really inexpensive no name... easy website.. fast cheap delivery.. discounts emailed often
DONT ORDER FROM THEM! Ordered a cover for my Galaxy Note. They sent the wrong cover and now expect me to pay to ship it back before they will send the item I ordered. Was cheap, now I know why, what's the point of ordering an inexpensive cover if they will not send the correct item. No sense in my paying to ship it back as there's no reason to believe they will send the correct item the next time. Will order a cover from someone else!
Orderd a phone on October 13 2012 , after ordering the phone i noticed that they did not give me a tracking # number or method of shipping( who the item would be delivered by) all the order number status would say is item is shipped.Called them October 22nd they assured me item would be here Oct 24th... well its Oct 24th and the item never showed up.... REALLY? SCAM......... dont waste your money or time.
Ordered a phone number 21 days ago haven't received it and I refuse to send me a new 1 they keep telling me to call back in 2 more days I asked the company if they are legit business the guy told me yes I'm really starting to wonder why can't you to send me a new phone apparently it's lost in the mail or you just took my money will never ever ever ever shop here again their customer service sucks plus she can't understand them...if you asked speak to a manager you don't get one are managers don't take phone calls okay how about a supervisor. I shoulda stuck with Amazon
Worst customer service of any company I have ever dealt. They lie and do not honor their end of the transaction.
Not only did they send me the wrong part for my iphone, it took them 4 emails to determine that they did indeed send the wrong part. Incompetent? Stupid? both would capture their customer service team both over the phone and through email. Definitely do not recommend...
I have ordered several times from Cellphoneshop and have not encountered any problems. Their prices are very reasonable and delivery was prompt. i have not sent anything back , so I can not comment on that end of the operation, however I will take note of the previous reviews...
These people are fantastic, in communication, service, and product. Look at their reviews on other sites: all close to 5 star. I highly recommend cellphoneshop.net.
I've ordered several times from this site. I am always satisfied with the purchases and delivery time is within a week. Low prices.
Ok, very disappointing, first I get to their Web site ( Cellphoneshop.net ) because they had the lowest price for the iPhone Car charger, and clearly said free shipping. I order one and it shows zero shipping charges on the order and ask to enter the CC info and confirm order. I entered all the info and clicked purchase, next thing you know confirmation pops up and it shows a $4.99 shipping on a $6.99 Charger. I was pissed needless to say, but oh well it's still cheap, lick your wound and move on. Got the charger shipped directly from Hong Kong, I opened the package looks very dingi, the pull cord mechanism is a joke does not even go in even if you try to force it back in, I said oh well, lick your wound and move on, got in the car and plugged it into my Iphone, and that's when I got really mad, only the LED works, no charging L. I don't even know if I feel stupid because of my stupid act or because my wife and kids were laughing at me L. File that under lessons learned.
I used to love CellPhoneShop.net. Their prices were great and fast delivery. However I strongly suggest you buy your items elsewhere. I bought a Motorola Bluetooth car speaker phone from them as a gift. It was defective. I know this as I'd bought one for myself, same model months ago from them, which works great. CellPhoneShop has refused to refund the shipping & handling fee, so not only am I out the money to receive it, I have to pay to send it back. I phoned them and tried to explain after their email refusal to refund the S&H fee. They said wait and see, they'd send me an email in 24 hours. They sent me an email and again denied the refund of the S&H fee even though the item was defective. I've been ordering stuff from them for years, never complained, never asked for a refund before. WARNING! Do not buy anything you might need to return. They do not honor their merchandise.