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Claim Your BusinessB&H Photo Video has a rating of 4.04 stars from 3,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?
Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.
I mean, great outfit, comparable to most places. Pricing SOMETIMES is even cheaper than the bigger markets. Good shopping experience except their sorting in search is half broken. "Price lowest to highest" never works if you click on the drop down to activate that. If you go to ANY other option it will work, and THEN you can sort by Price Lowest to Highest. They need a slight update for that it seems. I haven't had to deal with customer service yet but I've heard they are great.
Tip for consumers:
When sorting during a search if you want "Price low to high" choose ANY other options in the dropdown, like "Relevance" THEN you can choose "Price low to high" it usually does not work straight off.
Products used:
GPU, desk chair, webcam, cleaning products for screens.
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
Products used:
MacBook Pro
I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism
I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.
Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure
I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business
Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!
Products used:
Batteries for camcorders
I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!
Products used:
Samsung solid state drive
The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.
B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown up. Customer service is non-existent; they don't respond to emails or calls. It's beyond frustrating. Save your money and avoid this company at all costs.
I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!
Thank you for your order and this feedback. We regret your dissatisfaction. A very brief conflict with Paypal has been resolved and you should not encounter a similar situation in the future. -- Henry Posner / B&H Photo-Video
I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.
Products used:
memory card camera
Long-time customer lost. Brand-new computer, took out of box, there is an issue with it (personal preference for use case, not manufacturing discount) and because I actually TOOK IT OUT TO FIND OUT WHAT THE COMPUTER LOOKS/FEELS LIKE that means I can't return it. Mea culpa for not reading return policy well. Say what you will about evil Amazon, going there next time. I've probably bought $20K of stuff from B&H over the last 4 years. They don't need my business and it shows.
Thank you for your order and this feedback. We regret your dissatisfaction. Please email henryp@bhphoo.com with a note and the original B&H order number so I can see if there's a amicable resolution to this. -- Henry Posner / B&H Photo-Video
Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.
Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.
My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.
Thank you for your order and this feedback. We regret your dissatisfaction. During our product return period it is our policy to exchange a defective computer for another of the same brand and model. When the return period time has expired the customer is directed to the brand's warranty service. I'd like to know more about this but cannot ID the customer or transaction. Please email me at henryp@bhphoto.com and include the original B&H order number. -- Henry Posner / B&H Photo-Video
Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.
I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.
B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.
Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).
Products used:
hikvision video camera
Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.
Products used:
Camera
Thanks for your email and again this would have been best if we had been able to speak on the phone. I have had our warehouse management team and director of customer service look into this again to see why they are convinced the serial number that was returned was from Nikon D7500 camera that was on the first order.
I have emailed the original invoice from the first order you placed on June 28th which shows we shipped out the Nikon D7500 serial number ending in 991. The photo of the box you sent contained the same serial number that was on that invoice. You signed an affidavit stating that you did not receive the camera shipped on June 28,2023, with a serial number ending in 991. Once you can speak on the telephone, I will explain why the receipt for the replacement camera had that serial number on it.
At this point I have to stand with the decision our returns department made of not issuing a refund for the Nikon D7500 camera.
Brian Markman
Senior Manager Marketing Customer Advocacy
These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.
I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!
I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.
I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.
Buying a filter to use for the solar eclipse in April was fast and easy. B&H is the best in the business for camera equipment and accessories!
Products used:
Photo lens filter
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Mark: Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we clearly say "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." We will make an exception and offer an even exchange if the computer is defective out-of-the-box.
Amazon's computer return policy is online at https://amzn.to/48m40B2. There they say, "...New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery." Remarkably similar to our policy. -- Henry Posner / B&H Photo-Video