CarMonkeys has a rating of 2.6 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CarMonkeys most frequently mention customer service, credit card, and year warranty problems. CarMonkeys ranks 802nd among Auto Parts sites.
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Wow! In reading the other reviews, it sounds like people were their own worst enemies and didn't follow their simple procedures. Don't get fooled by their short sighted reviews. They treated me perfectly! I was looking for a very hard to find engine for my Land Rover when I was referred to CarMonkeys. I am so happy that they took the time to help me get just what I needed. We had been emailing back and forth, but I decided to give them a call. They were very patient in making certain that I got exactly what I needed. I was without my vehicle so they offered to ship it directly to my mechanic as well. This was a life saver for me. It's nice to know that they quality test each unit before shipping and even send pictures of your shipment so you can see their quality! From the time I ordered it, until my mechanic received it was only a few days. My Rover was back on the road within a matter of days and it's running amazing! A week after my vehicle was finished, they followed up with me and wanted to make sure that everything went well. I could not be happier.
Bought engine to an 05 Tahoe and purchased the extra 5 yr warranty totaling around$1400! Called when after 2 months of getting engine installed I heard, knocking and was told they do, nothing about noises so after it broke down I sent proof of a faulty engine from certified mechanic as requested. I still have not received a phine call in return only a couple times were my emails responded to! I have been, more than, patient seeing as its been years I have waited! I was with no car for a long while and eventually just ended up buying another engine elsewhere! Horrible customer service worse experience ever!
Bought engine to an 05 Tahoe and purchased the extra 5 yr warranty totaling around$1400! Called when after 2 months of getting engine installed I heard, knocking and was told they do, nothing about noises so after it broke down I sent proof of a faulty engine from certified mechanic as requested. I still have not received a phine call in return only a couple times were my emails responded to! I have been, more than, patient seeing as its been years I have waited! I was with no car for a long while and eventually just ended up buying another engine elsewhere! Horrible customer service worse experience ever!
Wow! In reading the other reviews, it sounds like people were their own worst enemies and didn't follow their simple procedures. Don't get fooled by their short sighted reviews. They treated me perfectly!
I was looking for a very hard to find engine for my Land Rover when I was referred to CarMonkeys. I am so happy that they took the time to help me get just what I needed. We had been emailing back and forth, but I decided to give them a call. They were very patient in making certain that I got exactly what I needed. I was without my vehicle so they offered to ship it directly to my mechanic as well. This was a life saver for me. It's nice to know that they quality test each unit before shipping and even send pictures of your shipment so you can see their quality! From the time I ordered it, until my mechanic received it was only a few days. My Rover was back on the road within a matter of days and it's running amazing! A week after my vehicle was finished, they followed up with me and wanted to make sure that everything went well. I could not be happier.
I purchased a transmission for my 4 wheel drive Durango. What clinched it for me was their 12 month, 30 day refund, guarantee. The transmission arrived in good time, my mechanic put it in, whoops, it had problems. I called car monkeys and the very next day they shipped me a replacement. It arrived in 3 days and I couldn't be more pleased. It works perfectly. My Durango hasn't run this smooth in years. I highly recommend them. They stand behind their product and honor their promises.
We are happy you had a great experience with us!
Telephone: perpetual hold. Mailbox always full, so no messages can be left. The one time I got through (after hours), ready to purchase his advertised motor, he said, "I don't know that we still have it; it has been on the shelf at least 9 years. I'll call you back tomorrow." That was 2 weeks ago. I've sent 4 emails to contact me with NO RESPONSE. Their extension 18 & 19 is parts, but they don't answer either. These guys must be fronting for something else.
Sir, I asked the after hours team, they advised that the recall this question and response, you were told in fact the part has been on the shelf for 9 years and is unlikely it was still available as our inventory rotates rapidly, it is unlike anything would still be here from 8-9 months let alone 9 years it was simply never removed from the system. You then asked the rep to call you back if we did have it in stock, which we do not and this is why you were not called back. If you wish to provide me with your phone number I can locate the recorded call and send you a copy as well.
Ordered a transmission for 2008 Ford ranger, my shop threw it in for me. It works great! Zero issues with it so far. My only concerns were the shipping was late and the trans. Came a bit dirty and rusted. But other than that I am very very pleased with my order.
We purchased a rear axle for our rodeo at the end of May. We received it promptly. However, after discovering that the axle was the wrong one, we contacted car monkey to remedy the problem. 6 weeks later, we are still fighting to even get replies from them. We have emailed several times in addition to calling many times. We consistently are given the run around. We are so frustrated as this has put us several weeks behind schedule getting the vehicle running. So fed up with this battle! Do NOT buy from them!
I paid 1280$ for an engine for an old truck i have on 1/18/19 and didn't receive it until 2/1/19 with bare minimum tracking information. When it arrived at my house it had rust and i realized it was missing the exhaust manifolds and the timing belt cover which is a big deal not to mention i will jave to drop another 1000$ just to get it running, so i called carmonkeys and they said "Its a thirty year old engine what do you expect" I said i expected to get everything i paid for! They said the best they can do is refund my money but I would have to pay a 200$ shipping fee + another 200$ for a restock fee. Definitely will NOT recommend ever!
I reviewed the calls, you are not a mechanic and are installing this at your home. You were unaware the policy states if the exhaust manifold cannot be separated from the catalytic converter it cannot be sold with the motor, as it is ILLEGAL to sell used catalytic converters in our state. We offered to ship you a timing cover since it was misplaced during the inspection. You refused.
Labor is cheap, parts are cheap and they will give honest opinions and suggestions
I have called for weeks and so has my mechanic, only to be put on hold for ever then it rings and hangs up or all reps are busy leave a message. I've even emailed and got no answers! Paid 1029. 99 for engine that worked 2 months and now nothing
This customer emailed us about a warranty claim we responded asking for documents showing the installation as well as the diagnosis of what is wrong, she waited 16 minutes after the first email to write this review. This order was also placed in Nov of 2018, it is now April of 2019. We find it hard to believe the motor only lasted 2 months.
Shipping was a little slow and confirmation was difficult to get, but after emailing and leaving a message, I was called back with info and tracking # was sent. To be fair I ordered this the week of Independence Day and they gave their employees the week off to be with family (and it wasn't noted on the website). Part took just under 2 weeks to arrive but was worth the wait for the price! Thank you Car-Monkeys! AS STATED GOOD USED PARTS WITH A 5 YEAR WARRANTY! Thanks again Max Henderson for contacting me and following up on my order!
Thank you, we are glad everything worked out positive for you.
Refurbishing a '94 Isuzu Trooper. Purchased a rebuilt engine from these gonifs. After installation, 2 of the 12 valve lifters were inoperable, costing $2,600 to repair. Both refurbishing company, and the mechanic, have gotten nowhere with Kevin Harrison for reimbursement. Next step: Get lawyer involved as I will not stand for thievery. Kevin- do the right thing, I will immediately revise this review. There it is.
We do not sell anything refurbished or rebuilt, we sell run and tested used parts with a warranty, it clearly states this on the website, Kevin has been working with you on this but we see the demands were unmatched as we asked for documentation of installation and estimate of work claimed. Please contact Kevin directly to process this warranty claim.
Sent me bad moter promised a refund which was not enough very rude hung up in my face there just taking people's money and sending them crap
We did not sell you a "moter" and if you return a product you may have been charged the return shipping and restocking fee? But you would have had to agree to that before a return happened. We are a little confused by this review.
You don't even deserve a 1 star rating. Rude and very unprofessional. The man said he didn't even care if I got my refund back. Beware of this scam artist!
This customer attempted to defraud the company and is angry that they were caught. They placed an order waiting until the shipment was preparing to ship and filed a chargeback, the shipment was stopped and a refund in full was issued. The company would rather not risk losing the $2200 motor to a pair of scammers. They even tried to convince the company that since the one customer was a nurse she would never do such a thing and we should just send the motor. Their argument was laughable.
Is more like 2 to maybe 3 weeks cause I still haven't received anything. Customer service is HORRIBLE. They make you wait on the line and after 20 to 30 minutes they just hang up on you, no accident because I've call several times and the same thing. The only thing I hope is that when I do get my engine I have no problems with it. NEVER AGAIN!
Bought a transmission for 99 dodgeram with 5yr warranty, a year later the transmission goes out, paid almost 1100 for it, now I call 8 times a day get know answer, figures after reading there reviews, going to file a complaint with the BBB, and have them served just to get a response out of these monkeys, stay the hell away from this company
I contacted the BBB and the Department of Consumer Affairs(2 different states), and they have refused to respond to either. So, I am now down the almost 1k bill for the motor, plus warranty, that i bought from them. On top of the almost 2k i paid to have the motor professionally installed.
Still have receieved no response from this company. Coming up on a year. Bought a whole motor, from a DIFFERENT company. The motor is doing fantastic, and they have no issue calling customers back if they cant answer the first time. DO NOT USE CAR MONKEY. THEY ARE A RIP OFF
DO NOT buy any thing from these guys they will rip you off. I purchased a 1998 bmw motor when it arrived it was filled with water rusty and would not turn. I tried to contact them and no response. Really bad customer service I had to get a lawyer to get my money back... STAY AWAY FROM CAR MONKEYS
We are all confused here as we were never approached by anyone's lawyer. All motors are pressure washed before leaving it is likely some of the water seeped in as we pull the valve covers for inspection as well as the oil pan. I believe part of this review maybe made up as our legal dept has not heard of any law firms reaching out.
He is my new favorite auto body guy. For real. He's honest, reasonably priced, knows his stuff, is responsive and very friendly.
I was alittle worried after reading some of the reviews, but I will say this I read some reviews which stated they got a used part, well that is what this website sells. I called in and spoke to a younger sounding man named Max, he was very nice and explained what was being sold and the things I had to do, my mechanic had actually referred me to them as he ordered several parts from them and will be ordering from them again, the motor was put in and has been running fine now after 2 months, I will update if anything changes. But I have to say Max guided me in the right direction.
Thank you!
This company is the worst company I have ever dealt with I talked to two people first person was Brian a complete idiot his Verbal Judo is good but his delivery is the worst on Earth don't trust don't do business you'll lose your money you'll get crap and you'll never get your money back they have this restocking fee and somehow it never worked out for me also I talked to Henry another idiot lying cheating hurting untrustworthy idiot stay away I warned you they're bad shouldn't be in business
Personal insults to the reps that helped you with this order? You had ordered incorrectly, we corrected the situation and issued a full refund?
It’s not easy to find good used Jeep Wrangler engine and I’ve spent few days looking for it locally and online. Finally I’ve decided on CarMonkeys and now after delivery I couldn’t be happier. I’ve got it delivered in 4 days and did replacement immediately with my friend’s help. Happy to report that car running again and I can enjoy the rest of the summer!
How can I write a review if they don't answer their phone or emails?
I've called 37 times and never was able too speak to anyone.
And they want my business?
I don't think so!
Order goes through, they get their money and never show the order online or ship. Kevin who seems to be the only employee gives vague answers, and when you threaten to cancel transaction with your bank because a week has gone by and you have no proof of order, he gets nasty.
So, i posted a review of what happened and (finally) carmonkeys responded. Ill definitely add a star cause at least they did, and they seem to actually want to try and help now. I bought a transmission from them, and (at first) a rep said they werent going to help me for my previous review, which i stated doesnt make sense, cause if anything he should want to try and make it better. Well, another rep responded on this site saying theyd like to help, so ill definitely at least give them 2-3/5 for better customer support
However, i still havent gotten either my transmission or the $700, so there is still that. Hopefully everything will be sorted out
I am sorry you had this experience, however, we do not sell rebuilt units, the units we sell are run and tested recycled parts with warranty. We cover the shipping cost out to a customer if a part has shipped the customer would be responsible for the return freight. The restocking fee is applied to recoup some of the cost it took to run, test, prep, and ship the part ordered. We would like to check into this and verify the order, if you can call in we will gladly assist you in locating the order and the refund.
Run and Tested Quality Used Automotive Parts with 5 Years Warranty and Free Shipping
We are happy we were able to serve you. Please do not hesitate to reach out if you have any other questions or concerns.