Amazing support that I have only previously seen when working with a local bike shop. (in 43 reviews)
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I decided to review BD after a couple years of being their customer. Theyve yet to let me down in the service department, sending me a new wheel for free the time my original was damaged in shipping.
The bikes always look slick and ride slicker (if that's a word) and my family and I couldnt be happier!
Bikesdirect helped put my butt in a saddle and on the road! I looked around at places like Amazon, and couldnt stomach paying more than a couple hundred dollars when I saw they wanted exorbitant amounts of cash for a sub-par bike!
Ride is smooth so far on my gravity, if all goes well I'll be looking back to them for my children
Immediately after receiving my bike in Mid-October, a single-speed with disc brakes (Gravity Velocity to be specific), I noticed some questionable things like the rotors being warped and the disc brakes themselves being spongy (something you should NEVER find with disc brakes). I figured I would just bring it to the shop to have it professionally assembled and have the rotors fixed, assuming these issues were due to error in shipping rather than manufacturing.
Two days ago, after riding less than 100 miles on the bike, I was riding home when the right pedal started to feel funny. I dismounted to inspect the pedal/crank and the pedal fell out! It had completely stripped the inside of the crank!
At this point, I'm livid. I take multiple pictures and write an email to BD to explain the situation (just as the website instructs). I expect them to be reasonable, I mean this kind of thing is unacceptable. I receive an email shortly after saying that I'm out of luck. The BD employee told me 9 times out of 10 this happens because the pedals were installed on the wrong crank arm. This to me is unbelievable. First of all, that leaves 10% of your customers that install everything correctly without any other option! Now I have to pay for a new crank arm AND have to get it installed. Thanks for throwing me under the bus, BD. I followed all the directions AND had the bike PROFESSIONALLY assembled. I will never again purchase anything from BD, and neither should you. I am going to buy from a local shop from now on.
Tip for consumers: Here's a tip, do not use BD.com. Go to a local dealer where they will actually take care of you when something goes wrong with your bike.Ask Kyle about BikesDirect
I ordered this bike online a couple of months ago. Everything worked as it is suppose to work. Order confirmation, shipping confirmation, I Knew when it would be delivered and it did arrive with some damage to the box that it was in but there was no damage to the bike.
Unlike bikes from other companies that were shipped to me for assembly. The bike from BikesDirect was properly adjusted and mostly assembled at it should be so no further adjustments to bearings, brakes or spokes were necessary. I would call it easy to assemble even for a beginner.
I cannot tell you about customer support or help with assembly since there were no problems. The only question I would have is to do with the proper adjustment of the eight speed internal geared hub. Instructions for that are included with the paperwork packaged with the bike. Even though it was properly adjusted at the factory. Adjustment of cables is always needed once the bike has been used some. Parts will seat in and any new cable will stretch some.
The bike itself is great. It is an aluminum bike with a 56 frame size and it is a pleasure to ride. The bike weighs thirty pounds and I hung about three pounds of add-on items such as lights, tool bag with tools and a rear rack.
I have two other bikes. If I decide to buy yet another bike it will be from BikesDirect.
I've been using BD for a while now for ordering bikes and they havent failed me yet. Fair prices and good service the few times I needed their help.
Ship times are OK once you realize the boxes are fairly large. Putting the bike together is a breeze once you do it once. Youtube videos are super helpful with assembly and tune ups!
I placed an order for the Gravity FSX 1.0 last week. it arrived yesterday and has felt great so far. I feel like a top dog on the little hills behind my neighborhood. Suspension works well and nothing has failed me yet. Frame is strong, too.
Overall good buy. Need to find a little more cash next time so I can get something even better
I wanted a road bike for under $500. I went to 3 local bicycle shops and found a total of one, and then they didn't have it in my size. I started looking on BD and found 36 road bikes under $500. Then the fun really began. I could easily see the sizing and specs on all 36 bikes, including the frame, fork, tires, rims, drive train, etc. It was easy to see how the specs changed on each price point.
When I narrowed it down to 3 bikes, I sent my questions to their excellent support staff. Each email was answered within 24 hours by Chris, who provided me excellent information and feedback and also pointed out some things that I had not considered. Again, this level of interaction was better than I ever experience at my LBS, especially when they have such and limited selection. Finally I ordered a bike and it was delivered in 4 business days. The packing was outstanding and assembly was quite easy.
I highly recommend Bikes Direct if you want a great selection, great pricing and excellent customer support. For those who still cling to the LBS mentality, I would say that you are only limiting your options. Bikes Direct is the Amazon of bicycles.
Tip for consumers: Take your time, learn about the different specs for bicycles you are considering, and be sure to email customer support with questions.Ask Larry about BikesDirect
I bought the GRAVITY FSX 1.0 BICYCLE because I needed a bike to work for Uber as a messenger in NYC, as I've been unemployed for a while and needed to do something for extra cash. The bike looks great and even better, as I added a few extra accessories to it! I get compliments on it wherever I go. I got it for a great price and is definitely worth more than what I paid in comparison to other bicycles in the same class which go for more. It rides wonderfully. After about a couple of days I noticed there was an evident problem with the wheels, especially the rear with the cassette gears attached to it, they were noticeably wobbling. I emailed Larry at the service department who expressed his concern, apologized for any inconvenience and he immediately told me he was sending out a brand new upgraded set of premium wheels to me and would reimburse me for the new tubes I would have to purchase, as the the.new wheels accepted a different kind of valve system than the original wheels. I received them in about 3 days and they were exactly as he said an upgrade for sure, they look great and I did a little search online and they basically retail for 2/3 of the price I paid for the bike including shipping! He also reimbursed me for the tubes plus a fee extra dollars for my inconvenience of having to go back to my local bike shop to do the work necessary to swap the old out FOT the new. In short, I am an extremely SATISFIED CUSTOMER AND WOULD HIGHLY RECOMMEND DOING BUSINESS WITH THIS COMPANY. YOU WILL DEFINITELY NOT BE DISSATISFIED!
GREAT JOB BIKES DIRECT, GREAT JOB!
Bike Direct is awesome. I purchased my first Fat Bike, the Motobecane Boris X5. Buying was easy and the price was great. I received the bike in 5 days, Assembly was a breeze if you know anything about bikes. I noticed that the Rear Derailleur was bent during shipping but that was not a problem. I emailed customer service and they shipped out a replacement the next day, no questions asked. That's service!! So far I am loving this bike. The components are not the most expensive but they are not the cheapest either. All the research I did pointed to the Boris X5 for the money. It's fairly light for a fat bike, climbs and descends well. The brakes and shifting work great. I couldn't be happier with the bike or the service from Bike Direct. I would recommend this bike to everyone.
I did a write up on assembly for one of the questions about that subject so I won't talk much about it, if you have concerns about that read below for details. I have purchased two bikes from them, and both have been great titanium road and cross. Frames are great quality, and the prices are great. Unfortunately I haven't had any problem so I haven't had to deal with adversity so I can't speak to how that works out. But also the BBB has a pretty good rating, so I expect it can't be too bad. Anyway as far as the bikes the welds are great and the parts are many levels above what you'd get for a similar priced bike in a shop. The bikes are totally on par with what you'd get in any bike shop (there is no corner cutting) they are just cheaper. I haven't seen anything defective. I have always been able to contact them for sales based questions. In fact years ago when I bought the first titanium road bike they were really honest before I bought the bike and mentioned they were having trouble with the wheels they had since updated the wheels to ones that are much better set that honestly always impressed me. It is actually really nice to be able to buy a good quality bike with great parts for these prices. Just so you have the right expectations. Based on my experience they are an honest business. They are no frills, and are trying to keep the prices low. The product is really good but they can't really handhold you like a large in store retailer by having you sit on a bike and measure you etc. Normally a bike show will spend an hour or so putting a bike together and fitting it. It makes sense when you see the price they more than compensate for that. Once you get it put together and fitted up you'll be way more happy with these bikes at this price range than anything you can purchase in a bike shop. The price is usually like 2x. Especially if you buy a high end bike like full Ultegra or something that is a ton of money to pay to have a bike fitted.
I got on Bikesdirect looking to get a budget mountain bike and was astonished at the different options available. I appreciate diversity, but I don't know much about bikes, so the choice was tough.
Fortunately, I was able to get in touh with their sales department who helped me make the most informed decision I could before my purchase.
I ended up with a nice 2015 Fantom 29 X4 with disc brakes! The bike looks slick and rides like a dream after a quick tuning.
I wanted a solid, inexpensive fat bike, and Bikesdirect delivered on that front.
Preordered a while back and sat patiently....when the ship dates arrived I was updating tracking furiously until I saw some movement.
Opened the box up and was delighted to see how slick the bike looked in person! photos dont do them justice.
It might do you well to have a friend with at least a smidgon of mechanical prowess to help you tighten everything up and get rolling.
Other than that, BD will do by you well.
There was a damaged part is the box. Next is BikesDirect respond:
You should be able to clean the threads with a sharp flat screwdriver or a pick, I have seen wire brushes work well too..
Larry @ Bikes Direct
Despite looking a bit "old school", Bikesdirect certainly delivers on quality.
Simple buying process, reasonable shipping times, saved me quite a penny.
I got a 2015 Mirage Tour and am excited to get into the world of road biking. The bike rides great and feels well-made.
If you're worried about using them, rest-assured that you'll be fine and happy with the result.
As long as you can wait 20 minutes from opening the box to finishing assembly, you can't go wrong with a bike from bikesdirect.
Great CS and quality, and really saved me a buck. Shipping wasnt too terrible. almost-but-not-quite a week for a big box.
Overall satisfied and will look at them again for future bicycles
I had a hard time deciding on which bike to select due to all of the varied options.
I emailed the sales department of bikesdirect and was put in touch with someone helpful and patient. He eventually helped me decide on a bullseye fat tire bike!
I'm gonna try to mimic their patience as I wait for my new bike :)
Great prices once you know what youre looking for
Tip for consumers: Email their sales department for help! They have a lot of options and it can look intimidating at first.Ask Tim about BikesDirect
Bought a Motobecane FLY Team 29-er for $1995. This is a high-quality titanium frame, with flawless welds, and was an excellent value considering the quality of the other components. These bikes arrive needing a lot of assembly (same as the bikes your local bike shops receive), so purchaser must be able to assemble a bike, or have help from someone that knows what they're doing. But everything was well-packed and there were no issues at all- mine is perfect.
I am very pleased with the process, in terms of the arrival time, the 'modest' assembly time (two hours, but I am very fussy), and most of all the Motobecane road bike itself. I really enjoy the ride. Very nice and smooth shifting! I would recommend bikes direct.
I first bought a bike for my daughter in 2013, because the wall store has nothing but grip shift on it's bikes and the same for sports & outdoors. Bike shops want an arm and a leg. Sorry, but I need those to ride. Her bike came in 4 days. Nothing was wrong with it, she loves it! So I decided to get me one of those 29ers. Took me a while to come up with the funds, so I thought I missed out on the bike I wanted. The website said there was 1 left in stock, but could not check out. So I called, and the lady was having the same problem, put me on hold, came back and took my order, 4days later, there it was. the rear brake (disk) was missing a pad. Sent an e-mail and received my pad 2 days later. The best bike outlet around, hands down! They deserve10 stars! Thanks BikesDirect!
I purchased my bike from them in 2012 and had no issue with the purchase or subsequent emails.
Recently my rear derailleur hanger broke and again I emailed them with a copy of my invoice to get the correct hanger to order. The one they recommended is not the same as the one that broke and now getting them to return my emails is impossible - no response. Very frustrating
Make sure you understand that they will not speak to you on any technical level about a bikes before or after the sale. They have some cut and past answers for questions they will email back, but it will take a day or more for the response.
I bought a Motobecane Café Centrtury. Motobecane may not even be real as they lack anyway to get hold of them, that I could find. No phone, no email..nothing. Motobecane says to contact the dealer, but in this case the dealer is Bikesdirect who are no help. This is a big caution.
"TALK TO US
We love to hear from our customers. Tell us about your latest cycling successes and victories. Please see the sections below for more contact topics"
But fail to leave any way to do that. haaa haaa not to funny
I found this on line:
Motobécane was a French manufacturer of bicycles, mopeds, motorcycles, and other small vehicles, established in 1923. "Motobécane" is a compound of "moto", slang for motorcycle; "bécane" is slang for "bike."
In 1981, Motobécane filed for bankruptcy and was purchased by Yamaha and reformed in 1984 as MBK. The French company continues to make motorscooters.
It has no relation to Motobecane USA, which imports bicycles from Taiwan manufactured to their specification by . under the Motobécane trademark.
So if your not handy or understand you will have to use a local bike shop, that may not want to help and probably change you more for service, because you did not buy from them, remember you have been cautioned.
I am handy so I have been able to resolve most issues, but not sure it was worth the savings from buying local and having solid support before and after the sale.
Also, they say this bike will take a 700x 42cm tire. I spent $100 and bought and installed 700x40cm road tires and they will not work for a number of reasons. Explained that to BikesDirect so they world stop misleading users, but the response back was not good. What issues? No way the front derailleur in top gear will clear the tire. Frame clearance in rear is .060" on the sides at the frame. Very tricky to keep centered even with wheel straight. At least one brake pad has to be remove to clear tire when removing, That was a huge PITA. They made a chip like noise on front tire that I never did find.
I ordered a road bike with disc brakes and Shimano 105 gearset. It arrived carefully packaged and is a good quality aluminum frame built in Taiwan just like you get from most large manufacturers. For the price it is a great value over buying one of the big boys if you can be confident you are ordering the correct size. While they are not high end, even the handlebars, seat, and pedals are as good or better than what you get in a similar bike from a big name brand. The most important thing is that you understand the fit and the ride style of the bike you are ordering, plus it helps to be able to put it all together yourself.
I put almost 23,000 miles on my last fixie road bike from Bikesdirect, a 2008 Dawes SST. It came to an end a couple weeks ago when it was hit by a car and totaled. In all those miles I replaced the chain, chainring, cog, bar tape, and the rear wheel once at about 15,000 miles. So I bought a new fixie from Bikesdirect, a 2015 Mercier Kilo.
My wife and I were looking for a couple simple but dependable bikes to take leisurely rides on, looking at the cruiser style bikes. We ended up buying the EZ Cruz bikes from Bikes Direct. I couldn't believe how fast they arrived, the boxes were in perfect condition, as were the bikes inside, packaged and wrapped carefully. Putting the bike together was a breeze, though there isn't much to a single speed bike, but still had no issues. After putting the bikes together, I found a small scratch on my wife's bike, took a pic of it and sent it in an email to customer service. Within an hour, I got a response from Larry offering to make things right with this minor problem. I won't go into what he did for us to resolve the issue, but I will say that it was more than I ever imagined and am extremely happy with the customer service I received. Thank you Larry! The price of the bikes were very good for the quality of bikes we got, better then any bike we would have bought in a local big box type store. Great experience all around and would definitely order bikes again from Bikes Direct when the time comes.
I wanted to add to my original review, as mentioned in the first review, there was a minor issue in which I noted I contacted Customer Service and had an immediate response. Larry mailed out something to us to resolve the issue and when the package arrived, something was wrong with one of the items, it came broke, something that wasn't obvious when just putting it in a box to ship. I emailed Larry and explained the situation and his response came immediately stating another was already in the mail and it arrived two days later. This is awesome Customer Service that I wish all companies would offer. Thanks again Larry and Bikes Direct!
I've bought 6 different bikes from BikesDirect. Road, Hybrid and comfort bikes. Ive also suggested them to several friends. EVERY bike has been an excellent bike for the money, and shipping is lightening fast. If you are just a little handy with tools, there are great assembly videos on YouTube that will help you fine tune your assembly for more advanced bikes. If you need a little help, your local bike shop will assemble and tune for 40-80 bucks. Either way... you will get a lot more bike for the money.
Note that they are low a overhead M-F business. It may take a bit of time for them to return your voice mail or respond to your email, but that is part of what keeps the price down. If you need more hands on service, there is nothing wrong with going to a LBS.
I was so hyped up when I found BD that I just couldn't wait for the bike to arrive. A few days later, my new motobecane arrived and I had it slapped together and road-worthy in under an hour!
Bikesdirect is awesome and you won't find a better bike for the money. It also helps me practice my mechanic skills at the same time.
Tip for consumers: Make sure you are aware of how to get the bike put together. It's simple, but daunting if you go in blind. Youtube/Google is a friend!!Ask Sam about BikesDirect
My husband and I both have been wanting to get bikes. We have researched and looked online as well as gone to some local bike stores. We both need to get in better shape but I'm not sure how much I will be able to ride because of foot surgery I had recently. Unfortunately, we just don't have the money to buy bikes and then never use them. So, my husband was thrilled when he found the Mango Macaw bikes. We wanted simple bikes to start with and these seemed perfect for us...even the price was good! So we both picked out the colors we wanted and started saving our money. For our 29th anniversary in July, I told him the bike would be his present from me, to go ahead and order it and I would get mine next. He was very disappointed and unhappy when he found out you didn't have the color he had decided on, which was tangerine. He was going to call and see if you would be getting more in but after looking all over the website, he only found instructions saying you couldn't call and had to email. He did, immediately, and we are still waiting to hear from someone. He tried to make excuses for your lack of response but he finally gave up and decided you just don't care about your customers...or maybe it's just the ones who are only buying a $200.00 bike. :(
I ordered a Dawes Bullseye fat tire from bikesdirect after searching for a budget fat bike. Despite being such a large item, it showed up as promptly as it could. I'll say it was TOTALLY worth the wait! I've had a blast with the bike so far, especially when I remember how little I paid for it.
If you want to avoid the hassle of salesfolks trying to upsell you (I know I can't stand it..) and impairing prices, definitely consider giving bikesdirect a try.
Once I got my bike put together, I replied to email@example.com shipping email with the following message:
I got the bike is great shape. Had it put together and it's been performing great, except for one thing that really bothers me. Please see the attached photo. Instead of a Motobecane logo on the the head stock, I see a Gravity logo. What's going on here?
This the the response I got from firstname.lastname@example.org:
I am so sorry to see that, luckily the bike is a motobecane and since the motobecanes and gravity's are made in the same factory (4 factories make 99% of all bikes on the market) it looks like it was just a small mix up on there part.
The good news is you have a one of a kind bike and will not see another one like it.
Please let me know if there is anything else I can help with.
Larry @ Bikes Direct
Well it is obvious that my Motobecane frame came from the same factory that puts stickers on the Gravity frames, but is my Motobecane Fantom29 Expert really one of a kind because someone was out of his/her mind the day stickers and frames were passed out at the factory? You be the judge, see attached pic.
I am proud of my Motobecane, but now I have to explain to others about the damn Gravity logo. AND, if I remove it, then that would void the warranty (http://motobecane.com/warranty/). Then on second thought, I don't believe that anyone will warranty the bike purchased at BikesDirect.
I would give the bike a 3 for the one of a kind Gravity logo on a Motobacne, and BikesDirect a 2 for an assinine response.
I decided to buy a Gravity FXD road bike from Bikes Direct because the price was very attractive and it is my first serious bicycle I have purchased. Unfortunately when the package arrived I found the bike stuffed into the box with no protection except thin foam sheets. Ended up with a bent brake disk, bent spoke, and multiple scratches and gouges. Larry wouldn't even send me some touch up paint. Pretty sure I will never do business with them again. You will be much better off to buy a better quality bike from a known bike shop and cut your best deal or get it on sale. These bikes are not the best quality but it is my first I and will deal with it.
I bought a Gravity bike from them a couple of months ago. The first front tire I got seemed to have some wobble in it, then I realized that the tire had actually split along the center in certain spots. So wide, in fact, that you could see the tube. I sent them a message and asked that they replace the tire. They sent me another tire which ended up having the exact same problem. Now, initially I thought it could be from over inflation, but the back tire I have has held up fine.
UPDATE: The people at Bikesdirect did everything the could to resolve the issue. Their customer service has been well handled so I upped my rating to 4 stars. I am still undecided if I would still pass over a local shop to buy from them again, but that's more of a personal interaction preference.
I recently purchased a bicycle online via their website. There is zero support during weekends and after work hours and they only communicate via email which makes communication that much harder. They claimed the bicycle will come 90% assembled and this was not the case. It was more like 70%. Had to pay to get this assembled. Given the lack of specs during purchase, only after assembling the bike did i realize this bike was not suitable for me. The support team were super unhelpful after I asked them to contact me via phone and get help on returning the bike. I would have to pay a bike shop to disassemble the bike and package it and understand there is an additional cost for the UPS return shipping label and cost if you do not return it in the original box - mine was damaged and hence cannot be used for returns. I absolutely do not recommend purchase from this site given all the hidden costs associated with it and the complete lack of support/ service they offer.
Tip for consumers: Good luck speaking with the owner whom I found to be incredibly unprofessional, patronizing, accusatory and RUDE.Ask dana about BikesDirect
I ordered the MER Galaxy SC3. The bike came on time, everything was neatly packaged. However my rear wheel was bent, So I asked customer service for help. Larry replied back to immediately and helped me by sending a replacement wheel, no question asked. Excellent customer service. I would've given 5 stars if it wasn't for the faulty wheel. Nonetheless, great experience.
I ordered a Motobecane Fantom 29 Trail from Bikes Direct and could not be happier with my purchase. The bike itself has far superior components to any equal priced bike on the market. Unfortunately the color I wanted was no longer available when I ordered the bike but Bikes Direct reached out to me very promptly and were more than accommodating in helping resolve the issue. The service was very personal and pleasant. I would recommend BikesDirect.com to anyone. I already have one friend who is about to order a bike from there himself after my raving reviews!
Just purchased a Motobecane Mirage Pro bike from bikesdirect.com. It was received timely and was relatively easy to put together. However, with only 15 miles on the 2nd ride, a pedal came loose and stripped the crank. They disclaimed all warranties, made me pay for replacement of defective parts and further claimed that the pedals were not installed properly when that is probably the easiest thing to install. In short, DO NOT EVER BUY A MOTOBECANE AND DO NOT EVER BUY FROM BIKESDIRECT.COM. I would give them zero starts if I could. Be forwarned.
I have to say that my first purchase 5 years ago was real good and smooth. But maybe I was either lucky in my choice or just new to their game. You should definitely heed a lot of the negative informed talk you hear of the modus operandi of this business. They do save you money. However any business that is not brick and mortar should save you money over the many that are. So saving money is a given.
I bought the Motobecane Fathom HT Comp and it's awesome. I had no problem with the ordering process, and the ship time was very reasonable. The assembly out of the box is not complicated if you have any experience with tools. Even if taken to a bike shop still a great deal. I did see the components on it are models that are 2 years old, but they are new and for the price I'm not going to complain. I'm looking to buy a road bike and I will definitely be getting it from bikes direct.
I just bought my second bike from Bikes Direct. The first was a road bike about four years ago; I have had no issues with the order or my bike. This time I chose a mountain bike. Four days after my PayPal payment went through I had not received shipping notification. I contacted customer support and they found the problem right away. PayPal had not sent them payment confirmation. No sweat I thought, mistakes happen. Bikes Direct promptly shipped my bike, along with a complimentary tool kit and a $25 refund. My next bike will definitely be from Bikes Direct!
First off, I agree with most of the price comments here. You CAN save hundreds but the reason you do is that these bikes are drop shipped from overseas. They are nowhere near ready to ride out of the box. If you are already spending hundreds but also saving hundreds, why not spend the $50-100 that your LBS will charge to build the bike right? For the under $300 fixies and coffee bikes? Maybe not, but you are talking about top of the line and very high end components on these bikes that require fine tuning. If you don't know how, disregard that video on the website site about assembly and go to your LBS. Don't be ashamed, tell them you have a boxed bike that needs building and tuning and if they give you crap about buying online tell them that this bike came out of the same (or better) overseas factory that their Treks, Giants, and Specialized did. You just saved several hundred bucks. The best case is that you develop a rapport with your LBS and they help you down the road. Personally, I am a Performance Buyers Club member and all my labor is half off, so building the bike didn't even cost me that much.
Hope this helps.
I'm so happy BikesDirect exists! Having bicycle shop experience lets me buy at a much reduced price, and get a great value.
Note: anyone buying a bike-in-a-box should know that it should be PROPERLY ASSEMBLED by a professional. NO-BIKE is properly adjusted at the factory, not even $500-$700-Treks/Giants/Specialized ETC...It takes skill & special tools for the hub bearings alone. It's worth the extra~$50-$75 to have it assembled Properly. The first thing to check after [or at any LBS], is the fr. & rear hub bearings, if they grind at-all, WAY too tight, especially on quick-release wheels, due-to closing the skewer, actually makes the adjustment tighter, which causes bearing/race/cup damage. If you watch a video on assembly, and they don't include r.hub adj.[including removal of the freewheel/cassette to get that-sides locknut], trueing wheels, toeing brake pads. removing & cleaning of crank-arms & spindle, or suggests an assembly should only take 45-60 minutes IS NOT WORTH WATCHING!!
Thank You BikesDirect for allowing folks to puchase superior products at very-reasonable prices.
2014 Motobecane Mirage
Butted CrMoly 4130
I wanted to wait until I had the bike awhile to write a review. I've had the bike a year and have had no problems. I chose the ChroMolly 4130 because I like the ride of a steel bike.
This was my first order with Bikes Direct. There was no problem with the shipping, box arrived fine. I was informed every step of the way. The bike was packed very very well. There was no dings on it at all. Assembly was no problem and anyone with reasonable mechanical knowledge can put this together. I's not a big deal. I had some parts I didn't know what they were to so I emailed customer service and they shot an answer right back with pictures ! I did some tweaks here & there on my own. A few fine tune adjustments, nothing big. I was really surprised to find break handles in the middle of the handle bars. I like that. I put my favorite seat on it, that's the only thing I changed. As soon as it was assembled the tires were kissing blacktop. Very nice ride.
Overall I am very satisfied. For a China build everything was perfect. The welds were clean, Shifting was smooth, paint job is excellent, packing was terrific, customer service was right on it. Would I deal with Bikes Direct again? Absolutely.
I got a great deal and a great bike.
Thank you Bikes Direct
I ordered my bike July 3rd. Received a UPS label July 6th. It is now July 10th and no movement has been shown for shipping. I emailed the company two days ago...no response. I have called the company 6 times, with no answer. I finally left a voice mail....hoping to get a response soon! My friend ordered her bike from this company the day before me...and received it on Wednesday. We were hoping to go for a ride this weekend....apparently thats not going to happen. Very unsatisfied with the lack of customer service. No one should have this much trouble contacting a seller about a product they have already paid for, but not received!
23 Questions & Answers
Please email email@example.com for details :)
About BikesDirect (from the business)
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.
We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Leadville or the longest Tour de France route you can think of.
We believe in bringing you the best deals possible - some are almost unbelievable! Shop and Save Now
(FREE SHIPPING SiteWide *48 States)
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you
Over 15 years ago, Dr. Mike Spratt, a college professor, decided to combine his interest in bicycles, computers, and the internet into bikesdirect. Since then, over 100,000 cyclists have chosen to save on high grade bikes by purchasing from us. The model of low-cost, high-volume, direct sales of bicycles via the web has worked well enough that many other sites have emulated bikesdirect. We are all very happy when cyclists get a great value of a bike that they can enjoy, no matter who they purchase from.