I give great customer service, and I send out orders within a day of receiving payment. (in 19 reviews)
▼ Sort by: recent
I ordeed a watch from maripur through Art Fire seven weeks ago and have been trying to get help from Art Fire because I have not received my watch. Unable to talk to anyone at Art fire or maripur to resolve my problem. Art Fire customer service is the worst company I have ever dealt with. Do not buy anything from Art Fire or any company on Art Fire if you have any problem you will never be able to get them resolved.
Adrianezh, is the person we got our birthday cake topper from and cheap packages your cake topper in a small box and ships it to you. Ours broke because the box was too small, plus and her contract it states how exactly she should shift your product and she does not ship it that way. So because she didn't ship it the way she was supposed to and stuffed it in a small box, or cake topper broke. She will not email back if your product is broken and she will not refund you any money either. The cake topper cost $50 and we received it broken.
1) They take 2 biz days to respond.
2) They don't read the emails; rather they blindly respond to a few words -- thus, your 2 days have now expanded into 4 days or more.
3) I had to make the same request 3 & 4 times because they did not read emails thoroughly.
4) There are hidden details which don't come up until you're ready to open your shop. I told them that all info like this needs to be revealed upfront.
5) I spent about 3 weeks trying to open a shop -- what with the delays & the staff not understanding English, I ended up asking them to delete my account.
6) Even when you follow the directions, their directions are scrambled, not clear, one hand does not know what the other is doing -- NO ONE IS MINDING THE SHOP!
KEEP AWAY FROM ARTFIRE
I purchased a purple stone bow ring for my daughter at Christmas. She loved it. Four days ago, one of the stones fell out. I E-mailed the seller and she said no refunds after 30 days. I don't think a stone should fall out of a ring in less than 2 mos. She is an adult with a desk job, and it must've been cheaply made to fall out so quickly. Will never buy from artfire again.
I ordered a decal to make a t-shirt for my daughter's 5th birthday. Ordered 18 days before her b'day, It is now 10 days AFTER and it still has not arrived. Paid on my PayPal account and 2 weeks later nothing has arrived. Luckily I can file a complaint through PayPal. It was not expensive but in the end there was no response from several emails to the seller, and we made our own decal and t-shirt in about 30 minutes, so no excuse is acceptable. They only had to send a decal. Ridiculous. Take this site DOWN!
I have been selling on Artfire for years and am a legacy seller. It was once a great site selling nice handmade and designed items from a great variety of artisans. There are still great shop owners who care about their craft and clients. I am one of those. I have kept my shop open and have sales but ETSY (sexy2wear) and my own site do much better. I work hard on providing great customer service and custom body jewelry designs. I have purchased from several vendors on Artfire and have had good experiences. It is very disconcerting to read all the negative reviews on here. I do believe they need to have a better resolution process for unsatisfied clients if the shop does not resolve the issue. Since Artfire is a conglomerate of many shops it's hard to rate the individual shops except based on each purchase. Therefore I'm rating my shop based on my own feedback. lol
Tip for consumers: Look at how many sales they have had, a good number of sales is usually a good sign and check their feedback rating. If there's not much feedback (sales are less on Artfire) then touch base with the shop owner prior to purchasing and see if they have feedback on another site. Most shop owners will also have another shop on Etsy or some other site where you can check the feedback.Ask Jan about ArtFire
I have decided to give them a try. Several hours after I placed my order I have received the following e-mail -
"Unfortunately, we have some bad news. :(
We were unable to process your payment with PayPal and so we need to cancel order #
If you need any assistance please let us know."
And I have more than $3000 balance..... Surprisingly they no longer have the item for sale ;)
Just become a seller on the Artfire.com . Pay for $20/month for a selling plan with additional 9% of combination fee . That's all I see on the plan . Listed over 900 items in the month of July/2015 . Sold only 2 items . And last week I got a bills for the commission selling , and I was very surprised because they added more 3% on each items sell . So I end up paying 12% . Email them ask why I got the additional 3% . They email me back saying that is the Hidden fee for commercial top-level category . And I still don't know what's it . If you want to because a seller , just stick with Etsy . This site is totally not worth a try . Many hidden fee and not many traffics . Listed over 900 items in 30days and got 2 items sold . Lost money , wasted time .
This is going back 2 years ago but couldn't find a place to put in my review until now,I bought some eyeshadows from a store that was Called hi fi cosmetics,after two weeks nothing came so I contacted the seller via email and she said they are on their way,another week went and still nothing so I contacted her again this time she didn't reply to my email,the eyeshadows never came and I found out that hi fi cosmetics shut down,it was my first purchase on artfire and because of the experience I had I haven't used the site at all since,I have had a much better experience with etsy than I had with artfire and I reccomend to stay away from artfire and you will find better stuff at etsy and as it was the first and last purchase I would ever make on artfire.
On May 13, 2015 I made an order with Butterfly Bowtique. I paid $55 for a bubble guppies tutu outfit for my daughters 2nd birthday to wear on her birthday. She said her turn around time was 3-4 weeks from payment to shipment. Well I emailed her the first time & she replied back saying every item is made to order so it will take 3-4 weeks from payment to shipment & said once its finished I would get a confirmation with my tracking numberoonce the label was printed. Well I emailed her 3 times and no response. I even went on her actual website and sent a message through there as well and still nothing. It is now going on what 6 weeks? And still nothing. No refund and no package. Pisses me off that someone could be so cold hearted to rip me off $55 and also do this to a 2 year old for her birthday. I had wanted it by June 12 but of course that didn't happen. I don't know what to do or who to report this person to. I will never order from this site to just be on the safe side. Yeah everyone on here may not be bad sellers but sorry I'm not going to take that chance.
I bought a leather satchel from GenuineProducts on ArtFire. This bag fell apart after 2 weeks of use, the lining split and frayed and not only that but the glue that was used oozed through the material and made all of my items sticky! This company wouldn't reply with their address, finally when they did, I sent it back, I still have pictures of the terrible quality of the bag and they still refuse to refund my money! I have spent so much money with nothing to show for it, save yourself the trouble!
I have a store on Etsy (wonderful) does really well and fantastic customer service. I have a similar store on ArtFire and after over 300 apparent listing views not a sale so far!.....I have failed many times to get the google analytic code to work (to verify listing views) I have now decided to close my ArtFire store. I read so many wonderful good things about about being a seller on ArtFire, but I firmly believe now that they have created successfully a site that is over hyped to catch small fish just like me.
Tip for consumers: Think very hard about the time and investment for a zero return.Ask Will about ArtFire
I ordered a Sailor Neptune necklace for my best friends birthday from ANIMECOUTURE. It has been a week now and I have been emailing both the company and ANIMECOUTURE jewelry and no response. They STOLE my money. THIS COMPANY NEEDS TO BURN, REPORT THE SITE AND SHUT IT DOWN, just look at all the reviews beneath me! I'm so glad I payed with PayPal! $20 down the drain. I'm livid!
I was impressed with what I had read about AF and thought that I would take a chance in selling my jewelry. AF stated that they would not be able to respond to any questions UNTIL i was a paying seller. Sounded fair enough - MY plan was $12.95 mo. t took 3 months to set up my shop ( worked 40 hrs a week ) In any event , around month 3 I was stuck so decided to send an email -- I receievd an immediate reply advising that t a customer service rep would get back to me w/in 48 hrs . Sounded reasonable to me . Well guess what ? NEVER heard one word back from them . By this time I had invested SO much time and money - I will spare you the detail . I stayed w/ them 7 months -never made one sale - never receievd one comment - Ironically I would easily sell my pieces right off of my body SIMPLE !---- It would be easy for me to blame AF but I have to say I only have myself to blame - Should have EXITED 48 hrs after no reply from customer service. They promised to reply and they did not . Shame on you AF for not having the decency to honor your word to your sellers. A few other red flags but I think its best that I keep them private . Thanks ARTFIRE for a NIGHTMARE experience.
Tip for consumers: RUN fast and far awayAsk Holly about ArtFire
This website is bull$#*!. Do not trust it or give your card information. I ordered a case and I never received no email to inform me when I will get it. Also whoever THE $#*! runs this $#*! took out $200 $#*!ing dollars. $#*! this website, its a scam.
I paid $20 dollars for monthly fee in order to sell on Artfire.After two days,my account had been cloesed.I sent many email to Artfire,no response.I have no choice to file the complain with BBB.Firstly,your response is very general,you did not indicate which policy I violate.You provided the websites with thousands of pages which customer can not read them forever.You did not provide the answer.Secondly,your advertisement is misleading customers.Your advertisement did not clearly state that monthly subscription fee will not be refunded if Artfire close sellers's account.Only state as 14 days trial,and money back guarantee.Thirdly,other sellers are still selling as exact same item as I do on Artfire.That means sellers selling same items,some of them will violate the policy,some will not,all depends on Artfire's decision.
Finally,Artfire will not give any warning to sellers regarding for violation.They can charge sellers' monthly fee and suddenly close the accounts,because of very general reason of violation of policy.
The business model of Artfire seems to lure customer to subscribe the monthly plan,and suddenly close your account and tell you the violation of policy without refund and keep charging credit card.
I spent hours and hours in order to get $20 dollars back.The reason is very simple.The $20 is belonging to me.I get charged without getting the service from Artfire.I want to share the experience with others in order to become as same the victim as me.
Please follow facebook artfirescam
Tip for consumers: stay away,they will keep charging your credit cardAsk Art about ArtFire
this seller requested payment by money order only . (no paypal or credit card ). i ordered almost 4 weeks ago & have not received my order or any email telling me that it even got shipped . i left many emails at all the contacts on the site of purchase & have had no response to any of them . artfire , paradise & a hotmail address. i can only assume it must be a scam .
Tip for consumers: stay away from money order only purchases . a later internet check of the address to mail it to shows a totally different persons name living there .Ask steve about ArtFire
I am an artisan and have an Etsy store and a store on Storenvy.com. I wanted to expand my sales so I created an account on Artfire.com.
After trying to setup my store for about an hour and being frustrated with the site I finally gave up. I was able to create an account, write a bio and upload a photo to use as my profile pic but wasn't able to do anything else. I read the FAQ page and tried to figure out why I am not able to list my products.
The website claims that it is free for sellers to sell their products but I don't believe this is true. I am not saying 100% that this is not so because I may have overlooked something on the site that isn't allowing me to list my items for sale. I DO know that I am pretty good at navigating around on sites like Artfire.com and as I stated, I have an Etsy.com store. Etsy is not free to use and it clearly states that when you create an account to sell.
Artfire.com appears to not be free as well and I have yet to find a "contact us" feature on the site. There is a forum and I did post my concerns there.
I don't want to give Artfire.com a negative review because I haven't been able to use it yet. I am just saying that I don't believe it is absolutely free to use.
Tip for consumers: Check the forums to find out if this site is free to use for sellers.Ask sandra about ArtFire
Not impressed with this'American Company' Been a month since I placed an order. Took my money fast, but no product to show for my money. What's up with this? I thought American meant good old U.S. of A! Not China. This is ridiculous!
I would not, could not, should not, and will not EVER order through these people ever again. Totally unsatisfied, and unhappy with the 'Service' from this company
Tip for consumers: Don't do it...scam! The star rating for this site doesn't go low enough. They don't even rate a 1/4 starAsk Andrew about ArtFire
Artfire.com promoted a 14 day free trial so I registered and they immediately charged my card 98.00. I immediately requested my money back and they refused.
Very deceiving practices by this company!
I sell at Artfire and have been satisfied with their service. I've never had any problems getting questions answered and have been amazed that a real live person has answered the phone when I've call with questions regarding my site set-up. I think that most people's bad experiences listed here have been the fault of the individual vendors, and not with Artfire itself. I give great customer service, and I send out orders within a day of receiving payment. I answer questions promptly, send tracking numbers when items are shipped, and communicate with customers whenever needed. Their price cannot be beat for an online shop. I have over 600 sales, and not one bad review. I have 67 ratings, all 5 stars, on my site, so there are many happy Artfire customers.
I purchased a Vintage Blue Ball Mason Canning Jar Soap Dispenser on Artfire (countrybarn 2011) on October 7, 2014. I waited and waited for some type of email showing that my order was being mailed. I finally sent them an email asking about my order and never received a response. I just received an email on 11/10/14 telling me my item was being mailed. I no long want this item and after reading the Better Business Bureau complaints and the complaints on this site I am stuck with the item. Artfire has the same response on all of the BBB complaints. I will not do business with them again.
Just to let folks know even though they said it was mailed I never received it. They finally refunded me my money; however, I will never do business with them again.
Tip for consumers: Check out all the complaints before buying anything from this site.Ask Peggy about ArtFire
It's always disappointing to hear when a customer has a bad experience with an online seller. However, ArtFire is not directly responsible for those issues and supports over 10,000 vendors from around the world. One critic misstated the cost of using ArtFire as a web host, citing they charge up to $60.00. This is not true. ArtFire has charged $12.95 per month and will be raising their fee to $20.00, but this is absolutely in line with other web hosts. Plus, ArtFire never charges their sellers a listing fee or commission, which is common with other web hosts. The site changes were implemented October 28, 2014 and, as with any upgrade, there have been some glitches. But ArtFire management has been very responsive to its sellers in dealing with all issues. I posted a problem I was having with my site (very new, RandomStreet.ArtFire.com) and received a reply and a fix less than 24 hours later. Some folks are just not happy with the new look. That is a subjective evaluation which anyone is entitled to make. Keep in mind that the changes made were, in part, to accommodate the appearance of sellers' shops on multiple platforms, a change which is necessary and welcomed.
While I personally am in only the handmade section of ArtFire, there are many wonderful sellers on this site. I certainly hope people reading bad reviews on SiteJabber will keep in mind that one terrible experience with one seller reflects only on that seller, and not everyone else.
Tip for consumers: Always check an ArtFire seller to make sure they have checked in every day and take a look at their ratings to ensure you have a good experience.Ask Stefanie about ArtFire
Agree with recent review by d.j. The site changes are horrible. Nobody knows what the catalog is, search is broken and not worth anything, and site owners not responsive to overwhelming concerns from sellers. To top it off, aside from the billing changes (they adore sneakily changing someone with an annual membership to a higher monthly or quarterly billing on the sly), they now want to raise the rates to an astronomical and ridiculous new level. They want $60 a month for a commercial shop? Are you kidding? You can have a really professional store (which ArtFire is most decidedly NOT) on a cloud-based commercial ecommerce server for that much. We, and many others are leaving. Goodbye, ArtFire. Can't fix stupid.
Has to be the worst site to sell on ever. New changes gave the site a whole new ugly look. Impossible to find anything, shops look terrible. Customer service for sellers in none! Ceo is rude, forums are the worst ever. This is the one place to sell on that makes ebay and etsy look like heaven. Owner ignores anything sellers say, does whatever he wants and does not care one bit for the sellers at all. No traffic no sales, and the worst site ever, If i could leave a 0 I would
Tip for consumers: Dont sell thereAsk d about ArtFire
My story is simple and terrible. I place an order, my money was taken, and I received an email confirmation. Then more than 3 weeks past and I emailed 1 of the 2 emails provided in my confirmation email, asking for a status on my order. The response I received: NOTHING! Then, over a month (~ 5 weeks) after my order, I emailed the other email address provided in my confirmation email and my response was: "This seller, EpicEvent, is no longer an active seller on ArtFire. To recoup your monies, please contact your banking institution and initiate a dispute...." It is apparent that they were perfectly okay with taking my money and leaving me without receiving my order and not telling me! And, frankly, I think it is ridiculous that they will not refund my money. A reliable company wouldn't make their clients to go to their bank for refunds. And, to make matters worse, the items I ordered were for my son's birthday (also obvious to the seller that it was a birthday order) and after 5 weeks of waiting, I have very little time to find replacements. I will never order from this company again! It was my first and last experience.
Tip for consumers: Be wary....you may not receive what you ordered! Don't expect notification if your order can't be shipped and definitely don't expect a refund!Ask Darcy about ArtFire
I am a seller on ArtFire. I have ordered several gift items from other sellers on ArtFire which have been excellent experiences and products. Only one did I find to be really slow in shipping, but I did place an additional order a few months later with that seller and the shipping that time was excellent and fast. I love ArtFire. It's a great place. I would say if someone had a bad experience with customer service of ArtFire itself likely didn't use the proper channels to contact or be persistent. I understand ArtFire is a small business with well over 10,000 shop owners. With that many folks, do you think you're so special that you can't wait your turn for a response? The forums are filled with other sellers who offer genuine great advice to mentor newbies. ArtFire has posted a ton of information to help with shop setup. It's right there in the help center to read. Or, you can ask for help in the forums. Sellers on ArtFire are the most generous with help I've seen. Business itself is hard to survive and not for the faint of heart. It is very disappointing that some folks had bad experiences with some sellers on ArtFire. Let's face it, there are cheaters the world over, on every street and in every ally; not just on ArtFire. It's not ArtFire; its the shop owner who rents his/her space from ArtFire!
I think that ArtFire is great and I have never had a single problem there. I have purchased many times from different sellers without issue. Will shop there again and again.
Tip for consumers: Look at the reviews and star rating of the seller that you are purchasing from to see how they operate.Ask Grace about ArtFire
Sad, Sad, I am a seller and I will be closing my account. Unable to contact any one at customer service, I dislike their listing format. I sell on eTsy with great results and also on eBay, It looked like a nice selling venue when I joined but I am not impressed with the total lack of customer service for the seller.
DONT BUY ANYTHING FROM ANTFIRE! This company is a fraud and scam! I ordered a pair of headphone from this company. I was suspicious about the price. I was advertised less then half the cost of what they normality go for. I figured maybe it was a closeout sale that I stumbled on. I paid and waited, and waited and waited…over a month Emailed them and they said USPS lost in the mail. They told me they sent out another pair. Then I waited and waited again…nothing? The tracking reports indicated that it was still around but never got delivered. They told me they they were crediting my money back and if the headphone show up I can just keep them. Then I waited for the credit…nothing. Then suddenly the headphone showed up. This is where it really gets suspicious. The return address was from ISRAEL. They were the right brand but not the right model or color. The worse part is they had been clearly used and the packing was all beat up. It was missing a bunch of stuff. I contacted them and they refused to issue me a refund without me sending the item back to them first. Then I contacted Paypal the check of the email address for the original transaction. Them email address was connected to a company in HONDURAS. Don't buy from the company!!
I would advise people NOT to use Artfire. I just ordered some knobs from a girl in Canada. Got the first two ok but never got an email or acknowledgment of my order. I bought two more (made error the first time and needed two additional). Anyway over two weeks now and no word from her. There's no recourse on Artfire. They do not back their sellers like Pay Pal does (with disputes, or even allow feedback until the order is received). In addition, how the hell to find costumer service? I had to find someone else who found it because I can't see it. DO NOT USE ARTFIRE, you can lose your money easily!
Product arrived in good condition...I ordered clip on earrings. I did not like the quality or size of the product in person. They will not allow a return. I will not wear these, so I have wasted my money. Will never order from them again.
I ordered a swimsuit online with JaydensWHolesaleExtreme on artfire.com. When I emailed to ask about sizes a woman named Lori emailed right back. I thought that I would receive a confirmation email however I have yet to hear from anyone regarding my order since then. It has now been 24 days since I have ordered with no word on when or if I will even get my order. Artfire.com is the worst and noone should buy from it
DO NOT BUY FROM ARTFIRE!
They did not send product. After 4 attempts to get my $231 refund I had to open a paypal case. Good thing I paid using paypal. After 6 months I got my money back.
But by no help to him.
If you do use this site make sure you use paypal so if something like this happens you have a chance to get your money back.
DO NOT BUY FROM JOE SANTOS!
He did not send product. After 3 attempts to get my $175 refund I had to open a paypal case. Good thing I paid using paypal. After 2 months I got my money back.
But by no help to him.
If you do use this site make sure you use paypal so if something like this happens you have a chance to get your money back.
Shopping is good, excellent price and good products. Shipping takes a while. Other than that, PERFECT!!!!
I spent a year trying to get this site to show promise. I had high hopes it would be good. I sell about 4000 items per year on etsy. I sold only 7 items on artfire. The service is awful. The site has numerous clitches. SELLER BEWARE. The site is a rippoff.
Purchased an item, received it, it wasn't what I wanted so I sent it back. It's been 2 months and the seller will not return my emails or give me a refund.DO NOT waste your time and money. The amount of scams I've read about on this site is unbelievable. I wont be seeing my money any time soon.
We ordered an iPod Nano, only to reread and find out that it is only a "Nano Style" cheep knock off. Don't be tricked!
13 Questions & Answers
Online Craft Stores – Reviewed By Consumers
Business owners: What’s your side of the story?
Manage your business