BigBadToyStoreReviews 132

Picked up a two mezcos figures a fraction of eBay price's. Brand new unused and near mint!
Plus only 4$ bucks to ship! Excellent! Thank you again!

Sent an email to complain, asked to send photos… sent…. Full refund (store credit) given! Amazing!

I bought an item on pre-order over a year ago I contacted them they gave me a deadline of two weeks and after months without sending it I got in touch again they told me it was delayed and they didn't know when they would send it and If I cancel I will lose my money a friend had the same problem but with another item I will never buy from this site again

I love how they have a super wide variety of items from all eras! My son REALLY wanted THAT Stone Cold to add to his collection. This one seems very very hard to find.and here it was…and at a decent price to boot! The expected shipping was on the 30th… I got it on the 23rd! Definitely recommend this website for any Toy Collector or Enthusiast. Blessed

This is our go-to site for all things action figures. We enjoy their selection and have always had quick dependable shipping for in-stock items. The action figures are my husband's favorite present each year. And I like them not as collectibles, but to mix in with our seasonal decor. My husband enjoys playing with them and taking cool photos of them. Highly recommend this business!

I have ordered or should I say attempted to order multiple items from BigBadToy store. Even recently I gave them yet another shot. I ordered a set of Marvel Legends, months after they were supposed to be released, I found them at Game Stop. So, I called their customer service number to check the status of my order and they still couldn't give me a shipping date. So, I just canceled it. Exact same thing happened with single releases of Marvel Legends and GI Joe classified finding things I "Pre ordered" at Target, Walmart or Game Stop months later on one occasion in the clearance isle it had been out so long.

Most recently I pre ordered the Veteran William Werewolf action figure when it was announced. Never received it and ended up ordering it from Amazon and getting it in 3 days.

Unless you are a influencer don't waste your time or money.

I going to buy a rimuru 10th ani figure(i didn't find a lot of stores have them.) but I was very nervous buying from them especially pre-orders reviews. I wanted to play it safe so i didn't end up buying one but instead bought a in stock figure! They came in with 6 -7 days! The figure looks legit and very protective! Ngl I would buy from this website again! (Not preorders im too much of a wussy and ive heard they take SO LONG TO ARRIVE)

I placed an order 9 months ago as a Christmas present for my son. Now it's July and still no items. It shows available within a week or two, but then they change it. I emailed and got a response about how they know how exciting it can be to wait for an order, but this is ridiculous.

I've spent a few hundred dollars on orders from BBTS and I won't ever order from them again. Shop Entertainment Earth instead. I had an order that I have already paid for get canceled because when they finally received the item my card expired and they couldn't charge the small shipping price to it. So BBTS found it acceptable to attempt to not refund my cash they took for the item and restrict my account. I emailed these armatures and they were unwilling to improve the situation. Save yourself the trouble and shop somewhere else

I tried to order my son an item for Christmas 2021 (when he was still a child). I called to see if I would get it in time for Christmas. They could not guarantee so I told them to cancel the order. I order it on Amazon instead. Now, 3 years later, my son is an adult and I now received his toy in the mail. They said it was a preorder. Never have I heard of preordering a toy 3 years early. It was also out before Christmas of 2021. Not a preorder. They want me to pay shipping back and not reimburse me for the shipping to me. What a bunch of crap. I filed a complaint with the Better Business Bureau.

I bought a laptop skin and the product was really good n stuff but the way the packaging was kinda bad. There were creases on it and was a bit crumbled too.

Attempted to return an item I ordered and was met with resistance from the get-go.

Be aware that the plastic bags, which manufactures use to separate items, when shipping 4 or 6 items to a case, by BBTS's definition, is part of the packaging. If removed from the plastic bag, that voids their Return Policy. Granted, in addition to removing the item from the plastic bag, The cardboard sleeve surrounding the item, which was NOT taped in place, was slid away so that I could see the figure. Nothing was played with. Nothing was removed from the packaging. I had a change of heart upon seeing the figure in person. That's it.

I can only assume that they are treating items, as if they were hermetically sealed to begin with and need to be returned in such a manner. God forbid any air get in. So livid, as I have been a customer for years, with no issues, in their offerings, shipping methods or Customer Service. Everything has been top-notch, until now. A strict return policy, with no room for exceptions or special circumstances, is cause enough to have me rethinking BBTS, as a viable source for my collector needs. This ain't no Amazon Store you're dealing with. Unless you are 100% sure that you want the item, you're in for a "Let The Buyer Beware Moment", if trying to make a return.

Bought for 58 us, charged me 42 us for shipping * canada but... there is more

DHL charged me 2 times duty, so now it cost me more than original shipment

For quebec, canada its not worth it

Sorry but. Its the honest truth people should know

Benny

I was honestly terrified to order from here seeing all these bad reviews but I got my plush in 2- 2 1/2 weeks and I live in canada! I got regular updates on it and everything. I really just think some of these reviewers are kinda impatient alot of them were complaining how there stuff took a little to long to arrive. Anyways no need to worry your stuff will come you might just have to wait a little.

Attention international buyers! If something doesn't arrive, DHL doesn't notify you or similar, you'll be held out until you can't repeat the money! If you then get your money back via Paypal, the account is blocked and everything is gone, money, items in the pile of loot, everything. Be careful here!

Second order of figures from them and got everything wthout issue thankyo u guys will be backfo route!

At first I saw the reviews were mixed, however, I had a great experience. Earlier this week, I purchased some items, which arrived at my doorstep this afternoon. All of the items are in great condition. I bought 2 Digimon tamagotchis, a Castle Greyskull stein, and a Rei Evangelion doll. Definitely will be ordering again!

A lot of people leaving reviews have no idea how figure or statue collecting works. Unless the item explicitly says "In Stock" then you will have to wait at least a month. I have preordered statues ($1.6K) in July but due to manufacturer delays and shipping time to the seller (BBTS) I would not see my product until March. This is very common. You also have to keep in mind that when you preoder you are making a non-refundable down payment to secure your item. THEN you pay the rest once its comes in. They also send you an email warning you before it processes.

TLDR; Most people bashing BBTS think this is Amazon. Its not.

I have been buying figures for 3 years now and I have used all the on-line stores (R.I.P. DorksideToys). BBTS web-site is by far the best and easiest to use and to the best photos possible. BBTS will hold your items (if you want) so you can consolidate more items and save on shipping cost. You can build a BBTS balance credit or receive a full refund (within 7 days) for cancelled items, super easy. BBTS ships within 72 hours and that is rare nowadays. EE waited 9 days to put a shipping label on my items and the items got to me 3 weeks after purchase, not acceptable. BBTS packages well and items come in near mint condition even when standard grade was what was paid for. BBTS Customer Support answers the phone immediately and handles business with no attitude. The prices for items are a couple of dollars higher than other places but you are paying for good service. BBTS is also starting to sell exclusives that are usually limited to places where the shipping experience is hell. With BBTS there is no stress, I highly recommend this store.

I was a regular at BigBadToyStore and living in Canada I used to get my orders with in the week or latest 2 weeks with the slowest shipping option. Their shipments were always very efficient because they dealt with Pitney Bowes.

Now they use a shipping company known as Asendia and it's the absolute worst. A full week goes by where you're left in the dark with NO tracking. There is nothing BBTS can do except tell you to wait for some kind of update. The wait is almost a month or more, when this is brought to their attention the agents solution is "you should have chosen the faster shipping". This is not an easy option when you're ordering from a US website.

The agents are also extremely arrogant they are rude and lie. For example, I had a woman tell me they've always used Asendia, when I pointed out how inefficient that shipping service is. When I pointed out to her that I used to get my packages within 1-2 weeks with the slowest shipping option, she kept shutting me down saying that it's not possible.

I don't think I'll ever use BBTS again because my sole reason for going to them was speed of their shipments.

I purchased from them in December and it took the same time frame, I was told it's because of the holiday season which is fair enough. This is why I took a chance in January since we are no longer in the holiday season. But to my surprise, it's the same issue, and the holiday season was just a convenient excuse.

If you live internationally and want to order from BBTS be aware because you will wait forever for your package to arrive.