Their customer service w Apple care is worth EVEY DIME you pay for it. (in 58 reviews)
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I have always been a huge supporter of apple products (I have a macbook 2011, iPad, and iPhone), but recently I have been questioning my support. I've always loved the macbook because of it's simplicity to download and listen to music. THAT is the main reason I buy apple products.
Now, my iTunes does not have the available updates to sync my iPhone to get my music. When I bought my new iPhone, I was so worried about being able to get my music back. After countless hours (about 8 hours of work) I got everything on iCloud, and was told multiple times by apple employees that it would be easy to get my music. Just "plug the phone into your computer" and I'd get everything synced right away.
One: My phone does not sync with my laptop now because my phone is so new, and my computer is so old and it isn't "capable" of getting the new updates. So now I have a phone with all of my music on there, but I can only listen to my songs over Wifi because my phone won't sync!
Two: Apple employees knew this, and didn't tell me. They took advantage of me and just wanted me to buy a new phone.
Three: I am not going to be an apple customer anymore if I can't use iTunes. And I'm not going to be pushed into buying another laptop when mine is still working OKAY. It isn't great, but I don't have the money to buy another, GET THAT THROUGH YOUR HEAD!
Four: Now my phone randomly starts trying to download my music over LTE, which is using all of my data! It will only do this over LTE, not wifi. Fishy? I think so.
Thank you for tricking me into buying apple products that CANNOT be compatible! I am not a happy customer.
I am iPhone 5s user for past 6 months, I must say it is totally worth of its price. Im simply the fan of the innovative technology that Apple offers to its users. Such as speaking of my handset, it opens almost every app without a lag, and the amazing touch response just smooth as silk. Touch ID is another innovative security feature added to this gadget for a fully-secured and authorized access. Moreover, I have also insured my device with syncNScan to leave no stone unturned from accidental damage/theft, liquid damage or data compromises from any damage. For such a classy phone, everyone deserves a robust insurance protection.
I've always loved and own Apple products such as iPhone, iPad 3 and now iPad Air 4. They even share recent world news and their tech dept is good but could use more training in the Apple products to help you. Their open by phone for help 24 /7 per day and week. They do offer extended warranties and honor it pronto! I'll own nothing ever except Apple!
It is a shame that more people either can not or do to buy their products especially because they are an American company. Their quality is good although the price is certainly not always low. I guess it is the old story of getting what you pay for. They are known for setting the bar and then others strive to reach their level. It isn't easy to be the one to come up with good ideas all the time and have others copy your effort but in the long run we all benefit somehow. They have more cash than any other company so they must be doing something right.
As Apple stock plummets, there seems to be some sort of universal consciousness which occurred even before it happened. I and many, many of my friends and people I know have decided to move to an Android phone and give up Apple I-Phone. Also, I'm getting ready to buy a new computer and am rethinking my relationship with Apple. Everyone who is advising me says quit Apple. Cost is huge factor. Wonder if that's the reason most people are giving for the switch. What gives? Price?
That said, I have to say I LOVE my Apple products and hate to think about moving on. It is a great company but the expense is very high compared to other computer companies and phones. People in the store are usually well trained in customer services and it's very fun opening up a new product due to Steve Jobs excellent graphics and design. Too bad we didn't clone him!
The title says it all. We own a few Apple products, but when we try to figure out why they don't work as expected, they won't tell you anything other than "I understand your concern. Send feedback regarding your problem to Apple and we'll review it." I have never talked to or chatted with Apple Customer Service and left feeling like I was anything more than a pimple on their behind. There's not another company that makes you feel less important to them.
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