33 Reviews for Authorize.net
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Like everyone else said - Avoid at all costs! Their customer service is awful, their system works when it wants to, and they don't care because they'll still make their money off of you. Do yourself a favor and find someone else. Authorize cost my company more money (in lost customers because authorize.net issues) than I made by choosing them. Still don't get how they have so many customers- worst company ever
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WORST COMPANY EVER!!! I registered on their website and then they asked me to sign a paper document containing my credit card details. DOn't do it! They'll charge you even after you've closed your account with them. Don't trust that company whatever happens.
TOTAL F*ING RETARD JERKS! Sales is soooo stupid they don't explain things and argue and contradict each other all the time.. The supervisor said he can't find my info cause i "won't give him my info"!! I JUst gave him my name, email and company name!! TOTAL a**HOLES!!! RETARDED AND SALES ARE A*HOLES..ALL 5 OR 6 OF THOSE MEN!! Customer support is just as stupid.
WORST COMPANY EVER! Do not work with this company! They are going to charge you many hidden fees directly from your credit cards. What's worse. They misinform you and without sending you invoices you will be charged in the background.
Customer care and Sales agents don't care about you. This is one greedy company. All they want is your money. They don't care about you. If you have a problem you need to call very expensive hotlines to wait and then get no answer.
Again: They do illegal stuff and charge you money without your signature which you will never get back!
Worst service ever! Charged $100 set up fee even though I didn't use the service and then recurred charges after account was closed. Other solutions exist that are way better. DO NOT use Authorize.net.
We have been using them for one month, Now they are holding our money in their account while they check charges from customers we have had for 15 plus years. We had to go back to our old company, And If they dont release my comapanys money soon I am going to be taking them to court. They are a terrible company.
I recently had an account with Quick Commerce, a reseller for Authorize.net. QC was using a branded site for Authorize.net. After I cancelled with QC, I started receiving past due bills from Authorize.net. They claim I needed to cancel directly with them. This seems fraudulent either on the part of Authorize.net or the merchant gateway service Quick Commerce. When I tried to cancel via the branded website, I found there was no way to contact them other than by phone and when I tried to call, there was a recording "QC is not available". And it's not possible to remove your banking info--so I just changed the account number. Authorize.net used to be considered a premier service. I'm still using them with my new merchant service but I'm switching. (And they know I have a new account with them, but they don't care.)
Terrible. I never activated my account and was still charged $130 out of my business account. They said they would refund my $30, but not the $99 setup fee. Total ripoff.
They were the Credit Card Processing company for my WIX ecommerce website and I never received my CC payments and were no help in solving the problem
I am a software engineer with 22 years of experience. When I called Authorize.net for more information about a "Returned Payment Fee" that suddenly appeared on our statement (and other hidden fees), the man I spoke with was extremely unprofessional, made comments referring to me as a "kindergartner", falsely claimed they have over 400,000 customers and said they don't need my business. He was condescending and belittled me. When I asked to speak with a supervisor, he placed me on hold for over 30 minutes (every few minutes you could hear a person breathing, then I would placed back on hold) until eventually the call was disconnected. After calling back several times, sending email and using their contact form, I finally reached a supervisor who said the fee was a mistake and gave me a credit. However this took considerable effort. Every time you communicate via email or their contact form, you will receive email up to three days later with typos, misspelled words and invalid (non-printable) characters. This probably indicates it's being answered overseas or via an automated system. Authorize.net caters to very small businesses and likely makes a large percentage of it's revenue from hidden fees, setup fees and penalties. We are now actively searching for a new gateway processor and do not recommend authorize.net.
3 months in - constant BS from sales, set up and all "worked". Then told me merchant account still under review. 2 months later, no further ahead. I've been investigated like criminal after 3 years in business. Asking for biz plans, changes in site, PP and T&C's - many charges to set up - all on my credit card which i am claiming back - 20 hours at least in paperwork - i've answered the same questions three times!
KEEP WELL AWAY - the low rates suck you in.
**CAUTION** They lure you in with a low processing fee per transaction, and then they HAMMER you with fee after fee after fee.
PLUS, if you are using Droid phones, they "have to set up two accounts"...Ie; they charge you DOUBLE for one service!
Don't forget the $99.00 annual report fee (per account of course) so they can send the IRS a 1099 report. This report is mandated by law, and they are not allowed to charge for it. Formal complaint has been filed with Missouri Attorney Generals office.
I never go on these sites and publish complaints as I always find a reasonable compromise. This outfit doesn't understand compromise, and don't bother asking for a "supervisor" because the're never available and they won't call you back.
I'm going on two months with their greedy little fingers still in my account taking fees out- and I have account cancellation confirmations that are a month old. Had to go to my bank office to get it stopped.
Found a processor who truly has no fees other than when you run the cards, and for the same rates.
Hope I saved you some grief
Just found out my company has an account that is 5 years old. When I contacted them about billing the monthly fee they claimed the service was in use and why would I want to cancel? I asked for proof of service with no avail. But mysteriously my name was added to the account 2 years ago.with no other data, no email address, no signature, just my name. The have even refused to supply the name change form I "signed". When I asked for a refund for no service they started throwing dates around proving it was in use. Then I was asked for proof I had cancelled the merchant services but since there is no merchant services for this that's a hoop I can't jump through. Turning them over to our state fraud department with my bank's info to back me up.
There should be a minus star rating, they did not deserve 1 star.
I sent four requests for clarification on their pricing structure. Every request was answered with a generic "click here to apply" or a cut and paste of their vague and confusing Pricing breakdown. I emailed the "Inside Sales Rep" as to why she was repeatedly dodging my questions, still waiting to hear back. Buyer beware... they have Numerous hits on the BBB and my initial correspondence with the company is a good reflection as to why they have so many complaints.
If I was able to give it a zero 0000 I would. They are a scam. Don't deal with them.
they are the worst. I applied for a merchant account and gateway. I get an approval email a short time later. Turns it out was only for the gateway and nobody has a record of the merchant account. I called my "sales rep" who never called me back and insisted per her voicemail message that she only accepts emails. So I email her, and get no response - until the 3rd try. This place is the worst.
Authorize.net has HORRIBLE customer service!!!!! I signed up on July, and cancelled my account with them right the next day. They told me everything was fine, and that the cancellation was approved and nothing will be charged. A month after (August) I see a $99 set up fee charge on my debit card. When I called to have them return my money, they said I needed to contact my account manager "Mike" so he can refund me that money back to my account. I called him for weeks and weeks, left many many messages/voice mails, and he NEVER called me back nor emailed me. Every time I called no one was helpful, until finally a month and 10 days after (September), a manager picks up the phone and transfers me to Mike, and supposedly that money will be back in my account, but I have to wait 10 business days to get it back. So I have had to deal with this headache for two months now, and still no money back. DO NOT USE THEM!!!!! HORRIBLE HORRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Feels extremely dated. Before the paradigm of trying to make things nice and easy for developers. Works great though once you have it set up.
808 East Utah Valley Drive| American Fork, UT 84003
Tel 888.317.6935 x3 | Fax 425-945-7920
Fees, fees, and more fees. When you decide you have enough there is substantial cancellation.
Service is horrible. They dont respond but the fees keep accumulating while you wait for a response. If you follow up aggressively, you will not get the answers you need.
I will never work with company again.
Im in the UK and If telling you now just avoid these cowboys. Its now 5 weeks since my initial request to set up this merchant account and still Im unable to process card payments but they are very efficient when it comes to invoicing you for amounts they had previously promised me would not be charged. The lie and steal from you. Im confident in what im saying becasue I have everything in writing from them. I was I had never got involved with them.
Terrible company! Hidden charges. Tried closing my account for months and I was stilled getting charged fees! DO NOT RECOMMEND!!!
Terrible to say the least , got charged $29 to reopen an account which was outdated and would not work, opened a new account with them , which did work , but they reported us to a credit bureau for 5cents!!!!!!
We also had to pay the $29 for an account which we where unable to use and only had for 2 weeks !!!!
Terrible company. Always thought they would be the best solution, but a complete scam
This company is a scam, flat out. It took 3 weeks, 3 faxes and hours on the phone to close our account and they still charged us a month after the account was closed.
Authorize.net and its affiliate companies are horrible. $99 fee just to see if your 'eligible' for their services. No particular advantage on rates VS paypal when looking at all the fees.
Sales/Support is awful, they disconnect you when trying to transfer from one department to another, and you on hold in the middle of your call several times in a few minutes! It's the strangest phone system, I've ever heard.
I never used the service once, and I yet was billed. Never even logged into the control panel even once. When you create an account, you get other companies that handle part of service. It's a mess. I thought I was waiting for approval for weeks when the sub company was requesting more financial information, even though my 'gateway' account was approved. Now of course you can get a refund because you've exceed the 48 hour mark. I was told my account was approved but locked. Meaning that I couldn't withdraw anything from it till I supplied the paperwork, but I could only put money into it.
Even though you've signed up with one company you've got to track down the scraps of your account that are located else where. They continue to bill you, but pretend not to know about the sub accounts with other vendors. I had to ask over and over to cancel my merchant account. At least six times before the sales person could give me information on it.
When is the last time you bough a car, but the lug nuts were from a different company and that company had separate billing? And because you didn't ask for a refund on the lug nuts they wouldn't let you return the car? That's the kind of service you get with Authorize.net.
In my opinion their signup process is a nice little scam. Who else wouldn't offer a refund to you if you didn't use the product, and the account was locked so you couldn't withdraw any money from it.
I've had a paypal account for years and never any any issues like this. I can only imagine what kind of hell those people have had that trust them to manage their online sales.
I cannot believe the unprofessionalism of this company. They steal from you and their support is a joke. You write to support.authorize.net and no matter what you say, no matter what your issue is--they copy and paste about "how concerned they are and they understand" and tell you to call in. What is the point of this support email? I had to threaten harassment if they didn't stop sending me those copy and paste emails!
That aside---they over charged me over $200. They had TWO accounts set up for me and were billing them both! Then will not credit me back. Tried the support.authorize.net first--again told me to call in. So, I called in—they said they would investigate and get back to me. What did they do? Sent me one of those copy and paste emails denying my claim!
They verified and acknowledged there had been two accounts set up and they STILL won't credit me back. I'm going back to dispute charges, will be notifying other website retailers at the Internet Retailer annual conference, and posting about these thieves everywhere possible.
If you operate with this kind of unscrupulous conduct as authorize.net does, the word WILL get out.
They are like talking to a door knob----that steals from you!
This website sucks. They share your personal information without your consent or knowledge. Third party will then go into your bank account and take funds out. When you cancel they will continue to take money out of your account as if they have a right. When you confront them they quote some invisible clause that gives them the right to do this long after you've closed the account. I plan to sue! But to the rest of you ..my advice is to AVOID THEM ....AVOID ...AVOID. They are theives and have no shame! That's IPayment Inc. out of Thousand Oaks CA
I have been using Authorize.net for my E-commerce needs (CyberSource is the main company) for about 12 years now. The rates are competitive, and I've had no customer service issues whatsoever. Their client website is well constructed, and includes ALL of the real-time reporting you would ever need about your transactions including a virtual terminal for manual processing of off-line transactions. Complete e-mail merchant receipts and batching, never missed a beat with them. I would recommend that you contract a GOOD web-tech who can handle the installation of the Gateway software. Ultimately you should build your own interface. My only critique would be their payment processing screen which can be a little finicky. If the consumer doesn't absolutely complete all the fields and enter the 'security' letters precisely as show (case sensitive) the transactions don't go through.
Overall I give it a good rating and recommend them for your e-commerce merchant processing if you're shopping for a new company or better rates.
authorize.net got an unsatisfactory on better business bureau - Go to BBB and you will see they had an unsatisfactory score, which I think tells you something about this company.
frustrated with authorize.net upgrade to its payment gateway merchant software - I am so frustrated with this switch to the new version of their software. How they implemented it is ridiculous authorize.net offers you a gateway for your transactions, but it is up to you to figure out how to connect to it- with limited examples, and support. And, their tech support guy isn't that good either. Though I'll admit before their recent upgrade it was working fine and now I can't get it to work. If anyone knows of a better system please let me know.