Ordered these for my mum for mother's day.
The ice pack melted in transit, and if she wouldn't have been there the moment they were delivered, they would have been completely ruined. She placed in the fridge to reharden the chocolate.
I contact customer support to let them know that sending them two day when Washington is having 90 degree weather is not smart. Told them of what my mum got and they promptly delivered NEW berries overnight at no cost.
A+ customer service.

Shari's Berries are absolutely delicious treats and very well put together. They can be a bit on the pricy side...especially with the cost of shipping. However, when the occasion calls for something special...give em a try. I always search the internet for coupons to help buffer the cost and I'm never disappointed.

Thought it would save me time in the kitchen by ordering Thanksgiving dessert. I placed the order on Nov. 4, 2011 and the morning of Nov. 22, 2011 (the date I selected) one box arrived which was half of my order. Later that night, the other box arrived and I was horrified! opened the box and a large number of bugs crawled out.....I immediately threw the dessert away. I will NEVER order from this site again!!!!!!

They get you onto the side advertising berries for $20. What they don't tell you is that shipping is $13, if you want Valentine's shipping, it's an extra $5 and the "free shipping" link is a scam that requires you to sign up for a one year subscription. OH and the best part... even if you order THREE weeks in advance, the berries WON'T show up on Valentine's Day! They will come the next day, the chocolate will be melted/cracked off, and they will taste horrible. First time I used them, and the VERY last. I won't look like an idiot on Valentine's Day again.

Ad says send candy for $19.95. They than add shipping handling etc. From $19.95 my order went to $45.00.