Ordered an impeller from boats.net recieved an e-mail that said part was on order from manufacturer and would not ship to me until they recieved it and re shipped it to me, unfortunatally that meant atleast one more week for me to recieve the impeller. Once I realized it would take that long I called and cancelled my order they said they would refund my paypal account that day.....Next day no refund called and was told they would do an instant refund. 6hrs later no refund, Initiated paypal dispute. called again to find out the statis of my refund,they said they refunded my money but there was a hold on my paypal account because of the dispute and if I close the dispute the money would be trasferred. Needless to say they got my $#@!%@ money and I have nothing and no leg to stand on now that I have closed the dispute. Beware of these people they are no good...


Edit - After 3 plus hours wasted on the phone with boats.net, Contacting paypal, finally recieved refund. buyer beware

boats.net is a company run by idiots. I bought some motorcycle parts from boats.net. It took 2 month to ship the order. When it finally arrived I discovered that 4 items weren't sent. I complained, they told me they would issue a refund. I never received it. I followed up 4 times without any result, they simply ignored me. Overall I lost $80. I will not be buying from them again. They prices may be low, but if there is a problem expect to be ignored. 0 stars and I am being generous here.

Votes (1)  •  Comments (1)  •  Link to this review

T N. did you ever call your credit card company to file a dispute?

4/10/11  •  Votes (0)

Don't waste your time. Ordered a part, paid for overnight shipping and boats.net will not answer emails, can't find out anything. They update your "track order" once every 3 days so you stay in limbo not knowing diddly but they are very fast at withdrawing payment so they have your money but you don't have your part, information on your part, shipping details, tracking number or anything. Won't waste more time calling either as according to other reviews that is a scam as well and don't need the runaround or more frustration. So avoid this business. Better to pay someone a little more for far better service.

I know this thread is a bit old and I may be out of turn to bring it back out from the woods.

However this thread is the fourth result in google when I search for 'boats.net review' so I felt I should post my experience.

In short, my experience was great.

I have a 1990 mecury 2-stroke outboard V135. Most of the fuel lines inside the engine that connect the fuel pump to the carbs, oil line to fuel pump, carbs to carbs, etc. have become hard and cracking over the years. I wanted to replace all of the internal fuel lines and boats.net was the only online store that I could find that had the exact part #s for my engine. I could have went to my local mercury dealer and had them get the parts for me but I usually do not like hassling them unless I am going to have them do some work for me as they sell parts at cost with free shipment to their dock 5 min. down the road to me.

Now, keep in mind that mercury has changed part #s and superseded one part for another since my engine was built; and I do not have the cross-walk that shows what part was replaced by what. I am not sure if maybe this is also what other folks here were experiencing without knowing but I won't speculate on that.

Anywyas so I ordered all the fuel lines with the part #s I knew of, cheaper than the OEM price from mercurypartsexpress.com too. After placing the order after about a day the order was updated to show that they cancelled some of the parts and said they were superseded by other parts; they then added those newer parts to my invoice without a change to cost. Had I not been checking on the status of my shipment this would have been completely transparent to me.

About a week went by since I placed my order to the time the fuel lines came in; all sealed in their own quicksilver packaging as I would expect.

The fact that I am able to type in the original OEM part numbers for my engine and boats.net will take care of figuring out if and what they were superceded by; at a reduced cost from the manufacture price is a sale and satisfaction to me.

I cannot attest to boats.net from the past; perhaps they were as bad as the folks here have pointed out. As of today in 2011 however, I wouldn't be able to agree.

I am not a mechanic, I am a simple boat owner/lover who does his own engine repair/maintenance at home.

When I called to ask what parts I needed for my boat they said I had to e-mail the question. I did and got an answer from outdoornetwork. They just assumed I knew I'd get an answer from another website I guess. I ordered the parts they recommended but when the parts didn't fit they said I'd have to surf the web for an answer. Very unhelpful.

I ordered a part from Boats.net and paid extra for FedEx overnight Saturday delivery shipping. FedEx screwed up and I had to go pick up the part @ the 'local' (30 minutes away) distribution point. I contacted FedEx and they agreed to issue me a credit for the shipping charges but the credit had to go through Boats.net. So far I've contacted Boats.net 3 times over 3 weeks to get my credit. First call I was told that the a supervisor had to approve the credit before it would appear on my charge and the supervisor would call me back. No call back. Second time I was told the that a credit would be issued because the supervisor had approved it while I was on the phone and the credit should show up in a few days. On my third call I found out that they haven't even CALLED FedEx to confirm that they would issue a credit to Boats.net. Now I'm waiting for the supervisor to call me back to let me know if I'll get the credit and how much the credit would be. This shouldn't happen. I won't be using Boats.net for ANYTHING in the future.

I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day.Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager,well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording.I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges.I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!