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Auction.comReviews 434

1.9

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Auction.com Reviews Summary

Auction.com has a rating of 1.9 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auction.com most frequently mention real estate, earnest money and customer service. Auction.com ranks 173rd among Auction sites.

service
48
value
44
shipping
13
returns
18
quality
37

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California
1 review
3 helpful votes
Follow sam s.
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If you place the opening bid, you will be immediately informed that isn't high enough. They tell you immediately the "Reserve Price" (the real opening bid) has not been met. If you read their rules - they do disclose they do this.
They tried doing this when handling foreclosures in Calif. The authorities cracked down on this scam like practice. They still do it in Calif. When handling bank owned properties. They will keep relisting properties if no one bids the real opening bids. I have bought a few Calif. Foreclosures they coducted but not wasted time with bank owned properties.

Date of experience: July 7, 2024
Pennsylvania
1 review
2 helpful votes
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What not to do
June 6, 2024

I took a bunch of things to Gehman Auctions on 564 North of Reading Pa. I sent them pictures of what I wanted to sell. They said they would take it. When I arrived with my stuff they wanted to pick through it to take what they wanted to sell. Do not waste your time going there.

Date of experience: June 6, 2024
Colorado
1 review
6 helpful votes
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I bid on 5414 Wagon trail in Robstown TX area. The house had it's flat roof torn off due to in-line high winds. The roofer installed a faulty roof and did not honor the warranty. A lien was placed on the house that clouded the title and meant the homeowner could not borrow against the equity. I spoke to the owner and was informed that the roof needs to be completely redone and Windstorm certificate acquired. The appliances in the kitchen do not work. The septic system needs work and there is over $100,000 of repairs needing to be done based on insurance estimates. I did the math and decided that I would have to invest over $170,000 to make this house sellable or livable. I decided to bid on the auction. I bid the minimum of $65,000. The required increment was $25,000. Auction.com bid $90,000 immediately for the seller. That meant my next bid had to be $$115,000. That amount was more than I would pay. OVER THE NEXT TWO DAYS, ONLY AUCTION.COM BID FOR THE SELLER. Over 12 seller bids in a row AND THE LAST BID WAS OVER $175,00! THE RESERVE WAS NOT MET. So beware, the website bid history makes it look like there is bidders' interest when it is really seller bids against themselves. I think this is shady and dishonest.

Date of experience: December 14, 2023
North Carolina
1 review
4 helpful votes
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Very unprofessional team
December 5, 2023

I have very bad experience with this company they don't care about their customers specially if you are a buyer they treat you very unprofessional and rude team no respect at all any one out there trying to do business with companies I suggest to stay away you from this business will end up sorry what a bad experience I have with them if I have a power I shut down this scammer over night for sure!

Date of experience: December 5, 2023
New Jersey
1 review
0 helpful votes
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I purchased from Gehman auctions on the Hibid platform, An antique Bible from the late 1800's. On the photo of the item when it was up for bid had no crack in the hinge of the front cover. When they shipped it whoever packed the bible must have handled it carelessly because when I received it, it was cracked along the hinge of th cover about 5 inches long, obviously effecting the value of the bible. I would not recommend purchasing any item of antiques from these people.

Date of experience: November 28, 2023
Tennessee
1 review
6 helpful votes
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First Look is a scam
November 21, 2023

For those of you, like me, trying to buy a house, be aware of the First Look scam they use. First Look - for 30 days is supposed to allow regular people to buy and live in a house before investors are allowed. What they do is put a reserve price on the house so high nobody in their right mind would buy it. This allows the 30 days to pass so it can be auctioned again when investors can bid, allowing them to get more money.

Date of experience: November 21, 2023
Texas
1 review
8 helpful votes
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I have purchased 2 properties, and have been under contract on 6 properties with Auction.com. The two properties I have closed on had NUMEROUS issues that the seller knew about that were not disclosed. Thankfully, I found out some of the issues on the other properties and refused to close on them. Instead of accepting the fact that they knew about certain issues and did not disclose them and that was the reason we did not close, they blamed it on me and are trying to keep my earnest money. The latest issue with a house we were closing on was undisclosed major water damage, one of the most heinous issues was a house that was deemed as uninhabitable due to being a "meth and fentanyl lab". The seller had to serve the foreclosure documents to the occupant while he was incarcerated, nothing was disclosed. My account is now restricted, and that is ok by me. I refuse to do business with Auction.com any longer due to the repeated noncompliance with disclosures. I suggest that no one do business with them. They are unprofessional and should not be in business due to their lack of moral compass and lack of ethical business practices. If you do move forward with doing business with Auction.com, be VERY careful! Call the city, call the county, call anyone you can in regards to the property you are interested in buying. Photo is of a property I was under contract on that was on a demo list due to squatters and human waste inside the property as well as used needles. The debris in the photo is a mix of human feces and other debris. The subflooring is destroyed due to urine contamination and is soggy because of the urine. The house smells of feces and ammonia so bad that it is recommended not to enter, and if you do to have the proper PPE. They did not disclose anything and had very old nicer photos attached to the auction listing! The seller had disclosed, but Auction.com withheld the information on their auction!

Date of experience: November 16, 2023
Virginia
2 reviews
8 helpful votes
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Kinda scam to me
September 20, 2023

I dont understand its online auction but why so called seller increases the bid without any interaction from other buyers. If reserve is not met, it should end the acution with higher bidder, instead seller keep on bidding and jacking the price up. Running the same property for 10 times in acution will not increase the value of the property or buyers point of view. Also the auction ending timer runs for 10 mins extra after the auction runs out. Thats absurd.

Date of experience: September 20, 2023
Michigan
1 review
2 helpful votes
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BUYER BEWARE!
August 4, 2023

I won the bid on a property in Waynesboro, VA - the company told me they cancelled the purchase because I am an investor - then sold it to another investor - rude customer service rep - BUYER BEWARE!

Date of experience: August 4, 2023
Georgia
2 reviews
4 helpful votes
Follow Sandra B.
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We won our bid with Auction.com but it is not a user friendly platform. It is strictly buyer beware, and a lot of the information Is confusing.
I'm Sandra Brazelton, a 30 Year CEO, real estate broker, instructor, mortgage professional, and online real estate consultant.

As a subject matter expert with auction.com.
I work with a lot of investors, and I see a lot of the horror studies with auction.com.

I have attached the link in the description to the video on my YouTube channel that guides you through the site and helps you avoid some of the landmines that can wipe you out.

https://youtu.be/TWSwLsaduYE

You will not learn this from auction.com site.

In this new economy, thousands of foreclosures are online and we did not want to miss out or lose our hard earned money. You don't have to either. I welcome any comments or questions

https://youtu.be/TWSwLsaduYE

Date of experience: July 12, 2023
Texas
1 review
6 helpful votes
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Time and money waster.
July 5, 2023

I bought a home In Jan 2016 through Auction.com it was a smooth transaction.
I have wasted almost a whole week traveling over a thousand miles and doing my due diligence on 5 different properties listed on Auction.com this past week, only to have them cancel the auction on the day it was scheduled. If their policy is that poor with the people they list for don't expect them to work for you. They work only for the seller you are just a pawn as a buyer.

Date of experience: July 5, 2023
Texas
1 review
9 helpful votes
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I have had issues with auction.com not putting pictures on their website that are accurate in the description of their homes. They also over inflate the value of their homes. I was currently suspended because I did not sign a contract after winning a bid that I actually did not win but they dropped their bids and the reserve and then declared me the winner. I then decided I should verify the information on the website. Nothing was accurate. Because I didn't go thru with the deal I was retaliated against and suspended.

Date of experience: June 9, 2023
Virginia
1 review
4 helpful votes
Follow Yi Z.
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The properties sell very slow at auction.com. It does not have a backup bidder system and only see properties get relisted over and over again as the winning bidders often fails to close.

Date of experience: May 22, 2023
Ohio
1 review
9 helpful votes
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Possible scam
April 21, 2023

The auction company gave me a strict time frame to send earnest money. I was fine with that and ready to send but the phone number and email to the title company was not correct. I called them and emailed multiple times a day with no reply, so I went online and found another number to call just to find out the company does not work for them. I am not sure what's up and why auctions.com would give me wrong information. I also kept calling auctions.com to tell them the problem with no action until they cancelled the sale saying I didn't meet the requirement to send the earnest money on time. Plus they suspended me from bidding for 8 days when the error was theirs. How frustrating.

Date of experience: April 21, 2023
Washington
3 reviews
14 helpful votes
Follow Bob s.
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These occupied properties should be bid on with expectations that the interior is gutted to the studs, but auction.com will relist these auction multiple times bidding on their own properties and trying to get above retail for a trashed property?!

Date of experience: January 15, 2023
West Virginia
1 review
4 helpful votes
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Options
January 3, 2023

This is a platform that favors sellers, not buyers. It does seem legit, however, despite me not liking a few things. Hence, the proxy bids going all the way to the top of what a buyer is max willing to bid instead of incrementally as other bids are placed, and the platform bidding against investors on behalf of the seller. Both of these practices seem unethical, or at least seller-centric. I also wonder how they assure that a property isn't already sold or in process of, and I think the platform should do and assure all lien/title searches for better trust and bidder confidence. It might be safer just to buy land, have a house built onto the land, and then sell it - an added perk: No auction-related fees!

Date of experience: January 3, 2023
Georgia
1 review
17 helpful votes
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Scammers
November 8, 2022

They sold a property to me. They said it was occupied by the owner or tenant. Was told all information will be made known once closed. Come to find out the place was illegal occupied by multiple unknown persons. The whole house was not in leave-able condition. It was a total scam. They bid against you to get the most out of you. Didn't mind that, but deceiving information. They need to be sued and out of business.

Date of experience: November 8, 2022
Texas
1 review
3 helpful votes
Follow Alexandra L.
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You like the deal.? Well you need to put some thought into it. Auction. Com is legit company, posting property for bank, owner, investor who can ALWAYS change their mind. Your job is to find property, if possible look at it and bid.Sign contact and follow the process and HOPE for the best. You need to know that sometimes your point of contact is man in Chicago and you are buying in Texas. Different law, marketing etc... Auction.com will answer EVERYTHING and discuss what they can see but AGAIN it's up to the bank to SAY last word. Please use it I did in 2007 and was THE BEST DEAL EVER.

Date of experience: October 31, 2022
Illinois
1 review
8 helpful votes
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WHAT A CROCK OF BS!
October 27, 2022

WHAT A SCAM! The site itself is legitimate as I found out from doing days of research, several calls directly to them and online chats; however, I also did tons of online research, calls to realtors, treasurers, and county clerks, etc. and driving to homes for auction, county clerks office, etc. My due diligence, and was ready for auction day! I then find out half of the information wasn't even correct on the listing; house was listed as a 2 bedroom, 750 sq. Ft. And built in 1952. When I spoke to the bank who got me in touch with the realtor, she said it's 1 bedroom, 608 sq. Ft. And built in 1942. Makes a HUGE difference in what I'm willing to bid, or pay! Finally, I am waiting until right before the auction ends, like 10 seconds before, and I place my bid, so, either I should be the winning bid, or, just beat out by someone who bid after me in that 10 seconds, right? Wrong! I could accept that if my bid was beaten and I didn't win, BUT, Auction.com decides to add 3 minutes onto the clock! At the last few seconds! In all the years I've been in auctions, this was a first! And the website itself will also bid against you to get the price up to the reserve. WHAT A SCAM! I'm done with these scammers taking advantage of me! See ya!

Date of experience: October 27, 2022
Massachusetts
1 review
17 helpful votes
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DONT WASTE YOUR TIME!
September 23, 2022

I won an action. I went over the reserve. 2 months after winning I finally get word that the seller rejected by winning bid because it was too low. I was told that the mortgage insurance company thought my bid was low. This property was on auction.com for a year and I was the first person to meet the reserve. What a waste of time.

Date of experience: September 23, 2022

From the business

Auction.com, the nation’s leading online marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and in-person auction events. Auction.com goes beyond the bid to offer buyers a superior technology platform for convenient online and onsite access, an extensive inventory of over 30,000 properties, and supportive services and expertise dedicated to buyer success.

Auction.com is headquartered in Irvine, CA with offices in key markets nationwide. Investors include THL (Thomas H. Lee Partners), CapitalG (formerly Google Capital) and Stone Point Capital.

To learn about Auction.com, LLC, please visit www.auction.com/lp/about-us/

LICENSING INFORMATION:
Licensing Link: https://www.auction.com/lp/legal/licensing-disclosures

Texas Real Estate Commission
Information About Brokerage Services: http://mlhdocs.com/legal/agencydisclosures/ADC/Texas.pdf

Consumer Protection Notice: http://mlhdocs.com/legal/TexasCPN.pdf


auction.com
Founded in 1990
Irvine, CA, United States