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How would you rate CCleaner?
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GB
1 review
1 helpful vote
Follow Steve B.
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CCCleaner professional. DON'T LET THESE SCAMMERS HAVE YOUR PAYMENT DETAILS.
Didn't want to renew, but money taken for renewal a month before the renewal date. Promised a refund, but then all you get is bombarded with "offers" to stay.
Looking at all the reviews it seems I'm not alone - there seems to be a definite pattern of extremely poor customer service & dodgy renewals, using Cleverbridge as an intermediary to help muddy the waters & delay refunds. You expect professional customer service from reputable companies these days, so I've been incredibly disappointed with their response. CANNOT RECOMMEND.

Date of experience: October 24, 2024
California
2 reviews
0 helpful votes
Follow Adam e.
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We used the extended version of their software. The hard drive immediately crashed and was destroyed and not recoverable.
We tried to contact CCleaner but they are not responding. It seems like this is a group of amateurs that I will never trust again with my PCS.
They seem non responsive and irresponsible too.

Date of experience: July 11, 2022
Nebraska
1 review
1 helpful vote
Follow STEPHAN H.
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Poor customer support
October 15, 2022

Ccleaner is the worst company I have ever dealt with. I paid over $20 to download their product. It did not work and I asked for help, then a refund. They have never responded to any of several emails direct to their so called support department and have not returned phone calls. They just don't care. Take the money and run.

Date of experience: October 15, 2022
Washington
1 review
4 helpful votes
Follow Clyde B.
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Unauthorized withdrawl
September 23, 2021

I'm angry! I have the old free version, only sweeps cookies and stuff like that. Never upgraded because i have other soft ware doing the same thing. But ccleaner took a unauthorized withdrawl from me.
So difficult to get through to them, if they don't reverse the unauthorized withdrawl, i'm going to take legal action. Im sure it wont work but social media will be aware.

Date of experience: September 23, 2021
Missouri
1 review
0 helpful votes
Follow MARC D.
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The startup Optimizer put all of my Office 365 apps into "sleep" mode, which resulted in not being able to start a word or excel document normally. I had to open them in admin mode. After excluding office from the optimize list, office applications could once again be run normally. I will not be using this "feature" of the program.

Date of experience: April 9, 2024
Maryland
1 review
1 helpful vote
Follow George M.
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Have run this product successfully for years.

Made the mistake of "Upgrading" to the new version. New version suggested I put a number of programs to sleep, guaranteing that they would wake up when I needed them... Not so much.

So now I have a PC that Office apps no longer run on because they won't start. Piriform sold me Premium Tech Support. Only problem is that it doesn't exist. The support has always been marginal, but the product was good.

Now BOTH product and support suck.

Date of experience: July 21, 2022
Ecuador
1 review
0 helpful votes
Follow Jade R.
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Used to good
September 19, 2023

I have used CCleaner for a long time and loved it. But something has changed which now aligns with the scummy other stuff out there. Popups you receive without even accessing the app, that you can't close without clicking on the content. Not good! I will delete and look for a replacement.

Date of experience: September 19, 2023
Canada
1 review
0 helpful votes
Follow Nicholas R.
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I upgraded my ccleaner subscription to software that came with a vpn (kamo). All kinds of strange things were happening to my computer and I thought it was going to crash. After first reboot the new license key was vanished and it said I was using the free version. Anyway it was one thing after another and this 24/7 support they said I had was false and no one ever resolved anything so I requested a refund and asked for the old license key back when they ghosted me for awhile then sent me a key but refuse to extend the license for the three weeks that my computer was tripping out without the software that was originally paid for. Very dishonest ownership. BEWARE!

Date of experience: October 18, 2022
Canada
1 review
0 helpful votes
Follow Jerry W.
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I am using Ccleaner 6.22 which I just received today, and Ccleaner is not cleaning Google Chrome. I used to have Ccleaner clean Google Chrome, but now Ccleaner 6.22 is not cleaning Google Chrome. I wanted to let some one know this.

Date of experience: March 13, 2024
Wisconsin
1 review
0 helpful votes
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Fraud
June 28, 2022

Used CCleaner free for years with good service. Bought Professional, and a month before that expired they renewed it with an unauthorized credit card charge and NO nitification. I had NOT agreed to their "subscription". Trying to get this resolved is impossible based on their response. If they have your credit card information, they WILL use it and they tell you once they charge it, there are no refunds. BEWARE of this company.

Date of experience: June 28, 2022
Washington
1 review
0 helpful votes
Follow Robert W.
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I have twice tried using this product's "tune up" processes; once to update drivers, once because "my computer was feeling under the weather." Both times it totally disabled my computer. Once I had to take it to a professional to get it working again. The second I had to uninstall Chrome and Office 360 and re-install them. Probably have others I will need to reinstall. Also destroyed Quicken and I am having to re-enter months worth of data. I have not idea how this keeps getting positive reviews from the corporate reviewers, but I will never let it near a computer again.

Date of experience: June 17, 2023
Ohio
5 reviews
4 helpful votes
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Pop up window
January 26, 2022

I would give more stars except for the fact the program keeps popping up a window asking to upgrade to the Pro version even after the program is closed. This window has a no thanks option, but the fact that it keeps doing this id very annoying. Uninstalled because of this

Date of experience: January 26, 2022
California
3 reviews
6 helpful votes
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Sometimes useful
April 18, 2022

I used it for My Windows computer cleaning, it's helpful with its efficient cleaning and maintenance of the computer, and it is useful to fix some registry errors and block phishing apps. But sometimes it becomes a time-consuming process and it is free with just some basic features, I need to pay for it...

Date of experience: April 17, 2022
Texas
72 reviews
451 helpful votes
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Kudos to Frank C for his review of this site!

I went to it and downloaded the software and it worked like a charm! Thank you Frank! It's definitely cleaned up and cleared up some long time issues I've had with my computer. Great site! It was very fast too.

Date of experience: February 22, 2010
Connecticut
1 review
0 helpful votes
Follow Bob Z.
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I bought CCleaner some months ago. Cleaned my registry several times. Finally decided to clean my files also. When the screen came back I was unable to do anything. I had to do a hard shutdown. I was unable to get into Safe Mode. I called Microsoft and we determined that the registry was corrupt. We had to rebuild the operating system in place. I am still finding various functions that don't work but have been able to fix them. I would not install this software.

Date of experience: October 11, 2018
New Zealand
1 review
0 helpful votes
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Renewing your licence
August 29, 2023

I made the mistake of renewing my CCleaner licence early, and I have had so much trouble with them and the program, they keep telling me I need to purchase a new licence key, their so called help was of no help so looks like I have been ripped off
Cleverbridge ref *******
CCleaner Pro 20/08/2023

Date of experience: August 29, 2023
Australia
1 review
0 helpful votes
Follow Zdenek D.
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Sadly, Ccleaner wiped data (history, favourits, etc.) from my Vivaldi browser, eve thought it was not listed among those programs it would clean data from... very irresponsible and dangerous piece or software!... and it does not more then I can perform from the Windows and software tools & options with much more control! And it is the same obtrusive like it's big brother Avast...

Date of experience: September 15, 2018
Netherlands
1 review
0 helpful votes
Follow Kyu L.
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CC CLEANER WHEN I TRIED TO BUY THE ANNUAL €7.99 PRO PACKAGED FIRST TRIED TO SWITCH IT TO THE €28.99 PRO ULTIMATE SO I DID NOT CONTINUE WITH PAYMENT AND WENT BACK TO TRY IT AGAIN. IT THEN TRIED TO SAY MY PAYPAL PASSWORD WAS WRONG AND TO RESET IT. SO INSTEAD I WENT TO MY PSYPAL APP AND LOGGED OUT THEN LOGGED BACK IN WITH THE SAME PASSWORD I USED AND IT WORKED FINE. DO NOT USE CC CLEANER THEY ARE TRYING TO STEAL YOU PASSWORDS TO ONLINE PAYMENT METHODS!?

Date of experience: April 15, 2023
Georgia
3 reviews
1 helpful vote
Follow Kirby R.
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They renewed without my permission and I I cancelled immediately and complained the same day and they said FU no refund sucker. So I would never do business with cleverbridge or pitiform again! Not to mention their product sucks which is why I unsubscribed months ago.

Date of experience: December 4, 2019
New Mexico
3 reviews
1 helpful vote
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Update Challenges
August 31, 2018

Every time I update to a New Version I have to make all of my Setting Changes again. It would be best if CCleaner kept my old setting when installing a Newer Version of CCleaner Free such as 5. 46. 6652. Other than that I would have given it a 4. Also the Registry Cleaner should make a Systems Restore Point not a backup file before making changes to the Registry File.

Date of experience: August 30, 2018

Overview

The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and billing practices. Many users report unauthorized charges and difficulties in obtaining refunds, indicating a troubling trend of poor communication and support. While some customers appreciate the software's functionality and have had positive experiences with the free version, the transition to paid services often leads to frustration due to software malfunctions and inadequate technical assistance. Overall, the feedback suggests a need for the company to improve its customer service responsiveness and address billing transparency to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
8
value
8
returns
5
quality
6