Cardpool reviews

I will save all the fine readers some time. If you are on this site, you are already having issues with Cardpool as I just did. Same as so many below- sold them a card, printed off their label, sent in my card and waited. Then the emails.... first from them.. "We haven't received your card yet." I immediately replied that I had sent it the next day after I used their web site, and advised them to please check their records, as it had been two weeks since being sent by me.

Seems they magically found it the next day, HOWEVER...sorry bad news, seems the USPS just delivered us our mailing label and SO SORRY no envelope nor card, bad luck for you, please try again later. Shocker.... the card had already been used.

So I send an email questioning their integrity and point out that they can open envelopes all day long and use our cards and then simply report them to use as LOST?

What I got back is a five paragraph email explain to me the finer points of how to pack a card in a better envelope, use better tape, insure the package and buy tracking and signature require services..... BECAUSE SENDER BEWARE.

Crooks... BBB call being made.

Looks like I just lost $186. Mailed in my gift card as instructed with the shipping label they provide, but no amazon gift card mailed back. Emailed customer service and they say they haven't received anything. One week to mail a letter from Oakland to San Francisco? More likely card is lost or receipt never acknowledged by them. Nobody can prove it wasn't "lost in transit" which of course they aren't liable for. Like Jay said in his review, the shipping label has no tracking number so there's no way to see what actually happened. And according to a review on 1/12 the actual owners left the company so nobody there gives a crap about upholding any kind of standards. What's with the excellent review by the Better Business Bureau? What a joke.

Customer service condescending. Founders of company left it and went on to something else. Obviously they've given up on their great idea! Company run by desperate 20 somethings like most start-ups. No real adult would settle to work for this digital factory supervised by video cameras.

I have sold 4 gifts cards to them and received my check with no problems. I have read the reviews and I can't believe that this website is a scam. The process is easy so I am dumbfounded on why some of the customers are having any trouble. In order to sell your card is easy, you have 3 options to choose from. Either get an amazon card for more money, receive a check or get it deposited in your bank. I of course choose to receive a check because I get a little more money from my sold gift card.
Throughout the process they send me a confirmation email and a pre-paid postage I print out on my printer. I drop it off at the post office. I wait a couple of days for cardpool.com to email me once they receive my gift card. Once I get the email from them that they received my gift card they let me know they are mailing me my check. In the email they make sure they have my correct name and address before they send the check. If there's a problem I was told to either email them or call them. I had no problems with them. I patiently wait for my check. It take about 3 weeks for everything. I deposit my check into my savings account. I HAD NO PROBLEMS AND STILL USE THEM TO THIS DAY. I have never bought a gift card from them.

But you have to remember that some people are shady and are buying or selling gift cards from stolen credit cards. So maybe that's why some of the people are having horrible customer service. I'm honest so I have no problems. My bank accepts my check and they wanted to know how they can sell their gift cards. I told them about cardpool.com. So it is not a scam to the banks, well not to Virginia Credit Union.
I trust the site.

I sold a 210 dollar best buy gift card to them. I read a bunch of horrible reviews and a few good ones. So I decided to trust that most people only review for a bad experience.
I had a great experience. They were running a deal where you could get 5% if you opted for an amazing gift card instead of cash. That is exactly what I wanted anyways so I pulled the trigger. Did it at 7:30pm and by the time I woke up the next morning the amazon gift card was in my inbox.

$50 cards only had $10 left on them. No number to call to get refund, only VERY SLOW email system. Use this site with EXTREME CAUTION,

Purchased a couple hundred dollars of gift cards with my chase sapphire to get the bonus points. Paid off balance and did not use it afterwards. Couple a months later I get an E-mail from my set up alerts about several transactions being charge to my card in the hundreds. This is not a trustworthy company. Thankfully Chase was very nice about resolving the issue .You have been warned!

No phone support is dumb. Emails take a day and there is no back and forth communication. They just say sorry we can't help you. I tried swapping walmart card for amazon. Website doesnt work when I clicked exchange for amazon. I didnt realize it switched without me knowing to check in the mail. I then needed code right away for sale on amazon and I chose to take his of $16 to get electronic code, however this just means you submit electronically and it still takes 3-7 days for them to mail. What a joke of a company that even when they screw up they just say sorry, can't do anything now.

They sent me the Nike e-codes. I needed those e-codes for immediate purchase at nike.com. But the e-codes were invalid at the time of my purchase at nike.com. Asked Cardpool for help. They responded a day after and it was too late. I asked them for refund. They refused to do that. They are the worst gift card company with the worst customer service. Will never purchase from them again. If you want to buy gift cards, buy them from other online gift card companies!!!!

I have ordered physical cards numerous times from them and great experiences.
So Lowes had a sale for Veterans day,limited time, and the stove and dishwasher I had my eye on for monts were on a great sale so I ordered enough ELECTRONIC CARDS to pay for the stove. 5 cards and 2 of the codes are invalid!!!!!!
The sale ends tomorrow and since Cardpool does not think enough of their customers to have a direct phone line I am stuck with about $500 in useless Electronic ( good for online orders only )Of which $225 is invalid!!!!
Big deral I saved 7% via cardpool .I could have saved 6% of ebates and been done with it all now.I also lose out on a rebate offer on the appliances to the tune of $50(had to buy 2 appliancesfor the rebate) Cardpool electronic cards SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I give it one star because I can't give it any less. I purchased my gift cards from it, and they asked for a verification, then I hand it over to my husband who is the cardholder. My husband give them several phone calls, no one replies. Later on, they replied to my email and saying we can call them now. We are at work, this brings us a lot of inconvenient. Then I said cancel the electronic gift card parts, the staff there cancelled all of my purchase. A totally waste of time.
A reminder, if you don't have trouble purchasing, it works good. If there's some unexpected trouble, don't count on them working out for you! Stay away from this company.

After submitting a few Starbucks egift card number and pin, I had received a phone call from their verification department the next day. The lady was asking me where did I get the card and how long I have been having those cards. When I told her I got the gift cards from my friends in Canada for special occasion, she started asking me, "what kind of special occasion?" with very fishy tone. I didn't feel comfortable to answer her question, so I asked her" does it matter if those for my birthday or holiday?" instead. All the sudden, she sounded all offended and hung up on me without saying bye or nothing...

The next day of course they rejected all my gift card without providing any reasons other than their "processing center encountered issue of processing my card..."

No customer service phone number was provided, so you always have to wait 24 hours to just get an email reply.

I have to say this is the WORST on-line service I have ever seen. Please STAY AWAY if you can. Just wasting your time and efforts!!!

VERY questionable business we've got here...they make it sound like they're going to provide you with a shipping label to ship them your gift cards (which they do), but it's not until AFTER you give them the gift card numbers + pin numbers that you find out their shipping label includes NO tracking number. You really think I'm going to send you a GC worth hundreds of dollars without tracking? In addition, the label is designed to go on a standard letter envelope. As someone who ships extensively with USPS, I know that rigid objects are NOT supposed to be sent in letter envelopes because the sorting machine can and will chew it up--causing it to become undeliverable and/or lost. There is no way they don't know this. I can't imagine how many peoples cards have gone missing as a result. I am incredibly wary of their business at this point, which is ridiculous because it would be SO EASY for them to simply provide proper shipping labels that include tracking in order to calm their customers nerves.

I REALLY wanted to like this service, but realized that I was receiving 10 or more emails a day from them, notifying me that the cards on my wishlist were available, only to get on the site and see that they were gone. The only cards I could EVER purchase from Cardpool were the ones that were always available (like they had 100 of them). If a card was popular, even if I got on literally SECONDS after it came up as available and actually got it IN MY CART, the transaction would freeze, and someone else would get the card--maybe someone with a faster internet connection? I don't know. What I do know is that not even once was I successful in getting a card on my wishlist, my mailbox was filling up with useless notifications about cards that were never available once I tried to purchase them and that, FORTUNATELY, there are other card-purchasing services out there that actually work! I would suggest to any and all that you skip this one!

I have been purchasing cards from Cardpool for a few months now and they seem to be fine until today. I purchased 2 cards (with separate transactions) as I always did but I just now found out that they put these 2 transactions as "Cash Advance". I was charged for $20 for transaction fees and still have to pay interests on them. I filed a dispute with my credit card company.....I have another transaction pending .... fingers crossed. There is no customer service phone number!!

They have sort of good deal than others. But never try to talk with their customer service, it will be nightmare! The best way is just cancel the order. They sound like don't have enough sleeping and will ask you so many questions but not tell you why.

the worst online shopping experience I've ever had. apparently they are under-staffed so they do not provide a customer service number. i purchased an ecard which should delivered to me within 24 hours but it's been over 24 hours and i still receive nothing. i sent several emails to the customer service and no one respond. horrible company. never order from them again. stay away!!!!

They apparently preauthorize credit cards BEFORE confirming inventory. If the card you want is popular, inventory may disappear while in the middle of a transaction. I tried a couple of times before my bank called me since the bank's system detected fraud. My bank showed four transactions (plus three more which were declined once they froze the account). Bulk purchase is therefore useless.

Cardpool's response:

"The first four charges were cancelled and refunded when the orders did not go through. This usually happens if one or more cards is purchased by another customer before the order is completed. The refunded amounts will be reflected in your credit card statement within a few business days."

First transaction with them, the only good thing about them is the processing time is ok, after two business day after the cards were delivered I received a phone call regarding where and how I got the cards I was trying to sell. After another two days, they cancelled the whole transaction with no explanation and due to the lack of direct customer service number, you have to wait almost 24 hrs for each email reply. And don't bother calling their bulk sale number, they will not help you. And at the end, all they give you is "we can not disclose how the decision was made." This must be a joke, I was the original purchaser with receipts in hand from the physical store themselves to prove it. Overall, a huge disappointment.

I redeemed 1-800-flowers gift card with no issues. Went on website to redeem another 1-800-flowers card within days of getting check. I got confirmation, shipping label with postage and mailed card in. Then get email saying they cannot process my request and are returning card. I had to inquire as to why. I was told they no longer accept 1-800-flowers gift cards. But I went on website and they are still listed and when applied for offer, I got one. So they advertise what cards they accept, they process your request, you mail the card to them and then they change their mind. 1-800-flowers is still listed as a vendor they accept cards for. this is bad business and I hope my gift card is being returned to me.

Something is real shady about this "company." Be warned. They cancel your offers without explanation. They call asking strange questions about a $50 gift card, then still cancel the order after you satisfy their idiotic curiosities. I'm thinking they're a front for something else, interested primarily in acquiring information than actually buying legitimate gift cards. Who, what and why, no idea. but something is very wrong with cardpool.

I enter the codes for my $625.17 my Bloomingdale's gift cards and I received a call from Oscar (415) 419-8787 2 days later asking me questions, where do I get the gift card, how long do I have it, where is the location the GC issued, etc… 4 days later, I got this email,

“We recently received your gift card code transaction but our processing center encountered an issue while processing your card. We are unable to accept these gift card codes at this time and we are returning ownership of this gift card to you”. The PROBLEM is my card was used and the balance is $14.

Stay away from cardpool.com. Scam!!!

After Search around the web

Anson Tsai (the owner - cell 415-269-6147) and Jeff (order support - cell 925-337-5811).

Trying to sell my Bloomingdale’s gift card $195 get an offer check about $160. This company is big B.$hit company. Waiting for week, company representative( Lori) called me back, asking me “where I got the gift card from, how long I had it, etc”... At the end, because of the value they can’t buy it( come on, a company afraid of risk of $200 gift card). I even offer ship the actual card and the receipt of the gift card to them with certify mail. Still won’t buy it. Just another Big Bu$$hit company, don’t have money, and hope to land big in public stock etc… Don’t deal with them, just wasting your time. Wait!!! 8 days later my gift card from $195 to $103, I called Bloomingdale’s to ask why. They said someone used the gift card online purchase in San Jose, CA

Buy discount gift cards or sell the ones you won't use. This site can save you a lot of money if you put most of your expenses on these cards. I love it!

I've purchased dozens of cards and electronic codes from Cardpool and never had a problem. I've also sold a few cards and everything went smoothly. I'm looking forward to buying dozens more discounted cards in the future.

Sent 3 $25 gift cards..and got a check for $57.50....pretty painless. BUT the problem came after I tried to deposit this check into my bank account.....my bank refused it....told me to call Certegy Check Services...called them and they said, they could not give my bank a good rating for this check, because Certegy Check Services had no information about Cardpool. Same for Telechex. I tried going to check cashing places and Wal Mart...no good, rejected. My state is a handful of states that do not have a Well Fargo branch (for which the check is drawn from)....so Im left with a worthless check.

Beware of Cardpool checks.....banks and check cashing places do not accept them!!!

Despite making the implication that they are easy to get rid of your old unwanted gift cards, it is anything but in my opinion. I have accumulated a few 'appreciation gift certificates' from my employer, which you can redeem for various items or gift cards. Since that catalog is full of junk, I thought being able to get one of those gift cards which I could then convert into an Amazon.com gift certificate at a slight loss (84% net value) was a decent option. So I converted all my appreciation certificates into tangible gift cards (~$300 worth) and sent off the first $50 one to CardPool to have converted.

The prepaid postage is nice, the website was fairly easy to submit my sales request, and these are the only two portions of the experience that are good.

After almost a week after sending it, I get a phone call on a Sunday afternoon from a 415 area code number I don't recognize. I let it go to voice mail of course and dont check it until later in the day. It is a message stating they are from CardPool and need to verify some things relating to my card submission. I get an email stating the same. I return the call Monday afternoon and the rep says she needs some questions answered before releasing my payment.

I am asked how I came into having this card, who gave it to me, why it was given to me, how long I had it for, and my reason for exchanging it. After successfully relaying these answers, I was then told my the rep that I would have my Amazon card sent to me within 24hrs. I asked her if I sent them more cards if I would have to answer the same questions again for each one and she would not give me a straight answer.

The next day, from a different email address, which I didn't see for a few days since it got burried in my spam folder. I get an email from 'Mark' that they are "unfortunately unable to accept it at this time. For your convenience, we are returning your gift card to you free of charge.".... I damn sure would hope so.

Why exactly? Don't know. After all the hoops I had to jump through in providing details and more sensitive info, it would be nice to have the same courtesy in return. It would be nice also to have had this screening or whatever done ahead of me having to send the card in.

I am also somewhat concerned because most of the cards listed on the site were for odd amounts $74.56, $83.16, etc, there were none for an even $50 before, and now there is one available. Can't help but wonder if that's my card... Guess I will just have to wait to see if I get it back and hope nobody cloned it while they had it in their hands.

Summary: easy to use website, difficult to use system overall, information is expected to be given to them but not received from them, very definitely YMMV, hit or miss.

At first I had a very pleasant experience with this website. I sold a gift card on there and they shipped me a check in no time so I figured I would buy one on the website-boy was this a different experience.

I purchased an electronic gift card so I could use it right away on something I wanted to buy online. After waiting almost 24 hours to receive the email with my gift card number I reached out to the support team. They informed me that I purchased a physical gift card (WRONG) and they could only ship it to my billing address (in GA when I live in TX-WRONG) even though I put down my preferred mailing address --they completely disregarded my wishes and sent it on to Georgia.

I asked if I could cancel the transaction all together from the start and they said no, and that I could simply mail the card back if I was dissatisfied due to their 100 day purchase guarantee. Well it looks like it might take that long to get it, because it has already been over 2 weeks, and I am having to reach out to the support team again! Gift card is no where in sight, and I was never given a tracking number-what horrible customer service!

I will never buy from this website again, and for the record my gift card was over $100 which they have already taken from my account, and I am on a very tight budget. This was a splurge for me and I couldn’t be more disappointed in the service.

I've emailed them 3 times over a 10 day period about an order that never showed up...but they never respond back....since they don't have an 800 number and don't respond to any emails...it leaves me wondering what's up...

Sold them a card - they sent check to wrong address, only agreed to cancel after much pestering. Whoever received check cashed it, landing my bank account (information they take upfront) a 12 dollar fee for even deciding to do business with them. Awful company, terrible customer service, shady individuals who do not give a damn about customer service. Low and dishonest piss-poor excuse for a company.

I purchased 2 Starbucks paper gift cards for $250 each from Cardpool.com on 2/18/13. I loaded them on my account and now Starbucks has closed that particular card that I transferred the money to, because they said the gift cards were bought with a stolen credit card. There is no phone number to call Cardpool.com only an email address and it took about 2 hours for a response. They did respond though an gave me an immediate refund in full for what I paid for the cards ($430), and they even sent me a $50 Cardpool.com Gift Card for the trouble to use in the future.

No problems with selling.
Iv sold 6 gift cards for $200 since 2011.
Iv never mailed them anything. Always used the sell for amazon gift card.
It says you will receive payment within 24 hours but usually takes 3 days.
Overall it's a great website. Iv gotten paid for random gift cards I don't want to use.

Worst customer service. No phone number. I think they are going out of business and therefore trying to scam people like they did to me. They never sent me a $1000 tiffany gift card that i bought but they never reverted the charge. I had to chargeback them with my credit card company. Please protect your money.

This site is a scam. My $936 Bloomingdale gift card got "lost" in the mail, and I'm SOL. After I was conned by this group of degenerates, I started stumbling upon dozens and dozens of negative reviews with very similar, if not exactly the same story. I have reported them to the BBB, and planning on a small claims action.

DONT" WASTE YOUR TIME. This company is a SCAM... There's a reason they don't post their phone number anywhere cause they will not answer your questions and issues. I ordered a card for my employee and still didn't get it to her a week later. Emailed them and they said we need to verify more information but they won't call you back to verify. It's a scam. Don't waste your money!!!

I've used them about 4 times over the past year with no problem. However, last week I purchased (2) lowes gift cards. My husband went to Lowes to buy a snow blower and the card was declined. After 45 minutes working with a very kind Lowe's store manager, we found out that the same cards were used that morning in North Carolina. We are in Wisconsin. The Lowe's manager didn't have to accept our card but saw we were scammed, accepted it and so Lowe's ate it. Either the theives were the NC people or Cardpool but either way, I'd be very leary to use this site again.

Sold a large volume of gift cards to Cardpool, expecting a quick turnaround on payment like Plastic Jungle, only to find myself at the beginning of what would turn into a TWO AND A HALF MONTH long transaction to get what was owed to me. First off, they do not communicate with their customers which means that when a $240 gift card disappears off of your account without notification, YOU have to follow up with them to get them to mail it back when they decide not to accept it! Yes, that's right - they removed the gift card from my account without notification and did not offer to send it back until I demanded it back! The balance was intact, and whatever reason they chose not to take it after initially accepting it and promising a check - it's more shameful that they surely would have kept the card had I not hassled them.

Then, with this snafu, they'll probably just forget to send you your check. At that point, don't expect any replies to your emails or attempts to contact their parent company BlackHawk. I should have gone straight to the BBB. Which, by the way, took a month on its own because Cardpool ignored the BBB complaint until I threatened them wit a deadline - and they were risking their accreditation. After all of this, barely an apology and I don't doubt that many people like myself fall through the cracks until they get a third party involved liked the BBB. I can't say whether or not Cardpool is a scam or not but the completely negligent and frankly sketchy way this transaction unfolded leads me to believe that it's part of their business model.

Ordered my cards Sunday about 10:30am. Was called by a Cardpool agent to verify my identity as this was my "first time using their company". I agreed, and verified my information. I then got an email saying I would have the e-gift cards in my inbox within 24 hours (that would be about 4:30pm Monday afternoon). Alas, I checked my email last night around 10pm and the cards were not there. Called Cardpool today and was unable to reach anyone. I promptly called American Express, filed a complaint and am fighting the charge as I have not received the product ordered in the time promised. If they ever send the e-gift cards, I plan to promptly delete the email. I would never use this company again. This is why I usually just pay full price, it's not worth all of the hassle to save $10.

I traded in my gift card and was suppose to get my money within 24 hours. That didn't happen! To my stupidity, I checked the reviews for the website after I went through with everything. I will be calling the Better Business Bereau in the morning. With SO many bad reviews I am suprised they havnt been shut down. CALL THE BBB!

Cardpool is an online company that buys and sells preowned gift cards. I had $350 in unused Best Buy gift cards that I wanted to sell. I agreed to sell the cards for $323.40 and was emailed a prepaid shipping label. They offer a choice to receive a higher value for your cards if you take the credit in an Amazon Gift Card. I chose this option. I followed their instructions and sent them the cards on Aug 11, 2012. Cardpool claims they never received the cards. According to Best Buy the cards were cashed 4 days after I sent them. I would chalk this up to bad luck and the cards just getting lost in the mail, but upon further research about this company I have found many similar complaints. I suspect they have an internal theft problem within their company.

I requested that they honor the exchange they had agreed to do. They were unwilling to do so.

My concern is that they have a history of doing this to customers.

I recently sold a 200.00 dollar Lowes Gift Card to Cardpool and BOY was I shocked at how terrible their service was. First of all, they say mailing time (First Class) takes 3-7 days, which is true. However when payment was not received in three to seven days I emailed them (BECAUSE THEY HAVE NO PHONE NUMBER) asking where my check was, they forwarded me to the fine print at the bottom of the page that says it could actually take up to THREE WEEKS for me to receive my payment.
Two weeks later I email them again curious as to where my check was, and for three days I didn't get a response, so I emailed them again and finally got the response I was looking for. Apparently my check was "Lost in the mail" so they were going to send another one. Finally, after waiting over a month, I've received my check. But I'll never use them again. I've sold gift cards before through Plasticjungle.com and it was MUCH EASIER. The only downside is they put a hold for the value of the card on your account while they check on the cards validity, but they immediately deposit the money into your account afterward, which is awesome.

I have, on two different occasions mailed my giftcards to them and on both occasions, received a message from them saying my cards could not be processed. They mailed them back and i sold them to another site and they accepted it without questions so what seems to be the problem with cardpool? I emailed them a number of times asking for a reason but no one's ever replied so please just avoid and go sell to plasticjungle or giftcards.com ...

i paid $187 for $260 worth of gift card. It was my first time and I skeptical, I've heard a few negative reviews but decided to try it out anyways. Overall I was satisfied with my purchase, recieved my card (paper card) in 7 business days. I used it for back to school shopping for my kids.

I went through the purchase process on CardPool's website of a gift card. The cash was pulled from my account and CardPool waited until the last minute of their own deadline to inform me they didn't actually have that gift card. The money I used to buy the gift card got stuck in limbo for 5 days. Since, I gave them the benefit of the doubt I purchased a different gift card and had the same response, They didn't have that gift card either.

I have used CardPool in the past and had no problems. I'm waiting on the return of over $500 the largest purchase yet for me. CardPool says they buy all the gift cards before they post them on the website, so I don't know what is going on over their, however I caution anyone buying gift cards from them right now.

I ordered a gift card for Lane Bryant for my and thought I was saving a ton by getting a $155 card for $124. That was until it arrived and was instead a Lane Bryant Outlet merchandise credit. The card specifically states this does not work at Lane Bryant, ONLY the outlet. I didnt pay for an outlet card, i paid for a full retail gift card. Well I was going to take my wife shopping tomorrow, but we dont have an outlet here, so now the budget to buy her clothes is gone into a gift card they wont even accept. I hope I can actually get my money back from them. If not, I guess I will have to report it as a fraudelent charge to my CC company.

Well...
I bought a gift card code from them, and it arrived. But you know what else arrived for the first time shortly after the purchase? The first fraudulent use of my credit card number in over ten years of online banking. I can't prove carpool was involved, but I'd be interested to see if anyone else has this experience after their purchase. Look for small transaction amounts (generally around $10) on your account, and let everyone else know if the same thing happens to you...

Ordered on June 11, 2012 promised delivery in 24 hours. Still have not received. I have emailed support numerous times. Never received response. In my opinion a scam.

This company must be really inconsistent. I have sold several cards to them and have always had good luck!

Sells merchandise credit as a gift card. Merchandise credit is NOT the same as a gift card. I bought a GIFT CARD so I should have received one!