The only thing that I can say about be2 is that it is full of scammers. Having alerted them to one I was then confronted by another and another and so it went on!!! It was a good job I had a sense of humour as I was able to spot them and in the end signed in under false name to see if they would try and make contact again...bingo. Lol. The sad thing that there may be a few honest people there, of which I was one, but there were so many scammers that it was a pointless exercise. Watch out because they steal unprotected identities from facebook. Just remember a couple of things never give any of them money just don't get sucked into their stories however believable. It is very sad that be2 don't care but then why should they, they have your money and will keep sending you profiles. GET OUT FAST.

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Nana S. I have the same problem now, except my bank asked for my money back but Be2 are now asking me to pay. I cancelled a week after i signed up, but when i went back to the site, it said I only deactivated and not cancelled. Liars!!! I cancelled cause I hated the website.

10/19/11  •  Votes (0)

Mel D. I have had a problem of another sort. I started to chat to someone, he wanted us to chat on msn, which i did, but he sent me some pics of a retired a army general this was not him. He also started asking me for money. be aware

2 weeks ago  •  Votes (0)

I signed up for what was described as a trial for £5.00 with this dating site, my cancellation date was given as 2/8/2010, I cancelled my subscription before the due date only to find that £149.94 was taken out of my account a couple of days later, when i complained to the company about this they informed me that I should have cancelled 7 days prior to my cancellation date?? I have repeatedly sent emails to this company demanding they pay back my money but they are refusing, please do not use this dating site, the only emails you receive are computer generated and are not genuine. I have recently seen other complaints posted on the Internet about this company. Please be aware.

Stay away from them that is the best advice I can give you.

I am totally disappointed with this site, I have just lost my £149. I complained before the deadline but they waited and replied after the deadline saying that they cannot refund. Has anyone managed to get a refund so far?

Votes (1)  •  Comments (1)  •  Link to this review

T N. you might want to write comments on people's reviews to ask them that question. http://www.sitejabber.com/reviews/www.be2.co.uk

7/13/11  •  Votes (0)

I'm absolutely devastated about a horrible situation that I'm in.

I have fallen pray to Be2.co.uk internet dating site's ridiculously hidden and confusing Terms and Conditions.

I signed up for the one month trial for £5 and didn't see anywhere on the website that clearly stated in the Terms and Conditions that there is a 14 day cancellation period.

Last week, I decided to cancel my membership as I still had approximately one week left before my membership went on to auto-renewal, and I spent over 3 extremely frustrating hours trying to figure out how to cancel. In the end I gave up and sent an email to Be2 customer services to request cancellation. I received an email a few hours later to say that as I had not cancelled outside of 14 days, they would charge me £149 to stay on the site for a 6 month membership which I do not want.

I feel as though I have been tricked. I have since sent several emails to the customer service dept only to be told that their Terms & Conditions apply equally to all members, and form a binding contract. The contract is governed under Luxembourg law and as I did not cancel within the period specified in the Terms & Conditions, my membership will automatically re-bill for £149.94 - which is the amount I am contractually obligated to pay for the services which I have voluntarily purchased from them, however, these Terms and Conditions are near impossible to find.
I have also Googled them and am shocked by the amount of similar complaints made against this company.

After more rooting around, I found these Ts and Cs on the website
which are written in such unbelievable jargon that even upon reading, they still aren't very clear. The key line says:

(3) Upon expiry of the purchased access period, access to the chargeable option of making contact under item II (5) and the related contractual relationship under item III (3) shall be automatically extended by an access period as selected or indicated (e.g. 3 or 6 months), unless the Client terminates in writing fourteen days before expiry of the access period or, if another termination period was communicated when buying the access period, within this other stated termination period, indicating his/her full name and his/her alias. The termination must be requested using the respective link in "Settings" in "Premium Membership", if available, or by facsimile. Upon receipt of the confirmation of payment for the first purchase the user shall be informed of the day (date) until which the contract shall firstly run and by what duration the term will be extended unless due notice of termination is given.

(1) Any objections to amounts of debited or charged fees which a Client may have must be raised and substantiated versus be2 in writing at the latest 14 days from debit of the objected fees or from receipt of the objected invoice. If the Client should fail to raise any substantiated objections within said 14 days period, the debited or charged fees shall be deemed to be approved. Any costs or fees incurred due to the delay or default of payment are the responsibility of the Client. In the event of a delay or default of payment, interest will be charged in accordance with prevailing statutory regulations.

So they basically say that unless memberships are cancel outside of 14 days they will charge membership fees but it's not very clear and I don't know how legally binding it is.


Also, when I signed up, I remember thinking that it was odd that the visible Ts and Cs on the website stated that if you were to cancel your membership before your first paid month is up, your profile would immediately be removed from the site, so, even though they advertise that the first month only costs £5, if I had cancelled before the 14 day cancellation period, my profile would be taken off the site immediately and I would have lost out on 2 weeks. This is why I chose to cancel just one week before my paid month was up. The whole business conduct of this terrible company is totally unfair and extremely sneaky.

If I had know what kind of an awful company they were who have absolutely no interest in helping people find relationships, I would have steered well clear of them and I strongly advise others to do the same.

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Chris O. Just wondering, you could close the bank account or cancel the credit card number you used, in which case presumably they could attempt to sue you in Luxembourg; but do you think they'd really bother?

5/21/10  •  Votes (0)

Wendy N. Hi Chris
I have sought advice and apparently this would be unlikely as I would not have used their services and it would also be a huge hassle for them. If they want to take me to court, so be it but If you have a look at the amount of complaints about this company, it makes you question their legitimacy. I find it difficult to take them seriously now.
W

5/21/10  •  Votes (0)

Chris O. OK it just wasn't clear to me whether they'd tried to take these charges from your account yet or not. In any case I think you should consider invalidating any debit or credit card number of yours that they have, to prevent unauthorized charges in the future. This is no doubt a breach of contract in Luxembourg, but frankly who cares.

5/21/10  •  Votes (0)

Wendy N. I cancelled my debit card 3 days ago and the bank have sent me a new one, so they won't be able to take any money from me.
In your words Chris, who cares!
W

5/21/10  •  Votes (0)

Anita M. I am also having the same problems and they have taken £149 from my account for not cancelling within the specified 14 days and are now stating that I have to pay them more money not sure how much to renew my membership. Not sure why. Please help as they are saying they will send me to a debt agency. Im so worried I don't know what to do. It's so wrong

11/17/10  •  Votes (0)

Chris O. I think the best thing is probably to do what Wendy did, and cancel your card as a first step. Then ignore them if they threaten you any further. See the Conversation thread for more on this, and if possible add your own review to the main Reviews thread so that more people will see it.

http://www.sitejabber.com/reviews/www.be2.co.uk?mode=talk

11/17/10  •  Votes (0)

Wendy N. Hi all
Just to let you know that I cancelled my debit card so Be2 weren't able to take any money from me, and I have not heard anything from them. No emails. No letters. Not telephone calls. That was 6 months ago!
Just cancel your account and don't worry. You will be without a debit card for 3 days but that's the only hassle you will have to endure. The company are not in a posittion to proceed with court action so please don't lose any sleep. I was told that if you used your credit card you should be able to claim the money back.
Good luck and let us know how you get on!

11/18/10  •  Votes (0)

Anita M. Hi
Today I have taken your advise and cancelled my card which unfortunately is a visa card and not a debt card so I have resigned myself to not getting my money back. I have contacted Trading Standards who advised my to write to them by email and letter stating that I have read their T&Cs and that I have requested that this membership be cancelled and also that I believe that all fees have been paid and that I will not be giving them any further money. I don't actually think this will do any good as I have already said as much in various emails. Thank you for the help.

They have just emailed me this minute I will keep you posted.

11/18/10  •  Votes (0)

Anita M. Hi

Yesterday I tried to do as they asked and renew the membership or I think thats what they wanted. Luckily the system did not accept my card. I feel so stupid over this I was really upset by them and I just wanted them to leave me alone. Now they have given me their bank detail so I can do a bank transaction I still don't know how much for. However today I feel so much better after reading your comments and seeking advise. I wont be doing as they ask but I will write the e-mail and if they haven't contected you for over 6 months then hopefully they will also leave me alone. Thank you for your help it really is appreciated. I will let you know how things go. Many thanks Anita

11/18/10  •  Votes (0)

Chris O. "Today I have taken your advise and cancelled my card which unfortunately is a visa card and not a debt card so I have resigned myself to not getting my money back"


Actually Anita, it's the other way around - debit cards are FAR more dangerous and shouldn't be used online or with anyone who you don't know and have no reason to trust. They grant unlimited access to your bank account and the bank isn't legally allowed to withold a payment if a company has your debit card number and claims you authorized them.

VISA cards come with insurance, though, and the card number alone is not sufficient. If you believe that you've been debited on your credit card by a fraudulent transaction, you should contact VISA and give them all the details. At the very least I believe they are obliged to raise a dispute with the seller, which is a step more than you would get from your bank.

Aside from that action, I would just ignore this company totally. They have already attempted to deceive and defraud you, you should just walk away. You owe them nothing other than contempt.

11/18/10  •  Votes (0)

Wendy N. Hi Anita

Firstly, DON'T WORRY!

Chris is spot on. You have far more protection with a credit card. As Chris said, you have insurance and are in a position to claim the money back.
I used my debit card so I was in a far more vulnerable position than you are BUT I just cancelled my debit card and ceased all communications with them. That was 6 months ago and I've had absolutely no word from them since I cancelled and withdrew from them!

Just to let you know, I met the love of my life 6 months ago through Match.com / Dating Direct. They are a fantastic company and I have nothing but good things to say about them, and the wonderful customer care they provide.

Please continue to keep us posted and PLEASE just ignore Be2. They WILL leave you alone. We promise!

11/18/10  •  Votes (0)

krishna b. hi.. Iam krish.. same as you .. used a debit card.. and cancelled b4 they can steal more money .. and now they threatening to inform debt collection agency.. will it spoil my future any way??.. plzz help me.. iam soo scared.. shld i hav to stay ignored to their mails.. wil it help ??

3/12/12  •  Votes (0)

krishna b. Hi , Iam having same problem as you . used by debit card.. and cancelled it b4 they can recharge again.. now they threatening tat they will chase with debt collecting agency and it will spoil my future credit ratings.. Iam really scared.. plz help me.. if i ignore their mails.. will i be okie ? plz do replyyyyy..

3/12/12  •  Votes (0)

Wendy N. Hi Krish, DO NOT WORRY!! They are using empty threats and will not take it further. They are a really nasty, corrupt company and should be closed down. All you do is phone your bank and cancel your debit card and ask them to send you a new card. You will be inconvenienced for about 3 days while you are without a card but that's it. Be2 will try and scare you so you pay them the money. DO NOT DO THIS. You don't need to. You will be fine so don't lose any sleep ok! Just cancel your debit card and forget about them. Join an honest, reputable site like Match.com - that's how I met my boyfriend! We have been together for 2 years and the future is looking very lovely :-)

3/12/12  •  Votes (0)

krishna b. Hi Wendy .. Thanks a lot.. I already cancelled my old card and got a new one.. tats y be2 started to start sending mails.. and lastly they said. they will send my info to debt collection agency which will spoil my credit status .. I currently liv in singapore for past 5 yrs with clean record.. so afraid a lot.. anyways.. thanks a lot ..ur words really means a lot .. felt a little confidence.. i will ignore their mails.. hereafter.. will keep u posted.. again thanks a lot my frnd..

3/13/12  •  Votes (0)

krishna b. congrats for u wendy ..i also was registered before in match.com. but unfortunately.. didnt get any matches ..so after few months i quit.. and decided.. these online dating sites will not workout for me.. but later these be2 guys came bak.. making me tensed.. :-))

3/13/12  •  Votes (0)

Wendy N. Hey Krish! You are so welcome! I'm really happy that you seem calmer and less anxious about the situation AND that you canceled your old card. There really is nothing to fear. The company apply about a million terms & conditions to fool people into thinking they are a serious company. It's all for show! It would cost them more money to take employ a debt collection agency or send you to a small claims court so rest assured, you won't hear anything more from them. If you do, just ignore them.
Thanks for the congrats. If it's any help, I was on Match for almost 3 years and I was almost at giving up point, and then I met my boyfriend! I'm so pleased I persevered. Your future love is out there, you just haven't met them yet ;o) Don't give up!

3/13/12  •  Votes (0)

I wrote to this company to cancel my subscription in 2008... in 2010 they debited my credit card....then denied that I had ever cancelled my subscription. Steer clear absolutely disgraceful site.

Votes (1)  •  Comments (1)  •  Link to this review

Celestine -. Yes, this happened to me too. I have all the documentation - but they just refuse to repay. I guess the next step is small claims court!

I post this as a warning to others. I cancelled - I had confirmation of cancellation, and they still took my subscription!

6/14/10  •  Votes (0)

I signed up for the £5.00 special offer and cancelled my account in plenty of time only to be told they didn't receive my faxes to cancel so I sent more and tried to email but nothing happened. Then they took £149.00 out of my account and would no longer answer any of my emails or phone calls. Between the scammers and the profiles with no photographs I think the whole thing is a massive rip off. Don't join this site you will get nothing out of it except an empty bank account.

rip off. didn't cancel trial, raided bank account. stay away. beware. check them out on wikipedia.

Ladies beware.....this so called dating site is truly dreadful. Within 48 hours I was getting spammed...alot. Even worse, the site is full of bogus guys who send you mail (stolen picture, profile etc etc) claiming to be doctors, IT specialists...you name it. They ask for your personal email address early on - do NOT give this out. After 2-3 they are pretty easy to spot. English is very bad (but they all have masters degrees....) and they trip up on questions to do with their profile

I tried to cancel my membership and be2 made it incredibly difficult to cancel....they are just after your paypal or credit card details
Keep OFF THIS SITE........

Firstly the advert that got my attention was false. It was showing me pictures of possible match's from my hometown. When i clicked on there pics, nothing. I tried many times.
The site also cleverly advertised there were many pictures and profiles for me to choose from. Again untrue, i was sent a few that the site thought i would like, It sent me profiles outside the specifics i requested and when I'd had enough i tried to cancel it and guess what? i couldn't. I then emailed be2. After 2 days i was emailed back with a phone number. I phoned got cut off. I phoned again and got through to a customer service rep called Gary. From the start he spoke over me and was defensive about anything i said. I did bring this to his attention, i do hope the call was recorded and they use if for future training on what not to do!
This site is the worse site i have tried, in my opinion, if your searching for just anyone then yes this is the site for you.

I signed up with them on 12 September 2010, and tried to cancel on 6 October 2010.

They are due to take £149 .94 from my credit card this week on Tuesday or Wednesday. I have been arguing with them not to do so, but they say that my contract will now run until April 2011, because they did not get 14 days notice of my intention to cancel.

After Googling the multitude of complaints - and having re-read the correspondence that I had with them last week - I decided to err on the side of caution and speak to my credit card provider tonight. My original intention was to wait until it was processed and then challenge it as fraud. Anyway, my provider has cancelled the card and has assured me that nothing can go through after tonight.

I am sure the bloodsuckers will start threatening me, but it will be to no avail. They do not scare me. It is a harsh lesson to learn, but I will now be very wary about who gets my credit card details in the future.

Good luck to all of you fighting against Be2. I feel for you. This company really should be forced to insert an opt-out/opt-in choice on their website, rather than just opt you in for 6 months. If this is allowed under Luxembourg law it is crazy. Presumably it it not acceptable under European law as a whole though, but we will have to wait for a test case

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dave c. same problem didn't even know there would still try to take money out of my bank as I had cancelled a few days before payment was due
At this point all I can say is thanks to Lloyd's fraud department for stopping paying them and cancelling debit card

4/9/11  •  Votes (0)