AuthorizeReviews 111

I recently purchased an existing hardware and contractor supply that has been in business for over 50-years and was looking to allow my customers to pay their monthly account statements online via credit card and/or ACH (check). Unfortunately, Authorize.net is the only provided my Point of Sale (POS) providers integrates with that connects to their system. I have some customers that have large account balances monthly (> $50,000 sometimes) since many are building homes in the area using the building materials the store supplies. They want to hold a significant amount of the funds due to the large transaction size for 90-days... this will destroy the business cash flow and require additional investment that could be used to grow the business but instead has to cover the float for a bank that is charging high fees to begin with. When I asked how I could get these limits reduced and/or eliminated the in the future I was told "we do not share that proprietary information"... what is proprietary about having OBJECTIVE & STANDARD requirements for holds to allow business owners manage their expectations and ensure services are equal to all applicants with similar financial situations. Not providing this information makes it seem that Authorize.net is discriminating against certain market segments as they choose.

Since 2008 banking crisis we (the people) have allowed banks to consolidate and become impersonal with their clients and the rules have been skewed to "big businesses" vs small business. If we continue to allow them to run wild and make rules that limit growth and value creation we will only be left with the Amazons, Johnson & Johnsons, and General Mills. The feds need to put banks in line with American values and small businesses that have built this country.

Do not use authorize.net for your gateway or merchant services... look for an alternate service that will provide better service, is transparent, and honest.

On 12-2-22 I called and cancelled service. It was documented in there system. Unaware to me, they say they sent me an email form of closure that also needed to be completed and returned. Never told me that to had to be done, to officially close. I never completed that form. Where I come from a call to cancel means cancel my service. Do they do this on purpose to continue milking hard working people? Making more hoops to do a simple closure. WTF. With that said they continued taking money out of my bank account that was on recorded for 14 months over 2k for a service I cancelled. They will give no reimbursement. I consider them thieves. They steal. Don't use them..

Stay far away from them. They will put a hold on funds even if the transaction never goes through. Total fraud.

I am a small merchant. I last sold services using Authorize.net on 8/31/23. Today is 9/8/23.9 days. I have not been paid yet despite multiple calls. Have I been scammed? Not sure. But I can't wait 9 days for payment after I do the work.

I'm deeply disappointed and alarmed by my experience with Authorize. Their actions closely resemble those of a deceitful company. Without any legitimate reason, they withdrew nearly $8,000 from our checking account. Additionally, they've unjustly held over $50,000 of our funds. To add to the frustration, they continuously request documents from us, seemingly without end. It's essential for businesses and individuals to be aware of such practices and exercise caution when dealing with this company.

We are a small business who needs access to money in a reasonable time. So, I wish they had said up front we will hold your first few transactions for 4-6 days and then request at random reviews that hold up your money up to 5 days longer and then will consider releasing the money. They are currently holding over $600 of my money for 11 days before they consider releasing it. Had I known this information (I am sure it is in small print of a brochure somewhere) upfront because someone cared enough to share I would have used someone else. Very disappointed and will be looking for another company.

DO NOT DO ANY BUSINESS WITH THIS COMPANY STAY AD FAR AWAY AS YOU POSSIBLY CAN ** THEY ARE NOTHING BUT A FRAUD AND AN INCONVENIENCE FOR YOUR BUSINESS AND ITS CUSTOMERS ** STAY AWAY

This is the most disturbing thing that could happen in the e-commerce environment. These questions all the foundation of the e-comm industry at levels that everyone should be revising what is happening with all the transactions that are going between Authorized.net and Shopify.

We have got 314 operations that Authorized.net flagged as potential fraud and needed attention from our end, (of course we did not review then on time) the transactions went from FRAUD risk to a new EXPIRED status. So far, we understand this regular process, but here comes the X-FILE, all 314 transactions that were EXPIRED arrived at Shopify as approved (at least this is what Shopify is stating), and the result of that was the system and the 3PL shipped the 314 orders in value of approximately 52.000 American dollars.

Right now, after a few weeks of being pushed between these 2 monsters, saying that it's impossible this to happen, we are getting ZERO solution and being requested to provide tech info from each other day after day and week after week.

If we can't longer relay on the transactions that we are getting from this billions of dollar companies, that their job is to guaranty that the transactions are getting paid and fulfilled, what is left?

I challenge and ask for all of you to check on our transactions, I cannot believe that we are the only company in the globe facing this crazy anomaly in the system.

Enjoy you day and I will start building a collective case.

Please contact me if you have got the same issue!

Had a fraudulent eCheck transaction. Was told by support to refund check. Authorize Net refunded it twice which caused money to be taken out without receiving funds. They claim they cannot return our money. We're out the amount they refunded twice. Worst business practices. No controls. No accountability. No responsibility for errors. Customer is always wrong and not reimbursed for their mistake. Worst experience. DO NOT do business with this company. Their software is outdated and flawed. Their fee structure and statements are so confusing to reconcile. They charge fees galore. Stay away!

They are the worst credit card and eCheck company to ever use. They find whatever reason to hold your funds for as long as they can. Risk department is only reachable by email and never send you an email before they do anything to your money. They treat your money as if it is their own and hold it for as long as they like. Do yourself a favor and run away from this site.

Yes, that bad. Stay far away from this horrible company. Their support team is the worst. Can't answer simple questions. And they do not return phone calls. Cannot escalate call beyond the initial incompetent phone screeners. There are a lot of other better options out there. This is not one of them. authorize.net is really bad service.

I have been doing business with clients both national and international going back to 2008. And I have never had the headache with a merchant processor like I had with authorize.net. If you care about cash flow and not having ridiculous long funding holds... steer clear of authorize.net. After an insanely long review / underwriting process for simple ACH account, Authorize. Net collected ACH funds then proceeded to hold them for about a month before stating they needed to once again but my company through an underwriting review. Mean while they collected their fees right away. After asking what is going on with my funds that were on hold they stated that my account would be canceled and it could take an additional 5 to 7 days for the ACH funds to show up in my account. What a nightmare.

Literally used this POS for a couple of days before we realized what we signed up for. Totally confusing site, nothing is convenient, money takes days to hit our account, you can hardly log in without issues. Accessing reports and transactions or even trying to figure out how to send a receipt is nearly impossible. And yay for us we signed a contract through the bank so we are stuck with it

The credit card gateway has been a good product for us through Chase Merchant account which subscribes to Authorize.net on your behalf.
However Authorize.net offered us
Echeck services.
We had our first client pay through the Echeck system with a payment excess of 5k, we had no clear path to when we will receive the funds.
After several days i decided to call Authorize. Net for understanding to expect funding.
A Helpful representative said the client paid on the 7/25/22 and it will be available in 5 buisness days.
I asked about a email that was sent
To me the day prior to the call and he said it looks like Authorize needs more info on the buisness.
Well that info is available through our credit card portal business profile.
Well he said send it anyway. I sent the asked info and by end of day,
I then received a email saying that we do not fit their business model and closed my echeck account.
I called again talked with the same person which never happens, ever.
He stated that their business model isn't for my type of services.
And my funds will be held for 90 days.
Funny how 5 days now turned into 90 and they chose to close the echeck account, not me, after 1 transaction.
The Credit card gateway is still going no problem.
But here is the odd thing they already withdrawn my clients money from her account, so why does 5 days turn into 90.
And if she requests a dispute and refund, its 90 days for her to wait. OPTION 2
Then i could Do a refund to her and alow her to pay via credit card, but they closed the account and took my option away to do so.
This is why i say its a preditory pratice,
Basically, they sux and run from any service that is not directly offered from Chase.
Never again, and we are looking at new business banking OPTIONS. THEY can't be trusted,
I can see them doing a flip flop on credit transactions next.

We at the time we were a new Netsuite user, and Authorize.net said they had a native connection to NS, We signed the paperwork and went to implement, but it was apparent in about an hour they had no solution at all for us, only a virtual terminal that we could retype the transaction in, We never did a single transaction and canceled the service. They keep sending us bill and on calling (over 6 calls) they agreed to remove the charges, They did not and sent it to a collector, Who gave us the analogy of having ordered cable service and then canceled for the same day you would still owe for the month, the difference here if never worked and if we used the cable analogy it is like they came out and could not make it work, But with authorize.net they will call in lawyers and collectors when they made a mistake.
When they work they may be a fine company, but when they don't there is no help and they act like jerks.

I just want to share our experience with Authorize.net. I do not recommend them to my enemy. I activated it at the big commerce app I think like 3 years ago and I was looking to see details. Never used them and they charged me $80. I fight for it and the balance continues to go higher. My husband was so upside and paid much more to close the balance. Well, a few months back we received a collection letter to make payment. After 2 years. I called the collection agency and they told me I have to pay. I called authorize.net and they confirmed I don't owe them anything. A small Google search shows they do this to a lot of customers and a lot of people request a general attorney to look to this. Just a heads up.

Stay away from this company. Do not send any of your information to them! They will open an account using that information and perform monthly unauthorized transactions! When I became aware I called them to close the account out, and they agreed to refund money back months ago and still haven't done so!