I've dealt with the customer service there are they are the best.
57 Reviews for Apple.com
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What excellent products I even am using one now! A great company
Nice Website...Nice Products
I have been using ipohn since last 5 years..its just awesome
keep going apple...
Apple store always does a great job! So happy once again!
I slowly came into the world of Apply products. It started with an iPod. Over time I got a Mac Air, iPhone, and iPad. They know how to suck you in. But this review is about their website. I really like the clean look of it and in many designer circles people "follow" or copy the Apply designs. I think it's very user friendly and I look to it for ideas on how to do my own designs.
very good, but the apple gift packaging is very simple...
My hard disc died, so they had to rest the laptop and reinstall IOS. That all was done for free. Really love Apple.
Apple customer service is AMAZING. They will diagnose and try and help you with product loong out of warranty. They have helped me with software issues, including reinstalling software, replacing batteries and generally are just AMAZING.
They have really improved the genius bar, either all the 13 year olds with attitude have grown up or they got the message. THIS is as good as it gets in customer service. Making an appointment is easy online at their store sites, walk ins welcome but you may run into a wait.
I just had to add this after spending hours being jerked around by Travelzoo who is NO help if you run into a customer service issue. They HAVE your money, see ya! Hi Courtney!
PS. AVOID Travelzoo.
I love Apple products. Not because it's a hype, and hip and trendy and cool, but because I think their products are of superior quality. Don't even mention the lifespan of my former Microsoft laptops!! For most people the high price is the most compelling, but I really think you save in the long-run, because a Macbook will last you at least 4 years, a Microsoft is outdated after 2. I ordered both my Macbooks from apple.com and I was always very satisfied.
Love all of my apple products, inlcuding iPhone, iPad, MacBook Pro and Apple TV. The site is always helpful, and though I'm not big on advertisement, the ads on the site are actually really well-done and entertaining. Apple is the best!
I cannot even begin to express HOW EXCELLENT their customer support is. Always buy AppleCare with ANY new purchase. They rock and I gotta go as they are connecting me just NOW!!! YAY! Love this company. Comcast should take some lessons from Apple.... STAT!
Apple is one of my favorite companies to purchase products from. I really appreciate the level of thought and detail that apple puts into it's products and user experience. Whether I am shopping online or in one of there stores everything is neatly organized and easy to find. Over the past 10 years of owning apple products I have only had a few problems with my products. The way that apple has gone above and beyond to remedy any problems I have has really impressed me. I strongly recommend buying products from apple.com.
Usually slow but the refurb store is the way to go.
One of the best phone manufacturing companies that ever existed. Too bad Jobs is gone. It was his company. The new guys in charge don't seem to be able to do any better. However I think iPhone is so far the best portable device and I will keep using it!
All I can say is that from my first apple, to my latest 27"imac quad core and iphone 5s, my apple products always word great !!!! I read the book Steve Jobs and he was a wild child, and has left a great Co !!!
Great but expensive The games and apps are the best, but it is a little pricey. Customer service is pretty good as well. My iPad shipment was delayed and they sent me a free case to make up for it.
I had a great experience ordering an engraved Apple Ipad Air for Christmas. Quick shipping and easy financing. One suggestion - anything you buy at Apple online you best take back to an Apple Store - they are much better there. We had an Ipod that wouldn't work, sent it to Apple - nothing- basically returned it and so too bad. Took it to an Apple Store and got a new Ipod - no questions.
Overall I love apple and their pretty and easy to use devices :) But yes it does go deeper. My phones bluetooth stopped working one day, I took it to the store and they said they could do nothing for me, I was told my only alternative was to buy a new phone - which was not happening. I contacting Apple's customer care via the website, and they sent me a brand new iPhone 5 with no questions asked. Needless to say I was pretty impressed by that. I am still not so impressed by the difference in treatment I received at the store, but this certainly made up for it.
delivery is very fast, the whole shopping flow is easy to follow, good!
I've been using Apple products for the last 3 years and have enjoyed them greatly. They are best at refining products and have high standards for each and every product they create.
Innovative products, unequalled service, built with long lasting high quality components (unlike most PCs which are designed for a 2 to 3 service life).
We've bought dozens of Apple computers, iPhones, iPods, Apple TVs, printers and all have worked many years longer than their PC counterparts. We're still using two LaserWriter 16/600PS laser printers and a PowerBook G4 Titanium built in 1998... Yes that's 15 YEARS ago! The printers have printed 100,000+ pages and the PowerBook still runs both the old OS 9 and OSX in a high usage office environment.
Steve Jobs was a genius... and Apple Computer is his legacy with Apple still innovating and building super high quality products now and for years to come.
Best customer service ever! Love Apple and their team.
i bought my iphone 5 when its first came out two days ago my speaker stop working i took it to apple store and they charge me $200 to replace my phone they claim phone was water damage! i was arguing with apple customer service that my phone never been near water still they did not want to replace my phone and insist charging me $200 so i had no choice and i paid. i am switching to android apple does not even honer they own warranty i just order a new Samsung galaxy s4 couple of days ago my tracking # shows i will get it today, from the reviews i am reading samsung s4 is way better then an iphone
Nice Website, Good Products, I LOVE iPad. Whatever you say :P
I expected more from iphone 5. I waited for it so long. And I finally got it. There's not much new stuff but I like it. Very smooth phone and nice accessories
I'm a fan .. No doubt!
Elegant, simple, perfect.
Beautiful site, top class.
Nothing to say except that O love Apple products.
I order all of my products through the site since I have to drive for two hours to get to the closest Apple store. That's one bad thing about living in a small town, no Apple store.
The site always offers perfect service and the one time I had a problem with an order (my fault), they were quick to make it right. A very good place to buy
A while back a co worker told me to make the switch from PC to mac and boy was that the suggestion of the decade. I now only use and love apple products from the iphone to the ipad to my imac. The customer support is outstanding and the products last very long and are bug and virus free for the most part. The apple website and apple stores are just a pleasure to visit.
Great customer service!
i bought my apple mp4 player half a year ago. it is very beautiful and looks attractive. the screen is big and clear, sound is pure, and it can works for a long time.but only a little expensive, at least four stars
I got my wife a new iPod nano from Apple and overall it was a really good experience. I especially liked the free engraving on the iPod. I gave it four stars instead of five for the simple reason of accessories. A lot (not all) of the accessories for iPods can be found for so much cheaper on other sites for the same item. I'm all for paying full price for Apple's iPods they've never had a single issue but full price for some of the other stuff from companies that aren't apple are a little harder to swallow. So a great way to Apple gear but I'd get all my peripheral items somewhere else.
I know Apple is a big organization, a leader in world tech companies, but a personal experience isn't good.
I have an iPad, i purchased it from a store near me at an official discount of 40% for a college deal.
Now they say its out of warranty notice as it was an offer. It has an upgrade issue with OS, they ain't resolving it.
The ticket ID is - 2234SJJL22
I really enjoy this site as a go to for shopping and a resource for tech issues. I order my items via the site for store pick up...I love that. I make my appoints to be seen in store ... this is even better. I can use support to answer my questions about all of my apple products. I use the site to see the specs on what is new. I have never made a refurbished purchase but I see that they have high end products on major discount. I do not understand the low reviews as this is nearly perfect. Apple products are great and they stand behind said products unlike mircosoft (corp), and companies that make computers that run microsoft.
Apple, Inc. and its website is simple in its presentation, but always creates a huge impact on me.
Thank you apple!
I just purchased an iPhone4s and they delivered it in like 3 business days!
Extremely great company!
The website for the best phone in the world. However, how come they don't have an iPhone formatted version of their own website?
My iphone screen cracked. I made a reservation for a consultation with a genius at the store. Quick easy to fix. 200 bucks though! But seriously apple customer service always impresses the hell out of me! Love it!!!
I love apple products, I am a fully signed up member of this fruit club! My iPod (gym time), iPhone (talk time), iMac (work time), MacBookPro (home time), and iPad (commute time) are making sure I get my 5 a day! But I find the site so unlikeable. I have bought most of my products from apple.com and really don't like the sites way of navigating to the product you want. You should be able to type in the criteria you need meeting and then products get suggested. At times (before I became apple aware) The only difference I saw between a 21 inch and 27 inch iMac was $800! Luckily I know what I want/need now when using the site.
The product themselves are great but hugely overpriced. I am an Apple User (not a fanboy) for many years due to being in the creative trade. I have seen a huge decline in Apple customer service in the 10 years I have been buying from them. They are not the same any more and any goodwill I had for them is gone. The only problem is that to find a product of the same quality speed and stability from elsewhere does not exist. I know that PC's are more expensive but then again they have to be to run the OS alone. I used to build PC's so I know a little about them. All Computers including the macs crash and have issues. My 17 inch MBP with the new 10 hour battery that will last for years is already finished but is not user servicable so more fun coming up with that. I absolutely hate going into the mess and crush of humanity that is the Apple store. Normally before I let people that close to me I insist on being bought dinner at least....
First off, I love apple products. In fact, I am using my iPad to type this very review. However, when I wrote to apple for help with a syncing problem with iTunes, I had possibly the worst customer service experience of my life. After submitting my question, I promptly got an automated response that my inquiry would be looked into soon. A week later I got another automated response asking me to rate my satisfaction with their service...when I never got an answer in the first place! I then got bounced around but 4 different people, each time no one had any understanding of my issue and would send me back a pre-scripted response (usually instructing me to download the latest version of iTunes), until I complained and they referred me to someone else. Overall, very frustrating. If they didn't make such great products I would give them a one star.
This is another site I'd prefer to shop in store. My husband's 17' MacBook Pro arrived with a scratch. It was tiny. Both of my MacBook Pros, 17' per the latest, have been purchased at an Apple store. No scratches. No problems. Perfect customer service.
web store is a little outdated in my opinion, otherwise products are superb as usual
Apple is amazing in all ways. Mac all the way. I've dealt with the customer service there are they are the best. I recommend their products to everyone.
Excellent site to buy apple products.
Aside from Apple eventually turning evil and destroying the world, bringing doom to all humanity and eating little children alive, they are a perfect computer company.
As a long time PC user, supporter, defender and warrior... I am still all of that,
except I'm posting this on my aluminum 13" Apple laptop. As well I use a 27" iMac i7 at work for Video and Photo editing.
Apple definitely has the pizzaz to captivate all sorts of users. it's products are outright alien and wondrous. Their ability to work, just work, not fail...I don't know how else to express the WTF this thing is still alive?!
Out of all laptops out there, Apple's are the only ones which can take on a glass of wine and still be revived. The over-engineer the heck out of their computers - most every component is internally protected by a short detection system built in on a hardware level. Any short occurring, like a liquid spill, will instantly shut down the system, and will not let user turn it back on, until all shorts are cleared.
A 10 minute motherboard cleanup with a toothbrush and alcohol, and a 2 hours drying period later, you got a working MacBook (Although my keyboard did need replacement after - with a new backlit one), as opposed to PC laptops usually blowing 1-2 internal components, down to actually burning down.
For people looking for opinions of Mac vs PC, I gotta say it's personal preference. Both have good uses, both are used in my house and my work, both have bugs, viruses, nincompoops and weird glitches.
Downside of a Mac - price range. Theres no denying, Mac is overpriced immensely for the same components you can get in the "PC" label. It's no secret that you can install OSX on PC's, but it's not worth discussing, since a) it's painful b) it's illegal.
Having Mac's switch to Intel processors, and the ability to run Windows natively; virtually eliminated the compatibility argument. As well lots of games are now actually releasing for Mac and PC. One thing to note about games: performance running the same game on OSX vs Windows is noticeably worse in OSX, 20%-30%
Personally I think Apple is getting overrated big time, but unfortunately (fortunately), their computers actually deserve the praise. Which means I can't say I hate Apple =)
1. Nice Website
2. Nice Products
3. I LOVE iPad. Whatever you say :)
Just upgraded to the iPhone 4. Wow superb!
Its a good site. It has many types of very unique products. I recommend everything but the ipods. The only one of those I would recommend would be a Touch or a Classic. Nano is priced for 150 dollars, and all you get is 8gb and a cheap gimmicky touch screen that has no features but a music player, and a radio and a pedometer. You can but all that for under 50 dollars. Along with that, the Shuffle is priced for 50 dollars, and yep, you guessed it, all you get is music, no screen, long sync times, and a horrible battery. But it's audio is magnificent. I would highly recommend this site, but I can't because it over prices it's items. Thank you for reading, and if you agree, please say my review was helpful.
I ordered an engraved ipad, ipad case, and ipad camera kit on Feb 8th. Noticed that with expedited shipping they promised to have the package to me by Feb 14th in time for Valentine's Day. When I placed the order I noticed I put my old address and called them the next morning to change the address. I was afraid this would cause a delay or problems with the shipment but was told everything would be fine. Through tracking I saw that 2 packages were shipped Feb10th, the ipad via ups and the case/kit via fedex.
I started tracking the packages, and everything seemed on course. As the receiver I could not see the actual delivery address only the city. (Both my old and current address are in the same city.) On morning of Feb 12th, the fedex status was changed to signed for and delivered. I did not get this package or anyone in my household. Also saw nothing from UPS that day. By Feb13th morning (Valentine's Day having passed), I saw a status update for UPS for a tracking exception for wrong address.
I called Apple right away and asked about the packages. I was told that the delivery addresses were correct and to call fedex and UPS myself. I was already wary about this since as the receiver I could not even get the exact address info from the tracking. UPS told me that the delivery address was the old address and that they had received no notifications from Apple about a change. UPS was unable to change it for me since I was not the sender and was told to call Apple to send them a notification. I called Apple back and Apple actually told me that the address was correct and that UPS was wrong. How about investigating the issue for me since something was obviously wrong instead of having me call both parties multiple times and pass along messages back and forth.
Regarding the fedex package, Apple finally started an inquiry into it a week later and I was told that I couldn't get a refund or a replacement until the inquiry was completed. Fedex told me that the package was delivered to my old address and had received no notice of any delivery address change either. Go figure.
Very poor integration by Apple with their shippers to handle any changes/problems as well as very poor / unwilling to act customer service representatives. No chance for any email or online support either. Had to take time to call them during weekday business hours. They answer during weekends but don't really take any actions since everything requires business days.
Here I am 10 days after when I was supposed to have received my stuff (and over 2 weeks since the order) and I still don't have everything. At least Apple was kind and generous enough to refund my $12 for a failed expedited shipment. What a failure of a Valentine's Day present.
If I could return everything I bought I would but I stupidly had it engraved...