I bought $200 worth electronic american Airlines GC, it has been more than 1 day and my order is not delivered yet. I wonder what makes them take days to deliver electronic giftcard. I used other services like raise and cardkangaroo before they are extremely fast and reliable. This is by far the worst service I have ever seen. If you want to save time and money stay away from this.
I've used several of these discounted online giftcard sites and this is the worst. All other sites send the e-card within hours, so far it's been a day and nothing. Raise.com also offers $5 discounts on cards, use them instead.
I put in a large order because we need to do a lot of home repairs prior to selling our house. They waited 2 days and cancelled for NO reason without even trying to contact me. Now it's too late to use another site.
Ordered a $200 gift card. 3 days later it was cancelled. Email was very vague and poorly worded with no reason for the cancellation. I'm questioning the legitimacy of this site, that now has my credit card info!
Wish I'd read these reviews before wasting a week of my life with Cardpool. No response to initial sale or e mails, then a week later "sorry, taking longer due to high demand" and "will be complete shortly". So already WAY beyond times quoted on their web site, no proactive communication and then a huffy response about security and validity. Stay away - abysmal Customer "Service"
It's not immediate, but what do you expect when you're a penny pincher and buying a second hand gift certificate? Took 2 days to ship out - then another 2?... which really isn't so bad at all. 17% discount off my initial purchase and got an additional $5 off for being a new customer. Elated! No complaints here.
I used to have such great experiences with this company - rarely an issue - until my last purchase... From what I'm hearing Cardpool either closed up shop or transferred ownership.
I was out $409.50 and had to have my cc company go after them.
Their formerly great customer service just literally disappeared - all you get now is auto responses
Purchased an e gift card online, Cardpool said it would take 1 business day to send code to email, but I did not receive it until two and a half days later. Customer service reps are rude, very unfriendly and impersonal.
I've used Cardpool successfully for 7 or so years (I only buy, typically Starbucks cards). No probs whatsoever... UNTIL May, 2019. I bought a $50 e-card--have done so in the past multiple times--and it came to me already registered to someone else AND with a $0.00 balance. I called and left messages 3 times.no response! I also sent detailed emails to their address 3 times. No response! I turned to my credit card co. (BoA), and after much documentation, I now have the $48.25 I spent at Cardpool back in my account. I hate to have this once dependable company become a scam, but I don't dare buy from them again!
I have placed 2 orders two days apart and BOTH transactions have been cancelled by Cardpool without explanation. Just stated in an email that the risk assessment team determined that they could not process the order at this time. I called *******787 and he was just a "confirmation assist" and had no explanation. Waiting for email replies... still. Makes me leery of doing any business here.
Bought three ANN TAYLOR gift cards, they were supposed to have $20 in each but when I ran them in 5 different store locations and online. IT SAYS INVALID CARD NUMBER!
THEY SOLD ME JUNK!
THEY HAVE DISCONNECTED ALL THE CUSTOMER SERVICE PHONE NUMBERS for a reason because THEY ARE A BIG SCAM!
My wife has been buying discounted gift cards from Cardpool on and off for a few years now. I finally asked her to please stop! 5 over the last few years have arrived with either the wrong amount or unable to use at all. Dealing with their customer service is mind numbingly painful and never satisfying. It's too bad because the idea is a good one
I had two $500 dollar Best Buy gift cards. I read some some false 5 star rating reviews. So, I gave them my cards information. It's now been a whole year of no reply from email, for my checks. This type of behavior that cannot be tolerated and they should be sued and shut down completely. This is a crime. I feel the problem is no one wants to waste their money and time trying to sue this bs company probably run by foreigners over seas.
No problems with selling.
Iv sold 6 gift cards for $200 since 2011.
Iv never mailed them anything. Always used the sell for amazon gift card.
It says you will receive payment within 24 hours but usually takes 3 days.
Overall it's a great website. Iv gotten paid for random gift cards I don't want to use.
Well, I should have read these reviews before doing an exchange with Cardpool.
I sent in a restaurant gift card two weeks ago using Cardpool's own pre-printed mailing label. I included the packing slip I printed from their site which had my name, address, and transaction number.
I wrote them asking where my Amazon gift card was and, surprise, surprise, they supposedly have somehow never received my gift card. How do you prove you mailed something? You can't. So, I'm sol.
They discovered a great way to scam people. Stay far, far, far away!
Took a bit longer than expected for them to receive, but that was due to the Christmas rush. They responded very quickly to my status update inquiry, and check is in the mail now! Would highly recommend!
Ordered a $90. Victoria Secrets gift card. Their e-mails said it could take up to 3 weeks, UPS first class. Not from San Francisco to Walnut Creek CA. I had to wait 3 weeks then never received it. Their e-mails said I could get my money back. Now they just ignore me. Liars and scam artists. I can dispute the charge with my CC company but these poor people that have sent them their gift cards are out of luck.
Not sure what these other people are complaining about but my experience with cardpool has been great. I purchase Wal-Mart and Starbucks card all the time through this website and company without a problem. Service is prompt and really is a bargain considering how much I save paying less than face value of a gift card.
My initial purchase through Cardpool was successful, even though it took too long to finally receive my electronic card in my email. The last 2 were cancelled by their "risk management team". No reason was given. This company is a joke. I will use raise or some other company. CardPool is terrible!
I sold them two Nordstrom giftcards last week with a payback of almost $900. I have tried calling them, emailing them, and even messaging on twitter. Have not heard one word. And on there site it shows my cards as still processing. It was supposed to be processed in 1 business day. Am considering a lawsuit due to the large amount that has been stolen. (Giftcards were for almost $1,200)
Overview
The company's reputation is significantly marred by customer dissatisfaction, primarily due to issues with gift cards that arrive with zero balances and a lack of effective customer support. Many customers report difficulties in reaching the company, citing unresponsive email communication and nonexistent phone support. While a few positive experiences exist, they are overshadowed by consistent complaints regarding service delays, unfulfilled orders, and perceived fraudulent practices. Overall, the sentiment indicates a widespread lack of trust and reliability, suggesting that potential customers should exercise caution when considering this service.
This summary is generated by AI, based on text from customer reviews
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members