I purchased an electronic gift certificate for Lowe's Home Improvement.
103 Reviews for Cardpool.com
The site promises that electronic gift cards are emailed within 24 hours.
Bought a home depot electronic gift card through them.
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I purchased 2 Starbucks paper gift cards for $250 each from Cardpool.com on 2/18/13. I loaded them on my account and now Starbucks has closed that particular card that I transferred the money to, because they said the gift cards were bought with a stolen credit card. There is no phone number to call Cardpool.com only an email address and it took about 2 hours for a response. They did respond though an gave me an immediate refund in full for what I paid for the cards ($430), and they even sent me a $50 Cardpool.com Gift Card for the trouble to use in the future.
No problems with selling.
Iv sold 6 gift cards for $200 since 2011.
Iv never mailed them anything. Always used the sell for amazon gift card.
It says you will receive payment within 24 hours but usually takes 3 days.
Overall it's a great website. Iv gotten paid for random gift cards I don't want to use.
Worst customer service. No phone number. I think they are going out of business and therefore trying to scam people like they did to me. They never sent me a $1000 tiffany gift card that i bought but they never reverted the charge. I had to chargeback them with my credit card company. Please protect your money.
This site is a scam. My $936 Bloomingdale gift card got "lost" in the mail, and I'm SOL. After I was conned by this group of degenerates, I started stumbling upon dozens and dozens of negative reviews with very similar, if not exactly the same story. I have reported them to the BBB, and planning on a small claims action.
DONT" WASTE YOUR TIME. This company is a SCAM... There's a reason they don't post their phone number anywhere cause they will not answer your questions and issues. I ordered a card for my employee and still didn't get it to her a week later. Emailed them and they said we need to verify more information but they won't call you back to verify. It's a scam. Don't waste your money!!!
I've used them about 4 times over the past year with no problem. However, last week I purchased (2) lowes gift cards. My husband went to Lowes to buy a snow blower and the card was declined. After 45 minutes working with a very kind Lowe's store manager, we found out that the same cards were used that morning in North Carolina. We are in Wisconsin. The Lowe's manager didn't have to accept our card but saw we were scammed, accepted it and so Lowe's ate it. Either the theives were the NC people or Cardpool but either way, I'd be very leary to use this site again.
Sold a large volume of gift cards to Cardpool, expecting a quick turnaround on payment like Plastic Jungle, only to find myself at the beginning of what would turn into a TWO AND A HALF MONTH long transaction to get what was owed to me. First off, they do not communicate with their customers which means that when a $240 gift card disappears off of your account without notification, YOU have to follow up with them to get them to mail it back when they decide not to accept it! Yes, that's right - they removed the gift card from my account without notification and did not offer to send it back until I demanded it back! The balance was intact, and whatever reason they chose not to take it after initially accepting it and promising a check - it's more shameful that they surely would have kept the card had I not hassled them.
Then, with this snafu, they'll probably just forget to send you your check. At that point, don't expect any replies to your emails or attempts to contact their parent company BlackHawk. I should have gone straight to the BBB. Which, by the way, took a month on its own because Cardpool ignored the BBB complaint until I threatened them wit a deadline - and they were risking their accreditation. After all of this, barely an apology and I don't doubt that many people like myself fall through the cracks until they get a third party involved liked the BBB. I can't say whether or not Cardpool is a scam or not but the completely negligent and frankly sketchy way this transaction unfolded leads me to believe that it's part of their business model.
Ordered my cards Sunday about 10:30am. Was called by a Cardpool agent to verify my identity as this was my "first time using their company". I agreed, and verified my information. I then got an email saying I would have the e-gift cards in my inbox within 24 hours (that would be about 4:30pm Monday afternoon). Alas, I checked my email last night around 10pm and the cards were not there. Called Cardpool today and was unable to reach anyone. I promptly called American Express, filed a complaint and am fighting the charge as I have not received the product ordered in the time promised. If they ever send the e-gift cards, I plan to promptly delete the email. I would never use this company again. This is why I usually just pay full price, it's not worth all of the hassle to save $10.
I traded in my gift card and was suppose to get my money within 24 hours. That didn't happen! To my stupidity, I checked the reviews for the website after I went through with everything. I will be calling the Better Business Bereau in the morning. With SO many bad reviews I am suprised they havnt been shut down. CALL THE BBB!
Cardpool is an online company that buys and sells preowned gift cards. I had $350 in unused Best Buy gift cards that I wanted to sell. I agreed to sell the cards for $323.40 and was emailed a prepaid shipping label. They offer a choice to receive a higher value for your cards if you take the credit in an Amazon Gift Card. I chose this option. I followed their instructions and sent them the cards on Aug 11, 2012. Cardpool claims they never received the cards. According to Best Buy the cards were cashed 4 days after I sent them. I would chalk this up to bad luck and the cards just getting lost in the mail, but upon further research about this company I have found many similar complaints. I suspect they have an internal theft problem within their company.
I requested that they honor the exchange they had agreed to do. They were unwilling to do so.
My concern is that they have a history of doing this to customers.
I recently sold a 200.00 dollar Lowes Gift Card to Cardpool and BOY was I shocked at how terrible their service was. First of all, they say mailing time (First Class) takes 3-7 days, which is true. However when payment was not received in three to seven days I emailed them (BECAUSE THEY HAVE NO PHONE NUMBER) asking where my check was, they forwarded me to the fine print at the bottom of the page that says it could actually take up to THREE WEEKS for me to receive my payment.
Two weeks later I email them again curious as to where my check was, and for three days I didn't get a response, so I emailed them again and finally got the response I was looking for. Apparently my check was "Lost in the mail" so they were going to send another one. Finally, after waiting over a month, I've received my check. But I'll never use them again. I've sold gift cards before through Plasticjungle.com and it was MUCH EASIER. The only downside is they put a hold for the value of the card on your account while they check on the cards validity, but they immediately deposit the money into your account afterward, which is awesome.
I have, on two different occasions mailed my giftcards to them and on both occasions, received a message from them saying my cards could not be processed. They mailed them back and i sold them to another site and they accepted it without questions so what seems to be the problem with cardpool? I emailed them a number of times asking for a reason but no one's ever replied so please just avoid and go sell to plasticjungle or giftcards.com ...
i paid $187 for $260 worth of gift card. It was my first time and I skeptical, I've heard a few negative reviews but decided to try it out anyways. Overall I was satisfied with my purchase, recieved my card (paper card) in 7 business days. I used it for back to school shopping for my kids.
I went through the purchase process on CardPool's website of a gift card. The cash was pulled from my account and CardPool waited until the last minute of their own deadline to inform me they didn't actually have that gift card. The money I used to buy the gift card got stuck in limbo for 5 days. Since, I gave them the benefit of the doubt I purchased a different gift card and had the same response, They didn't have that gift card either.
I have used CardPool in the past and had no problems. I'm waiting on the return of over $500 the largest purchase yet for me. CardPool says they buy all the gift cards before they post them on the website, so I don't know what is going on over their, however I caution anyone buying gift cards from them right now.
I ordered a gift card for Lane Bryant for my and thought I was saving a ton by getting a $155 card for $124. That was until it arrived and was instead a Lane Bryant Outlet merchandise credit. The card specifically states this does not work at Lane Bryant, ONLY the outlet. I didnt pay for an outlet card, i paid for a full retail gift card. Well I was going to take my wife shopping tomorrow, but we dont have an outlet here, so now the budget to buy her clothes is gone into a gift card they wont even accept. I hope I can actually get my money back from them. If not, I guess I will have to report it as a fraudelent charge to my CC company.
I bought a gift card code from them, and it arrived. But you know what else arrived for the first time shortly after the purchase? The first fraudulent use of my credit card number in over ten years of online banking. I can't prove carpool was involved, but I'd be interested to see if anyone else has this experience after their purchase. Look for small transaction amounts (generally around $10) on your account, and let everyone else know if the same thing happens to you...
Ordered on June 11, 2012 promised delivery in 24 hours. Still have not received. I have emailed support numerous times. Never received response. In my opinion a scam.
This company must be really inconsistent. I have sold several cards to them and have always had good luck!
Sells merchandise credit as a gift card. Merchandise credit is NOT the same as a gift card. I bought a GIFT CARD so I should have received one!
Big cheaters. Stay away from cardpool.com. I sent them the target gift in mail with their shipping label and cardpool claimed that they have never received this and blaming usps. The card was used and the balance is $0. I saw several people complained the same.
I sent in a gift card worth $111.49 and got a check for $94.77. I didn't look at reviews until AFTER I sent in my gift card so it was pretty nerve wrecking when I saw all of these negative reviews. I had sent in my gift card on May 16th and hadn't heard anything back from them until May 25th when I e-mailed them. At first they sent me an e-mail responding that they haven't gotten my gift card but within that hour I got another e-mail saying that my gift card was received and that they'd sent me a check. I received the check yesterday on June 2nd and deposited it without any problem!
I am very disappointed and angry!!!
I purchased card JCPenney Electronic Gift Card $ 97.33(05/27/2012)
Currently card did not arrived on my mail (05/29)
Wanted to get a little economies- received headache ..
I tried selling $300 of Bass Pro Shop gift cards to Cardpool, and eventually changed my mind. I emailed them and asked if they could cancel the transaction. they said yes. Before I put in the pin codes, I checked the balance online and calling the store. Six cards, $50 each. After making the transaction, then requesting to cancel it, the cards have a zero dollar balance now. Cardpool support has no answer to what they call my "misfortune", and refuse to help me get my money back. I am furiously annoyed and pissed off with cardpool. I feel screwed over on $300 now. ,|,,
The first few times experience were great, until you hit a big item and need their customer service, then you can forget all the great experience you had from them, the customer service could reap all greatness to rumble in one instant
Bought a electronic coupon, wait forever to come. Ask to cancel after I could not wait any longer and they sent the coupon then. Ask to cancel order again, they give you all company policy BS and refuse, even I explained I have waited forever.
Slow, bad customer service and self justified company instead of customer justified service. Compare to Amazon, if Amazon is 10, Cardpool is 0.
I ordered one physical gift card, and it arrived quickly and was for the amount stated. More impressively, I am impatient but frugal (bad combo sometimes) and decided to order electronic gift cards to purchase a TV since I didn't want to wait for cards in the mail. I received the codes for the 4 separate gift cards within 1-2 hours of placing the orders and was able to use them and place the order the same evening I ordered the gift cards. Saved over $50 by waiting a couple hours...not bad. Will use again. Would give 5 stars if they had a phone number you could call.
Givt cards were sent almost one month ago, and Cardpool claimed never received them due to post mail problem. Finally, I cancelled the transaction and got the card #s and pins back. Immediately, I checked the balance on the cards, and they are all $0. This is very dissappointing. This was the fourth and last transaction for me. If you really want to use Cardpool, be sure to pay a little extra for mail tracking, and don't just use their printed free shipping label.
Now, how do I report fraud or how to find out who used my Homedepot cards?
I mailed in multiple cards to Cardpool with the label created by their site. Not only did I not receive compensation, the "transaction" has been deleted on my account on their website. STAY AWAY from these crooks!!
Situation: Logged onto cardpool.com to sell unwanted gift cards. Sold 3 cards which each generated its own transaction number and shipping label. Three envelopes were sent on 3/23/12 and we are almost 3 weeks later and the company wants me to believe they received not even 1 envelope. I wish I had read the review / blogs about how this company will tell customers that they did not receive their gift cards and go on to cash them for themselves. Below is the blog complaint I wish I had read regarding www.cardpool.com before doing business with them.
Cardpool.com. It was bought out by Blackhawk Network - the worst company in the gift card business. Their corporate number is Phone: 925-226-9990 but it's completely useless, they don't care about customer service issues. Cardpool itself is a total scam, they don't have a physical office, their calls are routed to disposable cell phones, and they only have 2 employees - Anson Tsai (the owner - cell 415-269-6147) and Jeff (order support - cell 925-337-5811). The whole operation is linked to a PO box but all the action is happening at the owner's condo at 660 King St #223. They will lie to you, hang up on you and even block your number so you can't call them. Read the reviews online, they've stolen thousands of dollars from customers' gift cards, going so far as blaming the post office, when the post office has provided video footage showing them taking possession of undamaged envelopes. You've been warned! DO NOT LET THEM GET AWAY WITH THIS!!!
Cardpool Support, Mar 28:
Dear Theresa, (Response to my 1st inquiry)
Thanks for getting in touch with us! We haven't received your mail for this transaction yet, but USPS first class mail is estimated to take 3-7 business days. While USPS provides this estimate, they do not guarantee delivery within that time frame and we've been informed that mail can sometimes take up to 3 weeks to deliver if it is misrouted or has to be returned to the sender.
When did you send the package out to us? Do you happen to have tracking information for your package? We’d be more than happy to help you track it down.
We'll send you an email to let you know as soon as we've processed your gift cards and mailed you a check. If you find that your mail has been returned by the USPS due to an incorrect delivery address, feel free to try sending it to us again after correcting the problem.
In regards, to the review below, there are many reviews that do not get updated once the issue had been rectified. There are many things that can happen to the package before it reaches us. If we were a business that scams people, I don't think that we'd still be in business! We understand your concern, however, we try out best to resolve the issues with our customers and often times we need the customers to cooperate with us to ensure that their gift cards get to us. Also, there are many competitors out there in this market so please keep that in mind as you read the reviews. If you have any further questions or concerns, please do not hesitate to email us.
Dear Anderson, (My Response)
Thank you for the prompt response, but there should not be a delivery issue with incorrect address / delivery issues since your company generated the pre printed ship label. I used the lable that was provided by your company. Yes, I would appreciate an confirmation email that my cards have been received and that payment is in route. While I do sincerely appreciate the response from your company, it will not mean much if I do not receive the service that Card Pool has stated that they offer.
Cardpool Support, Mar 29:
Dear Theresa, (Next Response from Card Pool) Runaround
Thanks for contacting us! As soon as have received and processed the gift cards for your transaction(s), we will send an email notification of payment being sent. We appreciate your interest in our company and hope to provide a stellar customer experience for you. If there's anything you need, please let us know at email@example.com
Cardpool Support, Apr 07:
Hi Theresa, (Next Response) Runaround
Thanks for getting back to us. Yes, we sent you a reminder email as a courtesy for each transaction you created since it seems we haven't received your gift cards yet.
USPS recently informed us that there was a mail delay so your mail may take a little longer to reach us. We've been informed that mail may take an additional 2 weeks to deliver. We will definitely be in touch with you as soon as we do receive your mail, and, in the meantime, please feel welcome to check back with us.
We sincerely apologize for the inconvenience! We rely on USPS to handle all our shipping and wish we could give you a more specific delivery time frame. If you have any further questions or concerns, please do not hesitate to email us at any time.
Thanks and have a lovely day,
Warning: Do not use this company... My situation is still unresolved, and the customer service representatives are probably just Anson & Jeff using alias names. I do not know how they stay in business robbing customers. It is probably that they prey on the unsuspecting & those who have not yet read the "Complaint Blogs".
CARDPOOL IS TERRIBLE!!!
Do not walk away from this company, run as fast as you can. I sent a 500 gift card to them using their prepaid postage and address label as instructed. Well, when I did not hear from them after 10 days, I tried to find a phone number--- Good Luck with that. After searching to find the parent company, I finally got a person to ask questions, then I got an email and it basically was sorry but not our problem.
Interestingly the card was used in the same vicinity as one I sold previously- HMMM. I am having to file a Police report and File with the Postal Inspector. Will I ever get any resolution. Not from CardPool they seem flippant about it. Do yourself a favor and DO NOT SEND THEM ANYTHING!!!! You are better off keeping it or re-gifting.
I sent them a gift card for redemption but they never sent me the money.
They are thiefs, stay away.
I have purchased physical gift cards, electronic gift cards, and mobile gift cards from Cardpool.com. The physical came within a week, I think just a few days, and the electronic and mobile were instant or close to it. All had exact value that I expected and worked perfectly. In store and online purchases were made. Thank you, Cardpool! :)
Stay away from this crummy company - Cardpool.com. It was bought out by Blackhawk Network - the worst company in the gift card business. Their corporate number is Phone: 925-226-9990 but it's completely useless, they don't care about customer service issues. Cardpool itself is a total scam, they don't have a physical office, their calls are routed to disposable cell phones, and they only have 2 employees - Anson Tsai (the owner - cell 415-269-6147) and Jeff (order support - cell 925-337-5811). The whole operation is linked to a PO box but all the action is happening at the owner's condo at 660 King St #223. They will lie to you, hang up on you and even block your number so you can't call them. Read the reviews online, they've stolen thousands of dollars from customers' gift cards, going so far as blaming the post office, when the post office has provided video footage showing them taking possession of undamaged envelopes. You've been warned! DO NOT LET THEM GET AWAY WITH THIS!!!
I ordered a $25 electronic gift card, it was sent immediately. I then ordered a $100 one tot the same place. I guess they were suspicious so they called me to verify my address, the closest cross street, and such and then they sent me an email about the conversation and that they would process the order. I still haven't received it and it's been 8 hours after the phone conversation and email. Even though I can see my credit card has already been charged. Use them for small amounts only nothing more than $25.00. And it looks like buying more than one card at a time makes them nervous.
I was really hesitant to send in my 3 cards (1 REI card, 2 Red Robin cards), but the company seemed reliable. I mailed in the cards, got an email confirmation when they were received and received another confirmation when the cards were shipped out. The whole process from mailed cards to check recived took about 7 - 10 days. Will use 'em again!
Just got scammed real hard by this company. I mailed seven gift cards to them using Priority Mail with tracking. Two of these gift cards were to Home Depot. Once receiving my package they tell me a check has been sent for the other five cards... I contact them and they claim the other two gift cards were not in the package when I am 100% sure they were. After accusing me of not mailing the gift cards in, they then claim the package was "damaged". They show me a picture of the package where it is ripped and re-taped back up. They then blame it on the USPS who monitors everything especially Priority Mail. After contacting the post office where there P.O. box is located several times, three days later I receive a call from the post office and I am told the cameras were reviewed and the package was delivered to them WITHOUT DAMAGE. It seems very mysterious why only two out of seven gift cards would be missing- especially ones that were in the middle of the pack. Luckily I was able to recover some of the balance by using the gift card numbers online, however over $200 was used on one of the cards and they are "not responsible" for it. Now I have to wait for stuff from Home Depot to come and go to the store and return it to recover the rest of the balance. Complete scam, use another company for sure.
Sent in three gift cards and get this email below:
We received your mail for this transaction, but unfortunately the
envelope was badly damaged and one of the gift cards was no longer
inside. It looks like the envelope was torn in transit and the 4773
gift card had fallen out.
Regrettably, we cannot pay for gift cards that we haven't received,
but we will issue you the adjusted payment for the other cards in your
transaction. We apologize for the inconvenience; we wish we had more
control over how mail gets handled! However, if you still have the
receipt for the gift card or the card information, you may be able to
contact the merchant to request that they cancel the previous card and
issue you a new one. If you have any further questions or concerns,
please feel free to contact us anytime at firstname.lastname@example.org.
I have emailed them three times to contact me about this issue either by email or phone and have not heard a thing back and still have not seen my check for the two gift cards they received. They have no phone number to call them. A picture of the damaged envelope emailed to me for proff would have been nice. Will never deal with this company again.
I used to LOVE cardpool - always received my check within 1-2 days of email acknowledgment! Now that Blackhawk (Safeway) bought them out - I am STILL waiting for my check - 6 days after receiving confirmation that they mailed the check. - Cardpool was in San Francisco, Blackhawk is in Walnut Creek - does not take 5 days for the mail to deliver from either location to Sonoma County. Will definitely sign off on cardpool (after many great experiences) and begin using another gift card redemption site. I hope Blackhawk/Safeway is enjoying the interest they are earning on my money
I had a couple of gift cards I wanted to sell when I came across cardpool.com couple of things about this site. they don't have a phone number where you can call and inquire or resolve issues which is very funny to me because I buy all kinds of stuff online and never saw this there are plenty of rewiews here that say nothing but good stuff about cardpool.com but from their policies they seem ignorant of their service. who doesnt have customer service? Not saying its a bogus site just know what youre getting into.
I just purchased $400 worth of certificates and have not received the ecodes like promised. I followed all the instructions, but have not received a response from customer service or the ecodes as promised. This is not okay. I'll update this if they actually address this problem.
I was skeptical at first but the temptation to save over powered me. I purchased a $100 Cabela's electronic gift card for $90 and had the email with the numbers within an hour of the transaction. I made my purchase from Cabela's with no issue. 3 days later the items ship and on the 4th day I am notified by Cabela's that the card was purchased fraudulently. I notified Cardpool immediately and was issued a full refund from them with and extra Cardpool gift card for my trouble. Cardpool's customer service handled this issue great and I would do business with them again especially knowing that they will stand by the sale. I was more frustrated by Cabela's as I thought they treated me more incorrectly over this situation. I just want to let people know of my issue and how it was handled. I am sure these things happen when you are in this type of business but Cardpool handled this issue very well in my opinion.
To the lady who thinks endorsements of cardpool.com are fake: No, I am a real and ordinary business owner who has used them for over a year now and they have never failed me. I love cardpool, and they now have processed transactions for me that number in the thousands of dollars. No kidding. Their customer service has been way above par. I have no problem recommending them.
I sell 7 different gift card by electronic to cardpool, within same day on June 26, they send me back a email say that the check was on the way and the check was $611. Today was July 1, 2011. I just check the mail box, the check still not come yet. After I see all the review, I'm scare now. Hope next week, I will receive it. I will follow up on next week.
I had a $25 Ticketmaster gift card that I was trying to sell to friends for $20. I sold it online to Cardpool and got my check for $20.75 three days after the confirmation email.
I purchase discounted gift cards from them regularly for my own shopping. Very reliable, no problems at all! I recommend Cardpool highly.
I placed an order of $68 (2 gift cards) on March 21st. I live in New York, so waited a little over a week til March 30th. Nothing in my mailbox...I emailed (because they don't have customer support phone number) them with my order confirmation email with order #. They emailed me back on March 31st saying it sometimes takes up to 3 weeks. So I waited 3 weeks as I was told to. My gift card did not come. I emailed again on April 11th informing them I did not receive my order. They emailed me back on April 12th saying that they would make a full refund and told me to check my credit card statement in a few days. So I waited again til April 16th, and I did not get any refund. I emailed them again telling them I did not see $68 back to my credit card. On April 18th, they suddenly start saying they had refunded on March 22nd. Why? I placed an order March 21st. I even contatced them on March 30th because I was so anxious to receive my order.
As of today April 18th, they insist they had refunded $68 on March 23rd, and they suggested me to contact my credit card compnay and bank becaue they can't do anything further. The phone number they have on the site is for Sales Dept. and the guy said to me "if you are not placing an order, I can't help you are you placing an order???. Horrible (NO) customer service. it's just $68, but imagine if they do this for 20 customers a day... I do online shopping everyday and have never had a bad experience before at all. BUT I would never shop on this site again.
I made my first purchase at CardPool.com on 3/9/2011.
I chose a $25 Bebe & a $25 Bed Bath & Beyond Gift Card (10% & 8% discount), and I received them promptly in 4 days through US post office (well, I'm in L.A. and they're in San Francisco), and I used the $25 Bed Bath card in-store without any problem.
Then I purchased a $97.81 Walmart **Electronic** Gift Card (3% discount) on 4/4/2011, and someone from CardPool.com called me the next day. I didn't recognize the phone (415-508-xxxx) so I didn't pick up. They left a message asking me to call back to verify my purchase.
So I called the 415-508-xxxx number back the next morning, a lady picked up the phone right away. She's polite and nice. First she asked for my order number or phone number to identify my order, then she asked if I have my credit card with me. At first I thought she wanted me to provide the credit card information all over again, but she said no, they will never asked financial information from customers, all she needs is the customer service number printed on the back of my credit card.
Then she asked me to speak only the street name of my registered resident address, and to name a near cross street (if you really live in that address, you will know). At last, she said the purchase was verified, and I won't be asked to verify again for my future purchases.
On the same day evening, I received the e-card and pin number in the email, and I used it to shop at Walmart.com. I already received the goods from Walmart yesterday, no problem at all.
I think CardPool.com provides some good discounts & quite a varieties of cards to choose from, and their service is good from my experience.
I guessed they will verify you the first time you purchase an **Electronic** gift card, but still not sure. I already made my 3rd purchase with them as of today 4/14/2011.
had two Bloomingdale cards valued each for fifty dollars, I entered my gift card numbers and requested a check for payment. Cardpool requested that I send in the cards by mail and promised upon receipt to issue payment of $82. Fast forward a week later, I receive the below email from cardpool:
We recently received your mail, but noticed that the gift cards foryour transaction was missing from the package. It looks like theenvelope was damaged in transit and we only received the shippinglabel at our processing center, which must have detached from theenvelope with your gift cards. Regrettably, we cannot offer paymentfor gift cards that we don't receive. However, if you still have the rceipt for the gift cards, you may be able to contact the merchant torequest that they cancel the previous cards and issue you a new one.If you have any other questions or concerns, please feel welcome tocontact us at email@example.com anytime.
I couldn't fine a phone number to call them directly, so I sent an email to support - its been a week, no response. I can't believe I was duped I should have known better. I hope this helps someone, please stay away from this company and just use your gift card.
I tried to buy a giftcard, entered all my information, checked out and got an email saying my giftcard was to come shortly.
Instead I got a phone call from Cardpool asking to "verify" my purchase by asking all of my personal information ALL over again!!
This "verification" process is insane. First of all there is nothing online that says someone will be calling me in the middle of the work day to "verify" my order. I found it really intrusive and waste of my time.
Secondly, they already have all of my information which I filled out online. Calling the number I have used to "verify" my order is not going to help anything.
Unless there was something that didn't match up I don't agree with bothering the customer about their order. I also don't like giving out personal information over the phone, it could also very well be a scammer trying to get my information. There is no way for me to tell.
I shop online almost everyday and I think this is useless and terrible process. The lady I spoke to was nice but sounded young and inexperienced.
This is obviously a scam. Google any keywords related to this business and it is all search engine spam on parasite hosts (free blogs, etc.). I bet all the positive comments are fake.
Offer to sell any gift card they "have in stock" and then go look at the price to buy the same valued gift card at the same merchant. The price is the same, which means that they wouldn't be making any profit. Considering the costs of running this "business", I guess they just run chronic budget deficits.
I love this quote from the Cardpool:
"Cardpool actually buys the gift cards directly from customers, verifies the authenticity and balance of each gift card, and holds on to them until a buyer is found. Even though we may never find a buyer for a given gift card, we pay sellers within 24 hours of receiving their gift card."
Yeah, they do this all for free, and even don't mind paying people for gift cards they may never find a buyer for, lol.
I purchased an electronic gift certificate for Lowe's Home Improvement. The site promises that electronic gift cards are emailed within 24 hours. It's been 48 hours, I've emailed support, and I haven't heard a thing. So much for that whopping 6% discount! Avoid the hassle and try one of the other gift card sites!