Their customer service w Apple care is worth EVEY DIME you pay for it. (in 56 reviews)
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The title says it all. We own a few Apple products, but when we try to figure out why they don't work as expected, they won't tell you anything other than "I understand your concern. Send feedback regarding your problem to Apple and we'll review it." I have never talked to or chatted with Apple Customer Service and left feeling like I was anything more than a pimple on their behind. There's not another company that makes you feel less important to them.
I always tried to be objective when it came to the IOS vs Android battle and finally decided to buy my first Iphone. It was the 6s model. The sensor literally stopped working in 1 month when I accidentally dropped it in water for 5 seconds. Back at Apple store they said that it was my fault and I broke the sensor in some other way. I will never buy any Apple product ever again. I got myself a waterproof Samsung Galaxy S7. Never regretted my decision.
I had an issue with my Ipad and called Apple. I thought I would have to go through several layers of C.S. to find someone who could fix it. I actually spoke to an intelligent agent who understood the issue, didn't transfer me anywhere, but took my phone # and called back within the time promised with the solution!! Thank you Apple for hiring smart employees for your C.S. department!
My dearly beloved MacBook Pro has processed its last data byte and has departed from this world as of yesterday. Let me take this moment to say goodbye to it.
You were a loyal and patient companion, hardly ever complaining when I had three browsers open with 167 tabs in them. You were not jealous when I installed Microsoft Office on you but endured it with a smile, just like you endured it when I had you in my laptop back while rushing out of the library and I got my bag stuck between the closing doors. While the noise from the heavy door hitting your slender frame was ominous indeed, you did not utter a word of complaint but greeted me with the same familiar log/in screen when I hastily opened you to see if you were alright. You had a couple of dents on your gray, shimmering surface, but they only gave you character. I took you to see the world: our journey started in Finland, and while we saw many cities there together, that was not enough - we wanted to see more, you and I. And we did. We saw Sweden, we saw Turkey, we saw Hungary and lastly we saw England, loving it so dearly we made it our home. But while I did not know it at the time, that was the start of the end for you.
For half a year, we kept on like we always did - you served me faithfully through both work and play. And how we played! The Netflix-marathons and the computer games were abundant. I remember cursing you once for not running a Windows-only game and I apologize for that. I know you would have done it for me if you could have. I was out of line - after all, I was too cheap to buy you Fusion. I also apologize for blaming your battery for not working when the adapter blew up. I should have known better. Your older brother outlived its charger as well, after all - it seems like endurance runs in the family. A couple of times you shut down unexpectantly, and I cursed you then as well, before realizing that you only did it to protect me. For making you so heated that it was the only option you had left, I apologize as well. You were getting old, but I expected you to still work like when you were brand new. I should have been more considerate; I realize it now.
I also sincerely apologize for my drunken friend diving on the bed when I had so stupidly left you laying on it. You got a crack in your screen, but still you soldiered on. I was amazed.
But now, after a generous four years, you finally drew your last electric charge and the light in your "on" button has faded for good. Rest in peace, my dear friend. I hope that where ever it may be that you end up, electric outlets are abundant, and your fan is often cleaned. Farewell.
Apple makes great products that last and that are not as vulnerable to viruses.
I have thoroughly enjoyed my iPhone as it is so easy to use. My MacBook Air has been phenomenal. My iPad I have used the least. The next phone will be the large iPhone 6. It would serve the best as it is large enough to use in place of the iPad.
I love apple products but I thought when I had a prooblem with my phone that I would be waiting forever. Nope. I requested a callback in like 8 seconds, waited 5 minutes for someone to answer, told him my issue, and had a solution in five seconds. Not sure about shipping because this was a contact the company situation not a purchasing situation.
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