As a seller, I found their customer service to be extremely poor.
47 Reviews for ArtFire
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Some woman named Marlene Miller kept asking me for sizes. There were NO size options on what I ordered.
She e-mailed me back that I was rude, cancelled my order (good) and told me never to order from them again.
STAY AWAY FROM THIS COMPANY!
Ordered a leather messenger bag for school from the seller "Genuine Products.com" through Artfire.com. My credit card was charged. While waiting for my item to arrive, I tried to access my order through the sellers website and they completely fell off the face of the earth. Absolutely no way to get a hold of them. Emailed Artfire to inquire and did not get a response. Now I am over $100 in the hole and still have no bag. Very upsetting. If anyone has any contact info for this seller, I have a baseball bat with their name on it. What a scam.
Ordered items from this site and the seller never replied to messages and never sent items. Artfire does not offer customer support either. In the process of disputing charges on my cc. Stay far, far away!
I would leave a zero if I could. Horrible customer service...it took two weeks for response. ...they charged my card and never shipped item...All they could do was to tell me sorry and they cancelled the seller. ..so I received nothing except a charge on my card.....stay away
they charged my paypal account and never shipped the item and contacting them didn't get any response , stay away
I love shopping on Artfire. There is always something cool and unique that I can't get elsewhere.
Never had any problems with any orders, either. Painting every seller with the same brush is the same as equating all online shopping experiences. Silliness.
I love Artfire! I have bought from this site almost ever since they opened and never had a problem. I also have a store there. I had a store on etsy, til for no reason at all I was kicked out. I never posted anything derogatory on the web or their forums. I tried to log into etsy one day and poof! My etsy store was gone, my user id didn't work and neither did my password. I'll stick with Artfire. There are good sellers and bad sellers. Artfire should not be judged by the few bad apples.
I ordered a handmade rosary prayer beads for $113.00 from a dealer/seller. It was to be a very special gift, something that could become a family heirloom. When I inquired several times, I had several excuses (1 was has they were picking out a beautiful box to put it in) Finally, no more replies. I turned to Art Fire customer service for any suggestions that I could do, any recourse -- nothing... Please DO NOT SELL OR BUY FROM THIS SITE. DON'T TAKE THE CHANCE!
I have two shops on ArtFire, and I love it there. The customer service provided by the AF staff can't be beat. They clearly understand that without their sellers, they have no business, so they cater to our needs better than any other venue I sell on, including Etsy. The tools they provide for us (the sellers) are plentiful, and I find the site to be easy to navigate and work on. The forums are full of helpful information, and helpful sellers who enjoy helping newbies (and confused oldies) with their shops.
I also shop on AF a lot, and have never been disappointed with a product or the way I was treated by a seller. I've purchased supplies, handmade bags, scarves, bath and body products, crocheted gloves, fine art, jewelry, wood work, and countless other items. It's not very often that I can't find exactly what I'm looking for on ArtFire when it comes to something unique and handmade.
For people to blame ArtFire when they get burned by a specific seller isn't really fair. ArtFire has nothing to do with that, but they will try to contact sellers when there's a problem, and if the problems persist, they close the shop. They don't want our shoppers to be ripped off! There isn't anything they can really do if something like this happens because ArtFire doesn't have the money, the seller does. That's why it's very important to file a dispute with PayPal or your credit card company within the 45 day window when there's a problem, whether it happens on ArtFire, Etsy, Zibbet, eBay, or anywhere else.
Ordered a pair of earrings from Art Fire, wore them once, they broke (not my fault), wrote to them, they didn't respond for awhile, then they said send them back, I did (AND paid for the return postage), never heard from them again even after a gazillion emails, wrote them AGAIN, asked for a refund or a replacement pair of my choice, felt they were flaky and sort of scammy from their very first email communication (apologizing for not getting back to me saying they were so busy they had over 600 orders .... yeah right). Sooooo should have checked this site before buying from the cuz I see others have had the same experience. I have had such good luck with online purchasing, up until now 100% of my purchases have been wonderful, very accommodating sellers, friendly, communicative and willing to preserve their relationship with their customers. Not so with Art Fire. Stay away.
I love searching the craft sites. Artfire is one of the better ones! Always looking for the unique, vintage items and they have them. Good job Artfire. I do wish though that the Listing for Sellers was EASIER! But, keep up the good work anyway~!
The worst customer service ever! I'm talking about the site owners, not the sellers. I was so disgusted, I closed my shop, completely deleted all my listings, and then deleted the shop. A year later, they reopened it without telling me. I found out simply by chance when I saw Google Analytics where showing visits to a shop that was deleted.
No apology, nothing. They are incompetent.
Buyer Beware! I guess I should have done a little more research before purchasing from this site. I placed my order a month ago, have contacted the seller several times and have never received a response. I have put in a complaint with paypal and am awaiting my refund.
I've bought from ArtFire before and I love it! I've never had any problems from any of the sellers, I've bought different things from craft supplies to iPhone cases. Sure you need to be smart about who you buy from (just like any other site); scammers can be found everywhere online (even from the most reputable/professional sites).
It's part of our responsibility as online consumers to be weary & ask questions BEFORE buying anything. Be a smart consumer!
So I ordered two of these "wine cups."
First off, sure they have the deminsions listed, but... very poor advertising. More like a shot glass!!! I read wine glass and think it's big enough to have a decent glass of wine in, not a shot of it.
Second, as I said I ordered two. Paid for two, have a recipt for two. Then it took over a month to get to me, and when my package arrived, only one was there! I sent multiple emails with attached immages of what was sent to me (clearly on the box said one) and what my order said (clearly bought and paid for two) and they NEVER replied, to any of them.
I got scammed. Please stay away from this website. Never received my item. Sent a message to the seller who told me that he had several orders gone missing and that it must have been the post office, he said he was gonna call and let me know. I have emailed him 4 times since then and have gotten no response. The website can't help me because they "don't mediate disputes between sellers and buyers" ... seems like a safe haven website for scammers.
We were looking for an online market for our handmade products and on the face of it Artfire looked good. Not really. There is a 15 day free trial and when I couldn't get any technical help with an issue I canceled. They acknowledged the cancellation and then proceeded to continue to charge the card I had registered with - repeatedly. My bank finally advised me to cancel the card and I did so at great inconvenience. And now artfire is bombarding my email with notices that I haven't paid and have not responded to multiple requests for a refund of the money they charged me after they acknowledged in writing that the account was closed.
Run. Run as fast as you can. I am another customer that placed an order through their site, and paid for the merchandise that I have NEVER RECEIVED.
They say they are just the "host" - nothing they can do. It appears they are "hosting" a bunch of problematic vendors. Go to Etsy - way more professional and won't give you an ulcer.
This is a great site if you are a scam artist seller. Sent shirts to a seller of theirs, J&T Creations, to reconstruct. Never got them, and never got a refund for the shirts I sent, but the buyer thought they were being helpful in "extending a courtesy" in refunding her fees. The seller has vintage shirts she can resell, I am out the shirt costs, and ArtFire feels this is A Okay! Might as well just gave away money. Don't visit either vender.
I first ordered from Artfire back in Dec. 2009 (I think!)
I ordered a crocheted hat for a 3-6mo old baby.
After several emails and 2 phone calls to Artfire, the item arrived in the mail 2 months after I ordered it. (yes, it claimed to be ready-made in the description!)
Not once did I ever blaim Artfire for the seller bad manners and laziness. Artfire actually helped me get the item!
Blaiming Artfire for a bad experience with a seller is shameful and tacky!
Artfire has really grown up and I have had some really pleasant buying experiences with very nice sellers. The items are actually handmade, unlike Etsy's copycats and dishonest sellers in a mass market shop. The staff is responsive and kind.
I have two "stores" on Artfire and I love it. They are really great about helping with making sure all items are uploaded to Google. I have been there less then a year and when I look up my store name it comes up third with a google search. My sales are increasing and in general I am very pleased. I ship all orders out the next business day and with 2 day priority mail. I wouldn't judge the whole site by a couple of bad apples. I have a 5star customer satisfaction rating. Customer satisfaction is number one with me and there are a lot of other sellers there who feel the same. If you are looking for a place to sell your products I highly reccommened Artfire.
As a seller on ArtFire, I can not believe the reviews of these folks slamming ArtFire. I'm not a maven; I've only been there just under a year and I don't see any truth in what all these folks are talking about with regard to the site itself or the operation of the studios. I can't speak for those who say they placed orders and didn't get what they ordered. But as for the site itself and the way it is run, is not what is being written here.
I purchased a vintage clock and the listing claimed it was in working condition. I received it DOA and the seller refused to refund the shipping charges if I was to return it. At that point I felt I already paid $14 in shipping to receive it and was not worth to pay another $14 to ship it back to receive a $30 credit. Scam!
Please don't order from this website! I ordered an item, was charged for the item, waited and waited for the item, item never arrived. Contacted ArtFire, was told that they would contact the seller and never heard back from them! There are better websites with more reputable sellers!!!
I placed an order on Artfire.com to the company of WordstoWear. and It has been over a month now and after 15 emails i Still have not recieved any product. I just wasted my money on this. THIS SUCKS!! Dont waste you TIME and MONEY!!!
BEWARE of Artfire.com The website is barely functional...and very clunky...annoying to use. I would imagine that they hook in many with the 14 DAY FREE TRIAL... I signed up to give the 14 days a try and I cancelled my subscription on the 14th day. A day later I was charged for a month.
When I tried to get my money back I was told that somewhere in the terms of service there is a clause that you must cancel at least 72 hours prior to the end of the 14 day trial in order to not be charged for the month....WOW... TALK ABOUT SHADY BUSINESS!!!!
This site is obviously set up to scam people... It's unfortunate how many people are out there trying to steal a few bucks from creative people who just want to make their items available for sale. Whoever runs the Artfire.com website, they do not have the user's interest in mind...and from most of these 1 star reviews, they don't have any safeguards set up for buyers either.
Very disappointing. Very shady business. Stay away ! Etsy might not be as good as it used to be, but at least their website functions very well and looks good, and they won't charge you for absolutely nothing!
When Artfire first launched, I was Skeptical. I was doing well on etsy at the time and was not impressed with this new guy.
Well.. things have changed. Etsy got stupid and greedy and I came back and took another look. Artfire had improved. A LOT. This was in 2011. I started moving over. Started reading their forums. Tony, one of their admins, is in there every day. Bugs get fixed often times on a Sunday! Bugs happen everywhere. How they deal with it is the difference.
Customer service? Oh yea. Despite all the previous reviews (which I have to wonder aren't being made by Etsy fans.) Artfire really does have support.
First the forums. Other sellers will often times provide answers within seconds.
Tony may pop in. I've seen him make new banners for people when their site design dramatically changed.
They have a PHONE! Something etsy never managed to purchase. I've had to call support many times. On occasion they may have an automated answering thing ask you to email. But keep in mind, this is still a relatively small company with one office. Only so many people there.
I personally never got the auto thing. I've always had a real human handle issues. Always very friendly and helpful.
When Artfire first sprang up, three years behind Etsy, all the traffic went to Etsy.
But as Etsy keeps shooting itself in the foot repeatedly, Artfire seems to be the one to rise up through the ashes. Oh there are several sites like it now. So go test this. Do a few google searches. Artfire shows up. A lot!
Artfire is just a venue. Shoppers may occasionally find a bad seller. That's a shame and Artfire staff realizes the association will be with "artfire" and not with the individual. There has been a very lengthy discussion in the forums about a customer assurance program. But... it seems to be way more complicated than anyone thought. Many of the really good sellers don't want it. Kind of a stepping on my toes feeling. So that is all on hold.
Artfire does care. If a shop gets too many complaints, they may be shut down. At least Artfire can contact the shop on the customers behalf. I don't know what is said or done with each case, but I know they do care and they DO take action to keep customers coming back.
Anyone who had a bad experience needs to contact support at artfire and tell them.
As a seller? I find their site amazingly easy to use. It does take time like any site to learn the maze. Use the forums and get help. Count on a learning curve especially if you never sold on line. OR if you come from some other site. They are all different.
Artfire is growing. TONS of great items to be found and new people join every day.
though you don't need to sign up and log in just to shop, it really isn't a bad idea to do so. Many shops, mine included, offer a "patron discount" just for signing on.
Try it. And if you haven't for a long time, try it again.
Is there an option to rate with NO STARS? The site itself looks horrendous! It looks like a 10 year old designed it. The font is huge! It looks ridiculous. The first time I signed up for the site, I was signing up for a free trial. I am sure that I would not have chosen to pay for such a crappy site with horrible functions. If anyone from Artfire reads this I would like them to take some constructive feedback from this:
1. If you want to improve redesign the entire site at your appropriate age level.
2. Navigating through the site is not simple enough. Sellers need a clean site to have a comfortable selling experience.
3. NOTIFY PEOPLE WHEN YOU ARE BILLING THEM!
I had the horrible experience of thinking I was signed up for a free trial and really getting billed $12 a month without knowledge of it! I didn't post on the site and didn't make any money from it and I was still billed!
"Doesn't get any worse than this. Stay away!" That is the best explanation I can give of this website and the seller Grime Designs on this website. Grime Designs shipped me an unapproved wedding program, which had spelling errors, I received the shipment the day before my wedding even though I placed the order a month and a half before my wedding. When I received the programs there was a misspelling and upon checking the proof I approved, I found there was no misspelling. Grime Designs made changes to the program after I approved it, did not take responsibility for making this change, did not offer any apologies for making the error and only refunded half of my money, even though they are the ones who made the error. Artfire.com has an option to rate the seller, but BUYER BEWARE because it is up to the seller as to whether or not they post your rating, so I gave Grime Designs the lowest score possible and it did not affect their rating at all. So if you go to ArtFire and look up Grime Designs it looks as if they have never had any negative feedback. When contacting Artfire.com to log a complaint about the rating system, they quit responding to my emails, even though they were fast to reply when they knew I was trying to set up a rating. Once they found out I had a complaint, I could not receive any replies back from them. I would never suggest anyone make any purchases from this website, they have horrible customer service and no interest in helping the buyers feel safe when making purchases.
It doesn't even deserve 1 star! The site is broken from the people who run it to the site itself. The forums are brutal & overrun with bullies. It's no wonder that there are some 5 star ratings. Those are the same people who have cussed others out for disagreeing with anything there. One even went so far as to tell a frustrated seller who was closing shop to "f"ing go and if no one liked what she said..."blow me". Just a small example of the type of words coming from a maven & mentor. Shameful! I was cussed at and left after one year,
SCAM!!! Paid for an item; received NOTHING. Now I can't get any support from the site!!!!
Items never get found in search. Customer service sucks! You can never reach a person and it takes days and days to get a response to an email. The forum is worse than a high school clique. A group of about 15 sellers that rule the roost and degrade outsiders. This site will be closed soon
It's been 37 days and I still have not received my purchase. Claims have been made that it was shipped, but it wasn't. Wouldn't give me the first "tracking number" and the second tracking number that was provided does not work...probably because it still hasn't been shipped. Very upsetting and disappointing.
Artfire.com misled and deceived me. They told me to sign up for a free 1 month membership and then if I wanted to continue after the month I would be charged $11.99. Well, they charged me the very second I signed. I have been emailing and leaving messages numerous times to get my money back, but they have chosen to ignore me for so long. I am about to file a complaint with the FTC.
Stay away. Do not do business with these crooks.
I would give Art Fire 0 stars if I could, I hand make all of my items and work very hard to keep my customers happy. I began with listing a few of my items I paid every month and my items were promoted alot. I also have an etsy site that I sell alot of items on. I never had even one sale on Art Fire. I had Facebook friends who tried to purchase my items tell me there was a broken link on the site. I have no idea how many sales I lost due to this error. I contacted them and they told me there was no broken link and that my items just did not sell. Funny how i cannot keep them in stock on etsy.
I started selling at ArtFire in 2009 and at first really liked it. The forums were friendly, there was a real sense of teamwork, everybody was helpful, including the COO, Tony Ford, and my sales were terrific. Last summer, the entire site took a nosedive and became the opposite of what it was. There has been a great deal of contention, implementation of crazy programs that don't work, kicking sellers off the site or muting them if they ask too many questions, a drastic reduction in the number of sales for many of us, and blaming sellers for problems.
In addition, there is a secret forum where where about 7 to 10 members of Tony's "Team" decide how they are going to handle unhappy sellers, which is usually to gang up, swear at them, make fun of them, and take any serious subject off topic. The mavens in Tony's special group will tell people they are "similar to a dangling turd" or to "F off" and "blow me."
The site is broken, it doesn't work, and the COO, Tony Ford, has a million excuses. ArtFire is not a healthy place to be, either for your pocketbook, or your psychological state.
As a marketplace venue hosting many individual shops, this site has more bugs for both buyer and seller than any other online selling venue (Ebay, Etsy, Zibbet for example). Admin of the site are rude, state untruths causing sellers to waste time fixing things in their shop and have gone on a mute and boot rampage deleting good sellers who have questioned any decision that has been made regarding the site. Forum - stay out or be prepared for an onslaught of verbal abuse from a select group of sellers who seem to be admin's (Tony's ) chosen few. Language used is rude, belligerent, condescending - yet non of those partaking in such posts get muted, only those who dare question the site's functioning. Beware.
I was thrilled at first and had a lot of sales, but after a ton of technical problems, customers not being able to check out, pictures disappearing, and other glitches too numerous to mention, plus the new fees and programs they are rolling out, which I personally was opposed to-and then the nasty turn it took in the forums if you didn't agree with their policies, people being muted, their stores being shut down, etc...I decided to close my shop and stay away!!!!
I would give them 5 stars except for the fact that they do not have nearly as much traffic as Etsy. I sold over 2,000 items in the first 9 months on Etsy and only 344 in 12 months on Artfire but I will say that Artfire is the way to go if you have 100s of items like I do. The fee's on Etsy sure adds up quickly. I pay only $5.95/mo on Artfire regardless of wether I sell or not and no limit on how many items. On Etsy my fee's with re-listing and commission is anywhere from $100-$350 every month! And I hardly ever re-list unless it expires. Many sellers go on a re-listing frenzy in order to stay on the top which I consider to be a waste of $$$. I just hope that Artfire will catch up in terms of traffic and sales. Otherwise they are perfect!
I placed an order with one of their sellers and when he didn't ship I inquired to find he waited to get my money to buy the necessary supplies. I cancelled the order . He then shipped the order and promised a refund anyway. He lied, no refund and their customer service says ( after 6 months of emails) they can do nothing.
I would definitely characterize this as an etsy alternative, in terms of selling. In terms of buying, although when artfire first started out I found that the quality of items weren't as snazzy, high quality or varied as Etsy I think artfire is gaining popularity slowly with handmade sellers for their considerably different selling framework. Currently, I think there's still a lack of popularity for artfire and that hinders it from really being a "competitor" to Etsy but I hope that this changes with time.
That being said, the benefit of selling on artfire is if you're either confident that you'll sell a certain amount per month or if you already have an existing base of customers that will buy your items, then the pro account for right now $9.95/month with no listing or final fees is definitely a lot cheaper than Etsy. However, if you're starting out and you sell absolutely nothing, you're "wasting" $9.95 but artifre DOES use that towards mass advertising for you that you would have to pay on your own in other ways so in that light, I would say it's worth it if you're serious about starting a handmade business - keeping in mind that artfire is still nowhere was popular as Etsy. That problem might be bridged by your listings showing up in Google, but some people might be hesitant about buying from somewhere lesser known if they're unfamiliar with online transactions. There are other also some nice features for the pro account that you can read about. You can also stay as a basic seller with limited features and an initial trail of unlimited listings to get a sense of how their platform works.
As a venue who states that they support handmade artisans, they sure do allow a lot of resell merchandise. Their TOS state you can only sell handmade, supplies and vintage, yet I have seen the same exact steampunk watches and rings in different stores, from different countries, and find the same products available on Amazon via wholesalers in China and Thailand. I'm leery about buying "handmade" from what they seem to be running as the next Ebay,
Artfire functions like any other selling venue in that it provides a platform for independent sellers. Artfire's focus is primarily, though not exclusively, handmade items--everything from jewelry to guitar straps. The customer service to sellers who list there is truly excellent--thorough and timely with problems solved quickly. Customer service to buyers is excellent as well, accommodating several different methods of payment rather than just Paypal, and in the event a problem sale arises, the staff will track down an errant seller and see that they act to resolve any issues. I have sold on Ebay, Etsy, and Artfire, and Artfire is, hands down, the best run, most responsive, most innovative site I have had the pleasure of both selling and buying on.
The website itself is fine. But buyer beware. I purchased what I thought were handmade christmas light beads in Nov 2010. Seller was Jeanette Smith. The beads were unsatisfactory and were shipped from Oriental Trading Co. I was charged $16 + $6 s/h. The beads cost $7.98 and Oriental did not charge shipping. So the third party seller made $14 doing nothing and misrepresenting the items as handmade. Fortunately, PayPal negotiated a full refund.
As a seller, I found their customer service to be extremely poor. Go with Etsy or Homestead instead if you want prompt responses.
I've bought several products from this website and just loved all of them. I'm such a fan of the extra little touches that you get when buying from a real person. You almost always get a little handwritten note or a free sample <3. Everyone seems so friendly and happy there, it almost inspires me to sell something I make myself if only I were a bit craftier!