AppleReviews 2,095

If sales were a sole indicator success, Apple would be a winner. However, if you have an issue and contact their support via email and phone, you will be in for a big surprise. Essentially, you will be asked repeatedly to support documentation. So often that you will simply give up and tally the experience and problem as a 'life lesson', essentially, a loss. Be wary of big companies 'customer service'.

I was not aware that my trial period was over. I do not want this App. It is not something I can use effectively.

This is one of the most corrupt companies ever. They have hidden charges, then tell you your money will be refunded but it takes forever if you ever get it back.

In short Apple customer service is the worst excuse for such that I have ever experienced in 54 years. They have not even attempted to resolve this problem, presumably because after receiving their extortionate amount of money they don't actually care whether you have a product which is usable or one entirely unfit for purpose. Never, ever, ever would I ever purchase any Apple product again and I would highly recommend that nobody else do so either! This problem has literally been going on for years... leaving me to wonder if, when their free service expires, will they suddenly discover that it can, in fact, be resolved... at further cost! If there's any issue with the item you're passed between store and Apple Support (using the term support extremely loosely). Some time ago I purchased a Mac book, which my son, in his infinite wisdom, locked using his Apple ID. Apparently nobody can then unlock the thing without the Apple ID "to protect the purchaser", in spite of me being said purchaser. Leaving me with a £1200 item that's neither use nor ornament! Since then my son unlocked the computer from his Apple ID, but now there's a whole new collection of hoops to jump through, because they can't remove the firmware password without a ton of information (already provided) and proof of purchase (photographed in store). After spending the past two hours plus on the phone, going between the store and "support", with multiple hang ups before getting through, we have now been told there's a problem because "support" say the Apple store "should have just unlocked it", whilst the store say they "can't unlock it without support matching up certain dates".

I paid €100 for a Whisper-based transcription app that never worked. It crashed, dropped files, froze on basic 2-minute voice memos, and never successfully processed audio. I used it for under 30 minutes and requested a refund — denied. This is theft disguised as software. Both the developer and Apple are profiting from a broken product while denying basic consumer protection. Avoid this app. Completely out of integrity, no functional value.

As an EU resident, I'm deeply disappointed with Apple's ongoing refusal to follow European law. Apple blocks my valid Cyprus-issued Visa cards simply because my Apple ID is registered in Finland — despite both being EU countries. This is not just bad UX. It's illegal under several EU consumer protection laws. Apple also warns that I'll lose access to digital content I already paid for if I change my Apple ID region to reflect my current residence. That's absurd. I'm not trying to bypass anything — I just live and work across borders, like millions of EU citizens. Here's what Apple is violating: Regulation (EU) 2018/302 – Geo-Blocking Regulation: Prohibits blocking or limiting access to digital services or payments based on nationality or location within the EU. Directive 2011/83/EU – Consumer Rights Directive: Guarantees access to digital content after purchase, regardless of region. Regulation (EC) No 924/2009 – Cross-Border Payments Regulation: Ensures all EU-issued cards and payment methods are accepted across member states. This is part of a broader pattern. Apple already lost its fight against the EU over USB-C charging standards — proving they regularly ignore EU law until forced into compliance. Their system still punishes consumers for living internationally or owning businesses in multiple EU countries. To top it off, they're nearly impossible to contact. There's no proper email address. No escalation path. Just generic support loops. If you live, travel, or work across Europe — avoid Apple's ecosystem. They do not respect your rights under EU law.

We purchased an email gift card from the Apple Store online, using Apple Pay, but we didn't receive it. Apple states that it delivers the gift card in one hour at most, but it didn't. We contacted support, which was also useless. They didn't reimburse the money and told us it would take days!

I took the iPhone 12 Mini in to be serviced by Apple to bring it back up to 100% Capacity, but after receiving it at 100% Capacity, the charging was stuck at 1114mah 50% Charge! 😭 You know what? I would rather replace it with the android mini phone via Amazon than any $180 replacement on Back Market!

I am sickened how my iphone 6plus can no longer be updated because this money hungry company has failed to provide older models with updates for older phones anymore. The phone works perfectly but we are forced to constantly upgrade as they have a sickening fascination with daily updates just to make money! They least they could do is offer 50% off if u trade in ur older phone for a later model!

I sent another survey about my Amazon 30.00 gift card. Well I never received either. Just got my 10.00 eBay card and that is it. I have sent numerous messages via InboxDollars and no reply back. I really love the site and get my points but I am giving 30 days for a response and if I don't get one I am deleting my account and putting a negative review on BBB.

I used various models of iPhones for about 11 years. Today I use iPhone 14. After updating iOS to 17.7 versions and later from iOS 16. I can't connect mobile internet in roaming almost never, I don't have "wi-fi calling " option, while I have all this when using the same SIM card in my old iPhone XR. But the most disappointing is the reaction of Apple Support. Instead of any support on the issues they just started transferring me from technical support to sales office with no positive result on my problems. Means just ignore my issues and showing me it, by doing like this. They don't care about their customers any more they do not respect their customers and started produce non quality phones and software. Next I better buy Android I think.

I was scammed into buying NZD500 worth of I-Tunes Gift Cards 8 weeks ago. Fortunately, I realised very quickly, contacted Apple and they managed to disable the cards so they didn't incur any expense. However, it took me 2 weeks via the "Customer Service Centre" to satisfy their demands re paperwork etc. Finally they were satisfied and the Refunds Dept took over. I was told it could take between 3 to 6 weeks for the refund to be processed. Today is week 6 and I still don't have my refund. I feel that the whole Apple experience has made the fact of losing my money even more stressful and feel that I am running out of options.
Don't deal with Apple if you want a refund or decent service!

Horrible! DO NOT USE SIGN IN WITH APPLE. It seems convenient in the moment but if you ever switch to android apple will lock you out of all your accounts and make is extremely annoying to get access to them again. If you don't have your old iPhone, good luck unfreezing your apple ID so you can actually sign in to anywhere. They force you to confirm on one of their phones. But here's the thing, my phone is completely useless and broken! (Also apple's fault to begin with.) So now I have to go through this whole convoluted process to *maybe* get my passwords back. Wish I just never used the service. Reminds me why I switched in the first place... apple shoots themselves in the foot and makes everything 10x more complicated than it needs to be.

I was a loyal Apple customer for 40 years and bought dozens and dozens of apple products. On Sunday, Apple took a working computer to nothing. They knew they had goofed up and said they would repair it for free. When they got the true cost of fixing what they had done, they reneged. I will never buy another product of Apple ever again. I will never recommend them. In three days they have completely destroyed 40 years of loyalty. This is not how you treat a longtime customer whom you burned through an inept, incompetent technical support person. Accept the responsibility and make it right or lose us forever. It's become a company that doesn't care about its customers or about customer loyalty.

Ordering from Apple comes with its ups and downs. On the positive side, their products are top-notch, known for their quality and performance. Additionally, the ordering process on their website is seamless, providing a hassle-free experience. However, the downside is their delivery times, which can be inconsistent. While some orders arrive promptly, others face unexplained delays, causing frustration and uncertainty. Furthermore, the lack of transparency regarding delivery updates and the challenges in reaching customer service for assistance were notable drawbacks. In summary, while Apple delivers excellence in product quality and user experience, improvements in delivery reliability and communication are necessary for a truly seamless shopping experience.

If I could sell my iPhone13max
If I could sell my iPhone13max, I will right away. They've been taking money from me for one year or more for Apple Fitness that I didn't buy, when I told them, they erase all the transactions but they just put back the last month 12.99. Plus another app by the name of BoldVoice for $229.00 for the all year, I didn't even know what the hell is that. I am losing so much money with that freaking buying stuff over the internet. I will never buy apple again. I am fed up. I want to sell my phone and sell my watch. F.k them. Merde!

I just purchased an iPhone 15 Pro Max at Apple Store in Silicon Valley California, I leave here in Germany for the moment, when I went to place the Sim Card into it I realized that the 15 Pro Max DON'T have a slot to place the Sim card🥵 i then call Apple here in Germany and asked if I could exchange it since here in Germany Apple do make the 15 Pro Max with Sim Card Slot. The Customer Service FROM Apple Store said that they would NOT exchange because I purchased it in the USA. I said that I just purchased two days ago! She said that to go back to California and return it there where I got it😫. So… I am so desperate and disappointed with Apple that Apple Store do NOT support each ether and my advice is: if you want to buy an Apple Phone you may think twice on doing it. Specially if you travel abroad or leaves abroad, you won't get ANY support if something happens. They would NOT give you a head up or advise you on anything, which was my case.

Doesn't integrate well with non-iOS devices. If all of your devices are in the iOS ecosystem then things work well, but if you are trying to work with an android device alongside the iOS device the solutions are very hacky at best.