CardPoolReviews 759

F*** these shady pieces of s***! I received a Best Buy e-gift card as a gift, tried to sell it to Cardpool. Cardpool then said that they had "an issue" with the code I gave them, so they couldn't buy the card from me. I thought oh well; at least I can still use the card at Best Buy. And guess what? When I went to Best Buy to try to use it; they told me there was no balance on it, and that the code had already been used. Long story short, Cardpool STOLE MY GIFT CARD. DO NOT TRUST THIS P. O. S. COMPANY. Only giving 1 star because 0 isn't an option.

I have bought a gift card 400,400,200,100, but two 400 gift card was 0. When I checked that company that gift card belongs, they said, it was used way before I bought them from cardpool. I requested cardpool but they did not respond at all. They are not trustful at all and no customer service. Don 't buy any thing from them, even after they sold gift card and I don't use it for a while, they keep the number and sell them to different customer. That happened to me many times. Don't even go on their web.

I sent two physical cards, which were returned. I also submitted 4 Fandango Gift Certificates and a Darden Restaurant, which were not required to be mailed in and the amount was approved for payment, so I threw the papers/cards away.
Then I get a message saying that my transaction was canceled and they mailed back 2 of the cards. I've sent a message to see why I can't get paid for the other 5 - doubtful I will get a return message or resolution.
They don't even have a "help" section and my bad for not reading a review first. So far, I think Cardpool is a scam - buyer beware!

I purchased a $50.00 gift card for PF Changs from Cardpool.com. When I went to use the card, the balance of the gift card was $. 23, and I was handed proof that the gift card was used a year prior in a Sunnyvale, CA. I have never been to Sunnyvale, CA. And I am one hundred percent certain I have not used the card. I was using the card at PF Changs to treat my sister to lunch. It was embarrassing and I was fortunate to have another method of payment. When I tried both by email and phone to reach Cardpool.com, they did not have the courtesy to call me back. I AM PRETTY SURE THIS WAS EMPLOYEE FRAUD, WHICH THIS COMPANY IS AWARE OF. DO NOT PURCHASE OR SELL YOUR GIFT CARDS HERE!

I sold a $25 red lobster gift card to cardpool in exchange for a $18.13 amazon gift card. I received cardpool's email with my gift card redemption code on June 11th and tried redeeming the code on June 15th. When I enter the code they gave me it says the card has already been redeemed.

I contacted customer service and sent them screenshots showing the "already redeemed" message and another screenshot showing my account was never credited. They responded by saying I was the only person who has the code. I told them that can't be true because I am the only one with access to my email, and that $18 is not worth lying about. They responded by saying my email could have been hacked and I should run an antivirus scan. This seems unlikely because I use a vpn and a web-based email server.

Furthermore, I also sent a screenshot that shows the code my amazon account has not redeemed a gift card in months. I understand that this does not "prove" that I (or someone I know) did not redeem the card. But, like I said, I would not lie to defraud a company let alone go to this amount of trouble for $18.

Bottom line is that this company took my gift card and did not even make an effort to correct the issue.

I purchased a $100 Lowe's gift card from cardpool as a Christmas gift for my in-laws. When they went to use it they were told there was no money on it. I should have checked the card before I gave it to them but I didn't because I trusted the company. That was my mistake. I contacted their customer service about it and had to send two emails to get a response which took over a week. They basically said that I must have used it and forgot and that they would not be giving me a refund. The card was empty when they sold it to me which tells me they either don't check them before selling them or an employee stole the number off of it before it was sold. Either way, cardpool sold me an empty gift card. Stay away from this company! The savings is not worth the shady business practices and terrible customer service! I will never be using this service again.

This is a fraud company. Please do not purchase or sell through this fraud company. I bought a gift card from them. After a few days when I checked the gift card balance, it is showing zero. I sent an email to them and inform about this. They simply said I only used that gift card there is no refund for my transaction. After that, I called BestBuy Customer support and enquired where that gift card is used. I got transaction details from bestbuy and send to cardpool. Still there is no refund this fraud company.

Over 3 months after I listed several gift cards, still waiting for them to return one card that they claim was invalid or had no value (which is not true), and they cancelled what they owed me for the "good" cards. Canned responses from customer service as well as replies that made no sense in terms of what I was waiting for. At one point, they claimed that the card had been returned to me as of a date that was over 4 weeks in the past, claiming that it was taking 4-6 weeks for returned cards to be received. Well past the 6 week mark now and still no card. While I had very good experiences with other gift card buying services, this one was beyond disappointing. I will not ever do business with them again and would discourage others from doing so.

I did try purchasing gift card from cardpool (https://cardpool.com)but unfortunately I had to wait 1 whole day to learn that my order was not processed.
When I asked them the reason why my order was not processed this is the response that I got:

""Edward, our risk department does not disclose their reasons for security purposes. Thank you. ""

My response was:"well, I don't know what the problem is, but I am writing in regard to fix it. I am trying to buy gift cards with my credit card and that's all."

However, unfortunately no reply.

Help your self and don't was your time on this website like I did. Their customer support is hopeless and their website doesn't work. I am starting to think that all process is just to steal your credit card information

I've purchased 3 different physical gift cards and have received them within a few days - one for a convenience store, one for a fast food place and one for a casual dining restaurant. They have all been of the value promised with no problem redeeming them. While the discount is not great, I'm happy to save a few dollars on places I frequent. The one I used today was coupled with a $10 off $25 newspaper restaurant coupon. $10 plus $2.50 off - half price total!. Haven't sold any gift cards but purchasing experience has been fine.

Edit - Today (March 3rd, 2020), coincidentally, I received my card back in the mail. The interesting part of it is it came back in the very same envelope with the same pre-printed form. Cardpool merely wrote on the form that you stick on the front of the envelope with "RTS" (Return to sender). It appears not to have been opened and they just sent it back on the Post Office's "dime". Obviously, I immediately checked the balance and it was all there. I am surprised. Guess I got lucky compared to most of the reviewers?

Would I ever deal with Cardpool again? Not at all.
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I sure with I had checked the reviews on Cardpool before I dealt with them.
Sent in a Whole Foods card with $90 on it in mid January. Two week after they received it I received an email apologizing for the processing delay because of "the holidays". Sure, whatever. I received another email about 10 days later and they said they could not process it and would not go into why they couldn't and were sending the card back. Somewhat of a brusque reply. I rolled my eyes and figured the odds of Cardpool actually sending the card back AND having the $90 that was available on the card, was slim to none. I was right... never have received the card back. The upper management at Cardpool can only go so long with stealing before it catches up to them.

This entire process shouldn't take long. The physical mailing of the cards to cardpool should be most timely part of the process. Unfortunately, it was not. Receipt confirmation was sent to me within a reasonable amount of time, though a little on the long side, to tell me that they were going to notify me when it was processed.
I waited 3 weeks from mail-in date to inquire about the lack of timeliness. I received an automated response that told me the holiday-caused high volume and that it would take some time. Ok, I waited.
A week later I decided to call them to make sure my inquiry had even been read by a real person, the customer service rep told me that there was no priority given to my inquiry at all.
Then, after waiting 6 weeks, I received a very rude email from cardpool notifying me that they were sending my cards back to me so that I would no longer have to "exert patience".
Needless to say, I came here to leave this review after this outcome.