I purchased an electronic gift certificate for Lowe's Home Improvement.
107 Reviews for Cardpool.com
The site promises that electronic gift cards are emailed within 24 hours.
Bought a home depot electronic gift card through them.
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No phone support is dumb. Emails take a day and there is no back and forth communication. They just say sorry we can't help you. I tried swapping walmart card for amazon. Website doesnt work when I clicked exchange for amazon. I didnt realize it switched without me knowing to check in the mail. I then needed code right away for sale on amazon and I chose to take his of $16 to get electronic code, however this just means you submit electronically and it still takes 3-7 days for them to mail. What a joke of a company that even when they screw up they just say sorry, can't do anything now.
They sent me the Nike e-codes. I needed those e-codes for immediate purchase at nike.com. But the e-codes were invalid at the time of my purchase at nike.com. Asked Cardpool for help. They responded a day after and it was too late. I asked them for refund. They refused to do that. They are the worst gift card company with the worst customer service. Will never purchase from them again. If you want to buy gift cards, buy them from other online gift card companies!!!!
I have ordered physical cards numerous times from them and great experiences.
So Lowes had a sale for Veterans day,limited time, and the stove and dishwasher I had my eye on for monts were on a great sale so I ordered enough ELECTRONIC CARDS to pay for the stove. 5 cards and 2 of the codes are invalid!!!!!!
The sale ends tomorrow and since Cardpool does not think enough of their customers to have a direct phone line I am stuck with about $500 in useless Electronic ( good for online orders only )Of which $225 is invalid!!!!
Big deral I saved 7% via cardpool .I could have saved 6% of ebates and been done with it all now.I also lose out on a rebate offer on the appliances to the tune of $50(had to buy 2 appliancesfor the rebate) Cardpool electronic cards SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This site is just awesome. I have sold many gift cards to them in the past, and they make it very easy to get cash for unwanted cards.
Great experience! Sold 3 gift cards to them, mailed them in certified mail because I was nervous about using their free label without tracking. A few days later I got a confirmation that they were received from them, and a week later I have a check in hand. I was really skeptical about the service but I'm glad I did and I will continue to use them!
I give it one star because I can't give it any less. I purchased my gift cards from it, and they asked for a verification, then I hand it over to my husband who is the cardholder. My husband give them several phone calls, no one replies. Later on, they replied to my email and saying we can call them now. We are at work, this brings us a lot of inconvenient. Then I said cancel the electronic gift card parts, the staff there cancelled all of my purchase. A totally waste of time.
A reminder, if you don't have trouble purchasing, it works good. If there's some unexpected trouble, don't count on them working out for you! Stay away from this company.
After submitting a few Starbucks egift card number and pin, I had received a phone call from their verification department the next day. The lady was asking me where did I get the card and how long I have been having those cards. When I told her I got the gift cards from my friends in Canada for special occasion, she started asking me, "what kind of special occasion?" with very fishy tone. I didn't feel comfortable to answer her question, so I asked her" does it matter if those for my birthday or holiday?" instead. All the sudden, she sounded all offended and hung up on me without saying bye or nothing...
The next day of course they rejected all my gift card without providing any reasons other than their "processing center encountered issue of processing my card..."
No customer service phone number was provided, so you always have to wait 24 hours to just get an email reply.
I have to say this is the WORST on-line service I have ever seen. Please STAY AWAY if you can. Just wasting your time and efforts!!!
VERY questionable business we've got here...they make it sound like they're going to provide you with a shipping label to ship them your gift cards (which they do), but it's not until AFTER you give them the gift card numbers + pin numbers that you find out their shipping label includes NO tracking number. You really think I'm going to send you a GC worth hundreds of dollars without tracking? In addition, the label is designed to go on a standard letter envelope. As someone who ships extensively with USPS, I know that rigid objects are NOT supposed to be sent in letter envelopes because the sorting machine can and will chew it up--causing it to become undeliverable and/or lost. There is no way they don't know this. I can't imagine how many peoples cards have gone missing as a result. I am incredibly wary of their business at this point, which is ridiculous because it would be SO EASY for them to simply provide proper shipping labels that include tracking in order to calm their customers nerves.
I REALLY wanted to like this service, but realized that I was receiving 10 or more emails a day from them, notifying me that the cards on my wishlist were available, only to get on the site and see that they were gone. The only cards I could EVER purchase from Cardpool were the ones that were always available (like they had 100 of them). If a card was popular, even if I got on literally SECONDS after it came up as available and actually got it IN MY CART, the transaction would freeze, and someone else would get the card--maybe someone with a faster internet connection? I don't know. What I do know is that not even once was I successful in getting a card on my wishlist, my mailbox was filling up with useless notifications about cards that were never available once I tried to purchase them and that, FORTUNATELY, there are other card-purchasing services out there that actually work! I would suggest to any and all that you skip this one!
I have been purchasing cards from Cardpool for a few months now and they seem to be fine until today. I purchased 2 cards (with separate transactions) as I always did but I just now found out that they put these 2 transactions as "Cash Advance". I was charged for $20 for transaction fees and still have to pay interests on them. I filed a dispute with my credit card company.....I have another transaction pending .... fingers crossed. There is no customer service phone number!!
They have sort of good deal than others. But never try to talk with their customer service, it will be nightmare! The best way is just cancel the order. They sound like don't have enough sleeping and will ask you so many questions but not tell you why.
the worst online shopping experience I've ever had. apparently they are under-staffed so they do not provide a customer service number. i purchased an ecard which should delivered to me within 24 hours but it's been over 24 hours and i still receive nothing. i sent several emails to the customer service and no one respond. horrible company. never order from them again. stay away!!!!
They apparently preauthorize credit cards BEFORE confirming inventory. If the card you want is popular, inventory may disappear while in the middle of a transaction. I tried a couple of times before my bank called me since the bank's system detected fraud. My bank showed four transactions (plus three more which were declined once they froze the account). Bulk purchase is therefore useless.
"The first four charges were cancelled and refunded when the orders did not go through. This usually happens if one or more cards is purchased by another customer before the order is completed. The refunded amounts will be reflected in your credit card statement within a few business days."
I have only know about cardpool four a few short weeks so and I m waiting to recive a check from cardpool that was mail out to me over a week ago so we will see
First transaction with them, the only good thing about them is the processing time is ok, after two business day after the cards were delivered I received a phone call regarding where and how I got the cards I was trying to sell. After another two days, they cancelled the whole transaction with no explanation and due to the lack of direct customer service number, you have to wait almost 24 hrs for each email reply. And don't bother calling their bulk sale number, they will not help you. And at the end, all they give you is "we can not disclose how the decision was made." This must be a joke, I was the original purchaser with receipts in hand from the physical store themselves to prove it. Overall, a huge disappointment.
So far, I've bought a physical card, bought an electronic card and canceled an order. In all three cases, the service was very responsive and I was happy with it.
I think there's only one worry - a dishonest seller can write down the card details (card number and access code) before selling it to cardpool and after some days (when you've bought it), use the card details to buy something online on the company's website. Cardpool.com offers you a 100-days guarantee against such transactions. I think that's the best feature of the site and as long as you use the gift cards within 100 days from buying them from cardpool, you should be alright.
This guarantee is the reason I buy cards from cardpool, when there are other sites which can offer me deeper discounts.
I redeemed 1-800-flowers gift card with no issues. Went on website to redeem another 1-800-flowers card within days of getting check. I got confirmation, shipping label with postage and mailed card in. Then get email saying they cannot process my request and are returning card. I had to inquire as to why. I was told they no longer accept 1-800-flowers gift cards. But I went on website and they are still listed and when applied for offer, I got one. So they advertise what cards they accept, they process your request, you mail the card to them and then they change their mind. 1-800-flowers is still listed as a vendor they accept cards for. this is bad business and I hope my gift card is being returned to me.
Something is real shady about this "company." Be warned. They cancel your offers without explanation. They call asking strange questions about a $50 gift card, then still cancel the order after you satisfy their idiotic curiosities. I'm thinking they're a front for something else, interested primarily in acquiring information than actually buying legitimate gift cards. Who, what and why, no idea. but something is very wrong with cardpool.
I enter the codes for my $625.17 my Bloomingdale's gift cards and I received a call from Oscar (415) 419-8787 2 days later asking me questions, where do I get the gift card, how long do I have it, where is the location the GC issued, etc… 4 days later, I got this email,
“We recently received your gift card code transaction but our processing center encountered an issue while processing your card. We are unable to accept these gift card codes at this time and we are returning ownership of this gift card to you”. The PROBLEM is my card was used and the balance is $14.
Stay away from cardpool.com. Scam!!!
After Search around the web
Anson Tsai (the owner - cell 415-269-6147) and Jeff (order support - cell 925-337-5811).
Trying to sell my Bloomingdale’s gift card $195 get an offer check about $160. This company is big B.$hit company. Waiting for week, company representative( Lori) called me back, asking me “where I got the gift card from, how long I had it, etc”... At the end, because of the value they can’t buy it( come on, a company afraid of risk of $200 gift card). I even offer ship the actual card and the receipt of the gift card to them with certify mail. Still won’t buy it. Just another Big Bu$$hit company, don’t have money, and hope to land big in public stock etc… Don’t deal with them, just wasting your time. Wait!!! 8 days later my gift card from $195 to $103, I called Bloomingdale’s to ask why. They said someone used the gift card online purchase in San Jose, CA
I sold a Crate and Barrel gift card on their website. It was very easy and quick! They supplied a pre-paid label which is great! But I do wish they also included a tracking number going/coming. Over all their communication was great!
Have bought multiple gift cards from this site and ended up saving quiet a bit. I will continue using this site for a long time. With all of the cards purchesed I have saved over $100.00. Never had any problems and I have recomended this site to all of my family and friends.
Never had a problem. Bought over $500 worth on different stores. Paying by charge card, I am always safe that way. I love the place!!
My Dear Brother sent me a $20.00 gift card for Christmas last year, not knowing there is no Applebee's in my area. Nothing against Applebee's, I just don't drive that far for a meal. I was delighted when I accidently found out about cardpool.com, where I was able to exchange this card with a $19.69 code for a credit with Amazon .com. Who doesn't shop there? Thanks Brother and Cardpool.com
I've had a very positive experience dealing with Cardpool.com on several occasions either buying or selling gift cards. Their selling process is very easy and simple: no credit card on file required, no additional statements from me. They even provide a postage paid label to send the gift card(s) you're selling. I enjoy doing business with them every time. Unfortunately they lack some of the brands of stores on their list, but so far I was able to find all the ones I needed. Thanks.
i have been using cardpool for at least nine months and have been very satisfied. i have had absolutely no problems
Cardpool rocks. When I first found it, I sold a gift card to them for just over $100. I requested a check in return, and got it quickly. After that, I started buying gift cards from them on a regular basis, and still buy them on a regular basis. It is such a great service, I have saved so much money! I started buying cards from them about a year ago, and have only had two issues in that time. (With the amount of gift cards I buy, it is pretty amazing I have only had 2 issues.) When I emailed them about these problems, they responded quickly and also fixed the problem quickly.
I have been very pleased.
I have used Cardpool many times. I have used it on big purchases & small. I had one problem with a card not having funds available. I contacted customer service via e-mail. I had a response the next day & my funds refunded promptly. I have easily bought over 50 gift cards with no other problems. I recommend the company as an easy way to save some money.
Buy discount gift cards or sell the ones you won't use. This site can save you a lot of money if you put most of your expenses on these cards. I love it!
I've purchased dozens of cards and electronic codes from Cardpool and never had a problem. I've also sold a few cards and everything went smoothly. I'm looking forward to buying dozens more discounted cards in the future.
I was skeptical about using cardpool at first based on other reviews, but I was 100% satisfied with them. I ordered 2 different gift cards at separate times and received them very quickly and both worked perfectly.
I have only bought cards from them and have not sold any so I can’t comment on selling
Cardpool is the best place to buy gift cards. I have purchased a few hundred gift cards from cardpool over the past two years and only had one issue with one of my giftcards which cardpool fixed promply and even gave me a free 30 dollar gift card for my trouble. They are simply the best and I highly recommend them.
Shipped FedEx so I had a tracking number. As advertised I received a confirmation email within 24 hours of they're receiving my card. Said I would get my check 3-7 business days. Got it in 4. Have not cashed yet but everything seems legitimate. My one small gripe is they have no support number to call just a VERY automated email service.
I have been a customer of Card Pool for several years. They are reliable, and I have confidence in my purchases. On occasion I have had a problem with a card purchase, but the problem has always been handled in a professional way and to my satisfaction.
I have bought lots and lots of gift cards from cardpool.
The website is well laid out and easy to navigate.
Shipping is fast, fast, fast! They provide good communications on the status of my orders. I especially like the ecode cards. If I find something I want to buy online I check cardpool for an ecode. Within an hour I have a code and make my purchase.
They carry quality cards and back them up if there are any problems. I bought a Subway card from them once which had a problem and cardpool immediately refunded me the money and gave me an additional site credit. Very good folks to do business with!
I have been using Cardpool.com for the past 2 years and absolutely LOVE it. I use it to purchase gift cards for my kids teachers, coaches, birthday party gifts and even as Xmas presents. I also use the cards for everyday purchases at stores like WalMart and Costco, etc. The savings on the big box stores is less (1-5%) than the savings on some smaller shopping mall stores (up to 25% off) but every little bit helps. As a working mom the overall impact of my Cardpool.com savings is tremendous.
This is the best site I have found for discounted gift cards. They are the only one I know of with mobile cards that show up on your phone. Their customer service has been great for me. I have never had trouble returning cards I don't need. They have always been helpful if I have a problem with any cards.
I have bought more than $2,000 in gift cards and sold $100 in gift cards to Cardpool. Only once have I had a problem, and it was resolved before I even knew there was a problem. I ordered a Macy's electronic gift card. Before it was sent to me, they let me know it was an error and that one was already sold. They immediately gave me a $10 Cardpool gift card for my troubles. I was able to turn around and buy another gift card right away. Every gift card I have ever received has had the right amount of money on it. If one didn't someday, I am confident Cardpool would resolve my issue. I also felt the sell back price of my gift card was fair, about 85% of its value. I had no problems mailing it to them and the money was put in my account quickly. I would love to see more people selling to them. I highly recommend this site to save money.
Sent 3 $25 gift cards..and got a check for $57.50....pretty painless. BUT the problem came after I tried to deposit this check into my bank account.....my bank refused it....told me to call Certegy Check Services...called them and they said, they could not give my bank a good rating for this check, because Certegy Check Services had no information about Cardpool. Same for Telechex. I tried going to check cashing places and Wal Mart...no good, rejected. My state is a handful of states that do not have a Well Fargo branch (for which the check is drawn from)....so Im left with a worthless check.
Beware of Cardpool checks.....banks and check cashing places do not accept them!!!
Despite making the implication that they are easy to get rid of your old unwanted gift cards, it is anything but in my opinion. I have accumulated a few 'appreciation gift certificates' from my employer, which you can redeem for various items or gift cards. Since that catalog is full of junk, I thought being able to get one of those gift cards which I could then convert into an Amazon.com gift certificate at a slight loss (84% net value) was a decent option. So I converted all my appreciation certificates into tangible gift cards (~$300 worth) and sent off the first $50 one to CardPool to have converted.
The prepaid postage is nice, the website was fairly easy to submit my sales request, and these are the only two portions of the experience that are good.
After almost a week after sending it, I get a phone call on a Sunday afternoon from a 415 area code number I don't recognize. I let it go to voice mail of course and dont check it until later in the day. It is a message stating they are from CardPool and need to verify some things relating to my card submission. I get an email stating the same. I return the call Monday afternoon and the rep says she needs some questions answered before releasing my payment.
I am asked how I came into having this card, who gave it to me, why it was given to me, how long I had it for, and my reason for exchanging it. After successfully relaying these answers, I was then told my the rep that I would have my Amazon card sent to me within 24hrs. I asked her if I sent them more cards if I would have to answer the same questions again for each one and she would not give me a straight answer.
The next day, from a different email address, which I didn't see for a few days since it got burried in my spam folder. I get an email from 'Mark' that they are "unfortunately unable to accept it at this time. For your convenience, we are returning your gift card to you free of charge.".... I damn sure would hope so.
Why exactly? Don't know. After all the hoops I had to jump through in providing details and more sensitive info, it would be nice to have the same courtesy in return. It would be nice also to have had this screening or whatever done ahead of me having to send the card in.
I am also somewhat concerned because most of the cards listed on the site were for odd amounts $74.56, $83.16, etc, there were none for an even $50 before, and now there is one available. Can't help but wonder if that's my card... Guess I will just have to wait to see if I get it back and hope nobody cloned it while they had it in their hands.
Summary: easy to use website, difficult to use system overall, information is expected to be given to them but not received from them, very definitely YMMV, hit or miss.
At first I had a very pleasant experience with this website. I sold a gift card on there and they shipped me a check in no time so I figured I would buy one on the website-boy was this a different experience.
I purchased an electronic gift card so I could use it right away on something I wanted to buy online. After waiting almost 24 hours to receive the email with my gift card number I reached out to the support team. They informed me that I purchased a physical gift card (WRONG) and they could only ship it to my billing address (in GA when I live in TX-WRONG) even though I put down my preferred mailing address --they completely disregarded my wishes and sent it on to Georgia.
I asked if I could cancel the transaction all together from the start and they said no, and that I could simply mail the card back if I was dissatisfied due to their 100 day purchase guarantee. Well it looks like it might take that long to get it, because it has already been over 2 weeks, and I am having to reach out to the support team again! Gift card is no where in sight, and I was never given a tracking number-what horrible customer service!
I will never buy from this website again, and for the record my gift card was over $100 which they have already taken from my account, and I am on a very tight budget. This was a splurge for me and I couldn’t be more disappointed in the service.
I made an online purchase of used cards worth $75 through cardpool.com a week ago for Giant Food Stores. Delivery was prompt but the gift card mailed to me was SF Giant. I emailed them immediately (that was late Friday evening) and in less than 24 hours, they replied (on a Saturday, though it was not a business day). They asked me to mail the cards back to them, and they generously gave me a cardpool discount of $5 for my next purchase. They also processed my refund which I saw reflected in my credit card account on the following Monday. I am very pleased and will certainly use cardpool again for my next purchase. People do make mistakes; the important thing is they rectify them and thus should be given another chance. Thank you for the great and reliable service!
I've emailed them 3 times over a 10 day period about an order that never showed up...but they never respond back....since they don't have an 800 number and don't respond to any emails...it leaves me wondering what's up...
Sold them a card - they sent check to wrong address, only agreed to cancel after much pestering. Whoever received check cashed it, landing my bank account (information they take upfront) a 12 dollar fee for even deciding to do business with them. Awful company, terrible customer service, shady individuals who do not give a damn about customer service. Low and dishonest piss-poor excuse for a company.
I purchased 2 Starbucks paper gift cards for $250 each from Cardpool.com on 2/18/13. I loaded them on my account and now Starbucks has closed that particular card that I transferred the money to, because they said the gift cards were bought with a stolen credit card. There is no phone number to call Cardpool.com only an email address and it took about 2 hours for a response. They did respond though an gave me an immediate refund in full for what I paid for the cards ($430), and they even sent me a $50 Cardpool.com Gift Card for the trouble to use in the future.
No problems with selling.
Iv sold 6 gift cards for $200 since 2011.
Iv never mailed them anything. Always used the sell for amazon gift card.
It says you will receive payment within 24 hours but usually takes 3 days.
Overall it's a great website. Iv gotten paid for random gift cards I don't want to use.
Worst customer service. No phone number. I think they are going out of business and therefore trying to scam people like they did to me. They never sent me a $1000 tiffany gift card that i bought but they never reverted the charge. I had to chargeback them with my credit card company. Please protect your money.
This site is a scam. My $936 Bloomingdale gift card got "lost" in the mail, and I'm SOL. After I was conned by this group of degenerates, I started stumbling upon dozens and dozens of negative reviews with very similar, if not exactly the same story. I have reported them to the BBB, and planning on a small claims action.
DONT" WASTE YOUR TIME. This company is a SCAM... There's a reason they don't post their phone number anywhere cause they will not answer your questions and issues. I ordered a card for my employee and still didn't get it to her a week later. Emailed them and they said we need to verify more information but they won't call you back to verify. It's a scam. Don't waste your money!!!
I've bought hundreds of dollars of gift cards from this site and it's a fair deal. I've never sold a card but my approach is not to get money but to save money. This company is reliable and the cards are either sent electronically or in the mail. they always arrive fairly soon, I'm never overcharged, and I've saving money at the retail stores. period.