Their customer service w Apple care is worth EVEY DIME you pay for it. (in 47 reviews)
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The apple store is a lot of help when I have problems with my iphone. Usually everything is working fine, but if I need help they help me out.
I was looking for Dash and Dot at Xmas and their customer service found this item !!! She made everything so easy over the phone . The only down fall was , they would not ship from Apple Store and had to drive 2 hours to pick up.. They should shop from any store to your home .
Best service ever very organized and the people are so helpful. My daughter must break about a pair of ear buds umm like every day. Lmbo so that's why I know they have great service. Because the same people be there waiting at the front counter with a new pair. Lol
I have buy a mac book air and there was always some thing wrong with it and I complain over it 53 times the first 3 mount and they always tell me, that I ditten know how to use it, then I complail more then 100 times in 2 years and when the garati was run out, then they tell me there must be something wrong with the computer but now there was no garati on it any more, so if I wont it fix, then I have to pay it all by my self and I buy a iphone 3 on the internet new and that came from greece but I live in denmark, so when it was broken then they refuce to help me in danmark, they wont me to send it to greece to get it fix, therefore I never buy mac produkt
It seems that someone else has the same iCloud account. If I select "mail" I get hundreds of emails meant for someone else.
Despite changing my password, entering a phone verification etc. this account is compromised. Apple doesn't respond unless you have "AppleCare"- paid service.
I have recently purchased the iMac 27" Retina (save yourself a lot of trouble and don't bother). Within two weeks there was a crackling sound from the bottom of the screen area. Further investigation found that it was possibly coming from the main power supply or fan as it only made a noise when the screen was on.
After many unsuccessful attempts to book an appointment over the phone (two weeks of trying) and over the Internet, I was forced to travel to Cardiff to visit the store.
A week later, I had my appointments Brent to see an Apple 'Genius', where they invented that name from is beyond me as they didn't have a clue. They took the unit from me and said that it would be 3-5 days to fix the unit.
I have tried to call the store for an update but they never, EVER, answer. Instead, I am diverted to the Customer Care centre in Ireland who also cannot get through to the Cardiff branch. Although on one occasion Santa's little helper did get through but he failed to get an estimated repair time for me.
When you pay over £1,400.00 for a substantive system, you don't expect it to pack in within the first few weeks. Even if it does, as we all know even the best products can fail prematurely, it goes without saying that the customer after sales should be such that you can expect to be dealt with in a professional and timely manner.
Apple, you fall far short of this and I am very disappointed with your unacceptable after sales care. It can be likened to that of a 'ROGUE TRADER'
One very upset customer.
My iPhone 4 stopped working properly about a year ago so I contacted A&T who said since I had their (useless) insurance, Apple would send out a new phone. I agreed. However, they billed my card on file with AT&T the FULL PRICE OF THE NEW PHONE. Upon arrival, I had to pick it up at the UPS store which I did...once I received it, I was told that I had to return my current, broken phone to my local AT&T store and once they received my old phone, my new one would be activated and my card would be refunded. I ended up in the hospital for 10 days after learning this. Upon trying to get my refund I was told I couldn't as the refund time had expired. I tried to convince them that I deserved the refund but they refused. I am now still out $415.00.
I have made 3 unsuccessful calls today using the telephone number on the Apple website to talk to a real person in the Apple store.
Firstly I have to engage with an automated system which I gave up with. Then I got through to someone in Ireland who refused to put me through to the store until I told him what I wanted to talk to the store about.
Apple, what has happened to you.......
I continue to find Apple's products to be the easiest to use, with the greatest view ability, which is quite important to me because I am visually impaired. The margin over competitors is not great, however, and Apple is more expensive. nonetheless, it remains my choice. I currently own an iMac and an iPhone 6s.
We an Apple family, with ipads, iphones, imacs, ipods, etc. Their products tend to last (don't drop your iphone from more than three feet high, however), and their on-line and on-phone help is superior to any comparable brand I've experienced.
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